Head of member support jobs

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London. 

LMK’s Head of Programmes leads, develops and delivers LMKs high quality education programmes for young people and the trusted adults around them, ensuring our programmes are responsive to the changing experiences of young people and the feedback from our programme evaluation. Leading a passionate and talented team of employees and freelance youth workers, this role is an important ambassadorial role for LMK, bringing gravitas and insight from your experience of education provision to evidence LMK’s impact to fellow education professionals, youth workers, funders and the media. Working with the CEO, and our Youth Advisory Board, this role helps shape the strategic direction for LMK. 

We’re especially keen to hear from candidates who have:

• Strong understanding of RSHE / relationship education

• Senior leadership experience

• Experience in designing and delivering youth-focused education programmes

• Safeguarding expertise (DSL experience highly desirable)

• The ability to inspire, lead and support a diverse team.

Working from home, but with regular travel around London, so must be based in or near London.

Recruitment Timeline
Vacancy closing date: Sunday, March 22, 2026, 11:30 pm
First round interview date: Wednesday, April 1, 2026

Please see job description for more details.

Society of London Theatre (SOLT) and UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators in London’s West End and across the UK. Theatre and the performing arts enrich our lives, strengthen our sense of belonging, and are a cornerstone of both the levelling up and growth agendas. Alongside the social and cultural impact their members deliver, theatre is a key part of the UK’s fast-growing creative industries, generating £2.39bn GVA, supporting 205,000 workers, and adding £1.94bn each year to local economies through audience spend.

SOLT & UK Theatre’s vision is a dynamic, sustainable and world-class theatre sector. Their mission is to champion theatre and support their members to thrive. Their shared priorities and focus are Membership, Audiences and Advocacy.

As part of their continued evolution, they are seeking a Head of Membership to lead the development and delivery of SOLT & UK Theatre’s membership offer, ensuring members are engaged, supported and able to thrive. Working closely with the Director of Membership & External Affairs, you will lead member engagement, services and programme activity; turning member insight and organisational priorities into high-quality, joined-up experiences.

This role is central to connecting membership, advocacy and operational delivery. You’ll build strong relationships with members, stakeholders and partners across the UK theatre sector, making sure member needs are clearly understood, addressed and reflected across their work, and helping shape a membership experience that feels relevant, responsive and genuinely useful. Alongside this, you will be responsible for leading the improvement of systems, member recruitment and on boarding, planning and reporting, and harnessing new CRM systems to deliver value to members.

Some evening and weekend work will be required

As an organisation that is committed to working in an equitable, diverse and inclusive environment SOLT & UK Theatre encourage applications from all backgrounds. 

If you want to know more about the role or selection process, please visit the vacancy microsite at our Executive Search partners, Green Park.

Closing date: Sunday 29th March 2026 at 11:59pm.

Salary: £39,639 – £42,943 pa + 6% pensions (pay award pending)

Employment type: Permanent contract

Hours: 36 Hours per week

Location: Haringey, North London

Closing date: 23 March 2026, 12noon

Interviews: 31 March 2026

Are you a strategic, values-driven finance leader ready to make a real community impact?

The Bridge Renewal Trust (Bridge) is a forward-thinking charity dedicated to reducing heath inequalities and creating healthier, safer and stronger Haringey communities. Established in 2009, we have grown from a team of 3 to over 55 staff members, supporting over 20,000 people annually with a turnover of approximately £3m.

The Bridge is seeking a dynamic Head of Finance and Commercial to join our Senior Leadership Team. This is a pivotal role combining financial leadership, governance oversight, and commercial development including asset management.

You will lead budgeting, forecasting and management accounts, support Trustees and the Finance & Investment Committee, strengthen cash flow and financial systems, develop commercial income opportunities including oversight of our community facilities and safeguard compliance and governance.

