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Head of Website Operations
National Deaf Children’s Society (NDCS)
Salary and location: £41,183 - £48,046 per annum (London office) or £37,888 - £44,752 per annum per annum (Birmingham, Belfast or Glasgow office or home-based UK)
Contract: Full – time (35 hours per week) / Permanent
Help transform the way we work to accelerate our vision of a world without barriers for every deaf child.
We are the National Deaf Children’s Society (NDCS), the leading charity for deaf children. We’re here for every deaf child who needs us – no matter what their level or type of deafness or how they communicate. Our vision is a world without barriers for every deaf child. Together we overcome the social and educational barriers that hold deaf children back.
We’ve come a long way in our journey to be more digitally focussed with regards to how we work with deaf children, young people and their families. The onset of the pandemic showed how we could pivot to “do” digital to deliver services to more people than ever online. We’ve never reached so many people as we do now. Around four times more people are accessing our online services than before the pandemic, all thanks to the effort and drive of everyone working together to create new, innovative ways to deliver our services.
If we’re going to achieve our vision of no deaf child left behind by 2030, we need to be doing even more. We can't just 'do' digital we need to ‘be’ digital. We are also creating a new customer impact and transformation hub which aims to put customer experience at the heart of all our delivery.
The newly created Head of Website Operations will oversee the development and maintenance of the websites for the NDCS, including its main corporate website and the Buzz website designed for young deaf people and associated strategy, plans and prioritisation. You will provide leadership to deliver a best-in-class user experience, content and personalisation in support of member growth and activation.
You will support the overall proposition for defined customer / member segments with personalised member experiences, an easy-to-use website and great user journeys, which is optimised for search and member access. You will play a key leadership role in the design, development and constant refinement of the website strategy as well as its implementation using data and insight to guide plans.
This is a unique opportunity to build the department and recruit posts such as: design resource, web support & project managers and planning resource. The team works closely with the content and information teams who will write/provide content, guided by what is required for optimised search and the IT team for security and integration with other systems (the website build is done externally).
We seek someone with substantial website management experience at a senior level with a strong understanding of customer experience design and user journey mapping and demonstrable expertise in using this to refine the online experience to meet customers’ needs. You will come with significant understanding of site optimisation for SEO and using data to improve the site’s ranking. You will also have in-depth knowledge of setting requirements and managing third parties to deliver them. You will have demonstrable experience in developing, implementing and refining testing plans for various web solutions, with strong attention to detail with an analytical mind and outstanding problem-solving skills.
You will also need to be proficient with data structures and how they inform personalised user experiences, with a deep understanding of digital tracking and analysis tools. Strong stakeholder management and influencing skills, across functions is a must, as is demonstrable drive, tenacity and self-motivation to cut through obstacles.
Ultimately, we seek someone with a high level of professional credibility, who is self-motivated, emotionally resilient and able to cope successfully in challenging and stressful situations.
This position is 35 hours per week, however with the responsibility this post incurs you will be expected to work those hours as necessary to fulfil your duties. There is a requirement to be contactable outside office hours.
We encourage applications from all backgrounds and are committed to creating an organisation that is made up of staff with diverse skills, experiences and abilities.
The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.
A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.
We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in your application
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
To apply for this role, you will need to submit the CV and personal statement outlining how you meet the person specification criteria. Applications will go directly to our recruitment partner.
Closing date for formal applications: By 9am, Monday 14th February 2022.
This fast-paced varied role provides our donors and fundraisers with excellent, sector leading supporter care which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications in order to maximise their lifetime value.
We are looking for someone with exceptional communication skills who can handle a wide range of enquiries through email, telephone, instant message, and post from new and existing supporters as well as people who use our centres.
You will be comfortable making calls to our supporters to steward and develop fundraising opportunities.
You will be able to establish strong collaborative working relationships both internally and externally to effectively work with colleagues across Scotland, England and Wales at all levels in the organisation as well as various external suppliers.
You must have a close attention to detail, strong IT skills and be comfortable using Microsoft Office (especially excel) and our in-house database (ThankQ).
In addition to a rewarding career, Maggie’s offers a range of staff benefits including competitive holiday entitlement, workplace pension, option to apply to continue NHS pension, sick-pay scheme, and travel and cycle loans.
Please ensure both CV and Cover Letter are submitted.
Position: Volunteer Support Manager
Contract: up to 6 months maternity cover fixed-term contract
Type: Full-time (35 hours per week)
Location: Flexible (can be home or office-based)
Salary: £46,828 - £51,418 per annum plus excellent benefits
Salary Band: Band G3
Department: Community Networks
At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.
About this job
We’re looking for a committed and experienced manager to lead our Volunteer Support Team.
Please note we’re advertising this as a maternity cover (fixed-term contract for up to 6 months).
Our Volunteer Support team provide high quality support to our volunteers based across our community networks. Our team keep in frequent contact with our volunteers in a number of ways whether it be through phone call, messages/emails or online video-chat.
You’ll have a proven track record of success in leading and managing a team and an ability to understand organisational or departmental strategy and apply it to work programmes.
You’ll be experienced in providing complex support to volunteers, demonstrable experience of leadership qualities and the ability to solve problems and use a creative approach to overcoming issues and challenges, and able to encourage others to do the same.
You’ll respect the unique contribution of every individual and work positively in a diverse environment and be able to work effectively as part of a geographically dispersed team and with geographically remote stakeholders.
We offer 35 days annual leave (pro rata for part time employees) including bank holidays, travel loan and various other benefits such as supported developmental opportunities.
The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our Every MS Story strategy.
Closing date: 9am on Wednesday 2 February 2022
In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the attached job description.
The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.
The full list of UK visas and permits that grant you the right to work in the UK can be found on the UK government website. We currently don’t have a Sponsor Licence agreement with the Home Office and will not be in a position to support you with any visa applications you may make.
We’re a Disability Confident Employer. We’re committed to promoting equality and diversity. We’d be grateful if you could complete the attached equality and diversity monitoring form and submit it with your application.
As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.
We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.
No agencies please.