Giving services customer support jobs in Manchester, greater manchester

This is an exciting opportunity to be part of a passionate, supportive team and to help grow community and events frundraising directly enables Bipolar UK to reach more people, reduce harm, and save lives. You will be trusted to lead, encouraged to innovate, and supported to do your best work.This is a management role focussed on strategic planning, enabling delivery and leading a small team to perform at their best.

Working closely with the Director of Fundraising and alongside the Strategic Partnerships and Trusts teams, you will be responsible for setting clear plans, developing effective fundraising approaches, and ensuring strong systems, processes and supporter experiences are in place to drive sustainable income growth.

You will lead the delivery and development of community fundraising, challenge events, individual giving through community activity, and in-memory fundraising. A key part of the role will be developing a clear and engaging events and fundraising volunteer offer, including an effective induction process that enables volunteers to fundraise confidently on behalf of Bipolar UK.

This role requires a thoughtful, organised and people-centred manager who understands how to balance ambition with compassion in a mental health charity context.

Key Responsibilities

1. Strategic leadership and planning

• Develop and deliver a clear community and events fundraising strategy aligned with Bipolar UK’s wider fundraising and organisational goals.
• Translate strategy into achievable annual plans, income targets and team objectives.
• Use insight, data and evaluation to inform decision-making and continuous improvement.
• Work with the Director of Fundraising to forecast income, manage risk and maximise return on investment.

2. Community and events fundraising delivery

• Lead the planning, delivery and growth of a portfolio of community fundraising initiatives and challenge events, both in person and online.
• Ensure a consistently high-quality supporter experience across all community and events activity.
• Oversee web content and digital resources to support community and event fundraising
• Identify and develop new fundraising opportunities that align with Bipolar UK’s mission, values and supporter base.
• Act as an ambassador for Bipolar UK at key events when required.

3. Volunteer fundraising offer

• Develop a clear, accessible and motivating events and community fundraising volunteer offer.
• Design and implement an effective volunteer induction process, ensuring fundraisers feel confident, supported and well-equipped.
• Work with colleagues to ensure volunteer fundraising activity is aligned with safeguarding, wellbeing and organisational policies.

4. Digital campaigns and income growth

• Lead on the planning and delivery of digital-led community and events fundraising campaigns.
• Work collaboratively with Marketing and Communications colleagues to develop supporter journeys, content and communications that drive engagement and income.
• Develop approaches to grow connected income streams, including regular giving and in-memory giving, through community and digital activity.
• Monitor performance, assess impact and report clearly on outcomes and learning.

5. Supporter experience and stewardship

• Ensure supporters are stewarded with care, empathy and professionalism, recognising the personal connection many have to bipolar.
• Oversee thanking, updating and re-engagement activity to build long-term supporter relationships.
• Ensure accurate and compliant use of the CRM and fundraising data.

6. Team leadership and organisational contribution

• Line-manage and support the Fundraising Officer and Supporter Engagement Assistant, providing clear direction, coaching and development.
• Create a positive, supportive and high-performing team culture focused on impact and learning.
• Oversee income and expenditure for the community and events portfolio, monitoring budgets and performance against targets.
• Contribute to organisational planning, cross-team working and the development of efficient systems and processes.
• Evaluate performance and produce insight-led reports to support decision-making and improvement.
• Uphold Bipolar UK’s values at all times.

Essential Criteria

• Significant experience managing community and/or events fundraising, with a track record of achieving income and engagement targets.
• Experience of line-managing staff and leading a small team to deliver effectively.
• Strong planning and organisational skills, with experience translating strategy into delivery plans.
• Experience of managing budgets and reporting on performance and impact.
• Demonstrable experience of digital fundraising and use of online fundraising platforms.
• Experience working with volunteers or community fundraisers.
• Strong communication skills, with the ability to motivate and inspire others.
• Confidence using CRM systems and fundraising data.
• Knowledge of the UK charity sector, GDPR and fundraising best practice.
• A compassionate, values-led approach and confidence working in a mental health context.

Desirable Criteria

• Fundraising qualification or Chartered Institute of Fundraising membership.
• Lived experience of bipolar, or a close personal connection to someone affected by the condition.

Our client supports children, young people and families facing bereavement, as well as parents and carers of children with life-limiting conditions, providing specialist services, training and support across the UK. Following a recent merger, the organisation has strengthened its reach and impact, bringing together two leading charities to provide even greater support to grieving children and families nationwide.

