Head of data insight jobs
Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!
Reporting directly to the Head of Planning and Reporting, the Management Reporting Lead will be responsible for identifying, designing, and implementing KPIs and reporting tools that provide clear, concise, and actionable insights to a variety of stakeholders. They will analyse trends and performance data to highlight emerging risks and opportunities, ensuring issues are addressed early to support financial viability. The role requires the ability to translate complex data into meaningful summaries for both financial and non-financial audiences, enabling informed decision-making and continuous improvement across the organisation.
Interviews will be held on Microsoft teams on the 2nd June
The closing date of this role may close early depending on the volume of applications.
About the role: Your main duties will include:
- Support the Head of Planning and Reporting in business analysis and KPI reporting
- Identify, design, and implement meaningful KPI's and reporting frameworks to monitor performance and support decision-making.
- Develop and deliver clear, concise and actionable reports tailored for both financial and non-financial audiences.
- Foster a culture of continuous improvement, striving to add value to financial processes and reporting.
About you: The successful applicant will have:
- Part Qualified Accountant - ACCA/CIMA.
- The ability to communicate effectively (both written and verbal) at all levels both within the organisation and externally to build effective relationships with Finance & Operations staff.
- Proven experience of using data-driven analysis to identify issues and opportunities, delivering clear recommendations that have led to measurable cost savings, improved performance, and strategic business impact.
- The ability to initiate action and motivate others. To be confident and persuasive, able to inspire others in order to achieve desired outcomes.
- High organised, logical with a practical approach and able to prioritise.
The rewards
- Up to 35 days’ annual leave entitlement (including bank holidays)
- Staff discount shopping scheme ‘Rewarding Dimensions’
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Long Service Awards
- Qualification scheme
- Employee recognition scheme 'Inspiring People'
- Discounted health and dental cover
- Life Assurance
- Bike to Work Scheme
- Season Ticket Loan
Apply now
- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150.
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Oxford Hospitals Charity is looking for a talented and creative fundraiser to lead on growing income from individuals. You will join a wider Fundraising team of eight people and play a key role in developing exciting activities; encouraging new support to grow our existing supporter base and inspire our loyal supporters to continue giving.
You will use your experience to help the charity maximise our fundraising by designing engaging and intentional multi-channel donor journeys. You will lead on making donor specific fundraising asks and delivering exemplary donor care to maximise lifetime value. You will work with colleagues to analyse past performance and trends to identify new opportunities and make data driven decisions about future strategy.
Please submit your CV and a cover letter outlining why you are suitable for the position.
The client requests no contact from agencies or media sales.
Do you want to help inform how the UK understands and debates carbon dioxide removal (CDR) in the context of the net zero transition, including the role that land use and nature can play? Do you enjoy making complex issues easier to understand for a wide audience, including journalists, decision-makers and the public?
The Energy and Climate Intelligence Unit (ECIU) is a non-profit organisation that supports informed debate on energy and climate change issues in the UK. We provide independent analysis and accessible briefings to the media and other stakeholders to improve understanding of climate-related topics and contribute to evidence-based discussions. Our work covers a range of issues including land use, transport, the power sector, and heating and buildings, with a focus on the UK but with international work too.
This role involves tracking and responding to media, political, and policy debates on CDR, focusing initially on land-based removals and expanding to engineered removals. You will highlight trade-offs, counter misinformation, and support fact-based future debates.
Working closely with our Head of Land and Head of Analysis, you will contribute new analysis, monitor the debate, and help develop communications outputs. This is a unique opportunity to play a role in how the UK engages with one of the most complex and fast-evolving areas of climate policy.
Benefits:
- Generous Annual Leave: 30 days annual leave.
- Hybrid Working Model: Benefit from the flexibility of remote work combined with in-person collaboration.
- Monthly Team Days: Connect and collaborate with colleagues during regular team building events.
- Healthshield Healthcare Scheme: Access essential health and wellness support, including optical, dental, and physiotherapy coverage.
- Salary Sacrifice Pension Contributions: We match employee pension contributions up to 5%.
- Fora office amenities:
- An on-site gym with wellness classes.
- A rooftop terrace with stunning views of London, including The Shard.
- Fully stocked kitchens with complimentary tea, coffee, and snacks.
- Comfortable breakout areas, a reading room, and private phone booths.
- Secure bike storage and shower facilities.
Role and Responsibilities
·Analyse land use, nature-based solutions, and CDR using various sources and data; present findings clearly in reports, briefings, press releases, and social media content.
·Monitor and analyse emerging political and media debate around CDR and nature-based solutions, including misinformation.
·Provide fast turnaround analysis of breaking developments, synthesising findings into accessible and impactful outputs for media and other stakeholders.
·Stay updated on climate and energy policy, particularly CDR, land use, and related political and media narratives.
·Support strategic planning around key moments, identifying risks and opportunities to support well informed discussion and responsible coverage of these topics.
