Giving Services Customer Support Jobs in Belfast

Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.

The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance. 

Main Duties

• Membership and data:

- Initial contact for all membership, training and stakeholder enquiries

- Processing memberships on ThankQ, to include:

- Importing new contacts and updating contact information as required

- Importing new memberships

- Providing our finance function with the information required to invoice new and renewing members

- Ensuring that ILM Members’ information is accurate and up to date

- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members

- To lead on member data accuracy, efficiency and drive forward any improvements

• Training and events:

- Helping to create new training events on ThankQ and our website

- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing

- Assisting with organising events on Zoom, including sending panellist and delegate links

- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)

- Helping to process videos and uploading these to the website, after webinars and training have completed.

- Sending certificates, recordings and slides to all delegates after training courses are completed.

- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration

- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)

• Governance

- Supporting the CEO in sending out Board Papers and other Board communications

- Assisting with Board meeting minutes as required and setting dates for meetings

- Maintaining our secure archive of Board Papers and other documents

• Finance and debt management

-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average

Please download the JD and person specification for further information.

Can you make sure that kinship carers in England receive high quality, user centred training online and in person?

About the role

We have been awarded the Department for Education contract to deliver high quality training to kinship carers across England. You will be responsible for delivering high quality online and face-to-face training and managing a team of inhouse facilitators and external partners.

This is a new team so you will need to be someone who is comfortable with a high level of ambiguity and who is able to build outcome and target driven services from a user centred approach. We have a lot to do over the next 18 months.

From April 2024 to March 2025, your team will need to deliver exceptional training to 4,000 kinship carers in England through in person and online sessions. These are divided into introductory and advanced training. We will be delivering at least 16 roadshows across England so travel will be required in this role. In person training will also involve experiential learning in peer support groups and community venues. Introductory training will be delivered in-house.

You will also work with external expert facilitators and partners to develop new advanced training sessions and modules. Subject experts within Kinship, will also deliver training and you will need to ensure content and delivery meets a consistent standard.

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail orientated with an improvement mindset.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer five questions and attach your CV. You will have max 250 words per answer.

1. Describe how your experience and your values are a good fit for this role
2. This service needs to deliver 4,000 training experiences for kinship carers over 1 year, please clearly describe your experience of delivering high quality training at this scale and pace.
3. If you were offered the role, what would you prioritise in the first two months and why? Tell us about what you’d need to find out and what would be your approach to the role.
4. Please describe how you would ensure that training is meeting the needs of kinship carers (think about outcomes, evaluation and participation).
5. How would ensure your team are motivated, high performing and delivering exceptional training – both in person and online?

Application deadline: 9:00am on Wednesday 13 December 2023

Interview date: Tuesday 19 December 2023 – in-person (Vauxhall). It is anticipated that this will be a one stage in-person interview process, but this may change depending on the volume and calibre of applications.

About the role:

We have been awarded a Department for Education contract to deliver high quality training to kinship carers across England, which will complement our existing progammes and services, including our national Peer-to-Peer Programme, innovative programmes commissioned by local authorities in England and Wales and our free information and advice services including Kinship Compass.

In order to reach and support more kinship carers with these programmes and services, we are building a new Marketing Team – comprising a Head of Marketing, Marketing Manager and Marketing Officer - to develop and deliver integrated, strategic and creative marketing campaigns and strategies.

This is an exciting opportunity for an experienced, senior-level marketeer with a strong track record in overseeing the development and delivery of effective and successful multi-channel marketing strategies targeted at a range of audiences to join us as our Head of Marketing. We’re looking for someone excited to hit the ground running in developing a new team and function, and who is able to plan strategically and creatively about how to maximise engagement and acquisition with a small in-house team. You will play a crucial role in supporting Kinship’s growth including through income generation, by increasing brand awareness and developing compelling marketing offers for key audiences including kinship carers, local authorities and referral partners.

A strategic thinker and natural collaborator, you’ll be able to work across the organisation to develop integrated marketing strategies and plans across all of Kinship’s services and programmes, and ensure these align with our wider external communications, including to our Kinship Community of around 12,000 carers. You’ll also be comfortable getting involved in the operational delivery of our marketing plans, supporting your team of two and demonstrating an insight and audience-led approach to both digital and offline marketing, thriving in an environment where you’ll be responsible for overseeing the progress of various strands of marketing activity.

