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Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
Key responsibilities
Advice giving
· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
· Inform carers about carers assessments and refer where necessary.
· Inform carers about emergency grants available and refer where necessary.
· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
Follow-up support
· Refer unpaid carers to local services to access local and culturally appropriate support in their area.
· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
· Signpost carers to relevant services in Manchester suited to their individual need.
· Complete relevant grant applications for carers using the service where needed.
· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
· Research and explore options and implications so that carers can make informed decisions.
· Write and maintain detailed case records for all casework completed.
· Collect required data for statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
0.5 FTE – 18.75 hours per week (flexible working)
Salary: £30,000-£32,000 FTE depending on experience
Location: Hybrid working with one regular day or half-day per week in Abingdon/Oxfordshire, alongside home working and occasional external meetings
About Quest for Learning
Quest for Learning is an education charity working to close the gap for primary school children in Oxfordshire who are falling behind due to disadvantage.
We work closely with schools to deliver targeted, evidence-led literacy and numeracy programmes that help children build the skills, confidence and foundations they need to thrive. Many of the children we support are growing up in poverty, facing barriers linked to low family literacy, unmet additional needs, unstable home circumstances, or limited access to wider opportunities.
Our programmes are delivered by experienced professional tutors and are built around structured interventions, strong school partnerships and measurable outcomes. On average, pupils supported through our small-group tutoring make around 13 months of progress in just 10 hours of support.
Quest for Learning is entering an important new stage of development. Following a period of organisational growth and strategic transition, we are investing in building a more sustainable and ambitious fundraising function that can deepen our impact and reach more children across Oxfordshire.
This is an opportunity to play a central role in shaping that journey.
Why join us?
This is a rare opportunity to join a small but ambitious charity at a genuinely exciting stage of development.
You’ll have:
We are intentionally investing in fundraising and organisational growth, and this role offers the opportunity to help shape a developing fundraising function within an ambitious, evidence-led charity with strong foundations and significant future potential.
We are a collaborative, supportive and purpose-driven team that values initiative, professionalism, creativity and compassion.
Role purpose
We are seeking a proactive, highly organised and motivated fundraiser to lead and grow our trusts and grants fundraising activity.
This role will focus primarily on identifying funding opportunities, developing compelling applications, managing funder relationships and building a strong pipeline of income to support Quest for Learning’s future growth.
The successful candidate will play a key role in helping us develop a more strategic and sustainable fundraising approach. We are looking for someone who can combine strong written communication and attention to detail with initiative, pace and the ability to manage multiple priorities effectively.
This role would suit someone with existing trusts fundraising experience, or someone with highly transferable skills who can learn quickly and thrive in a fast-moving environment.
You will work closely with the CEO, programme staff and trustees, with access to strong impact data, established programmes and a compelling case for support.
Alongside this role, Quest for Learning is also exploring the development of an additional partnerships-focused fundraising role. We are open-minded about how responsibilities are ultimately structured and welcome applications from candidates with a range of backgrounds, experiences and strengths.
Key responsibilities
Trusts and foundations fundraising
Relationship management and stewardship
Organisational Contribution
Person specification
We recognise that strong fundraisers do not always come from traditional charity fundraising backgrounds. If you have transferable skills and experience in areas such as bid writing, partnerships, relationship management, education, sales, communications, account management or business development - and are excited by our mission - we would strongly encourage you to apply.
Essential
Desirable
What success looks like in this role
Successful performance in this role is likely to include:
As Quest for Learning grows, we expect this role to develop too, with opportunities to shape strategy and take on increasing responsibility over time.
Who thrives at Quest for Learning?
People who tend to thrive at Quest for Learning are:
Working arrangements
Benefits
Application process
To apply, please submit:
We encourage applications from candidates with both traditional and non-traditional fundraising backgrounds.
For an informal conversation about the role, please contact Chris Higgins, CEO
Closing date: midday, Tuesday 30 June
Interviews: week commencing 6 or 13 July
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Due to the rapid expansion of Day One Trauma Support and the recent launch of our three-year strategy, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is a requirement to ensure that the Finance Department has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.
We are looking for an experienced and enthusiastic Finance Assistant to join our small and dynamic team to work alongside our Director of Finance and Resources and Finance and Operations Manager, along with providing general administrative support to the Finance and Operations Manager and wider team as required to help ensure the smooth day-to-day running of the charity.
Reporting to the Finance and Operations Manager, this role will work as part of the Finance Team to ensure the accurate and timely processing of financial transactions, month end reconciliations, preparations for payroll and providing support in the production of management and statutory accounts, and in ensuring the charity’s compliance with financial regulations.You will be comfortable managing competing priorities and working collaboratively with colleagues across the organisation.
This role is ideal for someone with strong administrative skills who enjoys working in a collaborative, values-driven environment.
As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.
The post holder’s primary duties and responsibilities are as follows:
Finance Assistant
Process purchase orders, purchase invoices, staff expenses, and payment runs.
Raising invoices and maintaining credit control processes.
Record and reconcile income received from grants, donations, fundraising activities, and other sources.
