General counsel jobs

As a CRM Support Assistant, you will play a crucial role in ensuring the smooth operation and user satisfaction of our CRM system. You will provide day-to-day support to users, assist with system maintenance, and contribute to the continuous improvement of our CRM processes. This role is ideal for someone who is eager to learn, enjoys problem-solving, and is passionate about delivering excellent customer service.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 7th May 2025

Interview date(s): TBC. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

About Us
Allergy UK is the leading national charity dedicated to supporting the millions of people in the UK who live with allergic conditions. We work tirelessly to raise awareness, provide expert advice, and advocate for improved healthcare and rights for those affected by allergies.

 

The Role
We are looking for a dynamic and driven Fundraising Manager to play a crucial role in managing our amazing corporate partnerships, acquiring new business and the effective stewardship of our supporters. In this role, you will deliver on the £384k corporate partnership target.

 

Why Join Us? At Allergy UK, you’ll be part of a supportive and passionate team working to improve lives. We offer a collaborative environment where your ideas and expertise will shape the future of allergy awareness and advocacy in the UK. This is your chance to use your skills to create lasting change!

Fundraising Development Executive

Salary: £26,500.00 Per Annum, Plus Desirable Benefits

Full-Time, Permanent Position

Based at Port Lympne Hotel & Reserve

The Fundraising Development Executive is an important part of The Aspinall Foundation’s small fundraising team. The Fundraising Development Executive will drive donor engagement through strategic management of adoptions and lottery programmes, enhancing acquisition, retention and income.

The role involves crafting compelling communications, leading social media planning, and delivering excellent supporter stewardship. Collaborating with internal teams and external partners, they ensure accurate reporting, manage merchandise, and support compliance with fundraising regulations. This varied role combines creativity, data-driven insight and strong relationship-building to support The Aspinall Foundation’s mission and grow sustainable income streams.

A full job description is available on request.

Who we are looking for:

We are seeking a candidate who has a proven track record and passion for delivering exceptional customer support. The successful candidate will possess excellent IT skills, including proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint), and have prior experience using CRM databases. A broad education, combined with outstanding communication skills and meticulous attention to detail, is essential.

The candidate must be adaptable, able to respond to changing demands, and collaborate effectively within a busy team environment. While knowledge of GDPR and previous experience in the charity sector are preferred, they are not mandatory. Above all, the candidate should be dedicated to providing an exceptional experience to our supporters, ensuring they feel valued and appreciated.

A warm, engaging personality, a team-player attitude, and a genuine passion for animal conservation and rewilding are key. If you have a personal connection to our cause and a desire to make a real difference, we’d love to hear from you!

Contract details:

This is a full-time, permanent position, working 40 hours per week, Monday – Friday, 9-5pm. This role is based at Port Lympne Hotel & Reserve near Folkestone and Ashford. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location

About The Aspinall Foundation:

The Aspinall Foundation’s mission is to prevent the extinction of endangered animals.  Our overseas project teams work with communities and Governments in Gabon, Congo, Madagascar, South Africa and Java to develop a balanced and sustainable future with wildlife and people living harmoniously side by side.  By working in partnership with our two wild animal parks in Kent we have rewilded hundreds of captive-born endangered animals back to their natural habitat to support and restore native wild populations.

Why you should join us:

As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will also join a supportive team who are passionate about their place of work.

You can also expect a host of other benefits including:

• 28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rated to start date)
• Comprehensive training and development opportunities, including workshops and e-learning
• Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
• Exceptional discounts on food, retail and accommodation at our parks.
• Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
• Company Pension.

Please note, this role may close early if we receive a high volume of applications.

HIV Peer Support Worker

About Trade

Trade Sexual Health (Trade for short) is a small health and wellbeing charity based in Leicester. We currently have seven staff and more than 40 volunteers.

Trade began as a grassroots gay community response to HIV in Leicester in the late 1980s. Throughout the 1990s, Trade worked in creative ways to spread information about sexual health and HIV prevention to gay, bisexual and other men who have sex with men in the city (GBMSM).

