Penrose Community Links (PCL) is a CQC registered service specialising in working with the most complex and chaotic clients within social & health care settings. This service will provide floating support to clients within their own home who have physical and/or mental health needs. This includes those who are experiencing psychosis, have a substance misuse or a forensic history, and/or display behaviours that challenge.

The Senior Care and Support Worker will be assisting the Field Manager and Registered Manager in doing environmental risk assessments and support plans, doing initial home and hospital-based assessments and attending multidisciplinary meetings as required. They will also be doing spot checks and monitoring performance of the support staff. They will be expected to lead and mentor by example, but will not generally be responsible for direct line management.

As well as providing home care to vulnerable adults with mental health issues or other complex needs, including personal care and domestic help the successful candidate will take on management responsibilities which will include supervision and coaching of support workers, along with regular spot checks.

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Guaranteed 20 hours per week plus additional hours if required

• Access to employee assistance programme

• Medi-cash which includes the following:

• Discount gym membership

• Routine eye tests, glasses and contact lenses

• Dental treatment via NHS or Private

• Physiotherapy, Indian Head Massage and a range of other therapies

• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave

This exciting role includes a high level of client contact, opportunities to work with external agencies such as statutory mental health services, substance use services, other community based organisations and a chance to be part of a growing, innovative organisation at the forefront of tackling homelessness in the capital.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

The Arundel Project is a high support hostel, housing 22 people experiencing mental ill health who may also have other complex support needs, such as substance use and offending behaviour and who may present with challenging behaviours.The Project is located minutes away from Canonbury Overground Station, with easy access to Angel, Highbury and Islington and Holloway Road.

Your primary role will be to enable people to understand their emotional and mental health needs and manage these effectively.  You will work with clients and their support networks to develop their living skills, develop and manage relationships, build social networks, access education, training or employment, and move towards more independence.

Within this setting, you will work to establish a culture of co-production where clients are at the forefront of the work that is carried out, helping to promote autonomy and build individual confidence and interpersonal skills.  You will also work closely with the team to deliver an activity programme that is built around the specific needs of our clients and the service.

We are looking for a highly motivated, resilient, innovative and flexible individual who will be able to work creatively within a recovery framework to support clients to manage their mental health, build social networks, participate in both the service and the wider community and increase their independence. Whilst experience from a varied background is welcomed, direct experience of holding a caseload, delivering support within a residential/accommodation-based setting and housing management experience is desired.

The Project provides support 24 hours a day (no sleep ins), and requires regular weekend working. The shifts patterns are early, mid or late shifts spanning the hours 8.00am-10.00pm 

Closing date: 17th April 2020 (at Midnight)

Interview date: tbc

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

Outreach Worker

Homelessness Charity

Brighton

£11 per hour

We have an excellent opportunity for an Outreach Worker to join one of the UK's leading homelessness charities. The role will be focused on working with Brighton's street homeless population, engaging with them and referring into to services including day centres and other community based services which offer assessment and support.

Responsibilities of the Outreach Worker include:

• Keyworking a caseload of clients
• Providing advice on services available to homeless clients
• Liaising with a range of specialist agencies on clients behalf and providing follow up appointments for homeless clients in a day centre setting
• Preventing homeless clients engaging in street activity e.g. street drinking
• Driving to and taking homeless clients to services providing support

Candidates for the position of Outreach Worker will need:

• Experience of conducting homelessness assessments
• Knowledge of services to refer to within the local area
• Previous experience of outreach work with homeless clients
• An enhanced DBS check issued within the last 12 months or registered to the online update service

If you are interested in this position, please apply ASAP!

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role

This is a great opportunity to join Branches Hostel. Why?  Because we are developing the range of services we provide to former rough sleepers and homeless people.  As a result, we are looking to recruit an exceptional person to join our Support and Resettlement Team.

We have a 27-bed hostel providing short-stay accommodation for people with multiple complex support needs including mental health and substance misuse. The candidate appointed will bring first rate communication skills, and a thorough knowledge of the specific support needs of former rough sleepers and homeless people. 

If you are interested, have a read through our recruitment pack. You’ll find all the information you need in there to decide whether this is the organisation for you and whether you have what we are looking for.

