Head of evaluation jobs

The Youth Endowment Fund 

Senior Research Manager (Toolkit)

Reports to: Head of Toolkit

Salary: £52,700

Contract: 2-year fixed term contract

Location: Central London, Hybrid* 

Closing date: 27th June 2025

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

 Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even beyond knife crime, we know that the fear of violence has a terrible effect on children’s daily lives.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We then need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed.

About the Toolkit Team

The Toolkit team is at the heart of our work to spread knowledge of what works to prevent children becoming involved in violence. We want research to lead actual changes in outcomes for children.

Our flagship resource, the Toolkit, is a free, online resource that summarises the best available evidence about the effectiveness of various approaches to preventing children becoming involved in violence. It explains the evidence, how confident we can be about the findings, and provides actionable guidance to help policy makers, commissioners, and practitioners to turn evidence into action. The Toolkit is influencing real world policy and practice: the Home Office requires Violence Reductions Units to allocate at least 30% of their funding to interventions that have an impact rating of ‘high’ or ‘moderate’ in the Toolkit. Over half of Youth Justice Services use the Toolkit to align their work with the latest available evidence. Our Change team use the Toolkit to influence systems, policy and practice across children’s services, education, health, neighbourhoods, policing, youth services and youth justice.

The Toolkit is a live resource that currently contains 35 approaches to violence prevention, and we will add at least ten updates to the content this year. New research is published every day around the world. We collate relevant studies in our YEF programmes evidence and gap map and YEF systems evidence and gap map, and we collate study results in our Effect Size Database. We are working in partnership with the National Children’s Bureau and the EPPI Centre to implement new technology and to use machine learning to create a ‘living platform’, that contains relevant studies and their results in one place. This is an exciting development that will significantly speed up our production of systematic reviews and meta-analyses to keep the Toolkit up to date.

Key Responsibilities

The Senior Research Manager will be an essential part of the YEF Toolkit Team and will develop a portfolio of impactful projects. The core of your role will be leading the commissioning of evidence synthesis, using our new methodology, across a range of topics and producing Toolkit content.

You will:

Commission new systematic reviews.

• You will lead the commissioning and management of systematic reviews of the evidence through our Toolkit and Evidence Synthesis Partners: the National Children’s Bureau, the EPPI Centre, and the Race Equality Foundation. This will involve scoping and prioritising violence prevention approaches, convening expert advisory groups, reviewing research protocols and technical reports, and ensuring that research products produce actionable insights.

Write accurate and actionable summaries of evidence for the Toolkit.

· You will use findings from evidence synthesis to write new summaries for the Toolkit, and to inform YEF’s guidance and implementation resources.

· You will ensure that Toolkit content is only ever easy-to-understand and written in plain English with incredible clarity.

·You will collaborate with our Research team and our Change team to feed insights from the evidence into systems, sector and practice guidance. 

Lead Toolkit communications.

· Collaborating with the YEF Communications and Public Affairs team, you will produce accurate social media content, blogs, and briefings on new Toolkit content to facilitate accurate journalism and press coverage.

Become an expert on the Toolkit.

· You will be an advocate for Toolkit evidence, and you will ensure insights from this evidence are accurately communicated to policy makers and practitioners. You will do this by delivering presentations on Toolkit evidence and providing briefings.

· You will also ensure YEF colleagues are up to date on the topics and content in the Toolkit by providing training and updates internally and sharing guidance about how to accurately explain the evidence.

About You

You are this sort of person:

· You want to play a significant part in reducing children and young people’s involvement in violence. You care about having an impact.

· You share our belief that an evidence-based approach is our best hope of preventing violence. You are fascinated by research, but you’re not just interested in research for its own sake. You want to achieve actual changes in outcomes for children.

·You’re a confident reader of research and have strong critical appraisal skills. You know when research can be trusted and when it can’t and can confidently articulate your views on the strength of research. You might have gained this expertise through your academic studies, research, or professional experience.

· You have a proven track record of commissioning or conducting high-quality evidence synthesis. You have a good understanding of these methods and can discuss the pros and cons of them. You might have gained this expertise through your academic studies, training, research or professional experience. You can scrutinise a budget to ensure it provides value for money.

· You have at least three years’ experience working in a role that required you to think about research. This could include a range of roles in policy, academia, funding, and practice.

· You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex research findings into plain writing that everyone can understand.

· You have excellent project and time management skills. You can work independently, quickly, and to a high standard.

·You are good with people. You are comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners, and policy makers. You’re able to provide constructive challenges when required.

·You learn fast but remain humble. You like learning. You are very good at synthesising information. You know how much you don't know and that you can always learn more.

·You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.

·You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.

You may have:

·A good level of knowledge and understanding of crime or violence. You know the facts, understand the issues, know the key people, and can discuss the theories. You’re knowledgeable on this topic and very at ease discussing it with experts. Alternatively, you might have a strong understanding of a relevant area such as education, youth work or social care.

·Confident public speaking skills. You’re an excellent verbal communicator. You’ve delivered dozens of talks on complex topics. You’re calm and confident when answering challenging questions.

 While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of violence.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socioeconomic background.

Hybrid Working

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

To Apply

To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 27th June 2025.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:

1. Briefly describe the key evidence synthesis projects that you have undertaken or commissioned and be clear about the role you played in the work.

2. Provide some clear examples of products, presentations, events, or other materials that you have produced to help explain complex research evidence to policymakers, commissioners, and practitioners.

You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

Interview Process

Interviews will take place in the week commencing the weeks commencing 7th and 14th July.

If you are invited to interview, we will send you a systematic review ahead of the interview and we will ask you to prepare a 10-minute presentation to explain the main strengths and weaknesses of the review and its conclusions.  

Benefits Include

• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support
• Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Up to £34,400 per annum (£43k pro-rata), plus 8% employer pension contribution, excellent holiday

28 hours per week

Hybrid working – homebased working for the majority of time with a need to attend head office in Godalming monthly (open to negotiation), plus a requirement to travel for relevant events and meetings

Use your creativity and compassion to help animals live free from cruelty.

