This role would suit someone with a background in areas such as research, policy, or strategy, with demonstrable experience in using high quality research to craft compelling narratives and comfortable in being a thought-leader to influence the sector. 

The cause

New Local is a think tank and network of councils and other organisations working to energise local government and improve public services. At the heart of our work is ‘community power’ - the belief that people should be given the means to transform the places where they live and the services they use. We believe this is key to sustainable, fairer public services and a better society for all. 

We publish research on community power. We campaign for change. And we work directly with public and voluntary sector bodies to help them hand more power and resource over to communities.

The role 

New Local produces high quality research and policy outputs to effectively drive and lobby for change. As New Local looks to expand its influence in a range of areas, we have created the new role of Head to take the lead on thematic research workstreams that are important to our mission and objectives. You will join New Local’s policy and research team reporting to the Director of Policy and Research and will play an important leadership role in leading/undertaking/sharing our work, developing colleagues, and setting team and organisational strategy.

The role will require both a highly analytical and entrepreneurial mindset applied within a strong social purpose / change context.

Your job will include: 

• Leading big projects: to lead on and produce excellent, impactful thematic research contributing to our flagship research programme, which is focussed on developing and embedding community power in policy and practice. 
• Deploying mixed methods research skills: to design, manage, and help conduct a range of research activities deploying varied research methodologies in both primary and secondary analysis including literature and policy reviews, interviews, surveys and other background research to support high-quality analysis.
• Creating partnerships and driving revenue: to be entrepreneurially minded and initiate research opportunities that create new partnerships and opportunities for additional revenue.
• Deploying your extensive subject network: to use and engage your extensive network of research and policy experts to drive forward our mission and objectives.
• Influencing through thought-leadership: to proactively and confidently write articles and share findings on social media to ensure your profile is impactful and New Local’s reach is broad.
• Utilising your external profile: to confidently represent the organisation as an ambassador at external events and to present research to a range of stakeholders, including central government, the public sector, local government and the wider public policy community.
• Workshop facilitation: to be a lead research representative in supporting our role as a network convenor, which includes facilitating workshops and other ad hoc activity to support peer learning and practice sharing.
• Team leadership role: to work with the Director of Policy and Research to foster a collaborative and open culture within the team and wider organisation as well as contribute to setting wider research strategy. 

Location:  New Local operates a highly flexible approach to work location and welcomes applications from across the UK.

Our ideal candidate will be: 

• An articulate and knowledgeable connector, who has the understanding and confidence to build relationships at senior levels and deliver impactful, practical change. 
• Strongly entrepreneurial, someone who is committed to business development and able to generate revenues. 
• An excellent communicator, who can write and speak clearly about compelling ideas for change.
• Someone with the ability to prioritise, who is comfortable within an environment of autonomous working and competing demands. 
• Driven by achieving positive change, both through our policy and research work and New Local’s broader political and societal goals. 
• A friendly and supportive colleague able to work in a highly creative and collaborative environment that encourages excellence from all members of the team. 

The organisation

New Local was founded in 1996 as the New Local Government Network. It relaunched as New Local in October 2020. There is currently a team of 15 staff working on practice, research, communications, influencing and peer-learning with our network of over seventy councils and other partner organisations.

In addition to the advertised salary, we offer: 

• A minimum of 27 days’ holiday a year and ten days holiday over Christmas/New Year
• Highly flexible working and work location arrangements 
• Regular training opportunities 
• A number of other benefits listed in the job description.

For further details of the role and benefits on offer, please refer to the attachments.  Full information about the role including the Head (Policy & Research) Job Description and Person Specification can also be found on the jobs page of the New Local website.

About Us

Since 1935, we’ve been doing everything we can to make sure everyone everywhere can enjoy nature on foot. We lead the way, and the walks, for a community of over 100,000 walkers. And we help thousands more every year find their feet out in the open to boost their wellbeing naturally.

The Ramblers is a charity dedicated to removing barriers so everyone can enjoy walking in green spaces and to preserving and improving hundreds of thousands of miles of well-loved paths, tracks and trails across England, Scotland, and Wales. We're committed to campaigning to keep our countryside open to all and to fighting for the things that matter most to walkers.  

Purpose of Role

At the Ramblers, we are committed to giving our growing community of supporters the very best experience possible and our Supporter Care Team is at the very heart of the action.

The Head of Supporter Care and Compliance is a leadership role accountable for delivering a first-class supporter experience, maximising loyalty and engagement as we seek to become more supporter-led as a charity. 

Reporting to the Director of Income and Marketing, this role will work as an influential peer leader alongside the Head of Membership, Head of Fundraising and other stakeholders across Ramblers GB. 

In addition, as the charity’s Data Protection Officer, this role is responsible for ensuring that all Ramblers processes are fully compliant with relevant regulatory bodies such as Gift Aid (HMRC), GDPR (ICO) and the Fundraising Regulator – driving best practice and influencing compliant behaviour across the Ramblers and our third party suppliers.

The Role

Supporter Care

1. Bring exceptional leadership to an evolving Supporter Care Team. Foster a culture of excellence, accountability and teamwork, where vision is shared, service standards are exceptional, and success is celebrated. Build capacity and expertise, managing team performance and personal development.

2. In collaboration with the Director of Membership and Fundraising, develop and evolve the Ramblers Supporter Care strategy in line with the objective of the team acting as a single point of contact for the organisation.

3. Working with the Supporter Care Team Manager, plan and organise resource, developing and agreeing service provision for other teams and take responsibility for the team’s performance and that of any third-party suppliers used by the Supporter Care Team.

