General manager jobs in westminster, greater london

Data and Digital Systems Manager

Impetus

£48,412 per annum plus benefits

Permanent

Full time (37.5 hours per week), part time considered

Flexible hours

Hybrid - 2 days/week in the Charing Cross office, Central London

Impetus is somewhere you can feel included and have the chance to thrive! The collaborative and supportive team is searching for a new Data and Digital Systems Manager to work across all teams and be responsible for how all data is monitored and used throughout the organisation.

Please feel free to be yourself and get in touch, even if you're not sure at first. We welcome interest from anyone with the relevant skills and the diverse team at Impetus will ensure you are set up for success from day 1! Reasonable adjustments to help you work are welcome!

Values are important to the team and you will form a very important connection between the various functions. You will need to enjoy sharing and helping others understand data and technology. You'll need to adhere to the following values.

Evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to

better outcomes, unapologetically results driven, and accountable for our actions.

High trust, high challenge

We invest the time, kindness, integrity and honesty needed to build and sustain long term

relationships. We focus on developing high trust, to allow for high challenge,

helping our colleagues, partners and supporters to be our very best selves in pursuit of

our mission.

Diversity enables us to thrive

We seek to embed diversity of thought, background and experience in every aspect

of our work. We are open, thoughtful and proactive in better understanding and

challenging our assumptions to better deliver the change we seek.

Brave and open

We are brave and open; exploring new solutions to long-term problems, asking difficult

questions well; learning from mistakes and challenging the status quo when needed.

Collaboration always

We will not succeed alone. We seek meaningful, productive partnership with others to

achieve our mission and drive systems change for young people.

We are looking for someone who has;

• Advanced knowledge of, and significant experience with, Salesforce development in a professional context

• Experience around ensuring compliance with GDPR and cybersecurity frameworks

• PowerBI or similar visualisation tools

• Significant experience of collaborating closely with varied non-technical stakeholders to determine requirements, evaluate solutions, and plan development

• Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities

• Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences, including training non technical colleagues

• Strong project management skills

• Ability to work independently and use initiative to manage a busy and varied workload

• A commitment to Impetus’ mission

• A commitment to equality, diversity and inclusion

As the role develops, you may be required to use some of the below so any experience would be useful;

» Google Analytics

» Snowflake (or similar data warehouses)

» Fivetran (or similar ETL tools)

» Xero (or similar Finance tools)

» Canto (or similar Digital Asset Management systems)

» T-SQL.

» Experience with cross-system automation tools e.g. Zapier, Power Automate.

If you are interested in being part of the Impetus team, please get in touch with Lucy at Bamboo Fundraising Recruitment for an inital chat.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community Drop In Service 
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.

Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis. 

The objectives of the service include: 

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH. 

• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA) 

• To provide a true alternative to A&E via a non-clinical drop-in service to support clients 

• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning. 

• To contribute to an improvement in individual mental wellbeing. 

• To remain a source of independent support for all clients. 

• To treat service users with respect, dignity and personalised support 

• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation 

• To increase self-management skills of those accessing the service 

• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service. 

• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual. 

 

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements

Key Responsibilities

· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.

· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.

· To ensure safe working and risk management

· To ensure feedback is provided on risk mitigation through serious incident reports.

· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)

· To complete audits and high quality reports for senior internal and external stakeholders

· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets

· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.

· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.

· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.

· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.

· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.

· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.

· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.

· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.

· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.

· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)

·        Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.

· To embed all operational policies across managed services in line with a consistent organisational approach.

· Ensure service users satisfaction surveys are undertaken.

· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.

· Ensure that all managed services are effectively informed by service user feedback.

· Keep up to date with best practice and contribute to the continuous improvement of the service.

· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.

· Produce regular service summary reports.

· To be rostered on the on-call rota

· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services

 

Person Specification

· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates

· Experience of managing and mitigating risks

· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

· Understanding of how to report and mitigate risks

· Understanding of suicide prevention

· Understanding of trauma informed care

· Understanding of mental health and safety planning

· An understanding of CQC requirements for mental health

· Managing services for vulnerable people in a service delivery organisation.

· Excellent people and project management skills and significant experience of supporting and managing staff.

· Experience of working in the voluntary sector and/or statutory services

· Experience of motivating, developing and training staff

· Successful track record in performance management of staff

· Experience of creating and implementing safety and risk policies and procedures.

· Compiling and interpreting performance data and reporting against service targets.

· Successful track record in planning and project management.

· Experience of report writing and presentation.

