Generalist And Outreach Advice Worker Jobs in Home Based
Contract Type: Fixed Term Contract
Salary: £29,702 per annum (pro rata to £23,761 p.a 0.8 FTE)
Location: Bromley by Bow Centre, London - Borough of Tower Hamlets in East London
We are recruiting an Advisor and Caseworker to help us meet the growing needs of our community who are facing the cost of living crisis, energy crisis and help improve their health and wellbeing.
The Integrated Advice service at the Bromley by Bow Centre is a well-established programme of support which has been running within East London for over a decade, providing in-depth one-to-one advice on welfare benefits, debt, housing, financial and energy advice, community workshops, training and volunteering opportunities. All our advisors are expected to work across a range of contracts and support the team in its delivery of key performance indicators (KPIs). The Centre’s holistic approach means that we seek to support peoples’ multiple needs. Within all of our services, we aim to gain an understanding of our clients’ needs and support them to access a range of services and activities both at the Centre and through local partners.
As a Generalist Advisor you will provide initial triage and assessments to people accessing the Integrated Advice to identify individual needs, complexity of the issue(s) and specific requirements. You will deliver advice sessions onsite and in outreach venues such as GP surgeries, children centres and neighbourhood hubs. Provide free, impartial and confidential assisted and generalist advice to clients on a range of issues including social welfare, housing, debt, energy advice and money management.
You may have experience in the following roles: Welfare Advisor, Housing Caseworker, Debt Advisor, Money Advice Caseworker, Benefits Advisor, Community Outreach Worker, Support Worker, Advocacy Caseworker, Citizen Advice Bureau Advisor, Financial Inclusion Officer, Income Maximisation Officer, Social Welfare Advisor, etc.
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“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor or Trainee position
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 30th September 2024
Interviews: Wednesday 2nd October 2024
For further information and an application pack please click the apply button
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
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Housing Legal Aid Solicitor
- £50,000 FTE (Basic salary - £45,864 with £4,136 Legal Aid special allowance)
- 8 weeks holiday per year
- 5% employer's pension contribution
- Employee Assistance Programme
University House is seeking Housing Solicitors as part of a major expansion.
All candidates must have experience of Legal Aid and also a willingness to engage with wider access to justice projects.
This is an exciting opportunity to work for one of the leading organisations in the NFP sector.
For further details, please see the job description and person specification.
The client requests no contact from agencies or media sales.