We look forward to talking to you about the role you can play in our future.

Closing date – Tuesday 24th March by 5pm.

Interviews – Tuesday 31st March and Wednesday, 1st April.

Are you looking to pursue a career that makes a real difference to people's lives?

Do you have a genuine interest in the welfare of others?

If the answer is yes than we may have the ideal opportunity for you!

Click here to find out further information:

We are recruiting for people who are looking to build a career within the social care sector. We have opportunities to join us as a Care & Support Worker within one of our 7 extra care schemes located in either North Kensington, Westminster or Hounslow.

Our rates start at £10.55 per hour

Key responsibilities of the Care & Support Worker include:

• Assisting residents who need support with a range of daily activities, including; dressing; bathing; preparation of meals; and toileting
• Supporting residents to take part in social and leisure activities in both groups and on a one-to-one basis
• Providing a respected, responsive and reliable service to residents, their families and other stakeholders at all times
• Raising any concerns or changes about residents promptly and professionally

We are interested in hearing from you whether you have work, volunteering and/or personal experience of providing personal care and supporting others.

You will be compassionate, keen to listen to and understand people to enable them to get the most from their lives.

We believe it is every one of our staff that makes us outstanding, and so we are committed to investing in them to ensure they feel valued and empowered to care for and support others to be independent.

When you join us you will be part of an amazing team of people who share our drive to be a force for good in the lives of local older people and who believe in our values of being Reliable, Responsive and Respectful.

If you would love to be part of this then please apply ASAP by clicking on this link:

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Support Worker - Homelessness
Worksop, Nottinghamshire

About Us

Hope Community Services run Nottinghamshire's only 24/7 direct access accommodation, providing a bed, meals and full support to homeless people in need.

Our vision is for a fair, responsible and inclusive society which encourages, enables and empowers individuals to maximise their potential.

Our mission is to ensure those outside mainstream services are empowered to make positive lifestyle choices. We do this through promoting social inclusion, tackling disadvantage, homelessness and their causes.

We provide “move on” accommodation for those getting back on their feet, community accommodation where they can start gaining back their independence. We provide them with individual support packages to enable them to get back into work and build a sustainable lifestyle.

We are now looking for a Support Worker to join our team and assist our service users to carry out their action plans.

The Benefits

- Salary of £19,778.72 per annum
- Paid expenses
- 33 days’ holiday including Bank Holidays

If you are a Support Worker with previous experience of the issues that are faced by homelessness, this is a fantastic opportunity to empower individuals to lead healthy, self-sufficient lifestyles.

You will have the chance to hone your skills and use your experience to work towards positive and tangible outcomes for individuals that need help the most, having a clear impact on their lives and making a real difference.

So, if you could dedicate yourself to supporting second chances for homeless people, this is the role for you.

The Role

As a Support Worker, you will engage with service users in hostels and our ‘move on’ properties and provide tailored support packages that motivate them to make sustainable changes.

You will provide support in line with each individual’s needs, helping them with their education, to find a job and to navigate benefits and funding, until they can manage these issues alone.

Your role will also involve:

- Regularly reviewing action and support plans, ensuring they promote independence
- Undertaking referrals and assessments for service users
- Ensuring service users’ housing benefit claims are submitted
- Ensuring service users have access to relevant external support services
- Attending regular supervisions and actively involving yourself in team meetings
- Working in partnership with key agencies in the statutory and voluntary sectors

This role will involve some travel across the local area.

About You

To join us as a Support Worker, you will need:

- Previous experience in a support worker role
- Knowledge and/or experience of dealing with the homeless
- The ability to work flexibly to meet the demands of the job, including out of hours working
- To be committed to continuous learning and development
- To be conscientious and reliable
- At a minimum, a Level 3 social care qualification or equivalent experience
- A full, valid driving licence

Ideally, you will have basic cooking skills, but this is not essential.

Other organisations may call this role Community Worker, Support Officer, Community Officer, Homelessness Officer, Shelter Worker, Hostel Worker, Homelessness Support Worker, Homeless Development Officer, or Community Development Officer.

This is a full-time role, working 37 hours per week, between the hours of 8am and 9pm, with an on-call rota system in place. Part-time options may be considered for the right candidate.

