We are  looking for an experienced and well-qualified HR Business Partner who shares our values and is committed to our causes, and who knows how to help a small organisation make the transition from start-up to a more established state, building a firmer organisational foundation for future growth and change.  We have many ideas and plans for the future and our HR Business Partner will help to bring them to fruition.

We have a team of 12 people currently, at different stages of their specialist careers in law, communications, research, policy, campaigning and corporate and governance support - but all united in their energy and commitment to GLP and the public it serves. We expect our team to grow by 6-8 roles over the coming 12-18 months, and as it does, we are committed to doing the best for them so that they can successfully achieve our aims and develop their capabilities. 

This is an ideal opportunity for an experienced HR professional who wants to bring their generalist knowledge, wisdom and energy to an exciting and growing small organisation committed to the public good and to doing things the right way – and being seen to do so.

At Citizens Advice Hounslow we are looking to appoint an experienced Generalist Adviser with the ability to work remotely (via phone and/or digital channels) as well as the flexibility to work from our offices and outreach venues when viable.

To apply you need to demonstrate:

• at least one year full-time or part-time equivalent experience of providing high quality advice and casework at generalist level;
• a sound knowledge of generalist enquiry areas, in particular welfare benefits and debt;
• the ability to work out benefit calculations and better-off calculations in a system where Universal Credit and legacy benefits operate alongside;
• the ability to meet deadlines and manage your workload in a pressured environment;
• the capacity to work unsupervised or with minimal supervision
• good communication and IT skills to deal efficiently with telephone queries, online information and case recording on a CRM.
• the willingness to take up research & campaign work in accordance with the aims and principles of Citizens Advice
• the willingness to carry out any other reasonable duties as and when required to meet service needs
• the flexibility to work remotely and ideally move around the borough and work from our venues if required, should this become possible again.

For more details about the role please download the Job Description and Person Specification.

Please note:We can only respond to successful applicants. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.

Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking to recruit an experienced Advice Supervisor or Caseworker with experience in a supervisory role to:

• support and supervise advice sessions (currently all services are running remotely, mainly by phone)
• check advisers’ work at generalist level
• give advice to clients if required, according to service needs, dealing with own casework
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required

For more information about the role please download the Job Description and Person Specification.

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

Interim HR Generalist
International charity 
6 month contract
South London
Full time - part-time considered
c£35,000

Immediate start

We are seeking an experienced HR generalist who is able to provide the additional capacity this busy team is working through.

The successful candidate will have significant proven experience gained in the charity sector, ideally in an international NGO. 

Expressions of interest are sought as soon as practicably possible and application is by way of CV in the first instance.

We are recruiting the following to support our generalist advice service -

Position:                  Telephone and Digital Adviser

Hours:                        22 hours per week.

Location:                   Either at the Ulverston or Kendal office. Due to Covid-19, you will initially be working from home, but with a view to returning to an office-based role.

Type of contract:     Fixed term until 31 March 2022

Actual Salary:      £11,855 - £12,286, plus 3% Pension contribution, dependent on skills and experience.

Closing date:  Tuesday 16 March 2021 at 12noon

Interview Date:  Wednesday 24 March 2021

Purpose:

We are a local charity providing advice and information to the people across South Lakeland. We are a member of the national Citizens Advice service. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs.

The purpose of the role is to ensure people can contact our services more quickly and easily and to receive a service that is appropriate for their needs.

You will be 

• the initial point of contact for enquiries;

• undertaking  an assessment of their advice needs to direct them towards the most appropriate advice to support in the resolution of their problem;

• providing quality assured telephone, webchat and email advice;

• working as part of a team;

• assisting people from the local community to get the help they need;

 

• supporting the aim of South Lakes Citizens Advice to increase its reach across the district. 

The successful candidate will have a professional telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds. Previous experience in advice or customer care settings is an advantage but not essential. You will be given full training and provided with extensive support.

How to apply:

For further information and an application form please contact Karen 

Every local Citizens Advice is a registered charity

Authorised and regulated by the Financial Conduct Authority FRN: 617574

Company Limited by Guarantee no: 6113551

Charity no: 1118656

Located across sites in Hammersmith and Fulham. Rota Saturdays at Food Bank sites

Citizens Advice Hammersmith and Fulham, pioneering Advice and information services have gained national recognition - Team of Year, Citizens Advice National Conference 2020.

The project ‘more than food’ approach embeds advisers within the local Foodbank.  Helping families/individuals accessing the Food Bank.  Addressing their immediate and underlying problems, to reduce/eliminate their need for food bank assistance. Building their financial resilience for the future.

You will have recent experience of delivering, generalist advice on a wide range of topics (Debt, Housing, Welfare Benefits). Have excellent communication skills. Strong IT skills, with the ability to analyse, interpret and record information to the required quality standards.  Deliver Outreach advice in multiple team settings, across the week. Including a Saturday rota (usually once per month.

Currently due to the Covid-19 Pandemic, work will be home-based until a time when the Food Bank centres re-open.

To apply, please visit our website.

Closing Date: 10am Monday 22nd February 2021
Interview Date: Thursday 25th February 2021 (fixed date)

The Mental Health Foundation is recruiting for an HR Advisor to support our HR Team.

