22 Head of member support jobs in Cardiff, Wales

Prospectus is pleased to be collaborating with a UK charity founded by families who lost loved ones to gambling-related suicide to recruit for a Head of Operations to join them on permanent contract to start ASAP. The charity operates as a fully remote working organisation however there will be some UK travel

As Head of Operations you will help shape and deliver organisational strategy, embed values and lived experience-led approach, and ensure the organisation remains responsive to emerging opportunities and challenges. The role includes working closely with and supporting wider Heads of Service, coordination between cross team working, and accountability for organisational infrastructure delivery. The postholder will ensure robust compliance and operational systems are in place to support effective delivery across the charity alongside supporting sound HR practice. As a key member of the senior leadership team, you will also be accountable for cross-organisational projects to deliver systems improvements.

The successful candidate will bring significant experience of managing an operations function within a UK charity or not-for-profit organisation and will have experience of supporting an organisation through growth and change.  You will bring excellent people management and relationship building skills, with the ability to influence and build consensus across teams and at senior level. You will have significant experience of embedding new processes and systems to support an efficient and effective organisation. In addition you will have a strong empathy for the mission and have a drive and determination to build core organisational strength.

For details on how to apply please click through to the job link on the Prospectus website. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

The Wave Project is the UK’s leading Surf Therapy charity, a pioneer in using surfing as a form of therapy. As a multi award winning charity we pride ourselves on delivering a big impact with a small, committed team of 35 staff and 1,400 wonderful volunteers. In 2025, we supported over 2,600 children and young people to improve their confidence, self-esteem, resilience and social skills.

The Head of Fundraising is a key member of the charity’s Senior Leadership Team and provides strategic leadership and operational oversight across all fundraising activities, ensuring sustainable income growth and enhancing The Wave Project’s visibility and impact. The role is critical to fostering a strong supporter base, developing innovative campaigns, and cultivating partnerships that align with the charity’s mission of transforming young lives through Surf Therapy.

They will lead a small, talented team and will also work closely with our delivery team across the country, who are an essential part of our fundraising efforts.

Please read the full job description and apply via our website. 

Want to use your fundraising experience to create real, visible change for thousands of Sri Lankan street dogs? Join a small, ambitious charity where your ideas, relationships and fundraising expertise can have a direct impact.

WECare Worldwide is looking for an experienced and hands-on Head of Fundraising to join us for a 12-month maternity cover and take ownership of our fundraising strategy and income generation.

We are a UK- and Sri Lanka-registered animal welfare charity providing international-standard veterinary care to street dogs in Sri Lanka. We are a small and collaborative organisation, so this is a role for someone who enjoys combining strategic fundraising leadership with hands-on delivery. You will work closely with the CEO and colleagues across WECare to help shape how we grow our income, while remaining actively involved in the day-to-day fundraising work needed to deliver results.

A major focus will be our individual giving and digital fundraising, including online donations, regular giving and fundraising appeals. This is currently one of our most important sources of income, and we’re looking for someone who can help us strengthen supporter engagement, improve donor journeys and identify opportunities to grow sustainable income.

You’ll also play a key role in developing our grants and trusts & foundations income, from identifying opportunities and building compelling applications through to reporting and stewardship. Alongside this, you’ll nurture and develop major donor relationships and explore the right corporate partnership opportunities for WECare.

This is very much a role for someone who enjoys both thinking strategically and getting things done. You might be developing the fundraising plan one day, working on a significant grant application the next, reviewing digital fundraising performance, shaping an appeal or speaking directly with a donor or potential partner.

You’ll work with colleagues across the organisation to turn the incredible work happening on the ground in Sri Lanka into compelling stories, funding propositions and campaigns that inspire people to support WECare.

We’d love to hear from you if you have a strong track record in fundraising, particularly across individual giving, trusts and foundations, major donors or other high-value income streams. You’ll be commercially aware, comfortable working with targets and forecasts, confident building relationships and happy taking initiative in a fast-moving environment.

