Head of member support jobs in Cardiff, wales
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Job Title: Member and Supporter Acquisition Lead (Maternity Cover)
Team: Supporter Engagement & Experience
Contract: Fixed-term 6 months
Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)
Interview Date: 6 August 2026
*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £41,709 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
You will drive the growth of the organisation's membership and supporter base through strategic marketing, outreach, and engagement efforts.
This role is vital for expanding the Ramblers reach, enhancing its financial stability, and strengthening its community impact. You will develop and implement effective acquisition strategies, engage potential members and supporters, and foster long-term relationships aligned with the organisation's mission and values. You are a subject-matter expert in fundraising acquisition and digital marketing.
Key responsibilities
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Deliver the Ramblers membership acquisition programme to attract and retain new members and supporters. This includes integrated, multi-channel marketing campaigns (including digital and face-to-face) and a test-and-learn approach to optimise conversion rates, sales, ROI and life-time value, with support from the Head of Member and Supporter Experience. At the Ramblers our current key acquisition channels are Digital Marketing, telemarketing and private site.
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Manage our welcome and reactivation programmes (email, mail and telephone).
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Using evidence-based insights, work with the Head of Member and Supporter Experience to evolve the membership proposition (embedding Ramblers new digital assets, platforms, products, offers) to enhance our relevance and reach.
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Manage the acquisition budget of c£500k, producing timely reports to the Head of Member and Supporter Experience on income, expenditure and KPIs to monitor performance against plans. Lead the reforecast process for key lines accountable for and support the budget process.
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Lead key acquisition projects across the organisation, delivering to time and budget.
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Ensure regulatory compliance is embedded across team processes and communications in areas such as GDPR (General Data Protection Regulation), PECR (Privacy and Electronic Communications Regulations), Gift Aid, and the Fundraising Regulator. Ensure any agencies used adhere to the high standards we set.
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Work across teams to develop and deliver engaging supporter journeys that enhance and deepen supporters’ experience of the Ramblers.
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Agency and supplier management – manage and develop strategic relationships with our agencies, including the management of SLAs and performance measures, ensuring consistently high levels of performance.
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Consult, equip and support the Ramblers GB-wide network of volunteer ‘membership ambassadors’ providing tools and resources to grow membership.
Other
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Undertake such other duties as may be reasonably required of the post
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Engage and proactively develop excellent working relationships across the organisation
The person
Knowledge, Skills and Experience
Knowledge and Experience
Essential:
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Proven experience in working with external stakeholders/suppliers and managing performance
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Extensive experience in digital marketing for recruitment of supporters/members, including in using Facebook. A subject-matter expert.
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Digitally savvy, with knowledge and experience in testing new ideas through digital channels and an early adopter of new technology and digital products and platforms.
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Proven experience in analysing complex data and building testing plans to inform strategic decisions and solve complex problems.
Desirable:
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A proven track record (more than 2 years’ experience) in recruiting new supporters or members to a charity.
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Experience of working with telemarketing agencies.
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Experience of Private site or using dialogue approaches to recruitment.
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Experience in developing multi-channel supporter journeys for new supporters/members.
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Experience in using Salesforce or other CRMs
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Experience in using an email-marketing platform, like Mailchimp or Marketing Cloud
Skills
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Innovative and solutions-focussed with the ability to work under pressure and to tight deadlines.
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A flexible and resilient approach, with a curious mindset to explore opportunities and overcome challenges.
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A team player, able to develop collaborative, strong and effective working relationships.
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Able to analyse and solve complex problems and manage processes and data flows with other teams.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a flexible, relationship-led role for someone who loves being out in the community, opening doors, inspiring supporters and turning local goodwill into long-term income to support seriously ill children and their families.
We are looking for an ambitious, energetic and relationship-focused Regional Community Fundraiser to join our fundraising team and grow sustainable support across Sussex. Working from home and spending significant time within your region, you will act as the face of the charity locally, engaging individuals, community groups, schools, local businesses and volunteers.
We support families across SW London, Surrey and Sussex whose children are facing cancer or a life-challenging condition.
The client requests no contact from agencies or media sales.
This is a new role at a genuine moment of growth for SSE - we expect to recruit over 600 social entrepreneurs across our learning programmes next year and every one of them starts with a good assessment.
Our assessment work spans a large pool of staff, freelancers and partners, and this role exists to bring it all together: clear frameworks, consistent data, and a process that's welcoming to people who don't always find application processes easy.