You will have significant experience in leading marketing teams in the charity sector, and have demonstrable experience in delivering successful, engaging marketing strategies in-house. You will have experience of operating at a senior management level – perhaps as a Senior Manager, Head of or other senior-level role, adept at working with senior level internal and external stakeholders.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate that they meet the essential skills and experience outlined below.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer four questions and attach your CV. You will have max 250 words per answer.

1. Tell us why you’re interested in working for Kinship in this role. Please also include how your personal values align with ours - Step up, Be stronger together, Be bold and Put people first.
2. If you were offered the role, what would your priority actions be in the first three months and why? Tell us about what you’d need to find out and what would be your approach to the role?
3. How would you ensure your team are motivated, high performing and happy in their role?
4. This role will involve working with a wide range of stakeholders across the kinship care landscape, to gather views, insights and contributions. How would you go about identifying, listening to and working with stakeholders and seeking consensus? What would you do when consensus cannot be reached?

Application deadline: 9:00am on Monday 11 December 2023

1st interview date: Friday 15 December 2023 (online)

2nd interview date: Monday 18 December 2023 – in-person (Vauxhall). The interview process will be two stages online (on Zoom) and for the second interview you will be asked to create a presentation (you will hold full copyright and ownership of the presentation and contents) and there will be a timed written task.

About the PKD Charity

Founded in 2000, we’re the first and only UK charity solely dedicated to improving the lives of an estimated 70,000 individuals and their families affected by polycystic kidney disease (PKD) in the UK.

PKD is a range of life-threatening inherited conditions that can cause kidney failure and affect other organs in the body such as the liver, brain, heart and bowels. Most people with PKD live with an uncertain prognosis, intermittent pain and infections, and then have to undergo life-saving dialysis or transplant in their 50s. A few babies have a rare form of PKD which results in death during pregnancy or shortly after birth; the surviving children often have to have either a kidney or liver transplant before the age of 10.

We provide reliable, accredited information, advice and personalised support. We raise awareness of the burden of PKD, both clinical and psychosocial. We fund research aimed at understanding more about PKD and the discovery of therapies that will improve quality and longevity of life.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About the role

The role will be joining the small, committed team at the PKD Charity and presents an exciting opportunity for someone to play a key role in helping make a significant difference to people affected by polycystic kidney disease. 

You will be responsible for developing and delivery the fundraising strategy and meeting income targets across various income streams including Community and Events, Corporate, Individual Giving, Legacies and Major Donor fundraising. 

We are looking for a committed, highly motivated and creative fundraiser who is confident and excited about working across all areas of fundraising and generating income for a small national charity. As the sole fundraiser at the charity, you will be comfortable working independently.

Responsibilities

Fundraising Strategy 

• Lead on the development and implementation of our fundraising strategy which will maximise income generation from a range of sources including Community and Events, Individual Giving, Legacies, Commemorative Giving, Corporate and Major Donor Fundraising. 
• Monitor and evaluate the success of all communications and fundraising activity and to use this learning to inform and shape the future of our activity in this area throughout the organisation. 

Community and Events Fundraising 

• Market and recruit for a programme of national sports and challenge events including the London Marathon and Great North Run. Supporting our participants to achieve their fundraising targets 
• Develop and deliver new and existing fundraising events and activities that will engage with the PKD Charity community. 
• Secure new income from community audiences through referrals and introductions from existing supporters and sourcing of new funders within the community, including businesses, social groups, clubs and societies, religious groups and schools. 
• Recruit, manage, and develop a network of volunteers to support fundraising activities in communities around the UK and help raise awareness of polycystic kidney disease and the charity. 
  

Individual Giving 

• Manage the ongoing development and implementation of a regular giving strategy, to maximise unrestricted income, recruit new regular givers and reduce attrition rates. 
• Work with the team to support the recently launched legacy fundraising and commemorative giving strategy, to maximise income. 
  

Corporate and Major Donor 

• Lead on the cultivation and stewardship of supporters, including the account management of partnerships with businesses.
• Work closely with the Chief Executive to develop relationships with major donors and support the development of a major donor programme. 
• Ensure that the organisational CRM database usage is optimised to facilitate major donor fundraising. 
• Work with other organisations to maximise joint fundraising opportunities. 
  

General Responsibilities 

• Develop and manage the fundraising budget, ensuring efficient allocation of resources 
• Create and maintain income pipelines aligned to income targets, prepare reports and contribute to monthly management information. 
• Oversee the development and maintenance of the organisation’s supporter CRM database, ensuring efficient and appropriate data capture and data analysis for the purposes of effective stewardship, fundraising and communications
• Record and acknowledge donations appropriately
• Assist with the organisation of PKD Charity support events when required.
• Lead on the creation and ordering of fundraising materials and resources 
• Ensure ethical, best practice and compliant fundraising activities; stay up to speed with best practice within fundraising and the charity sector; identify areas of compliance, new areas of opportunity and innovation within the sector 

Grants Officer – Full Time, Permanent – 35 hours per week – Remote - £26,500.00 per annum.

