Head of community services jobs in romford, essex

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!

Reporting directly to the Head of Planning and Reporting, the Management Reporting Lead will be responsible for identifying, designing, and implementing KPIs and reporting tools that provide clear, concise, and actionable insights to a variety of stakeholders. They will analyse trends and performance data to highlight emerging risks and opportunities, ensuring issues are addressed early to support financial viability. The role requires the ability to translate complex data into meaningful summaries for both financial and non-financial audiences, enabling informed decision-making and continuous improvement across the organisation.

Interviews will be held on Microsoft teams on the 2nd June

The closing date of this role may close early depending on the volume of applications.

About the role: Your main duties will include: 

• Support the Head of Planning and Reporting in business analysis and KPI reporting
• Identify, design, and implement meaningful KPI's and reporting frameworks to monitor performance and support decision-making.
• Develop and deliver clear, concise and actionable reports tailored for both financial and non-financial audiences.
• Foster a culture of continuous improvement, striving to add value to financial processes and reporting.

About you: The successful applicant will have: 

• Part Qualified Accountant - ACCA/CIMA.
• The ability to communicate effectively (both written and verbal) at all levels both within the organisation and externally to build effective relationships with Finance & Operations staff.
• Proven experience of using data-driven analysis to identify issues and opportunities, delivering clear recommendations that have led to measurable cost savings, improved performance, and strategic business impact.
• The ability to initiate action and motivate others. To be confident and persuasive, able to inspire others in order to achieve desired outcomes.
• High organised, logical with a practical approach and able to prioritise. 

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

We’re seeking a Programme Manager to lead our Women Off to Work employability programme. Since 2017, this project has supported hundreds of women to boost their employability and wellbeing through training, advice, work placements and more.

About Us 

The Abbey Community Association is a charity on a mission to support the communities of south Westminster to improve their quality of life by providing the space, services and opportunities to the people who need it most. Our vision? A community that feels healthier, happier and able to access the support it needs, when it needs it.

From our central London community hub, we offer a wide range of activities, services and courses to help address the needs of local people in South Westminster across 4 key areas: physical health, mental health, poverty and reducing isolation and loneliness amongst the elderly. Our programme includes exercise and dance classes, training and employment support, arts and social activities, and more. 

About Women Off to Work

We are delighted to have been awarded funding by the National Lottery to deliver a third phase of our incredibly popular Women off to Work (WoW) programme. Since 2017, WoW has supported hundreds of local women from predominantly Global Majority communities through holistic training and pathways into work programme.

WoW delivers a blend of life and vocational skills training, promoting general employability and improved wellbeing through work experience placements, internships, job brokerage, practical advice on self-employment and micro-businesses, ESOL classes and more. The programme provides women with opportunities to gain formal and accredited training qualifications and provide support with tailored into-work action plans. 

About the Role

The Programme Manager will play a crucial role in continuing the successful delivery of this vital programme, managing and motivating a team to ensure that WoW hits key performance targets.

We would love to see an application from you if you have: 

• Demonstrable project management experience 
• The ability to lead a team to success 
• An understanding of the needs of women who are marginalised within the world of work 
• Experience of co-design and embedding service user voice/experience into delivery models 

 Staff benefits for working at The Abbey Centre: 

• Subsidised lunch 
• Interest-free season ticket loan/ bicycle loan scheme 
• 23 days annual leave (plus public & statutory holidays) – pro-rata 
• Contributions of 6% of salary into stakeholder pension scheme, when matched by 3% personal contributions. 

We are seeking a dynamic and creative fundraiser to support activity across community and events fundraising. The role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and deliver impactful events as well as grow our income through individual giving. 

About Us

The Brompton Fountain is the children’s charity at Royal Brompton Hospital - a world leading specialist centre for complex heart and lung disease. We work in partnership with the teams on the wards, paediatric intensive care unit (PICU) and in outpatient clinics. Our charity provides support and resources for patients, families and staff, as well as funding lifesaving medical equipment, accommodation - so that parents can stay close to their child during an admission, toys and entertainment for the playroom and improvements to the facilities to create the best possible environment for families to promote their wellbeing during what can often be a very challenging time. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for babies, children and young people with heart and lung conditions. 

