Head of member support jobs

We are seeking a Head of Governance reporting into our Chief of staff and leading a team of four, comprising two Senior Governance Officers and two Governance Officers.

This is an exciting opportunity to join The National Lottery Community Fund in a pivotal leadership role, where you will be given the opportunity to shape and strengthen governance function and frameworks while providing expert support to executives, non-executives, and the Board.

As a trusted advisor to the Chair, you will play a pivotal role in ensuring robust governance, compliance, and assurance in line with our regulatory requirements. You will lead a skilled team delivering strategic governance oversight in a modern, agile way that supports the whole organisation.

Why Join Us?

This is a unique opportunity to shape governance at a senior level within a purpose-driven organisation. You will work alongside senior leaders and stakeholders, influence strategic direction, and lead meaningful improvements that make a lasting impact.

Key Responsibilities

• Lead and develop all areas of governance across the Fund, ensuring efficient, effective, and compliant practices.
• Provide strategic governance oversight, driving consistency and harmonisation across committees and decision-making forums.
• Act as a proactive and trusted advisor to the Chair of the Board.
• Oversee governance support for UK-wide and England-based decision-making bodies, simplifying and improving ways of working.
• Manage a complex cycle of governance meetings, ensuring excellence in delivery and decision-making support.
• Lead the appointment, induction, and development of non-executive members.
• Build and lead a high-performing governance team, fostering development, coaching, and continuous improvement.
• Work closely with the sponsor government department and lead governance improvement initiatives aligned to our One Fund ambition.
• Contribute strategically as part of the Directorate leadership team, supporting corporate planning and taking collective responsibility for staff.

About You

You are an experienced and influential governance leader with a track record of delivering strategic oversight and driving organisational improvement. You bring:

• Significant experience leading a governance function within a complex or public sector organisation.
• Proven ability to streamline processes and strengthen governance assurance.
• Experience providing strategic, proactive support to senior executives and Boards.
• Strong knowledge of relevant legislative frameworks (including the National Lottery Act and Public Sector Equality Duty).
• Expertise in delivering governance improvements through harmonisation and matrix working.
• A strong people leadership background, with experience coaching and developing high-performing teams.
• Excellent stakeholder management skills and a commitment to outstanding customer service.

Interview details:

• Date: Week Commencing 6 July 2026
• Format: Online
• Location: UK Wide

The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

For an informal discussion about the role, please contact the recruitment team

For any questions about the recruitment process, please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria

1. Proven leadership experience of a governance function within a complex, regulated or public sector organisation.
2. Demonstrable expertise in governance frameworks and compliance, with the ability to ensure adherence to statutory and regulatory requirements.
3. Significant experience advising senior executives and Boards, including acting as a trusted and proactive strategic advisor.
4. Strong track record of improving governance practices, including streamlining processes and driving consistency across committees or decision making bodies.
5. In-depth knowledge of relevant legislation, including the National Lottery Act and Public Sector Equality Duty (or equivalent regulatory frameworks).
6. Experience leading and developing high-performing teams, with a focus on coaching, mentoring, and building capability.
7. Exceptional stakeholder management skills, with the ability to influence and build strong relationships across internal and external stakeholders, including government departments.
8. Excellent organisational and operational skills, including managing complex governance cycles, delivering high quality outputs, and ensuring attention to detail and assurance.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Do you have a background working in the care sector?

Are you looking for a rewarding leadership position within a mission-drive organisation that has strong values?

Since our launch in 1994, Bethphage has grown, diversified, and built an exceptional reputation for person-centred care. We are a charity that truly puts the people we support at the heart of everything we do, and our commitment to excellence is reflected in our Investors in People Gold accreditation, which we’ve maintained for 12 years.

The Head of Operations manages the Area Manager Team with a broad yet detailed oversight on service delivery across all provisions. With an organisation-wide focus, you will work closely with colleagues who oversee Quality, Positive Behaviour Support (PBS), Development, HR and Finance.

Over the next two years, the successful candidate will continue to deliver our current strategic plan (2024-28), further developing external relationships while working closely and effectively with commissioners, health colleagues and contacts from competitor organisations.

 Core Duties

• Provide decisive and clear leadership to your Area Managers and across the wider organisation
• Ensure that Bethphage’s services are managed and delivered in accordance with regulatory, legislative, and contractual requirements, as well as our values and vision for future development
• Ensure policies and procedures are implemented and adopted across the charity
• Ensure compliance with Safeguarding policies
• Ensure absence and performance management is dealt with across the operations team
• Ensure staff are treated respectfully and professionally, valued for their contributions and encouraged to develop their knowledge and experience
• Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes
• Monitor the external landscape for emerging themes and changes in government policies
• Manage and monitor budgets
• Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance

The Head of Operations is an essential member of the Executive Management Team (EMT), working effectively with the other five EMT members to develop the business strategically and continue to provide relevant, excellent, outcome focused service provision; whilst ensuring that Bethphage diversifies into new ways of working to remain fit for purpose and continue to be a provider and employer of choice.

Essential requirements

• Minimum of a Level 5 in Health and Social Care and/or management qualification
• Demonstrable experience working in the care sector working with people with disabilities
• Background working at a senior level
• Experience of leading and delivering projects
• A track record of working with local authorities, commissioners and families
• Effective budget and resource management
• Driver with own vehicle (you must have or be willing to get business class insurance)

Please submit a CV in the first instance.