·Collaborate with colleagues across programmes to develop joined up, multi-channel communications outputs
·Develop and maintain a network of stakeholders in the land use, CDR, climate, media and policy communities.
·Brief journalists on CDR issues and our findings, and, where appropriate, act as a media spokesperson for ECIU.
·Contribute to ECIU’s newsletter, website, and other outward facing materials.
·Other duties as assigned.
Skills and Experience
Essential
·Analysis
oStrong analytical background.
oAn academic background in environmental science or related areas (preferably at a Masters or PhD level).
oAbility to quickly analyse data and summarise key insights in accessible, engaging formats.
oSkilled in conducting quantitative analysis, including familiarity with key data sources relating to CDR and the ability to develop new analysis projects to answer relevant questions.
oAbility to design and deliver new analysis projects relevant to carbon dioxide removal (CDR), land use and net zero.
oSkilled in using data to support communications and build compelling, evidence-based outputs.
·Knowledge and Context
oGood understanding of UK climate policy and the net zero transition.
oFamiliarity with the role of CDR and nature-based solutions in climate strategy.
oAwareness of key trade-offs, uncertainties, and areas of public and political debate around CDR.
oAppreciation of the broader political and economic context, including the roles of government, industry and civil society.
·Communication and Networks
oStrong written and verbal communication skills with the ability to convey complex ideas in clear, concise language for a range of audiences.
oAwareness of evolving discussions in media and Parliament relating to climate and carbon removal.
oExperience developing outputs or commentary that align with public and parliamentary discourse.
oSkilled in building and maintaining productive, trust-based relationships with stakeholders including journalists, policymakers, academics and NGOs.
oExperience in journalism, public affairs or communications, particularly on technical or high-profile topics.
oComfortable working in a fast-paced environment, responding to emerging stories or shifting political developments.
Desirable
- 3-5 years’ experience working in the energy, climate or nature sectors.
- Familiarity with government datasets or other key sources relevant to net zero and CDR.
- Experience briefing stakeholders, such as journalists or MPs.
- Understanding of the UK media, particularly its reporting on climate and climate change.
Applications must include a supporting statement to be considered.
The supporting statement should cover:
• Experience in media and informing public debate on specific issues.
• Examples of translating complex content for non-expert audiences.
• Knowledge of the UK’s decarbonisation pathway, including land use and carbon dioxide removal debates.
• Experience in analysis for policy or media contexts.
• Independent content development and stakeholder engagement, prioritising tasks in fast-paced settings.
• Interest in the role and the contribution to ECIU’s mission.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.
The client requests no contact from agencies or media sales.
Head of Grants
Are you a visionary leader who can turn ideas into reality? Do you have the drive to manage complex projects, inspire teams and create lasting impact on a national scale? Do you love giving charities money? If so, we want to hear from you!
This is a remote working role offering part-time hours, on a permanent basis.
Position: Head of Grants
Location: Remote/London
Hours: Part-time (4 days per week)
Salary: £50,000 - £55,000 pro rata
Contract: Permanent
Benefits Include: 25 days per year (pro rata – excluding bank holidays), employer pension contribution of 5% into a personal pension (which does not have to be matched by the employee)
Closing Date: 5pm 16th May 2025
About the Role
This role is key to shaping how the organisation maximises impact over the next 5 years, delivering on ambitions for the 2024-2029 Strategy. The aspiration is to help 10,000 young people at risk or experiencing homelessness, to reach their full potential.
By working with key players in the youth homelessness landscape, like-minded organisations, and embedding the voices and experiences of young people in this work, you will help maximise social impact and deliver £150m in social value by March 2029.
You will ensure the charity is the best possible grant funder in the field, thoughtful, diligent, transparent and efficient, as it works with the very best charities across the country deliver vital support to young people facing homelessness.
You will be in charge of grant programme design, development, and delivery in line with the new strategy. You will have the opportunity to work on new programmes and ideas, and to gather data and insight from this vital work (and other sources) that will help both future grant-making and our influencing work nationally.
About You
Whilst grant-making experience would be helpful, what truly matters is your ability to strategically lead and drive projects that deliver impact. You’ll be at the forefront of developing and delivering new programmes, ensuring they align with key targets while bringing innovative ideas to life.
This role is not just about achieving KPIs, it’s about leading teams to achieve results. You will have experience of delivering presentations, developing ideas and projects collaboratively, and using data-driven insights to shape future projects and influence decision-making at a regional or national level. Strong project management, monitoring, and evaluation skills are key in this role, as are those of team- and partnership- working.
If you are a senior leader looking for your next role, then we would love to hear from you.
About the Organisation
The charity has been around since 1986, created by and working with the UK property industry to try and harness a collective desire to do good. Since 2016, the focus has been exclusively on creating a corporate movement within and across the industry to tackle and end youth homelessness.
