The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.
As the Head of Wellbeing and Clinical Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.
The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.
The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.
The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.
The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.
The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.
Main Duties and Responsibilities
To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:
- Provide support and oversight for good use of client or patient database and monitor effectiveness
- Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
- Produce service reports for steering group and contract meetings
- Produce reports, attend and contribute to MW’s board meetings every quarter
- Produce end of project reports and evaluation as necessary
- Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
- Deputise for the Chief Executive when necessary
- Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations
Across all services, the post holder will be expected to:
- Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
- Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
- Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
- Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
- Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
- Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
- Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs
In the IAPT Service, they will ensure:
- In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
- Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
- Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
- Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
- Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
In the BWH Service, they will ensure:
- Referrals are paper screened based on risk and presentation for suitability
- Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
- Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
- Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
- Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups
In the IVS Service, they will ensure:
- The service aims to promote independence and resilience
- The service connects individuals with appropriate agencies through onward referral and connection based on their needs
- The staff team are supported with case management supervision on a regular basis
- Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
- Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
- Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility
Information and Resources
Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.
The post holder will:
- Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners
Clinical Services
MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:
Across all services:
- Maintain high clinical standards in all aspects of the work.
- Ensure staff are appropriately skilled and trained to deliver the service
- Clinical governance arrangements are in place to cover all clinical activity
- To develop and ensure implementation of Policies and Procedures for operation of the services
- Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
- Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
- Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
- Drive improvement through client engagement
Education and Training
The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.
Professional
All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:
- Maintain standards of practice according to the employer and any regulating bodies.
- Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
- Participate in individual performance review and respond to agreed objectives.
- Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines
Quality & Patient Safety
The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:
- Protection of Children & Vulnerable Adults
- Incident Reporting
- Identification, management and reduction of risk
- Monitoring of quality and compliance
- Health and Safety, and the environment for patients/clients, visitors and staff
- Infection Control
- Equal Opportunities
- Health and Safety
- Information Governance
- UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation
The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
Organisational Change
As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.
Review
This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.
Meridian Wellbeing, formerly the CMHA, is borne out of our passion to support not only the Chinese community but also all those in need of our ... Read more
The client requests no contact from agencies or media sales.
You will be joining PEAS at an exciting time as we move into implementing our new ambitious strategy, PEAS 2022-2026 – Growing PEAS schools. Supporting all schools. During this period we will grow our school networks to double their size, launch in a third country and expand our wider impact by strengthening education systems.
As Finance and People Administrator, you will be a key support to the UK Finance Manager in delivering strong financial management objectives, whilst ensuring the effective functioning of the UK team. You will support the People and Culture Lead in HR and governance to ensure that we have the right systems to support our people and organisation.
To be successful in this role, we are looking for an individual who is a go-getter, has experience in finance administration and strong people skills. This is a great role for an individual who is looking for a dynamic role to take lead in.
We welcome applicants from varied backgrounds, you do not necessarily need to have a financial qualification but must have experience who is strong with numbers, a keen eye for detail, numerate, and a quick learner. We also offer flexibility in working patterns. We offer a blended style of working with 3 days working remotely from your home and up to 2 days a week in our office in London (currently based in Borough)
If you are excited by the opportunity of the role at PEAS and have the experience and skills we are looking for, please read the full candidate pack and follow the link to apply.
What we do
We are PEAS. We are an international education not-for-profit organisation that believes&... Read more
The client requests no contact from agencies or media sales.
We are recruiting an experienced and motivated Senior Finance Officer with a proven track record of delivering to deadlines in a busy and dynamic environment. This is a varied role that will process transactions, perform reconciliations and help ensure that financial controls and policies are followed across the charity and its trading subsidiaries.
For more information about the role, please read the Job Pack.
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Turn2us is a national charity helping people who are struggling financially. We want to stop people being swept into poverty and offer ... Read more
Resurgo is in a time of significant growth, with new Spear centres opening each year, a further employability programme (Re-Work) created in response to the pandemic in 2020, and ambitious aims to strengthen our coaching and impact consultancy through Resurgo Consulting in 2022. The Head of People, Culture and Operations will be central to ensuring we maintain our strong team culture and stable operations while developing an organizational structure that is best positioned for this growth.