Benefits

· Training opportunities and career development.

· Comprehensive induction.

· Flexible working.

· Season Ticket Loan Scheme.

· Cycle to work scheme.

· Wellbeing hours.

· 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays.

· Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter.

· Death in Service Payment (2x annual salary)

· Critical Illness Insurance (subject to qualifying criteria)

About Forward:

The Forward Trust is a leading provider of drug and alcohol treatment services to offenders in the UK. Our mission is to help individuals break free from addiction and crime by offering effective treatment and recovery support in prisons and the community. We are dedicated to providing access to support that protects health and motivates individuals toward their own recovery journey.

Role Overview – Grants Officer:

In this dynamic role, your key responsibilities involve fostering growth and optimising revenue within our Fundraising Team. You will play a vital role in expanding income from trusts, foundations, and various grant-giving entities. As a crucial team member, your tasks include identifying, engaging, and approaching new grant-giving organisations. Additionally, you will focus on sustaining and enhancing relationships with current supporters, ensuring the acquisition of funds for our transformative and life-saving services in both prison and community settings throughout the UK.

Role Responsibilities –Grants Officer:

· Work with the Grants Manager to identify, research, engage and make approaches to potential supporters and maintain/strengthen relationships with existing supporters.

· Team up with colleagues from across the organisation to craft compelling grant proposals and progress reports with necessary levels of service-user involvement.

· Cooperate with the fundraising team’s Grants Manager, Events Manager and Development Lead to develop and submit corporate funding proposals and contribute to fundraising events as needed.

Requirements –Grants Officer:

· Thorough understanding of trusts, foundations, and other grant giving organisations. (Essential)

· Familiar with the principles of donor engagement, stewardship, and cultivation. (Essential)

· Knowledge of databases related to fundraising is essential. (experience of specifically using Salesforce is desirable)

· Strong interpersonal communication skills (verbal and written) that can convey complex issues in an understandable and compelling manner. (Essential)

· Financial acumen with the ability to comprehend budgets for potentially complicated projects and services. (Essential)

· Effective organisational and planning skills, including the ability to prioritise and manage your own workload. (Essential)

· Exceptional attention to detail. (Essential)

· Good knowledge and understanding of Microsoft Office packages. (Essential)

· Experience of prospecting and drafting funding proposals for trusts, foundations, institutional donors and/or corporates. (Desirable)

· Background in working in a complex organisation. (Desirable)

The Forward Trust is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

We’re really proud of the impact we’ve already had on behalf of people affected by blood cancer, and our fundraising strategy seeks to grow our income to help us achieving our mission of beating blood cancer within a generation. The Regional Relationship Team plays a pivotal role in this income growth and the Lead Regional Relationship Manager will be responsible for significantly growing income across their region.

You will be responsible for maintaining relationships with our current network of regional fundraising volunteers as well growing our volunteer and community group network alongside the line management of a Regional Relationship Manager who will be responsible for their own region.

This is a homebased role and you will be expected to travel across your region, therefore you must be able to drive and have access to a vehicle insured for business use.

Overview

If you have experience of Business Development within a charity or people-facing role, this is a brilliant opportunity to develop your career with a fresh-thinking organisation. Royal Voluntary Service is an innovative charity who mobilise volunteers in every corner of Britain to support people in need, the NHS and Social Care systems. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.

We are now looking for a Business Development Lead to join the Business Development team on a full-time, permanent basis.

The Role

As a Business Development Lead, you will work under the direction of the Head of Business Development to:

- Increase the number, range and value of contracts and services secured, in line with our strategic objectives
- Build and maintain a range of relevant partnerships to support the winning of new business
- Maintain up-to-date market and academic research available to the team on the CRM or other systems
- Develop and conduct effective business pitches to key decision makers and ensure that they are kept relevant by regular reviews and updates
- Lead on the preparation and writing of tender responses

Working Hours

This is a full-time, permanent role, working 35 hours per week.

