Head Of Administration Jobs
About Us
This is a pivotal moment in the development of both the National Forest and the National Forest Company, with a new 25-year vision for the National Forest, an ambitious strategy for the organisation, and a renewed focus and purpose in light of the urgency of climate change.
The National Forest is one of the boldest environmentally-led regeneration initiatives in the country, demonstrating how trees can provide a catalyst for change both in the National Forest and beyond. Across our 200 square miles and over three decades we have a track record of making things happen, increasing forest cover from 6% to more than 22%, transforming the landscape and improving lives and the economy.
An exciting opportunity has now arisen for a Head of Finance to join our team on a full-time, permanent basis.
The Benefits
· Salary of £51,626 - £58,876 per annum
· Annual bonus
· Civil Service Pension scheme with employer contributions of 28.97%
· 30 days’ annual leave plus 10.5 days public and privilege holidays
· Flexible working options
· Cycle to Work Scheme
· Employee Assistance Programme
· Discounts on gym memberships
This is an exceptional opportunity for a high-calibre accountancy professional with senior level experience gained in the charity sector to join our impactful organisation.
If you want to join us in our mission of growing the future together, we would love to hear from you.
The Role
As our Head of Finance, you will actively lead on the management of all aspects of the finance function to include;
· The production of interim and annual financial statements that comply with the requirements of the Charities SORP (FRS 102).
· Preparing all information and supporting documentation for the annual audit, and liaising with the National Audit Office, and the NFC’s external auditors.
· Supporting the internal audit process.
· Fulfilling the accounting and reporting requirements to Defra.
· Working closely with the Director of Corporate Services and Senior Leadership Team to develop strategic financial initiatives that support financial forecasting, goal setting and financial planning.
You will directly line manage the Finance Manager, ensuring the smooth operations of the finance function.
Your role will also involve:
· Preparing the annual budget
· Overseeing and signing off monthly payroll
· Contributing to the development and management of financial systems and procedures
About You
To be considered as our Head of Finance, you will need:
· To be a qualified accountant with at least five years’ relevant experience
· Senior experience in the charity sector, including producing charity SORP compliant group accounts and monthly management accounts.
· Experience of the financial management of complex restricted funded projects
· Knowledge of charity trading and gift aid arrangements
· Good written and oral communication skills
Everyone at the NFC is supported to develop their skills and capabilities. All new employees joining will have a full induction to the NFC’s work and our policies.
Other organisations may call this role Head of Accounts, Finance Manager, Financial Controller, Head of Charity Finance, Finance Director, FD, or Senior Management Accountant.
The National Forest Company is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
The client requests no contact from agencies or media sales.
BENEFITS
28 days holiday + Bank Holidays
Life Assurance x4 of basic salary
Income protection scheme
8% employer contribution pension scheme
Flexibility
JOB PURPOSE
The Head of Finance will lead a small, established finance team and will need to drive a successful business partnership approach with teams across the organisation, achieving greater efficiency both in ways of working and in purchasing and in investigating how our systems and technology can best meet our operational needs. This role is pivotal in the charity, and a great opportunity for an exceptional finance professional to contribute to the continuous improvement of the charity, finance function and team. You will take day to day responsibility for financial accounting, the provision of management information and will actively manage financial planning and forecasting. You will also input into strategy on a functional and organisational level.
A track record in successful business partnering is essential as we develop and refine our business model. Previous experience in a management information function, either within the not-for-profit sector or a similar sized commercial organisation, is needed. You will need to liaise closely with non-finance staff to ensure financial information is made meaningful and accessible and to support training to enable them to interpret the information provided and manage their budgets. Good communication skills and the ability to explain complex information to staff at varying levels are therefore essential as is the ability to provide leadership and motivate staff.
We have exciting organisational goals for the year ahead, including a review of our Finance system and an opportunity for the finance team to drive improvements to our processes and ensure we make best use of technology to drive efficiency and add value to our stakeholders. We are a small team in a small organisation with big ambition and offer a unique opportunity for development in your finance career.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE AND RESPONSIBILITIES
This is a diverse role across the full spectrum of the finance function, with the post holder responsible for the timely provision of management information as well as leading the Finance Team in delivering a full financial accounting and statutory reporting service to ensure UK for UNHCR is compliant with all financial regulation. Central to the role is the critical review and the effective communication of financial information and its implications to all levels of management while also delivering a high quality, customer focused finance partnering service to senior managers and SMT.
Key accountabilities:
- Oversee the provision of clear, accurate, timely and user friendly (financial and non-financial) management information to Directors, senior managers and staff to support the decision-making process and to allow managers to proactively manage their budgets.
- Take full management responsibility for the Finance Manager and Finance and Administration Assistant, leading, motivating and developing them so that that they are clearly focused, competent, and work effectively and efficiently.
- Ensure compliance with relevant legislation and prepare statutory accounts, corporation tax, Gift Aid, VAT, Charity Commission and other statutory financial returns for the charity and its trading subsidiary as appropriate.
