Generalist advice caseworker jobs

Trainee Generalist Advice Caseworker

Citizens Advice Southwark

London, Greater London (On-site)

SE1, London

Southwark, Greater London

£32,749 per annum (increasing to NJC Scale 6 - £35,689 to £37,851 per annum - after 6 months)

Full-time

Permanent

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Job description

This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 6 months. You will also be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £35,689 per annum.

You must be a trained Gateway Assessor
Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing Date: 9.00 am Tuesday 25 November 2025 Interviews will take place on Friday 28 November 2025

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Citizens Advice Southwark View profile

Registered Charity

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Refreshed on: 16 November 2025

Closing date: 25 November 2025 at 09:00

Tags: Advice / Information, Advocacy, Information Management, Social / Support Work

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Advice Caseworker Generalist Advice

St Vincent de Paul Society

Bradford, West Yorkshire (On-site)

Up to £28,957.5 per year

Full-time

Contract

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Job description

Advice Caseworker – Generalist Advice

Location: Bradford / Hybrid

Salary: Up to £28,957.50 per annum

Vacancy Type: Fixed Term Contract until March 2027 (With the possibility of an extension), Full Time

Closing Date: 1st December 2025

St Vincent de Paul Society has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. They are dedicated to tackling poverty in all its forms by offering practical, person-to-person support to those in need. Their mission is rooted in dignity, compassion, and respect - serving anyone, regardless of faith, race, gender, or background.

Are you passionate about making a difference in people’s lives through high-quality welfare advice?

Do you have experience in delivering client-focused support across a range of issues including debt, housing, and benefits?

The Role

They are seeking a dedicated Advice Caseworker (Generalist) to join their team in Bradford. This role is part of their BMDC Advice Contract and plays a vital part in transforming and improving access to advice services for their community.

Key Responsibilities:

Deliver triage assessments and generalist advice at first contact.
Provide outreach and telephone-based support on welfare, housing, and debt issues.
Assist clients with income maximisation, benefit take-up, form filling, and written appeals.
Maintain accurate case records using Advice Pro and contribute to statistical reporting.
Advocate on behalf of clients with third parties and statutory bodies.
Stay up to date with relevant legislation and maintain CPD.

Skills and Qualifications

Essential:

Experience in providing welfare advice.
Strong communication and negotiation skills.
Ability to manage a caseload and work independently.
Commitment to continuous professional development.
Understanding of advice quality standards and regulatory frameworks.
The successful candidate will be required to undergo an enhanced DBS check before commencing employment.

Desirable:

Experience in debt and/or housing advice.
CertMap qualification or willingness to work towards it.
Experience in case checking and report writing.
Knowledge of MaPS, FCA, and AQS requirements.

A full UK driving licence and access to your own transport is required.

Why Join Them?

You’ll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. They offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

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