Most importantly, we’re looking for someone who genuinely wants to make an impact. WECare is an ambitious organisation with big plans, but we remain small enough that the person in this role can make a tangible difference to both our fundraising direction and the animals our work exists to help.

Location: Remote
Contract: Fixed-term, 12-month maternity cover
Reporting to: CEO

Please see the full Job Description for further details about the role and experience we’re looking for.

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

You will take the lead role in proactively researching and building a strong pipeline of opportunities, securing and growing income from charitable trusts and foundations, taking on a leadership role in working with senior external and internal stakeholders including funders and teams across the organisation to develop and submit compelling projects and proposals. The role will include the line management of the Trust and Foundation Team and ensure the creation of high-quality applications, ambitious cultivation of donors across key portfolio areas and consistent and appropriate, stewardship of funders.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Closing date: Monday 12th October at 9am

About the role

This is a technical leadership role, helping deliver the modernisation of the technology that lets our community of over a million people take action every day on the issues they care about. Our enterprise scale tools are being re-built into a modern, modular platform and you’ll be joining the team as a leader in this work

You’ll be the second senior engineer on the team, joining as an equal partner to our existing senior engineer. This role requires an experienced technology leader with a proven track record of delivering great product and engineering outcomes — someone who has already shaped product engineering strategy, architected and engineered great products, developed people and teams, and established engineering standards through the delivery of significant projects at this level.

For many years, we have maintained a spectrum of different in-house products and are now building a modular platform, and your experience of leading on projects or products like this will be extremely valuable to us.

AI first development is central to our operational and development model and this role will offer you the opportunity to work with a team who’ve already proven that we can use AI development tools to deliver for our organisation. We’re looking to you to help us explore and achieve even more.

We’re on a mission to create an elegant, stable and highly effective platform that sits at the core of our mission – to make our country a fairer, more respectful, more sustainable place, and we’re excited to learn how you’ll help with this.

You will have real agency and influence within a small, growing team to try new things and contribute to making a real-world impact. You will help deliver our product roadmap and identify areas for technological innovation that will continue an exciting new chapter of 38 Degrees. Day-to-day, we are working out how to deliver cutting-edge software development in the age of AI and we are excited for the successful candidate to be a core part of this process.

This is a rare opportunity to help redesign a tech stack, develop a best practice AI-enabled software development model with the highest technical standards and deliver a sector-leading set of tools for one of the biggest campaigning organisations in the UK.

There are no formal education requirements for this role. As long as you can show us that you have the skills we don’t mind where you got them from! To be successful in your application you must meet the requirements of this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.

Your background and experience

We are looking for someone with experience leading development, teams, products and technical standards – you’ll be adept at setting direction and bringing others with you. You’re someone who’s accountable and takes ownership, delivering what they promise. You’re always striving to improve and effective at motivating others to follow the standards you set. You will have experience developing software using AI tools, and be brimming with ideas about how a small technology team can make the most of tools like Claude Code to multiply our impact and how you’ll use your influence in the team to make that happen.

You’re someone who understands the discipline around leading and maintaining a product, not just working across technologies. You are creative and curious when it comes to solving business problems, comfortable asking users “why” and understanding what they are trying to achieve, and you enjoy collaborating to identify and deliver the best technical solutions. You understand the non-profit campaigning domain we’re operating in, or you’re excited to learn. You demonstrate the specific technical expertise the role requires while also applying product-outcomes-thinking best practice to work effectively with end users.

You are a patient and clear communicator with non-technical stakeholders, and you’re motivated by achieving real lasting business impact and collaboratively solving business problems with users rather than simply delivering requested features. You’re driven by the opportunity to build best-in-class campaign tools and deliver professional, high-quality work that makes our tech products a joy for users and supporters to interact with.

You are flexible, as comfortable responding to short-notice reactive requests and staying cool-headed in a crisis as you are pushing forward longer-term product development work. You’re eagle-eyed when it comes to tackling technical debt and putting effective processes in place to maintain high-quality development. You’ll be keen to play a key part in shaping the culture and professional standards of our team.

And finally – you’ll need a passion for being part of our mission to make the country a fairer, more respectful, more sustainable place, and a hunger to give our supporters the power to help make that happen.