· Supporting people with mental health problems.

· Knowledge of and empathy for the issues facing people with mental health problems.

· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.

· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.

· Knowledge and understanding of the relevant statutory authorities including NHS and social care.

· Excellent communication skills and able to communicate effectively to a variety of audiences.

· Commitment to service user involvement and able to work with service user groups to develop this. 

· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.

· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach

· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.

· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.

· Team player and able to form positive, professional relationships with staff at all levels.

· Able to work effectively with a range of external stakeholders to promote and develop the service.

· Strong organisational skills and able to take control of own workload and meet deadlines.

· Ability to work independently with minimum support.

· Confident in challenging poor performance assertively, constructively and successfully.

· High professional standards and the ability to communicate these clearly to others.

· IT literate to aid communication and analysis of data.

· Willing to undertake training and development.

· Ability to travel to multiple sites

Desirable:

· Mental health registration (nurse/doctor/therapist etc)

· Mental health qualification

· Has a full driving licence and use of own vehicle (desirable, not essential)

· Experience of working with databases such as Views, IAPTUS, Rio and Python

· Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

 

Post is subject to an enhanced DBS check

Decent, secure, and affordable homes are getting harder to come by, and there is widespread recognition and acceptance now that London needs more affordable homes, with The Government, The Mayor of London and the London boroughs rightly prioritising affordable housing.

What remains is a gulf between those who are attempting to deliver affordable housing and the communities that need these homes. This is the gap that London CLT successfully bridges, working with local people to create genuinely and permanently affordable homes and community spaces, putting Londoners back in charge of how their neighbourhoods positively develop.

Proud to be at the forefront of the Community Land Trust (CLT) movement, we were the first CLT in the capital to sell homes, starting with our flagship project at St Clements in Tower Hamlets with 23 homes, and then continuing with our first direct development at Citizens House in Lewisham with 11 homes. We also currently have projects across 6 London boroughs, with 34 homes built to date and a pipeline of 100+ new homes in development.

London (hybrid working – minimum 2 days in office per week)
£36,000 – £41,000 per annum (part-time, 2.5 to 3 days per week)

Our expectations for this new role are high.

We are looking for an individual who will ensure that the effective day-to-day operations and communications of London CLT run smoothly. Providing vital support across administration, governance, HR and project delivery, acting as a central point of contact for London CLT and taking ownership of our communications strategy, developing an annual communications plan and producing well-targeted, engaging content and communications for members and other priority audiences.

You will bring strong experience in operations, office management, administration and communications, ideally in the non-profit or social enterprise sector, with the ability to manage multiple tasks and priorities, and feel confident with IT and Office systems.

It would also be helpful and advantageous if you have experience working with community-led organisations, an understanding of social justice and community development principles or bring lived experience of housing challenges or connection to communities affected by the housing crisis.

If this appeals to you and you would welcome the opportunity to play your part in addressing what is arguably the biggest social issue impacting London, please do consider applying.

London CLT actively embraces diversity, promotes equality of opportunity and is determined to reflect the rich and diverse city that we represent, encouraging applications from all sections of society and communities.

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

• Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
• Support outreach or community engagement activities as needed.
• Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
• Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
• Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
• Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
• Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
• Enable and support guests to act for themselves, wherever appropriate.
• Monitor the progression of all cases to the point of resolution.
• Conduct follow-up calls with guests where needed and track outcomes
• Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
• Provide advice to the General Advice Service as and when required

Case Management

• Manage own caseload and work independently to support guests
• Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
• Support with developing case studies and gathering guest feedback
• Collect statistical information as requested for reporting purposes.
• Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

• Maintain and update the charity’s record of referral and signposting agencies;
• Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
• Keep informed of new and changing legislation relevant to the post, and of local issues and policies
• Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
• Take part in supervisions, personal development training, team meetings and appraisals
• Undertake any other reasonable duties to support the operations of the charity.

Position Title:      Charity Manager 

Location:            Remote work (mainly based in London with some travel across UK) 

Reports To:          Board of Trustees 

Salary:                 £42,000 

Contract:            Three years with possibility of renewal

Hours:                  35 hours per week (may include evenings and weekends). 

Benefits:             30 days annual leave (includes bank holidays and 2 days for Eid). 

Role Overview: 

As Charity Manager, you'll lead and guide All Ways Network (AWN) to achieve its charitable goals. This role involves working closely with the Board of Trustees to drive the charity’s strategic plans, manage operations, and build strong relationships with stakeholders. You'll play a pivotal part in scaling the organisation and overseeing its day-to-day functions, while fostering a supportive and productive environment for staff. 

