Head of individual giving jobs near Charing Cross, Greater London

About Us:

BlindAid is London’s oldest sight loss charity, and offers support to around 1200 isolated, blind and visually impaired adults living across the 12 inner London boroughs each year. We are a mission driven organisation with an excellent reputation amongst service uses and stakeholders alike.  We have a positive, supportive culture and our team is absolutely focussed on delivering tangible, meaningful, and value-driven support for our service users.

We are seeking a Head of Fundraising to:

Design and implement a new fundraising strategy.

Increase sustainable income generation.

Raise awareness of BlindAid’s brand, mission and values and grow our supporter base.

This role is part of the senior management team and holds board reporting responsibilities.

We can consider pro-rated P/T working for the right candidate.

We do not currently have any full-time fundraiser positions in the charity.

About You:

This role would suit an enthusiastic fundraiser who wants to take their next career step, working both strategically and operationally to grow a diverse income portfolio.

You have a track record of fundraising from trusts & foundations, managing legacy campaigns, individual giving as well as corporate income streams.

Statutory funding experience would be an advantage. You will lead on funding applications to trusts and foundations, corporates and major donors, and you are confident in preparing/delivering pitches.

You’ will have a proven track record of making successful bids to larger funders like Big Lottery/City Bridge Trust etc.

You will be confident in scoping, developing and delivering an ambitious fundraising strategy that will support long term objectives of the charity and a supporting operational plan, ensuring that all elements of BlindAid’s staff and trustees can be engaged.

You can lead on developing a creative and target driven fundraising team in line with the approved fundraising strategy.

You are able to develop an inspiring, attractive case for support on BlindAid’s behalf to meet the needs of the charity.

You can write fundraising related policies and processes in line with current legislation and best practice.

Fundraising is an essential element in our long-term plans for sustainable service delivery and we need passionate, dedicated people to help us continue to support isolated, blind, and visually impaired people going forward.

Essential qualifications, knowledge skills and experience:

• Degree level education (or equivalent experience in the third sector)
• A minimum of 5 years+ management experience in a fundraising role
• High-level fundraising experience of personally securing five/six-figure donations
• Outstanding communication skills.
• Experience of managing/developing a diverse funding portfolio
• Management of database/CRM systems
• Proficient in social media/digital communications
• Understanding and knowledge of legislation relating to fundraising/communications
• The ability to build and maintain professional relationships
• The ability to coach and develop team members

In return, we offer:

• A competitive salary.
• Options for hybrid / flexible working.
• 28 days annual leave, plus public bank holidays.
• Group Personal Pension plan with a 7.5% salary employer contribution.

We are looking for candidates who share our passion to support blind and visually impaired adults in London.

BlindAid is committed to safeguarding and the welfare of all service users. We are committed to the promotion of equal opportunities.

Disabled candidates - Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.

We particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential job criteria. Please let us know if you are applying under the Disability Confident Scheme.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

USER EXPERIENCE SPECIALIST (INDIVIDUAL GIVING)

Salary: £39,000 - £45,000 per annum + benefits

Contract length: 18 month fixed-term contract

Location: Stratford w/ high-flex

Application Deadline: Ongoing*

* Please note we may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.

Are you a self-motivated and sharp minded individual with strong UX experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for someone to join us as a User Experience Specialist. We need you to help us better understand our 'committed giving' audience (supporters who donate to us on a monthly or regular basis), their motivations for giving and any pain points or barriers that they may experience with our services. In this role, we need you to collaborate with colleagues across the organisation to design and test digital solutions to deepen this audience's engagement and attract new committed givers.

What will I be doing?

Make an impact every day by…

• Working closely with relevant marketing teams to understand Committed Giving product goals and objectives and to advise how UX can support them in achieving these

• Working closely with the Insights teams to understand Committed Giving audience behaviour and carry out additional research to deepen our understanding and empathy for this audience

• Evaluating and testing the design of products, services and applications relevant to this audience

• Prototyping new digital solutions for this audience and working closely with Marketing & Technology teams to validate and test them

• Working closely with UX experts and wider teams to link up with wider UX activity and strategy and to keep abreast of tech developments

• Contributing to additional UX workstreams such as Conversion Rate Optimisation (CRO)

• Establish benchmarks and metrics for measuring, tracking and analysis of campaign testing

• Taking an outward looking approach to UX and digital trends and technologies, sharing this knowledge internally and setting best practice standards for UX.

What skills are you looking for?