Additional Benefits
• Opportunities for flexible working
• Free annual Flu’ jabs and annual sight tests
• Cycle to Work Scheme (salary sacrifice)
• ½ day a month entitlement to volunteer for a charity of your choice, in work time
• Interest-free Annual Travel Card Loans
• A Professional Development Fund
• Commitment to wellbeing (we’re signatories of Mind’s Time to Change Pledge)
• An Employee Assistance Programme
• Private Health Insurance with Vitality (small employee contribution required).
You may have experience in other roles such as Grants, Impact, Grants and Impact, Head of Grants, Head of Impact, Head of Grants and Impact, Impact and Innovation, Director of Grants, Director of Impact, Director of Grants and Impact.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
About the role
As a Foundation we are committed to learning together with others and reflecting and acting on what we learn. We learn to improve our understanding about how to approach the complex issues we are trying to address, to examine how our funding relates to the social change we want to see, and to improve how we work and fund.
The Learning & Insight Officer will play a key part in delivering our learning, monitoring and research activities, and we want the successful candidate to be able to develop their skills and interest within the role. They will work closely with the Head of Learning & Insight, wider Grants team colleagues and others across the Foundation to gather insights from our grants and wider work. These insights will inform our strategic direction and contribute to wider sector learning and understanding.
This is a permanent, full time role (35 hours) but we will also consider a part time role at 4 days/ 28 hours equivalent.
We are committed to best practice and accountability in equity, diversity and inclusion. We value, welcome and respect all the differences that make us who we are including: age, disability and mental health, neurodiversity, cultural background, ethnicity and race, sex, gender identity and expression and sexual orientation including LGBTQIA+ identities, religion and socioeconomic background.
Main Responsibilities
• Work with colleagues to design and implement systems for the LEF to collect data and to capture and share learning in a systematic way that reflects our values and our commitment to Power, Cuture and Inclusion.
• Coordinate a timetable of activities for LEF to learn from its grants and direct work (such as regular feedback surveys and internal reflection sessions).
• Work with colleagues to collate and analyse evidence from organisations we fund to identify key insights and learning (such as reports and notes from grant management calls).
• Work with the Head of Learning & Insight and wider grants team colleagues to prepare our grants data for publication (for example through 360Giving and as part of the Funders for Racial Equality Alliance (FREA) Audit)
• Support the LEF to communicate insights in accessible and engaging ways.
• Work with colleagues to prepare key insight reports and data for a range of audiences such as colleagues, trustees or other funders.
• Work with colleagues to run internal sessions with staff and trustees to reflect on our processes (what is working well, less well and what we can improve about how we work) and understand the progress the LEF is making towards its strategic objectives.
• Work with colleagues to run online and in-person events to bring together the organisations and people we fund to reflect and learn from one another.
• Support the development of a ‘culture of learning’ within the LEF and with grantees and
• Work with the Head of Learning & Insight to commission and manage external contractors for particular pieces of work (for example, research briefs or learning partnerships).
• Provide administrative support on tasks, such as scheduling meetings.
• Carry out such tasks as the Director of Grants & Learning or Head of Learning & Insight may from time to time deem necessary for the effective and efficient functioning of the Foundation.
To see a full description of the role and what we are looking for, download the candidate recruitment pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team as Head of Finance
Are you a qualified accountant with a passion for making a difference? Do you have a knack for financial analysis and strategic development? If so, we have an exciting opportunity for you!
About Us:
We are a dynamic organisation dedicated to supporting community projects, retail initiatives, and national fundraising efforts. Our mission is to create a positive impact through strategic financial management and exceptional customer service. We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.
Working Hours: You will be contracted to 37.5 hours per week, Mondays to Fridays
Location: St Vincent’s Store, Allenby House, Rees Way, Bradford, BD3 0DZ. There is the potential for hybrid working.
Contract: Permanent
Salary: Up to £55,000 per annum
Requirements: This role is subject to 2 satisfactory references
Benefits Package:
- 33 days holiday (pro rata) per year inclusive of bank holidays, increasing to 38 days (pro rata) with service
- Employee assistance programme
- Retail discounts
- An extra day off on your birthday
- Buy/sell holiday scheme
- Cycle to work scheme
- Free will writing
- 1x annual salary death in service benefit
- And lots more
Key Responsibilities:
- Strategic Financial Management: Oversee financial transactions for various projects, including retail, trading, and community support.
- Year-End Accounts: Lead the production and reporting of consolidated year-end accounts, ensuring compliance with legal obligations.
- Business Partnering: Collaborate with managers, budget holders, and the Director of Finance to provide financial insights and support.
- Internal Audits: Conduct internal audits and monitor financial activities to identify and report irregularities.
- Taxation and Compliance: Ensure VAT compliance, oversee Gift Aid schemes, and manage annual tax computations and returns.
- Payroll Oversight: Review monthly payrolls and ensure accurate processing.
- Fundraising Support: Partner with the Fundraising and Communications team to oversee financial aspects of fundraising initiatives.