About You

Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact. 

Main Duties and Responsilbilties 

Community and Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.

• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.

• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.

• Lead on generating income through supermarket schemes. • To represent the charity when required in schools, engagement events and cheque presentations. 

Individual Giving

• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships.

• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship.

• Maximise engagement and retention of individual supporters (giving at lower to mid-level) by prompt thanking, excellent stewardship and building effective donor journeys.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship ensuring they receive the information and support needed to maximise their fundraising potential while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.

• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

• Maintain our CRM database ensuring accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws. 

Administrative and Financial Support

• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.

• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.

• Overseeing our online shop.

Marketing and Communication

• Create engaging materials (posters, leaflets, stories etc), social media content and e-newsletters to inspire participation in fundraising activities.

• Produce impact reports and collate information for the HOF to support fundraising initiatives and grant applications.

• Ensure fundraising and associated webpages are kept up to date. Team Collaboration

• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.

• Support the CEO and team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.

• Any other duties as required by the Head of Fundraising.

Additional Information

Salary is £30,000 - £32,000 per annum (DOE). The role covers 37.5 hours per week. Two days per week working in our charity office at Royal Brompton Hospital - London, and the remaining hours to be worked remotely. Occasional evening and weekend work subject to our events calendar. Exact working pattern to be discussed at the interview stage.

One-year fixed term contract with the potential to extend contract length subject to performance and funding.

A full driving licence or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity). Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.

The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above

Benefits

• Flexible working hours to balance home / work life

• Time off in lieu for evening and weekend work

• Home office set up including phone, laptop and printer. • Pension scheme.

• Training and development with career progression opportunities.

• Reasonable expenses paid for offsite meetings and activities

• 27 days holiday entitlement plus 8 bank holidays

• Blue Light Card: enjoy discounts both online and in store across various outlets. 

We’re looking for a self-directed and talented designer who is passionate about tech for good and how AI can support civil society organisations to achieve their missions.

• 4 days per week
• £52,000 salary FTE
• Remote location
• 1 year fixed term with possibility to extend

We are also recruiting for a Head of Technical AI Experiments, and we expect these roles to work closely together alongside our wider CAST team and partners.

Application deadline - Tuesday 6th May 12pm

About CAST

CAST helps people use digital for social good. We're on a mission to create a more responsive, resilient and digitally-enabled social sector by supporting nonprofits to embed digital and design across their services, strategy and governance and working with sector leaders, funders and government to make this happen.

CAST is a ten-year old charity made up of incredibly dedicated designers, technologists, activists and entrepreneurs. Collectively we have deep experience and a great reputation across charity and civil society, design, digital and innovation. 

The past decade has proven how vital digital is to charities, and with it, how important CAST’s work and mission is.

About the role

One of the core areas of CAST’s work is building the capacity of the social sector to respond to the rapid scale advances in AI. The evidence from the Charity Digital Skills Report; Joseph Rowntree's Grassroots and Nonprofits research and our own AI survey shows that charities are unlikely to benefit from - or respond to the challenges of - AI without intentional support and capacity building. To support charities’ (critical) adoption of AI we need to invest in supporting sector-experiments that create demonstrable impact (acting as showcases), working alongside the peer groups, charities and working groups to help move conversations into practical action.

To achieve that, we are looking to recruit a Head of Design for AI to focus on driving forward this work in a number of different ways:

• Blending expertise in AI technologies with human-centered design principles to foster innovation and inclusivity across the social sector;
• Providing direct support to organisations and specific product design advice;
• Designing a range of experiments and tools alongside the sector and CAST team;
• Supporting the design and development of specific programmes, training and interventions that will help shift the sector on AI

Whilst there is a lot of work underway and in the pipeline on AI this role will be expected to shape this work based on their deep experience and knowledge of AI and product design, and support the wider team at CAST to upskill in this area. 

You can find more information about CAST on our website.

