5 Grants operations manager jobs near Birmingham, West Midlands

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St John The Divine Church Willenhall Coventry UK
Coventry 19.24 miles
£19,000 - £24,000 per year
Dynamic Christian Families Worker needed for a Church of England church Coventry supporting families and heading up exciting projects
University Hospitals Birmingham Charity
Birmingham 2.6 miles
£19,000 per year
We're looking for someone to join our team at one of the UK's busiest NHS charities, supporting and looking after our donors and fundraisers
Page 1 of 1
England, United Kingdom
Wales, United Kingdom
£16,661
Contract, Fixed Term until 31 March 2022, Part-time
Job description

Department: Performance and Quality

Interview date: 1 July 2021

Contract Duration: 31 March 2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice strives to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.

Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales. 

This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgment under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.

This role closes at 23.59 pm on 25th May 2021

Posted on: 11 May 2021
Closing date: 25 May 2021
Tags: Admin,Advice, Information
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