You'll be able to bring to the role…

• Significant experience of UX tools and techniques, including user interviews, competitor analysis, user journey mapping and running design workshops

• Relevant understanding of digital end-to-end supporter journeys and the role of different digital marketing channels in fully integrated campaigns

• Confident and effective communication with the ability to articulate concepts and explain processes

• Good understanding of SEO, digital content and web analytics

• Ability to build collaborative relationships and influence stakeholders at all levels

• Understanding of analytics data to identify areas to improve the user experience - Google Analytics experience would be beneficial

• A flexible approach to adapt to changing priorities

• Ability to work independently and identify where your work has the biggest impact

• Experience working with Optimizely would be beneficial.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately, you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

* Please note that, internally, this role is known as UX Manager.

IAPWA was founded in 2009 and aims to provide protection and improve the welfare of animals in need. We exist for the benefit of the animals who need our help and are driven by those who are passionate about providing this lifeline. Our achievements have and continue to be possible through the combined dedication of everyone within the IAPWA Team who enable us to make an impact through the collective action we take.

As IAPWA’s Individual Giving Manager, you will manage and lead on all individual giving activity for the charity. You will maximise donor acquisition, development and retention opportunities whilst growing our current income streams and donor database. The ideal candidate will have a background in individual giving and a passion for animal welfare.

Tasks will include:

• Creating and actioning an individual giving strategy to support IAPWA’s work and achieve income targets.
• Managing and developing IAPWA’s regular giving programme to significantly grow monthly income.
• Using your creative writing skills to develop strong, online fundraising appeals to generate funds for our projects, patients and campaigns.
• Working with agencies to create and develop successful offline campaigns to advance our work, such as telephone campaigns and door-to-door fundraising.
• Understanding data and analytics and being able to analyse and interpret this for future success and campaign planning.
• Segmentation of donor data into individual donors, mid-level donors, and major donors, and creating a forward-thinking strategy for the stewardship of these groups going forward.
• Acting as sole manager of the IAPWA CRM and being the point of contact for all CRM and data-related tasks from the wider team.
• Working with the wider fundraising team to achieve collaborative goals and income targets.
• Effective administration, financial reporting and budget management.

THE PERSON

• Experience within fundraising / the charity sector (essential)
• Experience of managing and growing an Individual Giving programme (essential)
• Excellent organisational and communication skills (both verbal and written)
• Ability to multi-task and manage time effectively
• Excellent attention to detail
• Proactive approach
• Problem solving skills
• Resourcefulness
• Effective team player
• Good knowledge of the non-profit sector

Raising Futures Kenya is looking for a passionate, experienced fundraiser to join our small UK team. The new Head of Fundraising and Impact will lead on the development and implementation of our fundraising and impact strategy and plans. You'll be part of a small passionate UK team and work closely alongside our fantastic team in Kenya, gaining unique insight into our programmes, helping to showcase and communicate our impact.

Hours: 25-28 hours per week, to be worked across 4 or 5 days. 

About Us

For 21 years Raising Futures Kenya has worked alongside local people in Kenya to develop projects which are owned by the community and create long-term, sustainable change to reduce poverty and improve livelihoods. 

Through our award-winning Seed of Hope training and support programme we enable 14-25 year olds (75% girls) to secure employment or start a small business, generating enough income to live above the poverty line. We provide free technical/vocational education and business skills training, alongside counselling and wellbeing support which has led to over 90% of graduates being in employment, self-employment or further education.  Seed of Hope offers young people opportunity, dignity and hope. 

Role Description

As with any small charity, you'll get unique exposure and insight into most aspects of running a charity. You'll work closely alongside the team in Kenya to get to know the programmes and share the impact. We've got some exciting opportunities in the pipeline over the next year so it's a great time to join a growing organisation. We're on our journey of shifting the power to our partners in Kenya and diversifying our income streams. We have an incredibly passionate and dedicated team who value honesty, integrity and finding a good work/life balance.

Duties would include:

Fundraising

• Responsible for leading and implementing the fundraising strategy and meeting the fundraising targets of the charity (c. £250,000 annually), mainly from grants and individuals. 

• Responsible for grant fundraising. We have a healthy pipeline of funders to apply to each year with a pool of current and warm funders. You will review our case for support quarterly or sooner if data changes. You will manage the application cycle, periodically researching new funders to add to it, updating deadline dates and funding requirements etc. You will be responsible for submitting applications to funders identified on the cycle and meeting the agreed income annual target.

• Managing grant/funder relationships - including meeting with funders when appropriate, managing the reporting requirements and deadlines for all grants and researching new funding opportunities. Support the Kenya team, if required, with managing any reporting requirements for grants received directly in Kenya.

• Seeking new income streams, particularly grants from the USA and Kenya as these are potential growth areas for us. 

• Supporting the team in Kenya to apply for funding for local NGOs, which would go directly to Kenya. 

• Manage individual giving fundraising stream (with support from the part-time Fundraising Support Officer) including the marketing and communications strategy and implementation thereof to aid donor retention and acquisition.