At the League Against Cruel Sports, we are powered by a passionate vision: a society where animals are no longer persecuted in the name of ‘sport’. Legacies already fund around half our work — and as our new Legacy Marketing and In Memory Manager, you’ll play a central role in securing the long-term future of our mission.

You’ll lead the development and delivery of inspiring campaigns that show supporters the incredible impact their legacy could have, helping us protect animals for generations to come. You’ll also develop our first-ever In Memory giving strategy – creating meaningful, sensitive ways for people to honour loved ones through our work.

We're looking for someone with experience of running integrated Legacy and In Memory campaigns across multiple channels – someone who can tell a powerful story, build trust, and connect emotionally with our supporters. You’ll be confident managing projects, budgets, creative suppliers and data. Most of all, you’ll be motivated by impact – using insight and empathy to deliver work that really matters.

This is an exciting time to join our ambitious Fundraising Team as we grow our reach, deepen our supporter relationships and transform how people think about animals and sport. If you want to help build a kinder future, we’d love to hear from you.

What you’ll be doing:

· Driving and delivering legacy strategy; acquisition, conversion and stewardship campaigns

· Designing and launching a new In Memory strategy

· Creating compelling supporter journeys and communications

· Running events, appeals and digital campaigns

· Working closely with internal teams; fundraising, campaigns & communications, public affairs, intelligence and finance

· Using insight and analysis to drive improvement and impact

What you’ll bring:

· Proven experience of Legacy and In Memory fundraising across multi-channel delivery

· Strong project management and creative campaign delivery skills

· Excellent copywriting and creative briefing skills

· Confidence with data, segmentation and analysis

· Confidence to represent the League at supporter events

· A collaborative approach and a genuine commitment to animal welfare

Why Join Us: 

We understand the importance of a healthy work-life balance, with 28 days of annual leave (in addition to the public holidays and rising with service) and flexible working arrangements, including options for compressed hours and remote work from, day one. Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League.

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.

We believe that together we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation. 

Ready to make a real difference?

To apply, please submit your CV along with a covering letter detailing your interest in the role and relevant experience and skills by 22 June 2025.  

We are looking for a strategic, impact-driven Community Programmes Manager – to lead the continued growth and development of our Community Engagement Programme and our Garden Programme in alignment with our recently launched 2030 strategy.

This is a part-time role focused on strategic direction, partnership building, fundraising, and overseeing monitoring, evaluation, research, and learning (MERL) activities. The ideal candidate will be a confident leader with experience across programme strategy, community development, securing sustainable funding and amplifying user voice.

The Community Programmes Manager will work closely alongside our Community Engagement Manager to inspire local people to make a difference in their communities and influence change. This will be achieved through volunteering opportunities, user-led steering groups, and the scaling up of our advocacy initiatives. You will play a key role in ensuring that Sufra is highly effective at building community and resilience in one of London’s most disadvantaged areas.

In addition, you will oversee the strategic development and long-term sustainability of our Community Garden—a therapeutic and educational space where residents can learn about growing food, nature, and biodiversity.

We offer a wide range of employee benefits including –

• Excellent annual leave entitlement
• Pension scheme
• Employee Assistance Programme
• Death in Service benefit
• Flexible working
• Opportunities for training and professional development   

Join Our Team – Marketing Manager at The Bike Project

The Bike Project is proud to have a vibrant and diverse community of supporters, including trusts and foundations, major donors, corporate partners, and countless dedicated individuals who donate their bikes, time, and money—or buy bikes from us. Our supporters are the heartbeat of our organisation, and we’re passionate about growing this community, keeping them engaged, and ensuring they see the real impact of their support.

This role is central to making that happen. As the leader of our Marketing function, you’ll play a vital role in raising both the profile and income of The Bike Project. Our income streams are broad—ranging from trusts and grants to corporate partnerships, events, bike sales, and generous one-off and regular donations from individuals and major donors.

The Marketing team underpins all of this by supporting our fundraising efforts with compelling ideas, content creation, design materials, social media, website management, and media opportunities.

A key part of this role involves collecting and sharing powerful stories that showcase the real impact of our work. To do this effectively, the Marketing Manager and Executive will work closely with our programme and delivery teams, as well as with the people at the heart of our mission—our bike recipients.

As a small and agile charity, we thrive on creativity and are quick to implement fresh ideas. You’ll have the chance to witness the tangible difference your work makes through regular donation sessions at our London and Birmingham workshops.

At The Bike Project, we offer a fantastic benefits package, including:

· Extended family leave

· 25 days of annual leave (increasing with each year of service)

· Access to the Reward Hub

· An Employee Assistance Programme

· A pilot scheme for a nine-day fortnight currently underway

We ask that the post holder is available to work two to three days per week from our office, workshop, or at in-person meetings.

We warmly welcome applications from disabled and global majority candidates, as well as individuals with lived experience of the refugee or asylum system.

Closing date: 12 June 11:00pm
Interviews scheduled for 18/19 June

Marie Curie is the UK's leading end of life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

Join one of the UK's best known charities, Marie Curie, as we sharpen our communications to be more strategic, integrated, and insight-driven.

We're looking for a talented Strategic Communications Manager to ensure our communications strategy and planning are integrated, aligned, audience led and prioritised to achieve our objectives.

This newly created role is central to aligning communication outputs across teams. You will design and implement communication plans, support crisis readiness, write messaging, and embed insight into all that we do. This is a fantastic opportunity to shape how we communicate with external audiences while collaborating across a high-performing department.

Join our ambitious, motivated and welcoming department.

