Head Of Helpline Jobs in Belfast

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition.

It couldn’t be a more exciting time to join our team. We have just developed a new Theory of Change and we are now embarking on a period of growth. With an estimated 700,000 people in the UK living with glaucoma – but only half of them 
knowing it – we want, and need, to do more. We want to fund more research, raise more awareness and help more people. And that is where you can make a real difference.

There is no cure for glaucoma. Sight loss from the disease cannot be reversed. Eye drop treatments can be painful and awkward and can cause more distress than the disease itself. There are many different treatment options and making decisions can be confusing and difficult. By providing a range of accessible and effective support services, we want to play our part in helping people to live and stay well with glaucoma. 

As Training and Engagement Officer (Southern England), you’ll join our team of three other Training and Engagement Officers covering Northern England, Scotland/Wales and Northern Ireland. Across your region, you will be responsible for delivering our new, aspirational strategy by: 

• Hearing and being the voice of people with glaucoma across your region;
• Providing support for people with glaucoma, potentially including support groups, conferences or working with local organisations to enable them to provide support;
• Raising awareness of glaucoma, particularly amongst high risk groups;
• Training and collaborating with professionals who work with people with glaucoma.

Your high quality delivery of these services is central to our success is key in this role. You will work closely with colleagues in the wider Support Services team, including the helpline, professional engagement and health information. You will also be involved with the Communications team, especially during public awareness raising campaign weeks. 

You will deliver Glaucoma UK's outreach, training and engagement strategy in the South of England, including raising awareness among the general public, providing services for people affected by glaucoma and delivering training to health care professionals.

Position: Training and Engagement Officer (Southern England)
Responsible to:  Development Manager
Location: Home-based, with regular travel across service area & occasional trips to the charity’s Head Office in Ashford, 
Kent
Hours: Full-time, 35 hours per week - core hours of 10am–4pm
Salary: £30,210 per annum

Annual leave and benefits

• 25 days holiday per annum, plus Bank Holidays
• Benenden Healthcare cover
• 24/7 Employee Assistance Programme
• Up to 5% contributory pension
• Enhanced maternity & paternity pay 
• Funded support for learning and development

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV, covering letter, and answer a screening question. 

Interviews will take place on Thursday 14 December 2023 or the morning of Friday 15 December 2023 remotely via Microsoft Teams and interested candidates are urged to keep these times free. We will be in touch with shortlisted applicants by 6.00pm on Monday 11 December 2023

Closing date: 11.30pm Sunday 10 December 2023

What you'll be working on:

• Providing community support to individuals living with glaucoma, including establishing support groups, attending eye clinics, hosting patient conferences, encouraging the use of our information booklets and giving talks about glaucoma and Glaucoma UK.
• Delivering training to eye care professionals covering the nature of glaucoma, difficulty with eye drop adherence, eye drop dispensing aids and other treatments.
• Working with the Development Manager to deliver a programme of digital support, including arranging and hosting webinars, virtual support groups and other methods of online group engagement.
• Gathering regional insights about under-represented communities that are at higher risk of developing glaucoma-related sight loss.
• Working to raise awareness of glaucoma and Glaucoma UK among higher risk communities, and encourage regular eye tests, adherence to treatment and uptake of our services.
• Assisting the Development Manager in developing and maintaining partnerships with appropriate regional health agencies and other sight sector organisations.
• Acting as a point of contact for local organisations who are working to support people living with glaucoma.
• Providing feedback and insights to improve the effectiveness of existing services across the charity and contribute to the development of new initiatives as appropriate.
• Using Glaucoma UK’s communication systems and social media to promote regional events to maximise take-up and participation, particularly among high-risk groups.
• Writing articles as required about the charity’s outreach work for Glaucoma UK’s newsletters, social media and other relevant publications.
• Working with the Fundraising and Membership Team to ensure that outreach activity supports fundraising and membership recruitment where appropriate.
• Ensuring outreach services encourage patient involvement in research projects where appropriate.
• Liaising with volunteers as required to support the delivery of outreach services.

This job is for you if you have.....

• the ability to develop and manage a variety of relationships with different stakeholders
• excellent networking and relationship building skills to work well collaboratively
• strong written and verbal communication skills, able to engage and influence a range of audiences
• good facilitation skills and confidence in presenting to a range of audiences, including patients and professionals, digitally and face-to-face
• problem solving ability to identify the needs of different stakeholders and provide relevant support and advice
• empathy to understand the challenges and experience of people living with glaucoma and the eye health professionals working to support them
• confidence in using Microsoft Office and operating in a digital environment, including use of social media to raise awareness locally
• enthusiasm, and are pro-active, organised, able to take initiative and work autonomously and as part of a collaborative, supportive team.
• good numeracy skills, able to collect and collate data, and apply learnings to future work.
• flexibility to travel across the area of service with occasional out of office hours and overnight stay

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.