Full job description: Salary Scale F1 – Senior Developer _ Campaign Technologist

About us

38 Degrees is a community of more than a million people who – in a moment away from their busy days – take small actions on issues they care about, which all add up to something bigger, a movement for a better Britain for everyone who calls our country home.

A Britain where we all get a fair chance in life and where the place we were born, or the area we live in, doesn’t decide that chance. Where we protect our planet and hold those in power to account for doing the same, and where we are treated, and treat one another, with respect.

In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.

38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.

Benefits of working for 38 Degrees

38 Degrees’ approach to total rewards (salaries, rewards and benefits) is rooted in our Compensation Philosophy which defines our principles and the criteria to ascertain whether decisions on pay and reward meet those principles – our ultimate aim is to attract and retain a talented, driven team, and reward all of us for the impactful work we do in a way which is fair, equitable and sustainable, based on this philosophy and our vision to make the UK fairer, more respectful and more sustainable.

38 Degrees employee salaries, rewards and benefits are benchmarked against the UK Not For Profit sector.

38 Degrees’ culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun.

We regularly enjoy team away days and social hours.

Additional Benefits (as per the statutory or enhanced qualifying conditions in the staff handbook)

Currently we provide:

• 38 Degrees operates a four-day working week. Our working days are Monday – Thursday. On rare occasions employees may work on a Friday to manage reactive work or communication with organisations that work a five-day week. If a bank holiday falls on a Monday, employees are required to work Tuesday – Friday
• For a four-day working week employees receive 24 days (pro rata) annual leave per year (plus bank holidays) pro rata. The office closes between Christmas and New Year, employees do not need to take this additional time from their annual leave allocation
• Employer pension contribution
• 24 hour employee assistance programme
• Family leave policies (some with enhancements)
• Employer paid annual flu vaccination
• Rental deposit loan
• Contribution to eye tests/glasses
• Learning and development budget

We are developing the following benefits which we will communicate when finalised:

• One month paid sabbatical leave as per policy terms after 5 years of service
• Cycle to work scheme
• IVF
• Menopause
• Religious leave
• Surrogacy
• Parental Bereavement Leave
• Global Remote working

Our commitment to Diversity & Inclusion

We’re especially keen to hear from people who’ll bring lived experience of the issues we work on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. A third of us live outside London. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’ communities.

To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form.

38 Degrees is committed to inclusive working practices, so during the application process we commit to:

• Paying for childcare whilst you’re at 38 Degrees interviews or tasks.
• Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online.
• Making any reasonable adjustments – for example ensuring we have a BSL interpreter organised in advance if you’d need one.
• If there is anything else you’re concerned about or think we could provide, please let us know.

To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.

The successful candidate must have the right to work in the UK at the time of appointment.

The recruitment process: In addition to your written application (details below), you will be required to complete a ‘live’ technical test and two rounds of interviews (all remotely). You can apply for this through Charity Job, please ensure you have answered the application questions below.

Application Questions (max. word count: 2000 words across all questions)

1. As a senior engineer, how have you approached managing the adoption of AI tools (e.g. Claude Code or similar) across a team? How do you balance encouraging adoption with maintaining code quality and standards? Can you give an example of a decision you made, or would make, about where AI tools should and shouldn’t be used, and how you’d bring the rest of the team along with that view?
2. In your view, how is the day-to-day practice of software development changing as AI tools become more capable? What has and hasn’t changed about how a team should be structured or how work should be planned, compared to a traditional development model?
3. Please outline an example of an unexpected technical issue that impacted core business operations and how you dealt with that.
4. Select an application you regularly use and describe three key design features that enhance its user experience. What considerations do you think influenced these design choices?

As part of the leadership team, you'll hold ultimate responsibility across our democratic lottery delivery teams, develop partnerships, and help shape where we go next as an organisation. You'll grow our opportunities through a considered and systematic approach to business development - new applications, bids and partnerships - and the revenue that comes with them, with support from the team.

