Head of finance and administration jobs
We are currently looking for a Senior Service Manager to oversee safe houses based in Liverpool, Manchester and Halton areas. This role is a chance to combine your leadership skills, compliance excellence and compassion.
In the role you will:
- Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
- Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
- Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
- Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.
What we are looking for:
- Proven experience in team management and compliance within a care or support setting.
- Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
- Excellent communication, organisational, and IT skills.
- Experience in modern slavery support is desirable, but not essential as training will be provided.
About Us
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Closing Date: Monday, 29 December 2025 at 10:00 A.M.
Interview Date: TBC
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Registered Charity
101 - 500
Medaille Trust's mission is to provide refuge & freedom from modern slavery. One of UK's leading providers of support for survivors of modern slavery.
The client requests no contact from agencies or media sales.
Thank you!
Location: Reading, Hybrid
Hours: 37 per week
Salary: £31,349 per annum
Contract Type: Permanent
Campaign Closes: 28th November 2025
First Stage Interviews: 2nd & 3rd December 2025
Second Stage Interviews: 9th December 2025
Make-A-Wish UK is looking for a proactive and organised Individual Giving Officer to help deliver impactful fundraising campaigns that support our mission to grant life-changing wishes to children with critical illnesses.
Essential Criteria
- Experience of planning and delivering direct marketing or fundraising campaigns across a range of channels, such as face-to-face, telefundraising, direct mail, email and paid digital.
- Experience managing day-to-day campaign coordination tasks, including developing creative or data briefs, working with suppliers, tracking campaign schedules and reviewing copy or assets.
- Confidence working with external partners and suppliers, such as telefundraising and face-to-face agencies, printers, media buyers or creative agencies.
- Ability to work with internal teams such as data, digital and supporter care to ensure smooth delivery and strong supporter journeys.
- Understanding of the end-to-end campaign process, including briefing, delivery, analysis and reporting.
- Knowledge of supporter stewardship and the principles of delivering a strong donor experience across multiple channels.
- Good working knowledge of campaign reporting, including response rates, CPA, ROI and retention metrics.
- Experience using Microsoft Office, particularly Excel, Word and Outlook, with confidence handling spreadsheets and basic campaign reporting.
- Understanding of relevant regulatory and compliance requirements in fundraising, including GDPR, the Fundraising Code of Practice and Gambling Commission guidance.
Core Purpose
The Individual Giving Officer plays a key role in delivering Make-A-Wish UK’s Individual Giving and Legacy fundraising activity. Reporting to the Individual Giving Manager – Committed Giving, the post holder will lead on the development and day-to-day delivery of specific campaigns and projects across Regular Giving, Lottery and Payroll Giving. They will also provide support for activity across cash appeals, legacy and in-memory fundraising, working collaboratively with Senior Officers across the wider team.
The Individual Giving Officer will have responsibility for coordinating and delivering individual giving campaigns, managing day-to-day supplier and stakeholder relationships, supporting the development of supporter journeys, and contributing to income growth through effective campaign management. The post holder is expected to plan, deliver and evaluate their own campaigns with guidance and oversight from the Individual Giving Manager and Senior Officers where required.
We have secured a significant level of long-term investment from the Board to substantially grow the Individual Giving programme, drive sustainable income growth and grow our supporter base. This Officer role will play a vital role in supporting the successful delivery of this programme.
Key Responsibilities:
Campaign planning, delivery and evaluation
- Deliver planned Individual Giving activity across Regular Giving, Lottery and Payroll Giving products, coordinating the end-to-end delivery of assigned campaigns across multiple channels including face-to-face, telefundraising, direct mail, email and paid digital.
- Support the delivery of single gift, in memory and legacy activity under the guidance of the Senior Individual Giving Officer.
- Develop campaign briefs for creative, data, digital and telefundraising teams, ensuring clear objectives, timelines and deliverables.
- Liaise with agencies, printers, media buyers, the internal Telefundraising team, face-to-face fundraising partners, Supporter Care Team, and other suppliers to ensure high-quality and timely campaign delivery.
- Manage day-to-day campaign tasks, ensuring activity is delivered on time, within agreed budgets as set by the Manager and Lead, and adheres to brand and quality standards.
- Contribute to the development of new creative and messaging across channels, applying a test and learn approach to improve response and retention.
- Support the development of paid digital advertising, social and email activity to complement offline campaigns.
- Collate and analyse campaign performance results with the data team, producing wrap up reports, insights and recommendations for future optimisation.
- Maintain accurate and up to date campaign documentation including timelines, data briefs, costs and approvals.
Supporter journeys and stewardship
- Support the development and delivery of supporter journeys that welcome, thank, upgrade, retain and reactivate donors recruited via all channels, including face-to-face, telefundraising, digital and direct mail.
- Coordinate delivery of multi channel communications (email, SMS, print, social) aligned to key supporter touchpoints.
- Work with the Supporter Care and Digital and Tech teams to ensure consistent messaging and experience across channels.
- Maintain journey documentation and ensure updates are applied consistently across face-to-face, telefundraising and digital-led supporters.
- Contribute to the creation and review of fundraising scripts, digital content and creative materials used across channels.
Monitoring and reporting
- Monitor live campaign performance across all channels, including face-to-face and telefundraising volumes, digital engagement and direct mail response, reporting key metrics such as CPA, ROI and retention.
- Support the setup and maintenance of campaign tracking dashboards with the data team, ensuring accurate and timely reporting.
- Identify trends and areas for improvement across channels, using data and insight to inform decisions and campaign optimisation.
- Assist with the implementation of testing across channels (e.g. creative, audience, channel mix) and ensure results are documented and shared.