- Financial Reporting: Prepare accurate, timely management information and provide strategic insights for decision-making.
- Support and Cover: Assist in the overall management of the finance function, helping to embed a high-performance culture. Provide support and cover for the Director of Finance as required.
Person Specification:
- Qualifications: CCAB recognised qualified accountant.
- Experience: Minimum 5 years in senior finance roles, with experience in complex organisational structures and the charity, voluntary, or retail sectors. Experience liaising with auditors, business advisers, and board members.
Skills:
- Advanced IT and data manipulation skills, particularly in Excel (SUMIFS, VLOOKUPS, Pivot Tables).
- Impeccable attention to detail and dedication to accuracy.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage multiple tasks effectively.
- Good organisational skills, including the ability to prioritise and allocate tasks to ensure deadlines are met.
Why Join Us?
- Impactful Work: Contribute to meaningful projects that make a difference in the community.
- Professional Growth: Opportunities for training, development, and career advancement.
- Collaborative Environment: Work with a supportive team of professionals dedicated to excellence.
If you are a proactive, detail-oriented financial expert looking to take the next step in your career, we would love to hear from you!
How to apply: If you have the relevant skills and experience to fulfil this role successfully, please click apply. If you require any adjustments throughout your journey with us, please let us know.
Closing date: 15th May 2025
Interviews: 20th May 2025
Whilst we ask that staff have a connection to Christian values, religion is not considered in recruitment as we value people of all faiths or none.
Previous candidates need not apply. Unfortunately, if you have not received a response within four weeks of your application, you have not been successful on this occasion. We encourage early applications as we may close the listing early once sufficient applicants have been received.
The St Vincent de Paul Society (SVP) was established in England and Wales in 1844 and is part of a large and thriving Christian voluntary movement dedicated to tackling poverty in all its forms by providing practical assistance to people in need in 153 countries. Our core value is one of service and we treat each person as a unique individual deserving of dignity and respect. Person-to-person contact is therefore at the heart of our work and spending time with people is our greatest gift. We offer non-judgemental support to anyone in need, regardless of faith, race, gender, sexual orientation, background, or circumstances.


The client requests no contact from agencies or media sales.
Acorns Children’s Hospice provides specialist care and support for babies, children, and young people who are life-limited or life-threatened. When time is short, every moment is precious. Acorns helps children and families fill the time they have together with love, fun, and laughter to create lasting memories.
Palliative care for children aged 0-18 is delivered at Acorns’ hospices in Birmingham, Worcester, and Walsall, as well as in family homes or elsewhere in the community. Their holistic, tailored approach meets each child’s clinical, emotional, cultural, religious, and spiritual needs. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
This is a brilliant opportunity to take on a high-performing team at a time when Acorns is really moving forward. Supported by strong internal resources, the Head of Public Fundraising will drive growth across Individual Giving, Legacy, In-Memoriam, Digital and Prize-led Giving in the context of a highly collaborative, whole-organisation approach to fundraising.
The immediate focus will be on making the most of existing programmes, strengthening audience insight, and getting the team ready to play a major part in the organisation-wide appeal launching in 2025.
Growing Individual Giving income from £1.6 million to £2 million over the next two years will be a central priority, alongside expanding digital and prize-led fundraising and sharpening supporter journeys across the board.
As Head of Public Fundraising, you will:
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Develop and implement a data-driven strategy for all areas of public fundraising to meet growth targets.
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Lead the Individual Giving portfolio, ensuring growth across direct mail, face-to-face acquisition, mid-value development, and telemarketing.
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Oversee the successful delivery of cash appeals, ensuring they meet both income and ROI targets.
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Drive the expansion of digital fundraising and prize-led giving, including managing the growing digital fundraising portfolio and prize-led initiatives.
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Work closely with cross-functional teams, including Marketing & Communications, to ensure campaigns are well integrated and aligned with the overall fundraising strategy.
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Manage and develop a high-performing team, providing leadership, coaching, and clear performance metrics.
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Collaborate with senior leadership and internal stakeholders to drive the strategic direction of public fundraising.
About you
The role needs someone who’s as comfortable setting long-term plans as they are getting hands-on when needed, whether that’s developing appeals, working with agencies or supporting new product ideas. Collaboration across fundraising, care and supporter engagement teams will be essential to making this happen and building an even stronger supporter-first culture at Acorns.
If you’re a senior Individual Giving expert who’s ambitious for supporters and income, this is a chance to take ownership of a strong portfolio, drive innovation, and make a real impact on Acorns’ future.
You will have:
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Extensive experience in Individual Giving (substantial direct marketing experience is essential)
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A history of successfully leading fundraising teams and delivering significant income growth.
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Strong strategic vision, with the ability to adapt and innovate based on data insights and audience understanding.
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Experience in working collaboratively across teams to achieve shared objectives.
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Excellent communication and networking skills, with the ability to build strong relationships internally and externally.
