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Kennington, Greater London (Hybrid)
£47,000 - £52,000 per year
Part-time (3 days/wk (0.6 FTE))
Permanent
Job description

About Medair UK 

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.   

Together, we work in some of the world's most remote and challenging environments. In 2025, despite significant pressures across the humanitarian sector, Medair supported more than 3.6 million people across 13 countries through life-saving health, nutrition, water, sanitation, shelter and cash assistance programmes. From responding to cholera outbreaks in South Sudan and supporting communities affected by conflict in Sudan, DR Congo and Lebanon, to delivering emergency relief following natural disasters in Madagascar and Myanmar, our teams continued to reach people in greatest need with compassion, professionalism and perseverance. 

About the Role/Role and Responsibilities 

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Head of Operations. The post holder will provide strategic leadership and operational oversight of Medair UK's finance, HR, IT and governance functions, ensuring robust systems, effective controls, and compliance with all legal and regulatory requirements. They will support the Medair UK Director and Board of Trustees to ensure effective governance and management of the charity in accordance with best practice and ensure a sustainable operational platform is in place to support all Medair UK’s functions. The Head of Operations will contribute to organisational strategy, culture and decision-making, while also taking a practical and proactive role in the day-to-day delivery of operational activities. They will help lead, support and develop the culture of Medair UK, promoting its values and Christian-distinctiveness internally and externally. 

About you 

You will be a highly organised and experienced, strategic and hands-on operational leader who can provide strong oversight of finance, governance, HR, IT and office management within a growing charity. You will have significant experience in financial and operational management, with a sound understanding of charity finance, governance and regulatory compliance and UK employment law. You will be an effective people manager and leader, with strong communication, planning and problem-solving skills. You will be adaptable, able to manage multiple priorities, work to deadlines, and demonstrate a genuine commitment to Medair’s Christian values, mission and humanitarian purpose. 

Key Activity Areas 

Financial Management and Reporting 

  • Lead the charity’s financial management, ensuring accurate records, robust controls and effective financial processes.

  • Oversee budgeting, forecasting and cash flow management, in collaboration with the Director to support strategic planning and financial sustainability.

  • Manage reserves and organisational funds, ensuring effective stewardship, appropriate cost recovery, timely grant transfers and compliance with donor and regulatory requirements. 

  • Prepare timely and accurate monthly management accounts, financial reports and performance analysis to support informed decision-making.

  • Lead the production of statutory accounts and manage the annual external audit process.

  • Ensure compliance and best practice with regard to legal and other regulatory bodies, including data protection and the timely submission of accounts and other returns. 

Human Resource Management 

  • Lead and oversee all HR operations, including the recruitment, onboarding and retention of staff and volunteers.

  • Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, payroll, pensions and employee benefits. 

  • Manage employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning.

  • Maintain accurate HR records and oversee attendance, leave, sickness and other employee-related processes in line with organisational policies. 

Leadership, Governance and Organisational Development 

  • Lead organisational operational planning and risk management, ensuring Medair UK has the systems, processes and resources required to deliver its strategic objectives. 

  • Maintain the corporate risk register and support the Board with governance, compliance and reporting requirements. 

  • Support the Director and Board of Trustees through the provision of financial, operational and governance advice, contributing to organisational effectiveness and long-term sustainability. 

  • Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies. 

  • Foster a healthy organisational culture that reflects Medair's Christian values and supports staff wellbeing, engagement and development. 

IT & Office Management  

  • Oversee the IT infrastructure, managing the procurement, installation and ongoing maintenance of IT hardware, systems and software liaising with the IT department at the Medair International Global Support Office (GSO) in Switzerland as appropriate. 

  • Lead the development, administration and optimisation of Salesforce , other fundraising platforms and related system integrations to support fundraising, donor engagement and organisational objectives, liaising with the IT department in GSOSwitzerland as appropriate.

  • Manage the Salesforce system configuration, enhancements, user access and upgrades, ensuring the platform remains effective and reliable. 

  • Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.Implement system enhancements, streamline processes and carry out regular data quality, integrity and cleansing checks to ensure accurate, consistant and reliable data. 

  • Provide training, guidance and user support on Salesforce and Campaign Monitor to maximise staff capability and system adoption. 

  • Ensure a fully functioning office base which enables Medair UK to deliver its operational activities in the most efficient and effective manner. 

Tasks common to all staff  

  • Act as an ambassador for Medair UK at all times when liaising externally and internally 

  • Ensure consistent implementation of the Medair brand across all relevant activities 

  • Record information as necessary and comply at all times with requirements for handling personal / sensitive data 

Qualifications - DESIRABLE 

  • Vocational qualification in business or financial management / administration desirable 

Languages 

  • Excellent English (spoken and written). 

Experience / Competencies – ESSENTIAL 

  • Significant experience in financial and office administration

  • Understanding of UK finance and governance and employment law 

  • Proficient in finance packages, ideally Quickbooks 

  • Proficient in fundraising or other database(s), ideally Salesforce and Campaign Monitor

  • Experience of Microsoft Office solutions, with proficiency in Excel, Word, Internet and email use. 

  • Effective people manager and strong leadership skills 

  • Ability to handle a wide and varied workload, with tight deadlines and competing priorities. 

  • Capable planner, problem-solver and clear communicator.

  • Inspired by and in full agreement with Medair’s Christian values and ethos 

  • Willing to contribute to the spiritual life of the team including prayer meetings 

  • Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis 

Experience / Competencies – DESIRABLE 

  • Experience of charity leadership and governance 

  • Experience in relief / development work 

  • Understanding of Humanitarian Issues 

Salary: £47,000 - £52,000 

Closing date: Wednesday 12th August, 5pm. Interviews to be held on Wednesday 2nd or Thursday 3rd September. 

Workplace:Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of 2 days/wk in the office. 

Contract Details: Part-Time (3 days 0.6 FTE), permanent 

Direct Reports: Operations Support Officer 

Only those eligible to work in the UK can apply. 

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian. 

Application resources
Organisation
Medair View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 25 July 2026
Closing date: 12 August 2026 at 17:00
Tags: Christian, Finance, Human Resources, Operations, CRM, Disaster Response / Relief, Office Management, Governance / Management