Head of customer engagement jobs

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
As part of our strategy for growth and national impact, SCAA is seeking a motivated individual to manage our newly formed Data function, as Data and Insights Manager. This is a hands-on managerial role, which will contribute to both the immediate data management requirements and lead on the development of the longer-term Data and Insights Strategy for SCAA.

The successful candidate will be instrumental in embedding a culture of data-driven decision making, using insights and analysis to support future growth, with a particular focus on fundraising, marketing and supporter engagement. They will ensure the right frameworks and infrastructure are in place to allow for effective data management and data-driven decision-making across the charity.

This is a full time role based either at Scone Airport, where SCAA headquarters are located, or at our Aberdeen base at Aberdeen Airport (for Aberdeen-based candidates there will be the requirement to attend our Perth base on an occasional basis). The usual hours and days of work will be Monday to Friday, 9am—5pm. SCAA supports flexible and hybrid working arrangements—our current arrangements consist of a minimum of two office days per week. As our ways of working continue to evolve, we are open to reviewing the hybrid arrangement for this role, and fully remote working may be considered in the longer term.

About You

Essential

• Significant experience leading data strategy, governance or CRM development in a fundraising, marketing or customer insight environment.
• Strong knowledge of data protection and GDPR compliance, with understanding of DPO responsibilities.
• Demonstrable experience in designing and interpreting data analysis and insights to inform strategic decisions.
• Experience overseeing CRM systems from a strategic perspective, including planning for improvements or new systems.
• Working knowledge of Power BI or other data visualisation tools from a user or strategic oversight perspective.
• Excellent leadership and line management skills, with experience developing staff and building data capability within the wider team.
• Strong communication and influencing skills, with the ability to engage senior stakeholders with complex data insights.
• Project management skills.

Desirable

• Experience within the charity sector, especially in fundraising or supporter engagement.
• Experience working with finance teams on reconciliation and Gift Aid processes.
• Qualification in data protection, data analysis, or a related discipline.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities
• Hybrid Working (minimum 2 days per week in the office)

Selection Process
Interviews will take place at our base at Perth Airport in Scone. First interviews will take place during the week commencing the 20th or 27th October and second stage interviews will take place during the week commencing 3rd or 10th November.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 12th October. 

Job Title:    Community & Events Manager

Location:    Hemel Hempstead (Charity office), Watford, Hybrid where agreed.

Salary:   £34,000 FTE  DBS checks are required.

Job Type: Permanent

About us:

Playskill is a Hertfordshire-based charity supporting pre-school children with physical disabilities and their families. The charity relies entirely on voluntary donations to fund its vital services.

Using therapeutic play as a tool for development of key milestones, Playskill steps in during the crucial early intervention window when the brain is developing faster than at any other time. Through expert therapies, vital in-home support, specialist training and all important social and respite events for the whole family.

We stand alongside families throughout the challenges of living with disability, offering guidance, care, and community, helping them to build skills, resilience and networks to face the journey ahead.

About the role:

We are seeking a dynamic and organised Community and Events Manager to lead and grow Playskill’s community and events fundraising stream.  This role is vital to increasing awareness and generating income to support our services, through meaningful community engagement and events.

You will be responsible for managing and developing our annual events (including The Playskill Golf Day), introducing new local fundraising opportunities, and building relationships within community groups.  You will also line manage the Fundraising Officer, helping to support their contribution to the fundraising team.

Skills and Experience Required:

· Minimum 2 years experience in a similar role.

· Line management experience.

· Experience organising and delivering successful events.

· Strong relationships building and donor stewardship abilities.

· Knowledge of GDPR legislation to ensure clear understanding of confidentiality and the need for data protection

· Computer literature, proficient in Microsoft Office.

· Good communication, empathy, numeracy, and administrative skills.

Diversity statement:

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.

Deadline for applications:  15th October 2025
Interview date: w/c 20th October 2025

Interview location: Hemel Hempstead

Position: Business Intelligence Engagement Lead
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £44,339 per annum plus excellent benefits*
Salary Band and Job Family: Band 3, Profession/Technical

*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

The Business Intelligence Lead role is focused on enhancing the MS Society’s engagement and fundraising efforts through strategic data analysis and insights. This cross-organisational position focuses on managing data selections for marketing and communications, analysing customer journeys and engagement, and providing actionable recommendations to optimise engagement and fundraising strategies. By fostering data-driven decision-making and ensuring data integrity, this role will significantly contribute to our ability to effectively connect with and expand our supporter base, ultimately driving greater impact.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9am on Friday 10 October 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Cynthia Spencer Hospice – Head of Commercial

Salary: £50-55K per annum.