As a strong creative leader with an ability to manage projects with multiple complex priorities and think out of the box, you will be a confident decision maker and communicator, passionate about growing people, and with the exceptional emotional intelligence needed to sensitively manage people-related issues.
We would also consider a job share, where one individual has responsibility for the operational aspects and strategic goals, and the second holds the cultural, inclusion and people-related aspects of the role, so please contact the People and Culture team if this is of interest, prior to submitting an application.
Please see attached role description for full details of responsibilities and person specification.
In 2016 we were listed as one of the UK’s Best Workplaces in the ‘Great Place to Work’ Awards. In 2017 we won the Princess Royal Training Awards which honours employers that have created outstanding training and skills development programmes.
Resurgo is a social transformation charity, seeking to connect, envision, train and support people to ‘transform society together... Read more
Head of Finance Business Partnering: up to £64,500 (7-month FTC) SE London | Home
For a large, central London University, we are recruiting a Head of Finance Business Partnering for 7-months to cover a secondment. Reporting to the Assistant Director of Finance, the Head of Finance Business Partnering will manage and lead the Business Partnering Team through a finance transformation programme and will develop business partnering processes to enhance service delivery. This role will also provide strategic support to senior managers across the university on the planning and delivery of their financial objectives.
Main Duties:
- Leading, managing and motivating a large team of Business Partners, emphasising service delivery
- Proactive advice to senior managers on key risks and financial outcomes
- Train budget holders on financial responsibility
- Provide management information, analysis, forecasts and advise to senior management
- Implement budgetary control measures
- Ensure the preparation of the University's monthly management accounts and written reports
- Support the FP&A Team to develop models and costing allocation analysis
- Lead a culture of continuous improvement, suggesting and implementing improvements to systems and processes.
Person Specification:
- CCAB qualified with significant experience of leading Finance Business Partnering Teams
- Strong business partnering experience, including working with non-finance stakeholders
- Experience of management through change and transformation
- Strong data analysis and forecasting and modelling experience
- Ideally Higher Education experience
- Experience with new systems and process implementation would eb great
- This role will be working 3 -days a week from the SE London campus and 2 -days from home.
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As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
If you know anyone looking for a new role, your referral could earn you £250
The consists of five distinct brands: , , , and . If you or anyone you know is looking to join our growing recruitment team, speak to us today. £250 is on offer for any referrals we successfully hire.
About Pro-Finance Recruitment
Our dedicated Charity Consultants within our P... Read more
* Reports to: CEO
* Flexible working: 2/3 days a week will be based in their London office
* Time: Full time
* Contract Length: Fixed term maternity cover to December 2022
* This is a hands-on broad role covering, Operations, Finance, Grant Management and an outsourced HR
* Salary: £70.000pa
Responsible for managing multiple business-critical areas, the successful candidate will be a strategic thinker with excellent financial acumen, able to provide organisational leadership on all aspects of finance, fundraising, governance, compliance and HR.
On top of your normal Finance activities, you will oversee income generation across all revenue streams and will be directly responsible for creating grant budgets, preparing forward-looking financial scenarios and tracking expenditure against a complex set of grant funding streams. You will have a detailed grasp of the fundamental issues of financial control, reporting and strategy and proven past success in a comparable role.
You will provide board and governance support to enable effective decision making and will have a critical role to play in ensuring good governance, with responsibility for operational compliance, policies and processes. Excellent attention to detail, integrity, and resourcefulness will stand you in good stead, as you seek and deliver solutions in a fast-moving environment and provide advice and guidance to the wider team on a broad remit of issues, including compliance, people management and legal matters.
Managing a team of three, you will have a personable and assured leadership style, and will be able to rapidly build strong and mutually productive relationships with highly expert colleagues. You will be inventive, with ideas for shaping organisational culture, and hold an understanding of not-for-profit governance and current legislation.