- Manage the annual audit process, being the point of contact for external auditors on operational matters relating to the audit process and providing information and documentation supporting the annual report and accounts.
- Develop and maintain various business and financial planning processes in support of the strategic needs of the organisation. This includes:
- Annual budgeting process.
- Overseeing financial reforecasts at regular (currently quarterly) intervals.
- Playing an active role in the broader business planning process.
- Planning and managing cash flows to meet the short and long-term needs of the organisation, maximising interest receivable where opportunities allow.
- Drive financial ownership, accountability and understanding across the organisation by ensuring budget owners have the knowledge, skills and tools to manage their budgets effectively. Ensure effective financial business partnering is underpinned by effective processes and guidance.
- Provide support to all teams and in particular the fundraising teams in the completion of funding applications and, following successful bids, ensuring appropriate processes are in place to monitor and report progress of Restricted Funding projects.
- Recommend an appropriate reporting process and format for restricted projects to enable their effective management by budget holders and for inclusion in management accounts reporting.
- Ensure the internal financial control environment is adequate to safeguard the Charity’s assets and is properly documented, and liaise as needed with external professional advisors, such as auditors and our bankers.
- Ensure premises and facilities are managed appropriately on a day-to-day basis, line managing the Finance and Administration Assistant, and taking the lead in matters relating to property leases.
- Develop own knowledge base and keep abreast of changes in the regulatory and financial environment, as well as new initiatives and best practice in the sector to ensure the charity’s policies and processes are fit for purpose and adapt as UK for UNHCR evolves.
- Support the Senior Management Team in other work as may be required from time to time and, as time allows, engage in the broader work of the charity to ensure the post holder has a recognisable profile as the leader of a key team and has an understanding of the work we do.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Knowledge:
- A qualified accountant (ACA, ACCA, CIMA, CIPFA) with significant post qualification finance experience at a senior level.
Skills:
- Track record of success at a senior level within an organisation of comparable size and complexity, including hands on experience in delivering a bespoke finance service.
- Proven ability to communicate successfully with different stakeholders, both written and verbal, and including the ability to influence and negotiate.
- Ability to critically review, analyse and interpret complex financial and management information and present it clearly and appropriately to different audiences.
- Comfortable in dealing with detail as required given the constraints of working in a small team.
- Confident with a range of IT software, including hands on experience in managing, using and configuring accounting packages.
- Experience of software implementation, and ideally of accounting systems.
- Strong leadership skills including the ability to motivate and develop staff members.
- Knowledge of the legislative, tax and regulatory framework of companies, ideally in the not-for-profit sector.
- Track record in successful project management.
- Ability to identify, assess and manage risks and make recommendations based on objective criteria.
- Team player able to establish productive working relationships with both colleagues and externally.
- Strategic thinker who is pro-active in identifying opportunities for the organisation, and within the finance function for improvements in business process.
Experience:
- Relevant post-qualification experience, to include managing a finance team.
- Experience of developing and implementing financial procedures and controls.
- Experience of commercial or charity accounting including the preparation of statutory accounts and preferably SORP compliance.
- Experience of preparing management accounts in a rigorous environment.
- Experience of managing the preparation of budgets and business plans.
- Experience of VAT accounting, preferably the partial exemption basis and corporation tax.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays.
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 28th May 2024
Interview dates: Week commencing 3rd June 2024 (first round), w/c 10th June 2024 (second round)
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us on the email address on our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.
Location: Hybrid home working and Office based (currently Hammersmith, likely move to Farringdon autumn 2024)
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
This role involves supervising risk management, overseeing the charity’s approach to contracts, and leading a small team dedicated to enhancing business support throughout the charity. If you're passionate about making a difference and are ready to contribute to our purpose, we'd love to hear from you. Apply now and be part of a team dedicated to creating positive change.
About You
As our Group Head of Governance, you'll step into a dynamic role within our CEO Office, shaping the future of our organisation. You'll be instrumental in steering Turn2us and Elizabeth Finn Homes towards excellence in governance. Your expertise will ensure that we not only meet but exceed legal and regulatory standards, setting a gold standard in corporate governance. From board secretariat excellence to robust risk management, you'll lead the charge, guiding our organisation to new heights of efficiency and accountability.
With your exceptional communication skills and strategic mindset, you'll elevate our governance practices. Your commitment to equity, diversity, inclusion, and belonging will infuse every aspect of your work, fostering a culture of inclusion and dignity.
From managing board secretariat matters to driving continuous improvement in governance practices. You'll lead by example, inspiring our team to embrace operational excellence and embody our values. Together, we'll ensure that safeguarding is not just a policy but a guiding principle in everything we do.
If you're passionate about social justice and ready to take your career to new heights, we want to hear from you. Join us at Turn2us, where every day brings new opportunities to create a brighter, more equitable future. Apply now and be part of a movement that's changing lives, one step at a time.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of four days a month. Some roles, including the Group Head of Governance are required to be in the office more often than others and this will be agreed with the hiring manager upon starting.