• Oversee our annual matched-giving fundraising appeal, Big Give Christmas Challenge, in December.

• We have secured a Radio 4 appeal for February 2023, you will lead on promoting the appeal with current donors before, and overseeing the thanking and recording of donors as a result of the appeal.

• We have a marketing and communications plan for the year, you will oversee and update this as required and work with the Fundraising Support Officer to ensure it is implemented. The Fundraising Support Officer will lead on social media content, overseen by you. You will be responsible for writing the newsletters on MailChimp and creating a printed update for donors without email.

• Maintain our existing corporate partnerships, including attending events when required, and respond to proposals of new partnerships.

• Updating the website, blogs, events etc, in Wordpress.

• Overseeing the use and management of the donor database in Salesforce.

• Make excellent use of volunteers and pro-bono experts to support workload.

Finance

• Manage budgets. The UK and Kenya budgets will be created by the CEO and Kenya Operations Director usually, and then approved by the Board. You will use these to create fundraising budgets for applications and contribute to future iterations of the budgets as required.

• Track income and expenditure versus budget (in Xero), in order to prepare comprehensive budgets and accurate financial reporting for grants/funders. 

• Produce finance reports from Xero in order for the Treasurer to write finance reports for Board meetings, which may require insight from you on the source of income and likely future/pledged/secured income.

• As required you may be asked to make payments, if the CEO is unavailable.

• As required you may be asked to review the monthly requisition requests from Kenya to ensure they are aligned to the budget and to review income and expenditure reports from the previous month from Kenya, if the CEO is unavailable.

Impact

• Oversee the impact of the work in Kenya by coordinating MEL data collection alongside the team in Kenya (using the agreed MEL calendar), analysing results (survey results collected using Google Forms which are then downloaded to a spreadsheet), creating twice yearly impact reports (based on findings from the data analysis), reports for funders and impact stories for use in communications with donors and supporters. 

• Work alongside the team in Kenya to identify any areas of programme improvement or development for the next financial year in response to the impact data collected. 

• Facilitate quarterly reflection meetings with the Senior Management Team in Kenya to reflect on successes and challenges from the previous quarter, and plans/suggestions for the coming quarter.

Networking and Partnership Development

• Networking and partnership development with funders and other NGOs working in technical vocational training (TVET) or education programmes in Kenya or East Africa to share knowledge and learning. 

Senior Leadership Team 

• As a member of the senior leadership team, you will be required to support the organisational needs of the charity as required, deputising for the CEO when required. 

• Ensure that fundraising and impact activities are aligned to the UK and Kenyan Strategic Plans and complete activities/monitor progress towards achieving these. 

• Line-manage the Fundraising Support Officer. To include annual objective setting and quarterly performance reviews along with informal check-ins so ensure they feel supported and able to do their job to the best of their ability. Manage leave requests and absence.

Please download the Role Description and Application Pack for full details about the role, person specification and more importantly - what you can expect from us. You can also visit our website for more information.

In your cover letter please ensure you explain:

• Why you are interested in the role

• Your relevant experience (specifically include grant fundraising and impact/MEL experience)

• Your relevant skills and values

• Your availability to start

We look forward to hearing from you!

P.S. We've pledged to always show the salary, not require degrees and share interview questions in advance to make the recruitment process as stress-free and transparent as possible. We are committed to a culture of inclusivity. We are able to grow and learn better if we have a diverse organisation formed of the collective sum of individual differences, lived experiences, knowledge and self-expression. We support all accessibility requirements; our organisation is designed for everyone. We encourage participants from all backgrounds, so if there is anything we can do to make our recruitment process better for you/allow you to show your best self, please let us know. In recruiting for our team we welcome the unique perspectives you can bring in terms of culture, education, opinions, ethnicity, race, sex, gender identity, values, age, religion, disability, sexual orientation, beliefs, nation of origin and languages spoken. 

Contract Type: Permanent
Location: Home based (UK-Wide)
Salary: £33,438 - £36,515 per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 02 September 2022
Interview Date: TBC (via Zoom or Teams)

Please note the deadline for submitting applications for this vacancy is 23.59pm on the closing date.

They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About our client

Who they are

Our client is a vital source of support and a powerful force for change for everyone affected by dementia.

What they want

They will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What they do

They support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to our client for expert support through practical advice, emotional support, and guidance for the best next step
They join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How they do it

They’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia

About the role

The Individual Giving team has seen some fantastic results over the last 12 months! The Prize-Led Team’s activities have played a crucial part in this success – smashing results across several of their products.

In recent years, the Prize-Led portfolio has significantly developed, with a well-established Raffle programme, a Weekly Lottery product which has grown to over 30,000 players, and exciting new regular giving and online-gaming products.