We welcome you to apply before 11:59 on 19th June 2026.

Interview Date: TBC

If you would like more information, please get in touch with Louis Eastwell of Hire Purpose.

Hire Purpose champions inclusive recruitment.

We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity, and inclusion.

Hire Purpose is also proudly a B Corp certified business that has met B Lab UK’s high standards of social and environmental performance, transparency, and accountability.

Forest Bridge School, a highly regarded special free school in Maidenhead, Berkshire, for children and young people with a primary diagnosis of autism, is seeking a Head of Operations.

The school delivers an integrated approach that combines ABA (Applied Behaviour Analysis), evidence-based therapy, and tailored curriculum pathways to maximise pupil outcomes and preparation for adult life. The school’s motto is “Through Adversity to the Starts” and is recognised for innovation, high expectations, and transformational outcomes for children and young people with autism.

The Role

The Head of Operations provides senior operational leadership, oversight and assurance across the school’s support services, ensuring that operational HR, finance processes, Site, ICT, Health & Safety, data protection, and compliance arrangements function effectively and lawfully.

The role is focused on implementation, oversight, consistency, quality assurance and risk management, with responsibility for day-to-day operational activity delegated to the Operations Lead.

Key Responsibilities

• Participate fully as a member of the Senior Leadership Team, contributing to the effective leadership and management of the school
• Provide professional operational advice and assurance to the Headteacher and SLT
• Work with the CEO, Headteacher, and Head of People Strategy and Finance to support budget monitoring and financial planning
• Provide oversight of day-to-day financial processes, ensuring compliance with financial policies and procedures
• Provide senior leadership, line management and performance oversight of the Operations Lead
• Lead on Health & Safety alongside the Headteacher and Site Manager
• Provide oversight of ICT infrastructure and support services
• Act as the school’s Data Protection Officer
• Work closely with the Headteacher and Head of People Strategy and Finance to ensure operational HR practices reflect the school’s ethos, policies and workforce requirements

We are looking for a candidate who has:

Essential

• Relevant professional qualification or demonstrable expertise in one or more areas: HR, Finance, Business Management, Operations, or Public Sector Management
• Strong working knowledge of financial procedures, controls and budget monitoring
• Strong working knowledge of operational HR practices
• Experience of leading and managing multi-disciplinary support services (e.g. finance, site management, HR, ICT, administration)
• Experience of line management and developing others
• Experience of working at a strategic or senior leadership level, contributing to organisational planning and improvement
• Strong leadership and people management skills, with the ability to set direction and hold others to account
• Strong communication skills, both written and verbal, including report writing for senior leaders and governors

Desirable

• Experience supporting financial audits (internal or external)
• Experience using school MIS, HR or finance systems
• Strong working knowledge of School Business Management or equivalent (e.g. SBM, MBA, NPQEL/NPQSL)
• Data analysis skills to support operational reporting
• Experience of Site projects
• Experience acting as (or supporting) a Data Protection Officer

Applications close on Wednesday 24th of June, with interviews being held on Wednesday 1st of July.

Forest Bridge School is committed to safeguarding and promoting the welfare of all children. The successful applicant will be required to undergo an enhanced DBS check and comply with all safeguarding requirements.

If this sounds like you and you're keen to hear more, please do get in touch ASAP!

Please note, only successful applicants will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you a talented Fundraising leader who believes every young person deserves the chance to reach their potential?

About the opportunity

This is a unique opportunity for an ambitious fundraising leader to make a visible and lasting impact on the lives of young people every day.

As Head of Fundraising at The Hive, you will play a pivotal role in shaping and delivering our income generation strategy, working collaboratively with a passionate team while enjoying a high degree of autonomy and influence.

Salary: £51,776 - £60,702 depending on experience
Location: Hybrid, but minimum 3 days on site in Birkenhead
Benefits: 5% employer pension; 33 days annual leave including bank holidays; access to OnSide's Talent Academy and network;

About The Hive

Based in Birkenhead, The Hive Youth Zone supports over 3,000 young people each year, with more than 900 visits every week.

Open for nine years and operating seven days a week we provide universal youth services, targeted support and a wide range of activities for young people.

Our members reflect the community we serve, with over 60% coming from some of the country's most deprived wards and more than 35% living with an additional need. The Hive is a vibrant, welcoming and energetic environment, with a fantastic team and a strong commitment to empowering young people to shape our services and their futures.

About You

We are looking for a strategic and hands-on fundraising leader who can inspire others while also delivering exceptional personal results.

You will bring a strong track record of securing significant income and building sustainable fundraising pipelines. In particular, we are keen to grow income from strategic partnerships, trusts and foundations and statutory contracts, so experience in these areas would be especially valuable.

When applying, please demonstrate:

• A strong track record of fundraising success, consistently achieving financial targets and growing unrestricted income.
• Personal experience securing six-figure gifts or partnerships through major donors or corporate partnerships, trusts and foundations or contracts.
• The ability to think and act strategically across multiple income streams, while remaining close to delivery and leading from the front.
• Experience of - or the curiosity and capability to - develop and deliver communications or stakeholder engagement strategies that strengthen supporter relationships and generate new fundraising opportunities.
• A strong understanding of the challenges facing young people and underserved communities, alongside a genuine commitment to equity, diversity and inclusion.

