As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food. You will manage local relationships with supermarkets, volunteer recruitment channels and venues to enable this to happen, help get us back up and running after pauses in service due to COVID-19, and ensure all policies and procedures are adherd to. You will continually be looking to increase our impact by working towards targets of increased meals served to our guests, expanding our existing Projects and setting up new ones within the West Midlands. An excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects. 

Job Purpose: To work as part of the Management Team with specific responsibility for managing the Solihull outreach services, including Floating Support, Community Outreach and MARAC IDVA. To support and supervise a staff team in the development and delivery of high quality community based services for women and children who have experienced domestic violence.

Responsible to: The Operations Manager Project Management:

Project Management:

• To identify service needs and inform the Operations Manager as appropriate • To ensure that services comply with funders’ criteria and with agreed quality standards • To develop and maintain appropriate fire safety and health and safety systems that comply with current legislation • To act as the designated lead on safeguarding of children and vulnerable adults for the Solihull outreach services • To monitor and evaluate the service, via various methods including feedback from service users and by producing statistical information • To prepare quarterly reports for the Chief Executive Officer • To be responsible for ensuring that returns are forwarded to funders as appropriate. • To ensure that monitoring systems are maintained and used by staff • To ensure that Birmingham & Solihull Women’s Aid (BSWA) administrative and financial systems are maintained across the service • To ensure that adequate records are kept for all service users

Development:

• To develop the services to meet the needs of the service users • To develop a work plan for the services • To work with the Chief Executive Officer and Management Board to develop, agree and implement a fundraising strategy • To develop and ensure the implementation of appropriate policies and procedures with the management team • To develop links with outside agencies and attend relevant fora and meetings in order to enhance the work of BSWA • To work with the management team in the development of BSWA • To participate in the development of Strategic and Annual plans for the organisation

Staff Management:

• To offer line management, support, case reviews and annual reviews and plans for the staff team Page 2 of 3 • To assist in the recruitment and selection of staff • To work with management team to devise and run induction programmes • To ensure that staff are aware of and follow policies and procedures • To ensure that staff receive appropriate training within budgetary constraints • To facilitate team meetings and ensure that they are recorded • To ensure that staff provide adequate support and supervision for volunteers and that they are integrated into the team 

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team and organisational meetings • To attend in-house training • To attend support and supervision sessions with your line manager • To develop a professional working relationship with external agencies • To contribute towards your project’s quarterly Management Board report.

Financial Management:

• To work with the operations manager to develop a project budget • To ensure that appropriate finance systems are maintained and that staff are aware of and follow finance systems • To ensure that the services run within budgetary constraints • To keep the Chief Executive Officer informed of the financial needs of the projects

Support Work:

• To ensure that an Individual Support Plan is produced for each service user, in conjunction with the service user, and reviewed on a regular basis • To ensure that individual needs of women and children are identified and to ensure that these needs are met by using both in-house resources and external agencies • To ensure that appropriate methods of communication with service users are developed and implemented • To maintain the confidentiality of the women and children using the service • To ensure that safeguarding issues in relation to service users are identified and dealt with in line with relevant policies. • To ensure that information for service users is developed and kept up-to-date • To develop and maintain appropriate referral systems • To ensure that services to women and children meet statutory requirements

Training:

• To identify and attend training relevant to the post • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users • To raise awareness of domestic violence and of BSWA services

General:

• To maintain confidentiality in all matters relating to the organisation • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice and to offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation • To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to child work • To ensure the efficient use of resources at all times • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA • To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post

Do you want to make a difference in Solihull?

Are you passionate about helping Solihull citizens by tackling inequality in the health and social care system?  With all the changes taking place in health and social care, this is an exciting time to join Healthwatch Solihull. If you are innovative, creative and self-motivated, this opportunity to make a real difference could be for you?

We welcome enquiries from everyone and value diversity in our workforce.

This exciting new role of Project Officer at Healthwatch Solihull is critical to our success. The role is central to Healthwatch Solihull’s ability to collect, record and use high-quality feedback to lever positive change in Solihull health and social care services. It is the responsibility of the Project Officer to ensure our investigations, consultations and project work is delivered on time and is of high-quality. Through the prioritisation of topics for investigation, the post holder will design and lead on the successful completion of our projects, producing reports that influence decision-makers to change services leading to impact for Solihull citizens. The role will also use patient and public experience to respond to health and social care consultations, project managing staff and quality-assuring work to achieve objectives.

The successful applicant will have demonstrable experience in project management and a background in evidence-based practice and report writing. Central to the role is to ensure our website is kept up to date and is promoting opportunities for Solihull citizens to get involved with Healthwatch Solihull, leave their feedback about services and ensure the website celebrates our impact.  The main aspects of the role are to:

1. Lead on investigations that positively impact health and social care services in Solihull.

2. Input, moderate and report all health and social care service user experience data heard by us onto the feedback centre and CiviCRM system.