Trade has been a registered charity since 2000. Over the last 25 years, the core of our work has been focused on improving the sexual health of gay and bisexual men across Leicester, Leicestershire, and Rutland. We have always taken a holistic approach to understanding and addressing the range of issues that might impact on gay and bisexual men’s capacity to look after their sexual health. As a result, we started a counselling service – Approach Counselling – to support community members to improve their mental wellbeing. We now draw on this experience to tackle wider health inequalities in relation to sexual health and HIV, and to provide peer support for anyone living with HIV in the areas where we work. For a small charity, Trade has always ‘punched above its weight’ and we have a national profile for the innovative sexual health work we do.

We currently hold contracts to deliver sexual health promotion and HIV prevention outreach in the City of Leicester, Leicestershire and Rutland to LGBTQ+ people, asylum-seekers, and a range of racialised communities that experience significant inequalities in relation to their sexual health.

We have a history of providing peer support to people living with HIV and this is now becoming a growing strand of our work. In addition to the HIV Peer Support contract in Northamptonshire (which this post relates to), we expect to be delivering enhanced HIV peer support across Leicester, Leicestershire and Rutland.

The primary purpose of this role is to deliver first line peer support to people living with HIV, of all genders and backgrounds, in Northamptonshire. The postholder will spend most of their working week embedded within the HIV clinics in Northampton and Kettering. They will ensure that people who have been recently diagnosed, or are struggling with their diagnosis, and those re-engaging with their HIV care feel supported and have the information they need to live well and thrive with HIV.

The postholder will be responsible for:

· Working as part of a multi-disciplinary team (MDT), bringing their own knowledge and experience to that work.

· Work with a small group of volunteer peer mentors from the clinics to support people living with HIV

· Help recruit new volunteers and ensure that patients needing ongoing peer mentoring are matched to the most suitable volunteer.

· Help people living with HIV to develop self-management strategies, deal with stigma, reduce social isolation and improve their wellbeing.

· Develop a catalogue of services, groups and support in the area where people can be signposted to for further wellbeing support either in addition to or instead of peer mentoring.

· Help people to stay engaged with their HIV treatment and care, improving antiretroviral therapy (ART) adherence, and consequently ensuring ongoing viral suppression. 

Job Activities

The post-holder will:

· Normally spend at least one day a week in the HIV clinic at Kettering General Hospital and one day at Northampton General Hospital. Some travel to other sites may be required.

· Work as part of a multi-disciplinary team (MDT) including nursing staff, doctors, clinical psychologists, and pharmacists within the HIV clinics, bringing their own knowledge and experience to that work.

· Triage new patients requiring peer support to understand what specific issues they are facing and the support they need.

· Work with a small group of volunteer peer mentors from the clinics to support people living with HIV. The volunteer peer mentors will be trained and managed by our partner organisation, Northamptonshire Carers, but the postholder will help recruit new volunteers in clinic, ensure that patients needing ongoing peer mentoring are matched to the most suitable volunteer, and help manage booking appointments between mentors and mentees.

· Help people living with HIV to develop self-management strategies, deal with stigma, reduce social isolation and improve their wellbeing.

· Help people to stay engaged with their HIV treatment and care, improving antiretroviral therapy (ART) adherence, and consequently ensuring ongoing viral suppression. 

· Refer/signpost people into specialist services such as mental health services, drug and alcohol services, and services offering advice on housing, benefits and immigration issues.

· Support the eight standards listed in the British HIV Association Standards of Care for people living with HIV.

· Follow the National Standards in HIV Peer Support guidance and its four standards.

· Contribute to the development of innovative ways of delivering HIV peer support appropriate to the local context.

· Keep accurate, confidential and secure records of all peer support referrals and interactions.

· Contribute to the compilation of quarterly monitoring reports about our performance for the Integrated Care Board commissioning team for Northamptonshire.

· Develop and maintain professional working relationships with partners

· Represent Trade in a professional manner at relevant forums and meetings

Accountability / Reports:

The post-holder will report to the Chief Executive Officer

Peer staff supervision for project specific needs.

All positions are monitored by the Trade Board of Trustees and will be responsible to this Committee.

Duties and responsibilities must always be undertaken with due regard to the values and service principles of the organisation and in accordance with Trade Policies and Procedures, as well as all other policies and procedures by which Trade is contractually bound.

General Working Skills, Competencies and Conditions. What follows in this section will be applicable to all staff as per the requirements of specific roles.