Hybrid working
This is a mostly home-based role, with c.2 days per week in the (Birmingham) office. If you require flexibility around this, please don't hesitate to apply - we can discuss options during the briefing call.
Employee benefits
Benefits include:
- 31 days annual leave including bank holidays, rising to 35 days after 3 years’ service
- 7.5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Cycle to work scheme
- Discounted gym membership
- Access to expert financial health and wellbeing support
Acorns Children’s Hospice is working in partnership with Laura Macnamara at QuarterFive Fundraising Recruitment to appoint to this role.
Initial assessments will be made based on CVs, so please ensure yours clearly demonstrates how your experience aligns with the person specification outlined above. A cover note is optional at this stage, but Laura would welcome any additional context—particularly around key fundraising achievements not fully captured in your CV.
A detailed brief will be shared with suitable candidates. Full support will also be provided throughout the application process, including guidance on writing your cover letter for formal application.
The Forest of Avon is one of England’s Community Forests and a registered charity and company limited by guarantee. The Forest of Avon was established in 1992 as one of the first England’s Community Forests and became a charity in 2008. The Forest of Avon hosts several programmes including the multi-million pound Trees for Climate and the Western Forest, delivering woodland creation and restoration across the region as well as our expert-led Nature and Health work. The charity has a growing team and an actively engaged Board of Trustees.
The Head of Finance (HoF) is responsible for overseeing all financial operations of the Forest of Avon Trust which now includes Western Forest, England’s first new national forest in 30 years covering Wiltshire, Gloucestershire and the West of England (including North Somerset).
Our new HoF will manage the charity’s financial systems, preparing accounts, supporting audits, reporting to the Board of Trustees and overseeing and reporting on the financial elements of key programmes such as the Trees for Climate grant scheme and the Western Forest. The HoF also works closely with the team and external stakeholders to expand the charity’s financial capacity, ensuring transparency and effectiveness in all financial activities.
Role Description
Post: Head of Finance, Forest of Avon (including Western Forest)
Salary: £46,305-51,146, with annual pay review
Hours: Full-time, 37.5 hours per week, flexible work hours
Line manager: CEO, Forest of Avon / reporting to Finance Sub-Group of Board.
Contract: Permanent
(Forest of Avon are also open to considering an Interim contract whilst recruitment for a permanent role is underway – please contact Solutions for HR as soon as possible)
Location: Central Bristol. Mainly office based with the option for some home working, as agreed.
Benefits include: Staff pension, Employee Assistance package, 25 days annual leave plus bank holidays, volunteering days and staff training and social events.
Some key duties of the role include (but are not limited to):
- Prepare the annual accounts and financial statements in accordance with legal and regulatory requirements.
- Work with the charity’s auditors to ensure the successful completion of the annual audit process.
- Provide monthly and quarterly financial reporting, including budget setting, forecasts, and projections to ensure the Trust’s financial health is consistently monitored, including projects such as Trees for Climate and Western Forest.
- Present financial reports to the Board of Trustees and Western Forest Boards, providing insight and recommendations on financial strategies and growth opportunities.
- Ensure accurate recording of grant agreements, claims processing, and reconciliation of funds in line with grant terms.
- Oversee end-of-year financial reconciliation and reporting for all funding programmes, ensuring compliance with donor requirements and financial policies.
- Provide financial input and support for the management of restricted funds, ensuring all are appropriately allocated and tracked.
The successful candidate will have/be:
- Qualified accountant (ACA, ACCA, CIMA, or equivalent) with extensive experience in financial management within a charity or non-profit sector.
- Strong experience in preparing accounts, managing audits, and financial reporting.
- Experience with grant management, including financial administration, claims processing, and reporting in relation to large-scale funding programmes.
- Strong financial analysis and reporting skills, with the ability to interpret complex financial data and provide clear insights to the Board and other stakeholders.
- Excellent communication and interpersonal skills, with the ability to engage and advise both internal teams and external partners on financial matters.
- Strong organisational skills, with an ability to manage multiple priorities and deadlines.
- Proficient in financial software and IT systems, including bookkeeping and accounting platforms.
Forest of Avon are an equal opportunity employer and applications will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, veteran status or age. The Forest of Avon is committed to safeguarding and promoting the welfare of vulnerable people and expects all members of staff to share this commitment. We seek to challenge the status quo with the power of diversity, inclusion, and collaboration. We encourage different perspectives and seek to support our team and partners to share and implement new ideas, to continue improving and to realise our full potential.
To apply for this role please submit your CV detailing your relevant experience together with a covering letter (cover letter to be no more than 2 A4 pages) to the recruitment team.
The closing date for this role is 5pm on Monday 2nd June 2025. Interviews are likely to be held w/c 9th June 2025.
The client requests no contact from agencies or media sales.
Head of Customer Services
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions
Closing Date: Monday 19th May, midday
Are you a passionate leader with a flair for driving change?
