Fund administrator jobs in brent, kent

Philanthropy and Partnerships fundraising at Alzheimer's Research UK has grown significantly over recent years. The Directorate has a track record of soliciting seven-figure donations and winning significant corporate partnerships with well-known and well-loved brands such as Omaze, Cadbury, Warburtons, Roadchef and Dobbies.

We are now looking to build upon our success by launching a new, significant fundraising appeal. This appeal will help drive further transformational growth, from income across majors donors, trusts and foundations, and corporate partners. Ultimately, it will help us funding cutting-edge research that will bring forward the day when we can diagnose, treat and prevent dementia.

As Stewardship Officer, you will play a key role in supporting the delivery of high quality and meaningful experiences for Alzheimer’s Research UK’s major donors, charitable trusts and corporate partners. This role is a fantastic opportunity for someone looking to grow their career in fundraising donor engagement and make a real impact at the UK’s leading dementia research charity.

The Stewardship Officer will work closely with the Donor Relations Manager and wider Directorate, assisting in the development of creative, personalised communications and materials that help build long-term, impactful relationships with supporters.

You will collaborate closely with teams across the organisation, including Events, Design, and Science Communications to deliver impactful content that is designed to inspire and engage high value donors, including philanthropic individuals, trusts and foundations, and corporate partners.

Main duties and responsibilities of the role:

· Stewardship development and delivery

· Develop and deliver stewardship touchpoints across the Philanthropy and Partnerships audience, ensuring a consistent yet tailored approach.

· Identify and communicate new ideas for stewardship and engagement across the Philanthropy and Partnerships team and support on implementation.

· Produce tailored written and visual resources including donor reports, video content, email updates, brochures, invitations, and thank you cards.

· Help maintain and coordinate a schedule of planned donor communications and materials, keeping abreast of current and future organisational and sector-wide news.

· Support with the development of stewardship frameworks and bespoke supporter journeys, helping to shape meaningful experiences for a high value audience.

· Work closely with the Events team to support on the creation and delivery of high value events, ensuring suitability for a high value audience.

Relationship building

· Be an active and engaged member of the Philanthropy and Partnerships team, contributing to a positive, ambitious and collaborative working culture.

· Build strong, collaborative working relationships with colleagues across the organisation.

· Work with colleagues in teams such as Communications, Brand, Events, Design, Science Communications, and Merchandise to help create engaging and inspiring supporter content.

· Develop an in-depth understanding of the external relationships held by the Philanthropy and Partnerships team (major donors, charitable trusts, and corporate partners) to help inform stewardship.

· Attend cross-team meetings, identifying where Philanthropy and Partnerships can support other organisational activity or where activity may pose an opportunity for a high value audience.

Project management and processes

· Project manage tailored donor touchpoints from concept to delivery, collaborating with internal and external stakeholders as required to harness expertise across the organisation.

· Coordinate the production process for materials by liaising with internal teams and suppliers, ensuring timelines are met and brand guidelines are followed.

· Develop an excellent working understanding of, and follow, the required processes used by support teams for the submission and management of pieces of work.

· Keep team records up to date and accurate, including entering information into the organisation’s CRM (customer relationship management) system.

· Support the Donor Relations Manager in streamlining processes to benefit colleagues across the Directorate.

What we are looking for:

· Experience of working with donor or customer journeys and understanding the importance of providing an exceptional level of supporter or customer care.

· Excellent written communication skills and a meticulous proofreader.

· Excellent listening skills, receptive to feedback and demonstrates flexibility, curiosity and an ability to learn.

· A creative thinker with an eye for innovation and spotting opportunities to maximise our impact.

· A strong communicator with an ability to build great relationships with colleagues across a range of teams.

· A strong team player with proven experience working independently and collaboratively across internal teams and external partners.

· Strong attention to detail, sets high standards and strives for excellence.

· Highly motivated and demonstrates a proactive and positive approach to problem solving.

· Strong ethical standards and a high level of personal integrity.

· Excellent IT skills in Outlook, Word, Excel and PowerPoint.

· Excellent planning and organisational skills, with an ability to work to deadlines and prioritise workload as required.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 18th May 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

We are looking for an enthusiastic individual with a can-do attitude to join our Fundraising & Engagement Team and help raise vital funds for children with cancer. You don’t need previous fundraising experience—just strong organisational skills, creativity, a talent for building relationships, and a genuine passion for making a difference and raising money for charitable causes. 

In this varied role, you’ll support the planning and delivery of fundraising events, care for our amazing supporters, and assist with individual, community, and corporate fundraising activities. You’ll gain hands-on experience across multiple fundraising areas, playing a key role in ensuring the smooth delivery of the team’s work through excellent administrative and project support. 

This is a hugely rewarding opportunity for someone looking to take their first step into the charity or fundraising sector, or to build on existing experience. If you’re ready to learn, grow, and be part of something meaningful—we’d love to hear from you! 