4. Develop and implement Supporter Care management strategies, ensuring that the Ramblers is a centre of excellence, acting as an internal and external champion for putting the supporter at the core of everything we do.

5. Play a vital role in key strategic projects to ensure that the supporter is considered at all stages, and effective supporter care processes are developed to provide a great experience.

6. Embed a robust KPI-led reporting framework to drive evidence-based decisions; measure and report on progress against plans and to demonstrate impact to a range of stakeholders. Provide narrative and insights on how to drive further efficiencies, whilst keeping the supporter relationship at the heart of every transaction.

7. Manage and develop strategic relationships with our agencies, including the management of SLAs and performance measures, ensuring consistently high levels of performance. Effectively manage projects utilising third party suppliers, to time and to budget.

8. As an ambassador for the supporter voice, ensure supporter feedback is captured in a robust and structured way, so this can be fed back to teams, and lead insight led recommendations to drive improvements.

9. Play the lead role in developing and improving our CRM database including staff adoption, new ways of working; and related procedures, working with our data and insight teams.

10. Identify and drive improvements in use of software to manage queries efficiently and to a high quality

11. Manage the Supporter Care Team budget, producing timely reports to the Director of Membership and Fundraising on expenditure and KPIs to monitor performance against plans. Reforecast and budget in line with required timelines.

12. Lead from the front as an influencer and collaborator across the Ramblers staff and volunteer network and externally. Represent the Ramblers across sector forums and networks, building strong peer relationships and sharing best practice. Keep abreast of external factors that might impact how we deliver supporter care at the Ramblers.

13. Work with the data and insight team to ensure supporter data is held securely and robustly, in line with legislation and is supportive of how we gain insight and our aspirational attainment and maintenance of a ‘single supporter view’

    Volunteer support

14. Support the team to steward key volunteers such as Membership Secretaries, providing training and guidance where needed.

15. Provide strategic direction on how to enhance our relationship with Membership Secretaries, to bring in new members, retain our current members and ensure that everything they do is fully compliant, alongside the Membership Team. (Membership Secretaries are responsible for personal data relating to their members).

To undertake such other duties as may be reasonably required of the post holder by the Ramblers

The Person

Knowledge and Experience

•   A standout leader, with more than 5 years’ proven experience in delivering excellent supporter/customer care and team leadership for performance.

•   Proven experience in driving effective, lasting change, bringing others with you.

•   Experience in developing robust performance indicators, measures and reporting frameworks.

•   Experience of using and optimising customer relationship management platforms to enhance the supporter experience and value

• Demonstrable experience in navigating and complying with the regulatory landscape for the

•   Experience in leading compliance projects such as on GDPR or Gift Aid and influencing change.

•   Experience in budgeting, reforecasting and reporting on performance.

•   Experience delivering process improvements to maximise efficiencies.

•   Experience managing and holding third party suppliers to account (e.g. printers, fulfilment houses)

•   Experience in managing multiple systems such as customer care ticket systems (like Zendesk/Service-cloud) and telephone management systems. Experience in working with volunteers, with an understanding of volunteer motivations and needs, preferably in a multi-site or GB-wide context (Desirable)

•   Experience in providing insight from supporters/members for effective digital product development (Desirable)

  Skills and leadership style

•   A team player, able to develop collaborative, strong and effective working relationships.

•   Ability to negotiate and influence effectively, with strong written and verbal communication skills, to influence a range of audiences and stakeholders including senior leaders and suppliers.

•   Successful track record in building and maintaining high performance/engaging work environments where people are motivated, highly competent and focused on what’s important to achieve ongoing organisational success.

•   Exceptional interpersonal and relationship building capability – collaborative and with a strong customer focus; quickly gains the confidence and trust of others.

•   Able to communicate complex concepts and new ideas clearly, consistently and persuasively to key internal and external stakeholders at all levels.

•   Exceptional attention to detail and ability to work simultaneously on multiple priorities.

• Strong listening and questioning skills; able to take account of and respond to information from a range of sources when developing plans.

• Digitally savvy, an early adopter of new technologies and a competence user of MS office, CRMs (ideally Salesforce), and enquiry handling tools (Salesforce Service-Cloud ideal).

  
  Personal attributes

• Innovative and solutions-focussed, with the ability to work under pressure and to tight deadlines.

• Comfortable with ambiguity; possesses the drive, energy and resilience to see through change

• Open to other ways of doing things, proactively seeking out diverse views to inform thinking and decision making.

• Spots and acts on opportunities to innovate and improve effectiveness and impact.

• Leads by example; demonstrates professional excellence and high integrity.

• An effective sector networker and influencer, who anticipates and responds to current and future supporter care best practice and the ever-changing regulatory landscape

• Strong commitment to the role, vision and values of the Ramblers.

• Interest in walking and/or being an advocate for the outdoors and natural environment (Desirable)

The Ramblers promote diversity and welcome applications from all sections of the community.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do. 

The Ramblers are an equal opportunities employer.  We promote diversity and warmly welcome applications from appropriately qualified people from all sections of the community.

Head of People Support. Home working with occasional office attendance in the Midlands & London.Salary up to £51,147.93 (£53,794.00 London Weighting)

Are you someone who drives and embeds a customer focused ethos within the people function, putting people at the heart of everything you do?

Do you spot new ways of working and make recommendations for change (which will better position the charity as an Employer of choice)?

We are seeking a talented Head of People Support (reporting directly into the Associate Director for People and Organisational Development) who is an experienced & qualified HR professional with core HR and operational capabilities, to lead our People Support team.

