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Top job
Heart Research UK, Leeds City Centre (Hybrid)
£35,000 per year
Seeking a strategic, experienced and data driven CRM Manager oversee the development, implementation, and optimisation of our CRM system.
Posted 1 week ago Apply Now
Top job
Youth Futures Foundation, Birmingham (Hybrid)
£27,008 - £29,610 per year
We are looking for a dynamic Team Coordinator to provide administrative and business support to the Programmes and Grants Directorate.
Posted 6 days ago
Closing in 2 days
Start, Salford (On-site)
£40,000 per annum FTE (£24,000 per annum actual for 21 hours per week)
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£23,970 - £24,570 FTE (£14,382 - £14,742 pro-rata for 22.5 hours/week)
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Physical activity is vital to good health. So we need you to get Salford moving.
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Woman's Trust, London (Hybrid)
£35,000 – £40,000 per annum FTE (subject to experience)
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The Association of Anaesthetists, London (Hybrid)
£34,208 per year
The Association of Anaesthetists is seeking a proactive Membership Administrator to serve as the first point of contact for our members.
Posted 5 days ago
Closing in 4 days
Papyrus Prevention of Young Suicide, Warrington (On-site)
NJC Scale SCP 24-28 (Starting salary of £28,595 per annum based on working 30 hours per week progressing incrementally to £31,615 per annum)
HOPELINE247 Advisor – Suicide Prevention
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Page 18 of 26
Leeds City Centre, West Yorkshire (Hybrid)
£35,000 per year
Full-time
Permanent

Using Anonymous Recruitment

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Job description

Job Description:

This is an exciting opportunity for a strategic, experienced and data driven CRM Manager to join the Projects, Data and Insight team at Heart Research UK and oversee the development, implementation, and optimisation of our Customer Relationship Management activities.

In this new role, you will play a pivotal part in developing the charity’s approach to CRM and database engagement. You will be responsible for segmenting audiences, automating communication flows, and driving supporter and non-supporter engagement, retention, and lifetime value.

Key Responsibilities:

  • CRM Strategy & Execution: Develop and execute CRM strategies to improve supporter and non-supporter engagement, conversion, retention, and loyalty.
  • Platform Management: Alongside the Director of Data, oversee the management and development of the systems which collect and process data, including the CRM database (Beacon) and other fundraising platforms
  • Customer Segmentation: Work closely with the Data Analyst to develop an understanding of supporter behaviours to create effective segmentation strategies for targeted marketing and fundraising efforts.
  • Campaign Management: Plan, launch, and optimise communication campaigns. Ensure consistent messaging and personalisation.
  • Automation: Build and manage automated workflows to onboard new supporters and beneficiaries and deepen and broaden their engagement with the charity.
  • Data Analysis & Reporting: Monitor CRM performance and KPIs; deliver actionable insights and recommendations to stakeholders.
  • Collaboration: Work closely with Marketing, Fundraising, Health Promotion and Education and Research teams to propose and deliver cohesive journeys and experiences.
  • Compliance: Ensure CRM practices comply with data privacy regulations
Application resources
Posted by
Heart Research UK View profile Organisation type Registered Charity Company size 21 - 50

We won't stop until there are no more deaths from heart diseases.

Posted on: 10 September 2025
Closing date: 01 October 2025 at 14:23
Tags: Business Intelligence, CRM, Data Analysis, Database Management, Information Management

The client requests no contact from agencies or media sales.