This is a role for someone who's genuinely committed to democratic renewal, and good at bringing people together across different contexts and cultures.

Key Responsibilities

1. Driving the organisation forward
   1. Working alongside the other directors to shape the organisation's strategy
   2. Imagining and developing new applications/markets for sortition and deliberation; translating ideas into concrete opportunities, bids, contracts, and revenue
   3. Spotting and pursuing new opportunities (bids including fundraising, partnerships, earned revenue) particularly at an international level, with the support of the team
   4. Leading the growth, sustainability and adoption of OpenDLP, our open-source democratic lottery software on a global scale (including but not limited to, building strategic partnerships, developing sustainable revenue models, and promoting adoption amongst users)
2. Connecting the global sector
   1. Maintaining and developing relationships with key global partners, funders, and stakeholders
   2. Keeping up with what's happening in the deliberative democracy world and bringing relevant
      opportunities back to the team
   3. Sharing best practice across teams and helping raise standards across the sector
3. Leading the team
   1. Strategic oversight of Democratic Lottery teams
   2. Line managing Heads of teams, one of whom is based in Australia which will require some flexibility in hours, and a few more team members
   3. Coordinating and facilitating budget proposals from the Democratic Lottery teams, making sure resources are allocated fairly and teams have what they need
   4. Contributing to a Working Group (to be decided)

Please see the recruitment pack for more details.

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage. 

We have an opportunity for a Solicitor to join a large team of thirteen, with no line management responsibilities.  We are a fast paced in-house legal team which works on a very broad range of matters.

Role Expectations

The successful candidate will be required to provide legal advice across areas of law including but not limited to grant making, contracts, procurement, charity, litigation, insolvency, subsidy control, debt recovery and public law.

In addition to providing substantive advice, the role requires a solicitor to be able to research and upskill on new areas of law very swiftly. It is also expected that the solicitor will use their legal knowledge to help improve the Fund’s internal processes and precedents, as well as ensuring that the Fund complies with statutory and regulatory frameworks at all times.

The bulk of the solicitor’s workload will consist of autonomous matters and legal queries. These will need to be answered in a timely manner. Support and supervision is always available and the legal team works on a very collaborative basis. The solicitor will also work with colleagues on larger scale projects when the opportunity arises.

Experience working in a busy in-house or private practice environment would be ideal, as would experience dealing with a range of clients, and experience with public law or public bodies. Knowledge of debt recovery/litigation and subsidy control law would be beneficial, as would experience gained in the UK.

Interview Details:

Interview Date: Week Commencing 5th October 2026

Format: Virtual

Location: Can be based anywhere in the UK - We have a hybrid approach to working.  Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester and  Newcastle.

Any questions about the recruitment process, please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential criteria

• UK qualified solicitor, barrister or equivalent
• At least two years’ relevant experience in private practice or in-house legal in a medium/large sized organisation
• Excellent attention to detail and good drafting and negotiation skills
• Good communication and client management skills
• Ability to manage multiple demands and priorities with good organisational and time management skills
• Ability to quickly grasp new legal concepts
• Team player with excellent interpersonal skills
• Ability to use your initiative to proactively improve ways of working

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Permanent | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Service to join our senior management team.

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead eight services with nine direct reports, spanning substance use and services for children and young people. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, significant senior leadership experience within substance use services is essential, including experience of leading CQC-regulated provision and maintaining high standards of quality, safety and regulatory compliance. 

You will also need a strong understanding of safeguarding and the governance required to deliver safe and effective services for children and young people. Direct operational experience of Children & Young People services would be valuable, but we are equally interested in candidates who can demonstrate strong safeguarding and CYP governance experience alongside substantial substance use leadership. 

This permanent appointment offers the opportunity to provide long-term leadership to a significant portfolio and help shape the future development of Cranstoun’s services. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

At The National Lottery Community Fund we are committed to making a bigger difference. Our 2030 strategy ‘It starts with community’ puts impact at the heart of what we do. Our Evidence and Impact Strategy explains how we will do this by transforming how evidence is used across the organisation; helping us better understand community needs, make better funding decisions, and demonstrate the difference National Lottery funding makes across the UK.