General Office Administration and Operational Support
Provide general administrative support to the Finance and Operations Manager and wider team as required.
Help coordinate office supplies, equipment, and routine operational requirements.
Assist with arranging meetings, preparing documentation, and taking notes where required.
Respond to telephone, email, and visitor enquiries, directing queries appropriately when required.
Assist with practical operational matters to help ensure the smooth day-to-day running of the charity.
Undertake other reasonable administrative and operational duties commensurate with the role.
General
Build awareness of the charity’s purpose through building strong and effective relationships with external stakeholders.
Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
Willingness to undertake continuous development and training for the role, including mandatory Day One and role specific training.
Additional ad hoc duties as and when required.
Maintain accurate financial records on our accounting software (Xero).
Reconcile bank accounts, credit cards and control accounts on a regular basis.
Assist with month-end and year-end finance processes.
Provide payroll information to the external payroll provider on a timely basis.
Support the preparation of monthly management accounts, year-end accounts and financial reports.
Assist with budget development, monitoring and reporting where required.
Support the annual audit process where required.
Respond to finance-related queries from staff, suppliers, funders, and stakeholders.
Ensure compliance with charity finance procedures, policies, and relevant regulations and promote these within the charity.
Monitor the Finance inbox on a daily basis, responding promptly and professionally to queries, and escalating matters to the Finance and Operations Manager when required.
Undertake other finance and administrative duties as required.
Ensure all restricted funds income and expenditure is coded correctly.
Undertake any required training and development.
For the full details, please see the attached recruitment pack.
How to apply
Please send your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Sunday 28th June 2026
Interviews:
First stage virtual: w/c 6th July 2026
Second stage in-person, Leeds: w/c 13th July 2026
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
0.5 FTE – 18.75 hours per week (flexible working)
Salary: £30,000-£32,000 FTE depending on experience
Location: Hybrid working with one regular day or half-day per week in Abingdon/Oxfordshire, alongside home working and regular external meetings
About Quest for Learning
Quest for Learning is an education charity working to close the gap for primary school children in Oxfordshire who are falling behind due to disadvantage.
We work closely with schools to deliver targeted, evidence-led literacy and numeracy programmes that help children build the skills, confidence and foundations they need to thrive. Many of the children we support are growing up in poverty, facing barriers linked to low family literacy, unmet additional needs, unstable home circumstances, or limited access to wider opportunities.
Our programmes are delivered by experienced professional tutors and are built around structured interventions, strong school partnerships and measurable outcomes. On average, pupils supported through our small-group tutoring make around 13 months of progress in just 10 hours of support.
Quest for Learning is entering an important new stage of development. Following a period of organisational growth and strategic transition, we are investing in building a stronger and more sustainable fundraising function that can deepen our impact and reach more children across Oxfordshire.
This is an opportunity to help shape that next stage.
Why join us?
This is a rare opportunity to join a small but ambitious charity at an exciting stage of development.
You’ll have:
We are intentionally investing in fundraising, partnerships and long-term sustainability, and this role offers the opportunity to help build strong relationships and community support around an ambitious, evidence-led charity with significant future potential.
We are a collaborative, supportive and purpose-driven team that values initiative, professionalism, creativity and compassion.
Role purpose
We are seeking an energetic, proactive and relationship-focused fundraiser to help grow Quest for Learning’s community, corporate and partnership fundraising activity.
This role will focus primarily on building relationships and developing opportunities with local businesses, community organisations, schools, supporters and wider networks across Oxfordshire.
We are looking for someone who enjoys meeting people, building partnerships and creating opportunities through strong communication and relationship management. The successful candidate will help raise the profile of Quest for Learning, strengthen supporter engagement and contribute to a more diverse and sustainable income base.
This is a role for someone who is motivated by people, partnerships and meaningful social impact.
Alongside this role, Quest for Learning is also recruiting for a trusts and grants fundraising role. We are open-minded about how responsibilities are ultimately structured and welcome applications from candidates with a range of backgrounds, experiences and strengths.
You will work closely with the CEO, programme staff and trustees, with access to strong impact data, established programmes and a compelling case for support.
Key responsibilities
Community and partnership fundraising
Supporter engagement and stewardship
Organisational contribution
Person specification
We recognise that strong fundraisers and partnership-builders do not always come from traditional charity fundraising backgrounds. If you have transferable skills and experience in areas such as partnerships, account management, business development, communications, education, customer relationships, sales, marketing or community engagement - and are excited by our mission - we would strongly encourage you to apply.
Essential
Desirable
What success in this role looks like
Successful performance in this role is likely to include:
As Quest for Learning grows, we expect this role to develop too, with opportunities to shape strategy and take on increasing responsibility over time.
Who thrives at Quest for Learning
People who tend to thrive at Quest for Learning are:
Working arrangements
Benefits
Application process
To apply, please submit:
We encourage applications from candidates with both traditional and non-traditional fundraising backgrounds.
For an informal conversation about the role, please contact Chris Higgins, CEO
Closing date: midday, Tuesday 30 June
Interviews: week commencing 6 or 13 July
The client requests no contact from agencies or media sales.