Please note that all job offers are subject to two to three satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 11.59pm, 4th June 2024
Interview date: TBC
The client requests no contact from agencies or media sales.
We are looking for a Lending Administrator to help us support our work lending to churches and charities across the UK. The role is critical in ensuring that the administration of the team is managed and organised to a high standard, helping to maintain accurate and up-to-date records, as well as providing a great customer service to those we serve. The role holder will contribute to a culture of collaboration, transparency, and excellence, while building and maintaining relationships across the organisation with a friendly, approachable and can-do attitude.
You will have the opportunity to have a huge impact! By using your administrative knowledge and experience to support work across the organisation, this drives Kingdom impact and enables Stewardship to continue to be a part of God’s plan of generosity and gospel hope.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
This role is not open to sponsorship.
An exciting opportunity has arisen for an MDT Admin to join our Therapies Team. This role will require the successful candidate to provide high quality efficient and reliable administrative support to the Therapies Directorate.
Staff benefits include, free shuttle bus, and more… Read more below.
Role Requirements
- Support planning and changes in the administration of children and young people’s timetable for children and family services.
- Support with photocopying of notes for subject access/ solicitor requests (SARS).
- Manage the SARS and redacting process with appropriate members of the Therapies teams.
- Update logs and coordinate the Clinical and Safeguarding Supervision across the Therapies teams, escalating non-compliance where required.
- Monitor mandatory training compliance and administer booking processes for all relevant training sessions/course.
- Coordinating specialist clinics, including spine and hip clinics; liaising with the Physiotherapy team to ensure the correct children are on the schedule. Liaison with external Consultants to organise the clinic lists.
- Carry out audiotyping of clinic letters and distribute as required.
- Update absences within the teams onto the SMI (staff care) system, as requested by the Heads of Service.
- Place orders for any required equipment and/or resources for departments and for the children and young people as deemed necessary.
- Take overview of clinical asset ordering, linking with the clinical assets team and management system, in line with MHRA guidelines and the medical devices policy.
- Track and monitor equipment orders with Heads of service, escalate delays and provide a central overview for all equipment re-charges and ordering.
- Raise and receipt PO’s and invoices for the therapies directorate and liaise closely with the finance team.
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offender’s
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Doctors of the World UK (DOTW UK) is part of the global Médecins du Monde (MDM) network, which delivers over 400 projects in more than 70 countries through 6,000 volunteers.
Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.
Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas programmes, helped 20,000 service users here and fought for healthcare as a human right for all.
We believe that every person living in the UK has the right to healthcare, and we work to influence public policy and local implementation to reduce health inequalities and ensure access to healthcare for all.
DOTWUK have a fun and friendly finance team in a small, but high-performing function and are looking for a collaborative, experienced and energetic leader for the role of Head of Finance.
In this exciting role, the successful candidate will provide the organisation with a timely, accurate and relevant financial management service by assuming day-to-day responsibility for the organisation’s accounting function, to enable the senior management team and the Board of Trustees to assess results and performance and make informed, strategic decisions, and ensure the organisation complies with statutory and corporate regulation and requirements.
You will work closely with the treasurer, directors and managers to enable them to manage their programme finances and support them to report to donors and to devise sound plans for growth and sustainability.
The UK chapter expects to grow income across all sources, including from institutions and foundations. You will play a critical role in maintaining and building on this success.
You will also be responsible for and provide input from a financial and management perspective on strategic development and the general organisation-wide structure and management as part of the Senior Management Team.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
For more information on the role, including a person specification, please refer to the role profile.
Closing Date:
Sunday 9th June 2024
How to Apply
To apply, please submit your CV, covering Letter & additional information form on the link provided. Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities.
Are you keen to use your administrative skills to help support people to achieve their potential?
As Administrator at a thriving and busy community-based organisation, you will play a key role in ensuring the smooth running of administrative procedures as well as assisting with facilities and financial management. The role is based full-time in our offices in Shoreditch, London
What you will be working on:
- Developing our administrative systems to be efficient and fit-for-purpose
- Supporting the effective use of IT hardware and software across the organisation
- Leading on the hiring of our meeting rooms and leasing of our office spaces
- Co-ordinating facilities issues such as negotiating good value contracts with our suppliers and organising day-to-day maintenance of our centres
- Assisting in the financial administration of the charity
This job is for you, if ...
- you have experience of improving administrative systems and implementing financial procedures and controls
- you have a flexible approach to work with the ability to manage a busy and varied workload
- you have a friendly and welcoming disposition
- you possess high levels of competence in the use of IT
- you want to use your expertise for the benefit of a thriving community based organisation
How to Apply:
Visit our website for instructions on how to apply.
Closing date for applications: 11th June 2024
Interviews: 25th and 26th June 2024
Our Recruitment Policy
St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.
St Hilda’s East is a vibrant, multi-purpose organisation providing a wide range of life-changing services and opportunities for local people.
The client requests no contact from agencies or media sales.
All our teams play a vital role in supporting Battersea’s mission. Whether that’s on the front line, providing direct care to our animals, or behind the scenes in our office roles. Our IT department is responsible for providing IT business support and services that align with our organisational needs.
