Frontline services advisor jobs in Manchester
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Do you have incredible customer service skills in a high demand environment and a passion for animals?
We are recruiting for Customer Support Centre Advisors to act as the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public.
What does this role do?
As Customer Support Centre Advisor, you'll:
- respond to Dogs Trust customers, supporters, members, adopters and members of the public via multiple channels including, but not limited to inbound calls, outbound calls and multiple email channels
- respond sensitively and efficiently to all calls, following our set policies, procedures, and guidelines
- identify the circumstances, needs and aims of the customer using appropriate questioning techniques and respond appropriately
- achieve and maintain key performance indicators; including but not limited to average talk time, call/email quality and after call work
- record all customer interaction accurately on relevant in-house systems as appropriate, in line with agreed standards and procedures
- act as an advocate for the Dogs Trust brand and, as the voice of Dogs Trust, always uphold the organisation’s reputation
Please note, this is a hybrid role working from Manchester rehoming centre two days per week, with the rest of the time from home. Shortlisted candidates will be invited to a short screening call on Teams, followed by a panel interview at our Manchester rehoming centre.
Could this be you?
To be successful in this role, you will have exceptional listening skills, with experience of providing excellent customer service in a high demand environment. You'll be skilled in handling telephone and email conversations sensitively and empathetically, as this role involves communicating with customers who may be distressed, confused or aggressive. You'll be resilient, proactive and have a good working knowledge of Microsoft Office (inc. Word, Excel, PowerPoint and Outlook) with the experience of using web-based resources and electronic systems.
Please note this is a hybrid role working out of our Contact centre in Manchester.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
The client requests no contact from agencies or media sales.
Thank you!
Hours: You will be required to work the hours as are necessary for the proper discharge of the duties with the notional requirement being 35 hours per working week. Work will normally be undertaken in office hours, Monday to Friday, but weekend and evening working will be required
Remuneration: Up to £42,440 GBP gross per annual (dependent on experience)
Duration: 12 months, with the possibility of extension subject to funding
Location: Manchester, UK (hybrid working available), with an expectation of up to 80% international travel/deployment as required by UK-Med. (Open to candidates based in the UK or internationally, with a preference for UK-based candidates due to operational considerations.)
We are seeking a Medical Doctor with expertise and experience in international humanitarian responses, conflict and/or disasters to provide expert technical leadership across UK-Med’s growing portfolio of emergency health programmes.
UK-Med is a frontline humanitarian medical NGO, delivering life-saving healthcare in emergencies and strengthening health systems in some of the world’s most challenging environments. As a key partner of the UK Emergency Medical Team (UK EMT), we work closely with the UK Government, WHO, Ministries of Health and international partners to respond rapidly when crises strike.
This is a unique opportunity for a highly experienced humanitarian clinician who is passionate about emergency response and willing to deploy internationally in support of UK-Med’s operations. Our teams have responded to some of the world's most complex humanitarian crises, including conflicts, disease outbreaks, natural disasters and public health emergencies. Current and recent programmes have included conflict responses in Ukraine, Gaza and Sudan, as well as support to Ebola preparedness and response activities in DRC, and disaster responses in countries including Venezuela.
The successful candidate will play a key role in shaping humanitarian health programmes, providing technical expertise, supporting programme design and strategy, contributing to funding proposals and deploying overseas to provide leadership to multidisciplinary health teams when required.
You will bring significant experience in emergency and humanitarian health, strong technical credibility and the ability to work effectively with health authorities, WHO and international partners in complex and fast-moving environments. Join us and be part of a passionate, purpose-driven organisation making a real difference where healthcare is needed most.
We offer a competitive salary and benefits package, a supportive and collaborative working environment, and the opportunity to make a meaningful contribution to humanitarian health outcomes worldwide. UK-Med is a dynamic and ambitious organisation with a dedicated team of staff, volunteers and Register members committed to delivering high-quality healthcare where it is needed most.