Competencies and Skills

· competent in using computer-based software for word processing, data management (e.g. Excel) and social media literacy

· ability to work in a variety of venues throughout Northamptonshire in line with service requirements

· hold a full driving license (preferred, but not necessary)

· effective, independent decision making is necessary to signpost clients to other services if query is outside the remit of the post or the services which Trade provides

· ensure professional boundaries are always maintained

· dealing with clients’ fears and distresses

Working Conditions

· work will take place within a hospital or clinic setting at an integrated HIV and sexual health clinic

The post-holder will:

· attend team meetings and staff training days

· attend key events (as part of working hours) during the year including: World AIDS Day, and National HIV testing week

· contribute to professional working relationships and engage effectively with other partners to promote Trade services

· ensure that all premises are safe and secure for staff, volunteers, and service users

· share in domestic tasks with other staff members and volunteers

· undertake any other duties which may be reasonably required by the Trade Board of Trustees

Disclosure and Barring Service (DBS) : Enhanced DBS disclosures will be requested on appointment.

Person Specification

This person specification serves as the selection criteria for the post. The more of the criteria that you demonstrate you can meet in your application, the greater the likelihood of you being invited to interview. In answering the questions on the application form, explain how you meet these criteria.

Experience:

Lived experience of HIV and an understanding of the impact of receiving a new diagnosis Essential: will be assessed through application form and or Interview

Experience of supporting people in vulnerable circumstances, or from marginalised communities, particularly people living with HIV or other long-term health conditions Desirable: will be assessed through application form and or Interview

Experience of working collaboratively with multiple teams or organisations (including NHS services, charities and other support organisations) Essential: will be assessed through application form and or Interview

Skills:

Ability to communicate effectively and appropriately with a wide range of people and organisations Essential: will be assessed through application form and or Interview

Ability to work independently, using your own initiative Essential: will be assessed through Interview

Strong mentorship skills to support and motivate individuals Desirable: will be assessed through application form and or Interview

Excellent organisational and time management skills to manage multiple priorities, including appointments, supporting people access the service, and reporting Essential: will be assessed through application form and or Interview

Ability to deliver and develop a comprehensive peer mentoring scheme, understanding the importance of person-centred care and support Essential: will be assessed through application form and or Interview

Knowledge and understanding:

Knowledge of HIV, its impact on individuals, and the specific support needs of people living with HIV Essential: will be assessed through application form and or Interview

Knowledge of the benefits of providing peer support to and with people with long-term health conditions Essential: will be assessed through application form and or Interview

Familiarity with safeguarding policies and practices, particularly in health and support services Desirable: will be assessed through application form

Understanding of the benefits and challenges of volunteering (as a peer mentor) Essential: will be assessed through application form and or Interview

Personal attributes and approach:

A commitment to improving your own knowledge and skills Essential: will be assessed through application form and or Interview

A commitment to Trade’s mission, vision, and values Essential: will be assessed through application form and or Interview

A commitment to equality, diversity and inclusion when working with patients, volunteers, and the wider organisational/project team Essential: will be assessed through application form and or Interview

A commitment to providing development support to team members (including volunteers) and to ensuring that colleagues understand your priorities and work streams Essential: will be assessed through application form and or Interview

We plan to hold interviews on 13/14th May 2025

This role plays a key part in the team responsible for managing and delivering the repair and presentation of the Gallery’s building fabric. The role involves the line management of staff, consultants, and term maintenance contractors, and reports directly to the Head of Department.

The successful candidate must be self-motivated and able to work collaboratively within a team, while also communicating effectively with a wide range of departments and colleagues. It is essential that all planned works are carefully coordinated to minimise disruption and remain fully compliant with all regulations.

This post offers the successful candidate to bring innovation and experience together with a systematic approach to problem solving, to achieve the most efficient and cost effective methodology of undertaking work within an historic building, with an emphasis on protecting the nations collection of European art. 

This role plays a key part in the planning and delivery of capital projects programme across the Estate, by supporting the Deputy Head of Building & Facilities. The post holder will be responsible for the day-to-day delivery of the project programme, including project managing the larger and more complex capital projects. 

