Frontline services senior manager jobs

Operations and Projects Manager

Location: Doncaster (with regular travel across our offices and community delivery locations)

Salary: £36,000 per annum

Hours: 37 hours per week

Contract: Permanent

Closing date: 18/09/26

Lead People. Deliver Projects. Drive Performance.

Citizens Advice Doncaster Borough is growing.

As we continue to expand our services and deliver an increasing portfolio of funded projects, we are creating an exciting new role that will sit at the heart of our organisation.

We're looking for an experienced, organised and people-focused Operations and Projects Manager to help ensure our services, projects and teams perform at their very best.

This is a key management role that will provide operational oversight across the organisation, supporting the successful delivery of projects, leading staff performance and ensuring our services remain efficient, effective and focused on delivering positive outcomes for local people.

Working closely with the Senior Management Team, you'll help turn strategic priorities into operational reality, allowing senior leaders to focus on organisational development, partnerships and future growth.

If you enjoy leading people, solving problems, improving performance and making things happen, we'd love to hear from you.

About the Role

This is a varied and highly visible role that combines project management, people management and operational coordination.

You will be responsible for ensuring that funded projects remain on track, contractual targets are achieved and services are delivered safely, effectively and to a consistently high standard.

You'll act as the key link between frontline teams and senior management, providing guidance, support and direction to advisers while ensuring senior managers have clear oversight of performance, risks and opportunities.

Success in this role will be measured not only by the achievement of project outcomes and milestones, but also by the development of high-performing teams and the smooth operation of our advice services across Doncaster.

What You'll Be Doing

Leading and Developing People

People are at the centre of everything we do.

You will provide direct line management to advisers and project staff, creating a culture that is supportive, accountable and focused on continuous improvement.

Responsibilities will include:

• Conducting regular one-to-one meetings, supervision sessions and performance reviews.

• Supporting staff wellbeing and professional development.

• Identifying training and development needs.

• Monitoring performance and productivity.

• Managing performance concerns constructively and fairly.

• Supporting recruitment, induction and onboarding activities.

• Building confident, engaged and high-performing teams.

Driving Successful Project Delivery

Our funded projects are critical to the support we provide to local communities.

You will take a key role in ensuring projects achieve their objectives, meet contractual requirements and deliver value for funders and stakeholders.

Responsibilities will include:

• Monitoring performance against targets, outputs, outcomes and milestones.

• Tracking key performance indicators and service delivery measures.

• Producing regular reports and performance updates for our funders and senior management Team.

• Identifying risks, barriers and areas of underperformance.

• Escalating significant risks and recommending solutions.

• Supporting project mobilisation, implementation and continuous improvement.

• Working with colleagues to ensure project activity remains focused and on track.

Managing Operations and Service Delivery

You will play a key role in ensuring the smooth day-to-day operation of our services.

Responsibilities will include:

• Acting as the first point of contact for operational staff queries.

• Supporting effective communication between frontline teams and senior management.

• Monitoring staffing levels, absence and sickness trends.

• Coordinating resources to ensure services remain fully operational.

• Supporting workforce planning and service resilience.

• Contributing to business continuity arrangements.

Overseeing Facilities and Community Delivery Locations

Our services are delivered from multiple locations across the borough and it's essential that every setting is safe, professional and welcoming.

Responsibilities will include:

• Coordinating office and outreach delivery locations.

• Maintaining high standards of health and safety.

• Supporting facilities and premises management activities.

• Liaising with suppliers, contractors and external partners where required.

• Ensuring staff have the resources and environments they need to deliver services effectively.

About You

We're looking for someone who can confidently lead people, manage performance and maintain oversight of multiple projects and priorities.

You will be:

• An experienced manager with a proven ability to lead and motivate teams.

• Highly organised and able to manage competing demands.

• Comfortable analysing performance information and identifying emerging trends.

• Skilled at building positive working relationships.

• Confident in handling difficult conversations and performance issues.

• Proactive, resilient and solutions-focused.

• Able to balance attention to detail with a focus on the bigger picture.