How to apply
We strongly recommend that you read the Candidate Information Pack - Health Advisor - roving - July 2026 before applying for this role.
To apply, please submit a current CV and a supporting letter (no more than 2 pages) that includes a detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification.
Applications must be submitted through our online jobs portal no later than Monday 10th of August 2026
Please note that this is a rolling recruitment process. Applications will be accepted on an ongoing basis and hiring manager will review applications as they are received, decisions may be made at any time if a suitable candidate is identified.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £40,000 per annum
Reporting to: Chief Operating Officer
Start Date: September 2026
About The Skill Mill
The Skill Mill is a social enterprise that provides employment opportunities for young people with criminal convictions. Through paid work in environmental projects, horticulture and grounds maintenance, we help young people develop skills, confidence and positive futures while creating benefits for local communities and the environment.
Our programmes bring together Supervisors, Youth Justice Services, employers, Pathways Advisors and local partners to support young people into sustainable education, training and employment.
The Role
This is an opportunity to help shape and strengthen the delivery of The Skill Mill across the South.
As Regional Operations Manager, you will ensure young people receive a high-quality and consistent experience throughout their time with The Skill Mill. Working closely with Supervisors, Youth Justice Services, Pathways Advisors and the Commercial Sales Manager, you will oversee day-to-day operations, support programme delivery and ensure projects run safely, effectively and to a high standard.
You will play a key role in creating the conditions for young people to succeed by supporting frontline teams, building strong partnerships and ensuring programmes deliver positive outcomes for the young people and communities we serve.
What You'll Do
Support High-Quality Programme Delivery By:
- Managing the day-to-day operation of The Skill Mill programmes across the South.
- Supporting Supervisors to deliver safe, effective and impactful work programmes.
- Monitoring programme activity and resolving operational challenges.
- Ensuring compliance with organisational policies, procedures and health and safety requirements.
- Maintaining high standards of delivery across all sites and projects.
Build Strong Partnerships By:
- Working closely with Youth Justice Services, Pathways Advisors and local partners.
- Supporting collaboration between operational teams and commercial projects.
- Acting as a key point of contact for stakeholders across the region.
- Representing The Skill Mill at partnership meetings and local events.
- Strengthening relationships that create opportunities for young people.
Monitor Performance and Impact By:
- Tracking programme delivery and performance against agreed targets.
- Monitoring progress towards social impact and employment outcomes.
- Preparing reports and updates for the Senior Management Team.
- Supporting the development of systems that measure quality, efficiency and impact.
- Using data and feedback to improve programme performance.
Support and Develop Teams By:
- Providing guidance, support and mentoring to Supervisors.
- Identifying training and development opportunities.
- Promoting a positive, collaborative and accountable culture.
- Supporting teams to deliver the best possible outcomes for young people.
What We're Looking For
We're looking for someone who can bring people together, support high-quality delivery and help create opportunities for young people to thrive.
You'll have:
- Experience in operational, service or project management.
- Strong relationship-building and stakeholder management skills.
- Experience coordinating multiple workstreams, teams or projects.
- Excellent organisational and problem-solving skills.
- Knowledge of safeguarding and working with vulnerable or disadvantaged young people.
- Strong IT and reporting skills.
- A commitment to The Skill Mill's mission and values.
Desirable:
- Experience in social enterprises, youth justice, employability or community-based services.
- Experience managing commercial contracts or operational delivery programmes.
- Understanding of outcomes-based commissioning.
- Health and Safety qualification or relevant practical experience.
What We Offer
- The opportunity to help shape services that improve outcomes for young people.
- A supportive and committed leadership team.
- Flexible working arrangements.
- Training and professional development opportunities.
- The chance to contribute to a growing social enterprise with a proven track record of creating social and environmental impact.
Why Join The Skill Mill?
Every day, you'll help ensure young people have access to meaningful employment, skills development and progression opportunities. By supporting the teams that work directly with young people, you'll play an important role in helping them build brighter futures while creating positive change in local communities.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
Non Charity Employer
51 - 100
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