Contract: Permanent, full-time hours.

Location: Northampton, NN3, with one-two days working from home.

Cynthia Spencer Hospice, based in Northampton, is seeking a Head of Commercial to lead and implement a commercial strategy to maximise profitable income streams in support of the Hospice’s work.

In conjunction with the NHS, the Hospice provides care for people with life limiting illnesses both at its hospice and in the community. This care is funded by the NHS with the charity raising extra funds to provide a range of supporting programmes.

This is an exciting opportunity for a senior retail professional to bring an entrepreneurial vision and shape this area of income for the charity. You will be responsible for managing their current commercial businesses and seeking out new, exciting commercial opportunities to support annual profit growth. You will also inspire and manage a diverse team of staff and volunteers and ensuring delivery of project milestones and financial targets.

The successful candidate will have retail sector management and development at a senior level, alongside experience of e-commerce, multi-site management and strategic planning and development. You will have a proven track record in people management across paid and volunteer resource and the charity would like to see evidence of driving profit improvement by at least 20% within a three year period. Alongside your strong commercial and financial acumen, you will have plenty of ideas about new business opportunities and/or experience of development and trialling of new business and alternative trading models. Finally, you will be results focused, entrepreneurial and innovative, whilst having a commitment to the aim and ethos of the Hospice.

The role would suit a successful area manager who is ready to take the next step.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 6th October, 9.00 am.

Job Description:

This is an exciting opportunity for a strategic, experienced and data driven CRM Manager to join the Projects, Data and Insight team at Heart Research UK and oversee the development, implementation, and optimisation of our Customer Relationship Management activities.

In this new role, you will play a pivotal part in developing the charity’s approach to CRM and database engagement. You will be responsible for segmenting audiences, automating communication flows, and driving supporter and non-supporter engagement, retention, and lifetime value.

Key Responsibilities:

• CRM Strategy & Execution: Develop and execute CRM strategies to improve supporter and non-supporter engagement, conversion, retention, and loyalty.
• Platform Management: Alongside the Director of Data, oversee the management and development of the systems which collect and process data, including the CRM database (Beacon) and other fundraising platforms
• Customer Segmentation: Work closely with the Data Analyst to develop an understanding of supporter behaviours to create effective segmentation strategies for targeted marketing and fundraising efforts.
• Campaign Management: Plan, launch, and optimise communication campaigns. Ensure consistent messaging and personalisation.
• Automation: Build and manage automated workflows to onboard new supporters and beneficiaries and deepen and broaden their engagement with the charity.
• Data Analysis & Reporting: Monitor CRM performance and KPIs; deliver actionable insights and recommendations to stakeholders.
• Collaboration: Work closely with Marketing, Fundraising, Health Promotion and Education and Research teams to propose and deliver cohesive journeys and experiences.
• Compliance: Ensure CRM practices comply with data privacy regulations

Head of Communications
Salary: £51,780.00 per annum
Location: SIA House, Oldbrook, Milton Keynes MK6 (Some hybrid working possible)
Contract: Permanent
Hours: Full time, 35 hours per week

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the Role

Strengthen the voice, influence and impact of thousands of people affected by spinal cord injury

We are looking for a dynamic individual to take on a pivotal leadership role at a transformative moment in our journey.

Over the past four years, our communications and campaigns team has grown in reach, impact and ambition. With a strong media presence, a network of influential ambassadors and a fully implemented CRM system, we've built a powerful platform for change. Our outgoing Head of Communications and Campaigns has played a vital role in this success and now we are ready to take the next step.

As we move toward our Strategy 2030, we are evolving. The Campaigns team has matured into a distinct force and we are now creating the foundations for a separate Public Affairs function. This transition opens up an exciting opportunity for a new Head of Communications to lead a focused, high-performing team and shape the voice of the Spinal Injuries Association (SIA) for the future.

We represent a diverse community of over 21,000 members, but we know that more than 100,000 people across the UK are living with spinal cord injury. We want to reach them all. Communications will be central to how we equitably mobilise our members, engage our partners and overcome barriers of poverty, geography and services. To help deliver our promise: a fulfilled life for everyone affected by spinal cord injury.

