Fundraising development officer jobs
JUSTICE is looking to recruit an Interim Head of Governance and Operations to join our friendly, values-led team. This is a fixed term post for 12 months (maternity cover) and provides an exciting opportunity for someone who has experience of governance and operational management.
We are looking for an individual who has an interest in the purpose of the charity (to improve the UK justice system so that it is fair and within everyone’s reach), as well as a keen interest in taking responsibility for a diverse and wide range of tasks from providing and overseeing the secretariat functions related to our governance and risk as well as leading in important cross-cutting areas such as audit, budget management and providing HR support. This role will really suit someone who enjoys working with people, is comfortable with a degree of autonomy and who thrives in a role where no two days are the same.
This role plays a central role in the workings of the organisation including with our Policy Team, our Comms Team and our Development Team. They also join Senior Management Team meetings and all Board and Committee meetings. The role currently line manages one direct report but this may be increased to two and reports into and works closely with the Chief Executive. This role also leads on the relationships with our accountants (who deliver our financial management and accounting functions) and other external contractors.
JUSTICE is a law reform and human rights organisation, working to improve processes and policies to support everyone, particularly marginalised groups, be able to seek justice or a remedy when their rights have been breached or the law has been broken. We also seek to improve the justice system as a whole, ensuring that laws are clear and consistent and that the government and other key decisionmakers are held to account.
We are a founding member of The Justice Hub, which is situated next to St Paul’s Cathedral. in London. We also have staff based in other locations including in Manchester, Sheffield and Edinburgh. As a UK wide organisation, we are keen to support team members from all over the UK and this is a role that can be fulfilled in a hybrid way. Our London base has a number of hot desks dedicated to JUSTICE and access to meeting rooms and other spaces and we work alongside other like-minded charities in the justice sector as part of the Hub.
All team members are expected to join the ‘in-person’ days in the office (roughly 5 days a year) but otherwise we encourage and support flexible working. In addition, this role requires a minimum of 5 days per month working in our London offices. Alongside flexible working conditions, every member of staff is entitled to 27 days annual leave plus an additional two days of leave to look after your wellbeing and to celebrate your birthday. We also close the office between 25 December and 1 January (inclusive), which is addition to the annual leave mentioned above. We review salaries according to inflationary changes on an annual basis, contribute 8% to your pension for the first 2yrs, rising to a 10.5% contribution thereafter and offer generous parental and dependency-related leave. As part of looking after your wellbeing, we also provide access to an Employee Assistance Programme.
The candidate pack including the Job Description for the role and details of how to apply can be found on our website.
The deadline for applications is midday on Monday 18 August 2025.
Sifting will be completed by Friday 22 August 2025.
Interviews will be held on Wednesday 10 September and Thursday 11 September. Candidates may be required to complete a test as part of the interview process.
JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds and welcome everyone who shares our values and purpose regardless of age, gender, race, region, socio-economic background, education, sexuality, identity, disability and neurodiversity.
Due to the high number of applications we receive we are unable to provide individual feedback to applicants who are not interviewed.
Please note that we will not respond to any enquiries from recruitment agencies.
The client requests no contact from agencies or media sales.
We don't believe survivors of modern slavery should ever have to sleep on the streets. We're looking for a team player with great communication skills and a 'can do' attitude to join our small, supportive team in making sure survivors have a safe place to live.
You'll combine your passion, organisation and collaboration skills to recruit, train and support hosts, process referrals and make guest placements.
Hope at Home operates a hosting scheme for survivors of modern slavery and human trafficking in the UK. We train and support volunteer hosts to welcome a survivor facing homelessness into their homes for an agreed time period.
KEY RESPONSIBILITIES
- Recruiting new volunteer hosts using networking and marketing skills including cold calling, following up warm leads and presenting at in person events.
- Supporting hosts with training, host support groups and staying in touch.
- Processing referrals and facilitating guest placements
- Building relationships with partner agencies
For a full job description and person specification, please see the attached document.