Prospectus is delighted to be supporting our client with their search for an Individual Giving Manager. This role will support the delivery of a fundraising plan, growing income across channels including Direct Mail, Regular Giving, Lottery, Legacies and In Memory. Working closely with the Head of Individual Giving and Supporter Engagement, you will lead on acquisition campaigns, creative development and supplier management, using a mix of digital and traditional approaches to expand and engage the supporter base.

The ideal candidate will bring strong experience in Individual Giving, with the ability to develop compelling campaigns that grow income and attract new supporters. You’ll be confident delivering end-to-end programmes, including direct mail, managing budgets and using CRM systems to track performance and insights. Highly organised and adaptable, you’ll be comfortable juggling multiple priorities while creating engaging supporter journeys across a range of channels.

£40,000
Permanent and full time  
Remote with occasional travel to High Wycombe

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.  

Every day, firefighters across the UK run towards the things most of us run from. The Fire Fighters Charity exists to support them and the people they love, when they need it most.

Now they're looking for someone to help grow the income that makes that possible.

This is a rare one.

Face to face fundraising at the Fire Fighters Charity isn't a tired legacy channel, it's a programme that's been rebuilt, is already performing strongly, and is seen as central to the charity's future. The in-house team works directly with fire and rescue services across the country. A public-facing agency programme runs alongside it. Both are growing. Both need stronger leadership.

That's where you come in.

As Face to Face Manager, you won't just be keeping the plates spinning. You'll be shaping strategy, building business cases, improving data and reporting, managing agencies and an in-house team, and helping take this programme to the next level. You'll have direct access to the firefighters themselves, whose stories are among the most compelling anywhere in the charity sector.

What you'll bring:

A solid grounding or at least a strong working knowledge in face to face or dialogue fundraising, whether from the charity side or an agency background. Strong data skills and confidence with KPIs and reporting. The strategic instinct to see the bigger picture, not just the next campaign. And the personality to thrive in a remote, relationship-driven role where no two weeks look the same.

Experience with Salesforce or a similar CRM is a plus. A solutions-focused mindset is a must.

Why it matters:

Over 10,000 people from the UK fire and rescue community were supported last year. The charity has 45,000+ regular givers. Individual giving income already exceeds £4m and F2F has significant room to grow. The person who takes this role will be a key part of making that happen.

Help support our members and their families who are diagnosed or going through diagnosis of a rare neurological condition.

Provide support to those affected by a life changing diagnosis at a very difficult time and make a difference that counts!

Myaware is a charity dedicated to ensuring that all people living with or alongside myasthenia can live well, now and in the future. Due to demands on the service we are looking to expand our crucial support team which has provided an exciting opportunity to join the team.

You will be working with our dedicated support team to advise and support our members, over the phone, via email, in online sessions and at conferences and support groups in the community. Providing a listening ear and advice on living with myasthenia is essential as they navigate their diagnosis journey and learn how to live well with the condition.

Delivering support and advice for our members also involves using our CRM database and proactively maintaining and increasing our membership. It requires ongoing essential awareness raising of our work through annual initiatives and campaigns and through growing relationships with Healthcare Professionals and other neurological organisations.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist  welfare rights advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Discretionary £1,000 increase after successful completion of probationary period

Application Instructions

Candidates should submit their CV and tailored covering letter by 23:30 on Friday 8th May 2026

Initial screening chats will take place on Thursday 14th May 2026

Interviews will be week commencing 25th May 2026

Interviews will be held over Microsoft Teams

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

About the role

We’re looking for an experienced and strategic Individual Giving & Legacy Manager to lead and grow our Individual Giving, Legacy and In Memory fundraising programmes.

This is a pivotal role where you’ll drive sustainable income growth through innovative, data-led, multi-channel fundraising. You’ll shape supporter journeys, deepen engagement, and maximise long-term donor value across a range of channels including digital, direct mail, telemarketing, lotteries, face-to-face and press.

You’ll also line manage and support a team member, while working collaboratively with colleagues across fundraising, communications and service delivery to deliver compelling, supporter-focused campaigns.