The successful candidate will be a highly skilled project manager with experience planning and delivering projects within the historic environment, cultural sector, and on sites open to the public. They will have a strong background in working as part of a wider estates team, with a solid understanding of estates management, project planning, and delivery.

The ideal candidate will be highly motivated and able to demonstrate a proven track record of successfully managing and delivering multiple projects simultaneously.

This post offers the successful candidate to bring innovation and experience together with a systematic approach to problem solving to achieve the most efficient and cost effective methodology of undertaking work within an historic building, with an emphasis on protecting the nations collection of European art.

About us:

Greenhouse Sports is on a mission to transform the lives of young people from disadvantaged communities through the power of sport and mentoring. We’re looking for a Partnerships and Safeguarding Manager who is as passionate as we are about creating opportunities for young people to succeed. If you believe in the power of sport for development, this could be your chance to make a real impact.

About the Role:​

4.3 million children are growing up in poverty across the UK, and that number is rising. Are you passionate about bringing them opportunities to unlock their future potential? And are you ambitious to build the profile of our game-changing work with our school-partners, fostering lasting relationships and keeping children safe? If the answer is yes, then our Partnerships & Safeguarding role might be for you.​

The Partnerships and Safeguarding Manager takes a leading role in building meaningful and lasting relationships with our school partners across London, Leicester and Portsmouth. To thrive in this role you will be a natural relationship builder, enjoy the pace and variety of working with a range of people, and will bring your strong understanding of the education sector to help Greenhouse build great relationships with schools. You’ll work closely with our Coaching team so that our coach mentors can deliver highly impactful work with the young people on our programmes. ​

The role also co-leads safeguarding at Greenhouse Sports. As one of the charities Designated Safeguarding Leads you will take responsibility for ensuring that Greenhouse’s delivery has the safety and wellbeing of young people at its heart. 

Key Responsibilities:​

• Manage a portfolio of school partners, leading retention strategies and driving new partner negotiations forward.

• Lead on the resolution of issues as they arise and all partner contract negotiations.

• Act as Designated Safeguarding Lead, including liaising with external bodies (LADO, MASH) to support on-going cases. ​

• Maintain safeguarding logs and develop and deliver training.

• Oversee and improve policies and provide regular touch-points for staff.

• Ensure your knowledge of safeguarding and the education sector is up-to-date, including KCSIE as well as wider sector trends.​

Who We’re Looking For:​

• Excellent influencing skills and a strong negotiator.
   
• Passionate about improving the lives of young people through sport.
   
• ​In-depth knowledge of the education sector and on-going trends.

• Thoroughly understand the importance of safeguarding and are committed to implementing safeguarding best practice and legislation. 

• Discreet and calm when dealing with safeguarding and other confidential information.

Why Join Us?

At Greenhouse Sports, we’re more than just a charity. We’re a close-knit team driven by a shared goal: to make a positive impact on the lives of young people. We offer a flexible, supportive work environment, with fantastic benefits like a personal wellbeing budget, health insurance, and a generous holiday allowance. Plus, we’re proud to have been named one of The Sunday Times’ Best Places to Work 2024.

Join us and be part of a team that’s making a real difference.

Interested?

If you would like to apply, please submit your CV and cover letter. Please highlight your skills, experience, and passion for supporting people and aligning with our mission.​​

Application deadline: Friday 16th May at 23:59hrs. We will be reviewing applications on a rolling basis, so we encourage you to apply at the earliest opportunity. ​

Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.

We're looking for a passionate Marketing & Fundraising Executive to join our charity team and spearhead innovative strategies that will transform the lives of street dogs in Thailand.

Your role will be pivotal in representing and communicating everything Jai to Ministry of Sound Group partners, managing communications with our members, event partners, and other stakeholders, and keeping our website and blog vibrant and upto-date.

You will be developing marketing and fundraising strategies that inspire donors.

You'll support our Thai agency on public campaigns and the Regular Giving initiative, driving legacy programs that leave a lasting impact.

You will engage and retain one-off and regular donors through effective acquisition and stewardship, increasing donations and cultivating major donor relationships.

You'll oversee newsletters, website updates, and blog management and lead the Sponsor A Dog initiative, providing quarterly updates that will warm donors' hearts.