Collaboration and communication
- Build strong relationships with internal teams including data, digital, supporter care, creative and finance to ensure joined up campaign delivery.
- Work closely with the internal telefundraising team to coordinate campaign activity, provide scripts and FAQs, and align messaging and supporter journeys.
- Support ongoing communication with face-to-face agencies and other suppliers, ensuring clarity on deliverables and performance expectations.
- Participate in campaign meetings, supplier reviews and debriefs, sharing performance insights and key learnings.
- Provide timely updates to the Individual Giving Manager on campaign progress, risks and opportunities across all channels.
Compliance and quality assurance
- Ensure all campaign activity complies with relevant regulation and best practice, including the Fundraising Code of Practice, Gambling Commission and GDPR.
- Support quality monitoring across all channels, including face-to-face and telefundraising (e.g. mystery shopping, call listening, script reviews) as well as proofing of direct mail, digital and email materials.
- Coordinate internal review and approval processes for multi channel creative and supplier materials.
- Monitor supporter feedback, complaints or queries from any channel, working with the Supporter Care team to resolve them appropriately and capture insights for future planning.
Registered Charity
51 - 100
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Thank you!
We’re seeking a Support Adviser to join our dedicated MND Connect team on a 12-month Fixed Term Contract. This is a unique opportunity to provide information, guidance and emotional support to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND.
Every day is different — you could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, or connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact.
As a Support Adviser, you’ll be part of a collaborative, compassionate and resilient team who bring warmth and professionalism to every interaction.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 - 3 days per week.
The official job title for this role is: MND Connect Adviser
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
Key Responsibilities
- Respond promptly to helpline calls, emails and forum posts
- Offer tailored guidance through active listening and sensitive questioning
- Provide clear information on MND Association services and signpost to external support
- Liaise with professionals and MND Care Centres to support complex cases
- Maintain accurate, confidential records and complete admin tasks efficiently
- Help improve services and uphold high-quality standards
- Identify and act on risks, including safeguarding concerns
- Promote the Association’s resources, values and mission in all interactions
About You
- Experienced in information-giving, ideally via helplines or support services
- A collaborative team player who shares knowledge and supports others
- Solution-focused, proactive and quick to learn
- Empathetic, resilient and confident supporting people in distress
- Skilled communicator, able to build rapport by phone and in writing
- Experience with CRM/contact centre systems and Microsoft 365
- Professional, discreet and committed to safeguarding best practice
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
This role requires a DBS check to be completed.
Joining us as a Support Adviser means you’ll be part of a team that works together to deliver trusted information and emotional support when it’s most needed. Take the next step in your career and apply today to become a Support Adviser at the MND Association.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Fundraising Manager
Domestic abuse is always unacceptable. We support everyone affected by it and we act to prevent it. As the Fundraising Manager for Behind Closed Doors, you will play a key role in developing and delivering a fundraising strategy aligned with the organisation’s vision, mission and values. This is an exciting and varied role with an opportunity for the post-holder to put their own stamp on it. As our Fundraising Manager, you will build on existing relationships with individual donors, community groups and corporate partners, as well as seeking new opportunities.
This role would best suit a creative and strategic mind who enjoys building relationships and inspiring others towards a united vision: to build lives free from domestic abuse. You will be joining a committed and dynamic team; line managing the Training and Development Coordinator, working within the senior management team and reporting to the CEO.
Please download the recruitment pack for full details.
To apply for this position, you will need a comprehensive CV and supporting statement outlining your interest in the role and organisation, and how you meet the criteria laid out in the person specification. You can apply via CharityJob, or return both documents by Thursday 27th November via email with the reference ‘Fundraising Manager’ in the subject line.
Interviews will take place on Monday 8th and Tuesday 9th December 2025, and will consist of a brief presentation and competency-based questions.
Behind Closed Doors is committed to improving inclusive recruitment practices. If you would prefer to apply for this position or express your interest in an alternative format (such as audio or video upload) or require any adaptions at this initial stage, please get in touch.
Behind Closed Doors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. A standard DBS disclosure will be required before taking up this position.
Registered Charity
21 - 50
Domestic abuse is always unacceptable. We support everyone affected by it, and we act to prevent it. Build Lives Free from Domestic Abuse.
The client requests no contact from agencies or media sales.
Thank you!
CPAG is seeking an AI Coordinator for a two-year fixed term to support our work in the responsible use of AI. In this role, you will lead on planning, delivering, and monitoring AI projects in collaboration with our partner organisations. This work involves the ongoing protection of CPAG's intellectual property and reputation as a sector leader. You’ll carry out regular evaluation of each project and regularly update stakeholders with performance metrics, user feedback, and impact assessments.
This new role also involves developing training materials and delivering sessions to upskill CPAG staff in AI technologies, with tailored materials for the needs of different teams. You will ‘own’ and maintain the relevant internal policy documents and processes for AI use and will oversee the use and optimisation of AI tools across the organisation. Alongside colleagues, you’ll manage risk and compliance (including legal and ethical standards) to ensure responsible AI adoption that is fully compatible with CPAG’s mission. You’ll monitor developments in AI, assessing new products for risk and opportunity, and share lessons learned across the charity.
We’re looking for someone with strong project coordination skills, experience of managing multiple stakeholders, and a keen interest in and experience of AI and emerging technologies.
This is an exciting opportunity to shape CPAG’s AI work, helping the organisation innovate and support the sector responsibly while building practical AI capability across teams.
We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.
For more information about this post and to apply, download the AI Coordinator job pack.
If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.
Closing date for applications: Monday 1st December 2025 (midnight)
Interviews will be held on: Wednesday 10 December 2025
Registered Charity
51 - 100
Child Poverty Action Group works to prevent and end child poverty – for good.