The Hive believes that diversity makes them stronger. They actively encourage applications from candidates from all backgrounds and communities, and are committed to creating an inclusive environment where everyone can thrive.

If you are as excited by this unique opportunity as we are, you'll want to get in touch for further details on how to make your formal application.

To apply, please send a copy of your profile or CV in the first instance to Ellen Drummond at Charity People.

Deadline: 9am on Friday 19^th June

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We are looking for a passionate, dog welfare and training literate, manager to energise, inspire and lead Chilterns Dog Rescue Society into the future

CDRS is a successful and established dog rehoming charity working from our ‘state of the art’ Rescue Centre near Wendover, Bucks.

Our passionate staff, volunteers and members are striving to make life better for our dogs using their kindness and expertise.

This is an exciting opportunity to drive the charity forwards and shape it for the future

Will you join us and make life better for dogs?

Job Title: Head of Dog Rehoming Charity

Reports to: Board of Trustees

Location: Bromley Heights Rescue Centre HP23 6LD

Salary: £35-40k

Hours: 40 per week on an agreed rota (includes weekends and bank holidays)

Contract type: Permanent, full-time

Responsibilities

Be responsible for all aspects of the Charity - dogs, people, facilities ,compliance and finances

Manage the charity and the skilled staff within it

Optimise the rescue of dogs and maintain the high quality of care currently in place

Drive the marketing, brand awareness and fundraising of the charity

Actively promote high standards of care with the staff and volunteers

Support and co-ordinate the volunteers, foster carers and members

About the team

We have an experienced team of 13 staff in place across the Charity. They are passionate about caring for the dogs and finding suitable loving homes for them in the next stage of their lives.

What we’re looking for

Essential

· A self starter with a  passion for improving the lives of the dogs in our care

· Proven senior leadership experience in a charity, animal welfare, or similar organisation.

· Strong understanding of animal welfare principles and UK legislation affecting rehoming charities.

· Demonstrated ability in strategic planning, team leadership, and financial oversight.

· Successful track record in fundraising, stakeholder engagement, and partnership building.

· Excellent communication, people management, empathy, and decision-making skills.

· Good listening skills and openness to staff proposals, suggestions. Utilisation of existing staff experience and qualifications

· Experience working directly in rescue, veterinary, or kennels environments.

· Knowledge of health and Safety and employment law

Desirable

· Knowledge of marketing, PR, and community engagement strategies.

· Qualification in charity management, business administration, or animal welfare.

What we offer

28 days holiday per year including bank holidays

Pension scheme

Lovely working environment in the Chiltern Hills at our modern rescue centre

A fulfilling and fun role rescuing dogs and giving them a better life

Interested? Here’s how to apply:

Application closing date: 21st June 2026

Interview date: 28th June 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

anonymised application form and cover letter
In-person interview at the centre
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation – where we welcome diversity of thought, value individuals’ experience and can reach and partner all areas of society – is crucial if we’re to help more dogs. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at CDRS and we encourage applications from talented people across all communities.

CDRS is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role

Hays Senior Finance is proud to be working in partnership with St Nicholas Hospice, who are looking to appoint a Head of Finance. This is a pivotal appointment where you will lead and deliver on financial aspects of their ambitious plans.

St Nicholas Hospice Care is a local charity, which strives for something better in the provision of high-quality, specialist palliative care, emotional and practical support, so that no-one in West Suffolk and Thetford has to face dying, death and grief alone.

St Nic’s supports thousands of local people. Hospice support is there not just for patients, but for their families and friends too, offering everything from specialist medical and bereavement care to practical help. They aim to provide the very best experiences for those facing dying, death and grief, with our actions and behaviours promoting the charity’s values of compassion, accountability, respect, and equity.

The charity and its trading subsidiary have a combined annual turnover of circa £9m. The Finance Department has responsibility for delivering all finance functions across the group.

In addition, the Finance team plays a strong and increasingly strategic business‑partnering role across the organisation, working closely with directors, heads of departments and managers to provide financial insight, challenge, and support decision‑making, enabling effective operational planning, financial sustainability, and alignment with the charity’s strategic objectives.

The Head of Finance is responsible for the leadership and performance of the Finance team to provide sound financial information and specialist advice to directorate and committees to facilitate the Hospice’s strategic and operational business plans, ensure the effective management of financial resources and to support change and enable improvement.

The Role:

• Strategic Leadership: Drive the financial direction and long-term viability of the hospice and contribute to the financial health of the charity.
• Operational Excellence: Oversee the finance function, ensuring sustainable planning, budgeting, and financial management.
• Team Collaboration: Be a visible member of the Senior Leadership Team, enhancing our positive, values-based culture.

What They’re Looking For:

• Qualifications: ACA, ACCA, CIPFA, CIMA, or equivalent.
• Experience: Proven leadership in finance within a charity or similar organisation.
• Skills: Strong financial acumen, stakeholder communication, and team management.

You will also fulfil the role of Company Secretary for the charity and the trading company. whilst operating as a senior leader within the Charity.

St Nicholas Hospice has a collaborative and supportive team culture, so it is essential that you have the ability to “roll up your sleeves” and be involved in the day-to-day operations. In addition, a key element of the role will be leading and influencing others to continue to innovate and improve their financial processes.