Key Responsibilities: 

Leadership & Operations: 

• Oversee daily operations, ensuring smooth running of all charity functions. 

• Manage and lead a growing team, providing support and guidance. 

• Lead recruitment, staff development, and HR management in collaboration with the Board. 

• Ensure compliance with internal policies and manage organisational risks. 

• Develop and monitor operational systems to track progress and outcomes of key initiatives. 

• Foster a positive and growth-oriented work environment, helping staff realise their potential. 

Board Collaboration & Strategic Planning: 

• Work closely with the Board to implement AWN’s strategic and operational plans. 

• Assist with budget management, resource allocation, fundraising, and grant management. 

• Take charge of the Annual Report and related documentation, ensuring compliance with Charity Commission requirements. 

• Support the Board in maintaining effective governance, including updating key policy documents (e.g. risk register). 

External Representation & Stakeholder Engagement: 

• Represent AWN at stakeholder and partnership meetings, building and maintaining key relationships aligned with strategic goals. 

• Support the team in managing partnerships and providing strategic advice on project delivery. 

• Attend relevant events outside office hours and weekends when necessary. 

Other: 

• Undertake additional duties as required in line with the role and organisational changes. 

Person Specification: 

Essential: 

• Strong organisational and time management skills, with the ability to manage multiple priorities. 

• Independent worker who takes initiative and manages tasks efficiently. 

• Proven experience in operations management, with a track record of improving processes and productivity. 

• Familiarity with charity legislation, guidelines, and best practices. 

• Experience in building relationships with internal and external stakeholders. 

• Confidence in public speaking and representing AWN at external events. 

• Ability to support staff development and align team goals with AWN’s strategic vision. 

• Flexible and open to role development. 

• Strategic thinking, with clear communication of AWN’s vision. 

• Experience in managing remote teams effectively. 

• Knowledge of the Muslim community and their needs in the UK. 

• Understanding of the not-for-profit sector, particularly Muslim-led charities. 

• Background in the charity sector, particularly in operations management. 

• Experience with grant making, funding, and resource allocation. 

• Knowledge of GDPR, data protection, and the regulatory landscape for charities. 

Deadline to submit application - Sunday 15th June 2025 at 23:30

Please note, interviews will be held on w/c 30th June 2024. Successful candidates will be informed of dates.

Due to the volume of applications received, we regret that we are unable to contact applicants unless you are shortlisted for an interview. Therefore, if you have not heard from us within two weeks of the application deadline, you should assume that you have not been successful on this occasion. Due to capacity constraints, we are unable to provide feedback on unsuccessful applications unless you are shortlisted. We apologise for any inconvenience this may cause. 

About JETS
The Jockeys Education & Training Scheme is a successful registered charity (Number 1149018) that provides career coaching, mentoring and practical career development training to professional jockeys, recently retired professional jockeys and  beneficiaries of the Injured Jockeys Fund.
This year is the 30th anniversary of the charity and the past twelve months have been the busiest in our history.  Our highly regarded, long serving Manager is leaving after 23 years and as we embark on an exciting new chapter, we are seeking a commercially minded and dynamic Manager to continue our vital work with the jockey community.
This post reports to the board of trustees with regular meetings in person and on zoom/teams.

JETS General Manager Job Description:

Industry 

• Work collaboratively with partners, The Professional Jockeys Association and The Injured Jockeys Fund.

• Attend industry and stakeholder meetings and conferences. 

• Build and maintain relationships with key industry stakeholders

• Work with The Jockey Training and Development Management Group and The Jockey Coaching Programme to ensure ‘joined-up’ and quality delivery of training and development to all claiming jockeys.

• Continue to embed dual career and CPD into the training and learning delivery for this cohort of jockeys and full professional jockeys. 

Building Jockey Relations 

•    To represent JETS at both Flat and Jump race meetings on a regular basis 
•    To attend Licence courses and CPD workshops at The British Racing School and The National Horseracing  College, and other venues.
•    To deliver drop-in IAG sessions on a regular basis at (one) of the IJF rehab centres 
•    To pro-actively build and maintain a close rapport with current jockeys, particularly during injury periods and maintain contact with jockeys’ post-race riding career.

Career Coaching and Training

• To conduct face-to-face (preferable) or remote introductory session and follow up sessions when needed to produce dual career and career development action plans as relevant 

• To advise on the production of suitable development and training/development course action plans, to research, advise and assist candidates in finding and accessing the most suitable course for their development.