First and foremost, we are looking for someone with significant senior charity finance experience, strong governance and audit knowledge. You will have experience managing cash flow in contract environments, confidence working with Boards, leadership and people management skills and commercial awareness and financial systems expertise. You will also confidently engage senior managers and teams, translating complex financial data into clear insights. Your ability to build strong relationships, influence collaboratively and provide constructive challenge will be essential in embedding a culture of transparency, accountability and shared financial understanding.

This is an exceptional opportunity to play a key role in strengthening financial sustainability and supporting healthier and safer communities across Haringey. We are a progressive organisation where we value and reward the performance of our staff.

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form to admin(AT)bridgerenewaltrust(DOT)org(DOT)uk. For a full job description, please visit www.bridgerenewaltrust(DOT)org(DOT)uk or email admin(AT)bridgerenewaltrust(DOT)org(DOT)uk

The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community.

Company registration No: 06949568, Registered Charity No: 1131941

Wimbledon Guild is a community charity in Merton offering practical help and support so that people never have to face life’s challenges alone. Whether money’s tight, someone is feeling low or overwhelmed, or they’re looking for new friends and activities locally, we’re always here.

We support more than 4,000 people across our borough every year through a range of innovative services that we continue to develop in response to changing needs.

As Head of Communications and Fundraising, you will be a key member of the Senior Management Team, leading on raising the profile of Wimbledon Guild and driving income through diverse fundraising streams.

You will be responsible for providing clear, professional direction and leadership of Wimbledon Guild’s fundraising, volunteering and communications activities.

The role offers huge personal satisfaction and the opportunity to work with a talented, friendly team, as part of a supportive and collaborative organisation.

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. They are now seeking a senior corporate partnerships specialist to lead Acorns’ newly formed Partnerships Team, which combines corporate new business, account management and community income streams.

A member of the Fundraising Leadership Team, the role will be responsible for securing and managing high-value strategic partnerships with businesses while simultaneously driving engagement with local community groups, education partners, and faith groups, ensuring clear tiering, structured pipeline progression and robust income performance.

The role will also act as Partnerships lead for the upcoming £5m fundraising appeal, co-canvassing alongside the Head of Philanthropy and executive leadership, and mobilising corporate and community networks around key campaign moments.

As Head of Partnerships, you will:

• Report to the Associate Director of Fundraising and line manage a team of four (Senior Business Development Manager (Corporate), Senior Corporate Partnerships Manager Senior Community Partnerships Manager, Partnership Engagement Officer)
• Form part of the Fundraising Leadership Team, with shared accountability for strategic decision making, compliance and cross-directorate working
• Lead and integrate Corporate and Community fundraising into a cohesive partnerships strategy aligned to the wider Fundraising Strategy
• Design and implement a three-year corporate and community income plan, with full budget and forecasting responsibility
• Conduct an audit of current partnerships activity, pipeline and resource allocation to ensure effort aligns to regional and national potential
• Lead corporate new business acquisition, securing multi-year strategic partnerships, Charity of the Year agreements, cause-related marketing, sponsorship and stock generation partnership

Essential skills and experience:

• Strong corporate fundraising background within a charity setting
• Proven track record of securing six-figure corporate gifts
• Experience managing and motivating teams to deliver robust income targets
• Experience designing strategies, annual plans and budgets and adapting them as required
• Strong knowledge of the corporate landscape, regionally and ideally nationally
• Confidence leading high-value pitches, negotiations and senior stakeholder engagement
• Experience of forecasting, reporting and managing income performance
• Strong working knowledge of CRM systems and fundraising compliance

Desirable:

• Experience across both local AND national corporate partnerships
• Exposure to community fundraising or engagement programmes
• Experience working on appeal boards or high-value campaign activity

Employee benefits include: 

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Hybrid working with 2dpw at preferred location (Birmingham, Worcester or Walsall). 

An exciting opportunity to join the Rank Foundation team in London or Penrith as Head of Impact, Partnerships & Place.

The Head of Impact, Partnerships & Place is a senior leadership role responsible for driving collaboration & partnerships and ensuring measurable social impact. This position combines strategic vision with operational excellence to advance the Foundation’s mission. Our mission is rooted in trust, respect, and a belief in the collective power to drive positive change.

