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Chefs in Schools, London (Hybrid)
£48,000 per year (£60,000 FTE)
Seeking a senior leader with excellent communication skills, high-value fundraising experience, and a passion for our mission.
Posted 1 day ago
Heritage of London Trust, London (Hybrid)
£55,000 per year
Posted 1 week ago
FareShare Sussex & Surrey, Multiple Locations (On-site)
£27,937 per year FTE
Building partnerships; developing an income stream; joining an established, ambitious team to take our regional charity to the next level.
Posted 3 days ago Quick Apply
Closing in 3 days
Parentkind, Remote
£35,000 - £45,000 per year
Join an amazing team in a remote-first thriving and parent-friendly charity. 35 hours/week.
Posted 1 week ago Quick Apply
The Country Trust, Chelmsford, Essex (Hybrid)
£43,000 - £45,000 per year
Posted 2 weeks ago
Westway Trust, London (On-site)
Up to £80,000 per year depending on experience
An exciting opportunity has arisen to join a charity with an ambitious and exciting vision set in the heart of Portobello, West London.
Posted 4 days ago
Closing in 7 days
Norwich City Community Sports Foundation, Norwich, Norfolk (On-site)
£30,000 - £35,000 per year
Posted 3 weeks ago
Closing in 4 days
UKHarvest, Chichester (On-site)
£35,000 - £40,000 per year
Posted 1 week ago
Closing in 3 days
Fight for Sight, London (Hybrid)
£60,000 per year
The Head of Research and Programmes will lead and oversee the delivery of our grant-making activity across eye research and social change
Posted 6 days ago Quick Apply
Page 2 of 13
Salford, Greater Manchester (Hybrid)
£70,000 per year
Full-time
Permanent
Job description

The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth and turning this into a future significant income stream for the charity.

The role

Develop and drive the implementation of an eCommerce strategy.

Commission and drive a programme to garner customer insights across all channels.

Collaborate with the Head of Retail Shops to connect Scope’s online and brick and mortar propositions.

Use customer insights to inform the buying and merchandising of new goods. To return significant profit margins for the charity.

Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience.

Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit.

About you

You will be an experienced eCommerce leader. And already at a head of level in your current role.

You will have extensive experience of leading large, diverse teams, through a period of growth or change. Strong communication and collaboration skills are critical in this role.

You will also have a commercial and entrepreneurial mindset and understanding of the customer journey. And finally have your finger on the pulse of trends in the digital commerce world.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Please go to the Scope website for further information and the skills and responsibilities required for this role.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace. 

We particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential job criteria.

Please let us know if you are applying under the Guaranteed Interview Scheme. 

We encourage applications from underrepresented groups including people in BAME and LGBTQ+ communities.

If you prefer information in a different format, such as large print or Braille, please go to our website for further information.

Find out more about asking for adjustments at interview.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

  • 35 days annual leave in Retail
  • 27 days plus Bank Holidays in other roles
  • Flexible working (where we can)
  • Company pension
  • Excellent training and career development
  • Strong colleague networks across disability, race and LGBTQ+
  • Discounted gym membership, cycle to work scheme and much more.

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

Posted on: 26 April 2024
Closing date: 26 May 2024 at 23:59
Job ref: REQ003176
Tags: Finance,Senior Management,Training,Marketing,Project Management,Business Development,Retail,Operations,Digital