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Be Collective International Limited
The Client Success Manager will build strong working relationships, drive client success and engagement at Be Collective.
Page 1 of 1
Farringdon, Greater London
£47,155 - £48,583 per year
Permanent, Full-time
Job description

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.

As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.

ActionAid UK are recruiting for a Head of Humanitarian Programme Quality and Assurance to take responsibility for our approach to grant management, programme quality and assurance in the humanitarian sector and to lead our engagement on compliance with the Core Humanitarian Standards in line with ActionAid UK’s overall strategy.

The role is based in the Humanitarian Policy and Practice team, which is a key delivery partner in ActionAid UK’s strategy to promote a world where women and girls are valued, live free from violence and can exercise their rights. We collaborate closely with the Federation’s humanitarian team and the global federation and promote the use of the ActionAId Humanitarian Signature, focused on women’s leadership and protection, localisation and accountability in our resilience and response work.

The Head of Team sets the strategic direction, overseeing all contract management, relationship management, cross programme and cross country coherence, risk management and compliance activities.  They will lead and manage a team supporting colleagues engaged in preparedness, response and resilience work across the ActionAid Federation, facilitating the use of technical support and promoting the integration of programmes with policy and research work. Working closely with the Deputy Director for Humanitarian and colleagues, this role is responsible for developing the organisation’s long term humanitarian learning and for ensuring strong integration of monitoring and evaluation into our programme work. 

To succeed within this role, it is essential that you have substantial experience of humanitarian programme work, working with the delivery of institutional funding contracts and compliance, engaging both directly and remotely with national and local partner organisations, to ensure high quality programming, compliance with donor requirements and accountability.  You must also have knowledge of key trends in policies, compliance and assurance practices of humanitarian donors that have implications for us to sustain income and programme quality.  You should also bring an understanding of humanitarian accountability and standards including experience of using the Core Humanitarian Standards.

Your responsibility will be to bring vison, cohesion and guidance together to create a strong culture of performance and collaboration. Therefore, it is essential that you have proven experience of managing a diverse team, along with the ability to support staff in cross- cultural settings. The role demands a leader who will bring strong fundraising acumen, programming experience and a spirit of collaboration to ActionAid UK as it delivers on its 5 year Strategy- Together with women and girls.

We are keen to receive applications from those with experience in women’s rights and protection programming in humanitarian contexts and those who can offer a specific area of expertise that will support our work

If you have this skill set along with a passion to work within an organisation committed to changing the lives of women and girls living in poverty, this may be the role for you.

This role is likely to require regular international travel, including at short notice and to complex disaster affected contexts.

ActionAid is committed to driving improvement through digital channels, tools and ways of working.  We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants. 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

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Posted on: 27 July 2021
Closing date: 26 August 2021
Job ref: 142970CHJ
Tags: Policy/Research,Operations
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