We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.
We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.
You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.
What You’ll Do
· Design and deliver a consistent customer journey that spans all our services
· Pioneer a customer-first culture and demonstrate exemplary leadership
· Harness tech and innovation to improve processes
· Champion our new membership programme, launched April 2025
What You’ll Bring
· A proven track record in customer service, transformation and culture change
· Sharp strategic thinking, plus confidence working with data, compliance and KPIs
· Great people skills, you must be able to lead, coach, train and bring others with you
· A passion for inclusion and for building solutions that meet real-world needs
What We’ll Offer
· An opportunity to create lasting impact across a well-loved and ambitious organisation
· A vibrant, values-driven culture where your voice matters
· A flexible, supportive team with big plans and a collaborative mindset
· Condensed hours may be considered after six months (note: job share not available)
Benefits
We value our team and offer a brilliant benefits package, including:
· Flexible working options
· Ongoing professional development
· 28 days annual leave + bank holidays (pro rata for part-time roles)
· Blue Light Card eligibility
· BUPA Employee Assistance Programme (EAP)
· 4% auto-enrolment pension with life assurance
· Cycle to Work Scheme
· Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.
For any questions, please let us know and Jo Clarke will be happy to contct you.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form from our website.
If you're shortlisted, we’ll carry out DBS and reference checks before appointment.
If you need support with your application please do let us know.
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.
If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.
The client requests no contact from agencies or media sales.
Are you a fundraising team leader, experienced across a range of funding sources with a passion for wildlife? Have you inspired support for a cause from a wide range of people and able to help our organisation grow in delivering our strategy to 2030?
Avon Wildlife Trust has exciting plans for nature’s recovery in the former Avon region. We want to create and restore habitats, enable people to take action for wildlife, and secure more land for nature in our local area.
We are looking for a Head of Fundraising to cover maternity leave, who can galvanise support for our work from funders, members, corporates and donors, help with continuing to develop a high-performing fundraising team, and support colleagues in developing fundable projects towards nature’s recovery engaging people and bringing wildlife back. If this is you, we want to hear from you.
Avon Wildlife Trust is a charity dedicated to working with local people for local wildlife, covering the West of England region (former county of Avon). It is supported by more than 17,500 members, manages over 30 nature reserves and is one of 46 Wildlife Trusts in the UK. We want to see nature restored on a grand scale across the Avon region, with one in four people taking action for wildlife.
The Wildlife Trusts value diversity. We are committed to creating a movement that recognises and truly values individual differences and identities. We actively encourage applications from people of all backgrounds and cultures. We also have robust child safeguarding policies, and this role requires two work references.
Contact Details and How to Apply
If you are interested in applying, please download the Application Form, Job Pack and Equality and Diversity monitoring at the bottom of this page on the website . Before proceeding to 'Apply Now', fill in your application form and Equality and Diversity monitoring.
When you click 'Apply Now' you will be asked to attach your completed documents via our HR portal as part of the submission process. The portal will stay open for 48 hours to allow you to upload your documents. If the portal has closed, please email your documents to HR at Avon Wildlife Trust.
We want to see nature restored on a grand scale across the Avon region. We have big plans between now and 2030 to see this happen.
The client requests no contact from agencies or media sales.
Position: Head of Product and Systems Management
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.
We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.
To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).
We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.
Our Product and Systems Management team are responsible for: defining our product vision; setting the product strategy; and executing on it by delivering new functionality that meets customer needs and supports business goals.
Across all of our products our Product and Systems Management team cover the following areas:
- Being fully responsible for the provision and management of the system
- Owning the list of user requirements. These are known as product backlog items (PBIs) and are drawn from user group meetings/discussions. These PBIs are then scheduled for build and release.
- Manage the relationship with any external support companies for the relevant products and interconnected products and systems including accounting online, bank checking and deduping systems.
- Manage the data cleanliness, accessibility, availability and retention in accordance with our data governance and security policies particularly the information and data management framework. And develop and maintain automated processing of bulk data.
- Enshrine continuous improvement into the use and development of our Products.
Our use of Product Management comprises of all of our critical business systems (Finance, HR, Intranet, Microsoft end user applications).
Our Head of Product and Systems Management plays a crucial role in the development and delivery of our Product and Systems Management. This role is also responsible for defining and delivering the Product and Systems Management team’s strategy/roadmap and ensure they are delivered.
For this role we’re looking for:
- Expert level experience of managing a Systems Support Team
- Expert experience of Product Management
- Experience of managing external stakeholders and 3rd party suppliers effectively
Closing date for applications: 9:00am on Thursday 15 May 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Are you an experienced, innovative, and strategic leader ready to make a global impact? The Royal College of Radiologists (RCR) is seeking a visionary Head of RCR Learning to elevate our learning and events portfolio to new heights.