EMPLOYEE BENEFITS
Holiday Entitlement
33 days FTE including bank holidays (19 days actual including bank holidays).
Training & development
We have a strong value for the personal growth and development of our staff, as such we actively encourage and enable our employees to undertake various forms of training and development to enhance their personal skills and abilities and to grow as individuals.
Other benefits
Monthly external supervisions, flexible working arrangements, staff wellbeing package, employee pension scheme, travel costs (including mileage) covered by Hope at Home, supportive team and plenty of cake.
Providing safe homes for survivors of modern slavery by offering a range of innovative accommodation options in collaboration with other organisations
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Friends of Moorfields
The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.
The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and manage a team of volunteers.
The Position
We have an exciting opportunity for a self-starting individual looking to develop a career across the breadth of communications, media and PR in the digital age. Based at Moorfields Eye Hospital, the post holder will be inspired by the difference Friends staff and volunteers make to patients and staff at Moorfields. They will be passionate about seeking the most engaging ways to communicate across digital and social media platforms. They will work closely with the health hub, shop and volunteer team and will be committed to raising the profile and awareness of Friends of Moorfields.
The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.
Key Accountabilities
- To promote Friends externally and manage our website content.
- To provide regular communication with our existing membership and supporters
- To contribute to, edit and produce our quarterly newsletter and information leaflets.
- o collaborate with partner organisations (Moorfields Eye Hospital NHS Foundation Trust, and Moorfields Eye Charity) to ensure joint messaging where appropriate.
- To work with Moorfields Eye Hospital Communication Team to raise awareness of sight loss and eye conditions.
- Other General Duties
Helping to ensure that everyone who comes to Moorfields, for whatever reason, has the best possible experience.
The client requests no contact from agencies or media sales.
The Head of Finance is a key member of Tara Theatre’s senior management team, overseeing the company’s financial processes and ensuring compliance with statutory requirements. They will report to Alys Beider, Tara’s new Executive Director and Joint Chief Executive and support with strategic long-term financial and business planning as well as annual and quarterly budgeting.
They are responsible for maintaining the company accounts, preparing quarterly management accounts, cashflow forecasts and financial reports and analysis for the executive team and the board of trustees.
Tara Theatre is a company limited by guarantee and a charity. It has two trading subsidiaries, Tara Productions and Tara Enterprises. We currently have an annual turnover of circa £1 million. We manage our finances and payroll in-house, currently using Xero.
As our Head of Finance, you may have a background in the arts and culture sector, however we are open to a range of skillsets gained from working in business or charity environments and encourage applications from individuals from a diverse range of backgrounds and lived experiences.
We are open to the potential for the role to be part-time working four days per week (salary on a pro rata basis).
We welcome applications from candidates who wish to work in a flexible working pattern (for example around caring responsibilities or access requirements relating to a disability).
The client requests no contact from agencies or media sales.
This role is pending to be advert approval
We work with partners to eliminate barriers to entrepreneurship for women, enabling global economic gender justice.





The client requests no contact from agencies or media sales.
We are looking for our new Campaigns Coordinator for Birmingham Friends of the Earth.
If you are passionate about environmental campaigning, and love supporting and working alongside committed voluntary activists, we’d like to hear from you. You do not need to have had a similar paid role in the past to apply for this role.
Birmingham Friends of the Earth (BFoE) is a non-profit organisation campaigning to create a more sustainable and fairer Birmingham. We empower others to take action, we hold decision-makers to account on climate change, waste, nature and clean air, and we make sure environmental justice is at the heart of everything we do, campaigning intersectionally and inclusively. As well as having an active volunteer-led campaigns group, we run The Warehouse, our lively environmental community centre in Digbeth and a key centre for the city’s activism. BFoE is linked to Friends of the Earth, the national organisation, but independent and able to campaign on issues that matter to us, in ways that resonate with us.
The purpose of the role, part of our small staff team of 5, is to lead our campaigns activity, working with and supporting our campaigns group.
