An exciting opportunity has arisen in our central operations to head up our fantastic Twinnage division as the Head of Twinnage. Twinnage is our overseas aid division and the successful candidate will be responsible for delivering the Twinnage development programme within budget ensuring full compliance. 

Working Hours = You will be contracted to 22.5 hours per week
Contract = Permanent
Location = Flexible on location but will require some travel
Salary = You will be paid £30,000.00 per annum (£50,000 FTE)
Benefits Package = 33 days holiday (pro rata) per year inclusive of bank holidays increasing to 38 days with service, competitive pension scheme, buy and sell holidays, birthday reward, enhanced maternity pay and lots more.

The main duties as Head of Twinnage will involve:

• Develop and manage the strategic plan including budgets and deliver within budget to agreed timescales
• Manage the Twinnage team including the Twinnage Administration Officer and a number of volunteers
• Manage all funding requirements to ensure the need is real and report / monitor all grants to sure payments follow Society policies
• Promote Twinnage and Overseas Development internally and externally
• Build and enhance partnership links  with other Overseas development organisations and Social Justice teams
• Develop strong working relationship with internal Twinnage Officers and the 6 twin countries undertaking regular communication and visits
• Develop SVP Trading links with twinned countries so that produce made in those countries by the SVP local organisations is sold in England and Wales SVP shops
• Ensure that twinned countries have adequate safeguarding policies and procedures in place and in use
• Seek external funding to supplement Society raised funds for Twinnage projects in consultation with the fundraising team.
• Ensure that all requirements regarding the Charities Commission and the International Twinnage manual are understood, communicated and complied with.

It is essential for the candidate to demonstrate the following:

• Educated to degree level or equivalent
• Experience in a senior management role involving managing a programme, change management, budget management and strategic development
• NGO experience
• Good knowledge of the International Aid Sector and safeguarding practices
• Willingness to travel inside and outside the UK
• Proficiency in various IT systems including Microsoft Office
• Understanding of financial reports and measures
• Excellent written and verbal communication skills
• Good organisation skills, including the ability to plan and priorities tasks
• Sympathy with the Christian aims and purposes of the Association and demonstrated cultural sensitivity

Other attributes that would be desirable but not essential are:

• Experience in working with and managing volunteers
• Working experience in Risk Management, internal audits, fundraising and marketing

In return we’ll provide you with the opportunity to work for a welcoming organisation that offers support and guidance to all members of staff.

Our Communications team plays a crucial role in telling the story of our work and its impact, building our profile, our media presence, our brand and managing our reputation. As part of our ongoing commitment to increasing awareness and understanding of our work, we are expanding and reshaping the team to enable us to adopt a more strategic, pro-active and integrated approach to our communications activities.

Reporting to the Director of Communications, the PR & Digital Manager will have a key role in the team, setting and delivering our PR and Digital goals, working with colleagues from across the organisation to ensure our media engagement and messages are consistent with our vision, mission and  values, while  constantly monitoring and evaluating to ensure our success is based on learning.

You will use a range of different channels to spread key messages, build relationships with local and national partners including the media, and manage campaign activities.

You will also support the fundraising team to develop new income generation campaigns via our digital channels, ensuring income growth grow year on year.

The role is a varied one and involves working across the charity and the NHS on many projects at any given time.

Volunteering and Social Value Manager

Location: Flexible to be agreed – will require regular travel to our central office in Knottingley, West Yorkshire, and across RLO services in England

Circa £27,000

The role

We are looking for a volunteering and social value professional to join out operational team. You will have proven experience in setting up and managing volunteering programmes and social value projects and initiatives. You will work closely with local Service Managers, Heads of Operations, and the Director of Operations England to implement and Co-ordinate the ‘Real Life Volunteers’ project across RLO services in England.

You will work across RLO services in England to encourage and support volunteering project development and secure funding, either through supporting applications into the RLO Community Service Fund or sourcing appropriate external small grants and funding streams.

You will manage the recruitment, placement and retention of volunteers; develop volunteer specific procedures and processes, implement appropriate monitoring and reporting systems, best working practices and administrative support services.

Key to a successful volunteering programme will be the ability to develop close working relationships and build effective networks with local community volunteer brokers, community groups and national volunteering agencies (e.g. NVCO and Volunteering Matters) to promote and encourage volunteering within RLO services and share best practices in volunteering.

To support the development and implementation of the Social Value project across England services, you will be coordinating and supporting social values programmes and activities and acting as Social Value Champion; promoting social values to stakeholders both internally and externally.

The Person:

You will have a number of year’s proven experience of developing and managing successful volunteering projects, along with a good understanding of the necessary governance, including safeguarding and risk management for volunteers. You will have some experience of sourcing and successfully securing additional external funding for volunteering projects. You will have experience of promoting and championing initiatives, such as social value; comfortable promoting to and encouraging participation with internal and external stakeholders. You will be a self-starter, used to managing a diverse and varied work load, a good communicator and excellent ambassador, who can identify and develop key relationships internally and externally.

Benefits and Rewards

At Real Life Options we treat our people with the same respect, care and consideration that we show to the people we support. Not only do we provide competitive rates of pay, a great place to work and great job satisfaction, our additional benefits include:

• Accredited training giving you the knowledge and skills to deliver a first rate job
• Access to training bursaries
• A minimum of 33-days paid holiday a year, including bank holidays (pro-rata for part time staff)
• An employer contributory pension scheme (4% employee 4% employer)
• A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
• 2 x Monthly salary death in service cover
• A financial wellbeing scheme
• A reward gateway with access to discounted goods and services

We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Please note applications will be reviewed on a rolling basis as received ,so the post may be filled before the published closing date. 

Location: Flexible

Department: Universal Support / Help to Claim

Hours per week: 36.15

Interview date: w/c 8th June 2020

Contract Duration: 31/03/2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.

As Continuous Improvement Lead you’ll be working in one of the most important areas of the businesses largest funded programmes - Help to Claim.

Sitting as part of the programme leadership team, you'll lead a function focused on bringing forward and delivering data and evidence driven solutions to improve service delivery in an innovative way.

You’ll get the chance to think innovatively, be creative and generate new ideas.  These ideas will come to life with a mixed-skills team including researchers, analysts, and designers, who all work together to research, produce and design service improvements. 

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.