What you'll achieve

• Develop and execute a vision for the integration of AI into CAST’s design methodologies, ensuring alignment with the organisation’s mission and values.
• Alongside the Head of Technical AI Experiments, lead the design, development, and deployment of AI experiments, tools and resources tailored to the needs of the social sector;
• Working with the wider CAST team, contribute to the ongoing development of ethical design principles in AI applications, ensuring transparency, accessibility, and fairness in all outputs;
• Work closely with charities, community groups, funders, and tech partners to co-design AI solutions that address real-world challenges and drive meaningful outcomes;
• Support social sector organisations to develop the skills and resources needed to design and implement AI systems effectively, fostering confidence and innovation through both direct coaching and via networks;
• Stay ahead of developments in AI and design thinking, identifying opportunities to incorporate emerging trends and technologies into CAST’s initiatives;
• Support the wider CAST team in developing their knowledge and skills on AI and human-centred design, and how we can use AI to best effect within our own work;

Skills and capabilities required

• Demonstrated expertise in human-centered design, particularly in projects involving AI technologies or data-driven solutions; 
• Proven leadership experience in design and innovation, preferably within the social sector;
• Deep understanding of AI principles, including machine learning, natural language processing, and their design implications;
• Strong commitment to ethical design, accessibility, and inclusivity;
• Excellent collaboration and facilitation skills, with the ability to bring together diverse stakeholders to achieve shared goals;
• High levels of autonomy with extraordinary organisation and communication skills.
• Able to thrive in a distributed team that changes and responds to the needs of the network and charity sector
• A strong commitment to the aims and objectives of CAST.

Benefits

• Working in a dynamic and creative team with an open and supportive culture
• Opportunity to make a positive social impact
• 30 days holiday a year (pro rata), plus bank holidays
• Flexible and remote working
• Family Friendly Benefits: we are committed to supporting staff in achieving a sensible work-life balance
• Group personal pension scheme

At Ambitious about Autism, we're currently looking for an Online Communities Manager to join our National Services team.

We work together with autistic children and young people, their parents and carers, and our partners to create a world where every autistic child and young person can thrive. Our online communities play a vital role in this vision, helping autistic young people explore their autistic identity, connect with others, and take part in meaningful projects and campaigns. We also provide parents and carers with a safe, supportive space to share experiences, access information, and find solidarity with others.

We're looking for a passionate and creative individual to join us at an exciting time of growth. You'll help us expand our reach, increase diversity, and develop engaging digital content that speaks to the experiences and ambitions of autistic young people and their families.

In this role, you will:

• Lead and develop our online communities to ensure they are safe, inclusive, and empowering spaces
• Create and curate digital content that informs, inspires, and engages our audiences
• Develop partnerships to drive the growth, diversity and reach of our online communities
• Work closely with our participation team to elevate the voices of autistic young people
• Collaborate with marketing and communications to deliver our National Services strategy

We'd love to hear from you if you're committed to inclusion, excited by digital engagement, and motivated to make a difference.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD) and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

The Salvation Army – Supporter Acquisition Manager x 2

Location: Hybrid working, 2 days in office, London SE5.

Salary: £47,741 per annum.

Contract: Permanent, full-time hours. 

The Salvation Army, the UK’s leading social welfare charity, is seeking two Supporter Acquisition Managers to project manage and lead on day-to-day delivery of supporter acquisition appeals.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

Along with the Assistant Head of Individual Giving, the Supporter Acquisition Managers are  responsible for growing the organisation’s file of donors and hitting an annual Individual Giving team fundraising target of £50 million in unrestricted income. As a direct marketing subject matter expert, they will lead cold recruitment campaigns and support in identifying and delivering new products or acquisition streams. The roles will lead on planning and project managing delivery of a variety of media channels, both online and offline. Each manager will hold strategic areas of focus, be responsible for seven figure expenditure budgets and line manage a Supporter Acquisition Officer or Executive.

The successful candidates will have significant direct marketing expertise with a strong background in project managing multiple campaigns across a range of channels, ideally in a fundraising role, and with proven success at recruiting new donors.  You will have a passion for fundraising with a commercial understanding of the charity marketplace and competitors. As well as previous experience in identifying areas of innovation and devising testing plans to launch and roll out, you will also have a track record in successfully leveraging value from data collated on supporter databases, to maximise targeting and data segmentation.

Excellent numeracy and strong analytical skills will be combined with excellent written communication abilities and a good attention to detail and ability to prioritise work. Finally, you will have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 2nd June, 9.00am.

