Following the retirement of its long serving CEO and now after a period of commercial stability through an interim CEO, Royds Community Association is looking for a highly motivated and experienced leader to continue the development of our organisation.

Comprising community, charitable and commercial elements, including the nationally recognised Royds Enterprise Park, Royds is a unique organisation delivering significant local community benefit as well as managing an important commercial business park and a number of funded projects.

The CEO will be accountable to the Board of Trustees and will be based at Royds Enterprise Park in Bradford. As CEO you will have overall responsibility for all aspects of the Royds Community Association business. Further it is important that the preferred candidate will have experience managing a numer of commercial assets to esnure they remain fit for purpose and meet all the latest legislational requirments.

Applications close on Friday 26th February 2021. Interviews will be held early / mid March 2021.

No Recruitment Agencies or Sales Calls / Emails please as they will be ignored.

Job Purpose

As part of the Systems and Database Support Team, provide support to users across the University of alumni and supporter data, the Raiser's Edge database, and other fundraising and alumni engagement IT systems and platforms.

Maintain the quality of the data stored within the Raiser's Edge database by reviewing data quality issues, data management processes and coordinating user training across platforms, as well as managing large-scale data uploads and extracts, including graduation and regular giving data.

Main Duties 

1. Provide operational support to users across the University of alumni and supporter data, the Raiser's Edge database, and other fundraising and alumni engagement IT systems (including but not limited to the Raiser’s Edge CRM, Net Community, Net Community based web pages, Online Giving, Graduway careers mentoring platform and reporting and visualisation platforms). Independently respond to and support user needs, and work with the Support Team Leader to create and implement longer term workplans.

2. Oversee and maintain the data in the D&A Raiser's Edge database by means of regular and consistent checks to ensure the data is of a high quality at all levels and covering all functions, identifying problem areas and working with relevant colleagues to implement solutions. Carry out large-scale data cleaning tasks in response to data quality issues identified by regular checks.

3. Coordinate and carry out large-scale data uploads to the database, including the bi-annual graduation data imports as well as other bulk data imports such as telephone fundraising outcomes.

4. Produce segmented data sets in support of key D&A functions including regular giving, alumni engagement, and major gift fundraising.

5. Working with the Support Team Leader, coordinate and deliver user training on IT systems and data management functions, covering both new starts but also continually reviewing any data and IT training needs including those raised by issues identified from data quality checking and ongoing user support, ensuring these inform training programmes. Ensure that training meets user needs while contributing to improvements in data quality and use of systems.

6. Build and maintain accessible training and support resources, to improve levels of user confidence and support and to facilitate assessment and development of knowledge.

7. Regularly review data-management and system-related processes, ensuring those processes remain fit for purpose and are user-friendly, coordinating the update of user support documentation to ensure these processes are fully documented. Ensure process documentation is suitable for supporting business continuity.

8. Review and improve management of records on the database, ensuring data has a consistent structure and supports and informs the activity of relevant colleagues.

9. Be prepared to undertake projects appropriate to the grade of the role but that might fall outside its direct remit, as required by the line manager, Director and/or Vice Principal External Relations.

10. Participate fully as a member of the Development & Alumni and External Relations teams, ensuring strong links and good working relationships.

Development & Alumni forms part of the University's External Relations Directorate which also includes UK/EU Recruitment, Access & Admissions, International Recruitment & Partnerships, Short Courses and Marketing.

Assists in managing, monitoring and maintaining the University's alumni and supporter constituent records (held within the Raiser's Edge Database and other IT systems) including Management of the General Council Register to enable the University to fulfil its statutory obligations.

c300K records of alumni and supporter data (c180,00 contactable), increasing each year by approximately 7,000 new records. Complex records containing personal data representing life-long relationships with multiple and overlapping relationship connections to the University (alumnus, donor, trustee, staff/former staff member, recruitment/careers volunteer, Hunterian Friends member, prospective supporter etc). Managing its use in support of the University’s goals in raising philanthropic funds (for research, teaching, capital projects and student projects); enhancing reputation; advancing student recruitment and student employability. Includes c15,000 records which represent relationships worth several millions of pounds to the University and of significant reputational value.

There are currently c12,000 members on The Network (the online alumni-student portal) and c5000 of these are alumni.

Responsible for providing user service support for 50+ users in alumni and fundraising roles and selected additional users across the University (e.g. Principal's Office, Hunterian, Careers).

The compliant and confidential management of personal data is required.

Knowledge, Qualifications, Skills and Experience 

Knowledge & Qualifications

Essential 

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent in a financial/accountancy subject, and experience of personal development in a similar role.

A2 Good working knowledge of delivering services within a wider IT service environment.

A3 Good working knowledge of relational databases.

A4 Strong understanding of database design and data querying.

A5 Understanding of process mapping and developing efficient business processes.

A6 Understanding of IT management and service delivery in a fundraising and engagement context.

A7 Good knowledge of privacy and data protection issues and legislation and their application to the use of alumni and support data.

Desirable 

B1 Knowledge of Raiser's Edge database

B2 Knowledge of the University of Glasgow and/or fundraising sector.

Skills

Essential

C1 Excellent IT skills with the ability to deliver service across all IT systems, and the ability to learn new systems and applications.

C2 Excellent technical CRM skills.

C3 Web publishing skills using Terminal Four, XML, HTML, CSS.

C4 Ability to manipulate and manage large data sets.

C5 Ability to determine short-term priorities, organise and prioritise workload, and react to changing priorities.

C6 Ability to work to strict deadlines and under pressure.

C7 Well developed analytical and problem solving capability

C8 Initiative and judgement to resolve problems independently.