Main responsibilities:
- Develop and deliver strategic communications plans including the production of key messages, Q&As and stakeholder maps.
- Coordinate prioritisation and planning of strategy delivery including supporting monitoring of actions/interventions, with the Senior Planner.
- Support the Senior Strategic Communications Manager and department Heads to ensure team, channel, campaign and product strategies are aligned and support the dept, directorate and organisational strategy.
- Assist in developing communications responses to emerging issues and risks, working with PR and other internal teams.
- Help evaluate communications activity and its impact, working closely with analysts and other performance leads.
- Assist in developing communications responses to emerging issues and risks, working with PR and other internal teams.
- Contribute to department-wide learning and improvement through sharing insights and reflections from your work.

Key Criteria:
- Experience in creating and implementing strategic, proactive and reactive communication plans.
- Ability to prioritise campaigns, projects and products based on organisational objectives and make recommendations to senior managers.
- Strong ability to build and maintain effective relationships across all levels of an organisation, with the confidence to influence and drive change.
- Knowledge and experience of message testing, audience segmentation, and communication evaluation.
- Skilled in translating research and insights into clear, compelling, and audience-specific messaging.
- Highly organised with strong project management capabilities, adept at working collaboratively across cross-functional teams and with external partners.
- Experience of issues and crisis management.
- Previous experience in the charity, public, or healthcare sectors is desirable.

Please see the full job description .

Application & Interview Process
- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: 22 June 2025

Salary: £35,530 - 39,474 per annum + £3,500 London Weighting Allowance if applicable
Contract: Permanent, full-time (35 hours per week)
Based: Hybrid. Home-based and 1-2 days a week in the Embassy Gardens office in London.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We are thrilled to be supporting a leading arts university, in their search for a permanent Student Data and Management Information (SDMI) Manager. The post holder will be responsible for the preparation of the University's student data statutory returns for external agencies, such as the Higher Education Statistics Agency (HESA) and Office for Students (OfS). The role holder will also provide detailed analysis of the data, and prepare the student academic timetable.

This is a full time role, starting as soon as possible, and will be based on site 3 days per week in central London, and the remainder remote.

The role holder will be considered an expert SITS user within the Student and Academic Services (SAS) department, and will be responsible for production of management information in respect of student data and the production of ad hoc reports on student data.

Main duties and responsibilities will include:

• Lead the production and analysis of the university's student statistical returns to a range of external agencies
• To provide analysis and critical evaluation of data to support statutory reporting functions
• To create and regularly update management reports for the SMT
• Represent the university at SITS User Group meetings

In order to be considered for this role, you will need:

• Comprehensive expert knowledge of Tribal SITS:Vision Student Records System, including: HESADR statutory reporting, Task Management, Batch Processes, Standard Letters (SRL)
• Previous work experience in higher education (HE) data analyst/SITS role.
• Extensive knowledge of HE Statutory returns - HESA Student Record (Data Futures), HESES, Graduate Outcomes.
• Knowledge and experience of using SQL to interrogate complex databases.
• Knowledge and experience of web technologies - CSS, HTML and Javascript.
• Able to produce clear and concise written documentation on complex technical issues and express views orally clearly.

This post is looking to start as soon as possible, so you will need to be available immediately or at short notice in order to be considered. If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format. Applications will be reviewed on a rolling basis, so please be sure to submit your details as soon as possible.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

School Improvement Officer

We wish to appoint two experienced senior leaders to help deliver educational excellence and effectiveness across the 155 Church of England schools and academies in Chichester that belong to the household of faith in the Diocese.

This is hybrid-working role offering flexible working and can be either full or part-time.

Position: School Effectiveness Officer

Location: East Sussex/Hybrid

Salary: £55,000 - £58,000 per annum depending on qualifications and experience for 37.5 hours per week or a pro-rata salary of £44,000 - £46,400pa for 30 hours per week (0.8 contract)

Hours: Full-time, 37.5 hours per week or part-time, 30 hours per week (flexible working)

Contract: Permanent

Closing Date: Sunday 22nd June 2025

Interview Date: Interviews will be held in Hove on Tuesday 11th July 2025

About the Role

We are looking for one School Effectiveness Officer to provide support to schools in East Sussex and another to schools in Mid/West Sussex.  Both roles are offered as full-time positions; however we are happy to receive applications from candidates who may be looking for a part-time role. 

The organisations vision for Education is to be “deeply Christian, serving the common good.” We are seeking new team members who can support the development of school improvement and Christian distinctiveness provision across Church of England schools and academies.

The principal duties include:

• Providing advice and support to school leaders on strategies for improvement and raising standards in church schools
• Developing effective processes for school improvement based on monitoring, review and evaluation principles. 
• Supporting church schools and academies in their preparation for and response to Ofsted and SIAMS inspections.
• Advising school leaders on the development of the distinctive Christian character and the promotion of spiritual, moral, social and cultural development in the life of their schools and academies.

As an employer, and as a Church House team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive.

About You

Our ideal candidate will:

• Be an experienced Headteacher with a record of delivering school improvement and educational excellence.
• Be a practising Christian and committed to the role that church schools play in the formal education and raising of standards.
• Have the ability to build strong professional relationships, have challenging conversations and hold senior school leaders to account with sensitivity and understanding.
• Show evidence of good leadership and organisational skills and have the ability to prioritise tasks, risks and opportunities.

For full details of the job please see the job description and person specification when you click to apply.

Please note this is post to which a Genuine Occupational Requirement under paragraph 1 of Schedule 9 of the Equality Act applies, the requirement being that the post holder is a practising Christian.

About the Organisation

The vision of the Diocese is to help people within the Diocese to know, love and follow Jesus. Based in Hove and serving the people of the Sussex across more than 360 parishes and 155 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.

What we offer:

• One of the core values is flexibility. The Diocese offer flexi-time and the opportunity to apply to use the DBF’s remote working policy to work from home for part of the week.
• 28 days of annual leave, plus bank holidays and two privilege days per year or a 0.8 pro-rata equivalent.
• Membership of the Church Worker’s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%.
• Free parking, and the ride to work scheme and development opportunities

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.