The creation of the Head of Impact, Partnerships and Place marks a pivotal moment in our journey. It signals our ambition to deepen how we understand, evidence and learn from our impact, and to use that learning to continually strengthen what we do. The role will ensure our place-based work is shaped by insight, collaboration and long-term thinking, so that communities have the best possible opportunities to thrive. By building strong partnerships with funders and collaborators, this role will help us grow and scale our work in ways that are purposeful and sustainable.

Please download the Recruitment Pack for the full description of the post and further information. 

Key Responsibilities

Impact Measurement

o Design and oversee frameworks for monitoring and evaluating strategic outcomes.

o Prepare and present impact reports to stakeholders, ensuring transparency and accountability.

o Support the wider staff team in gathering data to inform and underpin the Impact Framework.

 Partnerships Development

o Build and maintain partnerships with RankNet members, other funders, government, and community organisations.

o Negotiate and manage collaborative projects to maximise reach and effectiveness.

 Place-based Programmes 

o Lead the place-based programmes (currently Plymouth and Sunderland) and design frameworks for monitoring and evaluating strategic outcomes. 

o Collaborate with other funders and partners to achieve shared goals. 

o Represent the Foundation at local, regional, and national events that focus on place-based work. 

Community Engagement

o Develop and implement strategies to strengthen relationships with RankNet members, partners, and funders.

Strategic Leadership

o Contribute to organisational strategy, identify emerging trends and opportunities for social impact.

o Translate organisational strategy into clear, measurable objectives, ensuring alignment across teams and programmes.

o Manage strategic risk in relation to funders and partnerships, reputation and delivery, ensuring ethical, inclusive and sustainable practice.

 Advocacy and Representation

o Serve as the public face of the Foundation at funder and partnership events.

o Advocate for causes aligned with the Foundation’s mission.

If you would like to apply, please state the role you are applying for and send your CV together with a supporting statement no longer than 2 sides of A4 that clearly demonstrates how you meet the knowledge, skills, and experience requirements of the role to recruitment@rankfoundation. com 

To assist us in our commitment to equality, diversity and inclusion in the workplace, we would be grateful if you could complete our EDI Form.

An exciting opportunity to lead a dedicated team supporting young people to build resilience and thrive.At an exciting time of growth for our charity, we are looking for an enthusiastic and dedicated leader to manage programmes and daily operations at our farm near Skipton, nestled in the sweeping countryside south of the Yorkshire Dales.You will play a key role in ensuring our young people have a meaningful, inclusive, and memorable experience with Jamie’s Farm, feeling the positive impact long after their visit. 

What is Jamie’s Farm?Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges. 

More about the role:As Head of Farm, you will help deliver our transition from Day visits to Residential visits at our Skipton farm, working alongside and managing a team to deliver an impactful programme. Your responsibilities will include leading up to four visits per month, ensuring the smooth delivery of residential visits, representing Jamie’s Farm with partner organisations, funders, volunteers and other stakeholders; and fostering a culture of empowerment and collaboration within the team. You will help achieve key performance goals including high visitor retention and staff satisfaction rates, while also leading professional development and team-building activities for your team. 

You will participate in all aspects of farm life - leading walks, guiding young people through meaningful output-based jobs like gardening or log chopping, and creating meaningful connections during shared meals and evening programmes. You will also contribute to broader Jamie’s Farm strategy as a key member of the Leadership team. 

About you:  We are looking for an experienced and passionate leader who embodies Jamie’s Farm core values of positivity, passion, generosity, collaboration, and professionalism. You will have experience in relational leadership and practice with young people. Prior management experience is preferred, showing your ability to support and motivate teams effectively. You will bring exceptional communication, teamwork, and organisational skills to the role. 

You will excel at developing meaningful relationships with diverse individuals and organisations, using positivity and empathy to inspire and motivate others. Your dedication to helping young people thrive, especially those in challenging circumstances, will drive the success of your team and the programme. 