• Committed to delivering excellent services and positive outcomes.

Essential Experience

• Staff supervision and line management.

• Performance management and staff development.

• Project, contract or service delivery oversight.

• Monitoring targets, KPIs and organisational performance.

• Producing management reports and analysing performance data.

• Coordinating operational activity across teams or services.

Desirable Experience

• Working within the advice, charity, public or voluntary sector.

• Knowledge of funded projects and commissioned services.

• Experience supporting multi-site service delivery.

• Understanding of quality standards, compliance and service improvement frameworks.

Why Join Us?

This is a unique opportunity to shape a newly created management role and make a significant contribution to the future success of Citizens Advice Doncaster Borough.

You'll have the opportunity to:

• Influence how services are delivered across the organisation.

• Lead and develop talented teams.

• Drive improvements and innovation.

• Support the successful delivery of important community projects.

• Work as part of an ambitious and supportive leadership team.

• Make a genuine difference to the lives of local people.

About Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to thousands of people each year. Through a range of funded services and community partnerships, we help people overcome challenges, improve their financial wellbeing and find a way forward. Our work continues to grow, and we're committed to delivering accessible, high-quality services that meet the changing needs of local communities

Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.

Lead a pioneering national mental-health service for young people, rooted in nature and underpinned by strong clinical practice.

We are seeking an experienced Clinical or Counselling Psychologist to lead its development, accreditation and quality across the UK.

Salary: £57,528–£64,750 full-time equivalent (£34,517–£38,850 0.6 FTE) depending on experience 
Hours: 22.5 hours per week / three days per week
Contract: 18-month fixed term, with intention to extend subject to service growth and funding
Location: Hybrid, with travel to Dose of Nature locations and member organisations across the UK

Dose of Nature is a mental-health charity improving mental health and wellbeing through structured, evidence-informed engagement with nature.

We are developing a Young Person Memberships service for young people and young adults under 25. We will train and support trusted organisations to deliver the Dose of Nature model in their communities, providing the clinical framework, accreditation, supervision, quality assurance and evaluation needed for safe, effective and consistent delivery.

About the role

As Young People’s Clinical Service Lead, you will establish, deliver and grow this new service. Working with our Head of Clinical and Memberships Operations Lead, you will turn our clinical model into a scalable national service while protecting its quality, safety and integrity.

You will lead the clinical assessment and accreditation of member organisations; develop training and competency frameworks; provide supervision and consultation; establish governance, safeguarding and risk arrangements; monitor outcomes and quality; and build trusted relationships with NHS, voluntary-sector, youth-service and community partners.

About you

You will be a current HCPC-registered Clinical or Counselling Psychologist, with a doctoral-level qualification and experience broadly consistent with an NHS Band 8a role.

You will bring:

• Substantial post-qualification experience supporting young people or young adults experiencing mental-health difficulties;

• Strong skills in psychological assessment, formulation, intervention, clinical decision-making, safeguarding and risk management;

• Experience providing clinical supervision, consultation or reflective practice to other practitioners;

• Experience designing or delivering clinical training and assessing practitioner competence;

• Experience of developing, implementing or improving a clinical service; and

• The confidence to work across organisational boundaries, maintain clear clinical standards and help build a new national service.

• Experience in CAMHS, young-adult mental health, voluntary-sector provision, clinical governance, quality assurance, accreditation or partnership-led services would be valuable.

We offer hybrid and flexible working, employer pension contribution, pro-rata annual leave, professional supervision, CPD support and approved travel expenses.

Dose of Nature is committed to equality, diversity and inclusion. This post is subject to enhanced DBS clearance, references, verification of qualifications and HCPC registration, and eligibility to work in the UK.

Please download the full Job Description and Person Specification before applying.

REPORTING TO: Director of Front-line Services

PURPOSE OF POSITION

The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development.

The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity.

The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards.

Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.

What makes this role different

A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.

• Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.

• Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.

• Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.

• Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.

• Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.

• Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.

• Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.

• Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.

• Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.

• People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.

• General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.