The successful candidate will manage their Weekly Lottery side of the programme, so will be required to monitor results, make decisions to optimise campaigns and reforecast regularly to make sure they remain on or over budget. This role will be working across multiple channels, across acquisition and retention activity within a fast-paced and enthusiastic team.
They want to step up their Weekly Lottery offering, growing their number of players through face to face, direct response television, telemarketing, and digital channels.

They want to their make their Weekly Lottery as competitive as possible amongst other big charity lotteries. It’s a fantastic opportunity to really take ownership of a large part of the Prize-led programme.

The role also has line management responsibility for the Prize team assistant, so you will need to support them in the management of their marketing campaigns and their personal development – working together to deliver a range of exciting integrated campaigns.

About you

- Experience within Individual Giving (or a similar marketing/fundraising role) with an interest in Prize-led marketing.
- Ability to think analytically to improve their existing products and coming up with new ideas and channels to test based on past experience, running ideation sessions with agencies and keeping abreast of any key sector trends.
- Passion for supporting and developing your line reports.
- Developing strong working relationships with stakeholders both within and outside the organisation.
- Confidence to negotiate and influence stakeholders where necessary.
- Excellent budgeting skills; accurately commenting on performance against budget and reforecasting to reflect changes to campaigns, and to make sure the Weekly Lottery programme exceeds income targets.

Person Specification

- Excellent interpersonal skills, being approachable and friendly.
- Excellent communication skills, both verbal and written.
- Excellent attention to detail.
- Excellent IT skills and ability to use Microsoft packages confidently.
- Be enthusiastic and passionate with a can-do attitude.
- Be able to work collaboratively with other team members if/when required.

You may also have experience in following: Fundraising Manager, Individual Giving Manager, Donor Management, Fundraising, Fundraiser, Business Development, Senior Fundraising Officer, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Direct Marketing, etc.

Ref: 135 789

Department/Team: Development

Responsible to: Head of Individual Giving

Contract: Permanent

Location: Flexible mix of home working and from The Old Vic, 103 The Cut, London, SE1 8NB

Hours: Full-Time - 40 hours per week, inclusive of breaks, Monday-Friday. Additional hours will be required occasionally on some evenings and weekends to attend events. TOIL will be awarded in line with our TOIL policy.

The Old Vic offers the ability to work these flexibly under the guidelines in our New Ways of Working policy.

Salary: £35,000 - £37,000 per annum, dependent on experience

Direct reports: Individual Giving Officer

Benefits:

• Flexible working and a company culture that promotes good work/life balance
• Access to mental health support
• Commitment to learning, education and development
• Complimentary tickets for you and a guest to Old Vic preview productions
• Enhanced annual leave, starting at 25 days per year, increasing by one day per year up to 30 days (plus bank holidays)
• Festive day – discretionary additional day off around Christmas to spend with loved ones
• Time to volunteer – one day per year to support a charity or project of your choosing
• Cycle 2 work scheme
• Enhanced maternity/paternity/shared parental pay
• Staff social events

Role Summary

The Senior Individual Giving Manager efficiently manages the day to day running of The Old Vic’s individual giving scheme, working with the Head of Individual Giving and Individual Giving Officer to implement and carry out a yearly strategic plan to retain and increase support across all levels of membership and wider areas of giving.

Your Team

The Senior Individual Giving Manager works within the Development Department which fundraises for The Old Vic Theatre Company and The Old Vic Theatre Trust, which is a registered charity. Its aim is to raise voluntary funds for the theatre from individuals, companies and charitable trusts and foundations.

The department currently consists of: two Co-Directors of Development, Associate Director of Trusts and Foundations, Trusts and Foundations Officer, Head of Corporate Partnerships, Corporate Partnerships Officer, Head of Events, Events Assistant, Head of Philanthropy, Head of Individual Giving, Individual Giving Officer and Development Assistant.