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below.Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an upcoming £5m appeal, Acorns is looking for a senior leader to review, refine and scale its end-to-end donor experience across all income streams.

Forming part of the Fundraising Leadership Team and reporting to the Associate Director of Fundraising, the Head of Donor Experience will lead a central support function covering donor journeys, supporter care, data and insight, digital fundraising and compliance. They will be responsible for shaping and delivering a comprehensive donor-centred strategy that drives engagement, loyalty and long-term value, while championing a digital-first, data-driven approach to stewardship.

As Head of Donor Experience, you will:

• Lead a high-performing Donor Experience team of nine, with four direct reports across Donor Experience, Data & Insight, and Digital Fundraising
• Develop and embed a cohesive donor experience strategy aligned to the wider Fundraising Strategy
• Design and implement a structured supporter journey framework, ensuring appropriate automation and personalisation across channels and income streams
• Drive innovation in stewardship, including digital engagement, journey design, automation, and personalisation
• Review and refine thanking, banking, fulfilment and supporter care processes to improve efficiency and supporter satisfaction
• Oversee CRM development and optimisation, ensuring robust data governance and a clear single supporter view
• Lead insight generation and segmentation strategy to inform fundraising performance and income growth
• Establish and maintain a centralised compliance framework across fundraising activity
• Strengthen collaboration between Fundraising and Marketing to enable more coordinated, funnel-led campaigns

Essential skills and experience:

• Strong background in fundraising operations, supporter care, compliance or customer experience within a charity setting
• Proven track record of developing and delivering stewardship strategies that improve retention and long-term supporter value
• Experience managing and motivating teams to deliver operational excellence and performance improvement
• Experience designing and implementing strategy, annual plans and process improvements
• Strong working knowledge of CRM systems, data governance and supporter database management
• Confidence influencing senior internal stakeholders and driving cross-team collaboration
• Experience of reporting, performance analysis and using insight to inform decision-making
• Strong understanding of fundraising compliance, including GDPR and sector regulation

Employee benefits include: 

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 15th March 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): w/c 23rd March 2026 (to be confirmed)

For more information about the role, please download our Recruitment pack from our Careers website.

Head of Human Resources
Kidney Care UK
Alton, Hampshire (Hybrid)
Up to £50-60,000 per year (depending on experience)
Full-time (37.5) or part-time
(Minimum 30 hrs per week, flexible options considered)
Permanent

About Kidney Care UK
 

Around 3.5 million people in the UK live with chronic kidney disease (CKD). Over 68,000 are treated for end-stage kidney failure, relying on dialysis or a transplant to keep them alive. Treatments are gruelling and relentless and impact the patients’ ability to work, maintain social interaction and live the life they choose. For over 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.
Promoting better outcomes for people living with kidney disease, we actively seek applications from people who live with CKD or who have experience of the condition as a family member or healthcare professional.

About the role
Are you excited by the opportunity to be the HR lead for a leading Kidney Care Charity with a lot of exciting people projects in the pipeline? Are you happy operating in a stand-alone role, providing end to end HR support for our 100+ employees based in Alton and across the UK? Can you use your excellent interpersonal skills to partner and coach our leaders, and handle all people matters sensitively? If so, we would love to hear from you!

To succeed in this role, you will be an experienced HR professional, ideally able to show us your success in partnering senior leadership teams, leading on strategic HR projects, and transforming how people processes get delivered. You will have broad HR generalist experience that you can apply pragmatically, plus passion and excitement for taking our people plans to the next level.

Now is an exciting time to join Kidney Care UK – our plans are ambitious, and we hope that you are excited to be part of them.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere and Charity Comms.

Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of talented researchers. We believe that family income should not be a barrier to the pursuit of excellence, and our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to thrive within world-leading postgraduate research.

