Are you an experienced ICT professional who enjoys solving problems and supporting others to work efficiently?
This is an excellent opportunity to join our team as an ICT Officer, helping to maintain our systems, support users in their use of technology, and ensure the smooth running of day-to-day technology operations across the MND Association.
As an ICT Officer, you'll be part of a supportive team delivering high-quality ICT services and support, playing a key role in ensuring staff and volunteers have the tools they need to work effectively. You'll bring solid technical knowledge and a collaborative approach, with the ability to explain technical issues clearly, work well under pressure, and provide reliable support.
Alongside day-to-day responsibilities, you will also support a range of technology projects as part of continuous improvements at the MND Association. This includes contributing to the implementation of new systems such as CRM, applicant tracking and HR systems. The role will also support future developments to enhance service desk delivery and improve the use of the Microsoft 365 platform, such as SharePoint, OneDrive, and other key systems across the organisation.
Key Responsibilities:
- Provide first and second line technical support for hardware, software and telecoms services
- Provide advice, training and documentation for staff and volunteers across the MND Association, both office and regionally based
- Support and maintain Microsoft 365 services and communication systems
- Configure and manage ADS, DNS, DHCP, Group Policy and Intune settings
- Set up and manage telephony systems, including Teams and voicemail services
- Maintain and document network cabling and infrastructure
- Prepare and configure client devices, and apply service packs and updates
- Set up and induct new users and manage access permissions for new starters and leavers
- Support equipment management for meeting rooms and shared devices
- Assist with project delivery and disaster recovery testing
About You:
- Strong understanding of networks and Windows operating systems (including ADS, DNS, DHCP, Group Policy)
- Knowledge of Microsoft 365, Windows Server, Exchange and Intune
- Experience providing IT support and training to users with varied levels of experience
- Able to manage patching, system testing and setup of Windows-based devices
- Familiar with mobile telephony and communication systems
- Skilled in Microsoft Office and working in a hybrid team environment
- Logical thinker with strong problem-solving skills and attention to detail
- Organised and able to prioritise multiple tasks effectively
- Empathetic approach to user support, with clear communication skills
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 2 days per week. With flexibility to attend the office more regularly in line with business requirements.
This is a hybrid role based in Northampton, with occasional travel to our London office.
We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Working knowledge of computer networks and experience supporting, maintaining and configuring MS Exchange, Microsoft 365 apps and Windows Server operating systems.
- Strong customer service skills with experience of delivering support, advice and training to end users with varied IT literacy. Including the ability to relate problems and solutions in a non-technical way.
- Ability to manage and prioritise tasks, think logically and demonstrate problem solving skills.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
If you're ready to take the next step in your ICT career and want to make a meaningful contribution, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Learning & Development Manager (LDM) – Cymru Wales, West Midlands & South West
Home - Based but within commutable distance to Wales, West Midlands & South West
If you’re passionate about helping further the mission of Methodist churches, circuits and districts, then we would like to hear from you. As an experienced professional with a proven track record in learning and development, and management, you will be part of a Learning Network (LN), within the Ministries and Learning team and part of the Connexional Team of The Methodist Church.
The LN comprises 30+ staff working as part of a single team operating across the Methodist Church in Britain. The team is strategically and collaboratively managed by Learning and Development Managers (LDMs), each having responsibility for a number of Learning and Development Officers (LDO) working within a geographical area. We are seeking to recruit an LDM for the Cymru Wales, West Midlands and South West area. There is a requirement to live within this geography that includes the Methodist districts: Wales Synod Cymru, West Midlands (following the merger of the current Birmingham District and the Wolverhampton and Shrewsbury District on 1st September 2025), Southampton, Channel Islands, Bristol, and South West Peninsular.
Responsibilities of the Learning Development Manager include:
- strategic shared leadership of the LN
- leading and managing the LDOs, balancing the needs and expectations of lay and ordained
- developing, implementing and reviewing, alongside other LDMs and the Director of Ministry Learning, the strategic work plan of the LN
- building and maintaining good relationships across the Connexional Team and with individuals and communities across the church and beyond
- encouraging the sharing of individual gifts and experiences across a number of teams and stakeholders
- travel (including overnight stays), weekend and evening work
We are looking for someone who has:
- proven experience of coordinating and managing a dispersed team of staff and volunteers
- significant experience and is passionate about learning and development
- a strong commitment to collaborative and partnership working
- a proven track record of meeting deadlines within a complex and varied workload
Knowledge of the Welsh language would be a valuable asset to this role
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.
For ministers in Full Connexion the standard terms of service apply.
Closing date: 23:59 on 21/07/2025
Interviews to take place on: 08/08/2025 in London in person.
N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