We are recruiting an Evidence Engagement Manager to join our Evidence Services: England and UK Portfolios Team. This is an important role in delivering our Evidence and Impact ambitions. You will act as the link between funding portfolios and the wider Evidence and Impact team, improving how evidence is used across the funding cycle and helping colleagues make confident, evidence-based decisions.

Working closely with portfolio teams to understand their priorities, challenges and decision-making needs, you will identify where evidence can add value. This could include evidence to understand community needs and support assessment of applications, to shaping major funding programmes, supporting monitoring and evaluation practices and supporting decisions at leadership and committee level.

You will translate user needs into clear evidence requirements, commissioning or coordinating the development of products within Evidence Services, across the Evidence and Impact team or externally. Products can include:

• Data analysis and insight reporting
• Interactive dashboards
• Literature reviews and evidence syntheses
• Theories of Change
• Systems mapping

You will help build evidence capability across the Fund, helping colleagues access and use evidence more independently through self-service tools, guidance, support and development. You will lead roll out of products, ensuring they meet user needs, are adopted effectively and continue to improve through feedback and review.

This role requires a strong understanding of how evidence can be applied in real-world decision making, alongside excellent stakeholder engagement and project management skills, supported by a breadth of evidence and analysis knowledge.

This role includes line management of an Evidence Engagement officer, as well as matrix and task management of other staff from across Evidence and Impact.

We're looking for someone passionate about the pragmatic use of evidence to improve decisions and maximise impact. Above all, you'll be motivated by helping The National Lottery Community Fund make the greatest possible difference to communities across the UK.

Interview details:

• Date: Week Commencing 12th October 2026
• Format: Online
• Location: UK Wide

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown. There will be some travel required within the UK.

We will be hosting a briefing session on: Tuesday 8th September 2026 at 11:00 am. To register or ask any questions please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential criteria

• A professional qualification, bachelor's degree or equivalent level of experience in a relevant discipline such as social research, public policy or economics
• Experience of applying evidence into decision making across a strategy, policy or funding life cycle, working with non-analysts.
•  Knowledge of a breadth of evidence and analysis approaches, including collection and use of quantitative and qualitative data, evidence review and synthesis across sources, Theory of Change, monitoring and evaluation.
•  Experience of working with multiple stakeholders often with competing priorities and across different disciplines and professional roles, to gain agreement.
• Experience of project management and delivery across the evidence product lifecycle from understanding user needs and specifying products, through managing development and delivery against requirements to rollout, feedback and review.
• Strong written and verbal communication skills, ability to effectively communicate with different audiences, including compelling communication of insight, sharing complex information in an engaging way.

Desirable criteria

• Knowledge of the voluntary and community sector and the funding landscape, and a passion for working in this area.
• Strong facilitation skills and the ability to drive user engagement in use of evidence and development of evidence products.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The National Lottery Community Fund is recruiting for a Stakeholder Engagement Manager, a key role in our External Affairs Team within our Communications, Impact and Influence Team.  

This role offers an exceptional opportunity to shape our stakeholder engagement during an exciting time. You will position the Fund as a convening force in civil society, advancing community priorities through evidence-based advocacy that demonstrates how our funding strengthens communities.

Using your insight into the sector, you will work with colleagues to map and manage priority stakeholder relationships relevant to our missions and the impact of our funding. You will develop targeted engagement strategies to strengthen and diversify our stakeholders, delivering key activities including communications, events, briefings and meetings to support the development of these relationships.

You will identify and act upon opportunities to demonstrate the impact of our funding on communities and how it aligns with relevant and influential stakeholders and organisations. You will have strong project management experience, with a robust approach to tracking relationships and managing stakeholder data, ideally through the use of Stakeholder Relationship Management (SRM) systems.

The ideal candidate will bring a strong communications and engagement background, as well as experience in working with senior level stakeholders. Ideally you will have had exposure to the voluntary, community and social enterprise sectors. You should excel at building relationships with diverse stakeholders and be adept at navigating complex external environments.