We now have a permanent opportunity for a Senior Cloud Administrator to provide 3rd level project and helpdesk support, acting as an escalation point for the support team. This opportunity is integral to providing consistent IT support across all three of our centres.
In this role you will ensure our internal physical and virtual server and network is maintained for 7 day a week operation. Your focus will be on infrastructure, and you will work across all six of our business applications. This offers you diversity in your work and the opportunity to work on technically complex challenges.
Joining a team of 10, you will be collectively supporting a user basis of around 700. The support requests will invite you to use your entire skill set and provide opportunities for continued development.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 2nd June 2024
Interview date(s): TBC
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Job Title: Head of Service (CoramIAC)
Contract: Permanent
Hours: 35 per week
Salary: Circa. £60,000 per annum
Location: CoramIAC Office - Cockfosters (until January 2025, then moving to Coram Campus - Bloomsbury)
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About CoramIAC
Coram IAC, is a Voluntary Adoption Agency, which specialises in Intercountry Adoptions. This position is a member of the Leadership Team and will have a pivotal role in leading, developing and managing a range of operational adoptions services, ensuring that they meet the needs of children we are providing services for, including all legal, policies, guidelines, and internal standards. They will play a key role in helping to develop new services and where appropriate will take operational control of these.
About the Role
The Head of Service post holder will take the lead responsibility (under Ofsted registration) as the Adoption Manager of Coram IAC. They will ensure the ongoing delivery of an outstanding VAA that is fully compliant with national minimum standards and regulations; and ensuring high quality adoption support and a sufficient supply of adopters that reflects the diversity of the countries they are adopting from.
Applying to adopt in the UK is open to anyone already in the process with Coram IAC but we do not actively recruit domestic adopters like other VAAs. Approved Intercountry Adopters may however request to change their approval advice to the UK if they are considered a suitable match for children available and waiting for permanence through Adoption in the UK.
Coram IAC predominantly serve prospective adopters from the global majority and as such recruit and train a highly diverse and skilled group of adopters to enable the best outcomes for children whilst also offering adopter and sector diversity for potentially harder to place children. This includes family groups and older children. Our offer to RAAs via our domestic program therefore delivers families for children who often wait the longest in the care system.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 9am, Tuesday 28th May 2024
Interview Date: Friday 31st May 2024
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No: 1067313
The client requests no contact from agencies or media sales.
No Limits is an exceptional charity, with children and young people at the heart of everything we do. The need for our services has never been greater and the positive impact we have is significant: often life changing or saving. We are a large local charity, with a committed staff and volunteer team of more than 200, collectively driven by a passion to make a difference to the lives of the children and young people we serve.
Our Head of Finance role provides a great opportunity for someone to lead on the strategic and operational financial management of the charity. This is a key role in our Senior Leadership Team, and you’ll be joining at a great time, early in the delivery of our exciting new strategy. We’re looking for someone aligned with our values and experienced in finance. There may be opportunity to provide leadership oversight to wider support functions, depending on your experience and interests. We’re looking for a qualified accountant, or someone who is part qualified with relevant experience, who is eager to contribute to the overall direction, planning and leadership of No Limits.
The successful candidate will be joining an experienced and established Senior Leadership Team where we actively live out No Limits values, have great working relationships, and enjoy a collaborative approach with positive energy.
We are proud that around 80% of our team have their own lived experience connecting them to our services and we have a strong commitment to diversity and inclusion. We encourage applications from people of all backgrounds, experiences and communities, particularly welcoming applications from people who would add racial diversity to our team and individuals who may bring experience to help us on our journey to anti-racism. We are committed to creating a diverse environment where people can be their authentic self, where their experiences and opinions are valued and we all are open to learn from each other.
For the successful candidate, this is an exciting opportunity to build on the charity’s existing successes, developing strength and sustainability to underpin services that benefit thousands of children and young people each year.
No Limits is committed to making a difference to the lives of the children and young people we work with, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount. We welcome applications from candidates with lived experience and from diverse backgrounds.
Your Role
You will be responsible for No Limits’ finances, leading on strategic and operational financial management of the charity and preparing and analysing information relating to financial planning. You will have oversight of the finance team, leading No Limits to be a sustainable and efficient organisation.
As part of the Senior Leadership Team (SLT), you will make an active contribution to the strategic direction, planning and leadership of No Limits in collaboration with the wider team. You’ll be a role model for our values and ensure the needs of children and young people are at the heart of everything we do.
There may be opportunity to provide strategic leadership oversight to our wider organisational infrastructure functions including IT, Business Support, Fundraising and Communications.