Harris Hill have an exceptional and extensive record of providing the charity and not-for-profit sector with high quality recruitment solu... Read more
English Touring Opera is recruiting a dynamic communicator, fundraiser and opera lover to lead on all fundraising, on its relationship with Arts Council England, and on strategic communications. We are seeking a creative, innovative, and self-motivated fundraising and communications professional to sustain and increase ETO’s fundraised income, advance ETO’s media presence via the press and critics and craft compelling stories about the Company and its work for its key audiences and stakeholders.
ETO is entering an exciting period in 2022 when we will be applying for our next Arts Council England National Portfolio Organisation grant. The Head of Development and Communications will support this application to secure a future three years of core funding (2023-2026).
The Head of Development and Communications will hold a key position within ETO’s senior management team working closely with the Director and Producer and will lead the work of the Development department, managing two Development Officers whose primary focuses are on private donor cultivation and Trusts and Foundations respectively. With upcoming investment within the Development function, this role will lead the department towards ambitious income targets.
Fundraised income is vital to sustain ETO’s wide-ranging activity, including its two annual tours to theatres across the country and its extensive Learning and Participation Programme, as well as enabling additional projects, all dependent on galvanising significant philanthropic or in-kind support. The role will also lead all ETO’s public facing and strategic communications, managing the external PR firm in the first instance.
We particularly encourage applications from disabled people and people from Black, Asian and minority ethnic backgrounds, as these groups are currently under-represented in the cultural sector.
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We are looking for an experienced and dynamic finance professional to join our small team. This full-time role, which is both operational and strategic, will have sole responsibility for managing all aspects of the Charity’s finances. Reporting to the Head of Operations and supporting the Head of Fundraising and Partnerships, this is a unique and exciting opportunity to join us at a time of rapid growth and take a lead role in helping us to manage and develop efficient and sustainable financial management and reporting tools. And of course, you must be passionate about the work that we do support young children and families in disadvantaged areas of London.
Applications are by CV and a Covering Letter outlining why you want to work for the Doorstep Library and how your skills and experience have prepared you for the role. We look forward to receiving your application.
We are an innovative charity using trained home-reading volunteers to improve the reading of disadvantaged young people from 0-11. Doorst... Read more
As part of the small finance team, to provide a high quality of customer service across the Ri, building relationships and helping staff to understand their role in ensuring good financial management, controls and processes.
Reporting to the Head of Finance and based in Mayfair with a mix of home and office working expected, responsibilities include:
- Maintain bankbooks daily, report on cashflow
- Process monthly payroll (for approx 50-60 staff) ensuring accurate payment to staff and to related agencies
- Post credit card transactions onto ledger
- Raise sales invoices, maintain sales ledger and manage debt collection,
- Create and submit quarterly VAT returns
Do you have:
- 2 years’ experience working in Finance
- Experience in working on month end and year end routines, including reconciliations
- Experience of preparation and processing payroll
- Understanding of input and output VAT
- Good knowledge of Microsoft Office with advanced Excel
- Experience of databases, inputting and extracting information
- Good knowledge of financial procedures/principles/controls?
If so, we’d love to hear from you!
Please review the full job description and person specification, then click the apply button to submit your CV. Please also provide a supporting statement of up to 500 words to explain how your skills and experience meet the requirements of the person specification.
Closing date is 9.00am on Monday 25 October 2021.
Interviews are planned for 1st and 2nd November although we may interview applicants sooner.
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The Ri is an independent charity dedicated to creating opportunities for everyone to think more deeply about science and its place in o... Read more
The client requests no contact from agencies or media sales.
Overall purpose of Role
The post of Financial Controller/Finance Manager will ensure accurate recording and reporting of financial activity in particular management accounts , project accounts and cashflow and working with budget holders to enhance the decision-making processes of the Institute and also to support the charity administration in complying with all statutory and external requirements and regulations on behalf of the Company Secretary. The post includes basic bookkeeping and transactional input as well as higher level accounting.