We’re looking for a self-directed and talented technologist who is passionate about tech for good and how AI can support civil society organisations to achieve their missions.

• 4 days per week
• £52,000 salary FTE
• Remote location
• 1 year fixed term with possibility to extend

We are also recruiting for a Head of Design for AI, and we expect these roles to work closely together alongside our wider CAST team and partners.

Application deadline - Tuesday 6th May 12pm

About CAST

CAST helps people use digital for social good. We're on a mission to create a more responsive, resilient and digitally-enabled social sector by supporting nonprofits to embed digital and design across their services, strategy and governance and working with sector leaders, funders and government to make this happen.

CAST is a ten-year old charity made up of incredibly dedicated designers, technologists, activists and entrepreneurs. Collectively we have deep experience and a great reputation across charity and civil society, design, digital and innovation. 

The past decade has proven how vital digital is to charities, and with it, how important CAST’s work and mission is.

About the role

One of the core areas of CAST’s work is building the capacity of the social sector to respond to the rapid scale advances in AI. The evidence from the Charity Digital Skills Report; Joseph Rowntree's Grassroots and Nonprofits research and our own AI survey shows that charities are unlikely to benefit from - or respond to the challenges of - AI without intentional support and capacity building. To support charities’ (critical) adoption of AI we need to invest in supporting sector-experiments that create demonstrable impact (acting as showcases), working alongside the peer groups, charities and working groups to help move conversations into practical action.

To achieve that, we are looking to recruit a Head of Technical AI Experiments to focus on driving forward this work in a number of different ways:

• Providing direct support to organisations and specific technical advice;
• Building a range of experiments and tools alongside the sector;
• Supporting the design and development of specific programmes, training and interventions that will help shift the sector on AI

Whilst there is a lot of work underway and in the pipeline on AI this role will be expected to shape this work based on their deep experience and knowledge of AI, and support the wider team at CAST to upskill in this area. 

You can find more information about CAST on our website.

What you'll achieve

• Create simple to use AI products and prototypes that meet the needs of the charity sector and their communities; being transparent about how the tools work to build understanding and confidence
• Contribute to the development of an ongoing AI strategy that aligns with CAST's mission and supports the digital transformation of social sector organisations;
• Alongside the Head of Design for AI, lead the design, development, and deployment of AI experiments, tools and resources tailored to the needs of the social sector;
• Provide training, resources and expertise to social sector organisations to build their AI literacy and empower them to leverage AI technologies effectively through both direct coaching and via networks;
• Working with the wider CAST team, contribute to the ongoing development of ethical guidelines for AI use, ensuring compliance with legal standards and promoting responsible AI practices within the sector; 
• Foster partnerships with technology experts, academic institutions, and other stakeholders to advance AI initiatives and share best practices for the sector;
• Stay abreast of emerging AI trends and technologies, assessing their potential impact on the social sector and identifying opportunities for innovation;
• Support the wider CAST team in developing their knowledge and skills on AI, and how we can use AI to best effect within our own work.

Skills and capabilities required

• Proven experience in a senior AI or technology leadership role, ideally with experience of the social sector;
• In-depth knowledge of AI technologies, including machine learning, natural language processing, and data analytics.
• Demonstrated ability to develop and execute strategic initiatives that drive technological adoption and innovation.
• Strong understanding of ethical considerations and regulatory requirements related to AI technology.
• High levels of autonomy with extraordinary organisation and communication skills.
• Able to thrive in a distributed team that changes and responds to the needs of the network and charity sector
• A strong commitment to the aims and objectives of CAST.

Benefits

• Working in a dynamic and creative team with an open and supportive culture
• Opportunity to make a positive social impact
• 30 days holiday a year pro rata, plus bank holidays
• Flexible and remote working
• Family Friendly Benefits: we are committed to supporting staff in achieving a sensible work-life balance
• Group personal pension scheme

We are seeking a driven and dedicated Lead Community Advice Worker to join our community advocacy and advice service centred on the community that gathers in Gillett Square in Dalston, Hackney. This is an opportunity to make a real impact on the lives of people facing complex challenges, including poverty, homelessness, poor mental and physical health, disability, and racism and discrimination.