Webrecruit and Hope Community Services are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking to create positive change as a Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are looking to increase our pool of frontline support workers who are interested in registering for upcoming temporary roles across all frontline sectors.

As a Support/Outreach Worker, you will support and empower vulnerable homeless service users to increase their life skills, self-management and confidence in order to successfully sustain independent living. You will support service users with a range of complex needs to engage in meaningful activities including healthy choices and living, opportunities available in education, employment and training and positive relationships, and will work closely with local health services and specialist agencies to maximise services and opportunities available to your clients.

To be considered for upcoming temporary Support Worker vacancies, you will be able to demonstrate passion and motivation for support a range of vulnerable people on their path to independent living, and will have a good understanding of the causes and challenges of homelessness. Proven experience of successfully managing a caseload of service users with multiple and complex needs is essential as well as a strong knowledge of safeguarding, health and safety and confidentiality.

Please initially apply with a Word format copy of your CV candidates demonstrating suitable experience will then be contacted.

Please only apply if you are available asap for temporary work and have a DBS issued within the last year, or registered to the online update service.

Are you looking for a new opportunity within the Care & Support sector?

Are you available immediately for temporary work?

If the answer is yes, we may have the ideal opportunity for you! We have a a number of Care & Support Worker roles across sites in Westminster, Kensington & Chelsea and Hounslow. This is a great opportunity to join an organisation with excellent career development potential within their highly rated extra care schemes.

You will need to have experience in giving personal care, give the residents their medication and help with events that are put on.

If you have a passion for caring for people and have worked within the care sector then please apply ASAP!

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role

At Connection Support we are passionate about the professional and quality services that we provide. At the heart of what we do are the exceptional team of support workers, team managers, administrative support and volunteers, and we are currently looking for new people to join our team.

This service supports those who are long-term rough sleeping, who are not engaging with, or who have been serially excluded from, available services. These clients often need support to engage with other services and explore housing options to help break free from a life on the streets and move into suitable accommodation.

Our Mental Health Outreach Worker will take an assertive approach to meet clients with serious and enduring mental health difficulties through street work, assessing how best to support them and encouraging engagement including signposting and attending appointments with primary and secondary Mental Health services in Buckinghamshire.

The aim is to help them regain choice and responsibility for their lives.

Use of a vehicle is essential

Promoting equal opportunities and celebrating diversity.

“This organisation is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs and expects all staff and volunteers* to share this commitment”*

Are you looking for a rewarding job where you go home knowing that you have made a real impact on someone’s life?

Sense has a great opportunity for fun loving, enthusiastic individual to join our team as a Support Worker in Poole, Dorset. This is a permanent full time post working 37.5 hours per week across a weekly rota, which will include evenings weekends and sleep ins.

About the role…
• As a Support Worker you will support and enable people to live the life they choose 
• You will be based at our supported living service in Poole, providing 24 hour support to a deafblind individual to enable them to live safely in their own home and access the community.
• To help the individual take part in activities that they enjoy, such as Café and Pub trips, Cinema, walks on the beach and the occasional trip to local theme parks.  
• The most important aspect of the role is communicating with the client using PECs,  Makaton and or Basic British sign language.

In return we will offer you…
• £8.50 per hour
• Bespoke, rewarding career pathways
• Free parking (where available)
• Comprehensive induction and commitment to ongoing training
• Enhanced disclosure cost covered
• Plus many more

About you…
Essential:
• Previous experience is not essential as full training will be provided
• Able to demonstrate that you possess the right values and behaviours to enable you to make a difference to people’s lives
• Open and honest attitude to life we would love to hear from you.
• For genuine occupational reasons we are looking to appoint a female candidate only (exemption under the Equality Act 2010 Part 1 Schedule 9).
Desirable:
• NVQ Level 2 in Health & Social Care 
• Valid UK Driving Licence 
• BSL Level one or ability to communicate with BSL, PECs and Makaton.

About Sense…
Sense has a proven record of offering high quality, pioneering services. For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.
We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
For an informal discussion about this role, please contact: the recruitment team;

To apply…
Please use the link below to complete your application. 
Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.
If you are a disabled candidate and require a hard copy pack or a different format please contact the recruitment team.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore all offers of employment, where appropriate, are subject to an enhanced DBS check.
Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work.
As we say in our Equality and Diversity pledge, we want to ensure people are given the opportunity to realise their potential with us. We encourage you to apply for the role and we will try to make any adjustments to the role that may be possible.

