Registered Charity 
21 - 50
Results include remote roles
Filter by workplace to select only on-site or hybrid roles
2 Frontline services advisor jobs in Manchester
How's your job search on our site?
Share your feedback to help us improve.
Page 1 of 1
Remote
£28,000 to £30,000 FTE, pro rata
Part-time (Part time, 25 hours per week, 5 hours per day across 5 days)
Permanent
Job description
User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026
About the role
This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.
You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.
You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.
Key responsibilities include:
· Managing, triaging and prioritising incoming enquiries across multiple digital services
· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances
· Identifying safeguarding, data protection, legal or other high-risk issues
· Following enquiries through to resolution and maintaining accurate records
· Managing multiple open enquiries while keeping track of relevant statutory deadlines
· Identifying recurring issues and contributing to service improvements
· Updating help pages, internal guidance and standard responses
· Working collaboratively with technical and non-technical colleagues
About you
You will be a proactive self-starter with excellent judgement, organisation and attention to detail.
You will have:
· Experience providing user support within an online, digital or information-intensive environment
· Experience managing a high volume of enquiries
· Ability to recognise sensitive or high-risk cases and take appropriate action
· Familiarity with data protection principles in a support or case-handling setting
· Strong written communication skills with a clear and empathetic approach
· Confidence working independently and knowing when to escalate
· Ability to work effectively within a remote team
Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.
About mySociety
mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.
The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.
Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.
Organisation
Posted on: 24 August 2026
Closing date: 15 September 2026 at 23:30
Job ref: 8773
Tags: Administration, Advice / Information, International Development, Customer Service, Digital, CRM, Customer support, Data Protection, Engagement / Outreach, Information Management, Safeguarding, Community Fundraising
Does something look incorrect in this job listing?
Thank you!
Remote
£40,389 per annum
Full-time
Contract (Fixed term maternity cover contract starting on 14 December 2026 until 3 March 2028)
Job description
Donkey Welfare Adviser
We now have an excellent secondment opportunity for a dynamic and resourceful individual with a proven track record of community-based animal welfare work, excellent decision-making and time-management skills and a strong customer service ethic to join the team as Donkey Welfare Adviser for South Wales.
Position: Donkey Welfare Adviser
Location: Home based (it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable)
Hours: Full-time, working an average of 37.5 hours per week on an annualised hours basis.
Salary: £40,389 per annum
Contract: Fixed term maternity cover contract starting on 14 December 2026 until 3 March 2028
Closing Date: Sunday 27 September 2026. Please note this role may close earlier than advertised so apply as soon as possible.
Interview Date: Sidmouth, on Tuesday 27th Wednesday 28th October 2026
About the Role
Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front-line role in the work of the Sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high-quality rehoming scheme, and acting as an ambassador for the charity at all times.
Your principal duties and responsibilities will include:
- Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
- Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
- Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
- Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
- Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
- Working proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
- Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.
About You
You will be a positive influencer able to promote and model our values in all areas of your work, with a high level of equine knowledge with significant experience of working with equines.
You will also have:
- A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
- An understanding of equine behaviour and demonstrable practical experience in the field.
- Able to influence change and respond appropriately in emotional challenging or confrontational situations.
- Excellent communicator able to deliver advice and training to stakeholder groups with varying experience.
- Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.
Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.
Benefits include:
- Competitive pension.
- Life assurance – 2 x annual salary
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service pro rata
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan
- Free parking.
- Life assurance.
- Subsidised restaurant and shop.
About the Organisation
Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Welfare, Animal Welfare, Equine, Donkey, Animal Welfare Advisor, Donkey Welfare Advisor, Animal Welfare Officer, Donkey Welfare Officer.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Organisation
Posted on: 10 September 2026
Closing date: 27 September 2026 at 23:30
Job ref: 8813 - CJ
Tags: Advice / Information, Communications, Training / Learning, Legal / Law, Advocacy, Conservation, Environment / Animal, Wellbeing, Wildlife, Community Fundraising
Does something look incorrect in this job listing?