About Side by Side

Our Side by Side service has developed through several years of outreach on Gillett Square in Dalston. Recognising that many in the community that gathers there face severe disadvantages on multiple levels yet rarely seek support, we set about getting to know people, listening to their stories, and slowly building trust whilst offering practical help, advice and support. Now, our community advice workers are considered part of the community themselves and without hesitation, people refer themselves and their friends, neighbours and families to us for support. 

The Role

As our Lead Community Advice Worker, you will provide holistic advice, advocacy, and practical support to people connected to the marginalised and excluded Gillett Square community in Dalston. You will help them access essential services, navigate welfare benefits and housing issues, and challenge decisions they believe are unjust. You will also provide guidance and supervision to one Community Advice Worker. This role involves occasional outreach in Gillett Square and through home visits.

The role is offered on a part-time, 4 day week basis (0.8 FTE) with a salary of £36,050 pro rata per annum.

We are looking for someone with:

• Experience in supporting people with complex lives who face multiple disadvantages and social exclusion. 

• A proven ability to build trust and positive relationships with individuals who may be distrustful of services.

• A strong understanding of social justice and a commitment to working side by side with people in a way that empowers them to claim their rights.

• Knowledge of welfare rights and housing regulations.

• Excellent communication and advocacy skills.

• An understanding of the effects of racial discrimination and the ability to work effectively with diverse communities.

• Leadership skills and the ability to drive the service forward with service users’ needs at the forefront.

If you are passionate about social justice and meet the requirements, we encourage you to apply or get in touch to arrange an informal chat about the role.

As the new Challenge Events Manager, you will play a pivotal role in shaping and executing The Passage's Challenge Events Fundraising strategy, designed to inspire and engage both existing and new supporters, ultimately building a stable and sustainable income pipeline.

Over the past year, we have seen significant growth in the number of people wanting to sign up to challenge events and raise money for The Passage and we have ambitious plans as part of our new three-year strategy. This is a new role and an exciting opportunity that will take the lead on our third party and bespoke challenge events. You will bring enthusiasm and experience that aim to raise The Passage’s profile and reach as well as significant income. You’ll manage annual events, test new event concepts and support our growing network of event participants. This is a varied role with lots of potential for growth and development. You will proactively monitor trends and conduct competitor research and analysis to ensure that our event’s portfolio is competitive and attractive to supporters.

You’ll work closely with our Head of Supporter Engagement and Corporate Partnerships team to build and expand our events programme, whilst stewarding existing supporters and engaging new audiences. A key focus of this role is to provide excellent stewardship to boost engagement and optimise fundraising. You will be responsible for overseeing the planning and creation of engaging content for emails to build a strong sense of community. Additionally, you will be responsible for recruiting new supporters, nurturing relationships and providing exceptional stewardship to ensure long-term, reliable support.

This role offers an excellent opportunity to be at the forefront of Challenge Events fundraising, shaping and delivering supporter journeys, developing relationships and organising events as part of a close, collaborative and supportive team. You will be calm when working under pressure, with experience of delivering high quality events.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

Our People and Organisational Development directorate oversees all aspects of the employee life cycle, from recruitment and onboarding to professional development, transitions and departures. It ensures that employees have the support and resources they need to excel in their roles and contribute meaningfully to the organisation's goals.

As the Head of the Employee Life Cycle Experiences and Processes redesign, you will be working closely with the Director of the Centres of Excellence on our Employee Life Cycle Transformation Project. This work focuses on reimagining and simplifying the experience for everyone involved in the employee journey whether joining, growing within, or leaving the organisation. Our goal is to enhance internal experiences for employees and managers, increase clarity and efficiency, and modernise processes that support people across the organisation.

You will be responsible for:
- Partnering with the Director of the Centres of Excellence to refine the project scope.
- Mapping current employee and manager experiences across the life cycle.
- Redesigning experiences and processes that are inclusive, equitable, and system-agnostic, focusing on improving ease, clarity, and consistency for employees and managers.
- Developing and managing detailed workplans, timelines, and resourcing aligned to project goals.
- Working closely with technology and delivery teams to implement the system changes required to support redesigned experiences.
- Managing internal and external project contributors and coordinate effectively across teams.
- Facilitating input and feedback from employees, managers, operational teams, and subject matter experts.
- Delivering project outcomes on time and within budget.

