Generalist Advisers Jobs in London, Greater London
Generalist Adviser
Are you interested in working for a local charity providing advice to the most vulnerable and marginalised groups across Greenwich. If so we are interested in hearing from you. Please download and submit the application pack from our website, we will not accept CV's as a valid application
The Greenwich Citizens Advice office is located in Woolwich, Greenwich. The role involves advising people face to face at our Woolwich office, at outreach venues across the Borough, by telephone, email and virtually. There is the right to request some home working, once the staff have passed their probationary period. There is also a flexitime policy in place.
You will need to be able to work well as part of a team and independently and be committed to our policies, aims and objectives
Are you an experienced, proactive HR professional with the drive to make a difference?
St Mungo’s is pleased to offer an exciting and challenging opportunity for an experienced HR professional to join us and play a key role in shaping how we deliver outstanding HR services. You will be joining an enthusiastic, motivated and highly professional team, working alongside 2 other People Business Partners and supported by People Advisors and Administrators.
If you are an experienced strategic HR professional looking for a new challenge, this is a great opportunity for you to get involved with a fantastic organisation that works tirelessly to ensure that everyone has a place to call home and can fulfil their hopes and ambitions.
As a People Business Partner, your main responsibilities will include:
• Acting as the dedicated Partner for a specific region; supporting, influencing and challenging senior stakeholders to achieve strategic objectives
• Managing a case load of complex employee relations cases and employment tribunals
• Leading on change management processes including TUPE and restructures
• Advising, coaching and empowering managers to build and develop engaged and effective teams
• Using management information and analytics to identify trends and deliver service improvements
• Driving organisational and local change by understanding business needs and influencing managers to implement positive practice
About you
To be successful in the role you will be a proactive, driven individual with an up to date knowledge of employment law, best practice and strategic thinking in HR along with strong generalist HR experience. You will be a confident influencer, adept at managing multiple priorities and will be CIPD qualified.
If you are passionate about people and supporting them in our mission to end homelessness then this could be the role for you.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description, person specification and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
Closing date: 10am on Thursday 26 September
Interview and assessments on: tbc
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
The client requests no contact from agencies or media sales.
Contract Type: Fixed Term Contract
Salary: £29,702 per annum (pro rata to £23,761 p.a 0.8 FTE)
Location: Bromley by Bow Centre, London - Borough of Tower Hamlets in East London
We are recruiting an Advisor and Caseworker to help us meet the growing needs of our community who are facing the cost of living crisis, energy crisis and help improve their health and wellbeing.
The Integrated Advice service at the Bromley by Bow Centre is a well-established programme of support which has been running within East London for over a decade, providing in-depth one-to-one advice on welfare benefits, debt, housing, financial and energy advice, community workshops, training and volunteering opportunities. All our advisors are expected to work across a range of contracts and support the team in its delivery of key performance indicators (KPIs). The Centre’s holistic approach means that we seek to support peoples’ multiple needs. Within all of our services, we aim to gain an understanding of our clients’ needs and support them to access a range of services and activities both at the Centre and through local partners.
As a Generalist Advisor you will provide initial triage and assessments to people accessing the Integrated Advice to identify individual needs, complexity of the issue(s) and specific requirements. You will deliver advice sessions onsite and in outreach venues such as GP surgeries, children centres and neighbourhood hubs. Provide free, impartial and confidential assisted and generalist advice to clients on a range of issues including social welfare, housing, debt, energy advice and money management.
You may have experience in the following roles: Welfare Advisor, Housing Caseworker, Debt Advisor, Money Advice Caseworker, Benefits Advisor, Community Outreach Worker, Support Worker, Advocacy Caseworker, Citizen Advice Bureau Advisor, Financial Inclusion Officer, Income Maximisation Officer, Social Welfare Advisor, etc.
REF-216 799
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £26,500 per annum, dependent on experience, for accredited Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 22nd September 2024
Are you an experienced accredited Adviser?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to ongoing training/development as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) - Essential
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
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IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website in order to apply.
The deadline for applications is 6pm, Sunday 22nd September 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Housing Advisor
Reports to: Manager of Advice Services
Location: Westminster, Central London
Hours: Full time or part time (21-35 hours)
Salary: £36,000 per year (pro rata for part time)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Housing Advisor to provide a structured advice and information service to clients of the centre in housing law, housing options and aspects of welfare benefits that relate to housing and homelessness. This is an exciting role in our Advice team that will manage a specialist housing caseload and provide emergency housing advice to clients in crisis. You will work closely with other teams in the centre to ensure clients are offered an integrated holistic service. You will also build and maintain good relationships with statutory and other partners and to work together with them to get the best outcomes for our clients and to monitor unmet need locally so that this can be addressed.