• To put together and promote in-house training courses (using outside consultants/facilities as required.  For example, group media training, bespoke courses for candidates to access. 

• Signpost candidates where necessary to the relevant jockey support network organisation.

Recruitment/Job Search 

•    To assist with and compile CV’s for candidates and assist with applications and letters of application/cover letters. 
•    To conduct/arrange bespoke Interview Technique Consultations as required. 
•    To provide general advice on creative job search/networking/work experience/shadowing/Friends of JETS 
•    To monitor and advertise on JETS Job Board relevant racing and equestrian vacancies.  Liaise directly with employers, processing enquires from employers with potential vacancies.  Keep relevant candidates informed of opportunities. 

Training and Consultancy Manager

Salary: £38,655-£41,841 (£43,091-£46,643 London)

Contract: Initial two years fixed term

Closing date: 10:00 6th June 2025

Interviews: 16th June 2025

*please note - the role is home-based but with regular travel across England. 

Making Every Adult Matter (MEAM) is the national charity supporting practitioners, policymakers and people with lived experience to transform services and systems for people facing multiple disadvantage - a combination of experiences including poverty, trauma, homelessness, substance misuse, mental ill health and contact with the criminal justice system.

Following an exciting period of growth in our support to local areas, we are now looking for an ambitious and effective person to join our team as Training and Consultancy Manager.

As Training and Consultancy Manager, you will help us achieve our mission for people facing multiple disadvantage by:

- Developing, coordinating and helping to deliver our training programmes,

- Leading on sales, marketing and new business for training and consultancy,

- Contributing to our commercial strategy,

- Acting as a valued and active team member.

We are seeking someone with experience of sales and marketing in a similar environment, alongside knowledge and experience related to multiple disadvantage, allowing you to deliver some aspects of our training as required.  You will be highly organised, commercially minded and able to work closely with team members and associates who also deliver training and consultancy work.

You will join a small and committed team working with more than 50 local areas, and build deep relationships with local areas across the MEAM Approach network and beyond.

MEAM values and prioritises different perspectives and all lived experience and as such we welcome applications from all under-represented groups, people with experience of multiple disadvantage and people with convictions.

If you feel this role is for you, please visit the Team -> Jobs section on our website for a full recruitment pack. 

National Reconnect Programme Manager

We are seeking a strategic leader for a National Reconnect Manager role, you will manage and develop impactful Reconnect programme across England.

Position: National Reconnect Programme Manager
Salary: North East - £34,380, North West - £37,380 (IMW), London - £37,880 (ILW)
Location: National (Regular travel required across North East, Greater Manchester, London and South)
Contract: Permanent, Full-time (37.75 hours per week)
Closing date: Sunday 25th May, 2025

About the Role

As National Reconnect Manager, you will lead the development and delivery of a Reconnect programme, a vital service offering family support and mediation for young people aged 11–25 at risk of homelessness. The aim is to strengthen family relationships and prevent young people from leaving home unnecessarily, or support them to maintain family connections where this isn’t possible.

You’ll manage a dedicated team of Reconnect Workers across multiple regions, ensuring services meet high standards, achieve key outcomes, and reflect best practice.

Key responsibilities include:

· Leading national delivery of the Reconnect programme and achieving KPIs

· Line management and professional development of regional Reconnect Workers

· Providing specialist case advice, training and reflective practice

· Developing tools, resources and evidence-based practices

· Embedding outcomes monitoring and service evaluation

· Supporting strategic development and service innovation

· Ensuring compliance with safeguarding, quality standards and funding obligations

 

About You

We’re looking for a motivated and experienced leader with a background in delivering impactful services for young people and families.

You will have:

· Proven experience developing national youth or family programmes

· A Level 4 Interpersonal Mediation Practitioners Certificate (or equivalent)

· Excellent people and project management skills

· Experience creating evidence-based resources and leading service improvements

· Confidence in using data to monitor impact and drive development

· Strong understanding of safeguarding and the challenges facing young people at risk of homelessness

 

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

The organisation is a national charity committed to supporting people facing homelessness and housing insecurity. Services span from prevention and family support to supported accommodation and skills development. The charity empowers young people and vulnerable adults to realise their potential, live safely, and move forward with independence.

Their work is grounded in the Vincentian values of dignity, inclusion and action, and supported by psychologically informed approaches like Acceptance and Commitment Therapy.

As a team member, you’ll receive excellent support and development, including reflective practice, formal training, and opportunities for innovation and leadership.

This role requires an enhanced DBS check is required as it will involve directly working with vulnerable young people or adults at risk.