Key Criteria:
- Demonstrated experience in a similar role, leading and delivering transformation initiatives in People Operations or HR Shared Services functions.
- Experience in Organizational and Operating Models design for the People and Organizational Development function.
- Established track record of successful project management and delivery from concept to completion, managing multiple stakeholders and meeting deadlines.
- Experience working in or with areas such as reward, payroll, HR, and talent.
- Experience in delivering projects in a scaling or complex environment.
- Strong understanding of people systems and related technologies.
- Able to translate process requirements into clear system needs and work collaboratively with technology teams.
- A user centric and inclusive mindset in decision making and design. Ability to actively listen and design processes that are easy to access, understand, and use.
- Excellent communication, engagement and influencing skills. Ability to adapt communication styles and build strong, trusting relationships across a range of stakeholders securing buy-in at all levels.

Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Sunday 18 May.

Salary: c. £70,000-75,000 depending on experience
Contract: 12-month FTC
Based: This is a UK hybrid role where you will be predominantly home-based and working from our modern open plan offices in Embassy Gardens at least 1 day per week.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Digital Service Manager
mySociety

Remote
£45,000 – £55,000 per year
Full-time
Permanent

Job description

mySociety is a small, purposeful charity that uses digital tools to help people participate more fully in democracy, make governments and society more transparent, and work together to address big societal challenges. We’re looking for a Digital Service Manager to lead the day-to-day operations of our high-impact, high-volume online services – including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a vital and hands-on role, responsible for making sure these services run smoothly, are compliant with key legal frameworks like GDPR and the Online Safety Act, and that complex user support cases are handled with care and accuracy. You’ll lead on governance and risk management, support a volunteer team, and work closely with product and support staff to make sure our users’ needs are consistently met.

You'll be joining a nimble, digital-first, and entirely remote team – this post is fully remote, so you can work from anywhere in the UK! You’ll also have the opportunity to connect with colleagues face-to-face at our quarterly in-person team meetups.

We’re looking for someone with a strong background in managing digital services, who’s confident with complex support workflows and has a passion for improving services that make a difference. You’ll need excellent communication skills, strategic thinking, and a solid understanding of data protection and information rights.

No recruiters or agencies, please.

What does the role involve?

• Keep our services running smoothly, ensuring high-risk or complex support cases are identified and resolved quickly and effectively
• Lead and motivate our user support staff and expert volunteers, creating a productive and supportive environment
• Maintain our strong record of legal and governance compliance across services
• Contribute to the ongoing improvement and development of our services, helping them remain useful, impactful, and aligned with user needs

User support and operations

• Triage, prioritise and manage all incoming support queries across services
• Ensure time-sensitive and legally significant cases (e.g. GDPR requests, Online Safety Act reports) are tracked, escalated, and resolved appropriately
• Manage our support workflows and volunteer contributions to deliver timely, high-quality assistance
• Collaborate with product and service owners to share insights and identify areas for improvement
• Help improve help guides and user-facing support documentation

Governance

• Maintain and update service policies, processes, and risk management protocols
• Ensure compliance with relevant laws and standards (including GDPR and media law)
• Monitor risk and report issues to senior management
• Coordinate regular internal meetings, reporting on service performance and operational updates

Requirements

We think this position would suit you best if you have some or all of the following:

• Experience managing complex, high-traffic digital services
• Strategic thinker with strong judgement and ability to manage ambiguity
• Passion for quality and service improvement
• Excellent understanding of GDPR and experience handling rights-based requests
• Familiarity with Freedom of Information, media law, or moderating online communities
• Skilled in identifying and solving problems and improving systems
• Excellent communication and stakeholder management skills
• Comfortable working in a remote team and supporting volunteers

Not sure you meet every requirement? Please apply anyway! We support learning on the job and adapt roles to match the strengths of the right candidate.

Benefits

This is a permanent role with a salary in the range of £45,000 to £55,000 per year, plus pension (4% employer, 4% employee).