This is just one of the new posts we are recruiting as part of a new project to support families experiencing homelessness in and around Westminster. It follows a report we published last year on the lived experience of families living in temporary accommodation. We are delighted to have secured funding to help us build on this research and pilot different approaches to reach those most in need. We want to develop support that not only meets emergency needs but can enable longer term outcomes. Our aim is to build the case for positive change and reduce future rates of homelessness and poverty. In this role you can play a part in designing, testing and evidencing different approaches with a team of colleagues that cross different advice specialisms and professional family support.
You will join a Centre with a distinct service offer. In our staff survey last year 94 % of colleagues said they enjoy the work they do, and 95% felt they make a difference. Our central London location and generous supporter base is helping us build our impact and influence through a strengthened ability to evidence the impact of our work. We work hard to give our advisors the time and autonomy to achieve the greatest change for our clients.
Please refer to the job description for further information.
To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Benefits
· 26 days’ annual leave (pro rata for part time staff), rising to 28 days (pro rata for part time staff) after two years’ service
· Pension: the Centre provides a stakeholder pension scheme and will match employee contributions up to a maximum of 6%.
· Life assurance cover(after probation passed)
· Season ticket loan
· Training and development opportunities
Closing date for applications: There is no closing date for this role. We will be evaluating applications as we receive them, so if you are interested in the position, we would encourage you to apply as soon as possible.
The client requests no contact from agencies or media sales.
Role: Debt Advisor
Duration: 6 months fixed term contract
Salary: £30,000 – 33,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)
We are delighted to be working with a debt advice and education charity to recruit an experienced Debt Advisor.
About the role:
As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.
Key Responsibilities:
• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
• Support Senior Advisor/Supervisor with duties and act as a deputy in AM absence
About you:
To be considered for this role you’ll need an Accredited Debt Advice Qualification to Caseworker Level (Institute of Money Advisers Certificate of Money Advice or Community Money Advice Level 3 Award in Debt Advice or similar) with a minimum one-year experience of providing comprehensive Debt Advice in line with Financial Conduct Authority and Debt Advice Quality Framework. Or alternatively an accredited Generalist Adviser with at least one year’s experience and are willing to complete the relevant Debt Adviser training qualification.
You will have:
• A proactive approach, with the ability to manage multiple cases on an ongoing basis,
• Ability to independently manage own workload and delivering on project KPIs
• Support junior and trainee members of the team through coaching and mentorship
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• Consistent attention to detail and ability to adhere to necessary guidance and rules such as FCA, GDPR and all other organisational policies and legal obligation to ensure strict compliance
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Advice Supervisor - Welfare Rights or Housing Specialism
Reports to: Manager of Advice Services
Location: Westminster, Central London
Hours: Full time or part time (21-35 hours)
Salary: £39,500 per year (pro rata for part time)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Advice Supervisor with Welfare Rights or Housing experience to help us develop and expand our service to better meet the needs of vulnerable groups, and to maintain our agility to respond to emerging needs in the future. This is a new and exciting role in our Advice team that will supervise, and line manage Welfare Rights Specialists or Housing Advisors within the Advice Team. You will also provide a structured information, advice and casework service (including representation at tribunal where appropriate) to clients of the centre with complex housing or welfare rights issues. In addition to this, you will provide second tier advice and training in welfare rights or housing for generalist advisors and other staff/volunteers who are not specialists in those fields.
This is just one of the new posts we are recruiting as part of a new project to support families experiencing homelessness in and around Westminster. It follows a report we published last year on the lived experience of families living in temporary accommodation. We are delighted to have secured funding to help us build on this research and pilot different approaches to reach those most in need. We want to develop support that not only meets emergency needs but can enable longer term outcomes. Our aim is to build the case for positive change and reduce future rates of homelessness and poverty. In this role you can play a part in designing, testing and evidencing different approaches with a team of colleagues that cross different advice specialisms and professional family support.
You will join a Centre with a distinct service offer. In our staff survey last year 94 % of colleagues said they enjoy the work they do, and 95% felt they make a difference. Our central London location and generous supporter base is helping us build our impact and influence through a strengthened ability to evidence the impact of our work. We work hard to give our advisors the time and autonomy to achieve the greatest change for our clients.
Please refer to the job description for further information.
To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Benefits
· 26 days’ annual leave (pro rata for part time staff), rising to 28 days (pro rata for part time staff) after two years’ service
· Pension: the Centre provides a stakeholder pension scheme and will match employee contributions up to a maximum of 6%.
· Life assurance cover(after probation passed)
· Season ticket loan
· Training and development opportunities
Closing date for applications: There is no closing date for this role. We will be evaluating applications as we receive them, so if you are interested in the position, we would encourage you to apply as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity for a senior HR Admin transitioning to managing an HR standalone function. This is an interim full-time role based in Farringdon, with occasional travel to Bristol. You will have the opportunity to significantly contribute to the development of the HR function at Deighton Pierce Glynn (DPG). The role supports all aspects of HR administration, the activities relating to recruitment & development, diversity & inclusion, promoting positive employee relations, reward, wellbeing and helping to ensure relevant HR policies and procedures are understood and followed. You will have the opportunity to work with the DPG team and the Senior HR Consultant, collaboratively, to develop the HR function, putting in place more structure and consistency at DPG. You will also have the chance to undertake HR initiatives that help deliver the DPG People and Culture objectives.
