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Head of individual giving and supporter care jobs

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Top job
Acorns Children's Hospice, Selly Oak (Hybrid)
£46,350
Lead on strategy and oversee a broad portfolio including regular giving, cash appeals, raffles, digital fundraising and stewardship.
Posted 1 day ago Apply Now
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Lead multi‑channel campaigns that inspire regular giving, legacy gifts, raffles, lotteries and meaningful in‑memory support.
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£55,000 - £65,000 per year dependant on experience
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Fire Fighters Charity, United Kingdom (On-site)
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Magic Breakfast, Remote
£43,500 per year
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Posted 4 days ago
The Gurkha Welfare Trust, Salisbury, Wiltshire (Hybrid)
£40,000 - £43,000 per year
Seeking an experienced IG Manager to lead the Trust's strategy and delivery of donor acquisition across all Individual Giving audiences.
Posted today Apply Now
BMS World Mission, Didcot, Oxfordshire (Hybrid)
£45,985 per year
Are you passionate about building strong relationships and inspiring supporters to help share God's kingdom? We have an opportunity for you!
Posted today
Settle, London (Hybrid)
circa £55,000
Senior Leadership Team, Trusts and Foundations specialism, fundraising embedded throughout the organisation, your wellbeing matters here.
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Liverpool Zoe's Place, Liverpool (On-site)
£50,000 - £55,000 per year
Seeking an experienced income generation leader to take our hospice to the next level.
Posted 1 day ago Apply Now
University of Manchester, Manchester (Hybrid)
£59,966 - £71,566 depending on experience with scope to go beyond for an exceptional candidate
Posted 1 day ago Apply Now
Closing in 7 days
RUHX - Official NHS Charity of the Royal United Hospitals Bath, Bath (Hybrid)
£38,682 - £46,580 per year
Seeking an experienced Legacy & Tribute Manager to help supporters honour the exceptional care their loved ones received at the RUH.
Posted today
Page 1 of 9
Selly Oak, West Midlands (Hybrid)
£46,350
Full-time or part-time (Hybrid, 2dpw at preferred location (Selly Oak - Birmingham or Worcester or Walsall))
Permanent
Job description

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an appetite for investment and a willingness to test and learn, the charity is continuing to evolve its fundraising approach—particularly across Individual Giving—creating an exciting opportunity for a senior leader to shape and scale a well-established programme.

With an upcoming £5m appeal and significant opportunity across acquisition, retention and digital channels, Acorns is seeking a Senior Individual Giving Manager to lead, refine and grow its Individual Giving programme, delivering sustainable income to support children and families now and in the future.

This is a pivotal leadership role, responsible for driving strategy, performance and innovation.  You will own and deliver against circa £1.5m income target and oversee a broad portfolio including regular giving, cash appeals, raffles, digital fundraising and stewardship, ensuring strong supporter journeys and long-term value.

This is a fantastic opportunity to take ownership of a well-established Individual Giving programme, refine and innovate its approach, and play a key role in delivering meaningful, long-term income for a charity making a profound difference to children and families.

As Senior Individual Giving Manager, you will:

  • Report to the Head of Public Fundraising and manage two Individual Giving Managers, fostering a high-performance, coaching culture
  • Lead the strategy and delivery of Individual Giving to drive sustainable income growth
  • Own and deliver against circa £1.5m income target, managing c.£0.5m expenditure, alongside budgets, forecasts and KPI reporting
  • Oversee integrated multi-channel campaigns across digital, direct mail and telephone
  • Test and scale new acquisition, retention and upgrade approaches
  • Develop compelling supporter journeys and propositions
  • Manage agency and supplier performance and value
  • Support Individual Giving for the £5M Appeal, including supporter journeys and campaign integration

Essential skills and experience:

  • Strong experience in Individual Giving or direct marketing within a fundraising or similar environment
  • Proven track record of delivering income growth through multi-channel campaigns
  • Experience managing and developing high-performing teams
  • Strong understanding of acquisition, retention and supporter lifecycle management
  • Highly analytical, with the ability to use data and insight to drive decision-making
  • Experience managing budgets, forecasting and reporting on performance
  • Experience working with CRM systems and understanding of data management best practice
  • Confident managing external suppliers and agencies
  • Collaborative, proactive and solutions-focused approach

Desirable:

  • Experience across a wide range of Individual Giving products including regular giving, appeals and digital
  • Experience testing new channels and securing investment in growth opportunities
  • Understanding of legacy or mid-value fundraising pipelines
  • Experience working within a complex or evolving organisation

Employee benefits include: 

  • 27 days annual leave plus bank holidays
  • 5 days holiday buyback scheme starting from April 2026
  • 5% employer pension contribution
  • Life assurance scheme (2 x annual salary)
  • Retail discounts (including the Blue Light card)
  • Cycle to work scheme
  • Discounted gym membership
  • Access to expert financial health and wellbeing support
Application Instructions

To apply, please upload your CV, making sure it reflects the essential skills and experience outlined above. You can use the cover letter section to share any additional information that's relevant to the person spec. Suitable applicants will be contacted and given full support with the formal application process.

Round 1 interviews – w/c 6th April

Round 2 interviews – w/c 13th April

Organisation
Acorns Children's Hospice View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 23 March 2026
Closing date: 01 April 2026 at 23:30
Job ref: JB
Tags: Fundraising, Health / Medical, Youth / Children, Direct / Supporters, Individual Giving, Regional Fundraising, Digital Fundraising, Governance / Management