Other roles you may have experience of could include:
Family Services Manager, Youth Services Coordinator, Mediation Programme Lead, Homelessness Prevention Manager, Children & Families Programme Lead, National Service Delivery Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Department: Mass Participation
Location: hybrid – minimum one day per week at our Aldgate, London head office
Hours of work: 37.5 hours
Contract: permanent, full time
Salary: £48,000 – £53,000 per annum
Closing date: Wednesday 21st May at 11.59pm
Annual leave: 33 days (plus eight bank holidays)

Benefits

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

This is an exciting opportunity to join Dementia UK as Senior Mass Participation Manager. Leading a team of nine, you’ll be responsible for delivering a successful strategy and operational plan for virtual events and mass participation products, ensuring sustainable growth and impact.

Working within the Fundraising team, this role involves driving the development of engaging campaigns that increase supporter numbers and income, all while providing an excellent supporter experience. Collaboration across the charity is key to ensuring the programme runs efficiently, with decisions informed by data, supporter insights and market trends to help identify opportunities.

In partnership with the Head of Mass Participation, you will help shape and deliver the programme’s strategy, develop and monitor the annual budget and report on performance with clear analysis of any variances. The role also includes leading the creation and delivery of an insight-led marketing strategy.

To be successful in this role, you will have significant experience in mass participation fundraising and virtual events, with a strong track record of growing income. Confidence in setting and managing large budgets, reporting on KPIs and adjusting plans as necessary is essential. An understanding of supporter and stakeholder needs is vital, with the ability to use insight to shape effective communications and stewardship. You’ll also be an experienced team leader who can motivate and guide others to deliver results.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recrutiment team.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

The role

We are looking for an entrepreneurial and ambitious Business Development Manager to lead our organisational efforts around income generation. The role is ideal for someone with experience in fundraising and/or business development interested in leading the work of a small but impactful and highly respected charity in the health and social care space.

At National Voices, fundraising responsibilities are shared across the organisation, so it is important that the successful candidate is able to work in a collaborative way with others and is just as happy with rolling up their sleeves and writing bids and supporting others to.

National Voices’ is a unique organisation and so we are keen to bring on board a Business Development Manager who understands what our niche offer is and can work creatively to find funders and clients who are interested in that. We’re proud to be an organisation:

•  Which brings together 200+ health and care charities, connecting us with the experiences of millions of people.
• With an impactful policy and public affairs function, which is able to get into the room with top policy and political figures to make the case for a more person-centred and equitable health and care system.
• With a strong research function, which is able to credibly and impactfully bring together the insights of people who experience health inequalities and people with long-term conditions in a way that informs and improves the practice of decision makers in the NHS and social care.
•   With a skilled lived experience team, that works to develop the skills and knowledge of decision makers in health and care around co-production and co-design, and invests in the skills and agency of people with lived experience of health and care.
• With a strong focus on reducing health inequalities and a commitment to anti-racist and anti-oppressive approaches to our work. 

While your primary role will be raising funds for National Voices, you will need to be confident in acting as an ambassador for the organisation and in conveying who we are, what we do and the key priorities of our members and people who use health and care.

Responsibilities

Maintain and grow a strong pipeline of funders and clients

• Overseeing the work of our Membership, Development and Partnership Officer in bringing together weekly information on publicly advertised funding opportunities, periodically testing new search words in line with our strategic and commercial interests.
• Ensuring we have access to relevant tendering frameworks.
• Maintaining a pipeline of charitable Trusts and Foundations.

Write and submit bids, and support others to

•  In some instances, leading on bid writing – drafting, costing and submitting high quality bids for both project and core funding.
• In other instances, buddying with staff members on bids – carrying out initial call with funders to check fit of projects, supporting with budget development, sharing previous relevant tender responses to support bid writing, supporting submission, leading on the social value response and more.

Support and co-ordinate fundraising efforts of the staff team

• Co-ordinating the triaging and prioritisation of funding bids within the team, in line with our strategic priorities.
• Matching project ideas from across the team with funding opportunities.
• Organising fundraising meetings and ensuring the organisational income generation tracker is up to date.
• Supporting members of the staff team to develop their business development and fundraising skills.
• ·Providing advice and support to the wider team on compliance with our organisational ethical fundraising policy, the ABPI code, the ABHI code and the Code of Fundraising Practice.
• Maintaining our rate card.