We're looking for an assessment lead to design and embed the systems, training and guidance that help our wider team assess applicants fairly, consistently and efficiently - and to carry out assessments and interviews directly. You'll work closely with the Head of Grants and Assessment, our Tech Team, and Programme Managers across the organisation.
You’ll will need to have a rare combinations of skills – a good understanding of a wide range of social enterprises and charities, gained through experience of training, business consultancy or development support, combined with the ability to design systems to support data collection and assessment, and the ability to support others to use those systems. Are you up for the challenge?
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a flexible, relationship-led role for someone who loves being out in the community, opening doors, inspiring supporters and turning local goodwill into long-term income to support seriously ill children and their families.
We are looking for an ambitious, energetic and relationship-focused Regional Community Fundraiser to join our fundraising team and grow sustainable support across Surrey. Working from home and spending significant time within your region, you will act as the face of the charity locally, engaging individuals, community groups, schools, local businesses and volunteers.
We support families across SW London, Surrey and Sussex whose children are facing cancer or a life-challenging condition.
The client requests no contact from agencies or media sales.
About the Role
As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.
This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.
In this role, you will:
Strengthen governance, risk and compliance
· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance
· Embed effective risk management processes
· Oversee key compliance areas including safeguarding, GDPR and reporting
Build operational systems and infrastructure
· Develop and implement scalable systems, processes and internal controls
· Improve data management (including CRM) and strengthen reporting
· Contribute to ensuring operational readiness to support national growth
· Work with external providers on IT and financial system integration
Lead people, culture and organisational development
· Oversee recruitment, onboarding and retention of a high-performing team
· Strengthen performance management and accountability frameworks
· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission
Enable delivery, impact and growth
· Strengthen operational support for programme delivery and expansion
· Support the translation of strategic ambitions into practical systems and ways of working
· Improve data insight to inform decision-making
· Support development of fundraising infrastructure.
Contribute to wider organisational life
· Work collaboratively across the team to support evolving priorities
· Act as an ambassador for BeSpace’s values and Christian ethos
About You
We are looking for someone who:
· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation
· Has good experience in developing systems, processes and organisational infrastructure
· Can work closely with a CEO to translate vision into operational delivery
· Has excellent organisational and project management skills
· Is proactive, collaborative and relational leader who builds strong teams and culture
It would be a bonus if you:
· Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation
· Have significantly enabled the scaling of a regional organisation to national growth operationally.
· Have experience in fundraising systems or donor management
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Product (Ecosystem)
Remote (UK-based) | Full-time - £93,130 + benefits (including 4.5-day week and 11% employer pension)
Now is an exciting time to join the leadership of Oak's Product team. We're supporting the Department for Education in implementing a refreshed National Curriculum by sharing open digital curriculum resources and expanding our reach to support the wider education ecosystem, including developers, EdTech tools, and AI assistants, with curriculum content that is pedagogically rigorous and machine-readable. We're also continuing to develop our work in safe, pedagogically grounded AI in education, at a time when the sector is moving fast.
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
-
Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
-
Investors in People Gold - through external accreditation and colleague feedback
About the role:
The Head of Product (Ecosystem) reports to the Director of Product and will work alongside and in partnership with the Head of Product (Schools and Teachers), a role we are also hiring for, as well as leading our Quality Assurance discipline.
This role leads our Product squads responsible for expanding the reach and impact of Oak's curriculum beyond our direct-to-teacher and school products, as well as our Quality Assurance discipline. You'll be responsible for a portfolio of Ecosystem products and technical capabilities that make it easier for others to build innovative, safe and pedagogically robust tools using Oak's curriculum, data and code.
You'll also ensure that the way we create and structure our curriculum content works well for both Oak and others, maximising the long-term reach and impact of our curriculum across products, platforms, and AI-powered learning environments.
You'll play a key role on Oak's leadership team, working closely with colleagues across Engineering, Education and School Support, and help shape how Oak uses AI and emerging technologies to maximise the reach and impact of our curriculum across the education and technology sectors.
We welcome applications from candidates with significant experience leading cross-functional teams to develop innovative products from concept to product-market fit. You'll have experience thinking about content as structured data and be comfortable working at the intersection of product, engineering and emerging technologies. Ideally, you'll have experience launching new products, building strategic partnerships, and working with education or other mission-driven digital services.
If this sounds exciting and a good fit for your experience, we want to hear from you.