We welcome applications from those for whom this would be their first paid campaigns role. Experience of voluntary activism and enthusiasm to develop your skills and grow into the role are more important than ticking all the boxes.
Interviews are still to be confirmed, as we are aiming for some flexibility to allow for summr holiday arrangements. There is space on the application form to give us any dates you are not available for interview within the period 18th August to 5th September.
We look forward to reading your application!
The client requests no contact from agencies or media sales.
Working with the pathfinder partnership, you will create, develop and deliver tailored support pathways to women across Greater Manchester who have experienced sexual violence and present with additional complex mental health needs.
The pathfinder partnership joins up services in the VCSE sector across Greater Manchester (including We Are Survivors, Greater Manchester Rape Crisis & MASH) and works closely with NHS services to provide survivors of sexual violence with increased access to mental and physical health support.
You will:
- Design and develop individually tailored care plans and pathways for clients in the service.
- Undertake individual risk and needs assessments for clients entering the pathway.
- Deliver 1:1 trauma-informed, survivor-centred therapeutic interventions.
- Work within a multi-agency partnership to liaise with other health and social care staff from a range of agencies.
- Accurately record clinical interventions and maintain a high standard of record keeping.
- Engage in monthly clinical supervision and regular line management as directed.
- Provide accurate client reports to pathway partnership that represent the clients’ wishes and needs.
- Participate in the development and implementation of continuous service and system improvement.
Closing date: 9am Friday 5th September 2025
Interviews to take place: Friday 12th September 2025
We are a feminist charity providing essential support for survivors of sexual abuse and rape in Greater Manchester.
The client requests no contact from agencies or media sales.
Be part of a movement to ensure no one faces pulmonary fibrosis alone.
Action for Pulmonary Fibrosis (APF) is the leading UK charity supporting people affected by pulmonary fibrosis – a serious, life-limiting lung condition. We’re growing fast, guided by an ambitious five-year strategy and a clear vision: a future where everyone with PF has access to the care, support and hope they deserve.
We’re now seeking a Director of Support and Services to join our Senior Leadership Team and lead all our beneficiary-facing activity. This pivotal role will shape and oversee the development and delivery of APF’s national services – including our information resources, support line, education programme, volunteer network, and engagement with over 80 local support groups. You’ll also establish a new Clinical Delivery and Health Partnerships function to improve integration with NHS care and champion equitable support across the UK.
You’ll bring strong leadership, deep experience in health or social care, and a clear commitment to quality, safeguarding, and lived experience. You’ll be an inclusive, values-driven leader who can build partnerships, lead strategic change, and deliver measurable impact.
If you’re passionate about helping people with serious illness live well for longer – and want to be part of a dynamic charity making change happen – we’d love to hear from you.
Closing date: 25 August 2025
First interviews (virtual): 5 September 2025
Second interviews (in person): 12 September 2025 (Peterborough)
To apply, please provide:
· Your CV (no more than three sides)
· a two-page summary of how you meet the job description (no more than two sides of A4, font size 11)
· Details of two referees: your last or current employer plus a personal referee who has known you for at least two years. Both will be contacted only after an informal offer has been made. Please include their phone and email as well as a brief description of how they know you.
· We would be grateful if you disclosed your current salary details, but this is at your discretion.
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
The client requests no contact from agencies or media sales.
About the role
This is a fixed-term opportunity for an experienced Charity Shop Manager to join our team at our Exeter-based charity.
This new role will combine providing support and/or absence cover to our existing shops, along with getting involved in other opportunities for growth and development across the retail team (e.g. volunteering). Working in the shops may involve working to support the shop manager, or stepping in for them at short notice (and quickly getting to grips with their shop, processes, staff, volunteers and customers). This will be balanced according to business needs.
The nature of this role means that you will need to be capable of both leading or being part of a team consisting of shop assistants and volunteers.
There will also be times when you will be working on your own or with our Head of Retail and Enterprise at our Exeter base. The most important thing is that you will be helping us to achieve and exceed business targets for sales, growth and profits.