Maintain and develop relationships with prospective funders, clients and organisations we may wish to partner with on funded projects

•  Maintaining and developing relationships with grant funding teams at pharmaceutical companies – keeping them updated on our priorities and pitching potential projects for grant funding.
•  Alongside other managers and the Senior Management Team, maintaining and developing relationships with development teams at organisations we may want to partner with – consultancy firms, think tanks, research agencies and more.

Manage our partnership scheme

• Take lead responsibility for client management and renewals for organisations on our partnership scheme.
• Coordinate responses to partnership requests within our staff team. Co-ordinate, develop and oversee the delivery of  our partnership offer.

General

•   Line-manage staff, in the first instance our Membership, Development and Partnership Officer, to include appraisals,  setting objectives, monitoring performance and supporting development.
•  Review our income generation approach regularly and making suggestions for improvements, using insights from both successful and unsuccessful bids.
• Report progress on our income generation to the board on a quarterly basis.
• Take a pro-active approach to including our members and people with lived experience in all areas of our work.
• Follow processes set out to measure, monitor and communicate the impact of our work.
• Support good project, financial and data management.
• Contribute to the team’s planning activities and undertake other relevant duties as appropriate.
• Deputise for other members of the team when needed.
• Be prepared to take part in full day events, including providing planning and support.
• Be prepared to take part in events outside of core hours, when sufficient notice has been given

Person specification

Values, attitudes and behaviours

• Passionate about National Voices’ mission and work.
• Proactive, flexible and responsive
• Comfortable working in a team, as well as under own initiative
• Entrepreneurial and commercially savvy.
• Calm under pressure and able to work to tight deadlines while maintaining accuracy.
• Committed to reducing inequality and embracing diversity.
• Comfortable with a range of views and perspectives and keen to make connections and build relationships.
• Willing and confident to assert views, constructively challenge others and receive constructive feedback.

Skills and abilities

• Excellent bid writing skills.
• Excellent communication skills, both written and verbal.
• Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.
• Excellent people skills, able to work collaboratively and flexibly in a small, friendly team, and communicate and collaborate with a wide range of external stakeholders at all levels
• Ability to embed clear and reliable processes amongst a team of creative and busy people.
• Strong IT skills including Microsoft Office programmes, CRM systems, online conference/meeting software and other programmes where required.
• Able to work well under pressure and to tight deadlines while maintaining attention to detail.

Experience, knowledge and understanding

• A proven track record in securing funding in the health and care space.
• A strong understanding of health and social care.
• Experience in strategy development and delivery around income generation, fundraising or sales.
• Experience of winning work through competitive tendering (desirable).
• Experience of securing funding from Trusts and Foundations (desirable).
• Experience of client / account management (desirable).

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to-face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time.

We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Equality and inclusion

As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. So we strongly encourage people from a Black, Asian or Minority Ethnic background, and people who live with health conditions or disability to apply. Our offices are fully accessible and we are an LGBT+ friendly employer. Men are currently underrepresented in our team so we would welcome applications from men and non-binary people.

We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.

We have a range of benefits in place to ensure everyone can thrive, for example:

• We are a Disability Confident employer
•  We offer enhanced parental and sickness leave
• We offer flexible working wherever possible
• We provide our employees with an annual wellbeing allowance
• And much more

If you are committed to reducing poverty in our communities, excited by our vision and ethos, and keen to use your debt advice experience to support those most in need, we would love you to consider applying for this role – it could be the best decision you ever make! 

The primary purpose of this role is to provide debt advice and money education on a case management basis and to support the provision of advice by volunteers. The post holder will be expected to manage their own cases and lead appointment sessions.

Ideally we are looking for someone with prior debt or social welfare experience, and who has experience of working with and supporting volunteers. However we will also consider employing someone as a trainee adviser if you are able to demonstrate that you possess the skills, maturity and determination to become proficient in this role. 

The role will be based in one of our branches in west London, but hybrid and remote options will be considered for the right candidate.

Crosslight Advice offers a comprehensive range of benefits to employees including access to a Health Cash Back Plan and EAP and is committed to offering comprehensive learning and development opportunities. Full and part time working options will be considered.

To find out more please see our Job Pack attached.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights, and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy, and capacity building with our member societies.

The FIGO Fistula Surgery Training Initiative (FSTI) project has been in existence for 10 years and in that time has become recognised as a key global project, instrumental in delivering capacity building and improved healthcare outcomes for women, with an emphasis on the global south. After 10 years the senior project manager has stepped down and FIGO are seeking to use this as an opportunity to review the project delivery model.