You’ll have the essentials of:
- qualified accountant (CIMA / CIPFA / ACCA / ACA or equivalent) – consideration may be given to part-qualified with relevant experience
- Strategic and operational financial management experience, including; financial process, income and expenditure management, reporting, year-end, audit, statutory and management account production, establishing and monitoring effective financial controls
- An understanding of the charity environment and wider landscape
- Experience of costing projects with a full-cost recovery approach
- Ability to plan and prioritise own and others work to set deadlines, with good time management skills
- High level of IT competency to support your role, including the use of technology and Microsoft Office
- Excellent written and verbal communication, interpersonal skills and team working
- A commitment to personal growth, continuous development, and application of learning
You may also have:
- Up-to-date knowledge of charity SORP regulations and requirements (highly desirable)
- Experience of payroll and pensions
- Ability to lead, motivate and develop people
- A successful track record of working with a Trustee Board or a leadership team
- Lived experience of one or more areas that No Limits support children and young people
Interested?.. We’d love to hear from you
We’d be happy to have an informal discussion and answer any immediate questions you might have.
Role Terms
Salary: circa £50,000 (Full Time Equivalent, pro-rata for part-time)
Hours: part-time to full-time available, from 3 to 5 days per week – Happy to talk flexible working
Place of Work: Hybrid – Southampton Head Office with opportunity for regular remote working
Contract: Permanent
Essential Car User: No
Our recruitment timeline:
• Applications close: 9am on Monday 17th June
• Shortlisting: Outcome of applications communicated by Friday 21st June
• Final stage selection and interview: Week commencing 1st July
Head of Finance - No Limits - Application Pack
To apply for this role, please refer to the Head of Finance Applicant Pack and submit your CV and cover letter, outlining your motivation for applying and your relevant experience, qualifications and achievements.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Counselling Centre has supported the mental health of people across West Kent and East Sussex for more than three decades. Our charitable mission is to ensure financial barriers do not prevent people in our community from accessing the professional help they need.
We’re proud to have built a strong reputation for clinical and training excellence, and we’re proud of what we do for our clients. We’re also aware of the opportunities ahead of us and excited by what we can achieve with the right leadership in place.
ABOUT THE ROLE
The Head of Operations and Development (HOD) will play a pivotal role in taking our work to its next stage, helping us deliver even greater impact across our community.
With ultimate decision making responsibility for the charity the HOD will work alongside the Head of Counselling and Head of Training, overseeing the smooth running of day-to-day operations at the Centre while also nurturing opportunities for commercial growth by supporting the fundraising strategy and targeted expansion of our service offering.
Capable of working autonomously, you will be expected to form an integral part of an experienced, hardworking team of professionals and administrators who are dedicated to ensuring the Centre succeeds in all it does.
ABOUT YOU
First and foremost, you will be passionate about the importance of improving mental health in our community.
An excellent communicator with people at all levels, you will be in a position to leverage your commercial and business skills to build on the Centre’s existing operational framework. You will also be expected to get up to speed quickly with various aspects of the Centre’s business functions, including finance, IT and marketing.
Management-level experience in a charitable or not-for-profit organisation is an advantage, but more important is a hands-on, can-do approach and the motivation to help deliver the Centre’s strategy over the coming years.
The post is part-time with flexibility in the hours required. The role allows for hybrid working depending upon the demands of the job. Time at our offices in central Tunbridge Wells will be required.
Closing date for applications: 14th June 2024.
The client requests no contact from agencies or media sales.
Estates management Management of the operations information systems. E.g. Inventory, Health and Safety logging Ensure that we receive competitive quotes for all works carried out on our sites in compliance with our financial regulations Ensure that all contractors are communicated with in a timely and professional manner on all works to be carried out Project management. Prepare business cases and feasibility studies; tender, award and manage projects Manage all compliance maintenance and work closely with the site team to ensure these are completed Scheduling of maintenance across all sites, maintaining a 3 – 5 year maintenance cycle that informs budget setting Work with Heads of Service to source and prepare appropriate buildings/spaces in order to expand services Manage and maintain an Asset Register for BeyondAutism On request, provide data for SMT, governors, trustees and Heads of Services Liaise with services’ administrative staff to ensure required data is captured and scheduling of site works are smooth Manage the schools’ personnel check -n (inventory) and access control systems Management of the cleaning and consumable supply contracts Health and safety management Ensure that the site team and the Senior Management Team are supported in ensuring our sites comply with Health and Safety legislation Support the Director of Finance with the organisation and completion of Health and Safety Audits Knowledge and understanding of Health and Safety, relating to fire, water, and asbestos Chair organisational Health and Safety and maintenance meetings and attend site specific meetings Reporting and recording Ensure that all site documentation is held in a central file. Including checking and holding site-based certification, arranging annual reviews, arranging testing and monitoring at each site in particular related to Health and Safety legislation to include, though not limited to, electrical testing, gas testing, legionella testing, fire assessment Ensure that accurate registers are kept of asbestos, and hazardous substances across all sites Ensure minutes are taken at any operational meeting in particular, estates and Health and Safety meetings Provide monthly reports to SMT Attend monthly Services SMT, providing reports as required by the COO Management responsibilities To manage and provide strategic leadership to the Site and Cleaning teams To provide monthly supervision and ensure structures are in place for effective appraisal, personal development and performance management of the Site and Cleaning Teams To take all possible precautions to safeguard the welfare and safety of staff, pupils, students, visitors and the public, by implementing all policies related to safeguarding, health, safety and risk To manage the Maintenance and facilities budget in conjunction with SMT and the annual service development plans Adhere to the Premises Policy, working with SMT to ensure that new premises acquisition is managed appropriately, and disposal is managed in a timely and effective manner General Adhere to BeyondAutism’s Safeguarding Policies Work within the organisational Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues Adhere to policies as set out in the staff handbook Comply with the Data Protection Act/GDPR Undertake other reasonable duties related to the job purpose required from time to time Navigate our Carbon Neutral ambitions by formulating and driving the charity sustainability targets This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, as reasonably directed by the COO. This job description will be reviewed regularly in the light of changing organisational requirements and any such changes will be discussed with the post holder. The post holder is expected to comply with the appropriate Code(s) of Conduct associated with this post.