If you're a strategic thinker, a compelling communicator and a collaborative leader ready to make a lasting impact - we'd love to hear from you.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to discounted gym membership
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Free car parking at Milton Keynes, Head Office
• Investing in our people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

Thank you for your interest in joining our special charity!

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

Closing date: 29 September 2025, 9am
Interview dates: Thursday 9 & 10 October 2025 at SIA House, Milton Keynes

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

The Head of Data & Technology will play a central role in delivering our mission to transform outcomes for everyone affected by ovarian cancer. This is a newly created leadership role, and an exciting opportunity to own and lead the entire technology & data programme for the organisation.

As Head of Data & Technology, you will ensure that we’re maximizing the functionality of our fundraising database (Raiser’s Edge), make proposals to SLT spanning topics from cyber security and technology strategy to compliance and internal capability and skills, and deliver tangible improvements to how the organisation works. This is a varied and crucial role and the postholder will have a real opportunity to make their mark and leave a lasting legacy. 

You will be supported by a forward-thinking SLT, a range of great suppliers (including an outsourced IT provider and data protection advisors) and the wider Corporate Services team.

The job description for this role is broad and we are not expecting applicants to have deep technical experience in every area of the role – but we would love tohear from anyone who can meet the following key requirements:

• Experience of working with, and maximising the effectiveness of, fundraising databases. 

• A collaborative colleague who enjoys working with others to understand across an organisation and solve problems using technology.

• A strategic thinker who is able to shape strategy, as well as diving into the detail when required. 

• A great project manager.

• A problem solver who is able to resourcefully manage a broad portfolio of work. 

• A passion for using technology and data to amplify impact. 

This is a permanent, full time role. We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office in London.

If you’d like any more information on the role, please contact us.

Please visit our website for details on how to apply.

Please submit your application by 11.59pm 5 October 2025.

Interview process:  

• First round – Thursday 9th October, focusing on skills & experience, may include a brief assessment tbc, in person in central London

• Second round – Monday 13th October, focusing on values & behaviors, held online via Teams. Second round candidates will also be invited to informally meet individuals in key roles via a 20-30 minute informal Teams call on the same day. 

For both rounds, some questions will be shared in advance. 

We’re looking for a well organised, commercially orientated, strategic leader to join us as our Head of Centres & Events

Location: The Southville Centre, Beauley Road, Bristol.

Contract Type: Permanent.

Hours: 37.5 hours per week.

Salary: £38,987.69 per annum.

Holidays: 31 days including Bank Holidays, plus additional long-service leave (capped).

Benefits: Pension scheme, subsidised under-fives childcare, employee assistance programme, training and development opportunities.

Closing Date: Monday 29th September.

Interviews: First interviews week commencing 6th October (probably Thursday 9th October), second stage task-based interview w/c 13th October (probably Thursday 16th October).

This is a rewarding opportunity to lead the development of this new department which is focused on providing excellent experiences and opportunities within our Community Centres for local people, in ways that generate income, and helps support the financial sustainability of the charity. You will shape and grow our Community Centre offers, focusing on what local people value and would like to have available within our centres, whilst upholding the charity’s values and long-term vision.

Reporting to the CEO, this position is responsible for leading our Centres & Events Team, which includes the Facilities Team (who maintain and develop our buildings), the Front of House Team (who welcome people and provide information, along with managing room hire), our community Events Manager, our Catering & Café Teams, plus Design & Communications Team.

As part of our Senior Management Team, you will also help shape the wider strategy and culture of the organisation, working cross-departmentally and contributing to the development of our annual budgets.

Who we are

We are a well-established charity and community anchor organisation, based across two sites in Southville and Bedminster. Through our centres, café, nursery, and community programmes, we work to improve the wellbeing, health, happiness, and sense of belonging of people living in the BS3 postcode area.

We’re passionate about helping our staff grow, whether that’s through professional development or creating space to thrive in their roles.

Who you are

You are a systems and process-orientated leader, able to bring teams together to create a cohesive, efficient and effective whole. You bring:

• Strong leadership, organisational, commercial and communication skills.
• Experience in organising diverse areas of operation and developing efficient systems and processes.
• An ability to empower others to lead and make decisions.
• Creativity and confidence to develop new offers in response to local needs.
• A desire to support the financial sustainability of the charity.

Your ability to develop efficient, effective and integrated systems and processes with your teams, as well as to identify offers that local people will engage with, value and pay for within our Community Centres, will be essential to your success in this role.