No agency submissions, any submissions without prior authorisation from Sense will be treated as our own, as such no fee will be payable.

#INDSTH

Are you an experienced Support Worker, Housing Support Worker/Officer working with supported housing clients (Young people, mild learning difficulties, homeless people/rough sleepers? Do you want to work for an exciting and ambitious supported housing provider?

My client is currently looking for support workers throughout Basildon, Chelmsford and Loughton to start on an ASAP basis, this is a temp role for 3 months with the likeliness for it to extend further.

Responsibilities

- Experience of working with young people
- Able to manage a large caseload and support young people through complex issues such as ASB, gang related issues, drug dealing, domestic violence. Working with partner agencies such as social services, local council, police or health care providers.
- Report repairs in a timely manner, carryout health & safety checks to the properties, carryout support sessions with the young people.
- Monitor rent accounts and ensure you liaise with the young people and support them if they fall into arrears

The rate for these positions are £12.22 Paye, you need to be a car driver and have an Enhanced DBS

If you met the required experience please send your updated CV through

Your expert recruitment consultant is Danielle Taylor, call today on 0207 422 7371 or email [email protected] Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Recruiting for 2 x Support Worker (4 month FTC) to join our Mental Health Service in Brent!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

The service works with customers with severe and enduring mental heath conditions or learning disability who are assessed as having medium to low support needs.at Brent NAIL we have 2 services, one which is an all female accommodation, which has 4 female customers and 1 which is an all male accommodation based with 11 customers
Most customers are referred to the service following a period in high support services. The aim is to offer support tailored to assist the individual developing skills to be able to live independently in the community.
Customers are supported in a number of areas to enable them to "step down" to lower support or independent living.
Those include: maintaining a stable mental health, tenancy management, living skills such as cooking, budgeting, maintaining their room to good living standards, liaising with external professionals involved in their care, and linking with local governmental and third sector agencies to promote education, training, volunteering and employment opportunities.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Contract Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and maximising the use of resources available
- Support customers to carry out domestic tasks, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and detailed tenant/customer records to high standards
- Encourage and enable tenants to pay their rent and service charge ensuring that rent accounts are managed effectively
- Ensure that referrals are sought and assessed proactively so that properties are filled as efficiently as possible to house those in need
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably required.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Effective communication and literacy skills
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Support Worker

(Assessment and Referral)

Closing date:26 April 2020 at 23:59

Aim of the role: Assessment and referral of customers.

Salary:£23,690 per annum

Location: Central Croydon

Contract: Fixed term till 30 October 2020

Hours: 37.5 hours per week on a 7 day rota. Working on shifts which includes early mornings, late, evening and weekends and occasional nights.

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 

• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years

• option to buy or sell annual leave up to one week’s annual leave

• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits

• occupational sick pay

• contributory group pension scheme

• free life assurance

• cycle to work scheme and season ticket loans

About the Role

Evolve Housing + Support are recruiting for an exciting, new project in Croydon called the  Somewhere Safe to Stay hub (SStS). The Hub will act as a short-term assessment and sleep space for those both at risk of immediate rough sleeping and as a response to those verified as rough sleeping in London Borough of Croydon. It will divert those at immediate risk of rough sleeping and provide “Somewhere Safe to Stay” with intensive move on support.

About You

As an Assessment and Referral Support Worker you will support people accessing the Staying Safe Hub to identify their appropriate housing options, and to access this quickly to prevent homelessness or rough sleeping. You will carry out initial assessment and address immediate needs for people presenting at the Hub ensuring access to health care where necessary, and that basic needs are met. You will identify housing options and the most appropriate pathway, and complete the necessary referral forms, housing applications, benefits forms or other processes in order to effect resettlement. You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

A+R Support Workers will spend much of their time based at the Hub, however you will be expected to travel between sites for training and within the local community to support the people we work with. We recognise that working with people who are disengaged and vulnerable can be very stressful. On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.  Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient.  We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Support Worker

Assessment and Referral

Role Profile

Job title:

Support worker

Department:

Operations

Reports to:

Team Manager or Team Leader

Location:

See advert

Hours:

37.5 hours comprising of shifts with a rolling rota.