The client requests no contact from agencies or media sales.
Tinnitus UK is the only registered charity in the UK supporting the one in seven adults who have tinnitus! The charity has recently renamed and rebranded. All part of the ambitious plans fo the charity to raise its profile and relevance even further, to reach and help more people than ever. We are looking for a Fundraising and Events Administrator to provide administrative and operational support to the Fundraising Managers (Corporate, Major Donor, Legacy, Individual Membership, Trusts & Foundations) and to the Head of Services by administering donor and supporter records and assisting with events and general operational duties.
Main Responsibilities
Fundraising General (65%)
- Organizing and maintaining membership and donation data in the CRM database (Donorfy)
- First point of contact for supporter enquiries (email/phone)
- Taking telephone donations when required
- Flagging contact/donations to relevant team members
- Printing and posting thank you letters for offline donors
Events (20%)
- Monitor the events@inbox
- Monitor event bookings and process invoices as required
- Liaise with speakers, attendees and sponsors as appropriate
- Annual Conference - Tinnitus Adviser Training - European Tinnitus Course - Online Tinnitus Workshop - Tinnitus UK Webinars 2024
- Ensure website and Eventbrite accurately reflect current and coming events are upto date including event details.
General (10%)
- Monitor Tinnitus UK email info@ inbox responding to emails or directing to colleagues as necessary
- Stationery and mailroom stock checks and replenishing of stock as required
- Assist the Office Manager with office administrative tasks
- Work across the Tinnitus UK team and assist in all areas of work
- Attend internal and external meetings, events and training
- Assist the office manager with bookings of meetings/conference venues for Trustee Board and other meetings/training days
- Organise travel and accommodation as and when required
- Undertake training (In-house and external) as required
- Be flexible and carry out associated duties that may arise, develop, or be assigned in line with the broad remit of the post
Stewardship (5%)
- Provide a basic level of stewardship to event fundraisers - (thanking, providing publicity materials, passing stories to communications colleagues)
- Administering JustGiving and other fundraising platforms
PERSON SPECIFICATION
Essential
- Good basic education to GCSE standard or equivalent (GCSE grade C or equivalent in Maths and English)
- Entitled to live and work in the UK
- Experience of database administration (CRM desirable)
- Fundraising admin and stewardship
- Events admin and support
- Handling phone, digital and postal enquiries
- Experience of using a number of different IT systems including Microsoft Office 365 - such as Outlook, Teams, Excel, Word & Powerpoint
Desirable
- NVQ level 2/3 in administration or other secretarial qualification
- experience in an office environment providing administrative support to multiple teams
- Experience of using client management databases such as Donorfy (full training provided)
Skills - you will have:
- Excellent communication skills both oral and written
- Recongise the confidentiality of some information and adhere to GDPR guidelines accordingly
- Attention to detail
- Excellent record keeping
- Understanding of confidentiality and GDPR guidelines
- Work effectively and efficiently under pressure
- Problem solver with a 'can-do' approach
Personal characteristics - you will be:
- Adaptable
- Purposeful and resourceful
- Excellent communication skills
- Flexible and team player
- Enthusiastic
- Ability to work on own initiative and prioritise workload
- Commitment to anti-discrimatory practice and equal opportunities. An ability to apply awareness of diversity and inclusivity to all areas of work.
In return we offer:
- Flexible working
- 25 days annual leave plus bank holidays
- Employee Assistance Program well-being initiative
- Company pension (5% matched employer contribution)
The client requests no contact from agencies or media sales.
About the Role
An exciting opportunity has arisen for an enthusiastic, proactive and well organised administrator to develop their skills as part of the Quality and Standards team delivering administrational and engagement support for the teams’ key objectives in the raising of standards with quality assurance process to ensure projects, activities, products, platforms and services are organised and executed to a high standard. The successful applicant will have excellent administrative skills with a high level of emotional intelligence alongside relevant experience in a fast-paced environment, underpinned by a ‘can do’ work ethic and high level of probity. The successful applicant will also have a passion for supporting programmes for young people to accelerate their personal and professional development.
Role Purpose
To provide highly efficient administrative support and be proactive within the Standards Department with exceptional organisational skills, attention to detail and a strong teamwork ethic.