What you’ll need

To be considered as a Business Development Lead, you will need:

- Demonstratable relationship and/or stakeholder management experience
- Sales conversations and sales conversion experience
- Financial modelling experience
- Experience of leading on business development opportunities across a charity
- A strong understanding of the Health & Social Care sector with the ability to identify business opportunities
- The ability to conduct PESTLE Analysis, research, and identification of opportunities for development
- Proven experience in preparing and writing successful tender responses
- To be educated to degree level or have experience gained within the voluntary sector or similar industry

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £41,970 per annum, plus car allowance
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 21st December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role BDM, Business Development Manager, Sustainable Solutions Sales Manager, Regional Sales Manager, Regional Client Manager, Area Sales Manager, Territory Sales Manager, Regional Business Manager, or Development Manager.

We are looking for an experienced senior analyst who can lead a broad range of consulting and improvement projects with national and local authority clients to assist them in growing and diversifying Shared Lives and Homeshare. 

The successful candidate will be skilled at both qualitative and quantitative analysis, project management, analysing complex performance, economic and demographic data, producing high quality presentations and reports, and facilitating and leading workshops, int4erviews and advisory groups to inform complex projects.

As well as a competitive salary, you will benefit from flexible working, 27 days annual leave (pro rata), birthday leave, and health and wellbeing support via Care First. At Shared Lives Plus you will join a dynamic, passionate, and inclusive team who believe that everyone should be able to choose who they spend time with and do what matters to them.

The Job and Person Specification is enclosed alongwith more information about our mission, values and the essential work we do as a membership charity making a difference to people lives.

Please contact us for more information or to submit your application.

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

We have an exciting opportunity for a Project Lead to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you....

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression.

About the role:

The role is home-based with regular travel across Devon and Cornwall. As a Project Lead for the ASB team you will be:

• Managing a small team of ASB caseworkers, allocating cases & analysing data
• Working with the Operations Manager to ensure delivery of the business plan
• Responsible for capturing data & information to ensure the team is outcome based & evidenced
• The subject matter expert for ASB within the service
• Working with key partners to develop mechanisms for identifying & referring those affected by ongoing and persistent ASB
• Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
• Leading on delivery of training to local agencies
• Attending meetings with funders/commissioners & providing reports
• Playing a lead role in developing VS's ASB work at both local and national levels
• Holding a small caseload when required

You will need:

• As this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement
• Experience of managing a team
• An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
• Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
• The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
• High personal resilience to manage demands of working with ASB
• Competent IT and administrative skills including the use of Microsoft Office packages
• The ability to engage with vulnerable service users.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We are looking for an experienced senior researcher who can lead a broad range of consulting and improvement projects with national and local authority clients to assist them in growing and diversifying Shared Lives and Homeshare. The successful candidate will be skilled at both qualitative and quantitative research, project management, analysing complex performance, economic and demographic data, producing high quality presentations and reports, and facilitating and leading workshops, interviews and advisory groups to inform complex projects.

As well as a competitive salary, you will benefit from flexible working, 27 days annual leave (pro rata), birthday leave, and health and wellbeing support via Care First. At Shared Lives Plus you will join a dynamic, passionate, and inclusive team who believe that everyone should be able to choose who they spend time with and do what matters to them.

The Job and Person Specification is enclosed alongwith more information about our mission, values and the essential work we do as a membership charity making a difference to people lives.

For more information or to apply, please contact us.

Marketing Manager 

Reports to:Head of Media, Brand and Relationships 
Location:Remote (UK based) / Bristol / London  
Salary: £42,750 per year  
Length of contract: 37 Hours per week, permanent

Closing date:  9am Wednesday 13th December 
Interviews: Stage 1: 10th-11th January 2024  
Stage 2: 17th-18th January 2024 

Please note that we do not invite enquiries from recruitment agencies. 

Main Purpose of Post 

This role manages organisational marketing and supports income generation.  The main purpose of the post is to create marketing strategies and marketing communications to promote Women’s Aid’s products and services to its target audiences. The Marketing Manager will create and implement a new marketing strategy, crucial to the ongoing development of WA profile. Understanding the needs of the charity, you will be responsible in identifying marketing plans and initiatives which will enable WA to meet both the long and short- term needs. You will lead in the planning and implementation of creative marketing activities and will work closely with Head of Media, Brand and Relationships to deliver the success of the strategy.

Line manages: Communications Officer for Training and Education team; Communications Officer for Fundraising team (both part-time posts) 

DUTIES AND KEY RESPONSIBILITIES 

• Will lead on marketing planning and activities for the organisation, under the direction of the Head of Media, Brand and Relationships and working alongside business development colleagues.

• To be accountable for increasing demand for products and services and increasing leads and opportunities for the charity. 

• To understand the motivations of why people, engage with our services and products, and to codify this to create journeys for those who engage with us.