Martingale’s flagship programme is the Martingale Postgraduate Scholarship, which supports students from low-socioeconomic backgrounds to pursue and excel in postgraduate degrees, by providing:

• A fully-funded Living Wage Scholarship to pursue a one-year Masters degree or a four-year PhD.
• All tuition fees and research expenses, including a tax-free stipend for living costs.
• Tailored support to apply for Martingale courses at our partner universities.
• Access to Martingale programmes, including leadership training and connections with top academic and industry professionals.
• Membership of a pioneering community of talented researchers.

In the three years since Martingale launched, we are now supporting over 100 Scholars to undertake postgraduate degrees across our ten partner universities and have committed over £7.7m in Scholarships. We are continuing to expand our offer, bringing on new partners each year.

We are seeking an experienced, strategic and collaborative Head of Programmes to join our Senior Leadership Team and play a pivotal role in shaping our fast-growing Martingale Scholarship Programme.

As Head of Programmes, you will join our senior management team, overseeing the growing programmes team. Working closely with the CEO, you will oversee all aspects of Martingale’s Scholarship Programme from application to alumni, ensuring that the programme maintains a strong reputation for being both supportive and prestigious.

You will set the strategic direction of Martingale’s Scholarship Programme, working closely with the CEO on a day-to-day basis to ensure that as we expand across STEM the programme remains of a high quality and meeting Martingale’s mission. You will ensure that Martingale’s programmes are impactful, data informed and meet the needs of the scholars we are supporting. You will also be responsible for managing relationships with various external stakeholders including universities, funders and evaluation partners.

We are looking for a strong strategic leader with extensive programme experience including line management, partnership management and external relations. You will bring excellent organisational skills, strong attention to detail, a proactive mindset, and a strong alignment with Martingale’s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.

Martingale Foundation is incubated by Purposeful Ventures who provide operational and strategic support. The Head of Programmes will be employed by Purposeful Ventures.

About Purposeful Ventures

Our vision is for a fairer society where all young people thrive. We work with social entrepreneurs, organisations and philanthropists that share our vision. Through our work with these partners, young people are given opportunities in education and beyond, helping them reach their true potential.

Purposeful Ventures offers philanthropists and funders bespoke advice, using an evidence-based approach to help them to identify high-impact opportunities to fund. We then partner with visionary individuals and mission-driven organisations with strong theories of change. We help them turn great ideas into sustainable and successful ventures by offering fully individualised and very hands-on support, access to funding and a ‘high-challenge, high-support’ home. We do the minimum necessary and whatever it takes to succeed.

Key Responsibilities:

Strategic Leadership of the Scholarship Programme

• Provide strategic oversight of the end-to-end Martingale Scholarship lifecycle, from selection and admissions through to scholar progression and alumni outcomes.
• Develop and deliver a multi-year operational strategy for Martingale’s Development Programme (MDP), ensuring scalability, academic excellence, and alignment with organisational growth plans.
• Continuously refine the scholar journey to ensure it is sector-leading, prestigious, and tailored to the needs of students from low-socioeconomic backgrounds.
• Build deep expertise in postgraduate education, research culture, and enabling access to inform programme evolution and innovation.

Admissions & Selection Strategy

• Lead the design, governance, and continuous improvement of a rigorous, fair, and high-quality admissions and assessment process across subject areas.
• Oversee shortlisting, interview frameworks, assessment centres, and final scholarship recommendations to the Selection Committee.
• Ensure alignment between Martingale’s selection processes and university partner requirements.
• Maintain oversight of scholar allocation, including place management, deferrals, intermissions, withdrawals, and reallocations.

Scholar Experience & Case Management

• Ensure effective advocacy for Scholars including maximising progression and retention across cohorts.
• Oversee complex scholar casework, including deferrals, intermissions, safeguarding concerns, funding queries, disciplinary action and university liaison.
• Ensure consistent, professional, and high-touch support across the scholar lifecycle.
• Strengthen cohort cohesion and long-term alumni engagement.