The purpose of this role is to provide high-level general administration for the Quality and Standards team who is responsible for raising standards through the learning lab educator platform, using benchmarking resource products, to empower young people and champion future skills.
Key tasks and responsibilities
1. Administrative support to raise standards - Learning Lab:
• Support the engagement plan activities for educators to use the online learning platform and to access educational benchmarked resources.
• To aid the Digital Skills Development Manager to support the creation of editorial and marketing scripts.
2. Administrative support to empower young people - Benchmarking Resources and National Standards:
• To assist the Quality and Standards Manager to develop teaching tools for educators in colleges and training providers.
• Effectively support the co-ordination of resources (including agencies, suppliers, volunteers, and partners) so that all project elements are delivered to acceptable standards and meet the required outcomes.
3. Support to champion future skills – Competition portfolio reviews and audit:
• Producing and distributing accurate records of meetings. Acting as secretariat for meetings that are either in person or virtual that will include setting up meetings using Zoom or Teams, minute taking, and recording actions.
4. Operational Impact:
• Administration and co-ordination of activities in line with the project operational plan
• Develop, co-ordinate and maintain appropriate systems and processes, tracking and reporting on activity.
5. To work with internal or external stakeholders at all:
• Liaising with educator partners to ensure key quality assurance documentation is submitted to deadlines and collated on the appropriate systems.
• Monitoring the enquiries, allocating queries to team members and responding to requests for information.
• Providing support to the team in answering queries from staff, external stakeholders and suppliers.
• Assisting the team with arrangements for meetings and events including booking travel, venues, catering and accommodation.
• Supporting the budget management processes; raising purchase orders, processing invoices and monitoring expenditure.
• Maintaining all administrative systems, processes and databases.
• Supporting the monitoring of key performance indicators for learner and educator engagement and prepare data for inclusion in reports.
6. General
In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:
• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.
• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.
Person specification
Key: [E] Essential / [D] Desirable.
Qualifications and experience:
• Experience operating as a high-level administrator or coordinator. [E]
• Maths GSCE grade A-C or equivalent [E].
• Experience of working in a team, including dealing with the public [E].
• Experience of using Microsoft Office suite, including Outlook, Excel, Word, PowerPoint [E].
• Experience developing and/or managing digital learning platforms and systems like Moodle. [D]
Knowledge and skills:
• Strong planning and organisational skills and ability to manage time effectively. [E]
• Excellent communications skills and ability to create high quality and engaging written content. [E]
• Highly IT literate, knowledge of LMS platforms (Moodle) or any CMS would be useful. [E]
• Able to interact with others in a sensitive and diplomatic manner, able to build rapport and establish effective relationships [E].
• Able to organise time effectively, create work schedules, prioritise workload and meet deadlines [E].
• Able to follow directions from supervisors and respect policies and procedures. Demonstrates commitment to the organisation and task completion [E].
• A level of numeracy sufficient to be able to check and reconcile statistics and financial information [E].
• Capacity to learn new systems and software packages. [D]
Personal qualities and attributes:
• Excellent team player and collaborative approach to work. [E]
• A passion to deliver the highest standards of work with attention to detail. [E]
• Very reliable and with a high level of probity. [E]
• Able to work to own initiative with broad direction. [E]
• Able to think creatively and solve problems. [E]
• Flexible in working methods and ideas. [E]
Special circumstances:
• Prepared occasionally to work outside normal hours [D].
• Prepared to travel within the United Kingdom [D].
• Able to spend time away from home [D].
How to apply: Please view the attached supporting document for full details on how to submit an application.
This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.
Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.
25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.
The client requests no contact from agencies or media sales.
One in seven people in the UK experience tinnitus. This role will positively and proactively innovate, manage and improve Tnnitus UK's services and build on the reputation of Tinnitus UK to date. This role leads Tinnitus UK's efforts in providing direct support to Tinnitus through multiple channels including telephone, and online. In addition liaises with regional support group leaders in the provision of support, face to face and locally. Given that Tinnitus UK is the only charity in the UIK to provide such services delivery of these services at the highest standard is essential and consequently enhances the reputation of the charity,
The position is responsible for the development of the strategic and annual plans associated with the provision of these support services, and has direct day to day responsibility for implementing them through multiple channels (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.
This role provides strategic oversight and management of the services portfolio (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK. The post holder works with the Chief Exeutive and the rest of the Leadership team to deliver services, ensuring that goals are achieved through effective management practices, that staff are motivated and supported to build sustainable services to meet the needs and expectations of the tinnitus community and work closesly with research to remain up to date on the latest understanding of the issues that cause tinnitus and solutions that help address and mitigate the challenges facing sufferers. The role ensures that all activities are carried out in accordance with statutory requirements, quality standards, information governance requiremens and organisational policies.
This role will maintain and develop Tinnitus UK's digital offerings, ensuring these are delivered in ways that help and encourage people to access our services now and in the future. This will include maintaining and monitoring existing services and developing, testing and embedding new ones.