The successful applicant will provide visionary leadership to develop and successfully bring to market RCR’s digital and face to face learning and events portfolio, ensuring it is innovative, high quality and commercially positioned as the go to global market leader for both members and non-members working within medical imaging and oncology services. This will be delivered against the backdrop of the RCR’s wider strategic priorities, proactively enabling the wider organisation to meet its objectives, which include membership growth and workforce development in addition to the provision of world class learning resources.
The RCR is a great place to work, with an ambitious agenda. This is the perfect role for a passionate and confident individual with a proven track record of delivering value and impact across the business.
What you’ll do:
- Strategic development of the digital learning and events portfolio to deliver increased membership participation and global engagement, with consequent income generation (both direct and indirect).
- Product development through adapting and evolving RCR’s learning offer to meet and exceed users’ needs, covering both the learning products and the platforms on which they are delivered.
- Global growth and partnerships by building engagement with RCR’s digital learning and events with an appreciation of the diverse needs of segmented target audiences.
- Ensure marketing and sponsorship form key parts of the teams strategies, enabling delegate and income targets to be met.
- Lead and develop a high performing team to keep RCR Learning at the top of its game.
What you’ll need:
- Strong experience of leading a successful learning team, including the delivery of events, conferences and online learning.
- Excellent leadership abilities, capable of developing and retaining a high performing team.
- Experience of managing contracts, budgets , negotiation, business planning and income generation.
- Strategically and commercially minded leader.
- Ability to build and sustain strong and mutually beneficial relationships
- Solution orientated innovator, proactive in keeping yourself up to date with latest developments
If you are a skilled professional looking for their next challenge to demonstrate their skills and expertise whilst thriving in a fast-paced environment then this may be the position for you. Please find out more about the Head of RCR Learning role, the RCR and instructions on how to apply by visiting the RCR website and reading the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
The role:
A great opportunity for you to join our small, friendly team and make a real difference to people’s lives by:
Coordinating and bringing together the day-to-day planning, monitoring and tracking of assigned workstreams, to report as per SCIE’s agreed Governance process for the DHSC Programme.
With a proven ability to draw on and shape, sustain and lead on Programme Management you will coordinate activity that requires collaboration with a range of different stakeholders, creating appropriately robust but flexible processes and structures.
Working closely with responsible Programme Head and Programme Director to support a proactive approach to organisation, problem-solving and innovation.
What we are looking for:
Example as below
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Understanding of project and budget reporting, with the ability to prioritise effectively.
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Ability to build positive relationships with colleagues and external partners.
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Good oral and written communication skills.
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Strong planner with good attention to detail, communication, time management and analytical skills.
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Proven ability to analyse qualitative and quantitative data to report on variances in performance of KPIs.
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A proactive approach to organisation, problem-solving and innovation.
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Commitment to equity, diversity, and inclusion
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Understanding of Social Care Practice
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Experience of leading programmes
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Experience of leading teams
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Experience of using ICT effectively
What we offer in return:
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.
At The National Lottery Community Fund we are passionate about strengthening communities and improving lives. We are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage. As part of our commitment to being more than a funder, we are serious about enabling collaboration, sharing best practice, amplifying the impact of our grantholders and influencing future policy making.
We are now seeking to appoint a Head of Policy Engagement to lead our engagement with policymakers and senior sectoral stakeholders under those four community-led missions. Using your deep understanding of the political and social environment in which our grantholders operate, you will explore the context for new funding initiatives, including potential partnerships, ensuring that we are making the greatest impact possible.
You will already have well established relationships with Executive Departments, other funders and the voluntary and community sector and you will use this to share learning and insight from our funding, lead consultations and identify opportunities for future collaboration. You will convene both grantholder and stakeholder networks to inform our analysis and ensure that community voice is at the heart of our decision-making.
You will be part of a policy and practice network across the Fund, working collaboratively with colleagues across the UK to develop One-Fund approaches to our missions.
We’re looking for someone who is values-driven, passionate about the Fund’s purpose and deeply committed to equity, diversity and inclusion. You will have a strong track record of influencing at a senior level and be able to articulate strategic ambitions clearly and effectively. You will also have a nuanced understanding of the role of a non-Departmental Public Body in the policy landscape and experience of working collaboratively across organisational boundaries. As a member of the Northern Ireland Senior Management team, you will provide inspiring leadership and strategic direction to the wider team.
Regular travel around Northern Ireland is expected, as well as some travel to other parts of the UK to connect with colleagues. We offer a flexible and supportive working environment and an excellent all-round benefits package.
Interview Date: Week commencing 9th June – In person interviews
Location: Northern Ireland. Our office is in Belfast and we have a flexible, hybrid approach to working.
On application, please align your supporting statement to the criteria below:
Essential Criteria
- Deep understanding of Northern Ireland communities. Knowledge of the context for the third sector, the funding landscape, public policy and the people and organisations who are influential in these areas.
- Demonstrable experience in high-level engagement, influencing and senior relationship management, internally and externally.