You will work to expand Jai’s presence on TikTok, YouTube, and other sites, leveraging your expertise in Google Ads and paid search. You will also maximize Jai’s corporate exposure through strategic LinkedIn postings.

Operationally, you'll develop and manage the CRM database, possess a solid understanding of WordPress and website SEO. Experience with Meta Business Manager and ad management would be ideal.

You will collaborate with The Ministry Marketing Manager on member communications and updates, supporting at events with enthusiasm and dedication.

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £36,750.00 per annum

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 9th May 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

 

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• · Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility ( Fire Safety designated person))

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

 

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

 

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

 

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

 

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Level 3 safeguarding (can be trained on the job).

Please email your CV with a cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

Are you passionate about quality care and driving continuous improvement? We're looking for a Quality and Performance Manager to lead on audits, data analysis, policy implementation and quality initiatives at Mais House, our care home in Bexhill-on-Sea. You’ll work closely with local teams and the central Quality & Care Standards team to maintain high standards, share best practice, and support improvements across other RBL care homes.

This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday with salary between £45,793 to £49,506 per annum

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK.
An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What you will be doing:

- Plan and deliver a programme of audits, ensuring action plans are implemented and monitored.
- Communicate findings with Registered Managers, department leads, and senior care staff to drive service improvements.
- Identify trends, lessons learned and support the development of robust quality strategies.
- Work closely with clinical colleagues to implement best practice guidance and evaluate its impact.
- Lead and support quality improvement projects within the care home.
- Liaise with external quality teams and regulators to implement local initiatives.
- Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
- Facilitate clinical governance and audit group meetings.

What we re looking for:

- Level 4 Diploma in Health & Social Care (or equivalent)
- Experience in audits, quality assurance, and service improvement
- Strong communication and stakeholder engagement skills
- Ongoing CPD in care quality or person-centred practice
- Full UK driving licence

You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

Employee benefits include:

- 25 day’s paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution (until 5 years’ service reached, when 14% employer contribution achievable)
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts
- Professional subscription paid by RBL (where it is essential to the role)
- DBS (criminal records) screening paid by RBL (where it is essential to the role).
- Employee Assistance Programme: Provides confidential counselling, financial and legal advice

About Mais House

Mais House is one of six care homes operated by the Royal British Legion. Nestled near the coast in Bexhill-on-Sea, it’s a beautiful period property with 51 en-suite rooms, a lounge bar, cinema, memorial garden, conservatory, and landscaped grounds. Residents enjoy tailored nursing, residential and dementia care in a vibrant, supportive environment.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £26,500 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: This post is predominantly home based, with regular travel across the areas you will be covering and some travel to our Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email

Closing date: 12th May 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

Hours:

Full-Time, 37.5 hours per week, over 5 days

Part-Time, 22.5 hours per week, over 3 days (Monday, Wednesday, Thursday)

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the South and West Wales region
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
• To monitor the use of the memory boxes and ensure families have been offered a memory box
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish
• Contribute to events at 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £26,500 per annum, pro-rata for part time hours

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%)

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home and office based with travel across the region you are covering.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email. Please make it clear if applying for Part or Full Time.

Closing date: 12th May 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.

This role is an exciting opportunity for a passionate and organised person to join our growing charity, to support our Membership Programme Manager and the development of the Membership, in driving forward our mission to transform kids’ health through school food and food education.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

This role is key to helping us grow and empower our school and chef partners through our Membership. You’ll work closely with the Programme Manager and Procurement Manager to improve the membership offering and build a strong community of schools, chefs, and suppliers.

Your work will be varied, from managing membership administration to building supplier relationships and helping with communication between schools and stakeholders. As the membership grows, you’ll work with the team to help improve the support, networks, and systems available to members. You’ll also help with ensuring suppliers meet safety standards, deliver great produce, and offer reliable service.

In addition, you’ll assist with organising our member events, from planning and logistics to coordinating attendees and making sure everything runs smoothly.

You will be a confident communicator who is happy gathering information from our team, suppliers and school chefs, with an ability to translate data for the continued improvement of the membership. The role will cover everything from basic administration tasks, to visiting schools, helping to create resources and supporting our procurement processes. 

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.  

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

Key responsibilities:

• Manage membership administration, including onboarding new members, staying in touch regularly, coordinating internal support for membership needs, and tracking renewals.