Areas of responsibility

Individual Giving

• To develop of a yearly strategic plan for individual giving at The Old Vic, to include year-on-year giving (Membership), small and mid-size donations across channels, including online, and community or challenge led fundraising.
• To assume responsibility for The Old Vic’s philanthropic individual giving Membership scheme, OV Together.
• To retain and increase support by overseeing the delivery of an excellent programme of customer care, include the delivery of a range of benefits, priority booking and events.
• Together with the Head of Individual Giving, retain and increase support and generate and convert new prospects, to meet agreed annual individual giving targets of c. £1 million to contribute to the overall Development team target.
• To monitor progress against targets, ensuring fundraising costs stay within budgeted expenditure and Gift Aid restrictions.
• To work with the Head of Events to ensure a comprehensive Events strategy is delivered, in line with membership benefits, and to assist and attend events run by the Development Department to include individual events as required and corporate and sponsorship evenings as needed to support the wider team.
• To oversee and draft communications going out to individual supporters including season announcements, updates and invitations and segmenting mailing lists when necessary.
• To oversee ticket bookings and catering reservations for supporters, handing over processing to other members of the team as necessary, and to innovate time-saving new processes for automating bookings and reservations.
• To line manage the Individual Giving Officer, monitoring key performance indicators and objectives to ensure that targets are met.
• To lead on the implementation of all membership/individual philanthropy updates on the website, including the crediting of donors, and liaise with Marketing to ensure this is properly administered.
• To innovate and implement new fundraising projects, such as Tap to Donate scheme, creating supporting documents (e.g. case for support and rebrand of membership scheme).
• To oversee, with support from the Individual Giving Officer, the tracking of membership retention rates and other data analyses to inform the Individual Giving strategy and to mitigate against any downturn in renewal rates.

American Associates of The Old Vic

• To support the administration of the American Associates of The Old Vic membership and provide support to the Head of Individual Giving with the delivery of the scheme as necessary.

Database, Finance and Gift Aid

• To monitor weekly fundraising income and reporting progress to the Individuals team on a regular basis. Liaising with Finance and work to ensure management accounts reflect expected, received and forecasted income.
• To oversee the use The Old Vic’s database, Tessitura, for recording donations, memberships, prospects and events and with support from the Individual Giving Officer, making sure that records are fully up-to-date.
• To maintain and improve Tessitura functionality, training other members of the team as necessary.
• To ensure that all data complies with procedures for data integrity (e.g. Gift Aid, GDPR and PCI compliance).
• To oversee the use of The Old Vic’s database for recording donations, memberships, prospects and events, Tessitura and attend regular Tessitura User Group Meetings regarding issues, best practice etc.
• To set up Gift Aid for all individual memberships on Tessitura and support the processing of Gift Aid claims submitted to HMRC for all individual donations each quarter, ensuring that this income stream is maximised fully.
• To oversee the processing of monthly and annual Direct Debits and Tessitura.

Prospects and New Support

• To support the Head of Individual Giving on the maintenance of a team-wide prospect tracking system and help monitor the solicitation process.
• Together with the Head of Individual Giving and Head of Philanthropy develop new ways of giving e.g. Legacy Giving and contactless giving and take an active role in the roll-out, promotion, marketing and administration of these schemes.
• To identify new routes, channels and audiences to promote other ways of giving amongst existing Old Vic contacts, our database and new prospects.
• To support the Head of Philanthropy to develop integrated stewardship activities for legacy supporters – e.g. supporter newsletter, invitations to events, electronic and direct marketing and face to face meetings, ensuring all activities are in tandem with the overall stewardship communication programme for Individual Giving.
• To identify opportunities to further develop relationships with our existing supporters (e.g. cross-sell) and feeding this in to strategic plans for Individual Giving.
• Alongside the Head of Individual Giving and the Head of Philanthropy, implement strategies to acquire an increased number of gifts £10k+ to the theatre.

General Administration

• Support the team in researching and compiling information on prospects, writing supporter/prospect biographies for events and meetings and maintaining these on the database.
• Support the team in providing benchmarking research within theatre, the arts and the wider fundraising sector.

General Duties

• To keep the Development calendar up-to-date for forthcoming events and projects (OV Evolve and higher level support) and alert the team to pending dead-lines and to do’s.
• To ensure The Old Vic’s programmes, website and social media are regularly updated with Development information and liaise with Marketing as appropriate in achieving these tasks.
• To contribute proactively to Development team activities.
• To undertake training deemed necessary by the Directors of Development.
• To carry out any other duties as requested by the Directors of Development.
• To comply with The Old Vic’s Equal Opportunities, Sustainability and Health & Safety and Staff Handbook policies at all times.

This is not an exhaustive list of duties and the Theatre's management may, at any time, allocate other tasks which are of a similar nature or level.

Person Specification

Essential

• Experience as a front-line fundraiser, with a proven record of cultivating gifts and making successful asks for donations up to five figures and ideally knowledge of Membership schemes.
• Excellent interpersonal and stakeholder management skills and the ability to build good relations both internally and externally.
• Highly skilled and confident communicator, both written and verbal.
• Creative thinker and a flexible and adaptive worker.
• Self-motivated and proactive, ideally with line management experience.
• Able to manage multiple, conflicting priorities in a busy and vibrant workplace.
• Meticulous attention to detail, excellent proof reader.
• Demonstrated commitment to teamwork.
• Experience of using venue software Tessitura or other fundraising software.
• Knowledge of Gift Aid, Data Protection and PCI compliance regulations
• Availability to work additional hours occasionally to attend events or complete urgent work as required

Application Deadline

The closing day for this position is Monday 29 August 2022, 11.59pm.