Who are we looking for? 

To succeed in this role, you will need to be passionate about fundraising and demonstrate key qualities that will help you thrive in a dynamic and supportive environment.

The ideal candidate will have:

• A keen interest in fundraising with a willingness to learn and develop as a professional fundraiser (and if the opportunity arose, a willingness to study for a Level 3 Fundraising Apprenticeship over 13 months)

• Strong communication skills, both written and verbal, and the ability to provide excellent supporter care and build relationships. 

• A positive, enthusiastic and results-driven attitude with the ability to work on your own initiative or as part of a team. 

• IT literacy with knowledge of Microsoft packages.

See our Recruitment Pack for the full role description and specification and for more information about the charity.

Location: Home-based, ideally located in London or within a short commutable distance. Regular travel to the London office is a key requirement of the role, with occasional national travel also expected. 

Interviews: 20 May 2025 (London Office)

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

As Individual Giving and Appeals Manager, you’ll deliver integrated fundraising campaigns across direct mail, email, and digital channels — helping us grow our individual giving base and strengthen donor loyalty. 

Alongside driving individual and regular giving, you’ll help shape a new in-memory giving offer, build our legacy giving programme from the ground up, and grow our Named Funds programme.

Working closely with teams across the charity, you’ll design inspiring donor journeys and stewardship plans. You’ll also use data and insight to refine our approach and ensure every supporter feels truly valued. 

This is an exciting opportunity to be part of a small charity making a big impact – for a fundraiser who’s not only motivated by results, but by the chance to help change the story for children with cancer.

Who are we looking for?

We’re looking for a creative and strategic fundraiser who is passionate about delivering impactful campaigns and building meaningful supporter relationships. 

The ideal candidate will have: 

• Demonstrable experience in managing individual giving campaigns, legacy fundraising, and / or in-memory fundraising. 

• Proven experience developing compelling propositions that drive results and generate income/supporter acquisition.

• Strong planning and organisation skills, with the ability to handle multiple activities simultaneously. 

• Proven record of being results-driven and achieving agreed fundraising targets ad outcomes. 

• Excellent verbal and written communication as well as relationship-building skills with an ability to inspire and engage supporters.

See our Recruitment Pack for the full role description and specification and for more information about the charity.

Location: Home-based within England with regular travel to London and elsewhere in the UK as required 

Interviews: 19 May 2025 (London Office)

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation

Department: Insight, Policy, and Communications

Reports to: Outreach Programme Manager

Location: Home-based, with regular travel across England, Scotland, and Wales

Contract: Full-time, Permanent

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role involves regular travel and overnight stays to support outreach events and partner organisations, primarily in the South, South West and South East of England, but some travel to other areas of the UK may be required.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of an exciting new nationwide outreach initiative, this role will support the Outreach Programme Manager in delivering a large-scale community-based programme aimed at helping those in or at risk of fuel poverty.

This is an excellent opportunity for a highly organised and motivated individual who thrives in community engagement and has strong experience in event coordination, stakeholder engagement, and programme administration.

Key Responsibilities

Programme Support & Delivery

• Assist in the planning, coordination, and execution of a nationwide outreach programme, including a rolling year-long calendar of community-based money and energy advice events.
• Provide logistical and administrative support for outreach events, ensuring smooth operations and a positive experience for attendees.
• Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.
• Support the distribution of Energy Wellbeing Packs (e.g., heated blankets, thermos flasks) at events for vulnerable individuals.
• Regularly attend events to provide on-the-ground support, capturing feedback and ensuring objectives are met.

Stakeholder & Community Engagement

• Act as a key point of contact for funded organisations and outreach partners, ensuring they have the resources and information needed to deliver effective support.
• Help coordinate volunteer participation from British Gas and other partners, ensuring a seamless experience for all involved.
• Build relationships with community leaders and partner organisations, strengthening outreach efforts.

Monitoring & Reporting

• Assist in data collection and impact tracking to measure outreach programme success.
• Support the preparation of reports and presentations for senior leaders, using insights to refine future outreach strategies.
• Help maintain accurate records of outreach activities, tracking event attendance and engagement metrics.

Communications & Marketing Support

• Support the development of marketing materials and communications to promote outreach events and initiatives.
• Ensure that outreach events are effectively publicised within local communities through digital and print channels.

Person Specification

Essential Skills & Experience:

• Experience in event coordination, community outreach, or programme administration.
• Strong organisational and time management skills, with the ability to coordinate multiple activities simultaneously.
• Excellent verbal and written communication skills, with the ability to engage diverse audiences.
• Confident in building relationships with stakeholders, including charities, community groups, and corporate partners.
• Strong problem-solving skills, with the ability to adapt and remain flexible in a fast-paced environment.
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) and data management tools.
• Self-motivated and proactive, able to work independently while supporting a small team.
• Willingness to travel extensively and occasionally work outside standard office hours to support events.
• Willingness to undertake a National Energy Action qualification within your probationary period, funded by the trust.