As the Head of People Support, you will play a pivotal role in managing all aspects of the employee life cycle and ensuring the People Support function is a true partner to the organisation.  You will drive a customer focused team delivering expert HR support and advice to enable to the organisation to achieve its aims and objectives.   In addition, you will be critical in ensuring that our employee, bank and volunteering offering is sound and well-co-ordinated, so that the experience of core-staff and non-core workers is a positive one. 

Collectively with the other Heads of within the People team, you will support the Executive Team to embed a culture of care and importantly, you will play a fundamental role in ensuring continuous improvement is embedded within the team. You will oversee our current HR systems and the implementation of a new integrated HR system, with the aim to improve efficiencies/processes, data / reporting, and the end user experience.

You will use our people data, surveys and HR KPIs to inform stakeholders of key issues affecting the achievement of business objectives and you will work with them, alongside the wider People team, to develop robust solutions and inform the HR strategy.

If you are an experienced HR Manager that’s led and delivered a first-class HR Support function and this sounds like a role that interests you, then take a look at the Job Description on our website. This will provide more information about the role, us as a Charity and the great work we do.

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

We need diverse people who bring different perspectives and represent the communities that we serve. So, we welcome applications from everyone. Applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning (LGBTQ ), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles, in helping us to achieve this.

Additional information:

Closing date 5th June 2022.

First stage interviews will take place Friday 10th & Monday 13th June 2022 and will consist of a Competency/Behavioural interview. Second stage will be on Monday 20th June and will be a presentation/brief, which will be provided closer to the date if successful.

Head of Volunteering
Edgware Road, London (with flexibility to work across our hospital site offices in North West London)

About Us
We’re Imperial Health Charity, an organisation that helps our hospitals do more through grants, arts, volunteering and fundraising. We support the five hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, St Mary’s and the Western Eye.

Now, we’re looking for a Head of Volunteering to join us on a permanent, full-time basis and provide leadership to our Volunteering Department and its teams.

The Benefits

Salary of £56,678 - £62,645 (starting on £56,678)

• 5 days’ holiday per year plus bank holidays, increasing by one day per year up to a maximum of 33 days
• An extra day’s holiday to be taken one week either side of your birthday
• Support towards healthcare costs including eye tests and dental and support with mental health through counselling; additional access to gym discounts
• Interest-free season ticket loan
• Pension (with contributions of 10%)
• Life Assurance
• Enhanced maternity/paternity and adoption leave
• Membership of the Staff Arts Club
• Access to a range of high street and online discounts
• Sick pay

If you’re a volunteer management professional with key safeguarding knowledge and experience, and a real passion for the NHS, this is a rare opportunity to lead our Volunteering Team into the future.

Volunteers make a real difference to how patients experience care in our hospitals by performing a wide range of supportive roles that free up NHS staff to focus their time and resources on urgent priorities. Our volunteers welcome patients and visitors to the hospitals, deliver lunches and dinners at mealtimes, collect patient feedback and provide friendly companionship at the bedside.

Using your fantastic skills and expertise, you’ll have the chance to help make a real difference to the NHS by enhancing the care that patients receive, supporting hard-working hospital staff and ensuring all our volunteers have the best possible experience with us.

So, if you’re eager for a challenging but rewarding role and want to help us support patients and hospital staff at one of the country’s biggest NHS trusts, we want to hear from you.

The Role
As our Head of Volunteering, you will lead our Volunteering Department and deliver our ambitious strategy to facilitate exceptional care and better health within our hospitals and communities.

In this important role, you will oversee the delivery of our hospital volunteering service, leading the design and development of new volunteering roles and opportunities, services,
strategies and policies.

Acting as a member of the Senior Management Team, with particular input around service delivery, you will develop and empower staff and volunteers to achieve their full potential.

Additionally, you will:

• Engage volunteers in roles that meet demand
• Help to enhance the experience for patients
• Serve as our safeguarding lead
• Role model strong leadership behaviours to support and reinforce our leadership culture
• Prepare, manage and monitor an annual expenditure budget of c£750,000
• Act as product owner for our digital learning management system

About You
To join us as our Head of Volunteering, you will need:

• Significant experience of successfully leading and motivating teams
• Experience planning and managing a budget of c£750,000
• Knowledge and experience of the management of safeguarding children and adults at risk, including safeguarding policy and practice, and safer recruitment (including DBS)
• Advanced experience and skills using and developing digital tools and systems to aid programme and project management as well as workforce on-boarding, rota management, and learning experience (preferably with regard to volunteers)
• A working knowledge of best practice in volunteer management with the ability to develop policies, procedures and resources
• The ability to understand, assess and manage risk in an operational environment and in the context of new service development and delivery
• Excellent data analysis, insight and evaluation skills and a high level of numeracy
• Good experience of evidence-based decision-making to drive performance, influence strategy and/or policy and inform decisions
• To be an excellent administrator
• The ability to work as part of an organisational Senior Leadership Team
• The ability to work flexibly to meet the needs of the role

Please note, all job offers with Imperial Health Charity are subject to satisfactory pre-employment checks and references. The DBS check level required for this role is enhanced.

This is a full-time role working 35 hours per week. Some flexible working and unsociable hours may be required.

Other organisations may call this role Head of Volunteer Development, Head of Volunteer Experience, Senior Volunteering Manager, or Volunteer Manager.

Imperial Health Charity are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking a rewarding opportunity as our Head of Volunteering, please apply via the button shown. 

The basics

• Salary: £41,440 pa pro rata.

• Working hours: 0.8 FTE.

• Contract: Permanent. Unfortunately we have not identified this role as available for job share.

• Location: Remote or based at our physical office in Camden, north London. We offer hybrid working. You must have the right to work in the UK. Unfortunately we’re not able to support work visa applications.

• Ideal starting date: As soon as possible.