PERSON SPECIFICATION

Assessment will be through application, interview and, where relevant, a practical assessment

Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.

Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.

Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.

Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.

Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.

Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.

Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.

Appointment is subject to DBS check and right to work in the UK

Senior Outreach Worker

Location: Hatfield / Hybrid Working (minimum 3 days office-based, including core days Tuesday and Wednesday)
Salary: £33,095 per annum
Hours: 37 hours per week
Contract: Permanent
Closing Date: 8th September 2026

 

Make a difference to young people's lives

Herts Young Homeless (hyh) is looking for a passionate and experienced Senior Outreach Worker to help establish and develop an exciting new outreach service.  

This is a fantastic opportunity for someone who is motivated by making a real impact and wants to work directly with young people who are at risk of homelessness. As a Senior Outreach Worker, you will play a key role in delivering support, building relationships, and helping young people access the services and opportunities they need to achieve positive outcomes.

Working as part of our Frontline Services team, you will help shape a new service from the ground up while ensuring young people receive high-quality, person-centred support.
 

About you

We are looking for someone who:

• Has experience of supporting young people, vulnerable individuals, or those facing housing-related challenges.
• Can build trusting and professional relationships with a wide range of people.
• Is confident working independently and managing a varied caseload.
• Has excellent communication and organisational skills.
• Takes a strengths-based and person-centred approach to support.
• Is committed to inclusion, equality, and empowering young people to achieve their goals.

Most importantly, we are looking for someone who shares our values and believes that every young person deserves a safe place to live and the opportunity to thrive.

Why join hyh?
At hyh, we are committed to creating an inclusive workplace where everyone feels valued, respected, and able to be themselves. We welcome applications from people of all backgrounds, communities, identities, and experiences.

We value our people and want you to feel supported and appreciated. We offer:

• A collaborative, knowledgeable and supportive team environment
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off to celebrate your birthday 🎉
• Holiday purchase scheme and hybrid working opportunities
• Mileage reimbursement for work-related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondments
• Long service awards, refer-a-friend scheme and monthly staff rewards

Diversity and Inclusion
We welcome applications from people of all backgrounds, experiences, and communities.
We particularly encourage applications from candidates who are currently underrepresented within the charity sector, including people from ethnic minority backgrounds, disabled people, LGBTQ+ individuals, and those with relevant lived experience.
 

If you require any adjustments during the recruitment process, please let us know. We are committed to creating an accessible and inclusive recruitment experience for everyone.

Safeguarding
hyh is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This role requires an Enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974.
 

Apply now

Join us in helping young people build brighter futures and prevent homelessness before it happens.  Visit our website and click the apply here link.
Please upload a covering letter and CV outlining your relevant skills and experience as well as why you want to apply for the role.  
 

Hours: Full-time

Pay: £42,440 GBP gross per annum (dependent on experience)

Duration: Permanent contract

Location: UK-Med Office, Manchester, UK (hybrid working) with an expectation of approximately 15% international travel/deployment, as required by UK-Med

Can you inspire visionary donors to make lifesaving healthcare possible when disaster strikes?

UK-Med is a frontline medical aid charity founded on the values and expertise of the NHS. For more than 30 years, we have worked towards a world where everyone gets the healthcare they need when emergencies overwhelm local health services. We are verified by the World Health Organization as an Emergency Medical Team a global benchmark of quality and trust. Over the past five years, we have responded to 49 emergencies, often running multiple complex operations simultaneously.

We are looking for an exceptional Philanthropy and Partnerships Manager to help shape the next chapter of UK-Med’s growth by building meaningful relationships with individuals, Trusts and Foundations, and companies who share our commitment to lifesaving humanitarian healthcare.

This is a brand-new role for the organisation demonstrating our commitment to growing sustainable income from private sources and a real opportunity for a talented, resilient fundraiser to make their mark.

This is an exciting time to join us. Over the past 5 years, UK-Med has delivered healthcare to more than 1 million people in emergencies, while our voluntary income has grown significantly. We now want to build on that momentum by welcoming more philanthropists into our mission and creating thoughtful, lasting partnerships with the potential to transform our impact.