Equity, Diversity, Inclusion & Belonging

At BS3 Community Development, we are committed to ensuring Equality of opportunity and access, celebrating Diversity, and promoting Inclusion and Belonging. This commitment is vital, not only for our service users, but for our staff and the community we serve.

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Comms
Salary: £38,000 to £40,000 per annum (depending on experience)
Hours: 35
Contract Type: Permanent

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

SUMMARY OF ROLE

This is a pivotal new role within RABI’s Marketing & Communications team, managing the planning and delivery of RABI’s presence at high-profile agricultural, corporate and external affairs events throughout the year, whilst overseeing the management and deployment of volunteers and ambassadors at shows and local engagement activities across England and Wales. The Events & Engagement Manager will ensure that all activities reflect RABI’s values and strategic goals and that our network of volunteers and ambassadors are expertly managed and supported.

You’ll be responsible for managing a high-performing events function, overseeing two Events and Marketing Coordinators and working collaboratively across the charity to ensure RABI is visible, active and engaged across the sector. You will bring experience, professionalism and a hands-on approach to deliver high-quality, mission-driven events that drive brand awareness and build relationships across our community.

KEY RESPONSIBILITIES

Strategic Leadership of Events and Ambassador Programme

• Lead the development and implementation of a national events strategy that reflects RABI’s priorities and enhances the charity’s presence across rural and farming communities.
• Build and maintain a comprehensive events and shows calendar, ensuring a coordinated and strategic approach to regional and national opportunities.
• Work closely with RABI’s Fundraising, External Affairs and Volunteering teams to ensure events, conferences and shows are aligned with RABI’s strategic objectives and are on brand.
• Lead and develop RABI’s new Ambassador programme, working in collaboration with the Volunteering department to launch the programme from pilot to national rollout.

Agricultural Shows and Sector Representation

• Take a leading role in managing RABI’s presence at key agricultural shows and rural events (e.g. Royal Welsh Show, Great Yorkshire Show, Oxford Farming Conference, LAMMA).
• Oversee the end-to-end delivery of shows and events attendance including logistics, stand design, staffing, promotional materials, health and safety and evaluation.
• Represent RABI at events with professionalism and warmth, acting as a visible ambassador and engaging with supporters, stakeholders and the public.
• Build strong relationships with show organisers and agricultural networks to secure prominent placements and collaborative opportunities.

Event Management and Delivery

• Project manage a range of events including:
• National and regional agriculture shows and conferences
• Volunteer and ambassador engagement events
• Rural community outreach and partnership events
• Ensure all events are delivered to a high standard, on time and within budget.
• Oversee and manage logistics including venue hire, AV, accommodation, transport, catering, health and safety and accessibility.
• Manage risks and ensure compliance with RABI’s policies, safeguarding protocols and relevant regulations.

Team Leadership and Development

• Line-manage two Events and Marketing Coordinators, providing regular support, mentoring and performance reviews.
• Foster a collaborative and proactive culture within the team, encouraging innovation and continuous improvement.
• Delegate effectively and ensure clarity of roles and responsibilities across the team.

Cross-Team Collaboration

• Work closely with your colleagues in the Communications team to plan promotional content for each event (print, digital and social media).
• Contribute to the wider communications planning cycle, identifying storytelling opportunities arising from events.
• Coordinate with Fundraising, External Affairs and Volunteering colleagues to ensure event activity supports supporter engagement and community mobilisation.

Monitoring, Reporting and Evaluation

• Monitor event budgets, track expenditure and provide clear financial reports.
• Gather and analyse attendee feedback, media coverage and impact data to evaluate the success of each event.
• Produce regular updates for the Senior Strategic Communications Manager and Head of Marketing and Communications.

PERSON SPECIFICATION

Essential

• A minimum 5 years’ experience working in a successful Events team at a managerial level.
• Proven experience in managing a broad portfolio of events, ideally within the charity, agricultural or rural affairs sectors.
• Demonstrable experience of line-management and overseeing the management of volunteers/ambassadors
• Proven experience leading high-profile public-facing events such as exhibitions, trade shows and external affairs events
• Excellent organisational and project management skills with a high attention to detail.
• Confident communicator and relationship builder, able to represent the charity with professionalism and warmth.
• Comfortable working flexibly, including occasional evenings, weekends and national travel.
• Understanding of health and safety and safeguarding considerations in event delivery
• Full UK driving licence.