Desirable:

• Experience working in the energy, charity, or community outreach sectors.
• Knowledge of grant funding processes and working with funded organisations.

This role is a fantastic opportunity to be at the heart of a nationwide initiative tackling fuel poverty, helping deliver meaningful change in communities across the UK. If you are passionate about making a difference and have the skills to support a high-impact outreach programme, we encourage you to apply.

Please note we are not able to offer sponsorship. 

* We are not accepting requests to work with third party recruiters for this or any other vacancy. *

Everyone deserves a decent place to live. Join Habitat for Humanity Great Britain as our new Finance Manager and support people to find a safe, affordable home.

Are you an experienced and effective finance professional looking to make a difference in the charity sector? Habitat for Humanity is seeking a Finance Manager to take day-to-day responsibility for our financial systems and procedures, and so promote the long-term sustainability of our organisation.

Reporting to the Director of Finance and working closely with the Senior Leadership Team and colleagues across the organisation, you will be a key person ensuring that our financial data is complete and accurate, overseeing reporting to our programme funders and our international network, and ensuring best practice in all aspects of financial management. You’ll supervise the Database and Income Processing Officer and the Finance Assistant (position currently vacant). 

 Job Title: Finance Manager

 Department: Finance, Operations & Compliance

 Reports to: Finance Director

Budget responsibility: Yes

 Line management: 2 direct reports

Location: Home-based with regular travel to internal meetings and team events, and occasional  travel to our registered office in Slough

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity network fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

Habitat GB has recently completed a strategic review, resulting in a new National Strategy and an organisational restructure, to ensure the charity is able to deliver the Strategy with impact, efficiently and effectively. This has included the integration of a subsidiary entity (GB Homes) into Habitat GB.  As a result, the Finance, Operations & Compliance team has been expanded to ensure the right capacity and capability for these crucial functions. 

Habitat’s turnover for the financial year ended 30 June 2023 was £3.0m with net assets of £2.5m: for the year ended 30 June 2024, it was £3.5m with assets of £2.1m.

Job Purpose

As our Finance Manager, reporting to the Director of Finance and working closely with the Senior Leadership Team and colleagues across the organisation, you will be a key person ensuring that our financial data is complete and accurate, overseeing reporting to our programme funders and our international network, and ensuring best practice in all aspects of financial management. You’ll supervise the Database and Income Processing Officer and the Finance Assistant (position currently vacant).

Key responsibilities

Ensure the integrity of financial data and controls, including budgeting, forecasting, Treasury and cash flow management

· Prepare data ready for monthly accounts, reports, and financial statements. This will include the normal monthly journals, reconciliations, and checks

· Support financial planning, risk management, and decision-making

· Liaise as necessary with colleagues in Habitat for Humanity’s international network for reporting and efficient transmission of funds to overseas affiliates

· Manage payroll, tax returns, and financial reporting for funders

· Provide leadership to finance team members and develop financial policies

Accountabilities and Responsibilities

 Purchasing / Expenditure

· Administering commitment and invoice approvals in line with our Delegation of Authority

· Coordinating and verifying expense coding by non-finance staff

· Administering transfers to international partners according to policy

· Other ad hoc payments, including foreign currency transactions

· Reconciling supplier accounts each month

· Ensuring VAT records are accurate and returns made on time

· Maintaining auditable financial records

Income / Donations

· Manage income processing team

· Working with fund-raising teams to ensure all income is appropriately coded and documented

· Importing grants and donations from the CRM system (Raiser’s Edge) to the accounting system and reconciling to bank

· Regular reconciliations between the accounting and CRM systems

· Coding, processing and reconciling other income

· Assisting with Gift Aid claims

Bank

· Administering weekly payment runs and coordinating on-time authorisations

· Processing international transfers

· Currency and treasury management

· Bank account reconciliations

General queries

· Dealing politely and efficiently with questions from inside and outside the organisation

· Dealing assertively and effectively with cases of any deviations from policies and procedures

Record keeping

· Complete and accurate record keeping bearing in mind detailed level of audit compliance

· Logical filing of evidence of transactions, primarily electronic.

Month- and Quarter-End processes

· Preparing nominal journals, such as accruals/prepayments, payroll allocations, depreciation

· Monthly reconciliations of balance sheet accounts.