• Application process: Application form and then two interview rounds.

• Closing date: 5pm, Wednesday 29th June.

Equal opportunities 

Possible is committed to providing equal opportunities for all applicants regardless of their background. We value diversity whilst also acknowledging that people from certain backgrounds are underrepresented in our organisation. We are keen to correct this, so particularly encourage applications from Black, Asian and minority ethnic people; people who identify as disabled; people who identify as LGBTQIA+ communities; people who have experienced mental health challenges and people who identify as working class (or have done in the past).

About the role

Are you a qualified accountant concerned about the climate crisis? Are you someone with a passion for ensuring change-making organisations are run on a solid financial foundation? Do you have the expertise and people skills to bring financial perspectives to strategic decision making? If so, we should talk.

As our new head of finance, you’ll be Possible’s appointed financial whizz. As well as being responsible for  day-to-day finance operations, you’ll work closely with the senior management team to provide financial insight for long-term strategy spanning campaigns, fundraising, communications and operations, helping ensure the long term viability of our plans and projects.

You’ll work especially closely with your line manager, the co-director for strategic development, but also the heads of operations, head of fundraising and other senior managers, as well as helping provide our trustee board with the information they need.

Operationally, you’ll be responsible for managing our book-keeping  payroll (using an external payroll provider), managing regular reconciliations, producing monthly management accounts as well as financial accounts to meet our statutory responsibilities, maintaining oversight of contracts and partnership agreements - and providing support where needed to all teams within your area of expertise. You’ll also be our point of contact for banks, auditors, HMRC, payroll providers and pension providers.

Working closely with the co-director for strategic development, you’ll lead our annual financial planning and budgeting (financial year July-June), ensuring that adequate processes are in place to allocate resources effectively and monitor financial matters at all levels of the organisation. You’ll make sure that adequate financial controls and risk management techniques are in place and functioning well.

As with all members of the Possible team you’ll be part of a small, passionate, nimble and positive organisation that cares about its people, its projects and, ultimately, the planet. And everyone chips in to make the tea, take out the bins and do the washing up (or the virtual equivalents), so there’s that too.

You can find a full list of role responsibilities via our website.

Person specification

• A qualified accountant with experience of delivering the full range of financial and accounting services required by a charity or small business.

• Experience of administering cloud based accounting systems such as xero or quick books.

• Ability to digest, understand and analyse information independently.

• Strong knowledge and demonstrable experience in financial planning and modelling with the ability to present complex information effectively to non-finance audiences 

• Good interpersonal skills with the ability to work successfully across different teams and contribute effectively as a member of the senior management team.

• The ability to advise on strategic finance matters as well as being hands-on when managing the day to day finance operations.

• Excellent organisational and time management skills.

• Experience of working with charity accounting, tax regimes and governance requirements.

• Strong working knowledge of risk management techniques.

• Commitment to our vision and values.

About Possible

Here at Possible, we have a vision for a zero carbon Britain that has been built by and belongs to everybody.

To get there, we dream up projects, build tools and spread success stories to make sure everyone has the help and inspiration they need to play a role in tackling climate change. Our work cuts carbon, but because we work on cultural as well as technical levels, we get people talking about climate change action too. We want our projects to take on the world, so it is always about more than just a solar panel here, or an LED there - it’s about groups of people working together to change the world.

Our values

Inclusivity, trust and respect, creativity, shared ambition, positivity, caring and kindness, integrity, and openness. 

These aren’t just buzzwords to make us feel warm and fuzzy, they are what guide our actions and our organisational culture. Away-days help to keep these values alive and we work together to keep our team as supported, empowered and cared for as possible. We’re run by a team of directors rather than one single CEO, and we’re committed to reducing hierarchy wherever possible.

We are committed to supporting people with marginalised identities who are under-represented in our organisation. If you have any questions about the job or how we do things at Possible before you apply, please contact us and we can arrange a phone call.

Workplace benefits

• 25 days paid holiday pro rata (+ bank holidays and three days at Christmas).

• Flexible working.

• Paid volunteer leave.

• Bike to work scheme.

• Paid journey days for low carbon holiday travel.

• Good parental leave.

• Employer pension contribution.

• Access to complementary Headspace account (mindfulness and meditation app).

• Access to our workplace employee assistance programme, including free counselling sessions and financial advice.

This exciting role is responsible for the design, procurement, implementation and project management of all systems and processes that support Carers in Hertfordshire core functions, improving performance and productivity. The post holder will support the CEO in achieving and maintaining full compliance, and actively contribute to ongoing quality improvement.

The post holder will require business and financial acumen and experience to ensure that current and future operations continue to be sustainable and can evidence positive outcomes and value in the market in which we are operating, with a proven track record of managing complex operations and successfully delivering time-critical projects, ideally in not-for-profit organisations or similar. In addition, the role includes several other managerial responsibilities, including some input to central support services.

Purpose of Job

To lead and manage the services which support our external community at the BDA. To direct and improve the services we offer to our members.   To have financial oversight of the services.

As a member of the SMT, the job will be both highly collaborative and one which requires strategic thinking and the ability to make changes.