What you’ll be doing

Strategic leadership

• Develop and deliver strategies to grow Individual Giving, Legacy and In Memory income
• Lead integrated, multi-channel campaign planning and delivery
• Drive innovation, testing and continuous improvement across supporter journeys
• Stay informed on sector and digital trends to keep our fundraising fresh and effective

Campaign delivery

• Oversee end-to-end campaign management across acquisition and retention
• Approve campaign briefs, messaging, segmentation and supporter journeys
• Ensure campaigns are insight-led, delivered on time and within budget
• Support the creation of high-quality content and storytelling

Product development & innovation

• Develop and optimise Individual Giving and Legacy products
• Identify and launch new fundraising propositions and digital initiatives
• Enhance journeys for key audiences including regular givers, legacy prospects and in-memory supporters

Data, insight & performance

• Champion a data-driven approach to fundraising
• Work closely with data teams on segmentation, targeting and personalisation
• Monitor KPIs, ROI, retention and lifetime value
• Use insight to inform strategy and support income forecasting

Leadership & collaboration

• Line manage and develop the Individual Giving & Legacy Officer
• Build strong relationships with internal teams and external partners
• Engage stakeholders including leadership, trustees and service teams
• Work with agencies and suppliers to deliver campaigns

Compliance & governance

• Ensure compliance with GDPR and fundraising regulations
• Maintain high standards in supporter care and ethical fundraising
• Manage budgets, monitor performance and take corrective action where needed

About you

We’re looking for someone who combines strategic thinking with a hands-on approach.

Essential

• Experience in Individual Giving, Legacy or Direct Marketing fundraising
• Proven track record of delivering successful multi-channel campaigns
• Strong understanding of supporter journeys, acquisition and retention
• Experience managing budgets and delivering against income targets
• Skilled in data analysis, performance tracking and forecasting
• Excellent communication and stakeholder management skills
• Experience managing and developing staff
• Highly organised, detail-oriented and confident working with data (including Excel)

Desirable

• Fundraising or marketing qualification
• Event management experience
• Experience using fundraising CRM systems
• Experience of working within a social care or disability charity would be advantageous, but isn’t essential. 

Why join us?

At Hft, we’re a values-led organisation where people genuinely look out for one another. Our teams are collaborative, supportive and focused on making a real difference.

In this role, you’ll have the opportunity to shape and improve how we deliver fundraising, while contributing to meaningful outcomes for the people we support.

• Home-based with flexibility and regular team connection
• Occasional travel to Bristol
• A collaborative, values-driven culture
• The opportunity to shape and improve our fundraising approach
• A role where you can make a tangible difference in a purpose-led organisation

Selection process

We review applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team.

Successful candidates will then take part in a final stage, including a competency-based interview and the opportunity to meet the team.

Apply now or get in touch to find out more — we’d love to hear from you.

We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact our recruitment team.

As an Internal Auditor, you will carry out detailed financial audits across a wide range of social care settings, including residential care, supported living, and extra care services. This is a hands‑on, varied role that involves significant national travel and provides the opportunity to directly observe and influence financial practices in frontline services, both safeguarding and empowering the people who we support.

Working largely independently during service visits, you will review financial records, assess financial controls, identify areas of concern or risk, and support services to improve their governance and compliance. You will act as a trusted advisor to managers and frontline staff, offering guidance, problem‑solving support, and training where required.

Your work will help ensure that individuals receiving financial support, each with different levels of capacity, experience safe, empowering, and well‑managed financial care.

Key Responsibilities

• Conduct planned and unplanned financial audits nationwide, typically completing three audits per week (including occasional overnight stays).
• Produce clear, detailed audit reports outlining findings, risks, and required improvements.
• Identify financial irregularities, risks, or non‑compliance and recommend corrective actions.
• Escalate potential fraud or financial mismanagement in line with organisational procedures.
• Support investigations into financial concerns or discrepancies.
• Provide practical advice, coaching, and on‑site problem‑solving support to service teams.
• Deliver training to staff on financial responsibilities, procedures, and best practice.
• Analyse patterns and trends to contribute to wider policy, system, and training improvements.
• Represent the Internal Audit function in meetings and share key insights.
• Assist with financial incident management processes.
• Work proactively, managing your own schedule while providing regular updates to your line manager.
• Adhere to Creative Support’s values, policies, confidentiality standards, and Equal Opportunities Policy.