This role is subject to an Enhanced DBS check and the post will involve travelling around the Diocese, some evening work and occasional work at weekends. 

Please note this is post to which a Genuine Occupational Requirement under paragraph 1 of Schedule 9 of the Equality Act applies, the requirement being that the post holder is a practising Christian.

Other roles you may have experience of could include Improvement Officer, Effectiveness Officer, School Improvement Officer, School Effectiveness Officer, School Effectiveness and Improvement, School Effectiveness and Improvement Officer, Head Teacher, Teacher, Deputy Head, Head of Year, School, Education, Education Improvement Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Prospectus is pleased to be partnering with our client to appoint their new Trusts, Foundations Manager. Championing new ideas in contemporary art since 1970, the gallery has presented pioneering exhibitions for half a century from a wide range of emerging practitioners to the most internationally recognised artists of our time.  

This is a full-time, permanent role paying a salary of £34,000 - £37,500 per annum and the postholder will be working in a hybrid model from their offices in London.

The Trusts, and Foundations Manager will be responsible for preparing applications to trusts, foundations, statutory funders and cultural institutes in line with agreed priorities and strategy. Reporting to the Head of Trusts, Foundations & Government, you will deliver in collaboration the trust fundraising strategy and identify and research opportunities to build active pipelines of new trust prospects for the organisation's projects.    

The selected candidate will have a demonstrable track record of securing grants from trusts, foundations and other grant-making bodies and will have extensive experience of developing grant funding bids, evaluation reports and project budgets. You will ideally have familiarity with Arts Council England priorities and funding processes and will have proven experience of donor management and stewardship too.    

If you have any disability and would like assistance with completing an application then please contact Ariha Semontee at Prospectus. 

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.            

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.

Job Description 

Service Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other 

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause 

We believe in leadership, development, growth, and continual learning

Ensuring fairness, equity and equality 

Creating a place of respect, kindness and dignity for all 

A healthy environment where people have fun and can be creative

Salary £16,224 per annum

Permanent Contract. ( Subject to further funding ) 

Part-Time,  20 hours over 5 days 

Term Time 

Monday, 1 pm - 6 pm 

Wednesday 1 pm - 6 pm

Thursdays - 1 pm - 6 pm

Fridays 9 am - 2 pm 

Saturdays 9.30 am -2.30 pm 

(including 1 hr unpaid lunch) 

School Holidays

Monday -    9 am-2 pm 

Tuesday -    9 am - 2 pm 

Wednesday 9 am - 2 pm 

Thursdays   9 am - 2 pm

Saturdays    930 am -  230 pm 

(including 1 hr unpaid lunch) 

Working - from our Offices and  Centres and in the community/outreach locations

The post holder must be flexible to work evenings and weekends to meet client and community needs.

There will be work/training outside of office hours, including evenings and weekends, with appropriate time back in lieu.

Main Purposes of Job and Key Tasks

Do you have an empathic personality and want to work in a challenging but rewarding field? Spring Community Hub has an exciting opportunity to recruit a Service Officer 

The Service Officer will play a crucial role in supporting the mission of our charity by providing comprehensive assistance and advocacy services to individuals and families in need. This position will involve engaging with diverse communities and ensuring that all services are delivered with cultural sensitivity. 

The Service Officer will work collaboratively with staff and volunteers to deliver Food Bank services, Activity Camps, and Afterschool club, advice and advocacy support, clothing assistance, cooking programs, and Social Supermarket Operations, as well as support initiatives for the elderly, individuals experiencing poverty and isolation, and families with children.

The post holder must be an enthusiastic and motivated person to coordinate and manage our Food Banks, Community Café, and Social Supermarket, including the supervision of its volunteers/staff, as well as planning, organising, and implementing supermarket collection. 

The post holder will be required to be flexible to the changing needs of the organisation and as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the Leadership Team/ CEO and trustees.

About the Role / Key Responsibilities 

Programme Planning, Delivery and Implementation

•  To design and deliver the  Activity Camps and After School Club  Programme calendar, curriculum, and events that are outcomes-focused, educational, and engaging, and enable young people to develop a range of skills appropriate to their needs.

• Working with Children, young people, and their families to build services that meet their needs, wants, and aspirations of the individual.

• Work in Collaboration with the Leadership Team  to oversee the work of the Spring Activity Camps Coordinators to design and develop a range of activities, workshops, and programmes to meet the needs of our children, young people, and their families 

• Collaborate with other staff members, volunteers, and external partners to deliver engaging, fun, and impactful activities

• Ensure all activities align with the organisation's mission and values and promote personal growth, inclusivity, and well-being.

• Oversee and coordinate the operations of Food Services 

•  Assist clients in accessing food bank services, ensuring they receive the necessary support with dignity and respect.

• Maintain inventory management for food items and coordinate food drives and partnerships with local suppliers.

• Developing and coordinating effective stock control systems, arranging timely transportation of collections and deliveries, and meeting legislative standards - i.e., Health & Safety/Environmental Health.

• Provide and oversee assessments of guests, customers, and service users on a one-on-one/group basis to ensure they receive adequate advice/signposting and support on benefits, housing, financial support, and other relevant issues impacting clients' well-being. Work in collaboration with the Advice and Advocacy team.

• Advocate on behalf of clients to secure access to necessary resources and services.Stay updated on the relevant policies and available community resources.

• Oversee the operation of the clothing bank, ensuring that items are organised, available, and of good quality for clients..

• Develop and oversee cooking workshops that celebrate cultural diversity and promote healthy eating practices.

• Collaborate with local chefs or volunteers to create a welcoming environment for participants.

• Oversee in the day-to-day operations of the social supermarket, ensuring a welcoming atmosphere for customers.

• Engage with elderly clients and those experiencing isolation to provide companionship, support, and resources related to their specific circumstances.

• Work on outreach programs targeting vulnerable populations to provide suitable assistance.

• Educate the team on nutritional options and food

• Lead or assist in after-school clubs and programs that promote educational engagement, social skills, and personal development for children.