Reports to

Chief Executive Officer

Direct reports

· Administrators – Membership/Accreditation/Smart Award/Quality Mark

· Helpline Manager (Job share)

· Volunteer Manager (P/T)

· Quality Mark Manager

Hours of work

35 hours per week

Location

British Dyslexia Association office (home-based with some visits to the office)

Duties and Responsibilities (to include, but not limited to)

1. Continuously review the services our members and supporters receive to ensure these remain attractive and competitive.  This will include monitoring and evaluating those services and benefits with the membership community to ensure the services are not only fit for purpose today but also in directing how these need to change to meet future developments and demands. 
2. Develop the operational plan and oversee the delivery of the helpline. Ensure the data is collected, correct and analysed. 
3. Direct stakeholder focus group work and utilise data for development of services and volunteers.
4. Oversee the middle leaders in the direct team and develop and direct their management of key supporter services.
5. Develop and manage excellent customer service, using appropriate tools to monitor feedback, comments and suggestions to ensure the BDA are in touch with customers and the needs of its members.  Continuously improve processes.
6. Develop and manage a process for member enquiries including that the information given to members and enquirers is consistent, robust, properly researched and up to date.
7. Manage the budget for the client services including membership and accreditation.  Monitor income and expenditure and contribute to a monthly review of the management accounts.
8. Design a strategy for client services which sits within the overall charity strategy and includes a flow of information chart.
9. Work closely with the Marketing and Communications team to develop good practice cases or share individual stories.
10. Ensure the helpline information has a direct feed into the Policy Manager to direct policy trends.
11. Work with colleagues to provide relevant and timely content for the website, social media, marketing campaigns and external communication.

General

• Ensure that BDA services are delivered to established standards; customers are satisfied and the BDA’s reputation upheld at all times.
• Ensure that the values and standards of the BDA are upheld in all internal and external projects, programmes and communications.
• Representing the British Dyslexia Association in a positive and professional manner, which promotes the visions, aims and objectives of the Association
• Being flexible, adaptable and available to take on other tasks or duties, as requested

Person Specification

· A knowledge and understanding of dyslexia and the challenges it presents is important for this role.  A willingness to build on existing knowledge is essential.

· Educated to degree level (preferrable)

· Management/Administration qualification

· Experience of co-ordinating complex phone systems in an organisation

· Team management experience

· Experience of leading and managing people, including assisting with team development

· Ability to understand the issues faced by organisations working within the charitable sector

· Good communicator (written and oral), able to distil key messages from data and communicate them clearly to trustees, CEO and staff

· Good knowledge of CRM and phone systems

Senior leadership team commonalities

· Ability to plan strategically

· Ability to grasp complex information and interpret key issues

· Ability to analyse information, identify actions and produce professional reports

· Self-driven and motivated

· Driving license

· Good ICT skills including MS Office range of tools

· Leadership skills with an ability to build positive relationships

· Coach and encourage the team to deliver high standards and review performance

· Solution focused

· A proven ability to ensure organisational performance improvement, maintaining a commitment to quality and values strength

· Ability to present a professional approach and be a positive ambassador for BDA

· Commitment to equality and diversity and the values of the BDA

· Ability to form effective relationships with a wide range of individuals and groups

· Proven ability to be ‘hands on’ as required

WR Fundraising Recruitment is recruiting a Head of Fundraising for a medium sized charity with big ambitions to drive the income generation strategy forward and enable the charity to achieve its next stage of growth.

At an exciting time of development, we are looking for an experienced fundraising professional with a proven ability to lead a small team and increase voluntary income via varied streams including members, supporters, trusts and corporates.

A fundraising leader with extensive CRM and data experience, we’re looking for someone with extensive experience in individual giving and if possible, in depth knowledge of gambling through raffles and lotteries.

Understanding data criteria and manipulating databases is a key element of this role and the Head of Fundraising will lead insight and analysis with the support of the Digital Team.

Head of Fundraising

Full Time, Permanent

High Wycombe with very flexible home working arrangements

Circa £39,000 - £42,000 per annum on experience

Membership funding is pivotal to the charity’s strategy and we are looking for someone who can understand and utilise relevant data to its maximum potential.

This is a hands-on leadership position, where the successful candidate will be expected to generate income via the individual giving and community channels while managing a small fundraising team who manage the trusts, major donors, lottery, legacy and events fundraising.

Duties will include:

• Lead on activity to diversify income from individuals and community organisations
• Work closely with the director of fundraising and others to develop support from major donors, charitable trusts and corporate supporters
• Monitor all fundraising activities and ensure that they comply with the current regulations
• manage, lead and motivate the fundraising team to deliver stretching income targets
• To lead on the development and implementation of a fundraising strategy
• To manage the fundraising budget including setting achievable income and expenditure targets
• To analyse and review all fundraising streams, supporting the Fundraising team to deliver activity and achieve targets
• analyse data relating to fundraising activity and plan a data strategy across all income streams providing direction around analysis and fundraising insights
• To work with the Marcoms and Digital teams to deliver marketing and communication plans to support individual work streams

The ideal candidate will have:

• Demonstrable fundraising experience and achievements; particularly in individual giving and community giving
• Experience of leading, motivating and developing teams
• Understanding and experience of implementing varied fundraising techniques including memberships
• Track record of successful fundraising experience from a variety of methods
• Clear competency in budget management and the interpretation of financial information and reports
• Proven knowledge and experience in using and manipulating data for fundraising
• Experience in planning and delivering marketing and communication activities

To apply and for further information, please email a copy of your CV in the first instance.

WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.

In this wide ranging role you will develope and manage our innovative and successful service, connecting people who want to volunteer their expertise with social purpose organisations. 

About Reach Volunteering  

We are a small charity which makes a big impact on a national level on key issues such as board diversity, support for grassroots groups and harnessing people’s desire to make a difference. We are proud to say that we are the leading source of trustees and skills-based volunteers in the sector

This is an exciting time to be joining Reach: the pandemic created a surge in people wanting to volunteer their skills, and in social purpose organisations looking for volunteers with expertise to help them navigate changes. And strong diverse governace is top of the agenda. Reach sits at the heart of these changes, and with our effective digital service, we are in a good position to keep scaling and deepening our impact. 