You will bring UK-Med’s work to life for current and prospective supporters, connecting their interests and ambitions with opportunities to make a meaningful difference. Working closely with our Director of Fundraising, CEO, trustees and senior colleagues, you will create inspiring opportunities for engagement and ensure every relationship is valued through thoughtful, personal stewardship.

We’re looking for an accomplished relationship fundraiser with experience of developing major donor, Trust, and corporate partnerships and securing significant multi-year income. You will be a compelling communicator and trusted relationship-builder, able to engage people with warmth, credibility and discretion while representing communities affected by humanitarian emergencies with care and dignity.

You’ll join a collaborative and creative Fundraising & Communications team at a pivotal point in UK-Med’s journey, with the opportunity to help philanthropy become an increasingly powerful and sustainable force behind our lifesaving work.

We offer competitive benefits, a friendly working environment and the opportunity to make a real difference through humanitarian work.

How to apply

We strongly recommend that you read the Candidate Information Pack – Philanthropy Manager - August 2026 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Please apply as soon as possible and no later than Monday 14th September 2026.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£47,124
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO
• Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home)

Senior Manager, Community Wellbeing Services, Catalyst Support

Location - Based at Nankeville & Hybrid - with regular presence across community sites, partner organisations and Catalyst locations

Salary - £41,000 - £45,000 p.a. FTE

We are so pleased to be partnering with Catalyst Support to help them find a Senior Manager, Community Wellbeing Service, this is a newly shaped senior leadership role with real opportunity to influence how community support is delivered across Surrey.

As one of Surrey's leading wellbeing charities, Catalyst works alongside individuals and communities to improve mental, physical and emotional health, creating accessible support that changes lives and strengthens local communities. Guided by kindness, integrity and collaboration, they are now looking for an ambitious and values-led Senior Manager to lead an important portfolio of community wellbeing services. At Catalyst Support, they believe that wellness is a right, not a privilege.

Leading a portfolio that includes Community Connections, Safe Haven and Counselling services, you'll provide strategic and operational leadership across multiple services, ensuring they are connected, high-quality and responsive to local need. More than service management, this role is about creating a genuinely joined-up approach to community wellbeing, shaping pathways, building partnerships and ensuring people can access the right support at the right time.

You'll work closely with the Director of Services and wider leadership team to embed a "One Catalyst" approach, bringing services together around a shared vision and operating model. You'll also play a pivotal role externally, developing relationships across the VCSE sector, statutory services and local communities, ensuring Catalyst remains a trusted and influential partner across Surrey.

They are looking for an experienced leader with a background in community services, mental health, social care, wellbeing or related fields. You'll bring experience of leading teams and services in complex environments, strong safeguarding expertise and a track record of building meaningful partnerships that improve outcomes for people and communities.

Equally important is your leadership style. You'll be someone who can hold strategic oversight whilst remaining visible and connected to frontline delivery. You'll enjoy working collaboratively, navigating complexity and supporting teams through change with clarity, empathy and purpose.

This is a fantastic opportunity for an established senior manager who is passionate about community wellbeing and wants to shape services that truly make a difference.

If you're a strategic and collaborative leader who believes in the power of community-based support, we'd love to hear from you. Whether you're currently leading wellbeing, mental health, social care or community services, this is an opportunity to shape a connected, innovative portfolio that improves lives across Surrey.

To apply, please submit your CV and the 3 questions that are downloadable on a separate document. (You can download the documentation when you click on 'Apply Now' button.) If you'd like an informal conversation about the role before applying, please contact Abi at Charity People. 

Important Dates

• Application deadline Thursday 10th September at 9am
• Thursday 17th and Friday 18th September - hold first interviews via Teams
• Week commencing Monday 21st September - Face to Face Interviews on site

Charity People is a forward thinking, inclusive organisation that actively and deliberately seeks to challenge inequality and discrimination in recruitment. We match charity needs with the talents of candidates, irrespective of background, identity or lived experience. We particularly welcome applications from people who are underrepresented within the charity sector.