• Support families to identify their needs and connect them with appropriate services and resources.

• Represent Spring Community Hubs Service and project at relevant forums and meetings across the Borough and at a London/National level

• Ensure that all processes and procedures in the SCH manual are being followed

• Ensure that the foodbank meets health and safety/environmental health standards in all its locations

• Bring to the attention of the Service Manager any concerns about the running of the project or its future sustainability

• Oversee the food Services in conjunction with the Service Manager

• Organise and run food collections in conjunction with Hub support

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Keeping up to date with legislation and policy related to the Service and making any necessary modifications to accommodate changes.

• Overseeing stock orders and working in collaboration with the Hub support and  Finance department.

• Comply with SCH policies and procedures regarding the operation of services and policies 

Strategy, Stakeholder Management, Leadership, and Management 

• Representing the organisation on a  strategic level at external meetings and events with Community partners, Local Authorities, Funders, and other key stakeholders 

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Foster relationships with local organisations, community leaders, and stakeholders, and participate in community outreach initiatives to raise awareness about available services and encourage community involvement.

• Maintaining relationships with suppliers, community groups,  Schools, Libraries, supermarkets, and other stakeholders.

• Supervise the work of the Activity Camp Coordinators, Bank Staff, Volunteers, and Facilitators during Camp and Activity Sessions 

• As one of the Deputy Safeguarding Leads, manage any concerns about a child, young person or family's welfare effectively and share concerns with the Leadership Team and other DSLs. 

• Actively contribute to and participate in AGMs, Away Days,  Team Meetings, Development Sessions, and other  Internal Meetings

• Support in the rolling recruitment of Coordinators, Bank Staff, and Volunteers to meet the needs of the service.

• Work with the Leadership Team to ensure up-to-date Employment, Training, and other HR  records for all Staff and Volunteers within the Team, and work in collaboration with the Business Support Team

• Work with the Leadership Team to ensure the service and Resources are used effectively within designated budgets, including the reimbursement of expenses.

Camps and Event Management:

• Coordinate and oversee the planning, logistics, and execution of SCH Holiday Camps, Afterschool Camps and Events.

•  Ensure adherence to Health and Safety Guidelines, Risk Assessments, and appropriate Safeguarding measures.

• Manage Camp staff, volunteers, and external contractors during activities and events, creating a positive and inclusive atmosphere. 

• Liaise with schools, organisations,  local authorities, and volunteers to explore ways of sustaining and improving the provision.

• Promote and market the project through outreach to schools and other community groups in Southwark/Havering and surrounding areas, and organise bookings.

Volunteer Management:

• Work in collaboration with the Leadership Team and  Business Support Team to recruit and train Volunteers.

• Oversee and manage the volunteers in the team who support activities and events, providing necessary guidance and supervision.

• Work with the Leadership team to foster a positive and inclusive volunteer culture, recognising and appreciating their contributions.

•  Work with the leadership Team to monitor and evaluate volunteer performance and provide constructive feedback, reports, and support as needed.

• Coordinate and oversee  all Food Service / Project volunteers, and oversee the volunteer timetable to ensure the best use of volunteers

• Coordinate the volunteer team at the warehouse and oversee groups of corporate volunteers, school groups, and other youth groups visiting to help.

• Ensure that volunteers are trained to undertake responsibilities within the warehouse and to meet the relevant legal requirements. This could include basic food hygiene,  first aid, evacuation procedures, manual handling and lifting, health and safety, and fire procedures 

Administration and Reporting:

• Maintain accurate records of activities, participant attendance, incidents, Impact Reporting,  Monitoring and Evaluations,  including referral processes, and ensure the requirements of Data Protection, Quality Assurance, Funding, and Compliance are met. 

• Prepare regular reports for all the Projects highlighting progress, challenges, and recommendations for improvement.

• Work within agreed budgets for activities, Camps, and Pastoral Care Services, ensuring efficient resource allocation.

• Ensure that local data is entered into the database

• Maintain accurate records of client interactions, services provided, and outcomes achieved for reporting and evaluation purposes.

• Provide regular updates to the Leadership Team on service delivery and community needs.

• Produce monthly project reports and keep the CRM/ Database updated 

Person Specification

• Experience in working with children and young people, in particular individuals who are experiencing significant Poverty and Inequality and may also have multiple and complex needs. 

• The ability to communicate effectively with a wide variety of people and establish and maintain good working relationships with Partners and external stakeholders

• Proven Line Management and Supervisory experience 

• Willingness to undertake further training as required by Spring Community Hub

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

Qualifications and Skills:

• Qualifications/Experience in a relevant field (e.g., social work, Counselling, psychology, Information Advice and Guidance, Education, or related disciplines). A master's degree is desirable.

• Proven experience in Programme Planning and Event Management, preferably within a Charity, Community, Education, or similar setting.

• Strong organisational, Project Management and Prioritising abilities, with impeccable attention to detail.

• Excellent communication and interpersonal skills, with the ability to interact effectively with participants, volunteers, and external partners.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

•  Proficiency in using relevant software for record-keeping and report generation.

•  Empathy and compassion for individuals facing hardship

•  Strong organisational and problem-solving skills.

•  Proficiency in Google Workspace and databases, and experience with client management and other IT  / Project Management systems.

• Cultural competence and sensitivity to diverse backgrounds and experiences.

- A degree in social work, community development, or a related field is preferred.

- Experience working in a charity or community service environment, particularly with vulnerable populations.

- Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.

- Understanding of issues related to poverty, housing, and social welfare systems.

- Ability to work both independently and as part of a team

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and we aim to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Spring Activity Camp Coordinators/Bank Staff/Facilitators and Sessional Volunteers/Partnerships/Phone/Laptop 

Reporting to…

• Spring Activity Camp/Pastoral Manager

Why Join us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Complete the application form. You will be asked to submit a CV if suitable. 