We are a friendly, deeply collaborative team of 10 staff, supported by many amazing volunteers and freelancers. The team are encouraged and supported to take risks and to learn and develop, and enjoy plenty of autonomy. You will be able to draw on the expertise and enthusiasm of a team that uses a service design approach, and has a user-centred mindset. 

Reach Volunteering is committed to becoming a more diverse, inclusive and equal organisation, and to helping to increase equity, diversity and inclusion in civil society. We have put equity at the heart of our new vision, values and beliefs. See more about this on our website

About the role

The Head of Service and Operations brings focus, structure and momentum to our service and adds strategic capacity to our team.

Working in collaboration with the CEO, Head of Digital, and Head of Marketing and Communications, you will develop and manage our matching service, so that it: 

• Inspiries and enables people to volunteer their expertise to causes they care about.

• Supportis social purpose organisations to extend their capacity and build capability through skills-based volunteers and trustees.

You will be responsible for all (non digital) aspects of delivery, such as managing the staff and volunteer service team, championing the needs of our users, refining policies and procedures, and collecting and analysing performance and outcome data. You will lead on, or contribute to, specific projects, for example, a programme to focus support for grassroots groups.

As a key member of the senior management team you will deputise for the CEO, contribute to strategic planning, lead on organisation-wide policy development and represent Reach at events. In consultation with the CEO, you will lead one or more operational functions such as finance or HR.

About you

We are looking for someone who has senior management experience, ideally within a service delivery context. You will have experience of, and a passion for, working with a digital service or project. 

Charity sector experience is a plus, but not essential. More important is that you bring enthusiasm for working at Reach, have a strong personal commitment to equity, diversity and inclusion, and that you share our values - bold and experimental, people-centred, collaborative and honest.

We are also looking for people with the following qualities:

• Sense of Ownership
• User focus
• Analytical
• Learning focused
• Flexibility
• Strategic
• Excellent communication

We welcome candidates of all backgrounds, identities and experiences. We would particularly welcome applications from candidates who are disabled, Black, Asian or from other minoritised communities, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are under-represented on our staff team. Please see more on our website.

Why join Reach?

We have a positive, open and supportive culture, and a very collaborative way of working.

We have a strong commitment to becoming a more equal, diverse and inclusive organisation, and supporting other organisations to do the same.

We welcome flexible working. This role is offered at 28 – 35 hours. Other options include compressed hours, flexi time, nine day fortnights and other arrangements. 

Other benefits include 26 days holidays, plus 3 bonus days at Christmas (plus Bank Holidays); 6 days volunteering leave per annum, pension contributions at 5 per cent.

Head of Programme Delivery

Salary: £37,822 - £40,973 per annum + 6% pension

Employment type: Permanent contract

Hours: 36 hours per week

Location: North London

Closing date: 20 June 2022, 12noon

Interviews: 30 June 2022

Do you have the skills and passion to help lead change in Haringey – to empower communities and deliver high quality, impactful programmes?

This is an exciting time to be joining The Bridge Renewal Trust in a new role as Head of Programme Delivery. You will be part of the Senior Management Team with responsibility for overseeing the delivery of multiple community-based programmes to address health inequalities and the wider determinants of health.

We are currently recruiting a Head of Programme Delivery who will be responsible for ensuring the planning and delivery of programmes that harness the power of co-production including community engagement and multi-agency partnership working. You will provide effective line management of programme managers and project co-ordinators and will deputise for the Chief Executive as necessary. You will also support the development of new programmes and funding opportunities to ensure sustainability of our work - at a time when our support is needed more than ever. We operate flexible working practices, and it is expected that the post holder will utilise hybrid working arrangements as appropriate including working from our offices, at home or from a satellite office.

The Bridge Renewal Trust is a charity that delivers practical ways that people can live healthier, long and fulfilling lives – thus playing our part in working towards reducing health inequalities and building stronger communities.

First and foremost, we are looking for an ambitious and competent leader who is: passionate, self-starter and strategic; experienced in programme management; understands community needs and adept at co-production and partnership working; strong people skills and motivational leader; a confident communicator; entrepreneurial and excellent at problem solving.

This is your exceptional opportunity to join a progressive organisation where we value and reward the performance of our staff.

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.

For a full job description, please visit the Bridge Renewal Trust website.

Company registration No: 06949568, Registered Charity No: 1131941

Salary: £31,744 - £48,585 PA

Hours: 36 hours per week

Location: Wales

The Fostering Network is the UK’s leading fostering charity. We are dedicated to creating a better future for fostered children and young people. We bring together everyone who is involved in their lives, leading, inspiring, motivating and supporting them to make foster care better. Together with our members and supporters we are a powerful catalyst for change, and we’ve been shaping and influencing the fostering agenda for more than 40 years. 

We’re looking for an outstanding leader to join our organisation as the Head of Operations in Wales. You will become part of a strong team working across the whole of Wales delivering expert services to children, foster carers, fostering services and children’s service professionals. You will be passionate, engaging and dedicated to ensuring that children and young people, experience fostering at the best that it can be. You will have excellent communication skills and the ability to build productive relationships across a variety of stakeholders.  You will have in-depth experience of children’s social care, especially fostering. We welcome applicants who have lived in experience developed through a career in social work, as a foster carer, or care experience. You will have an in-depth and up to date understanding of legislation, guidance and best practice across the spectrum of fostering and children looked after in Wales.

As an organisation we have adopted a flexible working approach which combines home working and office based working to suit needs.  We have offices in Cardiff, Glasgow, London and Northern Ireland.  This post will be based in Wales at our Cardiff office with flexible working arrangements agreed on an individual basis.