• Support the creation of resources, guides, and training materials for members.

• Assist with the planning and delivery of events, training days, and conferences for members and stakeholders. 

• Help grow the membership by contributing to its development, identifying new partners that align with our mission, and supporting our efforts to expand.

• Support the Procurement Manager with preparing and delivering compliant procurement processes, from drafting documents to reviewing submissions.

• Work alongside the Procurement Manager to build strong relationships with partner chefs, identify new suppliers, and understand produce requirements.

• Manage supplier relationships, including visiting suppliers, checking accreditations, conducting research, and ensuring due diligence.

• Gather, analyse, and report data to support and help grow the membership.

• Provide general administrative support for the membership team, such as organising meetings, booking rooms, and taking minutes.

• Proofread and format documents as required.

• All other tasks as reasonably required - we’re a supportive, collaborative team who are all unafraid to jump in and support each other when needed.

Essential skills & experience:

• You have an interest and belief in our mission, to improve kids' health through improving food and food education in schools.

• You are organised, methodical, strong on detail and data-driven

• You have experience managing a diverse workload and are able to map out deadlines and plan ahead.

• You have strong administrative skills and are comfortable managing processes, scheduling meetings, minute-taking, and formatting documents.

• You are a strong communicator with experience working with multiple stakeholders.

• You have the ability to listen, understand and interpret customer requirements 

• You are self-motivated, customer-focused and driven.

• You are confident using technology and are open to learning new digital systems and tools.

• You are passionate about food and want to make an impact.

Desirable:

• You have some experience planning events, training, or networking activities.

• You have some membership experience, including developing relationships and supporting membership needs.

• The ability to contribute to the creation of training materials or resources that add value to the membership programme.

• An understanding of the challenges and opportunities of working in school food and school catering work environments

• A basic understanding of food supply chains or the food industry, especially in schools and catering.

• Familiarity with data reporting tools, dashboards, or visualisation software

• Knowledge of procurement processes, including preparing tender documents, assessing suppliers, and carrying out due diligence.

• You are curious, keen to learn and enjoy problem solving.

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays with 3 additional office closure days over the Christmas period, a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please click on the Redirect to Recruiter link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Successful candidates will be invited to attend an in-person interview at our office in Brixton, London to take place on Fri 16th May 2025 and will include a 60-minute interview, a 15-minute administrative task, and a 30-minute informal chat with a team member.

Expected duration of this application process: 4-6 weeks

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy. 

We seek a highly-skilled social care professional to join the senior team of our leading local charity, who will provide high-quality support to family carers of adults with a learning disability and/or autism in the London Borough of Merton.

Could this be you?

You will conduct Carers Assessments in which you identify the needs of carers to determine the support they require, which may include financial support, respite care for the person they care for, and practical assistance.  You will form Support Plans with carers which show the ways in which support will be provided to improve their health and wellbeing, and help them in their caring role, and you will assist carers to access appropriate support.  Your periodic reviews with carers will monitor the effectiveness of Support Plans to ensure carers continue to receive the help they need. 

You will work closely with colleagues, the charity’s partners and other organisations to coordinate care and support for carers, facilitating introductions with other care providers and ensuring carers receive information to help them in their caring role.  Key to your work is ensuring services ‘join-up’ so that coordinated, highly professional support is provided to carers.

You will maintain a record of your work by using our databases which you will use to produce quarterly reports and case studies demonstrating the impact of your work.

This role is an important feature of the charity’s strategic offer for family carers.  You will join our senior team dedicated to providing the highest quality care, and you’ll have the opportunity to contribute to the wider work of the charity such as by attending our frequent events, workshops and social events for carers.

This role is a hybrid position - duties can be undertaken from home, from our offices in Morden, and by conducting home-visits with carers by appointment.

Although not essential, we encourage applications from people with lived experience of learning disability and autism, such as from parents and carers, and we offer flexible working arrangements.

You will receive our mandatory training in safeguarding, health & safety, confidentiality, equal opportunities & diversity and mental health awareness, plus more technical training including risk assessment, first aid and using IT databases.

All our appointments are subject to interview, an enhanced DBS disclosure and 2 satisfactory references.