Main Responsibilities
1. Develop and implement our services strategy
- Strategic and operational oversight of all Tinnitus UK's services to the tinnitus community, optimising both digital and traditional models and ensuring relevance and quality
- Innovatively improve and extend Tinnitus UK service provision, with a primary focus on people living with tinnitus, recognising that Support Services should be available at all times when people need them, calling for a strong digital capability
- Identify relevant people and organisations and build relationships to enable better support around the UK for poeple with tinnitus.
- Work with all staff to ensure Tinnitus UK's information and engagement services are understood and well delivered by all staff.
2. Intergrated approach to service user involvement
- Continually analyse and understand the needs of people with tinnitus, care givers, regional co-ordinators, partners and other stakeholders and develop appropriate services to meet them
- Ensure Tinnitus UK's support group network maintain best practice and work with colleagues to identify under-performing groups and develop action plans for improvement
- Establish links with key internal teams and external bodies, managing risk and helping to evaluate our involvement in partnerships and collaborative work.
3. Understanding the needs of the tinnitus community
- Run focus groups to fully understand the needs of people with tinnitus
4. Develop Tinnitus UK's outreach services to people who experience tinnitus
- Lead strategic development of Tinnitus UK's helpline and other outreach services.
- Identify gaps in tinnitus support service provision and work with colleagues to ensure they are filled
- Ensure connectivity between service users' journey across Tinnitus UK's services
- Oversee development of Tinnitus UK's chatbot function in relation to tinnitus support
5. Volunteering and placements
- Work with relevant staff to develop the programme for internal and external volunteering opportunities designed to enhance service delivery and encourage growth of individual volunteers
- Coordinate placements as and when required to ensure the organisation benefits from them
6. Events
- Work with relevant staff to implement a programme of events (conferences, awareness events, training courses) to meet the needs of the tinnitus community
- Lead the innovation of events, using digital and other tools to widen their availability to make them more diverse
7. Quality
- Lead Tinnitus UK's work to assess social impact and value
- Ensure Tinnitus UK's tinnitus support services are founded on evidence-based research and that our advice to people living with tinnitus remains accurate and appropriate in response to developments in the treatment of tinnitus.
- Work with colleagues to identify underperforming services and drive improvement of standards and quality
- Work with staff and volunteers to ensure a high quality information service
8. Leadership
- Work as part of the Senior Leadership Team (SLT) to ensure oversight of strategic and operational matters and support the Chief Executive
- Lead the development and delivery of Tinnitus UK's annual operational business for Services and contribute to the overall charity's business plan
- Provide evidence, data and ideas to support the fundraising team to develop proposals to underpin Tinnitus UK services.
9. Drive change and maximise our potential
- Explore cost effective digital solutions that optimise our use of resources
- Apply management techniques, tools and solutions to drive the change and transition to greater use of digital tools in service delivery
10. General
- Co-ordinate and attend internal and external meetings and events
- Contribute to the general administrative running of Tinnitus UK
- Adhere to and promote Tinnitus UK's organisational values
- Show flexibility to carry out such other associated duties that may arise, develop or be assigned in line with the broad remit of the post
- Undertake a maximum of 4 hours per week on the helpline/webchat service
PERSON SPECIFICATION
1. Experience
- Management and leadership of service delivery services in the charity sector
- Strategic and operational planning and implementing organisational change
- Monitoring and evaluation of systems, processes, service quality and team performance
- Management of service delivery projects to meet targets and funding criteria
- Managing staff and volunteers, including remote and matrix management
2. Skills an Abilities
- Senior management skills appropriate to a complex leadership role in a national organisation
- Ability to think strategically and translate strategic goals into achievable objectives
- Solution-focused approach and effective and timely decision-making
- Strong interpersonal and communication skills that encourage staff and stakeholders to engage and participate
- Ability to troubleshoot and problem solve difficult situations, and deal with them calmly, diplomatically, efficiently and effectively
- Fluent use of standard office equipment and information and communication technology
- Ability to manage risk and recognise potential impact of decisions across the organisation
- Ability to manage own time and workload efficiently in order to prioritise and to meet tight deadlines
- An ability to recognise the challenges of colleagues on the front line who are handling difficult and some times very distressing calls from sufferers and hear with empathy their needs and provide support to them.
3. Knowledge
- An understanding of the practical operation of performance and quality requirements in contracts and the regulatory environment in relation to Tinnitus UK's services.
- Knowledge of data protection, monitoring and evaluation of systems; safeguarding policies and practices
4. Education/Training/Qualifications
- No single specific qualificaitons is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: Management and leadership; Quality systems; Monitoring and Evaluation; Project ManagementAI learning and communication systems.
5. Other Requirements
- Able to travel occasionally when required to present on Tinnitus UK services i.e. Support Groups across the UK
- Able to work some evenings and weekends and stay overnight where necessary
- Works well in a team with a flexible approach to work
- Committed to anti-discrimatory practice and equal opportunities. Able to apply awareness of diversity issues to all areas of work
The client requests no contact from agencies or media sales.