Key responsibilities:

• Map and prioritise the Fund's stakeholder framework, identifying key influencers and decision-makers across sectors, ensuring an effective cadence of engagement (making it clear who are we talking to, when and why)
• Design strategic engagement plans that align stakeholder relationships with our missions and corporate plan, as part of the Fund’s integrated communications strategy
• Coordinate high-profile events and engagement opportunities that strengthen the Fund's position in civil society
• Lead a range of stakeholder communications, including newsletters, bespoke emails, meetings and briefings.
• Lead the creation of stakeholder toolkits and narrative materials that enable senior leaders and colleagues to engage effectively
• Build measurement frameworks to evaluate the impact of stakeholder engagement activities
• Provide expert counsel to colleagues on relationship management and influencer engagement
• Maintain the SRM system and support colleagues across the Fund to use appropriately.

Interview Details:

Date: W/C 28th September

Format: Virtual

Location: UK Wide

We have a hybrid approach to working. Work pattern will be agreed with the successful candidate. Our offices are in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester and Newcastle.

If you would like an informal conversation about the role specifically, please contact us.

Any questions about the recruitment process, please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential criteria

• Strong experience in stakeholder engagement and partnership development, with a track record of advising at senior levels.
• Proven ability to design and deliver engagement programmes that meet organisational objectives.
• Experience in delivering high-level communications and events.
• Experience building stakeholder mapping tools and evaluation frameworks.
• Strong project management, coordinating complex engagement activities.
• Experience drafting and delivering high-quality presentation materials, often under tight timeframes.

Desirable criteria

• Understanding of, or background in VCSE, public sector or civil society partnership development.
• People management experience.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Event & Engagement Coordinator

Remotely based in North West England and a willingness to travel where appropriate

Job Purpose:

To plan, coordinate, and deliver a range of local events across North West England with the potential to grow into other areas in the future, ensuring each event is well-organised, inclusive, and engaging for local communities. The Local Event & Engagement Coordinator will collaborate closely with partners, local authorities, suppliers, volunteers, and members to deliver high-quality, unique and memorable experiences.

Who are we looking for?

· Energetic and positive, bringing enthusiasm to everything you do.

· Excited by change, seeing new opportunities and possibilities.

· Keen to succeed with a strong development mindset.

· Passionate about delivering great events and experiences.

· Open to feedback, always looking for ways to improve.

Key Responsibilities:

Event Coordination

· Plan and manage logistics for a variety of local member events, making sure all events are accessible and attractive to both existing and potential members.

· Liaise with relevant external and internal contacts such as venues, suppliers, CSSC’s ticketing platform, Head Office departments, and volunteers.

· Complete all relevant compliance work such as risk assessments and public liability checks.

· Support both long standing and new volunteers with all aspects of volunteer led events, including creating events on ticketing platform and promoting events through email and social platforms

· Develop and manage event budgets, ensuring value for money and accurate financial tracking.

· Oversee event setup and breakdown where applicable, managing on-site logistics and resolving any issues on the day.

· Recruit and coordinate volunteers to assist with events.

· Evaluate event success through feedback, data collection, and post-event reporting.

Digital Engagement

· Promote events via social media, email campaigns, posters, and local press in collaboration with marketing teams.

· Manage and grow the North West’s CSSC TikTok presence, including content planning, filming, editing, posting, and community engagement.

· Create engaging, on-brand short-form video content tailored to target audiences.

· Monitor performance metrics and use insights to optimise content strategy and increase reach and engagement.

· Stay up to date with emerging social media trends, tools, and platform updates.

Key Skills & Experience:

Essential:

· Proven experience in planning and delivering events.

· Strong organisational and time-management skills.

· Ability to manage budgets and handle multiple projects simultaneously.

· Excellent communication and stakeholder engagement skills.

· Flexibility to work evenings and weekends when required.

· Ability to analyse member insights to inform event planning and attract potential new members.

· Ability to work collaboratively with regional teams to support membership growth and positive member experiences.

· Ability to build rapport with volunteers and identify the support needed for successful event delivery.