C9 Excellent attention to detail and high degree of numeracy.

C10 Ability to present information clearly and concisely, both verbally and in writing

C11 Strong customer service focus with the ability to communicate clearly verbally and in writing, to clarify requirements, and assess and respond effectively to user and stakeholder needs.

C12 Strong team player, with confident, respectful and professional manner and ability to work proactively and collaboratively across teams to build effective relationships with colleagues at all levels.

Desirable 

D1 Raiser's Edge skills

Experience

Essential 

E1 Experience with Raiser's Edge or similar sector database in a fund-raising and alumni relations environment.

E2 Experience of user support

E3 Experience of working in a team environment

Desirable 

F1 Raiser's Edge experience

Job Features

Planning and Organising

To plan and organise a large and varied workload, covering a variety of short, medium and long term projects, ensuring that they are completed in an efficient and timely manner, whilst at the same time responding effectively to more immediate user needs. Responsible for implementing data, database and IT-related solutions to fulfil long-term development requirements.

Decision Making

Day-to-day decisions regarding best practice in data handling and efficiency. Determine most effective procedures for ensuring smooth running of all data management and IT platform-related activities. Advise on data and IT-related solutions for Development and Alumni functions. Deciding when to escalate issues.

Internal/External Relationships

Internal

• Day to day working relationships with Support Team colleagues who provide user facing support for services.

• Regular contact with all university users, up to Directorial level, to support IT and database use and to formulate plans for data management delivery

• IT services and managers of other University systems

External

• External software suppliers to progress and prioritise service issues.

Problem Solving

To provide support for any data, database, or IT software or procedural query, escalated as appropriate from the Support Officer or Support Assistant. Provide first line response to conflicts of prioritisation, or service provision, using judgement escalate issues as appropriate.

Standard Terms and Conditions

Salary will be on the Management, Professional and Administrative Grade, level 5, £22,417 - £26,715 per annum.

This post is full time (35 hours per week) and offered on an open ended basis.

New entrants to the University will be required to serve a probationary period of 6 months. (The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme.

It is the University of Glasgow's mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equality.

The University of Glasgow, charity number SC004401.

About Initiative Earth

Initiative Earth is a newly formed Charity, with a mission to enable people worldwide to restore ecosystems and revitalise communities. 

We are focused on the development of essential online learning resources and courses; the continuation of our public-facing EcoResolution campaign and also our global ChangeMaker Network (in a nutshell!). 

Our first campaign, EcoResolution, was set up in 2018 with Cara Delevingne in response to the powerlessness people feel in the face of ecological breakdown and political inaction. This social media campaign has now expanded into a global initiative that combines the power of technology and storytelling, aiming to empower individuals to take decisive action in the face of environmental and social justice issues.

Based on the experience and insight gathered through EcoResolution, we established the charity Initiative Earth in 2020. Our aim is to make accessible high-quality courses that enable practical and 'on-the-ground' ecosystem restoration.

Our experience spans the fields of alternative education, technology, systems change and environmental regeneration. Our extensive networks place us in a privileged position to access diverse groups and communities across the worlds of grassroots movements, farming, business, culture and more. 

Initiative Earth is an equal opportunities employer, dedicated to creating teams of individuals with diverse experiences and knowledge. As an organisation we work on a trust and purpose driven basis, committed to a self-management ecologically-minded framework and supportive working practices. (More information can be provided upon request)

About the role

We are looking for a part-time fundraiser to join our team to creatively and resourcefully develop income streams support our exciting upcoming work. This role will also include some financial planning and forecasting elements. Initiative Earth is a brand new Charity launching it's core work this year, so this is a really exciting time to join our small dynamic team.

We are looking for someone who can head up the business-planning and income generating elements of our work, with particular focus on our 2021 strategy for the development of online courses. We have secured core cost (base) funding for 3 years, so this role will be an exciting opportunity for someone who is interested in diversifying income streams, developing sustainable and regenerative financial models, working with networks, partners and new audiences to develop long-term independent funding. 

We are looking for someone who can think creatively and think big to support fundraising for what we believe to be essential platforms and services, supporting people to mobilise our vision of resilient communities and thriving ecosystems. We are a small self-directed team and we are looking for someone who can take initiative, input creatively and adapt and respond to our organisation's needs and vision.

Please see attached for the full application details

Are you seeking a fantastic opportunity to play a vital role in a dynamic growing charity supporting young refugees and asylum seekers?

The new senior post of Head of Finance and Internal Operations, is an exciting role which is critical for Young Roots' delivery of our new three-year strategy.

Reporting directly to the Chief Executive and a key member of the Senior Management Team the role combines strategic thinking and operational activity.  The post-holder will have an excellent track record of charity finance leadership and operation, and be excited by building a wider team to manage Human Resources and IT and other internal functions.

Young Roots is at an exciting stage of its development.  Our income has trebled in the last 5 years, and the number of restricted funds has increased five-fold in the same period.  This growth has enabled us to develop our services and activities to support more young refugees and asylum seekers in a deeper and more sustainable way.  The new senior post of Head of Finance and Internal Operations, is an exciting opportunity to play a vital role in enabling the charity to deliver our new three-year strategy, ensuring we are achieving our targets for the years ahead.

Young Roots recognises the positive value of diversity, promotes equality and challenges discrimination. We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. We welcome and encourage applications from people of all backgrounds, and particularly welcome BAME candidates and those with lived experience of migration and the asylum system. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities. Young Roots is committed to safeguarding and promoting the welfare of children and vulnerable adults. Successful applicants will be required to undertake a criminal record check via the Disclosure and Barring Service.