You will be based either at one of our charity shops, or at our main base in Exeter (to be discussed at interview).
About you
We’re looking for someone with prior management experience in charity retail, and demonstrable knowledge of the sector and its challenges. You will be self-motivated, commercially aware with a creative eye for displays, and constantly seeking new business opportunities. You will be comfortable with both acting as shop manager, and supporting the existing shop team, depending on the situation.
You will have excellent interpersonal, communication and customer care skills and be a person who motivates their team and creates a safe and energetic working environment.
There is a need to travel to different shops in Exeter and East Devon (depending on business needs) so a driving licence and willingness to drive InFocus vehicles is important.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a diligent, highly organised and spiritually grounded individual to take up the newly created role of Media Content Administrator. Sitting within the Projects department, this role exists to serve the Outreach department by managing the collection, processing and organisation of media and narrative content from our global project partners.
You will be the primary custodian of our photo and story library, ensuring all content—photos, videos, audio files, written reports—is received, catalogued and stored appropriately, sensitively and in line with our internal policies. This work is vital in equipping our Outreach team with powerful, story-rich content that inspires awareness, prayer and generosity in support of our mission.
The role is well-suited to a practicing Christian with a heart for global mission, a deep respect for ethical storytelling, and a meticulous approach to organisation and digital asset management.
We aim to support Christian communities, churches and individuals around the world who face persecution and discrimination because of their Faith.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Treasures Foundation provides housing and support for women recovering from addiction, trauma, and involvement with the criminal justice system. We help women rebuild their lives through safe housing, access to essential services, and programmes focused on rehabilitation and long-term recovery. Our mission is to empower women to thrive in their communities and build a brighter future.
We are now seeking a Full Time and/or Part Time Keyworker to join our expanding Treasures team.
Key Responsibilities
The Keyworker will report directly to the Specialist Support Manager and will play a critical role in maintaining the effective running of Treasures Foundation’s supported housing. The core responsibilities include:
Beneficiary support
· Undertaqking key working activities including: referrals, risk assessments, support
planning
· Support beneficiaries communicating with them about their day or any difficulties that arise for them
·Take a holistic approach to support beneficiary needs, seeking and highlighting opportunities for change at the individual’s and project level
· Fostering a holistic approach to supporting beneficiaries needs, seeking and
highlighting opportunities for change at the individual’s and project/ organisational
level
· Jointly developing and delivering a group programme which meets the needs of the women
and aims of the project, such as effective communication and conflict resolution
· Developing individual key work plans alongside the beneficiary and offering them
appropriate support to implement them
· Supporting the beneficiaries to access voluntary work, extra-curricular activities and
educational courses
Reporting and Compliance
· Verbal and written handover to other staff
· Use on call if needed in an emergency
· Ensure our monitoring system Lamplight is up to date
· Complete online training
· Gather data for monitoring and evaluation
Person Specification
The ideal candidate will have a passion for working in the charity sector. They will be proactive, solution-oriented, and able to manage competing priorities in a sometimes challenging environment.
Essential Skills and Experience:
· Flexible attitude with the ability to understand and implement policies and procedures, keeping the beneficiary at the heart of the work
· Demonstrable experience of lone working in a similar environment
· Excellent organisational and time-management skills
· Strong communication skills, with the ability to present information clearly to other staff members
· IT literate
Desirable Skills and Experience:
· Evidence of trauma informed qualifications or experience
What We Offer
· The opportunity to make a meaningful impact in the lives of women recovering from addiction and trauma.
· A supportive and passionate team dedicated to creating lasting change.
· Opportunities for professional development through training and teaching.
· Therapy for staff
· Regular Supervision
Treasures Foundation was established to provide accommodation and outreach support for women who have a history of drug abuse and offending.


Join Addiction Family Support
Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.