The Talent Set are delighted to be partnering with an International Development charity to recruit Individual Giving Managers to their newly revamped team. These roles will bring a fresh approach to the charities supporter acquisition and engagement campaigns, maximising the lifetime value of the charities supporters and legacy pledgers. The role is paying a salary of c.£37,000 per annum, with hybrid working of 2 days per week in their Central London office.

Key duties include:

• Working with relevant Fundraising and Communications colleagues, develop and deliver the acquisition and retention strategies to help recruit new donors and legacy pledgers and maximise the value of existing support, increasing income in line with targets set.
• Project manage fundraising campaigns and legacy appeals, ensuring optimal delivery through integrated working and use of most appropriate channels.
• Ensure content is aligned with charity’s programme work, using a compelling story telling approach to engage and inspire supporters.
• Identify, research and recommend opportunities to further develop the scope of the charity’s individual giving programme, testing new channels, marketing strategies and products.
• Develop and roll out engaging supporter journeys that help to build relationships with donors and encourage their ongoing support, leading to long term income growth.
• Monitor and analyse appeal/campaign performance and make recommendations to optimise the acquisition programme for response and income.
• Analyse competitor campaigns to ensure the charity is up to date, and where possible, ahead of the market in acquisition and retention activities.

We’re looking for the following skills and experience:

• Demonstrable track record of acquiring new donors and growing net income, and/or increasing the value of existing support.
• A thorough understanding of marketing, donor development and supporter care.
• Significant experience managing and producing fundraising or marketing campaigns.
• Significant experience managing budgets.
• Experience using data and insight to review, improve and deliver integrated strategic supporter journeys.
• Good understanding of content governance and the creative process.
• Experience in managing relationships with suppliers and internal teams.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Be there when it matters

Sue Ryder has an exciting opportunity for a Senior Individual Giving Manager to join our dedicated fundraising team. As a Senior Individual Giving Manager you will be responsible for developing and driving the strategy for the Sue Ryder Individual Giving programme across the organisation. This includes coordinating and leading on the key appeals throughout the year; liaising with key internal and external stakeholders to deliver on acquisition and income targets; employing multiple channels with a particular focus on developing our digital offering.

Key duties & responsibilities:

•To lead on the planning, delivery and evaluation of Individual Giving campaigns across the organisation
•To lead on the development and delivery of fundraising products or new opportunities within the Sue Ryder Individual Giving Programme
•Identify and implement initiatives that will enhance the experience of Sue Ryder supporters, encouraging them to maintain and increase their support.
•Create and manage strategies to maximise long and short term income from existing individual supporters
•Liaise with the Supporter Experience and Journeys Manager to create and deliver journeys which increase level of participation, engagement and financial value.
•To keep abreast of industry-wide direct marketing developments and technological innovations and those beyond the charity sector with a view to introducing them to Sue Ryder where this would add future value.
•Ensure that the programmes are operating in accordance with established codes and are compliant with relevant regulations.
•To recruit, lead, inspire, develop and manage the Individual Giving Team to perform at the highest possible level and deliver excellent results
•To make positive contributions to the development of the Fundraising Strategy and take on a leadership role within the fundraising division and the wider organisation.
•Plan, manage and report on budget and investment into the Individual Giving programme taking a lead on creating, monitoring and managing business plans.
•To undertake specific projects as necessary and requested to support the Head of Public Fundraising.

Experience & Skills required:

•Degree level, member of a professional body or recognised graduate status (NVQ5), or relevant experience.
•Member of a professional body or recognised graduate status (NVQ5), or relevant experience.
•Extensive Individual Giving fundraising experience in a role with substantial responsibility for driving growth from cash and, ideally, mid-value programmes.
•Track record delivering innovation in generating income across multiple Individual Giving channels including knowledge of digital fundraising channels and DRTV.
•Experience in planning, implementing and monitoring of strategy and large budgets (£1m+) to agreed deadlines, managing parallel work streams and complex stakeholder relationships.
•Excellent interpersonal and relationship building skills
•Strong negotiating and influencing skills
•Project and stakeholder management

Sue Ryder benefits:
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Paid qualifications
• Corporate discount with hundreds of retailers and services
• Relocation allowance
• Staff discount of 10% on new goods online at shop
• Season ticket loan
• Cash referral bonus scheme
• Salary sacrifice car scheme
• Online Wellbeing Centre
• Free Will writing service
• Staff finance loans
• Structured induction programme and learning and development opportunities

If you want more than just a job, we want you. Join the team and be there when it matters.