Safeguarding & Compliance

• Act as Designated Safeguarding Lead (DSL) for Martingale, ensuring safeguarding policy implementation and record keeping in line with best practice in relation to vulnerable adults.
• Oversee data protection compliance relating to scholar and applicant data, in partnership with the organisation’s Data Protection Officer.
• Ensure programme delivery complies with charity, funding, and regulatory requirements.

Budget, Contracting & Financial Oversight

• Hold responsibility for programme budgets, ensuring effective resource allocation, cost control, and value for money.
• Oversee scholarship programme financial management, and work with Head of Strategy and Operations on onwards grants including deferrals, funding adjustments, and invoicing.
• Work with the Head of Strategy and Operations on university contracting, scholarship agreements, and financial reconciliation with partners.
• Ensure timely and accurate invoicing and reporting processes across programme operations.

University & Sector Partnerships (Programme-Focused)

• Lead programme-level relationships with university partners, including Heads of Departments, Graduate Tutors, CDT leads, and admissions teams.
• Ensure universities meet partnership commitments and that Scholars are appropriately supported institutionally.
• Contribute to partnership negotiations where programme design or operational delivery is concerned.
• Identify opportunities to strengthen university research culture and scholar support mechanisms.

Monitoring, Evaluation & Impact

• Lead development and oversight of Martingale’s Theory of Change and evaluation framework, working with our external independent evaluators.
• Develop robust systems to track scholar progression, outcomes, and programme effectiveness.
• Provide high-quality reporting to the CEO, Board, funders, and partners, evidencing impact and continuous improvement.

New Programme Development & Innovation

• Work with the CEO to design new subject expansions, pilots, or initiatives aligned to Martingale’s mission.
• Assess operational, financial, and reputational implications of programme growth.
• Develop business cases, delivery models, and implementation plans for expansion.

Team Leadership & Culture

• Provide senior leadership to the Programmes team, including line management of programme staff.
• Build a high-performing, mission-driven team with clear accountability and ownership.
• Develop succession planning and team capability as Martingale scales.
• Model Martingale’s values of excellence, professionalism, and thoughtful support.

Organisational Leadership

• Serve as a member of the Senior Management Team, contributing to organisational strategy and governance.
• Represent Martingale externally in academic, sector, and policy contexts where appropriate.
• Support Board and Committee reporting related to programme performance and scholar outcomes.

Key Requirements:

Essential Criteria

• Right to work in the UK

Experience and skills

Essential

• Significant experience leading and delivering high-quality programmes, ideally in higher education, research, scholarships, or a mission-driven organisation.
• Strong stakeholder management experience, with evidence of working effectively with universities, academics, funders, or equivalent partners.
• Proven line management experience, with the ability to develop and lead a high-performing team.
• Experience managing complex operational delivery, including planning, timelines, and coordinating multiple moving parts.
• Strong experience handling sensitive casework and providing professional support to individuals.
• Budget management experience, including planning and overseeing programme delivery costs.
• Excellent written communication skills, including producing clear reports and briefings for senior audiences.
• Commitment to safeguarding, wellbeing and compliance, with willingness to act as safeguarding lead.

Desirable

• Experience working directly with postgraduate research, PhD programmes, or doctoral training environments.
• Experience designing or overseeing selection and assessment processes (e.g. interviews, admissions, recruitment pipelines).
• Experience managing programme evaluation frameworks, including Theory of Change and external evaluators.
• Familiarity with contracting, invoicing, and operational finance processes.
• Knowledge of UK higher education systems and research culture.
• Experience working in a start-up, scale-up, or fast-growing charity.

Personal Characteristics

• Highly organised, proactive, and able to prioritise effectively in a fast-paced environment.
• Excellent interpersonal skills: able to build rapport and trusting relationships, able to work co-operatively in a multidisciplinary setting.
• Strong judgement, discretion and professionalism, including ability to handle confidential information appropriately.
• A commitment to Martingale’s mission to support postgraduate students from low-socioeconomic backgrounds.
• Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity – confident to create processes and ways forward where they might not yet exist.
• Creative and innovative: willing to think outside the box to maximise reach.
• Resourceful, able to act on initiative, hardworking, detail-oriented, and systematic.

Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.

Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.

Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.

The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.

Responsibilities (abridged - see attached job description)

Programme Leadership & Strategy in Practice

• Lead implementation of OSH’s 2025–2028 programme strategy.

• Oversee the design, quality and coherence of residentials, leadership training and hubs.

• Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.

• Attend and lead approximately five residential programmes per year.

• Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.

• Ensure programme data is accurately recorded and used to improve delivery.

Team Leadership

• Line manage the Communities Manager and Leadership & Volunteering Manager.

• Provide structured supervision, clear objectives and professional development support.

• Ensure strong coordination between hubs, residentials and leadership pathways.

• Build a culture of accountability, reflection and continuous improvement.

Safeguarding & Welfare

• Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.

• Ensure safeguarding practice is robust, consistent and embedded across all activities.

• Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.

Partnerships, Budget & Oversight

• Maintain referral partnerships and represent OSH externally where appropriate.

• Hold programme budgets within agreed limits and ensure financial discipline.

• Embed monitoring, evaluation and reflective practice across the programme team.

Experience & Competencies (abridged - see attached job description)

Essential

• At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.

• Experience designing and delivering leadership development or informal education programmes.

• Strong facilitation and training skills.

• Demonstrable experience managing staff and developing teams.

• Strong understanding of safeguarding practice and willingness to act as Deputy DSL.

• Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.

• Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.

• Strong organisational skills and commitment to inclusive, youth-led practice.

Desirable

• Level 3 Safeguarding training.

• Experience managing programme budgets.

• Experience contributing to organisational strategy or scaling programme models.

• Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.

• Lived experience of migration or displacement.

Salary: £55,407 per annum.

Hours: 35 hrs per week

Place of work: Hybrid with a minimum requirement of 24 in-person days per annum and significant travel across the UK including overnight stays (at least once a month) 

Join Our Team!

We are looking for someone to join us who will take the lead on improving the quality and standards of care for people affected by Crohn’s and Colitis across the UK. As a member of the Senior Executive Team you will translate the strategic direction of the charity into tactical plans for healthcare professional support and quality improvement to achieve the charity’s strategic objectives.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.  Right now, an estimated 500,000 people in the UK are living with a lifelong disease many people have never heard of and for which there is no known cure. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But we’re here to support and champion their cause and our ambitious plans will help to make a real difference.

Role Overview 

You’ll work with the Director of Services, Research and Evidence to develop and implement a healthcare professional services strategy in accordance with the charity’s strategic aims.  You will deliver the charity’s strategic leadership of the IBD UK Alliance and associated programmes of work as well as the implementation of the National Primary Care Diagnostic Pathway for lower gastrointestinal symptoms, and building a support offer for IBD nurses. You’ll be leading the strategic planning and budgeting for the Health Professional Support & Standards team, providing visible and influential leadership to the charity and driving a culture of high-performance, collaboration and continuous improvement.

About You

It is essential that youhave significant experience working in a health charity, leading a team that delivers programmes to support healthcare professionals. This includes developing education, driving engagement, and leading quality improvement initiatives across primary and secondary care.

You will be an experienced leader with a strong track record of managing teams and influencing senior stakeholders to improve standards of care. This is not a clinical role; we are seeking someone with proven experience leading healthcare professional support, education, engagement, and quality improvement programmes within a charity setting, rather than someone whose experience is primarily clinical.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.

In this role, there is plenty of scope for a hybrid approach working from home, although there will be times when you will need to be at face-to-face meetings with your team or our partner agencies. There is a requirement for you to attend a minimum of 24 in person days a year, and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London.  There will be a requirement for significant travel and overnight stays around the UK (once a month on average). 

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

We’re looking for an experienced Head of IT and Digital Transformation with a track record in digital project management, of implementing IT and CRM systems, and of developing digital transformation strategies.