The Role: Operations Manager
As Operations Manager at Addiction Family Support, you’ll play a key role in keeping the charity running smoothly day to day. You’ll support our small, dedicated team by coordinating systems, processes, and technology that enable us to deliver our services effectively and professionally.
You’ll work closely with staff and volunteers across our Helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who thrives on organisation, problem-solving, and supporting others to do their best work.
Your responsibilities will span CRM and digital tools, data reporting, onboarding, and operational improvements – all with the aim of helping us support more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.
This is a remote role with quarterly team meetings in London. You’ll need to be confident working independently, while also contributing actively to our collaborative team culture and wider organisational goals.
Responsibilities:
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Develop and maintain our CRM (Bitrix24), including client and volunteer pathways, automations, forms, SPA and task management.
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Train and support staff and volunteers to use key systems:
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Bitrix24 (CRM).
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VCC by Call Handling (Helpline telephone app).
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Three Rings (Helpline rota scheduling).
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Microsoft Teams/Zoom (video calls).
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Extract and report on data from key systems to support monitoring and evaluation.
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Support recruitment and onboarding of new staff and volunteers.
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Help develop and implement new policies and procedures to support quality and consistency.
Join Our Team of Change-Makers
Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.
Be Part of Something Special
Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.
Join an Award-Winning Journey
This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.
Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.
The client requests no contact from agencies or media sales.
Are you a highly organised, reliable, and calm administrator?
We are looking for a full time 35hrs per week, proactive Team Administrator to play a key role in keeping Lupus UK running smoothly by providing vital support across all teams and functions. If you are someone who can confidently manage multiple tasks and priorities, enjoys working in a collaborative environment, this role could be perfect for you.
About the role:
You will provide high quality administrative support across all departments to help ensure the smooth day to day running of our office and operations. This includes being the first point of contact for incoming telephone calls, organising meetings, supporting with event logistics, and maintaining effective internal processes. The role requires strong organisational skills, attention to detail, and excellent communication.
This is a hybrid role, you will be based at our Romford head office three days a week, with two days working remotely.
What we are looking for:
· Proven experience in an administrative or office support role is essential.
· Strong organisational and time management skills, with the ability to prioritise and manage a varied workload.
· Excellent communication skills, both written and verbal.
· Proficiency in Microsoft Office (Outlook, Word, Excel).
· Comfortable handling sensitive and confidential information.
· Confident coordinating meetings and events, including logistics like booking venues and managing communications.
· Experience supporting senior leadership with diary and meeting coordination.
For a full list of duties and responsibilities, please see the attached job description.
Application Instructions
Please submit a CV (no more than three pages of A4) and covering letter with personal statement (no more than two pages of A4).
Your covering letter should explain why you are interested in the role and how you meet the person specification, with examples where possible (unless clearly shown in your CV)
Interviews will take place online on Tuesday 2nd September 2025.
Shortlisted candidates will then be invited to our Romford office for a second-stage informal meeting with SLT and meet staff.
The client requests no contact from agencies or media sales.
We are looking for an experienced Product and Platforms Lead to head up the team responsible for our core digital and data platforms - including the CRM, website and other key systems. These platforms are critical to how people access support, engage with our work and how teams deliver services across the charity.
You will set the technical strategy, ensuring platforms are well-integrated, user-focused, high-performing and aligned with organisational priorities. You’ll also play a key role in exploring how emerging technologies, such as AI, could enhance our platforms and services over time. This role plays a vital role in enabling our strategy by making sure our systems support effective, joined-up and responsive ways of working.
The Product and Platforms Lead also holds responsibility as the charity’s named Data Protection Officer (DPO), providing leadership on data privacy, compliance and information governance.
Our culture and benefits package are award winning, and our staff survey tells us that we’re a great place to work. Office attendance is flexible and based on the requirements of the role. We expect an average of one day a month in our London office, depending on business needs.
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.




The client requests no contact from agencies or media sales.
