Gaming team assistant jobs in the angel, greater london
1. About Chance to Shine
We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.
It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.
Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people aged 5 to 24 who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.
2. Purpose of the Role
We are looking for a full time (37.5hrs per week) Executive and Office Assistant to support the Finance and Resources team at Chance to Shine. The Finance and Resources team provide day to day support to all departments in the charity and trading subsidiary, Chance to Shine Enterprises Ltd, around finance, office, governance, HR and general administration. The role is expected to be largely in person in our central London office.
3. Key Responsibilities
The Executive and Office Assistant’s responsibilities are in three areas:
Office Administration:
· Act as ‘front of house’ for visitors and guests and be first point of contact for telephone enquiries and ensure the office space is fully operational.
· Monitor the charity inbox and respond to general enquiries.
· Oversee and monitor the Office and Administration budget.
· Liaise with the office landlord, regarding the general office space, car-parking, meeting rooms and staff access.
· Help manage offsite storage space.
· Administer IT support processes, first point of contact for IT support issues and managing IT supplier contracts; and administering staff IT requirements.
· Maintain up to date shared document area on sharepoint.
· Act as Health and Safety Officer responsible for all Health and Safety matters, and attend training as necessary.
Executive Support
· Support the CEO and Senior Management Team (SMT) on organising and following up internal meetings, Board meetings and company wide initiatives.
· Provide governance support to the CEO, Director of Finance and Resources and Trustees.
· Take the minutes/key actions of Board and Committee meetings.
· Support on the onboarding and induction of new Trustees.
· Maintain Trustees’ register of interest.
· Deliver ad hoc administrative support for the CEO and Finance & Resources Department.
· Ad hoc support at Chance to Shine events, such as fundraisers, media events and competitions.
HR Support
· Administrative support to the HR Manager for HR processes, including drafting letters, maintaining employee records and recruitment processes.
· Support the induction of new employees to CTS.
· Support the HR Manager with administering staff benefits, organisational training and annual appraisal process.
4. Key relationships
The job holder will liaise with:
· Director of Finance and Resources
· CEO
· Senior Management Team
· HR Manager
· Trustees
· External contractors, landlords, volunteers and suppliers
· Operations, Fundraising, Communications & Digital and Impact & Evaluation teams
5. Skills, knowledge & personal competencies
The job holder should be able to demonstrate the following:
- Excellent IT skills: knowledge and experience of using MS Office 365 and in particular Outlook and Teams
- Strong administrative skills and attention to detail
- Able to plan and prioritise and work under pressure
- Excellent written and verbal communication skills
- Understands the importance of confidentiality
- Able to work on own initiative-confident/self-starter/finisher
- An effective and enthusiastic team player
- Approachable, easy-going and helpful team member
- Willingness to learn with a can do attitude
- Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, trusted, inclusive and fun
6. Experience & qualifications
Essential:
- Minimum of one year’s experience in a high volume, fast paced administrative role in a similar sized organisation
- Experience of working in customer facing role
- Experience in working in a small team with demonstrable flexibility and adaptability to support team deliverables
Desirable:
- Experience in an office or executive support role
- Knowledge of Health and Safety regulations or a willingness to train
- Experience working in a charity
- Experience in taking meeting minutes
The client requests no contact from agencies or media sales.
Background
Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £25 million through their Facebook Challenges and Virtual events.
We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event.
On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.
About the role
Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums.
This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time.
As a Fundraising Group Moderator, you would be responsible for:
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Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times
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Identifying, escalating and signposting any safeguarding issues
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Managing your own time and work on own initiative
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Responding to all post and queries in under three hours
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Maximising registration conversions and fundraiser activation
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Providing fundraising support to challenge participants
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Ensuring that the group is a safe, constructive and positive environment
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Going above and beyond at all times to provide participants with an incredible experience
Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.
The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.
Full training will be provided alongside regular one to one and monthly team meetings.
On a day to day basis you will:
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Work off your own initiative and have exceptional time management
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Be the charity representative for the event
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Maintain a safe and positive environment
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Identify and solve/diffuse issues within the groups
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Bring your own personality to the role
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Follow clear processes
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Engage with participants using a warm, friendly and informal tone
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Respond to posts and questions in a timely manner
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Respond to inbox messages from participants
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Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)
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Encourage and motivate participants
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Work on GivePanel and other similar platforms to manage registrations
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Post engaging content on a daily basis
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Identify, report and signpost all safeguarding concerns
Person Specification
Essential
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At least three years’ professional fundraising experience
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Have own Facebook profile and strong understanding of the platform
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Be available for a minimum of 3 days a week (including one weekend day)
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Excellent written communication skills
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Ability to work off own initiative
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Strong attention to detail
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Team player
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Ability to multitask
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Problem solver
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Creative and innovative
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Exceptional time management skills
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Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!
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Must be available to quickly adapt throughout the day should issues on the group arise
Desirable:
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Events and individual giving experience
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An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges
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Experience in using GivePanel or similar platform
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Experience in managing Facebook Groups
Please read the full job description and example of how hours are split across the 9am-9pm time period, prior to applying. Upon application, you will be required to answer the following questions. If you do not answer these or hit the minimum criteria, you will not be considered for the role:
-What aspects of your fundraising experience, as well as your own personality, would lend itself to the role? (150 words or less)
-Share an example of your own stewardship that created an outstanding supporter experience (200 words or less)
The client requests no contact from agencies or media sales.