About You

We are looking for someone who is:

• Highly organised, proactive, and confident working independently
• Able to travel regularly across the country, including overnight stays.
• Skilled at analysing financial information with strong attention to detail
• An excellent communicator who can build rapport and offer supportive guidance
• Committed to safeguarding, fairness, and high‑quality practice
• Motivated by making a positive difference to both staff and the people we support
• Enthusiastic to contribute to our collaborative and consultative team culture, where we strive for continuous improvement by harnessing individual’s strengths and interests.

Experience in auditing, financial governance, or social care is advantageous, but we welcome applicants from a range of professional backgrounds who can demonstrate the right skills and values.

Vacancy Reference Number: 88366

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

Church Engagement Support Officer

Permanent, Full Time, Hybrid working (2 days per week in the office)

Location: Warrington

Salary: £30,697 per annum

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Central Supporter Engagement Advisor, the Church Engagement Support Officer will focus on inspiring and engaging churches, Christian Aid groups, and the public across UK to support Christian Aid’s mission.

The post-holder will build and maintain relationships, maximising participation in appeals and campaigns, providing fundraising support, and managing feedback to uphold Christian Aid's reputation, and will ensure donations and gifts are processed efficiently in the CRM system to meet donor requirements and maintain accurate supporter information for effective contact, building relationships based on trust and openness.

Some of the main responsibilities of the Church Engagement Support Officer include:

• Build trust-based relationships with supporters to deepen their connection with Christian Aid’s mission, proactively engaging with new and lapsed churches to inspire them to give, act, and pray.
• Provide high quality stewardship to supporters making donations, processing payments quickly, effectively, and accurately, and manage associated data with care and diligence.
• Collaborate across a diverse range of audiences to provide tailored advice and support, enabling impactful fundraising efforts. 
• Understand supporter perspectives by maintaining open communication and aligning interactions with Christian Aid's values, while critically evaluating processes to improve engagement during key campaigns and appeals.
• Commit to high-quality interactions with supporters, consistently managing feedback and complaints to uphold Christian Aid’s values and goals. 
• Maintain accurate supporter information on the CRM system, and ensure donations and gifts are processed effectively to maximise impact. 
• Contribute to impactful projects by developing supporter knowledge and providing training to colleagues, strengthening supporter relationships and engagement. 

About you

Who we are looking for:

Essential:

• Demonstrable experience of customer care and the importance of building relationships.
• Demonstrable experience and confidence in engaging supporters over the phone and discussing financial giving. 
• Experience of using supporter/customer database.
• Ability to actively listen to supporters on the phone, identifying relevant opportunities for further engagement. 
• Developed communication skills to influence verbally; inspiring and encouraging engagement.
• Ability to maintain focus in a busy environment and retaining attention to detail.
• Ability to work collaboratively with a variety of teams and colleagues. 
• Ability to analyse and interpret information to achieve required outcomes. 

Desirable:

• Experience of working with volunteers to maximise fundraising and engagement.
• Knowledge of digital fundraising and marketing.
• Knowledge of Christian church structures across England, Scotland and Wales.
• Welsh speaking.
• Familiarity with financial processing. 
• Knowledge of global development issues and Christian Aid’s work.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
We are seeking an experienced fundraising professional to join us as Head of Fundraising. The successful candidate will play a pivotal role in shaping and delivering our fundraising strategy across community, events and volunteering, trusts and grants, corporate and philanthropy by crafting ambitious regional plans, nurturing high-performing teams, and driving excellence in supporter engagement and recognition. The Head of Fundraising will work collaboratively with the Individual Giving and Engagement team to drive new business pipelining and amplify fundraising campaigns, develop new fundraising products, and represent SCAA at external events and sector initiatives.

The ideal candidate will be an experienced team leader with significant experience working across a variety of fundraising disciplines and of developing and implementing fundraising strategies.

The successful candidate can be based from home, but this role will require regular travel to our bases at Perth and Aberdeen Airports and throughout Scotland. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Strong background in a variety of fundraising disciplines and a track record in growing fundraising income over multiple years within a charity, non-profit or values-led organisation.

• Experience of developing and implementing fundraising strategies aligned to organisational objectives.

• Experienced team leader who can motivate, inspire and guide others to deliver results.

• Strong understanding of data protection (GDPR), confidentiality and safeguarding requirements. 

• Strong knowledge of Scottish charity regulations, governance and compliance requirements.

• Demonstrated ability to manage budgets, financial processes, and procurement. 

• Experience delivering community fundraising products and scaling ideas that support donor acquisition and retention.