You will have the ability to truly grow and develop within the role as you will be the main HR contact for all HR matters, with support from the Managing Partner, Practice Manager and HR Consultant.
Requirements:
- At least 2-4 years’ experience in a Senior HR Admin role with some generalist background including supporting ER cases.
- A desire to continue developing your HR experience, including studying the CIPD, and growing your career in this area.
- Able to demonstrate professionalism, discretion and confidentiality at all times.
- Strong emotional intelligence, relationship building skills and a genuine desire to help ‘make a difference’ in terms of helping the team to be successful through fair and consistent approach to developing HR practices that support their growth, motivation and well being.
- Strong organisational skills and attention to detail.
- Confident using excel, word and PowerPoint.
- Ability to work at pace and multitask.
- There is no requirement to already have experience of working for a law firm, however we are looking for someone with a keen interest in working for a law firm with a strong ethos of ‘using the law for good’ and promoting civil rights.
To create a financially sustainable firm that enables us to use the law to empower our clients to hold the state to account for its actions.
Funded by Lambeth Council as part of its cost of living response in the borough, we are looking for an experienced generalist adviser able to deliver advice services to clients onsite at our main office and at various outreach locations, mainly in debt, benefits and housing
You will join a small, friendly team of staff and volunteers providing high-quality advice to persons in need. You will be supported through regular supervision and training. Your salary will be £33,444. The post is funded for one-year initially, however we intend seeking further funding during this term as we consider this post to be a high strategic priority for the Centre and of significant value to the clients who will benefit from it
BAC is a dynamic independent advice centre based in London with core specialist services in Housing, Benefits, and Debt. We also provide extensive pro bono legal services through our award-winning Online Legal Clinic in areas including Crime, Family, Employment and a wide range of litigation matters. We provide a range of generalist, outreach and specialist project services such as legal advice to persons living in the private rented sector
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Welfare Rights Specialist
Reports to: Manager of Advice Services
Location: Westminster, Central London
Hours: Full time or part time (21-35 hours)
Salary: £36,000 per year (pro rata for part time)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Welfare Right Specialist to provide provide a structured information, advice and casework service (including representation at tribunal where appropriate) to clients of the centre with complex welfare rights issues. This is an exciting role in our Advice team that will manage a specialist welfare rights caseload and provide emergency housing advice to clients in crisis. You will work closely with other teams in the centre to ensure clients are offered an integrated holistic service. You will also build and maintain good relationships with statutory and other partners and to work together with them to get the best outcomes for our clients and to monitor unmet need locally so that this can be addressed.
This is just one of the new posts we are recruiting as part of a new project to support families experiencing homelessness in and around Westminster. It follows a report we published last year on the lived experience of families living in temporary accommodation. We are delighted to have secured funding to help us build on this research and pilot different approaches to reach those most in need. We want to develop support that not only meets emergency needs but can enable longer term outcomes. Our aim is to build the case for positive change and reduce future rates of homelessness and poverty. In this role you can play a part in designing, testing and evidencing different approaches with a team of colleagues that cross different advice specialisms and professional family support.
You will join a Centre with a distinct service offer. In our staff survey last year 94 % of colleagues said they enjoy the work they do, and 95% felt they make a difference. Our central London location and generous supporter base is helping us build our impact and influence through a strengthened ability to evidence the impact of our work. We work hard to give our advisors the time and autonomy to achieve the greatest change for our clients.
Please refer to the job description for further information.
To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Benefits
· 26 days’ annual leave (pro rata for part time staff), rising to 28 days (pro rata for part time staff) after two years’ service
· Pension: the Centre provides a stakeholder pension scheme and will match employee contributions up to a maximum of 6%.
· Life assurance cover(after probation passed)
· Season ticket loan
· Training and development opportunities
Closing date for applications: There is no closing date for this role. We will be evaluating applications as we receive them, so if you are interested in the position, we would encourage you to apply as soon as possible.
The client requests no contact from agencies or media sales.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor or Trainee position
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 30th September 2024
Interviews: Wednesday 2nd October 2024
For further information and an application pack please click the apply button
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Housing Legal Aid Solicitor
- £50,000 FTE (Basic salary - £45,864 with £4,136 Legal Aid special allowance)
- 8 weeks holiday per year
- 5% employer's pension contribution
- Employee Assistance Programme
University House is seeking Housing Solicitors as part of a major expansion.
All candidates must have experience of Legal Aid and also a willingness to engage with wider access to justice projects.
This is an exciting opportunity to work for one of the leading organisations in the NFP sector.
For further details, please see the job description and person specification.
The client requests no contact from agencies or media sales.