The Interim Senior Project Manager role will lead the FIGO Fistula Project on an interim basis and be responsible for the ongoing delivery of the project during that period. In addition, they will be expected to review the project delivery model, ensuring that the project aligns to best practice and delivers in the most effective and efficient manner possible for the future, whilst ensuring agreed project outcomes.

Title Senior Trusts and Foundations Fundraising Manager 

Reporting To Director of Income 

Location Hybrid, with a minimum of one day per week in the office, and flexibility to attend more often if required. Our office is based in Shepherd’s Bush, London.

Salary £45,000 - £48,000 per annum 

Hours of Work 40 hours per week (inclusive of a one hour paid daily lunch break)

Contract Permanent

Benefits

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced pension;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card 

Closing Date: 30th May 2025, 5pm 

Job Summary

To contribute to our Income Team's purpose by implementing the Philanthropic income strategy, and working to secure new six figure trusts and foundations through high quality applications and reporting.

Main Responsibilities 

• To manage the Philanthropy Officer role, and plan a rolling programme of prospect research for new major donors and trusts and foundations at all levels of funding across the year.
• Developing high quality applications and proposals for potential donors and funders, utilising your strong writing skills.
• Working with the Data Insight Team and Clinical Team to utilise Shout insight and clinical research to develop a strong narrative for MHI services
• Providing effective and successful stewardship and relationship management to a portfolio of high value funders, including annual funder reports and inputting to quarterly funder newsletters and communications.
• Work with other voluntary organisations to maximise joint fundraising when appropriate opportunities arise
• To work with the CEO and Director of Income on the identification, cultivation and stewardship of high value and potential high values supporters across income streams
• As the Senior Fundraising Manager sits within the Income team, the role will build relationships with all members of the team, providing regular updates, working with the Director of Income to share information to the wider organisation and meeting the professional standards of representing MHI to external parties.
• To work with the Philanthropy Officer to continuously improve stewardship processes, working to re-pledge funding, whilst assisting one another in strengthening applications to new potential funders
• To coordinate and maintain relationships with multiple high value funders and assist the Director of Income in creating and maintaining an efficient process for this.
• To work with the Director of Income to coordinate and maintain all contractual relationships. Working with the data team to calendar reporting requirements to ensure proactive stewardship and relationship management.
• To work with Income Team members to ensure all internal reporting is highlighted and processed on a regular basis. This will include updating the organisational CRM for reporting purposes.
• To work closely with the Director of Income and Marketing Team to provide regular communications to funder portfolio
• To undertake regular prospect research to continue to grow the pool of high value major donor and trust and foundation prospects
• To use strong written skills to complete applications for new trust and foundation funding opportunities
• To use strong written and verbal skills to provide written reporting to current funders, whilst organising face to face/virtual meetings for funding updates alongside the Director of Income or CEO
• To develop, review and maintain an efficient and effective record keeping system, including current and archived files and files of a confidential nature, using appropriate paper and electronic systems. 

Person Specification 

Essential

• Highly developed interpersonal and verbal communication skills in order to deal effectively, efficiently and appropriately with internal and external stakeholders.
• Highly organised to manage a wider portfolio of funders requiring differing reporting and communication
• Highly developed ability to write in a clear and concise manner for external funders and partners
• Well developed ability to collect data from various sources, analyse findings and present them clearly in a way that meets desired outcomes
• Well developed ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
• Well developed ability to undertake primary and secondary research on potential funders, trusts and foundations
• Well developed ability to work with others as part of a team, providing support as required, and building and maintaining effective working relationships with individuals in order to achieve objectives.
• Well developed eye for detail when completing applications and reports for new and current funders 
• Ability to work at speed and accuracy with a number of concurrent priorities.
• Ability to deal with confidential information sensitively and appropriately. 
• Experience of developing, maintaining and reviewing paper and electronic administrative systems and information systems.  
• Commitment to apply MHIs values and behaviours to all aspects of work.

Desirable 

• Experience of successfully undertaking a role working with high value philanthropic funders and stakeholders and maintaining professional relationships
• Experience of both face to face and virtual stakeholder meetings with high value philanthropic funders
• Experience of managing a trust and foundation team

This role is subject to eligibility to work in the UK, plus satisfactory right to work and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Director of Corporate Services
 
We have an exciting opportunity for a Director of Corporate Services to join our Senior Management Team and provide expert leadership of our Corporate Services Directorate, specifically our facilities, finance, IT and registration teams, as well as carry responsibility for audit, risk and assurance, and support our Audit, Risk and Finance and Investment Committees. Reporting to the Chief Executive and Registrar, this is a high-profile and satisfying role requiring credible and visible leadership, demonstrable business expertise and high attention to detail, underpinned by adherence to GOC values and active promotion of equality, diversity and inclusion, enabling everyone who works for the GOC to give their best for the maintenance of public confidence in the professions we regulate and the public we serve.