· Confidence in using IT systems and ticketing platforms to promote events across appropriate channels.

Desirable:

· Experience working with community groups, charities, membership organisations or not for profits.

· Knowledge of health and safety and safeguarding procedures.

· Familiarity with marketing or PR for events.

· First Aid or event safety training.

· Previous experience with ticketing platforms or willingness to learn.

· Understanding of how comms and events align with one another.

· Data literacy or willingness to understand some basic data analytics

· Full UK driving licence and willingness to travel where appropriate

Philanthropic Partnerships Lead – Trusts and Foundations (parental leave cover)

Application Closing Date: 9th October 2026

Location: Remote or hybrid working within the UK (preferably within regular commuting distance to London); individuals will be required to attend episodic in-person office days in London as needed and additional external facing events as prescribed by the organisation. This role requires applicants to be able to show that they have the right to work in the UK.

Term: full time - 35 hours a week. This is a fixed term contract for a period of 12 months covering parental leave. Ideally looking for a candidate to commence the role from November 2026.

Organisation: Global Greengrants Fund UK

Salary: Salaries at Global Greengrants Fund UK (GGF UK) are dependent on applicable salary scales, internal pay policies including equity considerations and budget. Due to the ways in which salary negotiations perpetuate existing structural inequities, GGF UK has moved away from salary negotiation processes for any candidate. Our best offer for this position is £70,600 per annum.

Benefits: We have improved our benefits package and we now offer 10% employer’s pension contribution, remote and flexible remote working, generous family and sick leave, employee assistance programme, health and life insurances, 28 days annual leave plus all UK bank holidays.

About Global Greengrants Fund

Global Greengrants Fund (GGF) supports grassroots activists and civil society organisations around the world working to address environmental and social justice in over 160 countries.  GGF applies a participatory and decentralised model in making grants to grassroots groups through regional and thematic boards of advisors, global partner networks and independent funds, to support grassroots environmental and social justice action.

Global Greengrants Fund comprises two organisations: one located in the USA, Global Greengrants Fund Inc (established in 1993), and Global Greengrants Fund UK (established in 2012). The two organisations work closely together with a shared grantmaking programme and strategic collaboration at the senior leadership level. GGF UK consists of sixteen staff members working on fundraising and influencing philanthropy; finance; communications; and operations, with all of these functions operating autonomously but in close collaboration with their US counterpart functions.

Global Greengrants Fund has experienced tremendous growth over the past two years and we are thoughtfully, yet rapidly, growing our annual grantmaking, our philanthropic advocacy, and our global partnerships and collaborations to new levels as part of our ongoing transformative journey.

The Role

The Philanthropic Partnerships Lead – Trusts & Foundations will contribute to Global Greengrants Fund UK’s fundraising and partnership objectives by stewarding a portfolio of existing and new Trust & Foundation supporters to secure significant restricted and unrestricted grants and donations for the organisation. Working as part of the Philanthropic Partnerships team and reporting to the Director of Philanthropic Partnerships, the postholder will also collaborate closely with colleagues across the global organisation Global Greengrants Fund, particularly within the Programmes, External Relations and Finance functions.

The Candidate Profile

The post holder will be an experienced, senior-level fundraising leader with a track record of securing and developing successful collaborations with trusts, foundations and partner organisations to achieve ambitious income goals; extensive experience in developing pitches, proposals, and fundraising products; and a strong interest in environmental justice, international development or human rights issues. They will have an extensive knowledge of the funding and philanthropy sectors in the UK and Europe; excellent written and verbal communication skills; and be confident in engaging a wide range of internal and external stakeholders, including at senior levels.

The candidate will excel in relationship building and interpersonal skills, capable of managing complex relationships and politics. With excellent written and verbal communication skills in English, they will be adept at developing compelling proposals, presentations, reports, and other fundraising materials. Additionally, they will demonstrate strategic, innovative, and analytical thinking, with a strong capacity for complex problem-solving and decision-making.