- Excellent communication skills and the ability to articulate strategic ambitions, positioning the organisation in the funding landscape and social policy debates.
- Passionate about the Fund’s purpose evidencing understanding of equity, diversity and inclusion and related best practice.
- Proven leadership skills, including the ability to inspire colleagues and work collaboratively in matrix structures.
- Strong planning and analytical skills, with expertise in research and consultation.
- Proven commitment to continuous improvement, self-reflection and personal development.
Desirable Criteria
- Clear understanding of the role of a UK-wide non-Departmental Public Body and the implications for policy and influencing.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £51,000 - £56,000 per annum
Location: Harlow Essex, 2 days per week in the office, flexible working available. Easily commutable from London, with a free company minibus from Harlow Town station.
Hours: Open to conversations around flexible/compressed working, minimum 4 days working per week, 2 days per week in the office.
About the role
At the Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.
This role is an exciting new opportunity to shape and deliver on Motability Foundation’s aims to become more insights led and to systematically involve disabled people in our decision making. You will support the Head of Insight and Evaluation in providing the organisation with insight drawn from existing research, primary research, business data and through user insight. The role will lead development of a user insight approach and clear mechanisms to involve disabled people in the Foundation’s decisions systematically. The role will establish a user insight research community (akin to a customer panel but broader in scope), which the organisation can draw from for user insight.
The role is also responsible for delivering a strategic research and insight plan for the organisation to inform operational and strategic decisions, including feeding into our strategy mid-term review. Others in the organisations will also carry out research and hence this function has a role in setting standards for quality research, a coordinating role in ensuring a cross-organisational understanding of ongoing research to avoid duplication, and to draw insights and disseminate these to relevant internal and external audiences.
What you’ll be doing
- Support the head of team by developing a strategic insight research plan.
- Lead the delivery of the insight research plan, including developing clear research briefs, working with external suppliers to deliver research and where appropriate deliver research in-house.
- Establish a user insight capability in line with good practice and mature this capability over time.
- In collaboration with key internal customers, establish a framework for when and how to engage with disabled people regarding decisions.
- Develop and set standards for good quality research and insight for the organisation, including ensuring disabled people can fully and equitably participate in research/user insight exercises.
- Ensure that planned research and insight generation by the insight function is completed to a high standard, aligned with good practice.
- Set up and lead a cross-organisational research forum and ensure this mechanism is effective in avoiding duplication and creating alignment.
- Lead development and implementation of a communications plan to ensure insight generated reaches the right internal and external audiences.
- Ensure a framework to monitor and evaluate the usefulness and impact of insight generated is in place.
- Ensure all research carried out by the function meets GDPR requirements.
- Line-manage and develop your line-report(s).
- Be ‘hands on’ as necessary, by leading and delivering research personally.
What will make you great in this role?
The insight capability is a new function in the organisation and as a result this role will lead on its development over time. This presents great opportunities and will require an individual who is comfortable with starting things anew, while delivering on insight requirements and shaping the function along the way.
Your experience
Must haves:
- Experience of delivering user insight and/or running customer/consumer panels and/or working with supporter panels.
- Ability to design and develop research programmes and have highly developed analytical skills.
- Highly developed ability to work collaboratively with other teams across the organisation.
- Exceptional written and oral influencing skills, including the judicious use of data and the compelling presentation of insights, through engaging reports, infographics, and dashboards.
- Relevant qualification in an analytical discipline such as social sciences, economics or evidence of significant relevant professional experience.
- Experience managing research projects or commissioning external consultants.
- Strong project management skills and the ability to balance multiple priorities.
- Line and/or team management experience.
We feel that experience of setting up and/or managing consumer, customer or supporter panels is relevant. However, please note that as a Foundation we do not fundraise and as such are not looking to develop a supporter panel.
Nice to haves
- Experience of disability inclusive research – this is essential to the role. However, we will ensure appropriate training for those who do not have these skills.
- Proficiency in qualitative and quantitative data analysis tools (e.g., MAXQDA, R) and data visualisation platforms (e.g., Power BI).
- Proven quantitative and qualitative research skills and familiarity with working with large datasets.
Reporting lines and relationships
Reports to: Head of Insight and Evaluation.
Key relationships: Heads and programme managers in Charitable Operations, Head of Communications team and relevant managers, Policy team colleagues and over time other teams across the organisation looking for (user) insight. Relationships with external agencies and suppliers.
Direct reports: Initially 1 direct report in the form of a Research Manager with plans for a further junior role to be added to the team in future years.
Extra Information
- The role is based In Harlow, Essex at Motability’s offices, easily commutable from London, 30 minutes from Liverpool Street station or 18 minutes from Tottenham Hale station. We offer a shuttle bus from the Harlow Town train station to the office.
- We offer flexible and blended working within this role. The Insight and Evaluation team ordinarily works a minimum of two days a week from the office.
We are building a future where all disabled people have the transport options to make the journeys they choose.
