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Finance jobs in westminster, greater london

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Top job
Youth Endowment Fund, London (Hybrid)
£75,500
We are looking for an experienced Assistant Director of Public Affairs and Partnerships to support our re-endowment work at a senior level.
Posted 1 day ago
Community Action Redbridge, Gants Hill (Hybrid)
£52,000 per annum, pro-rata (£41,600 for 28 hours per week)
Posted 1 day ago
TimeGivers, London (On-site)
£28,000 - £32,000 per year
Posted 2 weeks ago
Closing in 2 days
Stewardship, EC1Y, London (Hybrid)
£55,000 per year
Seeking a leader to work with our Head of Accounts Examination and Head of Payroll Bureau, to continue growth of our highly valued services.
Posted 1 week ago
Community Action Redbridge, Gants Hill (On-site)
£52,000 per annum
Posted 1 day ago
Victim Support, London (Hybrid)
£28611.00 - £31411.00 per annum
Posted 2 days ago
CHEM Trust, London (Hybrid)
£33,288 per year
We need an experienced, brilliant fundraiser to help us protect wildlife and humans from harmful synthetic chemicals. Is this you?
Posted 4 days ago Apply Now
Closing in 2 days
The Royal Economic Society, SW1P, London (On-site)
£24,900-£26,700k (0.6 FTE of £41,500–£44,500 PA pro rata)
Recruiting an experienced and professional partnerships manager to build
Posted 1 week ago
Closing in 4 days
The Talent Set, Barnet (Hybrid)
£35,000 - £41,000 per year
Posted 2 days ago
Page 10 of 17
London, Greater London (Hybrid) 3.7 miles
£31,950 per year
Full-time
Temporary (12 months )
Job description

About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Lebanon.

To provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP.  Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics.

     
About You

The ideal candidate should have experience in a supporter or customer care role. Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different  audiences.  Ability to work well under own initiative and meet deadlines. Interest and ability to learn technical skills relating to the functions of the fundraising database. 

KEY RESPONSIBILITIES 
Supporter Experience and Relationship Management 
- Respond to supporter enquiries received by telephone, letter, email and social media, delivering a high-quality, empathetic and efficient service.
- Ensure interactions with supporters are engaging and supporter-centric at all times.
Income and Data Processing 
- Process donations from multiple income streams, such as cheques, cash, and online card payments, ensuring supporters are thanked according to internal processes. 
- Support with the development and maintenance of process documents.
- Maintain supporter and organisational records in our database, Microsoft Dynamics. Use data securely and in line with best practice data protection principles and GDPR. 
- Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary. 
- Open and process post received, bank cheques and cash donations received at MAP’s head office. 
General responsibilities 
- Develop & maintain effective working relationships with colleagues in and outside of the Fundraising and Marketing Team. Regularly communicate across teams to ensure information shared with supporters is accurate and up to date. 
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care Manager. 
PERSON SPECIFICATION 
EXPERIENCE
Essential
- Experience in a supporter or customer care role.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different audiences. 
- Ability to work well under own initiative and meet deadlines.
- Interest and ability to learn technical skills relating to the functions of the fundraising database. 
- Strong attention to detail.

Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus. 
- Knowledge of payment processing and regular giving administration. 
- Experience of handling complex queries and complaints, and adhering to appropriate policies and procedures.
- Experience using CRM systems or supporter databases (experience with Microsoft Dynamics is Desirable).
PERSONAL ATTRIBUTES 
Essential 
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills and an excellent team player.
- Ability to communicate complex information with confidence and clarity. 
- Commitment to MAPs anti-discriminatory practice and equal opportunities. 
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity. 
- Ability to work weekends and evenings on occasion in the case of emergencies. 

Disclaimer
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within the person specification 

Application resources
Posted by
Medical Aid for Palestinians View profile Organisation type Registered Charity Company size 51 - 100
Refreshed on: 05 September 2025
Closing date: 07 September 2025 at 20:00
Tags: Administration, Customer support

The client requests no contact from agencies or media sales.