Why Join the St Nicholas Hospice?

• Impactful Work: Play a central role in developing and delivering financial plans to support in an environment where everyone is encouraged, energised and enabled to play their part in delivering the Hospice's vision
• Supportive Culture: Join a collaborative team that values innovation and continuous improvement in its service of local communities.
• Great Benefits: Competitive salary, attractive annual leave, life cover, and flexible working arrangements, including hybrid working.

Ready to Make a Difference? If you have the drive, passion, and enthusiasm to help them to achieve their mission and vision, we want to hear from you!

For more information about the role and organisation please contact Senan Pierce, Senior Business Director at Hays Senior Finance who is the retained consultant working in partnership with St Nicholas Hospice.

Closing date for all applications:  28th June, 2026.

Interviews will take place: 7th and 8th July, 2026.

All third party & direct applicants will be forwarded directly to Senan Pierce at Hays Senior Finance to be screened as part of the recruitment process.

Hybrid or home working with an expectation to be in the London office occasionally

Temporary – 6 months FTC

Full time but open to conversations around flexible working or part time

Context and Background

The NSPCC’s mission is to end cruelty to children. Today, the NSPCC lobbies government on child welfare issues, leads national campaigns and offers front line service support for thousands of vulnerable children. We do this directly and through schools, local safeguarding children’s boards and others, offering support, advice and training.  Since 2006, we have run Childline, the telephone helpline and counselling service.

Beyond our front-line support services, campaigns and consulting provisions, we carry out a comprehensive programme of groundbreaking research.  With a core staff and thousands of nationwide volunteers, the NSPCC remains a central organisation in the fabric of British society, with the welfare, protection and prosperity of children at the centre of everything we do.

The Supporter Data Operations team is part of the Fundraising Operations team in the Engagement & Fundraising Directorate.

The team is responsible for donation processing, data processing, data quality, and user training and support. The team are also involved in delivery of our ongoing Supporter Centricity project, focussing on delivering Salesforce to maximise engagement as part of the wider programme.

The Associate Head of Supporter Data Operations leads and manages a varied team who work with stakeholders across Engagement and Fundraising, Technology, and Finance. The postholder is responsible for c20 office based and remote staff.

Job purpose 

· Strategic Development: Lead on recommendations to evolve teams, responsibilities and ways of working post Salesforce go live, ensuring that the NSPCC and our supporters benefit from the new technology.

· Team Leadership: Empower and enable the Supporter Data Operations team; foster collaboration and a culture of high performance and accountability. Support and upskill the team to evolve through change.

· Business Product Ownership: Own the vision and roadmap for the Salesforce platform for Engagement and Fundraising, ensuring it helps us to put supporters and audiences at the centre of the way we work whilst meeting organisational needs. Prioritise the backlog, balancing project and “BAU” development, working closely with business and technical stakeholders.

Key relationships - Internal

· Reporting to the Head of Fundraising Operations

· Line manages Managers within Supporter Data Operations

· The Supporter Centricity Technology project team who are leading on the replacement of supporter data systems

· Maintain a close connection with Tech teams, including working closely with the Associate Head of Data Engineering

· Senior Business Stakeholders across the Income Generation Directorate and more widely.

Key relationships - External

• Technology and infrastructure vendors and partners 

Main duties and responsibilities

· Provide effective line management and leadership within the Supporter Data Operations team. Ensure all team members are supported and empowered to deliver high quality work. Ensure that high performance is recognised, achievements are celebrated, and low performance is addressed and rectified.

· Identify opportunities to build new skills in the team on Salesforce, prioritising individual and team development.

· Evolve team structures as needed in line with Salesforce platform development, ensuring that the team has clarity of expectations and responsibilities. Identify opportunities to refine and strengthen how the team works in line with organisational priorities.

· Manage the Supporter Data Operations team budget, ensuring good value for money and maintain relationships with suppliers.

· Act as interim business product owner for the Salesforce platform, prioritising the backlog against business need and setting up ways of working for the long-term operational management of the platform.

Responsibilities for all Staff within the Engagement and Fundraising Directorate

· To actively participate in regular team meetings and department meetings, contributing to discussions and decisions which will be beneficial to the NSPCC’s development of fundraising activities. 

· To behave at all times in a manner consistent with the NSPCC’s Values. 

· To ensure data used in relevant systems is current, accurate and reliable. 

· To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures. 

•A commitment to safeguard and promote the welfare of children and young people

Person specification

· Proven experience in leading operational data teams, setting strategic direction, and with the ability to inspire and motivate them.

· Experience of effectively leading a team through a technology change programme, ensuring they are upskilled and providing technical support where required.

· Experience with and strong understanding of current and emerging platform technologies (for example, Salesforce CRM and data cloud platforms).

· Excellent understanding of data management principles, including data governance, quality and security.

· Experience in leading on the delivery of a large complex portfolio of work, working with stakeholders to agree and prioritise work, driving delivery, and implementing strategies to reduce unplanned work.  

· Excellent communication and stakeholder management skills.