Head of Audiences
Summary:
Are you passionate about using audience and data insight to spark curiosity and inspire change? As our new Head of Audiences, you’ll lead a bold, data-driven strategy that places audience understanding at the heart of everything we do - shaping programmes, experiences and campaigns that reach further, resonate deeper, and include everyone. You’ll be joining a values-driven charity with a welcoming, collaborative culture, outstanding staff benefits, and a deep commitment to inclusion, wellbeing, and work-life balance.
Job details
Hours: 37.5 per week (flexible working considered, working a minimum of 0.9 FTE/33.75 hours per week)
Location: Between both sites – Winchester Science Centre (WSC), Winchester, SO21 1HZ, and Wonderseekers HQ, Eastleigh, SO50 9DE. Onsite presence is essential for the majority of this role, however occasional remote working is possible for a small proportion of time – this can be discussed at the interview stage.
Work pattern: Usually Monday to Friday working during office hours. Occasional out of hours work will be required. The charity operates 7 days a week.
Salary: Between £40,000 - £43,500 per annum (1 FTE)
Contract: Permanent
Line manager: Chief Operating Officer
Responsible for: Marketing Officer, Digital Content and Brand Producer
Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.
Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.
Deadline: Monday 25th August 5pm
Interviews: 1st and/or 3rd September
About our Charity
Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.
1. The Role
The Head of Audiences is a new leadership role in the Commercial Operations team designed to ensure that audience insight and segmentation are at the heart of everything we do. This role will lead on understanding who our current and prospective audiences are, how they engage with us and what they need now and in the future. You will use this insight to guide programming, marketing, visitor experience at Winchester Science Centre but as we evolve our Charity’s reach and engagement you will play an important role in ensuring we fulfil our ambitious plans and reaching a diverse community. By building an inclusive and evidence-based audience strategy, this role will enable Winchester Science Centre to grow reach and engagement, deepen impact and fulfil its charitable mission to inspire a lifetime of curiosity in science.
The role is part of the Commercial Operations team led by the Chief Operating Officer and will work closely with the Head of Programming and Head of Visitor Experience. However, you will work with the wider leadership and their teams to ensure that both the community programme and on-site experience are insight-led, responsive to audience needs, and relevant to a wide range of segments. It plays a key role in championing access, equity and inclusion across all areas of the Charity’s work.
As we embark on a chapter of significant growth, you will play a pivotal role in identifying the audiences and ensuring they sit at the heart of our decision making. You will work with key stakeholders across the business, including our Children’s Voice, to ensure the Charity can achieve its commercial and impact objectives. At the heart of that conversation is a deep understanding of our audiences through geo-demographic and / or psychographic audience segmentation, that you will lead on.
You will lead a small team, with the potential for growth, comprising a Marketing Officer and a Digital Content and Brand Producer. Together, you will be responsible for driving bold, creative campaigns that are grounded in audience insight, developing engaging content across all channels, and supporting the evolution of our brand to reflect the diversity and ambition of our mission. As the team grows, you will shape its direction, nurture talent, and ensure alignment between strategy and delivery across all audience touchpoints.
2. Job Description
Key Responsibilities
· Lead the organisation’s audience strategy, embedding a data-led approach that informs programme development, marketing and wider organisational planning and offer.
· Lead the audiences' team to deliver high impact campaigns that delivers on organisational objectives and visitation targets, that contributes to the continued brand development of Wonderseekers and Winchester Science Centre.
· Use your expertise in audience segmentation to design, shape and oversee the delivery of multi-channel marketing strategies that maximises return on investment and successfully drives visitation and audience engagement targets.
· Gather, analyse and communicate audience insight using internal data, commissioned research and external benchmarking to build a shared understanding of current and potential audiences.
· Develop strategic campaigns to deliver audience growth with a focus on breadth (reach), depth (repeat engagement), equity (inclusive access) and impact (positive change).
· Collaborate with the Head of Programming to ensure audience needs, motivations and barriers directly inform the content, tone and timing of all programmes.
· Collaborate with the Development team to identify and align target audiences for new exhibitions and experiences.