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):

5 days a weeks over 7 days rota (including weekends and nights

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

Overall aim

You will support the people accessing the Staying Safe Hub to identify the appropriate housing option and to access this quickly to prevent homelessness or rough sleeping. You will engage with and empower them to:

• Identify immediate needs for people presenting at the Hub ensuring people access health care where necessary and have basic needs met

• Identify their housing needs and the most appropriate option/pathway

• Complete the necessary referral forms, housing applications, benefits forms or other processes in order to effect resettlement

• Support people to move to the next step in their housing pathway

  You will act as the link between the people we work with and a range of local authority and community and voluntary sector providers.

  What to expect

  A+R Support Workers will spend much of their time based at the Hub, however you will be expected to travel between sites for training and within the local community to support the people we work with.

  We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

  We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.

  Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.

Key responsibilities

Supporting our customers

• Taking part in a rota to provide 24/7 cover to ensure the Hub is safely staffed

• Work with customers to identify their housing needs through meaningful assessment, identifying and assessing risk to ensure they are able to stay safe.

• Create resettlement plans alongside customers by identifying the most appropriate housing pathway.

• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.

• Ensure daily actions are followed up and that ensure that resettlement plans are carried out.

• Liaise with external partners, including accessing appropriate statutory and voluntary services, following up on referrals and resettlement plan and advocating for customers.

• Ensure fair access through assessing the suitability of referrals, based on the criteria of the project.

• Encourage and support customers to raise complaints, comments and suggestions.

Health and Safety

• Ensure customers have up to date information on Health and Safety, and Fire Safety within the Hub environment.

• Ensure customers are given information on the Hub policies including substance use, smoking and visitors policy.

• Be fully aware of, and working within Health and Safety legislation.

• Carry out regular Health and Safety inspections of the Hub and surrounding grounds, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

• Report any maintenance issues to the appropriate people and keep a record of maintenance requests and work.

• Maintain a safe, welcoming environment at the Hub.

• Conduct locality checks and patrols and work with the other services on the site to monitor and address Health and safety issues or anti-social behaviour.

Administration

• Complete records on customer database (Salesforce) to deadlines.

• Keep timely and accurate records including customer files, monitoring information etc.

• Provide written reports and information as requested.

• Be aware of, and adhering to, all relevant financial procedures.

• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.

• Work within the GDPR framework.

• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.

• Engage with colleagues and management to fully support the effectiveness of the team.

• Work across other locations, and attending training and meetings on other sites, as required.

This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.

Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Person Specification

Experience and qualifications

• Experience of supporting vulnerable people to achieve resettlement, provision of housing advice or experience of rapid assessment and referral work.

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face

• Knowledge of safeguarding issues and how they apply in day to day work

• Knowledge of statutory and voluntary resources available to homeless people including an understanding of housing and welfare benefits

Skills and abilities

• Ability to document clear records and to evidence outcomes achieved with customers

• Ability to engage with customers to complete housing assessments and identify move on plans

• Ability to support customers to navigate swift resettlement and access a number of services

• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required

• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines

• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing

• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English

• Competent in using Microsoft word, excel and inputting to database

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? 

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment. 

Our Newham Move-On Support service supports rough sleepers in the borough of Newham aged 18 and over, with the aim of addressing their support needs and tackling the obstacles preventing them from moving on to settled accommodation.

We are looking to recruit three highly motivated, committed and experienced individuals to join our established team in the London borough of Newham (Manor Park).As a Support Worker, you will support the day to day running of the service, taking responsibility for a caseload of 12-15 clients, producing comprehensive and high-quality risk assessments and support plans.

The ideal candidate will have experience of working with vulnerable people with high levels of needs and risk and an understanding of the range of appropriate approaches, to working clients with mental and physical ill heath, drug and/or alcohol use and/or other social issues. Additionally, you will have an understanding of housing and other related legislation and be able to liaise with a range of service providers and agencies; in order to establish or improve services for our clients. 

Closing date for applications: 19th April 2020 (at Midnight) 

Interviews will be held: tbc

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.