• To line manage the Communications Officer for the National Training Centre and Communications Officer for the training team. 

• To oversee market research to understand our positioning within the market and to keep up to date with market trends, working closely with the Business Development Managers to collate relevant data. 

• To create an omni channel organisational marketing strategy, targeted towards our multiple audiences and meeting their needs, using a range of channels including online and social media. 

• To work in collaboration with other colleagues and organisations to ensure that marketing is informed by charitable objectives and income targets. 

• To be able to work with budgets and create realistic targets and KPIs for direct reports. 

• Represent Women’s Aid at events as required. 

General Responsibilities  

• To maintain clear and adequate records of work completed; and to produce reports on work programmes and activities as required by management. 

• To contribute to team meetings and organisational priorities, to prepare and participate in supervision and appraisal meetings as required. 

• To take direction on projects and priorities from your line manager, this may vary from time to time.

• To assist in the organisation of meetings, conferences or events organised by Women’s Aid, if required. 

• To provide support and assistance to the Media, Brand and Relationships Team and Women’s Aid’s CEO as necessary. 

• To abide by all organisational policies, codes of conduct and practices, and to work within a framework of equal opportunities and anti-discriminatory practice.

• To be flexible within the broad remit of the post. 

Other  

• This job may involve occasional unsocial hours and travel throughout England.

Person Specification 

EXPERIENCE Essential: 

• Significant experience of working in marketing, minimum of three years. 

• Experience of line management. 

• Experience of working effectively with a range of stakeholders, building relationships at a high level and work collaboratively. 

• Experience of maintaining systems for information storage and retrieval.

• Experience of online communications/websites/social media, including Content Management Systems. 

• Budget management experience 

• Proven track record of successful results from marketing initiatives 

• Have experience in delivering multi-channel marketing campaigns 

Desirable: 

• Experience marketing in a charity environment. 

SKILLS & ABILITIES Essential: 

• Ability to market products and packages, while keeping organisational values at heart of approach. 

• Effective communications skills both written and verbal,

• Good influencing skills 

• Ability to produce high quality written material, for copy writing, copy editing and marketing materials. 

• Ability to carry out a range of research and information-gathering activities. 

• Ability to provide effective customer services to a wide range of individuals and organisations and to maintain and develop positive relationships. 

• IT skills, including accurate data inputting skills, ability to use Microsoft programmes, understanding of Content Management Systems and troubleshooting simple website problems,  and willingness to learn new packages and IT skills as required. 

• Ability to communicate sensitively with survivors of domestic abuse to discuss case studies.

• Ability to work on own initiative and prioritise work, work to tight deadlines and respond to urgent unplanned demands. 

Desirable 

• Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. 

KNOWLEDGE Essential: 

• An understanding of the requirement to maintain confidentiality in relevant areas of work. 

• A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.

• An understanding of the principles and practices of marketing. 

EDUCATION/TRAINING 

We welcome applications from candidates who hold a marketing or communications qualification however no formal qualification is required

OTHER REQUIREMENTS 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to work occasional unsocial hours as required. 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £42,750 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 37hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 2 months after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

We are looking for an experienced Finance Manager who has a passion for justice and wants to make a difference in the world. Could you take a charity leadership role within a growing and developing UK team? You'll hold responsibility for ICC UK’s overall financial position and how it best supports the work in China and manage the use and appropriate investment of ICC UK funds to maximise returns.

31 days holiday (pro rata),    auto enrolment pension scheme, free parking on site, flexible working arrangements.

International China Concern (ICC) helps children with disabilities in China live full and meaningful lives in families and communities that treasure them.  Our vision is to see all children with disability living fulfilling lives in a welcoming society that accepts and respects them.

This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).

Appointment subject to satisfactory references and proof of right to work in the UK.

We are looking for someone who is ready for a challenge and enjoys working with people to join us as a Stalking Initial Response Officer working 37.5 hours a week from our Ashford office. You will join our established specialist team who are focused on providing support for people who have experienced stalking and work in partnership with other agencies to keep people safe. This post is maternity cover and is fixed term however there is scope for advancement to other roles in Victim Support either locally or nationally.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution - Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Stalking Initial Response Officer, you will play a vital role in directly supporting all service users who may be affected by all types of crime. You will ensure the provision of individual structured, tailored resources and information to all service users ensuring they receive the required support to complete their journey through the criminal justice and legal systems to cope and recover from the impact of crime, helping people to move beyond the crime and access additional support services.

You will need:

You will have the skills to carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. An ability to work independently and prioritise a busy workload is essential.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.