· Collaborate with the fundraising team to ensure audience alignment for fundraising activities.
· Champion a culture of audience-centred decision-making across the organisation, ensuring all teams understand and use segmentation to shape their work and programmes.
· Provide actionable insight to the marketing team to refine messaging, campaign targeting, content tone and channel strategy by segment.
· Work in partnership with the Head of Visitor Experience to ensure audience insight and segmentation inform all aspects of the on-site experience including welcome, signage, wayfinding, service tone, flow and accessibility.
· Ensure programme, marketing and visitor experience are aligned to deliver a coherent, satisfying and inclusive journey for every audience group.
· Evaluate the audience experience across all touchpoints, using qualitative and quantitative feedback to support continuous improvement and operational learning.
· Contributing with the Head of Equity, Community, and Outreach to access and inclusion planning, ensuring physical, cultural and digital barriers are identified and addressed through evidence and audience consultation.
· Lead the piloting and testing of new engagement approaches, using segmentation insight to design and evaluate innovative offers across programme and experience.
· Collaborate with the Head of Digital Infrastructure and our web developers to ensure CRM, ticketing and digital platforms support effective tracking, evaluation and personalisation by audience segment
· Build internal capability by supporting colleagues to interpret and apply audience insight in their own work across programming, schools, visitor experience and marketing.
· Report regularly to the Executive Leadership Team and Board, sharing insight on audience trends, performance, and opportunities for future growth.
· Represent the organisation externally at relevant stakeholder events, networks and sector forums to share learning and maintain visibility.
· Manage the department budget effectively, ensuring resources are allocated to maximise insight, impact, engagement, and visitation.
· Actively participate in senior leadership meetings and planning processes, ensuring key audience insight is integrated into organisational decision-making.
· Any other reasonable tasks commensurate with the position.
Special Circumstances
There may be occasional work, meetings and events in evenings, early mornings and at weekends which will be compensated by time off in lieu. Additional overtime would be arranged only with agreement of both the employee and line manager. Occasional travel may be required.
3. Person Specification
Essential skills and experience
- Significant experience in using geo-demographic and / or psychographic audience insights in a cultural, visitor attraction or charitable setting to drive visitation and engagement.
- Expertise and experience in developing and applying segmentation models to inform marketing, visitor experience and programming strategies.
- Demonstrable experience in leading, creating and delivering audience-led marketing campaigns that have achieved significant step changes in engagement, visitation or other key performance outcomes.
- Demonstrated ability to turn complex data into actionable strategy and influence decision-making across teams.
- Experience in co-creating programmes or campaigns with diverse or underserved audience groups.
- Strong understanding of evaluation and impact measurement tools (e.g. surveys, focus groups, behavioural data, CRM analytics).
- Confident working across multiple departments and building organisational capability in audience understanding.
- Strong facilitation, presentation and reporting skills.
Core Competencies
- Passionate about public engagement, access and inclusion.
- An infectious enthusiasm and commitment that drives change.
- Strategic and analytical thinker who can join the dots across insight and experience.
- Strong communicator and collaborator.
- Self-motivated and able to lead and influence a range of stakeholders.
- Values-driven with an enthusiasm for data-informed storytelling.
- A proactive, ‘can-do’ attitude with a willingness to take measured risks to deliver beyond the brief and mission of the Charity.
- Able to work in an agile and responsive way, adapting quickly to changing priorities, emerging insights and audience needs while maintaining focus on long-term goals.
In addition applicants will have:
- A clean record on the Disclosure and Barring Service
Ready to Apply?
When you are ready to apply, please submit your application through our recruitment portal - see website for link.
You will be asked to submit your contact details and answer a few questions so we can get to know you. Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.
Need information in a different format or would like to apply in an alternative way? Just get in touch using the email address above or call our office and book a call with HR - see website for details.
No recruitment agencies, thank you.
To create a more equitable world where all children treasure science and are equipped and empowered to improve lives and protect and heal our planet.

The client requests no contact from agencies or media sales.