Main Duties and Responsibilities
Accounting and budgeting
- Maintain Sage accounting data accurately including all transactional processing (sales invoices, purchase invoices, cash payments and receipts and journals)
- Ensure accounting transactions are correctly coded for nominal, VAT, department, project and in the case of restricted income and expenditure, charitable fund
- Provide payroll information to payroll bureau and NHS Trust as required to ensure correct calculation of gross pay for all staff
- Provide pension information to pension provider to ensure pension contributions are correctly declared and collected
- Prepare and submit quarterly VAT return
- Assist in preparing the annual budget
Management reporting
- Prepare monthly management accounts at company, department and charitable fund level including maintaining schedules of fixed assets and depreciation, prepayments, accruals and other balance sheet items as required and present to relevant directors and senior managers
- Prepare financial reports for CRO projects to show project performance and profitability and present to relevant directors and senior managers
- Update Income & Expenditure, Balance Sheet and Cash Flow projections on a monthly basis
- Prepare information for the Trustee, Finance Committee and other meetings
Statutory reporting
- Prepare audit file for the annual audir
- Prepare NPIMR Annual Return and Charity Commission returns
Departmental support
- Support R&D grant applications with financial information and project costings as required
- Prepare price quotations for Contract Research projects
- Oversee the costing and recharging of key services including to sub tenants
- Provide financial advice to department heads to ensure they maintain financial performance and produce departmental business plans
Cash management
- Ensure sales invoices are raised promptly and carry out credit control function to ensure customer accounts are settled promptly
- Manage supplier payments within cash constraints to ensure good supplier relationships are maintained
- Monitor cash on weekly basis and update cashflow forecasts to ensure the Institute is able to meet its obligations at all times
Company secretarial/legal compliance
- Prepare Companies House and Charity Commission filings as required
- Safeguard the charity’s charitable status through a comprehensive knowledge
of relevant law, guidance and best practice in relation to the charity.
- Liaise with external advisers – accountants, lawyers, and other advisers where appropriate
Financial systems and processes
- Monitor and manage internal financial controls
- Manage key contracted services
- Maintain an asset register
- In conjunction with brokers, ensure that the charity carries appropriate insurance cover to protect its assets, and for all aspects of its operational activities
Skills, knowledge and experience required including any necessary qualifications
- Qualified Accountant (or qualified by experience) with strong finance management experience
- Experience of legal and accounting requirements for charities is desirable
- Advanced Sage skills or similar accounting package
- VAT knowledge including experience of partial VAT exemption
- Advanced Excel skills
- Experience of supporting departmental budgeting
- Strong presentation skills including use of PowerPoint is also desirable
- An organised and collaborative style, with good communication stats
The client requests no contact from agencies or media sales.
This is a crucial and timely role which offers the postholder an opportunity to engage in significant change management at a key moment in the life of USPG. Through your leadership, you will play a critical role in helping to transform the operational systems and processes, and workflows across the organization.
Overseeing operations and line-managing four members of staff, three embedded within USPG’s three teams, you will work directly to the General Secretary (CEO) and provide him with support in his executive function as well as in supporting the Trustees.
USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthe... Read more
The client requests no contact from agencies or media sales.
As Head of Programmes you will be leading the team that works with young people and partners to plan and deliver engagement opportunities that enable young people to find their collective voice and use it for social and political change.
As the national youth council of the UK, we bring young people together through our membership network and a range of partner programmes to advocate with and for young people. We are a small but ambitious charity working across the UK to empower young people and to use our national mandate to influence UK Parliament and the Government.
You will be an experienced leader with experience of working with young people, ideally within a youth participation setting. You will bring your passion for youth work and youth engagement to help the British Youth Council to increase our reach and impact, ensuring that all our activity is delivered in a way that is equitable and inclusive, and that puts young people front and centre.
As part of the leadeship team you will be shaping the charity and working closely with our Board who are all young people. As Head of Programmes you will also be the lead for safeguarding within the charity.
The British Youth Council is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safe recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working across our services.
We believe young people are agents of social change. As the national youth council of the UK we bring young people together to find their voice... Read more
The client requests no contact from agencies or media sales.
