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Reporting to the Digital Manager, you’ll be part of the Digital team, working alongside the Content & PR team and Campaigns & Marketing team.

You will be joining at an exciting time for the organisation. Following the recent merger of St Barnabas House and Chestnut Tree House with Martlets Hospice, and the appointment of a new CEO for the group, you will play a vital role in the Marketing & Communications team, managing a portfolio of websites which are at the heart of everything we do.

You’ll be responsible for managing, developing and implementing a leading online presence for Southern Hospice Group with exceptional website experiences through secure, accessible and brand aligned websites and donation platforms. These will empower audiences and drive increased support for the charity.

Part of the role involves building strong internal relationships with colleagues in the team, as well as various key stakeholders across the organisation to ensure website content is optimised, up to date and aligned with the charity’s communications strategy, digital strategy and business plan. You will also work with external suppliers including website development agencies and platform developers.

As well as managing the websites, you will play a key role in developing and implementing a data driven, audience focused content strategy to enhance the online visibility of the hospice websites. You will manage the project to implement a new website for the organisation within the first few months in the role.

You’ll be able to demonstrate proven experience in website management, ideally at a non-profit, the ability to interpret and monitor data to deliver reports and a keen eye for design with experience in developing content and graphics for web. You’ll also need to be an excellent copywriter and proofreader.

Essential criteria

• Proven experience in website management, ideally in a non-profit environment.
• Editorial experience: adept in writing copy for web, adapting copy to suit the audience and tone required.
• Experience of WordPress, Shopify or other ecommerce platforms desirable.
• Experience of interpreting and monitoring Google Analytics and producing reports.
• Experience of delivering creative, user-led, and accessible web experiences for marketing and fundraising campaigns, in a busy environment.
• Skilled in developing graphics for web – Illustrator/Photoshop/InDesign/Canva.
• Knowledge and experience of implementing best practice, SEO, accessibility, and mobile optimisation.
• Ideally, demonstrable working knowledge of A/B testing methodology.
• Excellent digital project management skills: delivers projects to brief, on time and to budget. Prioritise projects and tasks appropriately.
• Proven ability to think strategically and translate concepts into effective action plans.
• Knowledge of web regulations/standards and their application in a charity context.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce. 

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. 

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.