Desirable

• Previous experience in rural or farming events
• Welsh language proficiency (spoken and/or written) is desirable for this role, to support effective comms and engagement with Welsh-speaking stakeholders and communities.
• Experience using CRM systems (preferably Microsoft Dynamics) and event evaluation tools.
• Basic design and marketing skills (Canva, Adobe Creative Cloud or similar)

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

REF-224 151

Head of PS Financial Reporting

Are you a strategic finance leader with a passion for improving financial transparency and performance within an operational environment? Do you also have the passion to improve the lives of Adults with a Learning Disability? If this sounds like you then we would love to hear from you.

We’re recruiting for a Head of PS Financial Reporting to join our Finance team at Mencap. This is a pivotal role and the successful candidate will be in charge of the financial reporting across our Personal Support (PS) services in England, Cymru and Northern Ireland. The focus will be on providing robust financial oversight, compliance, and insight driven reporting that drives operational excellence.

This role is a full time permanent position. There is flexibility around where the role is based, we have large offices in London, and Peterborough and smaller offices located throughout the UK. If there is no office within a reasonable distance, the role may be offered as home based with some travel for team meetings. We are an inclusive employer and encourage our employees to bring themselves to work!

Key Responsibilities

• You will lead the development and delivery of accurate, timely, and insightful financial reports across PS services.
• You will collaborate with senior stakeholders on financial planning, forecasting, and performance improvement.
• You will drive continuous improvement in reporting processes and systems.
• You will promote evidence based strategic decision making through financial analysis and modelling.
• You will line manage the PS Finance Business Partnering team

Required Skills

• You will be a qualified Accountant (ACA, ACCA, CIMA or equivalent) with significant post-qualification experience.
• You will have a proven track record in financial reporting and analysis within a complex organisation.
• You will have a strong understanding of regulatory frameworks and financial governance.
• You will have excellent communication and stakeholder engagement skills.
• Experience working in or with social care or charities is desirable.

If you are passionate about using your financial expertise to create real, positive change for people with learning disabilities, we want to hear from you!

Apply now- applications close on Sunday, 28th September. Interviews will commence via Teams during the week beginning 6th October.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Location: UK based – Hybrid to any UK office with national travel 

Closing date: Monday 29th September 2025 at 9:00am

Ref: HPOD-251

St Giles Trust is seeking a strategic, values-driven leader to join our People Team as Head of People and Organisational Development. This is a pivotal role in shaping our organisational culture, developing our people, and driving forward our strategic priorities.

About the Role

As Head of People and Organisational Development, you will lead a small but high-impact team to deliver inclusive, responsive, and customer-focused people services. You’ll work closely with senior leaders to embed a culture of high performance, wellbeing, and continuous development across the organisation.

Key Responsibilities

• Lead the People & Organisational Development function, providing strategic direction and operational excellence.

• Develop and deliver a learning and development strategy that supports internal progression and value for money.

• Design and implement an employee wellbeing strategy aligned to the employee lifecycle.

• Drive employee engagement and internal communications, ensuring alignment with our EDI commitments.

• Provide expert guidance to the Executive Director of People and Internal Operations on risks, issues, and strategic opportunities.

About You

We’re looking for someone who:

• Has significant experience in organisational and people development, internal communications and leadership.

• Is passionate about equity, diversity, and inclusion.

• Can lead and inspire teams to deliver impactful people services.

• Brings fresh thinking and a collaborative approach to change and transformation.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

To Apply

For further information and to apply visit our website via the apply button. 

• Application Deadline:9.00 am on 29 September 2025

• Interview Date: 9 October 2025

Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a basic DBS check. 

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment. 

Director of Engagement & Fundraising

Location: London (Hybrid)
Salary: £140,000 per annum
Contract: Permanent

Every child deserves to be safe, loved, and free from abuse. At the NSPCC, that belief drives everything we do.

We are the UK’s oldest and largest children’s charity, and today our mission has never been more urgent. From tackling the challenges of online safety to delivering vital frontline services, we are responding every day to the changing world children are growing up in. children.

This is a pivotal moment for the NSPCC. We are establishing an Engagement & Fundraising Directorate to modernise how we connect with supporters and unlock new opportunities for growth and that is why we are on the hunt to find a bold, visionary, and collaborative leader to join us as our Director of Engagement & Fundraising.