You must be based in the UK and have the right to work here – unfortunately, we can't provide visa sponsorship or relocation support.

We’re committed to supporting flexible working – wherever you are in the UK, we’ll help you find the working setup that suits you best.

Deadlines and dates

· Applications close: Thursday 15 May 2025

· Interviews: Mid to end of May (via video call)

· We aim to inform applicants about interview shortlisting by mid-May.

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We will anonymise all applications before shortlisting. Please don’t include names or contact details in your CV or cover letter. The application process will be through out workable system.

We especially welcome applications from candidates with Black, Asian, or other Minority Ethnic heritage, as part of our commitment to improving diversity within our team.

Please note: This role is being advertised by NFP People on behalf of our client.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

12 month fixed term contract (maternity cover)

This role is involved with the day-to-day running of our social media channels and peer-to peer support forum—2 of our most important spaces for connection and conversation. You'll shape content, manage engagement, and ensure our digital spaces are welcoming, inclusive, and supportive for everyone affected by breast cancer. You’ll work closely with teams across the charity to amplify our voice, grow our reach, and support our wider goals. You’ll also line-manage 1 digital community officer. It’s a hands-on, people-focused role where your digital skills will make a real difference every day.

About you

You’re a digital native with a heart for community and a mind for strategy. You believe in the power of connection—particularly for those navigating or impacted by breast cancer—and you’re ready to work on inclusive, impactful online spaces.

You’ve got experience managing digital spaces, writing copy for social, and confidence creating short videos for social channels.

You enjoy mentoring others, and you’re always looking for new ways to connect with diverse audiences.

You’re curious, collaborative, you often seek out opportunities to innovate, and you enjoy learning and sharing what you learn.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our Cardiff, Glasgow, London, or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Wednesday 21 May 2025

Interview date Week commencing 26 May 2025

Community Based/Home Working – West Midlands

Permanent, Full Time

Circa £30,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across the West Midlands but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

The post holder will be working with socially isolated individuals to identify meaningfully enriching opportunities to reduce feelings of loneliness, some of whom may have complex and challenging welfare needs, to develop actions plans and coordinate support to overcome any barriers preventing successful connection into these enriching opportunities, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

The successful candidate will have experience of working in a social welfare role supporting individuals, have strong people and relationship-building skills, as well as empathy with or understanding of the issues affecting the Armed Forces community.  Individuals with a social prescribing or working aged veteran support background are encouraged to apply.

This is a community-based position working from home covering the West Midlands, delivering both remote and face to face support, ideally you will be based in Staffordshire or Shropshire.  The candidate must have their own vehicle to use to travel around these regions.  Occasional travel to London will be required.  The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Friday 23rd May 2025, 5.00pm.  Interviews will be held on 9th – 10th June 2025.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Contract length: 1 year Fixed Term Contract

Location: North West London

Hours per week: 35 (Sunday - Thursday, 9-5pm)

Salary: £26,453.00 per annum

Closing date for applications: Rolling, however, applying early is advised.

First interview date: First interviews are held over Microsoft Teams

Second interview date: Candidates successful at first interview will be offered a trial shift at the Home as part of the selection process

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.

We are recruiting a Cattery Carer & Cat Foster Coordinator who will share our compassion and commitment for animal welfare.

Working with staff and volunteers across the Home, you will have a hand in helping all the cats in our care, from feeding, cleaning, behaviourally assessing and socialising to rehoming. You will be responsible for organising cats in our care going into temporary foster homes. This can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.

Generally, you will:

• Assist in the provision of treatment to cats as advised by our veterinary staff.
• Organise the cat foster programme, matching suitable cats with cat foster volunteers and advise on cat behaviour.
• Organise the cat intake list, providing owners with advice and where appropriate admitting cats into the Cattery.
• Assist the Cat Adoption Officer with rehoming the cats under our care.
• Work flexibly in a team environment, often independently, to meet the specific needs of  the cats in our care by helping with their feeding, cleaning, enrichment and grooming.

To be successful in this role, you need:

– A strong understanding of cat behaviour and welfare

– Excellent customer service skills

– Experience in handling cats and caring for them

– A calm, compassionate, resilient and friendly manner

Please note that successful candidate will be asked for evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.