Starting salary 35,143 rising to 39,000 + LW 3,285

The Mental Health Foundation is the UK's leading charity for everyone's mental health. We are home to Mental Health Awareness Week and, with prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive.

Our focus is on three key areas:

1. Impact
We systematically consider how to scale ideas informed by evidence. We build partnerships and alliances that increase the impact and reach of our work.
2. Influence
We harness evidence and the voice of lived experience to advocate for preventive approaches and create campaigns which tackle the root causes of poor mental health.
3. Integrity
We continue to build a strong organisation that lives its values and principles - that is open, kind, outward-looking and sustainable.

We have pioneered change for 70 years and we are not afraid to challenge the status quo. Come join us!

This new and exciting HR Advisor role will provide an expert, professional and responsive HR service across the Foundation. The main functions of this role are to manage designated members of the HR Team (including overseeing the management of all HR information systems and processes), manage recruitment and oversee payroll, ensuring statutory compliance and best practice. This is a generalist role and the post holder will be involved in all aspects of HR.

What does the role involve?

* Contribute to guiding, upskilling and supporting the team to deliver high quality HR services and ensuring compliance with legislation and best practice.
* A strong focus on team wellbeing.
* Management of the end-to-end recruitment process, including on boarding and induction for an outstanding employee experience from beginning to end.
* Continuous review and improvement of HR policy, process and documentation, including payroll.

What qualifications, skills, knowledge and experience are we looking for?

* A CIPD qualified or appropriately experienced HR generalist
* Who knows and understands the employee life cycle/course and how it works...
* And who has successfully managed staff, recruitment and payroll.
* We also need a range of experience of supporting staff at all levels through reliable advice and guidance and with HR casework.

Why should you join the Mental Health Foundation?

* 25 days annual leave plus bank holidays, rising to 27 after 5 years' service
* 3 closure days between Christmas and New Year
* Up to 3 wellbeing days per annum
* Employee Assistance Programme
* Generous non-contributory pension scheme, 8% at 3 months service, rising to 10% at 6 months service employer contribution
* Life Assurance Scheme at four times annual salary
* Flexible working
* Season Ticket Loan
* Cycle to work scheme

Please note that for safeguarding purposes, all our roles require a DBS check. Also, we are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.?

How to apply
If you think your skills match and you'd like to be part of a dynamic and growing organisation, please complete and send your application form along with equal opportunities form to our recruitment partners Harris Hill, Shweta Prabhakar [email protected] . Please note that all sections of the application form should be completed as CVs will not be accepted. Applications will close at 5pm on Thursday 11 March 2021.

Diversity is greatly valued at the Foundation. Applications from all sections of the community are actively encouraged. If you require any additional support or have any questions regarding the role, please contact Shweta Prabhakar at [email protected]

Due to Covid-19 and until further notice, we are operating digital recruitment (including interviews via video conferencing) and on-boarding processes. We are blending office and homeworking until further notice.

We look forward to hearing from you!

HR Advisor

They’ve got a fight on their hands and they’re looking for a truly exceptional candidate to join the team!

Today, 12 children and young people in the UK hear the shocking news they have cancer. Our client is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

They look for people who want to turn their passion, expertise and integrity into an exceptional career.

Could you be part of Team Young Lives?

They are looking for an engaged, experienced HR Advisor to join their fast paced HR team, providing proactive professional support to managers in all areas of Human Resources and the employee lifecycle.

This role is a true generalist role. As HR Advisor, you’ll work with the HR Operations team to deliver high quality recruitment, on boarding processes, payroll and advisory services, together with being a point of contact for general HR queries in relation to our client's HR policies and procedure. You will also manage employee relations cases under the guidance of the HR Operations Manager and HR Business Partners. As a small team, there is lots of opportunity to get involved, so you’ll be just as comfortable answering a complex pay query, giving recruitment advice, or coaching a manager through a disciplinary process.

You’ll work with staff all across the charity, so they’re looking for someone with great relationship building skills, who has a proactive approach to problem solving and can tailor their advice to find solutions which take both policy and business need into account.

Experience working within a similar HR advisory role, strong knowledge of current employment legislation with a track record of putting this into practice, and knowledge and experience of the full employee lifecycle is essential. You will have excellent written and verbal communication skills, and be confident in communicating complex information clearly. The successful applicant will have a collaborative approach, be a strong organiser with excellent attention to detail and the ability to use their initiative. Payroll understanding and experience is advantageous, as is a CIPD qualification.

Usually this role would be based in their Hammersmith office, although currently in line with government guidance the majority of their office roles are temporarily working from home. In the longer-term there is the potential to be based in the Hammersmith or Bristol Office, but working anywhere from home would be considered. If not based in the London area, there will be occasional travel to Hammersmith involved. In the immediate term they will agree appropriate arrangements with the post holder.

What they offer:

In return for your commitment, they offer a great reward package, which includes generous annual leave entitlement and pension scheme, season ticket and bike loans, as well as flexible working arrangements and great development opportunities.