3. Analyse service user experience data to identify key health and social care issues experienced by Solihull residents.

4. Share service user experience data with health and social care organisations through the production of reports (e.g. quarterly reports, consultation responses, bulletins, quality account responses etc.).

1. Manage the day-to-day running of our website.

If you are passionate about understanding user experience of health and social care and making sure patient and public voice makes a real difference this role is for you.

For details of how to apply please visit: https://bit.ly/2XaiYrY

Closing date: Tuesday 25th August 2020 (10 am)

Interview date Tuesday 15th and Wednesday 16th September 2020.

Background

Our mission is simple: to get refugees cycling! We are a community of refugees, cyclists, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated nearly 6,500 bikes to date.

We are also a social enterprise and so a proportion of the bikes that we receive are sold to the public through our online shop to generate income for the charity and ensure our long-term sustainability.

The Bike Project is going through a significant period of growth as we address increased demand for our services and our social enterprise.  Based in the West Midlands, the post reports to the Head of Operations and this full time position is required to support the wider team in Birmingham and London. We are looking for someone who is ambitious about our charitable mission and will sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place for you to grow and professionally develop in the charity and social enterprise sectors. Your role will have a high level of autonomy and opportunity for professional development as you will help shape the future of the organisation.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

Based in the West Midlands, this role is a crucial part of the operations team, that supports the Birmingham and London operations. You will be responsible for managing a variety of tasks across all business functions. The post-holder will be expected to maintain a good working knowledge of The Bike Project’s programmes, products and policies and maintain and develop good working relationships with a variety of internal and external stakeholders.

Duties and responsibilities

• Provide high quality support to the people we work with, including the resolution and closure of complex queries with minimal supervision.
• Maintain and develop good working relationships with a variety of stakeholders in the local region including volunteers, suppliers, supporters, referral partners, customers and beneficiaries.
• Coordinate vehicle logistics and driver schedules within the local region for movements of bikes and stock.
• Coordinate and support the day to day operations of the social enterprise and charity, including but not limited to:
  • Resolving incoming phone calls and email enquiries
  • Management of IT and telephone infrastructure
  • Management of utilities and supplier contracts
  • Arranging and overseeing general maintenance of sites
  • Ordering of general supplies and post handling
  • Maintenance of security, fire, health and safety equipment
  • Implementation of fire, health and safety recommendations
• Assist with regular inventory audits and stock management tasks in the WM workshop.
• Handle personal information of the people we work with and ensure the CRM system (salesforce) and other filing systems are followed.
• Conduct all duties in a manner that is non-judgmental.
• Performing any other reasonable duties on an ad hoc basis as required by the charity.

Qualifications, Knowledge and Experience

• Minimum of 2 years’ experience in a business support, administration or operations role preferably within the retail or charity sectors.
• Knowledge or experience of the refugee process in the UK, and a passion and enthusiasm for making a difference to the lives of refugees.
• Excellent English language skills (both written and oral) are essential for this role. Additional language skills (preferably Arabic, Farsi, Turkish, Tigrigna French or Amharic) will be considered beneficial.
• High level of organizational skills with exceptional attention to detail and a thorough and systematic approach to diagnosing and solving problems.
• Demonstrated ability to prioritise and manage own workload and work to objectives within a strategic framework.
• Experience of managing external stakeholders and a demonstrated ability to cultivate and maintain good working relationships.
• Excellent interpersonal awareness and communication skills, patience and a demonstrated ability to listen and understand the needs of others.
• Experience of working or volunteering within a charitable organization is beneficial.
• An ability to conduct all duties in a manner that is non-judgmental and respects differences.
• An advocate for cycling who shares The Bike Project’s values and ethos, and is committed to The Bike Project’s vision.

Working conditions

This job is entirely remote working at present, however, our local Birmingham workshop is open. Our shared office space is currently closed but we are committed to provide office amenity on a needs basis as soon as it is safe to do so.

This role will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. Some travel to our head office in London may be required from time to time.

Physical requirements

None.

Direct reports

Volunteers.

Application Process

All candidates must meet the person specification and have the right to work in the UK. To apply for the role please upload a CV and covering letter (no longer than one page in length) that addresses the following:

• Give an example of a time when you demonstrated your organisational skills
• Give an example of challenge that shows the way you approach problem solving
• Tell us why you are interested in the refugee sector and any barriers or discrimination you have had to overcome in your own life
• Tell us how you heard about this job opportunity

The closing date for applications is 6th August. Interviews will be held remotely w/c 10th August 2020.

Please direct all enquiries to Nicola Hill, Head of Operations