AFRIL is recruiting for our next Casework Manager, following the advancement of the current post holder into another role within the organisation. We are looking for a hard working and dynamic person who can balance the operational demands of casework and managing frontline services, with excellent HR skills and a keen interest in policy and developing partnerships. This is an exciting and integral role within a supportive and dynamic team at AFRIL, which would be ideal for a highly experienced caseworker or solicitor seeking to gain leadership experience in a community led organisation.

The successful candidate will lead a team of 3 Caseworkers (as well as a team of volunteers) in the delivery of AQS casework in the areas of housing, asylum support, welfare benefits and community care, and the provision of Immigration Advice Authority Level 2 advice. The post holder will also hold key funder and partner relationships, oversee compliance, safeguarding and support the Executive Director with AFRIL's external policy work. 

Job Title: Deputy Service Manager 

Location: Derby City (on-site role)
Salary: £36,565.90 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City.  This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.

The Deputy service manager willjoin our management team toassist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smoothrunning of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. 

A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service

Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services

As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 1 September 2026

Interview Date: 8 and 9 September 2026 - The interview will be in person – venue to be confirmed at interview invite stage

Summary of Main Duties and Objectives of the Job:

· Assist in planning and delivering outreach activities.

· Supervise outreach staff and volunteers.

· Build relationships with community partners.

· Monitor and report on outreach performance.

· Deputise for the Group Manager when required.

· Promote a culture of empowerment, trauma-informed practice, and continuous improvement.

Support the Group Manager to :

· Design and implement outreach strategies to engage diverse communities.

· Develop community-led projects and initiatives that promote mental health and wellbeing.

· Ensure service user voices shape outreach and development activities.

· Ensure services meet contractual, legal, and quality standards, including safeguarding, GDPR, and clinical governance.

· Monitor and evaluate service performance, using data and feedback to inform improvements.

· Ensure services are delivered within budget and collaborate with the Finance Manager on financial planning and reporting.

· Contribute to the strategic development of community services, identifying opportunities for innovation and growth.

· Support tendering and funding applications, working with colleagues to develop compelling proposals.

· Build and maintain relationships with commissioners, funders, and community partners.

· Support the professional development of staff and volunteers through supervision, appraisal, and training.

· Work with HR and senior colleagues to identify training needs and promote wellbeing in the workplace.

· Lead safeguarding practice within therapeutic services, ensuring robust policies and procedures are in place.

• Identify and manage risks, reporting to senior leadership as required.
• Ensure service users are meaningfully involved in the design and delivery of services.
• Promote services through outreach, networking, and partnership working to reach underserved communities.
• Prepare reports for internal and external stakeholders, including the Board of Trustees.
• Represent Rochdale and District Mind at external meetings, forums, and events.

General principles for all Mind staff:

1. To promote the empowerment of people who experience mental health and emotional wellbeing issues and to help them speak out.

2. To support the active participation of mental health and emotional wellbeing service users in the services they receive.

3. To practice anti-discriminatory behaviour and to adhere to Rochdale and District Mind’s objectives and policies in the delivery of all its services.

These responsibilities are subject to annual review and may need to be adjusted in line with service developments.

How to apply

To apply, please send your CV (no more than four pages, including two references who can be contacted if successful) and either:

· A covering letter of no more than two sides of A4 (Arial, size 12)

· Or a video of no more than four minutes.

Please explain why you want this role and how your experience meets the person specification.

Shortlisting: 07 September. Interviews week beginning 14 September.

NEYDL is committed to equity, diversity and inclusion. We welcome applications from all backgrounds and particularly encourage applications from people with lived experience relevant to the communities we serve.

The Role

This is a new post and a significant one. As Business Development Manager, you will be the first dedicated commercial function in NEYDL, the only person in the organisation with responsibility for sales and income generation from commissioned services and traded products. You will report directly to the CEO and sit on the senior management team.

Your core mission is to grow NEYDL's earned income across two distinct strands: securing commissioned services and contracts with local authorities and other organisations in the North East; and developing a national market for NEYDL's training products and DigiDAD platform, enabling professionals and organisations across the UK to improve the support available to young dads in their communities.