You will join our senior management team (SMT) at an exciting time. For the third year in a row we have met all 18 of the Professional Standards Authority’s (PSA) Standards of Good Regulation, and through harnessing the ideas and talents of all our people you will help successfully realise our new strategy ‘Safe and effective eye care for all’, alongside sharing collective responsibility for the GOC’s overall management and smooth operation, where our focus is to consolidate and extend our achievements in our ambition to be a world class regulator.

We are particularly interested in candidates who can operate strategically in relation to audit, risk and finance and are skilled at leading a Council or Board and its committees to identify and manage key risks, plan mitigations and develop internal controls and associated assurance activity to ensure our finances and management of corporate and departmental risks match our strategic ambitions. You will also chair our monthly SMT risk register meetings and be adept at preparing comprehensive and well-written reports and briefing papers to help inform good decision making and accurate reporting.

Maintaining the integrity and accuracy of our register is paramount, as is managing registration renewals and applications for registration, including from optical professionals registered overseas. A key focus here is learning lessons from never events and engaging with PSA’s review of our performance in this area. We are also making a significant investment from our reserves to improve our digital infrastructure. This includes implementing a new MyGOC platform, with the build phase just launched. We anticipate this will deliver improvements to our digital interface with our registrants, and to our ability to provide excellent customer-service. as well as facilitate positive operational improvements. Our digital-first strategy describes our ambitions for the next five years to be a digitally enabled, cyber secure organisation, including through the appropriate use of AI, ensuring all our people are fully supported in their use of our digital environment.

We have recently moved office into temporary accommodation at One Canada Square, with a second move planned into our new office in late June 2025. Your leadership of our facilities team will be central to managing this move, identifying and managing risks and capitalising on the opportunities a new office will bring to the development of our internal culture.

In addition, your strategic leadership of our expert finance team will ensure our effective financial management, regulatory compliance and optimisation of resources, and ensuring our financial resilience, and continuously improving and managing our financial capabilities so that we are best placed to finance our functions efficiently. An important dimension of the role will be the support and advice you provide to the Chief Executive, Chair and Council, SMT, committees, panels, workers, members and employees on all matters relating to the delivery of Corporate Services in accordance with our statutory responsibilities. Your leadership and development of a high-performing multi-disciplinary team will also ensure we meet current and anticipated regulatory needs and public protection within an ever-changing landscape.

If you share our values, have the expertise and skills to take our practice to “world class” and aspire to have an impact beyond the boundaries of your role, helping to shape eye care regulation at this exciting time, we would be delighted to hear from you.

Please note your application will not be accepted without a statement of no more than 2 sides of A4 indicating how you meet the ‘essential skills, experience, qualifications’ and ‘critical competencies and behaviours’ given in the Person Specification on page 13 in the Recruitment Pack, in order to demonstrate your ability to deliver the key accountabilities listed on pages 10-11 of the Recruitment Pack.

Important dates:

Closing date for applications - Wednesday 4 June 10am

Shortlisted candidates will be asked to attend the following:

Wednesday 18th June 2025: staff networks engagement and SMT engagement (Two sessions, about 20-30mins each, online – via MS Teams)

Friday 20th June 2025: In person competency-based interview at either our new office at One Canada Square or other London location. At interview you will be invited to make a short (3-4 min) presentation on a topic provided approx. one week in advance of the interview.

If these dates are problematic, please indicate in your covering email/ letter. Some flexibility may be offered, but this is not guaranteed.
 
PLEASE SEE RECRUITMENT PACK FOR FULL INFORMATION ON THE ROLE AND HOW TO APPLY
 
Location: Canada Square, London
Contract Type: Permanent
Hours: Full time, 34.75 hours per week
Salary: £107,115 - £134,710
 
You may also have experience in the following: Director of Corporate Services, Head of Corporate Services, VP Corporate Services, Director of Business Operations, Director of Administrative Services, Director of Corporate Operations, Corporate Services Manager, Executive Director – Corporate Services, Chief Administrative Officer Strategic planning, Operational management, Corporate governance, Compliance & risk management, Financial oversight / budget management, Organizational development, Executive leadership, Stakeholder engagement, Cross-functional leadership, Corporate administration etc
 
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