The Charity has recently undergone a significant organisational redesign. This is a new, permanent role which is critical for the financial transaction processing aspect of the Finance team. The role will line manage nine direct reports, and so leadership and management skills are a must. It’s an exciting time for the Charity and this role will be a pivotal management position within the Finance team to deliver on all financial processing tasks.
About the Team
This role sits within the Financial Accounting & Processing team, which is part of the Finance team within the Finance & Resources Directorate. The team is focussed on all transactional processing, as well as statutory and taxation reporting. This role in particular will have oversight of all Income processing, Accounts Payable and Special Purpose Funds processing tasks.
About You
You will ideally be at least a part-qualified accountant (CCAB/CIMA) with significant experience in financial processing. You will be willing to work collaboratively across the team and wider Charity, being pro-active in your approach and have a desire to continually seek improvements to Charity accounting.
The ideal candidate will also have:
- Strong people management skills (as this role will line manage 9 direct reports)
- Significant experience of using finance systems, ideally Agresso/Unit 4
- Vast experience in Accounts Payable and Income Processing roles
- Commitment to leading and developing others
- A strong control ethos with clear examples of working in a controlled environment
About the Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill
children starts with you.
Recently awarded with a ‘Best Companies 2-star accreditation' and placed number 17 on the 2019 Sunday Times Best 100 Not-for-Profit Companies list - we offer a range of attractive benefits including; a flexible approach to working, 30 days holiday, life assurance, enhanced employer pension contributions, and a discounted season ticket loan.
Please refer to the full job description below for more information.
How to Apply
Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application, and should refer to the 'GOSH Charity Information Pack' on the Careers page of our website before you apply.
Closing date: 7th November.
Ref: 103 698
We are recruiting for a new role in our growing organisation. The Head of Services will be responsible for the operational management of all service delivery; ensuring quality and impact and producing service development and delivery plans with their direct reports.
The postholder works closely with the Chief Executive and Head of Finance & Resources as a member of the Senior Leadership Team, contributing to income generation and operational strategies. They will lead, manage, develop and monitor service managers and processes, staffing structures and robust quality improvement procedures, underpinning Age UK Merton’s continued sustainability and growth.
The postholder will oversee core service delivery functions, holding responsibility for developing and implementing policies and procedures. In addition, the Head of Services will hold relationships with funding and delivery partners, producing monitoring reports and evaluation to ensure sustainability and continuous improvement.
Key responsibilities
Strategy & Planning
- To assist the CEO and Board in formulating strategy for the future direction and development of Age UK Merton
- To work with clients, staff and stakeholders to identify the needs of older adults and identify new and existing services to improve health and wellbeing outcomes
- Support the CEO and Head of Finance & Resources with grant funding and contract bids by developing Project Initiation Documentation for review and implementation
- To develop new services based on identification of the needs of older adults using data, qualitative feedback and system knowledge
- To encourage and facilitate the involvement of older people in service development
Operational development & delivery
- Ensure appropriate risk management policies and processes are embedded throughout the charity and maintained within the Risk Register taking remedial action where necessary
- To ensure that all monitoring and evaluation requirements are completed accurately and promptly across the organisation, using the Charity’s secure database
- To ensure that Age UK Merton has complaint policies and procedures, including Equality, Diversity & Inclusion, Health and Safety, HR, Safeguarding, Risk and Complaints
People & relationships
- To performance manage and support the staff, both directly and through delegation, to ensure service delivery is of a high standard throughout the organisation
- To ensure that the relevant personnel policies and procedures are in place, regularly reviewed and followed, including regular supervision, support and appraisals
- To build partnerships, both formal and informal, and work with other organisations within the borough and its neighbours
- To develop and maintain knowledge of local services and keep in touch with new developments, particularly with respect to developments in health and social care provision
- To promote good practice in the recruitment, induction, training and supervision of volunteers
Monitoring & evaluation
- To define outcomes against which the quality of the organisation’s activities can be measured, including appropriate monitoring of contracts and services in conjunction with service managers
- To ensure delivery of the Charity’s obligations under its grant/contract/service agreements with funders.