Individual Giving Manager
FareShare

Victoria, Central London

£38,000

Charity People are delighted to have partnered with a FareShare in their search for an Individual Giving Manager.

This is a newly created, influential role and an opportunity to grow and shape a team very much at the start of its journey. During a time when the cost-of-living crisis is spiralling, this role will have a huge impact in touching thousands, possibly millions, of people's lives. FareShare are a national network of charitable food redistributors, made up of 18 independent organisations. Together, they take good quality surplus food from right across the food industry and get it to almost 10,000 front-line charities and community groups. The COVID-19 pandemic has shone a spotlight on the issue of food security in the UK and with it the charity's ability to get food to vulnerable communities. During 2021, they distributed 120 million meals reaching over 1 million people

The Role
This is a new role created specifically to help deliver and manage FareShare's ambitious supporter recruitment and development programme. You will take responsibility for the development and implementation of the Individual Giving team's direct marketing programme, along with developing and implementing a calendar of supporter acquisition and retention activities across digital and traditional channels in line with agreed workplans and budget targets. You will build and implement a framework for testing and rolling out supporter acquisition and retention strategies and keep up to date on the latest trends and techniques in fundraising and apply learnings as appropriate on new and existing supporter acquisition initiatives.

The Candidate

• Previous experience in multi-channel managing direct marketing campaigns, with knowledge of the latest trends and techniques in supporter acquisition and retention across multiple channels
• Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
• Experience of developing and managing lottery fundraising products Demonstrable track record in generating new income
• Demonstrable experience of strategic planning
• Able to demonstrate being a team player, an ability to work analytically and excellent written and verbal communication skills

Charity People are managing all applications for this role; interested applicants should send their CV to Ben Garner in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

Would you like to work for an award-winning charity who are inspiring world-leaders in research, support and campaigning? Here at Charity Horizons we are delighted to be supporting The Encephalitis Society in the recruitment of an Individual Giving Manager. 

Encephalitis is an inflammation of the brain with limited awareness and the Encephalitis Society have one simple mission… to increase global awareness of encephalitis, saving lives and building better futures. The Encephalitis Society is a state-of-the-art, award-winning charity who delivers quality services with passion and dynamism. The society raise awareness of encephalitis and collaborate on research into the condition They are highly regarded among the scientific and medical communities as well as their beneficiaries

The Role 

As Individual Giving Manager, you will be required to develop and deliver a strategy covering the key areas of individual giving, legacies, high value supporters and donor acquisition/retention. Main responsibilities will include:

• Development and delivery of strategies to maximise short and long-term income from existing individual supporters (including a focus on the delivery of individual giving communication plans, strategies for email etc.)
• Management of the individual giving function through direct marketing; supporter stewardship, digital fundraising; and legacy marketing to budget and agreed timeframes 
• Supporting the CEO and Director of Engagement with high value fundraising activities
• Creating inspiring storytelling to build long-term relationships with donors
• Using data to influence decision making and technology

The Person 

We are looking for individuals who are passionate about the work of this charity, and someone who will be committed to raising funds to improve the lives of others. Ideally you will come to us with Individual Giving, Legacy or Major Donor fundraising and be passionate about growing income within these prosperous areas. Most importantly you should be able to build relationships with ease, think creatively, and possess good copywrite and written communication skills. 

The team at Encephalitis Society is small but incredibly passionate and dedicated so we are looking for someone with a keen enthusiasm for the work of the charity and an ability to work well independently and as part of a team. Honesty, flexibility, dedication and positivity are all key attributes that we believe will make a person a success in this role and we would love to hear from you if this feels like a good match! The offices are based in Malton, but the charity is happy for people to work entirely remotely if this is your preference. 

If you wish to express your interest in this vacancy, please apply here or contact Charlie or Leanne at Charity Horizons for more information. 

Please note: if you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne at Charity Horizons who will be happy to advise on this.

Please be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition or pregnancy.

The Talent Set are delighted to be partnering with a large national Health Charity to recruit an Individual Giving Manager to lead & maximise supporter recruitment for this well-loved charity. The salary for this role will be £35-38,000 per annum inclusive of London weighting and they operate on a hybrid working structure with around 2 days per week in their Central London office.

Key duties include:

• To be responsible for achieving / exceeding agreed income and supporter volume targets through direct marketing recruitment and nursery stewardship activity, with a focus on Telemarketing activities.
• Managing a team of up to three, ensuring assigned activity is carried out on time, within budget and to agreed standards.
• Manage, maintain and build good relations with multiple suppliers, proactively investigating and resolving any issues relating to underperformance and providing positive feedback for excellent performance.
• Critically assess concepts and scripts presented by creative and fundraising agencies. Design and test new creative / scripting approaches to maximise campaign outcome.
• Liaise closely with the Retention, Innovation and Development Teams to deliver communications that maximise outcome of customer contact strategy, to develop supporter relationships, improve retention and income generation.