Closing date: 9am Monday 13th June 2022

Interview date: Wednesday 22nd June

Interview location: Remote

To apply please go to our job vacancies page on our website and email your completed application form to The Fostering Network, which can be found on The Fostering Network website. CVs are welcome as supplementary information, they will not be accepted in isolation without an application form.

The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially encourage applications from groups which are underrepresented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.

Additionally, we consider family-friendly flexible working arrangements within the role descriptions.

The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

Head of Finance, Development and Enterprises

Competitive Salary

Permanent position

Based in Covent Garden, London

The Royal Opera House offers world-class opera, ballet, music and dance from our iconic theatre in Covent Garden, whether live or through digital content to audiences both across the UK and worldwide. Home to two of the world`s great artistic companies - The Royal Opera and The Royal Ballet, performing with the Orchestra of the Royal Opera House - we bring together the arts at their very best.

We are seeking to recruit a dynamic finance professional to join us as Head of Finance in the Development and Enterprises department to provide strategic business and financial support. This will include day to day financial analysis and reporting, support for longer term strategic planning, review of progress against strategic objectives, management of financial controls and general finance support.

The successful candidate must be a professionally qualified accountant with a driven and proactive approach and robust technical skills. They will have extensive experience of computerised accounting systems, preferably SUN, and the ability to `think outside the box` and assimilate data into meaningful financial information.

Our ideal candidate will possess:

• A strong sense of commercial acumen and an analytical mind-set
• Substantial accounting experience in a busy, tightly managed business, including monthly reporting, budget preparation, financial modelling, cash flow reporting and invoice coding
• Demonstrable experience or equivalent understanding of Charity finance and Gift Aid
• Exceptional interpersonal skills, with the ability to lead, motivate and engage a small team
• The ability to translate financial information into digestible and accessible content, liaising with both the financially literate and those from non-finance backgrounds across the organisation.

The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently underrepresented in our workforce; in particular those who are ethnically diverse and/or disabled. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description is attached below. To submit your interest, please visit the ROH careers page and review the application guidance.If you have any questions or require any adjustments to the application process, please contact us directly.

Closing date for applications: 8am, Monday 13th June 2022.

Applicants must have work authorisation for the UK.

No agencies please.

The Job Context: The Head of Marketing, Comms & PR will work directly with the CEO as a key member of the SMT. The candidate will take lead responsibility for development and implementation of the marketing and communication strategy.

The Organisation: Best Beginnings is a national charity established to help give every child in the UK the best start in life and reduce inequalities in outcomes. We aim to improve the health, wellbeing and life-chances of young children of all backgrounds, with a firm focus on tackling inequalities. We forge partnerships and collaborate with parents, local communities, front-line professionals, service providers, professional bodies, academics and policymakers to create, disseminate and evaluate innovative interventions and drive positive change

Key Responsibilities

• Develop and implement a marketing and communication strategy for the organisation, in collaboration with CEO and the Senior Management Team (SMT).
• Lead strategic communications to drive the impact of our campaigns and messaging, grow our profile and increase our influence.
• Take responsibility for our overall communications strategy and planning and delivery all our digital activities and the positioning of our brand.
• Working with the SMT and relevant peers and teams like Fundraising, Delivery, Evaluations & Policy, Digital and Engagement to ensure their marketing and communications plans are created and delivered effectively.
• With a strong Editorial eye, develop and execute the delivery of presentations, videos, written content and infographics in line with current and upcoming projects
• Lead and develop a team to ensure all details are covered and that there is complete consistency and polish across all comms & marketing streams from the bottom up.
• Provide leadership and direction across member and volunteer engagement, ensuring good collaboration and consistent messaging.
• Manage the relationship with outsourced agencies where applicable and ensure they are fully briefed and aligned with the organisational goals and message.
• Bring innovation and best practice to your role, blending creative thinking with organisational operations and strategy.
• Optimise process within the wider marketing team, evaluate and implement new tools to drive efficiencies and maximise returns on campaigns.
• Bring digital product marketing experience to the team to ensure the app and technical team are supported in their communications and delivery.
• Work closely with the CEO and COO to raise the profile of the team via thought leadership opportunities, keynote speeches, awards, events, articles etc.

We are proud to be an equal opportunity workplace and are committed to celebrating and supporting diversity. We know we will thrive on it for the benefit of our employees, our products and services, and our community.  We encourage applications from people of all backgrounds, and particularly welcome applications from people with experiences of homelessness.

IN A NUTSHELL

We are looking for a strategic, business-minded individual with an interest and awareness of complex social issues such as homelessness and experience of working with multi-disciplinary teams in a fast-paced environment. The Head of Corporate Services role is hands on, balancing workload, foresight and leadership skills, to drive the function forward to help CHI scale our impact.

You will be a key member of the leadership team, providing advice and support to the CEO and others on all finance and people issues. Both sets of issues are important to the Centre as we prepare for a period of rapid growth in budget (from c. £2M to £3M) and headcount (18 to 24), with associated challenges around recruitment and onboarding of new staff. You will also be a skilled administrator and process designer, maintaining an up to date and sound set of policies and procedures for all aspects of the organisation (including Equality, Diversity and Inclusion).

Given we are a small and agile organisation, you need to be comfortable managing a broad remit, overseeing the governance, finance, operations and human resources of the organisation. We are looking for someone who has a “no task too big, no task too small” attitude, with a natural inclination to get their hands dirty.

WHY IS THIS ROLE IMPORTANT FOR THE CENTRE’S WORK?

At the Centre for Homelessness Impact we help people to harness the power of evidence and data to improve policies and interventions. We are currently in a period of growth and learning, so there is a huge opportunity for this role to make an impact.