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after interview for the successful candidate)

Closing Date: Interviews to be held virtually on a rolling basis 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Compliance and Development Manager to discuss how we can help.

Job Description 

Role title

Operations Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and

vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause.  We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all.  A healthy environment where people have fun and can be creative.

Salary  £12, 979.20 per year

Permanent Contract. ( Subject to further funding ) 

Part-Time,  16 hours over 4 days 

Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break ) 

5-week Annual Leave plus Bank Holidays.

Working from our offices & Centres across Southwark/ Lewisham and  Havering and in the community/outreach locations

Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given

Main Purposes of Job and Key Tasks

We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.

In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.

This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.

Primary duties include:

• Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.

• Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.

• Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.

• Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.

• Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.

• Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.

• Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.

• Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.

• Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.

• General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.

• Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.

• Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.

• There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.

• The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.

Person Specification

• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.

• Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.

• Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.

• Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.

• Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.

• Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.

• Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.

• Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.

• Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.

Additional Requirements:

• Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.

• Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..

• Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.

This role is subject to a Disclosure and Barring Service (DBS) check.

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Volunteers/Phone/Laptop

Reporting to…

• Operations Manager 

Why Join Us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Fill in the application form. You will then be asked to submit your CV.

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)

Closing Date:  Interviews to be held Virtually: 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of  Compliance and Development to discuss how we can help.

PSPA is the only UK charity providing support and information to people living with Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). These rapidly progressing neurological conditions are caused by the premature loss of nerve cells in certain parts of the brain. While there is no cure, and no treatment, we aim to give everyone affected with PSP and CBD the information and support they need to live the best possible life.

Raising awareness among health and social care professionals since 1994, we also fund research into diagnosis and treatments, relying almost entirely on voluntary donations.

We are now looking for a Helpline Manager to join us on a part-time, permanent basis, working 21 hours per week.

What we offer

• Salary of £21,709 for 21 hours per week (FTE £36,182.66)
• 28 days’ annual leave plus bank holidays – pro-rated for part-time roles
• Pension scheme
• Employee Assistance Programme

This is a rewarding opportunity for a compassionate and strategic people leader with a helpline/call centre background to join our passionate and pioneering organisation.

You’ll be at the forefront of supporting those affected by two of the most misunderstood neurological conditions, helping to shape the support and information provided for people living with PSP or CBD across the UK.

What’s more, with part-time hours offering greater flexibility, you’ll enjoy a fulfilling work-life balance while leading a dedicated team whose work makes a real difference every single day.

So, if you’re ready to be part of a movement that is changing lives, apply today.

How your role contributes

• As our Helpline Manager, you will lead the delivery and development of a vital lifeline for people living with PSP and CBD.
• You’ll ensure that everyone reaching out for help is met with timely, compassionate, and expert support — putting their needs and voices at the very heart of our services.
• Managing a team of six Helpline Care Navigators and supporting volunteers, you’ll lead recruitment and training to ensure the helpline runs smoothly and sustainably, while nurturing a strong, person-centred team culture.
• Through data-driven insights, you’ll continuously evaluate and improve the service, championing accessibility, safeguarding and inclusion in all aspects of delivery.

Additionally, you will:

• Develop policies and procedures to ensure best practice in advice and support
• Represent helpline users in our magazine and editorial planning
• Collaborate with senior leadership to design new services that address unmet needs

What we need from you

To join us as our Helpline Manager, you will need:

• Experience of operational management in a helpline/call centre environment
• Experience managing a team and supporting their professional development
• Experience working with volunteers across different mediums, including online
• Experience of regular service data reporting, analysis and evaluation
• Knowledge of the issues for people living with a neurological condition and their carers
• Knowledge of safeguarding practices
• The ability to manage difficult situations in a calm and confident manner

The closing date for this role is 8 June 2025
Interviews will be held on 16 & 17 June 2025

Other organisations may call this role Helpline Team Lead, Support Services Manager, Care Navigation Services Lead, Support Line Manager, Information and Advice Services Manager, or Emotional Support Services Manager.

PSPA is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a role where you can make a real difference as a Helpline Manager, please apply.

CAT is seeking a Director of Development to lead our transformative plans for the regeneration of our Llwyngwern Quarry home, and lead our fundraising, marketing and comms, policy and partnerships.

You will have excellent fundraising knowledge, skills and experience, as well as knowledge of marketing and comms, and the ability to network and influence key stakeholders

About CAT

The Centre for Alternative Technology (CAT) is an internationally renowned environmental charity, a world-leading eco centre, and one of the foremost providers of postgraduate environmental education in the UK, based near Machynlleth in Mid Wales.

CAT provides inspiration, education and training in solutions to the climate and biodiversity emergency.

Key activities include a visitor centre where groups can see solutions in action, residential short courses, vocational training and postgraduate degrees in a wide range of sustainability-related topics, with online courses and events offered alongside in-person learning.

CAT has ambitious and transformative plans to scale up what we do in response to the climate and biodiversity emergency.  It is an exciting time to join the organisation in a senior leadership role.  We have a £25 million redevelopment plan for our Llwyngwern Quarry home, known as Cynefin.  We have secured £13.5 million from the UK and Welsh Government through the Mid Wales Growth Deal and private match funding for the first phase.  The Director of Development will lead the capital fundraising campaign as well as playing a key role in the charity’s Senior Management Team and leading and managing the fundraising, marketing and communications, and Innovation Lab teams.

The postholder will bring substantial senior fundraising experience and a strong track record in effective and collaborative leadership. In addition, experience of strategic leadership in policy and communications and marketing would be an advantage.

Job details:

DoD250514

Area of Responsibility: Leadership of CAT’s fundraising, marketing, communications, policy and partnerships

Responsible to: Co-Chief Executive Officer (Co-CEO)

Responsible for: Staff employed within the fundraising, marketing and comms, and Innovation Lab teams

Contract type: Permanent

Responsibility Grade: 9 (£54,000 - £67,200)

Location: Flexible: home-working with regular visits to the CAT eco centre near Machynlleth

Hours: Full time: 37.5 hours per week (1.0 FTE).