• Ability to use insight and ambition to shape pipeline and stewardship planning.

• Understanding of CRM systems.

Desirable

• Ability to deliver training to staff or volunteers on processes or systems. 

• Experience of community, events, volunteering and partnerships and philanthropy fundraising.

• Experience of working with Boards or Trustees in a fundraising context.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

First interviews will take place at our base at Perth Airport in Scone during the week commencing 25th May. Second stage interviews will be held at our Perth base the week commencing 1st June.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 10th May 2026. 

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:  

Service Design & Delivery  

Working closely with the Head of START, contribute to the planning and rollout of the START Programme  

In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families

Implement the new service model, workflows, triage process and beneficiary journey 

Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload with support from Head of START programme 

Team Leadership & Development  

Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand) 

Ensure an ongoing focus on your own learning and development, always creating space for reflective practice  

Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth

 Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives 

Collaboration & Partnership  

Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support. 

Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals 

Monitoring & Evaluation  

Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions 

Work with your direct support to use evidence and insights gathered to adapt and improve the service over time 

Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions  

Contribution to Charity-Wide Goals  

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes  

The 30-day goals for this role are: 

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.  

Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.  

The 60-day goals for this role are: 

Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.  

Supported the Head of START to implement the new casework programme and beneficiary journeys.   

Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme. 

Contributed to the design of a light CRM for initial use in START casework.   

Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.   

Started the training plan for new START caseworkers.  

The 90-day goals for this role are: 

Supported the launch of the new START Programme alongside Scotty’s team members.   

Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.   

Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.  

Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced. 

About You: 

Must-Have 

Experience in service delivery, casework, and personalised support services 

Ability to work independently and manage a busy, varied caseload 

A compassionate and person-centred approach to casework 

Excellent organisational and communication skills 

A clear understanding of safeguarding vulnerable adults 

  

Nice-to-Have  

Familiarity with military family life or bereavement support 

Background in information, advice and guidance within the charity or statutory sector 

An understanding of the importance of service co-design with users or lived experience groups 

Additional Information

The role will require some evening or weekend work

Enhanced DBS check required

Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Location: Remote (Based in England & Wales with occasional travel required)

Salary: £24,479 - £25,360 pro rata (£9,792 - £10,144 actual)

Hours of work: 14 hours per week 

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Accounts Assistant role involves:

• Processing day-to-day finances, ensuring all bank accounts and transactions are reconciled and coded correctly on Xero at month end.
• Ensuring all income is accurately processed and recorded on Xero and our CRM system (Beacon).
• Generating invoices as required, inputting into Xero, and chasing outstanding payments
• Overseeing and managing the expense card system (Volopa), topping up individual cards as required and processing payments
• Supporting the Finance Manager in the planning and production of accurate annual budgets.
• Supporting the Finance Manager with preparing documents required for annual audit.

About you

Are you organised with good attention to detail? Do you have booking training or experience? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Accounts Assistant position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is Monday 25th May at 4pm. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

About The Role
We are currently recruiting a passionate and hard-working individual to help make a positive difference and provide first-class support to our Alzheimer's Society staff. Our Employee Support Assistant is part of our People Operations team and the first point of contact for Alzheimer’s Society employees requiring support with systems and processes that are part of working for the society, from joining to leaving.

We provide advice and guidance on policies and processes, making things easier and clearer for everyone as we deliver our work for people affected by dementia. 
This role ensures that we are safeguarding our employees, volunteers, those who engage with our services and the organisation through a strong emphasis on compliance. 

Duties and responsibilities:

- Process and monitor Criminal Record Checks for our employees and contractors. 
- Process employee changes, following relevant procedures. 
- Update and enter information on various systems, ensuring a high level of data quality is maintained.
- Monitor data reports and ensure compliance with key processes.
- Work collaboratively with our wider teams, including our Talent Acquisition, People Partnering, IT, and Payroll.
- Signposting employees and managers to relevant policies and information.
- Comply with data protection regulations.
- Undertake other duties or projects commensurate with the nature and grade of this post as required.

About you:

- Be able to always deliver first-class customer service, understanding that Alzheimer’s Society employees are the customers of our team. 
- Have a keen eye for detail with previous experience in an administration role.
- Be comfortable working in a collaborative team, looking to share ideas and ways to improve our processes.
- Be comfortable using Microsoft Office software such as Word and Excel, as well as other bespoke IT packages.
- Understand the sensitive nature of data that we deal with and, as such, adhere to a strict level of confidentiality.
- Be organised and able to structure your workload according to deadline requirements.
- Be comfortable working within a culture of inclusion and collaboration.