What You’ll Do:

As our new Director, you will lead the charge in transforming our income generation strategy and driving sustainable growth. You’ll inspire and empower teams to achieve their best, champion supporter-first thinking and strengthen our brand and digital presence to reach more people than ever before. Sitting at the heart of our Executive Board, you’ll shape strategy, spark innovation and deliver real impact for children on a national scale.

This is an opportunity to shape the future of the NSPCC and ensure we can protect children for generations to come.

Who You Are:

You will bring a proven record of driving income growth at scale, with deep expertise in fundraising and supporter engagement, including digital. You’ll be an experienced leader of large, diverse teams, skilled at guiding transformation with clarity and resilience. Strategic yet hands-on, you combine vision with execution and you are an outstanding communicator who can inspire trust and build strong relationships at every level.

Above all, you’ll be driven by the belief that together, we can end child abuse. 

Ready to Learn More?

Click below to view our full Candidate Pack for everything you need to know including how to apply.

Closing date: Wednesday 8th October, 9am.

To be The Passage’s dedicated supporter-facing representative, delivering exceptional customer service to donors and prospective supporters. You will play a key role in achieving income growth and supporter retention targets by building strong, lasting relationships and continuously improving systems and processes.

As Supporter Engagement Officer, you’ll handle everything from responding to supporter queries and making thank you phone calls, to accepting donations and producing reports. Your warmth and energy will ensure the highest standard of supporter care, leaving every supporter feeling appreciated and inspired.

You will be an essential member of the fundraising team, ensuring donations are processed accurately and supporters are acknowledged in a timely and meaningful way, so they feel the value and impact of their contribution. In the new year, you will also play a pivotal role in the development and implementation of our new Supporter Experience Strategy, helping shape how we connect with and care for our supporters. This role sits within the newly formed Supporter Engagement Team, part of the wider fundraising function at The Passage.

This assignment will be fulfilled at 30 hours per week across Monday–Thursday. The successful applicant will be required to visit the charity's Twickenham office at a minimum of once per week.

Fowler’s Syndrome UK (FSUK) is the only charity in the world dedicated to women (and afab) with Fowler’s Syndrome or Chronic Idiopathic Urinary Retention; a life-changing and poorly understood bladder condition that causes full or partial urinary retention.

The CEO is excited to welcome a proactive, purpose-driven, and resourceful Communications and Engagement Lead to join their small and purposeful team and support the next phase in their journey.

In this multi-faceted role, you will ensure that women affected by Fowler’s Syndrome, clinicians, researchers, and the wider public are intimately connected to the charity’s work.You will enable smoother pathways for women seeking support and for healthcare professionals looking to access educational resource, while also leading on a range of communications activities and awareness campaigns.

You will take responsibility for coordinating and facilitating online patient groups, supporting in-person events, and helping to manage FSUK’s Patient Council. Tasked with overseeing the development of content such as patient resources, you will also advance wider engagement across projects and research programmes and ensure that communications, whether via newsletters, social channels, or the website, reflect the charity’s voice and values.

While having strategic oversight and leading on the management of FSUK’s digital platforms, including their WordPress website and database consisting of patients and supporters, you will also maintain the charity’s fundraising pages. Through managing FSUK’s social platforms, you will at times also interact with the charity’s online community, responding with empathy as you engage and signpost to appropriate services such as the FSUK helpline, ensuring people feel heard, informed, and supported.

Lastly, raising awareness of FSUK will be one strand of the communications output, however the primary focus is to enable stronger connections and deepen engagement and trust with their valued community.

Emotional intelligence and well defined interpersonal skills are essential, as well as having proficient organisational ability and the aptitude to multi-task when working independently within this small, yet fast-moving team.

A background in patient, community, or stakeholder engagement will also be a valuable asset, alongside exposure to working within the health, charity, or research sector. You will have demonstrable experience producing content, alongside a track record of managing digital and social platforms (particularly Instagram).

Lived experience of Fowler’s Syndrome is not essential but would be a welcome bonus!

If you’re eager to play a vital role in nurturing FSUK’s patient community, enhancing the digital presence of a growing charity that ensures women living with Fowler’s Syndrome feel supported and connected, we’d love to hear from you.

Fowler’s Syndrome UK welcomes applications from people of all backgrounds and especially anyone with lived experience of FS. We actively encourage interest from racially and culturally minoritised individuals, those who are neurodivergent, part of the LGBTQIA+ community, or living with a disability.

Please get in touch if you would like to talk to us about any support that you may need in completing an application