Working Days: Usually Monday to Friday. Occasional weekend and evening working.

Salary and employee benefits:

£54,000 per annum

CAT offers a generous annual leave allowance of 25 days p.a., plus bank holidays (usually 7-8 days), plus additional allowance at Christmas (usually 3 days), plus 1 extra day for every year worked (up to 5 days).

CAT also offers an attractive package of employee benefits, including:

· a free cooked lunch and free hot drinks from the café whenever working from the CAT eco centre

· 40% discount on retail goods purchased from CAT

· Opportunities for CPD training, qualifications & professional memberships to be funded by CAT

· Opportunity to take 1 CAT short course per year free-of-charge

· the opportunity to purchase additional holiday days

· a ‘Cycle to Work’ scheme

· 5% pension contribution

· generous maternity and paternity entitlement and Death In Service benefit

· 2 hours per month for general health & wellbeing & 2 hours per month for Welsh language tuition.

Work remotely: See Location

Application deadline: 5pm 15 June 2025

Interviews to be held: week commencing 23 June 2025(on site)

Expected start date:  As soon as possible

Overview of Role

1. The Director of Development is responsible for developing and leading strategies to grow the organisations financial resources, supporter base and brand recognition. The Director of Development will lead and manage the fundraising team and have overall responsibility for ensuring the effective leadership and management of the Marketing and Comms and Innovation Lab teams in conjunction with the Co-Heads of Marketing and Comms and Innovation Lab Manager.

2. The Director of Development is responsible for developing and implementing a fundraising strategy, tactics and plans, to deliver the multi-million pound revenue funding needed for CAT to meet its strategic ambitions as well as to build up its reserves.

3. The Director of Development is responsible for developing and delivering the capital fundraising campaign to secure the Mid Wales Growth Deal funding and raise the private match to enable us to deliver on Cynefin.

4. The role involves developing and delivering strategies for increasing core and project-focused income from individual donors, charitable trusts, statutory sources and companies.

5. The post involves development of fundraising bids and pitches in support of the above.

6. The Director of Development will build and maintain strong and trusted senior level relationships with key stakeholders in government, funders, high net worth individuals, corporates and partner organisations

7. The post holder will lead on enhancing CAT’s approach to measurement of impact and ensuring effective systems are in place for monitoring and evaluation.

8. The post will be responsible for oversight of marketing and communications, including ensuring effective marketing and communications strategies are developed, implemented, monitored and evaluated

9. As a key member of CAT’s Senior Management Team, you will play a significant role in the overall leadership and management of the organisation and in particular you will make a significant contribution to the refinement and delivery of our vision, mission and values

10. The postholder will be responsible for setting and managing the budget.

Main Responsibilities

FUNDRAISING AND INCOME GENERATION

· Develop and clearly articulate the case for support for CAT that positions it for fundraising success. Determine the most effective way of positioning its case as compelling and unique.

 ·         Develop, implement and evaluate a comprehensive fundraising programme that meets the needs of the organisation. This includes setting the overall goals and objectives for fundraising, alongside the Co-CEOs and leading the delivery of strategies to achieve these goals.

·Identify, prioritise, cultivate, solicit and steward a major gifts portfolio that includes individuals and organisations, with a particular emphasis on trusts and foundations.

· Working closely with the Co-CEO, refine and lead the organisation’s strategy for securing increased support from statutory sources, including Welsh and UK Government.

· The post will be responsible for oversight of fundraising, including ensuring effective fundraising strategies are developed and implemented for increasing giving, recruitment and retention of members and supporters including legacies, as well as for trusts and corporates.

· Work closely with the Co-CEO, Head of Eco Centre and Project Director to update on progress with funding and funders requirements.

· Lead the development of funding bids and tenders, working with the Co-CEO, Head of Eco Centre, Head of School, fundraising team, trustees and other staff across the organisation.

· Build the realisation of core funds and overhead costs into all bids and tenders.

· Work with the Co-CEO and Management Accountant to ensure strong systems are in place for the financial management of projects and the realisation of projected core and overhead contributions.

·Work collaboratively with colleagues to create robust systems for prospect research, stewardship and contact management.

·Provide regular reports on progress and results with prospects in portfolio.

·In collaboration with the Co-CEO and other senior managers, establish and maintain links with the government, business and voluntary sectors with a view to attracting financial support.

·         In collaboration with the Co-CEO oversee CAT’s external networking and advocacy, in collaboration with staff across the organisation.

·         Lead on embedding the measurement of impact of the charity’s activities across the organisation.

COMMUNICATIONS

 · Working with the CoCEO and Co-Heads of Marketing and Comms, provide leadership to the organisation’s communications and marketing work.

· Working with the Marketing and Comms team, create and oversee the delivery of a marketing and communications strategy that will enhance and build upon CAT’s excellent reputation and enable the effective marketing of CAT’s services and communication of key messages.

·Advise and support the Marketing and Comms team in relation to brand-building, campaigns, supporter mobilisation, media relations and defensive PR.

Working with the Co-Heads of Marketing and Comms and team, develop and update a record of key information and clear and consistent messages about CAT’s work, goals and achievements. Oversee the implementation of key messages in CAT’s communications.​

STRATEGIC AND MOTIVATIONAL LEADERSHIP

· Provide inspirational, collaborative and effective leadership over the range of CAT's fundraising and development activities, harnessing the commitment and knowledge of the staff.

OTHER

• To undertake such other duties and responsibilities as required by the Co-CEO.

 THE PERSON:

Candidates for the role must bring substantial experience and broad expertise and contacts in fundraising, including managing and supporting a fundraising team.

You will have a proven track record of generating significant funds through trust, statutory and corporate sources and from individual giving, preferably including prior success in leading a multi-million capital campaign as well as driving increased core income.

You will need strong experience and skills in networking and developing relationships with individuals and organisations.  Experience of leading marketing and communications work would be an advantage.