· An outcome-oriented individual who is focussed on solving problems and driving the team forward.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Head of Fundraising

National Role

Salary: £75,000 - £80,000

Are you a strategic fundraising leader passionate about transforming young people’s lives through STEM education? Are you driven by building meaningful partnerships and securing sustainable, multi-year income? If so, this is your opportunity to play a pivotal leadership role in a highly purpose-driven organisation with a mission focusing on improving teaching, enriching learning, and growing the STEM talent pool, to open up a world of opportunities.

About Us

At STEM Learning, we believe every young person deserves access to high-quality STEM education and career support, regardless of their background. We aim to empower students with the skills and knowledge to thrive. 

The Role

Reporting directly to the Chief Executive, and as a member of the Senior Management Team, you will lead our fundraising strategy and team to secure significant, multi-year income from major donors, trusts and foundations and corporates. You’ll be responsible for expanding our funding base including with high-net worth individuals, deepening key relationships, and ensuring STEM Learning has the partnerships and resources to achieve its mission.

What we’re looking for

We’re looking for an entrepreneurial, relationship-driven leader who will take ownership for identifying opportunities for new funds and contribute to the overall fundraising strategy of STEM Learning. You’ll have:

• A strong track record of securing significant income from high-net-worth individuals and trusts and foundations.
• The confidence and gravitas to engage senior stakeholders, trustees, and C-suite decision-makers and must be comfortable ‘making the ask’.
• Exceptional communication and influencing skills, with a collaborative, values-driven approach.
• Experience leading and empowering teams to achieve shared goals and maintain momentum.
• Creativity, resilience, adaptability and the ability to manage multiple priorities in a fast-paced environment.
• A passion for and understanding of the power of STEM education and enrichment is desirable.
• Experience of establishing or maintaining a Fellowship programme is desirable, but not essential.

By joining us, you’ll:

· Contribute to exciting, high-profile STEM initiatives that have a lasting impact on students and employers alike.

· Work alongside passionate colleagues dedicated to shaping the future of STEM careers.

· Be supported by a collaborative and dynamic work environment that fosters innovation and creativity.

· Gain the opportunity to grow professionally.

· If you’re passionate about STEM education and ready to progress your career in project management, we’d love to hear from you.

Our Benefits

• 30 days holidays plus bank holidays (plus your birthday)
• Access to an attractive pension scheme
• Our full-time hours are 37 hours per week
• Up to 3 paid volunteering leave days per year
• A comprehensive employee assistance programme
• Access to a voluntary staff benefits scheme including cycle to work loan scheme; health cash back plans; free eye tests; discounted vouchers and much more.

Next Steps

Click to apply and you will be directed to our website.

The closing date for applications is 26 June 2026, at 14:00.

First stage Interviews (via Teams) – 2/3 July 2026

Second stage interviews – week commencing 13 July 2026

Please provide us with:

• Your up-to-date CV including the contact details of two referees (please note, references will not be approached without your permission and will not be taken up until the offer stage)
• A covering letter (no more than the equivalent of 2 sides of A4) explaining your interest in the role and why you think you would be the ideal candidate.

STEM Learning strives to be diverse and inclusive – a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.

We foster a culture where every employee’s voice is respected and valued.

QuarterFive are delighted to be supporting STEM Learning, a leading educational charity that believes every young person deserves access to high-quality education and career support, regardless of their background. 

Reporting directly to the Chief Executive, and as a member of the Senior Management Team, you will lead the organisation's fundraising strategy and team to secure significant, multi-year income from major donors, trusts and foundations and corporates. You’ll be responsible for expanding their funding base, deepening key relationships, and ensuring the organisation has the partnerships and resources to achieve its mission.

Fundraising has developed rapidly in recent years, with investment, board-level commitment and a growing team driving success. With strong foundations in place and a portfolio of high-value partnerships, there is an exciting opportunity to scale their strategic influence and deepen their impact.

We’re looking for a relationship-driven leader who will take an entrepreneurial approach to identifying opportunities for new funds and develop long-term, high-impact partnerships.

This is a hybrid but mostly home-based role, with monthly team meetings and occasional overnight stays at the N.England headquarters, and fortnightly attendance at the London office. All travel costs covered.

As Head of Fundraising, you will:

• Lead on fundraising strategy with major donors, trusts and foundations and corporates, focusing on driving  new funder engagement and developing long-term, high-impact partnerships
• Secure high-value, multi-year funding partnerships with major donors, trusts and foundations and corporates, achieving six-figure and above income targets
• Manage, develop and inspire a team of five, fostering a proactive, collaborative, innovative and high-performing culture
• Build and maintain a strong, diversified pipeline of new and repeat funders aligned to organisational priorities and ethical fundraising principles
• Engage senior stakeholders including the CEO, Chair, Trustees and senior partners to unlock networks and open opportunities
• Work closely with programme and delivery teams to create compelling funding propositions and ensure excellent stewardship and impactful reporting
• Represent the organisation at senior-level networking events, conferences and sector forums, influencing decision-makers and strengthening brand positioning

Essential skills and experience:

• Success in securing and growing income from a range of sources, including HNWIs and trusts and foundations — delivering six-figure and multi-year partnerships
• Skilled relationship builder with experience developing and stewarding complex, multifaceted partnerships that deliver mutual value and long-term impact
• Strong managerial skills to empower teams and support their professional development and enjoyment in their role
• Strategic business developer with the ability to build and maintain a strong pipeline of funding opportunities, identifying, cultivating, and converting prospects to meet fundraising targets
• Entrepreneurial and proactive, with a strong sense of ownership and the confidence to identify, shape, and present compelling cases for support
• Collaborative and influential, experienced in working across matrix structures and with remote or cross-functional teams to achieve shared goals, ensuring alignment and effective delivery
• Highly skilled communicator, comfortable presenting to diverse audiences and tailoring messages to inspire and engage at all levels
• Strong networker, eager to represent the organisation at events and conferences, identifying new opportunities, and staying informed on market trends and developments in the philanthropic and corporate partnership landscape

Desirable, but not essential:

• An understanding and general knowledge of the education landscape in the UK
• Experience of establishing or maintaining a Fellowship programme

Employee benefits include:

• 30 days annual leave plus bank holidays
• Up to 15% employer pension contributions 
• Private health care via Benenden Health plus Healthcare Cash Plan and Dental Plan
• Annual salary review
• Electric Car Benefit Scheme

The Vacancy

**Part-time fixed term contract until December 2027 with possible extension. This is a new role that could be carried out 3 or 4 days a week **

Who we are

We are RCVS Knowledge, a charity with a mission to advance the quality of veterinary care for the benefit of animals, the public and society. We empower and support veterinary teams to provide evidence-based, quality care and improved animal health and welfare outcomes.  We are the charity partner of the Royal College of Veterinary Surgeons (RCVS). This role reflects our organisational values: integrity, collaboration, ambition, inclusion and empowerment

Job purpose

We are seeking a strategic, collaborative and experienced Head of income and partnerships to drive forward and deliver our plans for income growth and diversification in line with our 5-year organisational strategy.

This is a new, pivotal role at a defining moment for the organisation. As we evolve our operating model and ambitions, you will lead the development of a more diverse, sustainable and innovative income portfolio, ensuring we can continue to grow our impact in advancing the quality of veterinary care for the benefit of animals, the public and society.

Reporting directly to the CEO and working closely with your senior team colleagues, you will develop and implement our income generation strategy, unlocking opportunities across industry partnerships, trust and foundations and individual giving.

We’re looking for someone who is both strategically minded and comfortable with hands-on delivery, and who will take a proactive approach to building our income-generating capacity from the ground up.

Key responsibilities

Strategy and leadership

• Play a key role in developing and refining our income strategy to meet our organisational strategy and priorities
• Take a leadership role in income generation, collaborating with colleagues to identify and take forward opportunities for income generation and partnerships
• Advise the CEO and senior team on growth opportunities and strategic partnerships while providing coaching, guidance and support to the team on best practice in developing successful partnerships to generate income
• Encourage cross-team collaboration on income opportunities
• Work with the CEO and the rest of the senior team to set the annual business plan and budget, and monitor delivery and performance

Delivery

• Build, manage and deliver a pipeline of opportunities across multiple income streams, with a primary focus on industry partnerships, trusts and foundations, and the development of individual giving.

• Develop and secure high-value partnerships with carefully selected industry partners in line with our partnerships policy. Oversee stewardship of partners to develop successful strategic relationships in both the short and long term

• Work with senior team colleagues, clinical leads and other team members to develop compelling, outcome-driven cases for support
• Explore and support potential opportunities for income generation in other areas such as public sector and earned income.

Performance and compliance

• Monitor and report on progress towards KPIs and income targets
• Create and enhance systems, processes and tools to develop the charity’s income-generation capability
• Ensure compliance with fundraising regulation and best practice
• Work with finance colleagues on forecasting, reporting and income tracking.

Person specification

Essential

• Substantial experience leading income‑generation activity, including developing strategies, building pipelines and securing income across multiple streams
• Strong track record of developing and stewarding high‑value partnerships that deliver income and impact
• Experience personally leading successful bids, proposals and pitches
• Confidence operating both strategically and hands‑on within a small or medium-sized organisation
• Strong senior‑level stakeholder‑management skills and the ability to translate organisational strengths into compelling cases for support
• Solid financial literacy, including budgeting, forecasting and income tracking
• Clear understanding of best practice, governance and ethical considerations in income generation

Desirable

• Experience working within the veterinary or animal‑health sector, or in a similarly technical or evidence‑based environment
• Familiarity with developing income opportunities in collaboration with technical or clinical experts.

Closing date 21st June 2026

1st interviews (Online) 29th June or 2nd July 2026

2nd Interviews (In person) 7th July 2026

*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role*

Yeldall Manor is a Christian residential treatment centre near Reading for men struggling with addiction to drugs or alcohol. We are seeking someone strategic and relational to strengthen and develop all aspects of fundraising for Yeldall Manor, and to lead a new marketing and fundraising campaign. The appointee will join our senior leadership team and shape the next chapter of our development as we are at a pivotal moment of opportunity, with an ambitious vision to build our Christ-centred identity and practice, pursue excellence and impact, and expand our reach.

