Head of humanitarian technical and partner support jobs
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World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.
We are looking for a proactive and ambitious Digital Engagement Officer to join our Marketing and Communications team, reporting to the Head of Marketing. You will take ownership of our UK and US websites and support the delivery of our email communications. You will play a key role in developing and optimising our website and email communications, supporting the Head of Marketing to build brand awareness and drive customer acquisition to generate sustainable long term income. You will be someone who naturally spots opportunities for improvement, thinks creatively, and uses data and insight to evolve our digital channels. With a hands‑on and can‑do approach, you will help strengthen engagement, grow our supporter base, and bring our mission to life online.
Key responsibilities will include:
- Managing updates across the UK and US websites using WordPress for content updates, imagery, navigation and site structure as needed.
- Leading the development and optimisation of engaging website content to drive acquisition and effectively engage existing audiences.
- Monitoring website performance, accessibility, core web vitals, and overall site health, raising issues with developers as required.
- Analyse website traffic, user behaviour, and conversion performance to inform optimisation and improvement opportunities.
- Own and optimise key digital user journeys, identifying friction points and driving conversion improvements across channels.
- Leading the planning, building, and delivery of all email communications for UK and US audiences.
- Developing and optimising automated email journeys using segmentation and behavioural triggers to improve engagement and retention.
- Reviewing and creating fresh, engaging email content that reflects user needs and organisational priorities.
- Managing our fundraising and event platforms, ensuring donation journeys are clear, user-friendly, and accessible.
You should have:
- Proven experience in a digital engagement role, preferably in the non-profit sector
- Proven expertise managing website content (WordPress or similar).
- Proven expertise using Charity Digital & Virtuous (or similar email platform)
- Experience in writing compelling and effective copy to engage specific audiences
- Basic understanding of HTML/CSS.
- Strong understanding of UX principles, accessibility, and responsive design.
- Experience using analytics platforms (e.g. GA4, GTM).
- Understanding of GDPR, data privacy, and digital safeguarding.
- Ability to interpret data and use insights to guide improvements.
- Strong attention to detail and commitment to user-centered design.
- Excellent communication and stakeholder management skills, helping to translate content for digital channels.
- Strong organisational and project management skills.
- Creative, innovative, and proactive mindset, wanting to explore new ways to improve our digital channels.
- A commitment and empathy to the work and values of World Jewish Relief.
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies
- Enhanced maternity & paternity pay
- Employee Assistance Programme – free, confidential advice or support with any personal or work related concerns or free counselling if needed
- Season ticket / travel to work loan
- Cycle to Work Scheme
- On Friday the office closes at 3pm
- We encourage flexible working and offer a range of flexible working options.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.
You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
How to apply
Please upload your CV and a cover letter which demonstrates your suitability for the role by answering the following question. Please explain your reasoning and draw on your experience where possible:
Please provide a specific example where you have assessed the health of a website and describe the methods you used to analyse data and the actions you implemented as a result
Interviews will be held in week commencing 18th May
Bringing life-changing action to people in crisis around the world
The client requests no contact from agencies or media sales.
Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation.
We are looking to recruit a Digital Innovation Adviser (Paternity Cover) to join our Programmes team on a fixed-term basis (16 weeks). This is an exciting opportunity for a technically-minded professional with a passion for responsible AI and digital innovation to play a central role in Elrha's growing portfolio of AI-focused work.
In this role you will have the opportunity to shape how Elrha integrates AI and digital tools across its humanitarian research and innovation work. You will lead the delivery of our AI Lighthouse partnership with NetHope, act as our internal responsible AI adviser, and develop exciting new business development opportunities including an AI Sandbox and Rapid Innovation Fund. You will also play a key role in building Elrha's internal AI strategy and ensuring our digital platforms remain fit for purpose.
Your application will need to demonstrate:
- Experience delivering digital or AI-enabled initiatives, with a good understanding of how AI is being adopted in practice across humanitarian or nonprofit organisations - including the governance challenges, ethical considerations, and barriers to scaling that commonly arise
- Experience contributing to business development, including developing funding concepts, concept notes or proposals for donors in the digital innovation or humanitarian technology space
- An understanding of responsible AI principles - including equity, inclusion, and what it means in practice to translate ethical frameworks into day-to-day institutional use - and the ability to act as an internal point of reference on these issues for colleagues
- The ability to develop and communicate a clear internal strategy or policy position, working across teams to build consensus and prepare documents for senior sign-off
- Strong analytical and written communication skills, with the ability to capture learning from technical initiatives and translate it into clear outputs for internal teams and external audiences
- Strong organisational skills and the ability to manage multiple workstreams independently, prioritising and delivering to a high standard under pressure
- An interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work
- Experience of large-scale digital innovation initiatives, humanitarian evidence synthesis, organisational digital transformation, or working with technical partners to design or implement AI-enabled solutions would also be an advantage.
If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we'll give you every opportunity to succeed.
We offer:
- Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required.
- As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours.
- Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform.
- Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries.
Note for applicants:
- Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role.
- Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted.
- Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes.
- We reserve the right to close the advert early should we receive a very high volume of applications.
- We do not use recruitment agencies.
Closing date:4 May
Interview dates:13 & 14 May
About Elrha
Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation. We fund and support projects that go on to shape the way in which people across the world are supported during a crisis. We're an established and respected part of the humanitarian community, working closely and meaningfully with our fellow networks and actors to make change happen.
Read our strategy: shaping the future: our strategy for research and innovation in humanitarian response 2023 - 2040. It sets out how we'll work with our community to realise its potential in humanitarian response, and how we'll capture the real change and improvements to the lives of people affected by crisis.
Our strategy sets out our values by which we hold ourselves accountable as individuals and as an organisation and employer.
- Putting people at the centre
- Working with others
- Acting responsibly
- Committed to learning
- Inspiring change
Commitment to Diversity & Inclusion
Elrha is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQ+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
Please ensure you read the full job description, the Candidate Pack, and complete the Personal Statement as requested in the application process. We look forward to hearing from you.
A global organisation that finds solutions to complex humanitarian problems through research and innovation.



The client requests no contact from agencies or media sales.
IOM UK delivers a range of programming to support migrants, both in the UK and internationally, including projects focusing on migration and development, protection, diaspora engagement, remittances, and provision of immigration advice.
IOM works to empower migrants and diaspora communities, facilitating their safe navigation of mobility pathways, ensuring access to essential services and amplifying their contributions to community development. Our goal is to harness the full spectrum of mobility benefits, enabling individuals and communities to flourish within a well-connected and accessible global landscape. In recent years, there has been a growing recognition of the importance of engaging with diaspora communities as valuable partners for both development and humanitarian initiatives.
Under the overall supervision of the Chief of Mission (COM) and direct supervision of the Head of Unit, and in close coordination with relevant Divisions/Departments /Units at Regional Office (RO) and Headquarters (HQ), the Project Manager will be responsible and accountable for supporting and coordinating the development, implementation, monitoring and reporting activities of the relevant projects within the Migration and Development unit.
For more details about the role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers
The client requests no contact from agencies or media sales.