Other duties

 · Checking Employee Expenses Claims (processed by the Office Manager) and final processing

· Assisting Director of Finance and other relevant staff with finance-related questions

· Assisting with the annual audit and preparation of financial statements

· Additional finance admin duties as required

· Run donor budget reports for the Europe region office and internal stakeholders

What we’re looking for

 · A qualified or part-qualified finance professional with at least 3 years’ experience in charity finance, including fund accounting

· Skills in financial control, compliance, management, and reporting

· Knowledge of accounting software (Sage50 and Sun ideally) and downstream spreadsheet and similar tools; a willingness to learn new ways of handling data

· Good summarising and communication skills with the ability to influence colleagues and senior leaders

· A pragmatic, efficient character with a dedication to accuracy and reliability

· A questioning mindset, finding opportunities to improve every day

The role and responsibilities will be carried out in a way that reflects

 · Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding Policy

· A commitment to Habitat GB’s vision, mission, values, and approach

· A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures

We offer a flexible and supportive working environment with options for hybrid working and training and other arrangements to help you thrive in your role.

 -----------------------------------------------------------------------------------------------------------------------

If this sounds like it could be a good match for you, please take a look at the Candidate Pack.

 Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Start your Habitat journey here…

Applications comprising a CV and cover letter explaining how your skills and experience match the job requirements should be sent by email (referencing the job title in the subject line) to:  (See candidate pack for email) 

Tell us about the skills and experience you would bring to the role and your motivation for applying.

The deadline for applications is 11th  May 2025 (at 11:59 pm).

Habitat for Humanity requires all employees to take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

 At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.

The Research and Community Engagement Manager will have significant knowledge and experience of health and social care services and community engagement including managing key research projects and working with people who use services.  We are excited to be managing the Healthwatch North Northamptonshire Service and appointing new staff for the service. Our aims and mission are to give voice to the public and engaging communities especially those who are least heard and the most vulnerable. You will also be committed to working collaboratively with communities, VCSE and statutory sector services.

You will be able to lead all the key functions including:

• Carry out priority areas of research, using a range of methods and sources of data, on health and social care. 

• Produce high quality analysis, reports and presentations for a range of audiences. 

• Facilitate co-production activity, working with experts by experience, service users, carers, and peer researchers.

• Work with Healthwatch NN staff and volunteers

We are looking for someone who is committed to social justice and equalities and able to translate this into practice. We need a confident research specialist who is credible and can lead an effective work research and community engagement programme relevant to meeting the needs of local communities and informing change to policy and practice of health and social care services.

Job Purpose:

A core element of Healthwatch NN’s work is the management of research, collection, analysis, and subsequent reporting on information and data relating to people's experiences of publicly funded health and social care services. The Research and Community Engagement Manager is responsible for overseeing this crucial function, ensuring its effective delivery.

In addition to managing research activities, the Research and Community Engagement Manager takes the lead in developing and executing the CRM system. Furthermore, they spearhead the creation of impact measures for the organisation, ensuring that our efforts are aligned with our mission to improve health and social care services in North Northamptonshire.

Our aim is to raise awareness amongst commissioners, providers and other agencies about the importance of engaging with communities, and the expertise and value that individuals can bring to discussion and decision making on local and national issues.

We hope to carry out activities across a number of different programme areas to enable us to fulfil our statutory functions and the Research and Community Engagement Manager will be responsible for:

· By capturing community views through people’s experiences and by understanding and reporting on these experiences to health and social care services.

· By actively promoting community involvement in the commissioning, provision and scrutiny of health and social services, giving people and communities a stronger voice to influence and challenge how health and social care services are provided within their locality.

· By undertaking community-led research in priority areas to examine the impact of health and social care services, its pathways and make any recommendations for change.

· Healthwatch can monitor and review how local services are planned and run (except for social care facilities for children and young people) and have the statutory power to ‘Enter and View’ premises delivering health and social care services. This enables authorised representatives of Healthwatch to observe the nature and quality of services, report on their findings and make recommendations so that local authorities and health services can exercise their duty to respond. 

· By providing Information & Signposting Service to help people understand the services available in their local area and to make informed choices about different health and social care services.

KEY TASKS:

To work closely with the Healthwatch Service Manager, Healthwatch NN Advisory Group and the Support Northamptonshire’s CEO to:

Main duties and responsibilities

· Organise, design and carry out participatory qualitative fieldwork. 

· Designing peer-research models of social research investigation.

· Conducting qualitative analysis of data conducted through interviews, focus groups, workshops or other methods, with a focus on lesser heard voices.

· Carrying out quantitative data analysis using Excel.

· Utilising a wide variety of research approaches, particularly participatory approaches, which inform, involve and bring together individuals, groups, service providers and decision makers.

Research and analysis

· Carry out priority areas of research, using a range of methods and sources of data, on health and social care. 

· Produce high quality qualitative analysis, reports and presentations for a range of audiences. 

· Facilitate co-production activity, working with experts by experience, service users, carers, and peer researchers.

· Work with Healthwatch NN staff and volunteers and provide regular progress feedback.

· Analyse quantitative information gathered through research and engagement collected by Healthwatch NN to draw out trends in relation to health and social care service provision. 

· Translate research findings into practical learning for developing and improving health and social care services.