The right candidate will understand Global Greengrants Fund’s core values and be committed to the guiding principles and mission of Global Greengrants Fund and ensure they uphold them in the way they take up the responsibilities of the role. They will value transparency and accountability, demonstrating strong critical thinking, strategic risk management, and the ability to influence and resolve differences across boundaries. With a high degree of self-awareness and insight, the candidate will excel in building strong interpersonal relationships, both within and outside the organisation, and possess outstanding communication and collaboration skills.

How to Apply

Please review the full job description and person specification on our website and submit your application via email. Please note that the email address to address your application is listed in the job advert on our website. 

In your application, please send a copy of your current CV and covering letter by 9th October 2026 at 23:00 GMT.  You will need to submit these in English. If you’re intrigued by this position but feel like you don’t fit the profile precisely, please still apply. You can ask questions or seek further information to feel able to apply by emailing us.

We thank all those who apply, but only shortlisted candidates will be contacted. 

Global Greengrants Fund UK is an equal opportunities employer. We strongly encourage applicants from all backgrounds and walks of life. We believe that diversity and inclusion among our team is critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool and welcome applications from all qualified candidates. We do not discriminate on the basis of race, colour, religion, ethnicity, gender, disability, sexual orientation or gender identity.

To successfully lead the Grants team and raise voluntary income from a range of Grantmakers including Trusts, Foundations and local Government grant funders contributing to an overall team target of £1-million +. Working effectively with a grants team of three, and across the organisation, you will meet team annual targets of circa £675,000 through finding new opportunities, building excellent relationships with funders and managing the team effectively. This will lead to more young people reached by Eikon’s services.

Responsibilities

Income generation

· Lead responsibility for raising current annual team target of £675,000 for restricted and unrestricted income

· Work to agreed metrices including an annual target of £220,000 - £250,000/year with a pipeline including statutory, national & regional grant funders (some being invite only).

· Develop and lead networking plan (internal/external) to secure long-term grant and statutory funding opportunities to help increase financial income year on year.

Account Management

· Lead a stewardship framework, ensuring excellent account management of funders across the team (including own portfolio)

· Lead plans for the year, thinking creatively to develop new engagement opportunities such as panels, breakfast meetings and other events

· Collaborate with other leads and managers in the team to maximise opportunities through relationships, for example Major Donors, Corporate partnerships and Individual Givers.

Management

· Line management two staff members (Senior Grants Fundraiser and Trust Fundraiser), creating a positive and supportive working culture supporting them to meet their targets

· Lead on managing pipeline information on Donorfy, being able to pull reports for information and analysis including:

o Provision of data and narrative for monthly team meetings

o Contribution to Board reporting with narrative and pipeline information

o Analysis for annual planning sessions

Quality and standards

· Ensure all staff and volunteers understand and deliver within Eikon’s safeguarding policies and practices when taking part in fundraising activities.

· Ensure all activities follow the relevant Fundraising Codes of Practice and Eikon’s Ethical Fundraising Policy.

· Prepare relevant Grant Agreements and contractual information.

· Carry out risk assessments for all activities for which you are responsible.

· Carry out required basic due diligence on new funders.

Finance and resources

· Budget responsibility with authorisation up to agreed limits

· Operate within organisational approved budgets, policies and procedures.

Communications and relationships

· Work collaboratively with the Communications Lead to devise annual communications and marketing plans, ensuring Eikon is strategically positioned externally.

· Work collaboratively with service leads ensure new services developed meet funder needs and requirements

Strategy/transformation work

· Lead on developing and delivering annual grants plan

· Participating in a Leads network, contribute regularly to organisation matters including strategies, annual plans and budgeting.

Organisational requirements

· Work within Eikon’s equal opportunities, health & safety, and safeguarding policies at all times

· Understand and act when safeguarding issues need to be escalated

· · This is a flexible working role. You must be available to attend regular external meetings across Surrey and occasional meetings at Eikon’s New Haw office. Some meetings may take place outside normal working hours or at weekends.

· Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support

· Work within Eikon’s internal policies, safeguarding and data protection regulations

· Be responsible for equipment/resources

· To promote, monitor and maintain health, safety and security in the working environment