We are looking for someone who will:

• Lead supporter acquisition activities and build the portfolio of individuals, churches, trusts, corporates and other organisations supporting the work of Yeldall Manor.
• Build deep, mission-aligned partnerships with donors and stakeholders.
• Lead and implement an effective marketing and communications strategy to help position Yeldall Manor within the top tier of UK residential rehab centres.
• Lead and execute a high-impact fundraising strategy across major gifts, individual giving, churches, trusts & foundations, corporates, and legacies.
• Work closely with the CEO and the Senior Leadership Team to align income generation with Yeldall Manor’s strategic vision and programme outputs.
• Lead the development of funding applications for trusts & foundations.
• Provide leadership and nurture staff working on supporter acquisition, fundraising and marketing activities, empowering them to deliver with excellence.
• Inspire a culture of philanthropy throughout the organisation, rooted in strong values and relational excellence

You will be working alongside the existing Administration and Supporter Relations Manager, and other staff assisting with marketing and administration, based mainly at Yeldall Manor, which means you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them.

Please see the Job Description for full details and submit a covering letter along with your CV showing how you meet the requirements of the Person Specification. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details available on our website, which is currently under development.

​

About The Clink Charity

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, reintegration, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.

What makes The Clink so unique is our post-release support and mentoring programme that reintegrates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.

The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2025, across 239 events, The Clink fed 43,000 people.

More information can be found on our website and social media channels.

About The Role

Working pattern: Full time, 9am-5pm Monday-Friday, 3-4 days in the office, or on site at projects in prison or in the community.

Location: Our Head Office is in Herne Hill, SE24 London (7 min walk from Herne Hill station)

Our Head of Fundraising & Brand is a vital leadership role within The Clink Charity, responsible for securing the income, profile and partnerships needed to sustain and grow our life-changing work.

This is a broad and influential role, providing strategic leadership across fundraising, communications, marketing and brand. Working within our portfolio of prison and community-based projects, the postholder will help ensure that The Clink's impact is communicated in a compelling and consistent way to funders, supporters, partners and the wider public, while developing sustainable income streams to support our long-term ambitions.

Building on The Clink's strong reputation and proven impact, the Head of Fundraising & Brand will lead the development and delivery of a fundraising and communications strategy that extends beyond grants to encompass major donors, corporate partnerships, individual giving, events and other income opportunities. Through powerful storytelling, audience growth and brand development, they will increase awareness of our work, strengthen engagement with key stakeholders and create new opportunities for fundraising, partnerships and commercial income generation.

Working closely with the Chief Executive, Director of Finance & Resources and senior leadership team, the postholder will lead and develop a talented fundraising and marketing team, cultivate strategic relationships and identify new opportunities for growth and collaboration.

As The Clink continues to expand its reintegration, training and employment programmes, this role will play a central part in securing the resources needed to support that growth, strengthen our brand and increase engagement with our mission to reduce reoffending.

If you are a strategic and ambitious fundraising leader with a track record of generating income, building partnerships and inspiring teams, and are passionate about creating meaningful social change, we would love to hear from you.

A Little About You

You could be a great fit for our Head of Fundraising & Brand role if you are an ambitious and strategic leader with experience of developing fundraising strategies, growing income and building organisational profile. Perhaps you've led fundraising within a charity, developed successful partnerships, secured major grants, or overseen marketing and communications activity that has strengthened a brand, increased audience engagement and generated growth in income through fundraising, commercial activity or the sale of products and services.

You may have built your career in fundraising, communications, marketing or business development, but you'll have a strong understanding of how these disciplines work together to generate support, attract funding, grow audiences and drive sustainable income. You'll be comfortable developing strategy, building relationships and translating organisational impact into compelling stories that inspire funders, partners, customers and supporters.

We welcome applications from experienced professionals who are ready to lead a talented team, shape the future direction of fundraising and brand development at The Clink Charity, and play a key role in our continued growth. Most importantly, you'll be passionate about our mission and motivated by the opportunity to transform lives, reduce reoffending and create second chances

Key Responsibilities

Fundraising and Income Generation

· Develop and deliver a multi-stream fundraising strategy that supports The Clink Charity's growth and long-term sustainability.

· Use brand identity to drive sales.

· Lead income generation activity across trusts and foundations, corporate partnerships, individual giving, events and other fundraising streams.

· Use communications to create income from marketing of our commercial products and services e.g. bakery, restaurant, café, events.

· Build and manage a strong fundraising pipeline, identifying and securing new funding opportunities and strategic partnerships

· Monitor fundraising performance, ensuring targets are achieved and opportunities and risks are proactively managed.

Brand, Marketing and Communications

· Lead the development and delivery of a compelling brand and communications strategy.

· Ensure The Clink's impact, mission and outcomes are communicated effectively to supporters, funders, partners and the wider public.

· Oversee marketing campaigns, digital engagement and communications activity that strengthen the charity's profile and support income generation.

· Champion a consistent and impactful organisational brand across all channels.

Leadership and Team Development

· Lead, motivate and develop a high-performing fundraising, marketing and communications team.

· Create a culture of accountability, collaboration and continuous improvement.

· Support the development of fundraising and marketing capability across the wider organisation.

Strategic Leadership

· Contribute to the strategic direction and future development of The Clink Charity.

· Work closely with colleagues across operational and support functions to align fundraising and brand activity with organisational priorities.

· Represent the charity externally with funders, partners, supporters and other key stakeholders.

· Ensure compliance with fundraising regulations, best practice and organisational policies.

 Person Specification

Essential

· Significant experience in fundraising, income generation and fundraising strategy development.

· A proven track record of delivering sustainable income growth across multiple fundraising streams.

· Experience of developing and implementing successful fundraising plans, campaigns and income-generation initiatives.