· Take responsibility for data and project management and administration as it relates to our social research activity. 

· Collaborate with stakeholders and colleagues to develop the annual research programme.

· Lead and oversee the delivery of the annual research programme, ensuring alignment with organisational objectives.

· Utilise creative and appropriate methodologies to design and manage research projects, employing both quantitative and qualitative methods.

· Apply various research techniques, including document analysis, surveys, focus groups, interviews, and case studies, to gather relevant information.

· Produce research-based briefings and provide support to stakeholders in understanding key points.

· Analyse and evaluate research findings, interpreting data to identify key issues and develop actionable recommendations.

· Present research data in formats suitable for different audiences, including reports and infographics.

· Collaborate with CEO and team to gain insight into themes identified through community-based activities.

· Support in developing engagement activities based on service user feedback and intelligence.

· Identify simple interventions that Healthwatch NN can implement to impact service improvement.

· Develop an impact reporting system to measure and communicate Healthwatch NNl's impact effectively.

· Liaise with admin regarding information requests, research promotion, and evidence collection from web and social media.

· Analyse the Healthwatch NN database to produce representation reports for commissioners, providers, stakeholders, and the Executive Board, informing them of current trends.

· Provide regular performance reports for the Advisory group.

· Produce reports from the Healthwatch NN database for multidisciplinary boards such as the Health and Wellbeing Board, Joint Strategic Needs Assessment, Overview and Scrutiny Committee etc.

Team working

· Train and support people to take on peer research roles, putting control and ownership of the research process with people interested in and affected by health and social care services. 

· Support those actively involved in Healthwatch NN to develop a shared understanding of the implications of gaps in involvement of people from different communities.

In consultation with the Healthwatch NN Service Manager and Support Northamptonshire CEO:

· Represent Healthwatch NN at strategic meetings, conferences and public engagement events as required, acting as a spokesperson for Healthwatch NN at such events.

· Deliver presentations to the public, stakeholders and partner organisations. 

· Engage with the Healthwatch network, and health and social care system partners across Northamptonshire and neighbouring area as appropriate. 

Community Engagement and Fundraising Officer
Location: Runnymede & Woking (Hybrid working possible)
Salary: £28,000–£30,000 FTE
Hours: Part-time: 16–18 hours per week (can be term-time only if preferred)
Contract: 12 months, with extension subject to funding

Home-Start is a voluntary organisation offering practical and emotional help and support to vulnerable families. We support families in their own homes and in groups through a team of trained volunteers and professional staff.

Are you a people-person with a passion for community fundraising and volunteer engagement? Do you want to make a real difference to local families?

Home-Start Runnymede & Woking is looking for a proactive and creative Community Engagement and Fundraising Officer to lead on income generation and grow our amazing network of volunteers.

In this varied and rewarding role, you’ll:

• Plan and deliver community fundraising events and campaigns

• Develop partnerships with local businesses and supporters

• Recruit, train and retain volunteers who support families in need

• Promote our work across social media, print, and local networks

We’re seeking someone with demonstrable experience of community fundraising, strong relationship-building skills, and a collaborative approach. You’ll be confident working independently, managing multiple priorities, and using digital tools to promote our work.

This is a flexible, part-time role with opportunities for occasional home working and a supportive team culture.

If you're passionate about strengthening families and building community, we’d love to hear from you!

Application deadline: 20th May 2025, at 9am

TO APPLY:

Please click the 'How to Apply' button for further details.

Home-Start is committed to equality of opportunity and diversity. Home-Start Runnymede & Woking  is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

No agencies please.

Department: Insight, Policy, and Communications

Reports to: Outreach Programme Manager

Location: Home-based, with regular travel across England, Scotland, and Wales

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role involves regular travel and overnight stays to support outreach events and partner organisations, primarily in Scotland, the North of England, and Wales, but some travel to other areas of the UK may be required.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of an exciting new nationwide outreach initiative, this role will support the Outreach Programme Manager in delivering a large-scale community-based programme aimed at helping those in or at risk of fuel poverty.

This is an excellent opportunity for a highly organised and motivated individual who thrives in community engagement and has strong experience in event coordination, stakeholder engagement, and programme administration.

Key Responsibilities

Programme Support & Delivery

• Assist in the planning, coordination, and execution of a nationwide outreach programme, including a rolling year-long calendar of community-based money and energy advice events.
• Provide logistical and administrative support for outreach events, ensuring smooth operations and a positive experience for attendees.
• Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.
• Support the distribution of Energy Wellbeing Packs (e.g., heated blankets, thermos flasks) at events for vulnerable individuals.
• Regularly attend events to provide on-the-ground support, capturing feedback and ensuring objectives are met.

Stakeholder & Community Engagement

• Act as a key point of contact for funded organisations and outreach partners, ensuring they have the resources and information needed to deliver effective support.
• Help coordinate volunteer participation from British Gas and other partners, ensuring a seamless experience for all involved.
• Build relationships with community leaders and partner organisations, strengthening outreach efforts.