There is no pipeline to inherit. You will need to identify the right routes to market, build relationships from scratch with commissioners and buyers, and develop the BD function as you go. The CEO will provide strategic direction and support, but you will need to be confident operating with autonomy, exercising commercial judgement independently, and getting on with it.

What you will do

Identify and pursue opportunities for commissioned services and contracts in the North East with local authorities, NHS commissioners, family hubs, children’s services and other public and voluntary sector organisations
Develop a national market for NEYDL's training products and, in time, licensing offer, working across both statutory and voluntary sector audiences. This will include selling training directly to local authorities, NHS bodies and VCSE organisations; testing demand from VCSE organisations for a licensing model that enables them to deliver NEYDL's approach locally; and exploring whether local authorities would fund or commission a local VCSE partner to do so. A key part of this role in year one/two is testing assumptions about which funding and delivery models have most traction.
Promote DigiDAD as a free resource to professional audiences, growing registrations and building relationships with organisations that can champion it with young dads
Develop and manage a BD pipeline, setting targets and reporting progress to the CEO and board
Represent NEYDL at sector events, networks and conferences nationally to build profile and relationships
Develop proposals, tenders and partnership bids, working closely with the CEO and programme team
Work closely with the DigiDAD Engagement Officer to share leads and coordinate activity via an agreed tracker, and with the DigiDAD Programme Manager to ensure BD and digital growth strategies remain aligned
Contribute to marketing and communications activity that supports commercial growth, including supporting the launch of our new national brand
Play an active role as a member of the senior management team, contributing to strategy, planning and organisational leadership.
What we are looking for

We need someone with commercial experience in winning commissioned services, contracts or selling products and services to public and voluntary sector organisations. You will be relationship-focused, self-directed, and comfortable building a function without established infrastructure or a team behind you.

You will need to understand the professional landscape in which NEYDL operates: family support, early help, children’s services, family hubs. You don’t need to be an expert in young dads, but you will need to speak credibly to the people who commission and deliver family support, and to understand what drives their decisions.

What we offer

NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. We listen to young dads and respond to what they actually need, working with them voluntarily to find long-term solutions rather than short-term fixes. If you join us, you will be part of a team that genuinely believes in what it does, and that belief comes through in everything we produce and every relationship we build.

In addition, we offer:

7.2 weeks’ annual leave per year, inclusive of statutory and public holidays
5% employer pension contribution
A flexible hybrid working arrangement
Funded professional development and training
Mileage paid at 55p per mile for business travel
The opportunity to shape a new function in a growing, mission-driven organisation at a pivotal moment in its development
A supportive and values-led senior team
Job purposeTo grow NEYDL's earned income across two distinct strands: securing commissioned services and contracts with local authorities and other organisations in the North East; and developing a national market for NEYDL's training products and DigiDAD platform, enabling professionals and organisations across the UK to improve the support available to young dads in their communities.Key responsibilities

Income generation and business development

Identify and develop opportunities to secure commissioned services and contracts with local authorities, NHS bodies, family hubs, children’s services, early help teams and voluntary sector organisations
Lead on the sale of NEYDL’s training products to professional audiences nationally, managing the full sales cycle from prospecting to close
Where relevant to other business development activity, make professionals aware of DigiDAD as a free resource and refer interested contacts to the DigiDAD Engagement Officer for onboarding and follow-up
Develop and maintain a BD pipeline, setting annual targets in conjunction with the CEO and reporting progress to the board
Identify new markets, audiences and partnership opportunities and make evidence-based recommendations to the CEO on where to focus BD effort.
Proposals, tenders and bids

Lead on the development of proposals, tenders and commissioned service bids, working closely with the CEO and programme team to develop compelling cases
Maintain awareness of relevant commissioning frameworks, procurement processes and funding opportunities that align with NEYDL’s offer
Ensure all proposals and tenders accurately reflect NEYDL’s costs and margins and are consistent with the organisation’s financial requirements
Relationships and profile