Interviews are provisionally scheduled to take place WC 11th May via MS Teams

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Hours: Full time with 20% study time

Pay: £22,380

Duration: 20 months

Location: UK-Med Office, Manchester (Hybrid working available)

Are you a capable individual with a passion for Fundraising and making a difference in the world?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

Our Fundraising Team plays a vital role in ensuring we can deliver lifesaving medical care by inspiring supporters to give and supporting them throughout their fundraising journey. The team works closely with individuals, communities and partners to raise funds that directly support UK-Med’s humanitarian responses worldwide.

We are recruiting for a Fundraising Apprentice who will support a range of fundraising activities, with a particular focus on supporter care, fundraising administration, and campaign support. This apprenticeship will provide you with hands-on experience and the opportunity to learn and grow within an international humanitarian charity.

Our ideal candidate will be eager to learn, able to work at pace, manage multiple priorities simultaneously, and have a passion for building a career in fundraising. You will have strong organisational and interpersonal skills and be able to demonstrate excellent attention to detail.

We offer a competitive apprenticeship salary and benefits, along with a friendly working environment and the opportunity to make a real difference through an important role supporting our humanitarian work.

Please note: This role is only available for applicants aged 18 years and above due to the nature of our work, possible deployment requirement for all of our roles, and the hours and flexibility in working requirements needed. UK-Med has risk assessed that our work environment cannot be made reliably suitable for under 18s.

How to apply

We strongly recommend that you read the Candidate Information Pack – Fundraising Apprentice - April 2026 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Response to the following question:

• A detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification

Please apply as soon as possible and no later than Friday 7th May 2026.

Applications for work in the UK can only be accepted from people with an existing right to work in the UK.

Apply if in a Different Field or Higher Level, Especially for Those Without Related Experience or Qualifications

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

About Police Care UK
Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they’ve been physically or psychologically harmed through policing.
Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing – from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn’t end with a shift, and that families are often affected too. We’ve evolved from a traditional benevolent fund into a sector-leading organisation delivering evidence-informed support, trauma-focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we’re fiercely independent so we can focus on what people really need. 

Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we’re committed to strengthening the people behind the force – and we’re looking for those who want to be a part of that work.

About the role
As our Engagement Officer, you’ll play a key role in raising awareness of Police Care UK, strengthening relationships across policing and local communities, and supporting events and initiatives that increase engagement, partnerships, and income generation. You’ll be the friendly, confident presence representing the Charity at policing events, community activities, conferences, and fundraising opportunities - ensuring Police Care UK is always represented with professionalism, warmth, and impact. This is a varied, outward-facing role that will suit someone who enjoys meeting people, building relationships, and bringing our mission to life.

What you’ll do

• Grow awareness and engagement with Police Care UK across community groups, partner organisations, supporters, and potential beneficiaries, increasing visibility within key audiences.
• Act as a central point of contact for event, engagement, and speaking enquiries from community organisations, charities, corporate partners, event organisers, and other external stakeholders.
• Coordinate the Charity’s attendance at community events, fundraising activities, and conferences, including planning logistics, preparing materials, supporting volunteers, and gathering post-event insights.
• Support the Executive Leadership Team to ensure appropriate representation at higher-profile events, preparing briefing materials and ensuring consistent messaging
• Collaborate with the Volunteer Manager to identify and support volunteer involvement at events, community activities, and awareness opportunities.
• Support the Fundraising team by promoting community fundraising, challenge events, payroll giving, and corporate partnership opportunities to a wide range of audiences.
• Develop insight into our audiences, helping the organisation better understand supporter motivations, community needs, and engagement opportunities.
• Serve as a brand ambassador for Police Care UK and to represent the Charity values in all that you do. 
• Work within agreed KPIs to measure the success of engagement activities and ensure alignment with the Charity’s strategic objectives.
• Assess and prioritise event and engagement opportunities, ensuring each activity has clear objectives, outcomes, and value for the Charity.