Candidates should also have a wide range of business development and communications skills including entrepreneurial flair, excellent communication and inter-personal skills and strong organisational abilities.

Empathy and enthusiasm for the purpose, values and challenges of CAT are essential, together with a collaborative and determined leadership style and the gravitas and presence to inspire confidence at a variety of levels.

Applications should be forwarded to vacancy email address by the deadline stating the job title in the Subject line.

Any queries should be addressed to vacancy email address

Applications are required, CVs will not be accepted.

Please visit our website for further details

Main Purpose of Position:

To provide urgent information, advice and guidance support for individuals in dealing with complex interlinked issues through intensive 1-1 personalised support service. Ensure clients are equipped with the knowledge and understanding needed to make a tangible, material difference to their lives. Ensure excellence in project and service delivery throughout the Information, Advice and Guidance service and deliver work as an integral part of the organisation.  

Responsibilities/ Core Duties:

To provide a support service through 1-1 interview sessions, telephone contact, face-to-face and in-depth support with follow-up and record keeping. This post primarily involves providing focused support to help individuals deal with urgent financial, housing, health and benefits issues and provide ongoing support often acting as a conduit, with liaison, advocacy and referral to specialist agencies in health, housing, finance and debt advice, counselling, benefits, domestic violence, immigration and other legal matters. The post-holder must support Nova’s aims, objectives and ethos for clients, staff, senior managers and trustees.

Job Title: Essex Food Strategy Manager

Salary: £41,383 

Responsible to: Chief Executive Officer

Location: Essex and Hybrid pattern to be agreed

Hours of Work: 36.5 hours, Monday to Friday

Contract: Fixed term 2 years, extension dependent on funding

Closing Date: EOP Monday 9th of June First Round Close

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working with communities to identify, mitigate and remove barriers that prevent them from living active and connected lives.

Our vision is for a society where people have the autonomy, capacity, resources, and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

About the role:

This a strategic post that leads on delivery of the Essex Public Health ambitions for the Essex Affordable Food Network, (made up of social or community supermarkets and other affordable food initiatives in Essex). The role will maximise the opportunities for impact, sustainability and investment.

The post holder will work collaboratively across the system in Essex, liaising with local partners and organisations within the food system, ensuring long term positive transformation and system change to ensure that communities in need have access to healthy and affordable food. 

You may like to watch this introductory video which showcases the positive work of The Active Wellbeing Society: TAWS Launch October 2018 - YouTube

Below is a reflective of what you'll be responsible for:

• Strategy and policy: Ensure that the Food Strategy links to the Public Health Investment programme and the individual component parts,  to ensure benefits are maximised for those in most need and especially in relation to healthy, affordable food.
• Impact & Sustainability Focus: Evaluate initiatives for impact, scalability, and sustainability, ensuring legacy and longevity are built into programme design for the food system across Essex.
• Systems Leadership: Shape and grow the Strategic Affordable Food Network for Essex, working with the Affordable Food Network Coordinator and across systems to connect partners, influence policy, and drive cultural change (e.g., peer-to-peer collaboration).
• Public-Facing Representation: Lead high-profile communications, including network events, launch events, and LinkedIn presence, ensuring alignment with the programme’s tone and strategic messaging.
• Influential Communication: Articulate the programme’s impact, vision, and strategic benefits clearly to a diverse range of audiences, including commissioners, stakeholders, regional groups, and national funders.
• Chairing and Servicing Meetings: Lead and service strategic working groups (e.g. Affordable Food Management Group) with clarity and direction, ensuring all voices are heard and actions are driven forward.
• Impact and evaluation: Capture impact and learnings through quantitative and qualitative data, share and report on progress to the Network and stakeholders such as the Affordable Food Management Group and Commissioners.
• Reporting & Storytelling: Prepare high-quality reports, presentations, and funding applications that tell compelling stories grounded in evidence, outcomes, and learning. Bring people with you on the journey and create followers and key supporters.
• Budget Management: Financial accountability and management of payments. 

Knowledge Skills and Experience:

All criteria are essential, and your application will be assessed on all points detailed below.

1. Expert advisor: Knowledge and experience of creating and supporting affordable food schemes, food surplus work, and what healthy food options on a budget look like in reality.
2. Partnership and system support: Clear skills in and experience of working in partnership on shared strategic goals.
3. Leadership Agility: Able to balance strategic foresight with operational agility — able to pivot and respond swiftly without losing sight of long-term aims.
4. Stakeholder Engagement: Able to build and sustain strong, trust-based relationships with internal teams, partners, funders, and community networks, acting as a key liaison and ambassador.
5. Communication: Strong verbal and written communication skills
6. Analytical skills: Able to develop a strong evidence base for decision-making and funding cases; translate data and learning into strategy and forward movement.
7. Driving licence 

Benefits:

We offer our team members a comprehensive staff benefits offering to include: 

• Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays. 
• Flexible working, home working and remote working options available 
• Nest Pension – 8% employer contribution - 3% employee contribution. 
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more. 
• Employee Assistance Programme (counselling and DRs on call 24hrs a day). 
• Fantastic volunteering opportunities within The Active Wellbeing Society every month.

Application Details:

Please submit a cover letter demonstrating how you meet the competencies required for the Food Strategy Manager, ensure your application includes detailed responses to each of the questions outlined below:

1. Expert advisor: Knowledge and experience of creating and supporting affordable food schemes, food surplus work, and what healthy food options on a budget look like in reality.
2. Leadership Agility: Able to balance strategic foresight with operational agility — able to pivot and respond swiftly without losing sight of long-term aims.
3. Stakeholder Engagement: Able to build and sustain strong, trust-based relationships with internal teams, partners, funders, and community networks, acting as a key liaison and ambassador.
4. Communication: Strong verbal and written communication skills.
5. Analytical skills: Able to develop a strong evidence base for decision-making and funding cases; translate data and learning into strategy and forward movement.