- Prepare monitoring reports and information to support the CEO with reporting to funders and the Board of Trustees
- Supporting CEO to prepare the Annual Report
Operations
- Liaison with our contracted HR advisors, as required
- In conjunction with the CEO and Head of Finance & Resources, develop and update Age UK Merton’s operational policies and procedures in line with review dates and updates to relevant legislation
- Setting Health and Safety standards for staff and volunteers to follow on Age UK premises and in the community
Age UK Merton is committed to promoting equal opportunities in employment. We strongly value diversity, promote equality, and challenge discrimination. We encourage and welcome applications from people of diverse backgrounds and people with lived experience of disability.
Send your CV and a covering letter (2 sides max) outlining your skills and experience in relation to the Job Description and Person Specification.
Please ensure that your covering letter demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Job Description and Person Specification. Applications submitted without a personal statement will be rejected.
Please inform us of any reasonable adjustments we can make to support you through our recruitment process.
Completed applications should be returned to us by noon Monday 1st November 2021.
First stage interviews will take place week commencing 8th November online.
Second stage interviews will take place week commencing 15th November in person.
We are Age UK Merton and our goal is to enable people in the borough to love later life.
As we grow older we face new challenges and ... Read more
The client requests no contact from agencies or media sales.
Part time – 3 or 4 days per week (21 – 28 hours)
London, Manchester, Birmingham or Bradford with home working options
Permanent
Do you want to work for an organisation with an inspiring cause, an ambitious plan, and a dedicated team of staff and volunteers? Join Refugee Action, where 98.5% of staff and volunteers feel proud to work or volunteer.
Refugee Action exists to help refugees and people seeking asylum who have survived some of the world’s worst regimes. After fleeing unimaginable horrors, they find themselves in a continued crisis in the UK, often homeless, living in poverty and unable to work. We provide these highly vulnerable, traumatised people with the support they need to live again with dignity. Then we help them build safe, happy, and productive lives in the UK. Our vision is that refugees and people seeking asylum will be welcome in the UK. They will get justice, live free of poverty and be able to successfully rebuild their lives.
Our vision for a welcoming UK has never been more important. Last year almost 80 million people were displaced, the biggest refugee crisis since the World War Two. Add to this the most hostile Government we have ever faced, now’s the time to stand up for the rights of refugees.
Refugee Action aims to attract, retain and develop the highly skilled and engaged individuals in every area in which we work. We’re proud of our diverse workforce and values-based organisational culture.
We are looking for an empathetic and motivated Head of HR to lead our small HR team and join our Senior Leadership team. In this role you will:
- Lead and develop a HR function that enables Refugee Action to achieve its strategic aims by recruiting, managing and developing skilled and engaged staff.
- Oversee all operational and strategic HR activities.
- Promote and protect an inclusive organisational culture true to our values that supports anti-racism in all its forms (Our values are: with refugees & asylum seekers, collaboration, courage).
- Manage HR staff and support them in their development in their roles.
- Proactively collaborate with leaders and managers across the charity to ensure the effective support and management of staff.
To succeed in this role you will have:
- Experience of working in a generalist HR management role with experience of developing and implementing HR practices, policies and systems.
- Experience of setting / contributing to HR strategy with experience of developing and overseeing HR workplans and budgets.
- Passion for delivering a high quality, efficient and highly empathetic HR service to an organisation.
- Strong leadership and people management skills with the ability to create an inclusive culture of learning and collaboration with individuals and within the HR team.
- Commitment to the values of Refugee Action with the ability to embed these into HR processes and practices.
- A working knowledge of UK employment law sufficient to assess risk, develop compliant processes and provide high quality HR advise to senior managers.
- Experience and understanding of cultural diversity and the ability to work with people from a range of different cultures.
Those with lived experience as a refugee are encouraged to apply.
Closing date: 10:00am Monday 1st November 2021
Interviews: Monday 15th November 2021 via zoom/teams
The client requests no contact from agencies or media sales.