We are looking for someone who can enable the smooth operation of CHI; helping protect and foster our culture by supporting good governance, managing risks and refining organisational processes; and communicating best business practices effectively (using narratives as well as Excel spreadsheets). The Head of Corporate Services plays a vital role in supporting the financial health of the organisation and navigating CHI’s development from an accounting and finance perspective. You will play a key role in ensuring compliance and analysing financial data, as well as in developing and implementing the Centre’s talent strategy, helping to recruit and develop great people who will help us achieve our goals around impact. 

You will work closely with the Chair of the Board on the governance of the organisation, preparing and minuting Board meetings, and ensuring that good practice in governance is followed at all times. Within the leadership team, you will handle a range of issues, strategic and practical, setting up systems and engaging with stakeholders so that the Chief Executive and the rest of the team can focus on where they add most value.

This role demands a high level of motivation, discretion, and empathy, as well as an extremely high level of detail and organisation. You will represent CHI in an energetic and professional manner, both internally and externally. Flexibility, curiosity, and prioritisation are key given the dynamic nature of the role and of the organisation.

WE’RE LOOKING FOR SOMEONE WHO CAN:

Operations & Project management

• Work closely with the Chief Executive and the senior team; assist in reviewing statements of work, pricing new programme opportunities, shepherding the legal process as appropriate, and preparing invoice schedules.
• Lead on all aspects of premises, office facilities including IT, including all internal policies e.g. GDPR and H&S.
• Continually seek opportunities to help us work smarter via new/refined tools and processes, and be able to identify the places where measurement matters most.

Governance

• Lead on all governance processes and procedures including secretariat to the Board.
• Ensure the organisation complies with all regulatory reporting requirements and excels in all areas of the charity governance code.
• Lead and support annual governance reviews

Finance

• Be the main point of contact for our external financial partners including the bank, auditors, and accountants, and also with lawyers, and regulatory bodies.
• Manage our accountant and bookkeeper functions including: accounts receivable, accounts payable, general ledger, asset management, payment transactions, client invoicing, and cash management.
• Work with our accountants, prepare monthly, quarterly, and annual financial reporting for our charity: including but not limited to management accounts, business development data, credit card reports, and be comfortable with sharing a narrative that complements the data.
• Oversee outsourced payroll and pension providers to ensure timely and compliant payments and enrolments.
• Lead the annual budget planning process in line with CHI policy and timetables.
• Embed sound financial management practices across all our activities.

People & Culture

• Develop strategies and processes for the recruitment, onboarding, development, evaluation and retention of staff
• Create and enhance Diversity, Equity and Inclusion programmes for the Centre
• Partner with the CEO and members of the leadership team to address day-to-day HR people matters including (but not limited to) employee relations, compensation and benefits, performance management and training
• Implement and manage activity to ensure compliance with employment law and regulations on all aspects of the employee lifecycle, securing advice from external expertise where necessary
• Assist with the development and implementation of strategies and initiatives to shape and embed a set of shared values and behaviours across the Centre that underpin the pursuit of high performance and the generation of impact

RELEVANT EXPERIENCE AND BEHAVIOURS

• You have at least 5 years’ work experience in a role with responsibility for both finance and people issues. This could be in  finance, strategic planning, programme or project management, HR or operations – what matters is your experience.
• You’ve led annual budget creation, management accounts verification and quarterly re-forecasting in an  organisation of at least our size. You don’t need to be an accountant, but you must be very comfortable in Excel, and have a command of finance and accounting. Experience working with Xero is not required, but preferred.
• Exceptionally organised, attention to detail and ability to prioritise. You’ve successfully created the systems, policies and structures needed to oversee the delivery of operational plans in organisations, including sound performance monitoring and management. You can establish, coordinate and monitor projects and delivery programmes to ensure that services, products and resources are prepared and delivered on time, in budget and at a high standard.
• You’re able to provide leadership on a range of HR issues, including  employee relations, learning and development,  talent acquisition, performance management, organisational development, employee engagement and employee relations.
• You understand the importance of good governance and what makes for success there.
• Strategically minded, and sees the big picture while not afraid to get your hands dirty in the weeds.
• You are dynamic and able to adjust course and thrive working in small teams and working closely with a wide network of associates, academics and others. Calm and resilient, comfortable with handling tasks and meeting deadlines in a fast-paced environment.
• You’re an articulate, confident communicator and even better listener. Helpful and empathetic, able to think and react on your feet.
• You demonstrate sound judgement in dealing with confidential discussions and information.
• Finally, and fundamentally, you embrace the championing of evidence to end homelessness sustainably and are genuinely passionate about the work we do.

Bonus

• Qualified management accountant or holds an equivalent qualification.
• A deep understanding of UK accounting rules and charity law.

WORKING WITH US

As a member of the team, you will have access to a wide range of employee benefits including:

• Pension scheme with an employer contribution of 8.5%.
• 25 days’ annual leave which increases with service to 28 days.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Employee assistance programme.
• Flexible working.

TERMS OF APPOINTMENT

Permanent; full and part-time considered.

Salary: £50,000 to £65,000 (pro rata if part-time) depending on experience and location. Minimum of 3 days per week if part-time.

Location: Flexible, remote or hybrid for London-based staff.

Staff outside London work remotely from home, and we offer a hybrid working environment for staff based within commuting distance of our central London offices, usually with at least two office-based days in an average week.

CLOSING DATE

13th June 2022, midnight

Interviews will take place on the 24th of June in London. Travel expenses will be covered for any candidates travelling from elsewhere in the UK. Other arrangements will also be considered on a case by case basis.