· Experience of leading or overseeing brand, marketing and communications activity, including the development of organisational messaging and audience engagement strategies

· Strong understanding of how fundraising, brand, marketing and communications can work together to increase income, profile and supporter engagement.

· Experience of leading, motivating and developing high-performing teams.

· Excellent stakeholder engagement and relationship-building skills, with the ability to influence and inspire a wide range of audiences.

· Outstanding written and verbal communication skills, including the ability to develop compelling cases for support and communicate organisational impact effectively.

· Strong planning, organisational and project management skills.

· Experience of using data, insight and performance metrics to inform decision-making and drive improvement.

· A commitment to the mission, values and objectives of The Clink Charity.

Desirable

· Experience within the charity, social enterprise or not-for-profit sector

· Experience of working with senior leadership teams, trustees or boards.

· Experience of corporate partnership development, major donor fundraising or philanthropy.

· Experience of managing digital marketing, audience development or supporter engagement activity.

· Understanding of rehabilitation, employability, education or the criminal justice sector.

· Membership of a relevant professional body such as the Chartered Institute of Fundraising or the Chartered Institute of Marketing.

Personal Attributes

· Demonstrable belief in The Clink’s mission and passion for our work.

· High levels of self-awareness, humility and flexibility, as well as an open and collaborative leadership style.

· Personal integrity, kindness, warmth and sound judgement.

· Good communicator: orally and in writing.

· Proactive, adaptable and can use initiative and find solutions to problems.

· Positive, entrepreneurial, energising and adopts a “can do” mentality.

· Values driven and promotes inclusion, diversity, equity and accessibility (IDEA).

Reporting Lines & Management Expectations

You will report to our Director of Finance and Resources and will initially have two team members reporting to you.

General clink charity information

All staff are expected to:

· Comply with all current legislation

· Comply with all prison operational policies

· Comply with The Clink Staff Handbook

· Undertake such other duties within the scope of the post as may be requested by your Manager

Benefits:

28 days holiday plus bank holiday

Company pension scheme

Free meal on duty at Head Office or in the Restaurant

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell (HR Consultant) via this job site.

Applications will be reviewed on a rolling basis, so early applications are encouraged. The closing date is Monday 22nd June, 9am.

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Monday 22nd June 2026, 9am.

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment Process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview

If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview Outcome

If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

We are seeking a strong and motivated leader, who is passionate about seeing lives transformed, to become our Head of Services (Programmes). In this strategic senior role, you will work closely with the Chief Executive Officer to provide stable leadership to staff and residents in the delivery of the day-to-day leadership of the organisation and residential addiction recovery / resettlement programmes. As a key member of the senior leadership team, you will help lead and motivate the organisation through transformational change to more effectively and sustainably deliver our mission – to help those affected by addiction to heal, transform, and thrive.

Outstanding communication, interpersonal, and relationship-building skills are essential. As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to lead and inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

Your role, in this committed team of 40+ staff, requires balancing management responsibilities alongside a more hands-on approach, including significant contact with our residents. Seeing them undergo the process of transformation, with all the joys and challenges that entails, is what makes our work worthwhile – a tremendous encouragement.

To apply: Please view the full job description and person specification. When you’re ready to apply, click the ‘Apply now’ button to begin your online application, submitting a covering letter, CV and screening question.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details on our website, which is currently under development.

Closing date: 23.30 Sunday 14th June 2026

Member Relationship Manager

Location: Home or hybrid option

Hours: 4 or 5 days a week

Salary: £36,791 (full time equivalent)

Accountable to: Head of Strategic Communications

Responsible for: Membership Officer X1

DBS Eligibility: Basic DBS check

Closing Date: 28th June 2026

Interview Date: 7th July

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:

• Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
• Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
• Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
• Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.

This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.

Main Responsibilities

1.    Lead the active recruitment of new members with a particular focus on decision-makers and leaders.

2.    Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.

3.    Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.

4.    Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.

5.    Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.

6.    Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.

7.    Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.

8.    Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.

9.    Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement. 

10.    Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.

11.    Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences. 

Specific Responsibilities

1. Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
2. Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
3. Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
4. Produce regular, insightful reporting on member recruitment,retention and churn, pipeline health and activity, and performance against agreed targets.
5. Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
6. Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
7. Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
8. With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved. 

Person Specification

A) Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas. 
• Collaborative - Involving two or more parties working together. 
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination. 
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs. 

B) Essential Experience:

• Sales and marketing experience with good relationship/account management experience.

• Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).

• Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement. 

• Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.

• Experience of line managing a team of staff and volunteers as well as working with external agencies.

• Comfortable working to targets and being accountable for outcomes.

C) Essential Abilities, Knowledge & Motivation:

These are the skills we regard as essential for the role:

• A strong working knowledge of churches, Christian faith organisations and charities.

• Ability to communicate professionally and effectively at all levels of an organisation.

• Motivated to continually improve on past success and to challenge the status quo.

• Excellent interpersonal skills, including the ability to engage an audience.

• Self-motivated, resilient and outward-looking

• Ability to build strong, professional relationships with contacts of the charity. 

• Ability to work as a team member with colleagues and across departments.

• Good IT skills (MS Office applications as a minimum) with analytical capability.

• An ability to travel independently; both regionally and nationally as required.

• Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice. 

• Willingness to promote and participate in relevant training and CPD. 
• Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.