We’re looking for:

• Proven experience of applying the principles and techniques of Individual Giving / Direct Marketing within a multi-channel, multi-discipline environment, with a particular focus on supporter recruitment and/or telemarketing.
• Understanding of the effective development and use of supporter contact strategies, turning analysis and insight into high performance actions.
• Experience of working with, negotiating with, and controlling outputs of external agencies and internal departments, including contractual obligations.
• Strong project-management experience, including managing budgets, schedules, creative development and supplier relationships for fundraising direct marketing campaigns.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

This is a great opportunity for an experienced officer or an executive ready to take the next step.  You will manage direct marketing campaigns across a range of channels, helping to retain and steward donors through our programme of appeals and communications as well as helping to recruit new donors. You will be part of small but busy team delivering fundraising products including cash appeals, gaming, trading, regular giving, and legacies. This role will help to raise vital income to fund MDUK’s care, support and advocacy services as well as funding ground-breaking research into treatments and potential cures for muscle-wasting conditions.

Applicants

The successful candidate should have:

• Demonstrable experience creating and managing direct marketing campaigns for a charity

• Proven copywriting, editorial and proofreading skills, with ability to tailor copy to the audience

Expectations in the role

• To project manage a programme of direct marketing campaigns (including but not limited to mail, email, digital and telemarketing); including campaign planning, creative development, researching content and images for new appeals and newsletters and writing copy, coordinating the internal review process, briefing data extractions, set up of backend procedures, ensuring all materials are up to date, co-ordinating print and production and liaising with agencies
• To provide campaign reports, analysis and evaluation as requested by the Head of Individual Giving; drawing conclusions and making recommendations to support future activity
• To monitor the range of DM inboxes and to provide high-quality personalised responses to supporters including regarding direct marketing campaigns and our online shop

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, health cash plan, and an employee assistance programme.

Location

This role is contractually office based but with a great deal of flexibility for home working. 

   

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Individual Giving Fundraising Manage
The Royal Navy and Royal Marines Charity
Portsmouth, Hybrid Working and Home Working Offered
£30K - £35

Charity People are delighted to be partnering with The Royal Navy and Royal Marines Charity to recruit an Individual Giving Fundraising Manager.

The Royal Navy and Royal Marines Charity (RNRMC) provide a lifetime of support to the men and women of the Naval Service and their immediate families wherever and whenever they are in need. They exist to support every Sailor, Marine and their Families for life

We are looking to recruit a strong direct marketer or fundraiser to come in and work to grow individual and regular giving income for the RNRMC, across a range of exciting channels. As part of the role, you will line manage 3 members of staff (2 part time and 1 full time) and take a lead and implementation of a programme of new 'insight led' fundraising activities. These will involve optimising tech opportunities such as apps, crowdfunding and cryptocurrency to name a few.

The role covers lots of collaboration with the Marketing and Communications team to ensure new campaigns are launched and delivered appropriately. You will also manage budgets, project manage campaigns from start to finish and be responsible for post campaign analysis.

The role holder will have relevant Charity fundraising experience with understanding of supporter acquisition and retention, supporter journey development and understanding of emotional and behavioural motivations for giving. You will be self-motivated with the ability to use own initiative have an ability to manage multiple tasks to time deadlines, be a team player with an approachable and cooperative attitude and be able to deal calmly and effectively with unforeseen problems.


Charity People are managing all applications for this role, interested applicants should send their CV in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

I am delighted to be working with national charity Carers Trust to recruit a new Individual Giving Manager to join its passionate Team. It will be responsible for recruiting, retaining and cultivating relationships with donors including cash, regular gifts and legacy giving and managing a challenge event programme. The organisation is looking for a direct marketing fundraiser to deliver an individual giving strategy that includes print and digital acquisition and retention.

This role will be responsible for the operational delivery of the Individual Giving business plan, using proven fundraising techniques across print and digital to grow and diversify the charity’s programme, engaging with both new and existing audiences. This role will plan, manage and deliver impactful campaigns, looking after relationships with suppliers to ensure smooth delivery of campaigns. The postholder will line manage the Fundraising & Donor Care Assistant.

The successful postholder will have experience in:

• Developing an Individual Giving programme across acquisition, retention and/or legacy
• Understanding and experience of utilising data and databases
• Analysing and interpreting results and trends to inform future planning and campaigns
• Managing integrated campaigns including digital and offline channels

Salary: £32,899 (plus £3,000 Inner London Weighting)

Location: London, SE1 with hybrid working options available

Deadline: applications reviewed as received

Hours: Full-Time

If you would like to have an informal discussion, please call Christina on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.