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A little bit about the role 

Contract: Full-time, permanent

Location: Hybrid, 2 days a week expected in our London office.

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Please note this ad will close at 9am on Tuesday 10 November.

The Legal and Compliance Officer plays a key role in supporting Frontline to meet its legal and regulatory obligations, with a particular focus on complaints management and data protection.

Working closely with the Legal and Compliance Manager, you will oversee the day-to-day coordination and management of formal complaints, ensuring they are handled fairly, consistently and in accordance with organisational policies and relevant legislation.

You will also lead on the day-to-day management of data protection activities, providing practical advice and guidance to colleagues and supporting good information governance across the organisation. This is a varied role offering the opportunity to work with colleagues across Frontline, exercise sound judgement and contribute to improvements in how we manage risk, resolve issues and meet our legal and regulatory responsibilities

Some key responsibilities of the role include:

• Coordinate the complaints process, ensuring concerns are handled fairly, promptly and in line with policy and legislation
• Support data protection and compliance activities, providing GDPR guidance, managing requests and supporting good practice across the organisation
• Provide legal and governance support, reviewing contracts, managing legal queries and identifying potential risks
• Maintain organisational records and drive improvements, overseeing policies, registrations and process enhancements informed by compliance and complaints insights

Please see the job packs for a full list of responsibilities.

A little bit about you 

We’re looking for an organised and detail-orientated professional with experience in complaints, compliance, data protection or legal casework. You will be a successful communicator who can build relationships with a wide range of stakeholders, exercise sound judgement when handling sensitive matters, and balance competing priorities effectively. With a strong understanding of GDPR and regulatory requirements, you will be comfortable assessing risks, managing complex issues fairly and impartially, and knowing when to seek specialist advice. Most importantly, the postholder will be committed to using robust process and good governance to support organisational effectiveness and positive outcomes.

Candidates without formal qualifications are encouraged to apply if they meet the essential experience and skills requirements outlined in the person specification.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

For further information about this role, please contact Pauline Mullings, Legal and Compliance Manager (see job pack for contact details).