Monitoring & Reporting

• Assist in data collection and impact tracking to measure outreach programme success.
• Support the preparation of reports and presentations for senior leaders, using insights to refine future outreach strategies.
• Help maintain accurate records of outreach activities, tracking event attendance and engagement metrics.

Communications & Marketing Support

• Support the development of marketing materials and communications to promote outreach events and initiatives.
• Ensure that outreach events are effectively publicised within local communities through digital and print channels.

Person Specification

Essential Skills & Experience:

• Experience in event coordination, community outreach, or programme administration.
• Strong organisational and time management skills, with the ability to coordinate multiple activities simultaneously.
• Excellent verbal and written communication skills, with the ability to engage diverse audiences.
• Confident in building relationships with stakeholders, including charities, community groups, and corporate partners.
• Strong problem-solving skills, with the ability to adapt and remain flexible in a fast-paced environment.
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) and data management tools.
• Self-motivated and proactive, able to work independently while supporting a small team.
• Willingness to travel extensively and occasionally work outside standard office hours to support events.
• Willingness to undertake a National Energy Action qualification within your probationary period, funded by the trust.

Desirable:

• Experience working in the energy, charity, or community outreach sectors.
• Knowledge of grant funding processes and working with funded organisations.

This role is a fantastic opportunity to be at the heart of a nationwide initiative tackling fuel poverty, helping deliver meaningful change in communities across the UK. If you are passionate about making a difference and have the skills to support a high-impact outreach programme, we encourage you to apply.

Please note that we are not able to offer sponsorship. 

* We are not accepting requests to work with third party recruiters for this or any other vacancy. *

Community Link Worker

Location: Ealing

Salary: £26,560 inclusive per annum

West London Crisis Recovery House is Registered Care Home, working in a recovery model. The services are staffed 24/7 and offer support to the residents aged 18 and upwards.

The Role

• To promote independence by supporting service users to move on positively.
• Develop networks across West London to build strong move-on pathways from the WLCH.
• Ensure discharge KPI timescales are adhered to within the WLCH.

Key Accountabilities:

• Collaborate with Team Managers to develop strong community links, ensuring effective housing support for all residents.
• Directly run, manage or supervise groups or activities as appropriate.
• Effectively manage a service user caseload by prioritising workload.
• Organise and provide purposeful one to one service user action planning sessions and reviews.
• Directly run, manage, or supervise activities and groups designed to support residents in the discharge process and their integration into previous or new living arrangements.
• Adhere to the Community service referral procedure.
• Using their processes, provide a needs assessment, risk assessment and risk management plan for each individual service user.
• Where appropriate refer service users to other support services e.g. housing, counselling, CAB etc. 
• To increase service users’ independence and self-esteem, promote and encourage access to services that develop personal wellbeing, health, and life skills training
• Ensure confidentiality is maintained as detailed in their Confidentiality Policy.
• Participate in key aspects of the Service as requested by the Team Manager.

General Accountabilities

Administration:

• Maintain appropriate paperwork as required by the organisation and by the Commissioners who fund the day services.
• Provide copies of individual support plans and reviews of same to referrers.
• Accurately contribute to service monitoring systems.
• Maintain accurate service user’s records.
• Observe any written policies, procedures and guidelines for good practice issued by the organisation.
• Provide regular reports as required to the Team Leader.
• Ensure the petty cash procedures are used when money is spent locally on groups/ activities and other resources.
• Ensure compliance with Health and Safety legislation and their Health and Safety policies and procedures

Liaison:

• Liaise with appropriate statutory and voluntary agencies and provide information as necessary.
• Build and maintain positive and productive relationships with local community groups, resource providers, and partnership organisations.
• Present the Community Link Worker and the Day Service in a professional and positive way to external organisations.
• Attend local meetings and conferences of relevance to the service.

Supervision and Training:

• Accept regular support and monthly supervision from line management.
• Attend training courses and events as required.
• Attend and contribute to staff team meetings.
• Assist as requested in the selection of volunteers.
• Provide personal supervision to volunteers/ or less experienced workers as assigned.
• Assist as requested in the induction of new staff according to their Induction Policy

Equal Opportunities:

• Comply with and implement the organisations Equal Opportunity Policy at all times.
• Show a commitment to providing/working with diversity in the service

Health and Safety:

• Comply with their Health & Safety policies and procedures.
• Take personal responsibility for own health and safety and report incidents and potential hazards as necessary.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

About The Role
You will be working in a collaborative, fast-paced and creative environment and will play a key role within our Engagement Team to strengthen Youth Music’s relationships with individual givers. This role will focus on engaging individuals to support our mission, managing relationships with community supporters, and delivering strategies to enhance community fundraising and individual giving.

