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Practical Action, Multiple Locations (Hybrid)
£46,101 per year
Experienced relationship fundraiser required, with knowledge about philanthropy sector developments, trends, organisations and networks.
Posted 5 days ago
SUDC UK - Registered Charity 1175413, Remote
£43,000 - £47,000 FTE per year
Posted 4 days ago Apply Now
Closing in 3 days
Multiple System Atrophy Trust, London (Hybrid)
Circa £27,000 p.a. (pro-rated amount from full time equivalent salary of £45,000)
Posted 3 weeks ago Apply Now
Project Trust, Remote
26,000
Seeking a motivated self-starter with excellent communication skills and a passion for youth development to join our team at Project Trust
Posted 1 week ago Apply Now
Belgrade Theatre, Coventry (On-site)
£43,000 - £52,500 per year
Posted 2 days ago
The Haberdashers' Company, London (Hybrid)
Circa £65,000 per year
Posted 4 days ago
Closing tomorrow
War Child, London (Hybrid)
£50,000
A newly created role to lead a warm major donor portfolio, with strategic ownership of War Child’s renowned high-value philanthropy events
Posted 1 week ago Apply Now
Closing in 3 days
London Youth, Hoxton (On-site)
£35,252 per year
You will help ensure London Youth is a credible, influential voice on issues affecting young people and the organisations that support them.
Posted 4 days ago
International Rescue Committee UK, EC2V, London (Hybrid)
GBP 42000 – GBP 47,250 per annum
Posted 1 week ago
Page 9 of 17
London, Greater London (Hybrid)
£63,000
Full-time
Contract (14 months)
Job description

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. 

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have. 

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. This is an incredible opportunity for a supporter experience expert to develop and oversee our approach to supporter experience, supporter care, and fundraising compliance and risk. 

The Head of Supporter Experience will lead the early-stage delivery of our supporter experience strategy, ensuring every interaction with the charity is meaningful, consistent and inspiring. This role will oversee supporter care, fundraising compliance, Gift Aid management and directorate risk management, embedding a culture of excellence and supporter-centricity across the organisation. 

We’re at the very early stages of embedding a culture of supporter experience and in a period of change – transitioning to a new CRM (Dynamics) and implementing Customer Insights Journeys. We have a major opportunity to improve how we do things as a result of this investment in technology, and this role has a real chance to make their mark on setting the foundations for how we deliver supporter experience. 

As a member of the Fundraising and Marketing Management Team, you'll champion the supporter perspective, ensuring that our processes, systems and communications deliver exceptional experiences that deepen loyalty, retention and lifetime value. 

You’ll be a strategic and passionate leader who can see the big picture and inspire others to deliver it. You’ll combine a clear vision for exceptional supporter experience with determination and process thinking to make it a reality, ensuring every interaction strengthens our supporters’ connection to the charity. With a collaborative and innovative mindset, you’ll champion insight-led approaches, embedding a culture where supporters are at the heart of everything we do. This is a role for someone who thrives on driving change, influencing at all levels and delivering measurable impact - helping us achieve our mission to bring hope to every one of our patients. 

Organisation
London's Air Ambulance Charity View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 05 February 2026
Closing date: 22 February 2026 at 23:30
Tags: Customer Service, Compliance / Quality, Customer support, Health / Medical, Direct / Supporters

The client requests no contact from agencies or media sales.