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Top job
Acorns Children's Hospice, Selly Oak (Hybrid)
£40,000
Lead the delivery of engaging, insight-led donor journeys across multiple fundraising channels for Europe's largest children's hospice.
Posted 1 day ago Apply Now
Top job
Closing in 6 days
The Royal Marsden Cancer Charity, Chelsea (Hybrid)
£45,000 - £50,000 per year
Drive new corporate income by securing high‑value partnerships in a strategic and creative role that is central to our organisational growth
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Inspire, E15, London (Hybrid)
£45,000 - £50,000 per year
We are seeking a Senior Business Development and Partnerships Manager to join us in a pivotal role in our Business Development Team.
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Closing in 7 days
WAGGGS, Multiple Locations (On-site)
Dependent on contract, location and experience; approximate fee range within Asia would be circa £28- 30K per annum.
Posted 1 day ago
Closing in 3 days
Portobello Business Centre, London (On-site)
£41,000 - £47,000 per year
Build Our Fundraising Function and Secure Transformational Partnerships for Social Mobility.
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WAGGGS, London (Hybrid)
Circa £35- 42K per annum; dependent on skills and experience
Posted 1 day ago
Start Network, London (Hybrid)
£50,919 - £52,259 per year
Posted 1 day ago
Closing in 6 days
Acorns Children's Hospice, Selly Oak (Hybrid)
£50,467, incl. £3,190 car allowance
Lead on community fundraising strategy, building more commercially productive relationships across the West Midlands.
Posted 2 days ago Apply Now
Closing in 5 days
Kidney Care UK, Alton, Hampshire (Hybrid)
Circa £30,000 per year - depending on experience
Posted 3 days ago Apply Now
Closing in 6 days
Acorns Children's Hospice, Selly Oak (Hybrid)
£49,542 (incl. £3,192 car allowance)
A senior corporate new business role, owning and driving a c.£1m new business pipeline, for Europe's largest children's hospice.
Posted 2 days ago Apply Now
Page 1 of 6
Selly Oak, West Midlands (Hybrid)
£40,000
Full-time
Permanent
Job description

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has strengthened collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an ambitious £5m appeal ahead, Acorns is continuing to invest in the systems, insight and stewardship that will deepen relationships with supporters and grow long-term income.

Acorns is now seeking a Donor Experience Manager to play a key role in delivering an exceptional supporter experience across the fundraising directorate. Reporting to the Head of Donor Experience, the Donor Experience Manager will lead the delivery of engaging, insight-led donor journeys across multiple fundraising channels.

You will work closely with fundraising, marketing and care teams to ensure that every supporter interaction – from initial engagement through to long-term stewardship – is consistent, personalised and meaningful. Through effective stewardship, compelling communications and strong operational delivery, you will help strengthen supporter relationships and drive long-term retention.

The role will also oversee supporter care operations, ensuring high standards in donation processing, thanking, pledge management and supporter communications. Using CRM data (Donorfy), supporter feedback and insight, you will continuously refine stewardship activity and donor journeys to improve engagement and lifetime value.

As Donor Experience Manager, you will:

  • Line manage and develop the Donor Experience Officer, ensuring high standards of supporter care and operational delivery
  • Design and deliver multi-channel donor journeys that strengthen engagement, retention and supporter lifetime value
  • Manage the annual fundraising communications plan and identify meaningful stewardship opportunities across fundraising activity
  • Develop and maintain a central fundraising content library including case studies, stories and impact materials
  • Work with fundraising, marketing and care teams to produce compelling supporter communications and impact reports
  • Support bespoke stewardship and recognition activity for major donors and high-value supporters
  • Champion digital engagement, automation and personalisation across supporter communications
  • Lead supporter satisfaction surveys and use insight to continuously improve donor journeys
  • Oversee supporter care processes including donation processing, thanking, pledge tracking and supporter enquiries
  • Use CRM data (Donorfy) and insight to monitor engagement, retention and supporter behaviour and inform fundraising activity
  • Support the delivery of supporter events and contribute to financial monitoring and campaign reporting.

About you

You will bring a strong commitment to excellent supporter care and a passion for delivering meaningful donor experiences.

Organised, collaborative and creative, you will be confident working across teams to deliver engaging stewardship activity while maintaining high operational standards.

Essential skills and experience include:

  • Excellent written and verbal communication skills, with experience producing engaging supporter communications
  • Experience planning and managing projects or complex workloads across multiple stakeholders
  • A strong commitment to delivering outstanding supporter care
  • Experience working within a fundraising or supporter-focused team
  • Understanding of donor motivation, stewardship and supporter retention
  • Experience using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or similar
  • Strong organisational skills and attention to detail
  • Ability to build collaborative relationships and work effectively across teams
  • An analytical mindset with the ability to use insight and feedback to improve supporter engagement.

Employee benefits

Benefits include:

  • 27 days annual leave plus bank holidays
  • 5 days holiday buyback scheme starting from April 2026
  • 7.5% employer pension contribution
  • Life assurance scheme (2 x annual salary)
  • Retail discounts (including the Blue Light card)
  • Cycle to work scheme
  • Discounted gym membership
  • Access to expert financial health and wellbeing support
Application resources
Application Instructions

Acorns Children's Hospice are partnering with Laura Macnamara at Quarterfive for this appointment.

To apply, please upload your CV, making sure it reflects the essential skills and experience outlined above. You can use the notes section to share any additional information. Suitable applicants will be contacted and given full support with the formal application process.

Round 1 interviews – w/c 6th April

Round 2 interviews – w/c 13th April

Organisation
Acorns Children's Hospice View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 12 March 2026
Closing date: 27 March 2026 at 15:12
Job ref: LM
Tags: Fundraising, Business Development, Digital, Business Intelligence, Data Analysis, Health / Medical, Youth / Children, Direct / Supporters, Regional Fundraising