Location: Home based

Contract Type: Permanent

Hours per week: 35

Salary: £34,152 (London); £32,365 (Outside London)

Closing Date: 9 March 2021

You may have experience of the following: HR Coordinator, HR Advisor, HR Assistant, HR Administrator, HR Manager, Human Resources Coordinator, Human Resources Advisor, Human Resources Assistant, Human Resources Administrator, Human Resources Manager, etc.

Ref: 97221

We are looking for an Advice Supervisor or experienced Adviser (caseworker) to join our team.  If you are passionate about supporting individuals and families in need, have a minimum of two years Adviser experience (Citizens Advice or equivalent accreditation), are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.

You must be prepared to work flexibly, currently due to the Covid-19, work is home based until our Lambeth premises and outreach re-open.  Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

I am working exclusively with an independent charity on a 10-month part-time standalone HR Advisor role covering maternity leave paying £35,000 pro rata. The role will be for 28 hours per week and the charity provides grants through their own resources which allows young people the opportunity to reach their potential and enjoy a better life.

The charity which was founded by a famous publisher and Philanthropist over 30 years ago is located close to Kings Cross station and you will have the opportunity to be office and home based. The organisation currently has 45 employees and you will report into the Chief Operating Officer.

The purpose of this Standalone HR Advisor role is to provide HR generalist support to the charity along with overseeing the monthly payroll (outsourced). You will lead on all recruitment along with advising colleagues with their HR queries. You will train the employees on how to use the HR database (PeopleHR) together with ensuring the HR files are updated and correct. You will be in charge of any employee relations cases that also arise. Finally, you be involved in key HR projects throughout the FTC with a focus around wellbeing.

To be a success in this important HR role you will ideally have a track record of supporting at a HR Advisor level or above. Strong IT skills are essential with the ability to understand HR Data for the outsourced monthly payroll. The charity would like someone with experience from the non-profit sector or someone who shares the same passion and values as they do.

You will receive a number of great benefits from this role which include a 10% pension contribution, medical health insurance along with a salary of £35,000 pro rata for the duration of the contract.

If you have the above skills and experience or keen to learn more, please get in touch for more information at [email protected]

Full time 37 hours per week over 5 days Monday to Friday

Salary £19,408 to £22,741 per annum

Temporary Maternity Cover position for one year

The role is usually office based in Bournemouth – temporary remote home working during the pandemic. When restrictions lift this role may require some office working, home working and occasional travel for meetings

This post offers an exciting opportunity for those wanting a career in human resources, to further develop skills through involvement in various aspects of HR including recruitment, induction for employees & volunteers, DBS checks, organisational & service changes, training & development, systems and general HR administration.

Candidates should have experience in HR administration and be an active team player. Excellent interpersonal and communication skills are essential to provide a comprehensive generalist HR support service. You should be organised, able to prioritise, have accurate record keeping skills, be confident in IT packages and systems to support the HR team. Your willingness to be flexible and adaptable is key and will ensure this is a rewarding position.

Please note that a fibre broadband is required to be able to work from home.

If you feel that you can contribute in this way, we would like to hear from you.

Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.

We are looking for people interested in working as Advice Session Supervisors to provide cover as required across our four offices. This role includes:

– running the daily advice session, including managing the schedule of client appointments

– supervising the work of a team of volunteer advisers, including providing the support for to new volunteers and

– in conjunction with the Advice Services Manager, ensuring the high quality service delivery and advice standards are maintained, including through checking and providing feedback on written records or advice provided by volunteers.

We are ideally looking for people with recent generalist advice experience in a Citizens Advice setting, or an equivalent advice service, with excellent communications skills and a commitment to delivering high quality advice service. But we will also happily consider suitable candidates without this experience who are willing to learn on the job.

These appointments will be permanent, subject to the continued availability of funding.

We have an exciting opportunity for an HR expert to support our small London-based charity with its vital work helping women with convictions to become work-ready and find employment.

We need someone to help us ensure we have the right policies and processes, that our staff’s training and development is prioritised and that we have a happy, inclusive, high-performing culture that means we can maximise our impact as a charity.

The successful candidate must have at least five years’ experience in an HR generalist role with solid and up to date knowledge of UK employment legislation and its application. Experience in developing and supporting line managers is essential, underpinned by an excellent understanding of coaching and mentoring approaches to people management and of diversity and inclusion. We retain an external HR consultancy for high-level advice should we need it, but you will still need a track record of managing a complex caseload. Qualification-wise, CIPD Level 5 is the minimum requirement, with level 7 preferred.

High quality advice and excellent client outcomes are at the very core of the service we provide.  Maintaining and improving advice quality across all of our services is an important part of our strategic ambitions.

Are you an accredited adviser who embraces all aspects of quality advice?

Is your dream role to work with and support staff and volunteers to ensure they provide the highest quality advice for individuals and families in need? 

 Do you thrive on training and supporting a dedicated team to improve and support the quality of advice?

Then this job is for you!

We’re currently working remotely owing to Covid 19.  When government guidance permits, our services and support will return to a mix of remote and face-to-face.  This particular role can remain remote, but to best support our team there is an expectation to attend one of our London offices an average of once a month.