What you’ll bring
Essential

• Excellent written and verbal communication skills with strong attention to detail.
• Strong time-management skills and the ability to stay organised in a busy environment.
• Confidence presenting and delivering key messages in an engaging, accessible way.
• Experience motivating and supporting people in a friendly, professional manner.
• Ability to work collaboratively and adaptively in a dynamic environment.
• Strong IT skills, including Microsoft Office.
• Experience engaging with people from diverse backgrounds.
• Experience using CRM systems to log and track engagement data.
• Experience managing projects or new initiatives.
• Experience organising events and preparing supporting materials.
• Understanding of, and empathy for, the mental-health challenges faced by those in high-pressure roles, including policing.

Desirable

• Evidence of CPD in communications, engagement, or related fields.
• Strong analytical skills and experience working with data.
• Interest in public service, community engagement, or the charity sector.
• Experience working within a policing environment.
• Experience working with volunteers.
• Experience supporting fundraising or income-generation activities.
• Experience handling sensitive conversations or supporting individuals in challenging circumstances.
• Broad understanding of UK policing.

Why work with us
You’ll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe. We offer:

• Enhanced wellbeing support
• Pension scheme with up to 8% employer contributions
• Development opportunities
• A 35-hour working week
• A supportive, collaborative culture
• The chance to make a meaningful impact on the lives of police, staff, volunteers, and their families

Contract: 12 month , fixed-term
How to Apply:  Please submit your CV and a detailed cover letter explaining why you’re the right fit for this role. Applications are assessed on a rolling basis, so please apply as soon as you are able. 

Limitations: This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of the Charity and accept the authority of the Chief Executive, who has the discretion to delegate authority to the jobholder and to withdraw it.

Equal Opportunities Policy: The Charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. The Charity is committed to providing equal opportunities in employment, and we will not unlawfully discriminate against job applicants, employees of the Charity, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins) religion or belief, sex or sexual orientation. 

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Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We are seeking an experienced, Glasgow-based fundraiser to join us as a Regional Development Officer. In this role, you’ll be a confident, visible champion for Mary’s Meals, someone who knows the city, understands its communities, and can build relationships that spark action. You’ll bring boldness and creativity to your work, whether delivering inspiring talks in churches and schools, making fundraising asks or forging genuine partnerships with local businesses and networks.

Using your deep knowledge of Glasgow’s people and places, you will identify high‑potential opportunities, grow income and participation, and cultivate a committed local movement of supporters and volunteers. Through strategic, outward‑facing work, you’ll turn first conversations into committed, long‑term support that strengthens our movement and fuels our mission.

Working closely with the Head of Scotland, you will co‑design and deliver a local growth plan shaped by the pulse of your region. You will represent Mary’s Meals across faith communities, schools, community groups, business networks, and key connectors, bringing energy, authenticity, and a passion for our mission.

Highly autonomous, you’ll combine insight, data, and local intuition to focus on areas of greatest opportunity. You’ll collaborate across the organisation to create seamless supporter journeys and tell compelling, meaningful stories. Everything you do will reflect Mary’s Meals’ warmth, simplicity, and dignity.

Key responsibilities include

• Work with the Head of Scotland to create and deliver an insight‑driven regional growth plan, with clear priorities around income, visibility, and volunteer mobilisation.
• Use local knowledge, data, and community insight to focus your time on the strongest opportunities for growth.
• Balance relationship‑building with a proactive, opportunity-led approach, identifying new supporters, networks, and partnerships and developing them from prospective supporters into committed donors.
• Actively network across Glasgow to initiate new meetings, build connections, and follow up purposefully.
• Represent Mary’s Meals with authenticity and enthusiasm across schools, churches, parishes, universities, community groups, and local businesses.
• Deliver engaging talks, assemblies, parish visits, small events, networking sessions, and partnership meetings that increase income, participation, and visibility.
• Build a diverse pipeline of leads and partnerships that reflect Glasgow’s communities and faith landscape.
• Create the environment for a strong volunteer network and empower volunteers through thoughtful delegation, coaching, encouragement, and recognition.

• Strengthen local visibility by nurturing community connectors and supporting appropriate local media engagement.

Please see the recruitment pack on our website for full list of duties.

To apply for the role of Regional Development Officer based at Mary’s Meals UK, please follow the apply instructions on Charity Job where you will be redirected to our website.

Your covering letter or video should make a compelling case for why you feel motivated to apply for this role within Mary’s Meals UK, as well as giving a concise overview of your most relevant skills and experience, and should fill no more than two pages of A4.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Friday, 8th May

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: If you have any special requirements or adjustments before an interview, please let us know.