Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other problems. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Service Manager

• Hours: 37 hours per week
• Contract: 12 months fixed term (with possible extension)
• Salary: £33,966 - £38,211 per annum
• Location: Central Bristol with limited travel between North Somerset, South Gloucestershire and Bath and North East Somerset.
• Please note that some home working will be required during periods of lockdown.

Second Step’s Community and Wellbeing Services Department is expanding and we need a dynamic and motivated Service Manager to support the development, implementation and management of new and existing services.

Over the last 12 months we have worked closely with NHS and Local Authority partners to expand our community mental health services. Areas of growth include supporting people in crisis and reducing admissions to emergency departments or contact with police and ambulance services, working with GP practices to offer wrap around mental health support to patients, and supporting people as they transition back in to the community after a period of hospitalisation. These services complement our existing community and wellbeing services which cover floating support, suicide prevention, peer support and volunteering.

The remit for this Service Manager will include Floating Support, Crisis Alternatives, Primary Care Recovery and Wellbeing, and Volunteering. Each service is managed by a Team Manager who reports to the Service Manager.

Areas of responsibility includes achieving service quality and performance targets; maintaining strong relationships with partners, commissioners, staff, volunteers, service users and carers; developing and implementing service workplans; improving service quality; budget management; line management and performance reporting to Second Step and commissioners.

We are looking for someone who is passionate about community mental health services and working collaboratively with partners to deliver the best outcomes for people using our services.

In return we can offer you:

• Flexi-time working (hours and locations)
• Cycle to Work Scheme
• 26 days holiday rising annually to 31 days after 5 years of continuous service
• 6% pension contribution

If you are confident you can help lead our services to future success then please apply.

Closing date: Sunday 2nd May 2021

Interviews will be held on the 10th May 2021

Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.