Build and manage relationships with commissioners, buyers, strategic partners and sector networks nationally
Represent NEYDL at sector events, conferences and networks, raising our profile with the professional audiences we want to reach
Work collaboratively with the DigiDAD Programme Manager to align BD activity with the growth of the DigiDAD platform
Support the launch and positioning of NEYDL’s new national brand, contributing to marketing and communications activity that supports commercial growth
Organisational leadership and management

Contribute to organisational strategy and annual planning as a member of the senior management team
Report on BD performance and progress against targets to the CEO and board
Work closely with the DigiDAD Engagement Officer (managed by the DigiDAD Programme Manager) to ensure a joined-up approach to professional audience engagement
Comply with all NEYDL policies and procedures including safeguarding, data protection and equality, diversity and inclusion
Key relationships

Chief Executive Officer: line manager and strategic lead
DigiDAD Programme Manager: close working relationship on professional audience growth and platform promotion
DigiDAD Engagement Officer: referral coordination on professional engagement and DigiDAD growth
Programme Managers and frontline team: to inform BD activity and support proposal development
External: commissioners, local authority leads, NHS contacts, training buyers, sector networks
Targets

Year 1 milestones

The following milestones have been agreed with our primary Year 1 funder and represent the BDM's near-term priorities:

By six months:

Approaches made to at least 25 contacts, including commissioners in all Family Hub areas in the North East and warm VCSE collaborators
By twelve months:

Marketing and outreach completed with at least 100 contacts (warm and cold)
Training delivered at least 10 times
Indicative conversion targets achieved: approximately 3% of cold contacts and 25% of warm contacts progressing to a training booking (these are assumptions to be tested and refined through year one)
Evaluation and review of year one learning completed; year two targets developed
Longer-term targets (to April 2029)

The following targets relate to the areas of work this role will contribute to, alongside the DigiDAD Programme Manager and wider team:

Professionals trained through NEYDL's training products: 50 by April 2027; 350 annually by April 2029
New professional DigiDAD registrations: 750 by April 2027; 1,400 annually by April 2029
New young dad DigiDAD registrations: 510 by April 2027; 1,000 annually by April 2029

The Business Development Manager will play a central role in building the relationships and income pipeline that drives the training targets. DigiDAD registration growth is led by the DigiDAD Engagement Officer and wider team, with the Business Development Manager contributing through referrals identified in the course of other work.

Alongside these targets, NEYDL currently holds commissioned service contracts with several local authorities: Durham, Middlesbrough, Sunderland, Gateshead. A key priority for the Business Development Manager will be to maintain and strengthen these relationships, ensuring contracts are renewed and the value of our work to each commissioner is clearly evidenced. Beyond existing contracts, we are keen to secure commissioned funding in areas of the North East where we currently have limited or no presence. 

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

The Policy and Public Affairs Manager will establish and lead Woman’s Trust’s policy and public affairs function. She will grow the organisation’s influence with UK and London government, Parliament, NHS systems, commissioners and sector partners so that the voices and experiences of women and children affected by domestic abuse shape policy, commissioning and practice.

The postholder will develop and deliver an evidence-led influencing strategy; own a focused portfolio of policy priorities; build and manage senior stakeholder relationships; produce high-quality analysis, briefings and consultation responses; and provide timely political and public affairs advice to the CEO, Chair, trustees and senior colleagues.

Working across services, data, communications and fundraising, she will ensure Woman’s Trust’s external positions are grounded in frontline expertise, robust evidence and appropriately supported survivor involvement. She will identify opportunities for the organisation to influence debate and policy at the intersection of domestic abuse, women’s mental health, health inequalities and public services.

Hours: 35 hours per week. A four-day/0.8 FTE arrangement will be considered.

In return, we can offer:

• 25 days' holiday + 3 days at Christmas + Public holidays (pro rata for part-time working)
• Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Mandatory job-related training
• Individual staff professional development budget
• A caring, committed and highly collaborative environment
• Several social events/lunches per year
• Friendly, all women team

To find out more and apply with your CV, please visit our website via the apply button.  