About You

You are a motivated and relationship-driven individual who is passionate about music and making a difference. You will have a strong ability to engage, motivate and influence prospective and existing individual givers, a strategic mindset for fundraising and supporter engagement, and excellent stewardship skills. Your ability to build lasting relationships with our donors and community fundraisers will be key to your success in this role.

Key Responsibilities 

• Create and execute a strategic plan for growing community fundraising and individual giving, and monitor and evaluate the impact of this.
• Take ownership of Youth Music’s guestlist donation initiative, securing gigs to add an optional donation in aid of Youth Music.
• Support the Philanthropy Lead in cultivating major donor relationships and co-investment opportunities with charitable trusts and foundations. 
• Support the Ambassador & Supporter Engagement Manager and Philanthropy Lead with administration of onboarding Youth Music advocates and Change Makers.
• Lead on the administration and organisation of community fundraising events/activities. You will support challenge event participants with their fundraising by liaising with them before and after events, ensuring they feel prepared and have the Youth Music resources they require.
• Work with the Communications Team to make the most of the exciting communications opportunities that exist in the run-up to, during and after fundraising activities and events - including helping to collect, create and distribute photos, videos, news stories, interviews and social media posts.
• Lead on Gifts in Wills and Legacy Giving.
• Manage our fundraising reconciliation, carefully producing donation reports and logging donor information on Salesforce.

Other roles will include supporting the Engagement team with an array of day-to-day tasks such as:

• Provide supporter care; taking and responding to supporter enquiries via phone, email or post.
• Work on securing gifts, raffle prizes and other sponsorship to elevate community events and fundraisers.
• Manage the fundraising enquiries inbox and be the first point of contact for receiving donations and giving advice on how to fundraise for Youth Music.
• Contribute to Youth Music’s media channels to promote and support campaigns and events.
• Update Salesforce with accurate information about all donations and fundraising activities, and support others in its training and use. 
• Ensure that all fundraising processes are compliant with GDPR regulations and Fundraising Regulator practice.
• Keep up to date with trends in community fundraising, corporate fundraising and charity events.
• Attend evening events as required, including potential travel and overnight stays. 
• Be proactive in identifying opportunities for learning and professional development to ensure excellence and continuous improvement.
• Represent Youth Music at events.

General

• Carrying out all such additional duties as are reasonably commensurate with the role.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
• Commitment to equality, diversity and inclusion, with good awareness of accessibility and understanding of inclusive best practice.

Person Specification

Minimum Criteria

• Two years experience of working in a fundraising/similar role.
• Experience identifying and securing new supporters and managing existing donors.
• Experience monitoring, evaluating and reporting against strategic growth plans.

Other Essential Criteria

• Community fundraising events/activities administration experience. 
• Have experience in Gifts in Wills and Legacy Giving.
• Experience using Salesforce or other similar platforms. 
• You’ll be a great people person, able to engage with members of the public enthusiastically and empathetically. 
• You’ll have excellent research skills and careful attention to detail.
• You’ll have a good understanding of the Fundraising Regulator and the Code of Fundraising Practice. 
• You’ll be a team player.
• You’ll be methodical and well organised.

Desirable Criteria

• Experience in a youth or music-oriented organisation. 
• Understanding of the music education and/or music industries landscape.
• Passion for music and interest in its benefits for young people and society. 

Do you enjoy working with data and systems, and delivering excellent service?

We're looking for an Income Officer to support the fundraising team at the Motor Neurone Disease (MND) Association by processing income accurately, maintaining data integrity, and providing excellent supporter care. This role is key to ensuring we can continue to deliver and grow our work.

Key Responsibilities:

As Income Officer, you'll play an important part in ensuring all income is accurately processed and allocated, while maintaining high standards of supporter care.

• Process income from various channels using the Raiser's Edge database, ensuring accuracy and consistency
• Allocate restricted income in line with supporter requests
• Build and maintain positive relationships with supporters to understand their giving intentions
• Respond to telephone, email and written queries, including complex cases, with professionalism and care
• Oversee regular giving from over 7,000 supporters via Direct Debit, Standing Order and Payroll Giving
• Manage data across multiple systems including Access databases, ensuring data integrity and accuracy
• Conduct Gift Aid audit checks before HMRC submission, supporting income generation of approx. £1 million annually
• Ensure compliance with Data Protection, HMRC and audit requirements when handling sensitive supporter data
• Contribute to process improvements by identifying and helping implement innovative solutions
• Collaborate with teams across the organisation to support shared goals and effective ways of working

About You:

You'll be an organised and detail-focused Income Officer with strong technical and communication skills.