Please note, CVs and cover letters should be sent in Word format.

Closing date: Monday, 7th September 2026.

First stage interviews: Friday, 11th September 2026.

Second stage interviews: Wednesday, 16th September 2026.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Hours: Full-time

Pay: Up to £42,440 GBP gross per annual (dependent on experience) with additional uplift applicable during deployment.

Duration: Permanent

Location: UK-Med Office, Manchester, UK (hybrid working) with an expectation of approximately 15% international travel/deployment, as required by UK-Med.

Want to put humanitarian crises on the front pages and shape the global conversation when it matters the most?

UK-Med is looking for an exceptional Media Manager to lead our press office and secure high-impact media coverage that brings the realities of humanitarian emergencies to audiences across the UK and beyond. UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years
towards a world where everyone has the healthcare they need when crises or disasters hit.

In the past 12 months, UK-Med has attracted significant media attention for our emergency responses in Gaza, Ukraine and around the world. Our work has featured as the lead story on BBC News at Six and Ten, across national and regional television and radio, on the front pages of national newspapers, on BBC Radio 4's Today programme, and in leading UK and international media outlets.

This is an exciting opportunity to join our Fundraising & Communications team at a pivotal moment in UK-Med’s growth and reputation as the UK’s official Emergency Medical Team. As Media Manager, you will lead our media relations strategy, build strong relationships with journalists, identify opportunities to raise our profile, and ensure our stories reach the audiences that matter.

This is a high-profile role in a fast-paced, creative team where no two days are the same. You'll thrive under pressure, exercise sound judgement, and respond confidently to breaking news and media enquiries while helping colleagues tell powerful stories from some of the world's most challenging humanitarian crises.

You will lead the Press Office, acting as the first point of contact for media enquiries and ensuring requests are managed quickly, professionally and directed to the appropriate spokesperson.

We're looking for an outstanding communicator with excellent writing skills, a strong understanding of the UK media landscape, and the confidence to advise senior leaders and colleagues at every level on media engagement and reputation.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work.

How to apply

We strongly recommend that you read the Candidate Information Pack - Media Manager before applying.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Applications must be submitted no later than Friday 4th of September 2026.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Harris Hill are thrilled to be working with a well-established community charity in North West London, seeking an experienced Interim Advice Manager to lead a vital advice service supporting people experiencing poverty, hardship and food insecurity.

Brent, London (Hybrid) | £36,565–£41,000 per annum
Fixed term until 30 September 2027, with possibility of extension

The charity provides frontline services that help people move from crisis towards greater stability and independence.

About the role

You will lead the Advice and Open ARMS services across multiple sites, managing staff and volunteers delivering advice on benefits, housing, debt and immigration.

Alongside overseeing day-to-day delivery, you will support service development, quality assurance and improvements to systems and processes. You will also maintain a small caseload and work closely with the Senior Leadership Team.

Key responsibilities

• Manage and support advice staff and volunteers, including supervision and performance management.
• Maintain a small caseload, supporting clients with complex needs.
• Ensure high-quality, compliant advice and effective safeguarding.
• Act as the Designated Safeguarding Lead.
• Lead on quality assurance, case checking, AQS audits and case management systems.
• Develop Advice and Open ARMS services in line with organisational strategy.
• Support funding applications, reporting and monitoring of outcomes.
• Manage the service budget and funder requirements.
• Support the induction, supervision and development of advice volunteers.

About you

You will be an experienced advice professional and confident manager, committed to supporting people experiencing hardship.

You will have:

• At least three years' experience in welfare advice or casework.
• Experience managing staff and volunteers.
• Experience handling complex advice cases and developing services.
• Experience with monitoring, evaluation and case management systems.
• Experience responding to safeguarding concerns.
• Knowledge of AQS or a similar quality framework.
• Excellent communication, organisational and IT skills.
• The ability to manage competing priorities and lead change.

Experience working with refugees and asylum seekers, AQS assessments, safeguarding training, budget management, fundraising or community languages would be desirable.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.