• Confident using databases and experienced in accurate data processing
• Familiar with financial processes and procedures
• Comfortable working with donation platforms and processing systems
• Skilled in problem solving with a practical and thoughtful approach
• Advanced user of Microsoft Office, especially Excel, Word and Outlook
• Clear and professional communicator, both written and verbal
• Able to prioritise your workload, manage multiple tasks and meet deadlines
• Enjoy working collaboratively with others, bringing a positive and flexible mindset

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: Hybrid Working & Flexibility: This role offers hybrid working with a 2-3 days minimum office attendance per week.

(5 days per week office-based training is required for the first 8 weeks. Flexibility to attend the office more regularly on occasion may be also be required to meet business needs.)

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Technical ability to use databases & proven ability to process and check data accurately and consistently
• Experience of commercial financial processes and procedures
• Understanding or transferable experience in working with processing systems and donation platforms

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If this Income Officer opportunity sounds right for you, we'd love to hear from you. Help us make a difference-one transaction at a time.

Responsible to: Service Director

Responsible for: Service Delivery team managers and administrator in Loughborough

Hours: 37.5 hours per week

Contract: Permanent

Location: Baca office, Loughborough, England with regular travel to locations where Baca’s services are delivered.

Salary:£36,900 - £41,000 per annum for full time hours

About Us:

Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders. We are looking for a passionate and dedicated Service Manager to lead our young people services in Loughborough.

Overall Purpose: As a Service Manager, you will be an active leader in our vision and mission, ensuring our values are practiced in words and deeds. You will provide leadership for the young people services, ensuring they align with Baca’s vision, mission, and values.

Key Responsibilities:

Service Delivery:

• Lead and coordinate young people services in Loughborough.
• Ensure effective partnerships with social services and key external partners.
• Oversee and develop the service delivery team.
• Act as deputy Designated Safeguarding Officer, ensuring all aspects of safeguarding.
• Manage the service delivery team budget and grant-funded projects.
• Ensure high-quality service delivery in line with our Theory of Change.
• Oversee systems involved in service delivery, working closely with the Operations Manager.
• Manage and mitigate risks in service delivery.
• Ensure compliance with internal and external regulatory expectations.
• Participate in on-call duty as part of the team rota.

Service Development:

• Foster a learning culture, learning from young people and stakeholders.
• Develop young people services in collaboration with the Service Director.

General:

• Support the organisation’s activities and maintain data confidentiality.
• Embrace and reflect Baca’s Vision and Values in your work.
• Treat all staff and young people fairly, adhering to Baca’s Equality and Diversity policy.
• Follow safeguarding procedures and adhere to all Baca’s policies and procedures.
• Work flexible hours as needed.

Person Specification:

Character/Attributes:

• Highly organised, able to work under pressure and prioritise tasks.
• Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous.
• Aligned with Baca’s values and strategic goals.
• Flexible and able to respond to change at short notice.
• Able to lead with hope, patience, calmness, and tenacity in challenging circumstances.
• Critical and creative thinker, able to innovate solutions and make challenging decisions.
• Resilient, able to work under pressure and meet deadlines.

Experience:

• Proven experience at Senior Manager level in a comparable organisation.
• Experience in delivering young people services and working constructively as part of a team.
• Experience in analysing service delivery challenges and presenting solutions.
• Experience in developing and leading high-performance teams.
• Experience in managing projects with multiple stakeholders, including user engagement and budgets.
• Experience in the charitable sector (desirable).

Knowledge/Qualifications:

• Relevant qualification from a UK recognised professional body (desirable).
• Strong Microsoft Office skills.
• Knowledge of issues faced by unaccompanied asylum-seeking young people.
• Genuine concern for those the charity serves.
• Knowledge of team motivation and support.

Skills:

• Excellent communication and presentation skills.
• Strong organisational, project, and time management skills.
• Strong leadership skills, able to motivate and make difficult decisions.
• Ability to translate vision into financial plans.
• Ability to manage multiple tasks and prioritise workload.
• Initiative and problem-solving skills.
• Ability to make decisions with incomplete information.

Other:

• Ability to drive/travel to all service locations.
• Enhanced DBS check required.

How to Apply:

If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!

Our day centre service is currently open three days per-week offering respite, food and somewhere safe to be for anyone facing street homelessness. It provides advocacy and casework services to those who are vulnerably housed or homeless, supporting them to address their individual crisis and the underlying causes. We also provide a small year round night shelter provision. 

APAP works in close partnership with a number of key agencies locally including drug and alcohol teams, street outreach services, local authority housing teams and the wider VCS. We are a gateway service in the community through which our clients can access a range of support. 

The Community Fundraising and Partnerships Coordinator will be responsible for developing and nurturing relationships within the local community to support APAP’s fundraising efforts, including schools, local businesses, faith and community groups. A key feature of this role will be developing increased year-round community engagement and fundraising, leading into the planning and delivery of at least one annual fundraising campaign. The successful candidate will have the opportunity to engage directly with stakeholders to build strong partnerships, whilst contributing strategically to the growth of the charity's fundraising efforts. 

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Operations Director will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.