What You'll Be Doing:
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Lead, develop and manage a high-performing department across Product squads and Quality Assurance, supporting colleagues to grow and building relationships across Oak and beyond.
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Shape and deliver the product strategy for the Ecosystem, ensuring cross-functional squads work effectively to achieve strategic priorities and continuously improve how they operate.
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Develop Oak's Ecosystem product portfolio, exploring opportunities for wider integrations such as MCPs and APIs within the sector and build relationships to support this work
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Represent Quality Assurance at a leadership level, line managing the discipline and supporting its evolution in a world of AI
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Ensure every product delivers high-quality, accessible, safe, pedagogically rigorous experiences, including through our Ecosystem product portfolio, enabling us to scale for reach and impact
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Develop our use of AI, ensuring it stays safe, pedagogically robust and aligned with Oak's curriculum principles
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Maintain deep expertise in digital product management, product strategy, open content and data and emerging technologies and be the authority across Oak and more widely within the Ecosystem
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As a member of the leadership team, contribute to Oak's strategy and planning, and model our culture across the organisation
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Manage the Product budget (six figures), sharing the Product Management budget with the Head of Product (Schools and Teachers) and owning the Quality Assurance budget
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Deputise for the Director of Product, and take on other duties as needed
We’re looking for:
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5+ years of experience in product development, including at least 2 years setting product strategy across multiple teams/squads in a product-centric organisation
-
Experience of recruiting, managing and leading high-performing teams
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Experience of managing a significant budget
-
Demonstrable experience of designing, implementing and continuously improving agile ways of working.
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Demonstrable experience of supporting high-performing teams outside of your own areas of expertise.
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Proven success in understanding and articulating challenging technical concepts, including the use of generative AI in products, to senior stakeholders.
As part of the Oak team, you'll contribute to the wider success and culture of the organisation. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required), and you will continuously look at ways that the team can keep getting better. You will excel at working on a remote team, building relationships, and managing your time effectively.
Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
-
Additional Oak closure days over Christmas/New Year
-
11% employer pension contribution (with no minimum employee contribution, which can be varied as you choose). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.
-
A 36-hour working week, with half-days on Fridays or every other Friday off.
-
Fully remote working — we’ll support your home set-up and offer coworking options if preferred
-
Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)
-
A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.
We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.
Key Info
-
Location: Remote, but you must be based in the UK with the legal right to work here
-
Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
-
Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next steps
You’ll answer a few admin questions and some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans), so it's your thinking that gets assessed, not your CV.
If you are shortlisted, we’ll invite you to the next stage, which will consist of remote Zoom interviews.
First round introductory interviews will be held on:
-
Thursday, 23rd July 2026
-
Monday, 27th July 2026
-
Wednesday, 29th and Thursday, 30th July 2026
Second round interviews will be held on:
-
Wednesday, 5th and Thursday, 6th August 2026 and
-
Thursday, 13th August 2026
We love giving feedback, so at the end of the application process, we'll share how well you performed.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, please get your application in early to avoid missing out.
We are an equal opportunity employer.
We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Product (Schools and Teachers)
Remote (UK-based) | Full-time - £93,130 + benefits (including 4.5-day week and 11% employer pension)
Now is an exciting time to join the leadership of Oak's Product team. We're supporting the Department for Education in implementing a refreshed National Curriculum, playing an influential role in open, digital curriculum, and building on our established credibility in safe, pedagogically grounded AI, at a moment when the sector is moving fast.
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
-
Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
-
Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
-
Investors in People Gold - through external accreditation and colleague feedback
About the role:
The Head of Product (Schools and Teachers) reports to the Director of Product and will work alongside and in partnership with the Head of Product (Ecosystem), a role we are also hiring for.
This role is responsible for Oak’s Schools and Teachers product suite, serving both individual teachers as direct consumers and schools through both a self-serve and partnership model to implement sequences of Oak’s curriculum.
You'll play a key role on Oak's leadership team, working closely with colleagues across Engineering, Education, and School Support. You will ensure our products deliver real impact for teachers and pupils, are grounded in evidence and pedagogy, and exemplify what a modern, digital public service can be.
We welcome applications from candidates with deep product management experience who have led cross-functional squads to deliver high-quality user experiences, iterating and improving established products with large user bases. Ideally, you’ll also have experience of delivering educational products.
If this sounds exciting and a good fit for your experience, we want to hear from you.
What You’ll Be Doing
-
Lead, develop and manage a high-performing department across Product squads and the Design discipline, supporting colleagues to grow and building relationships across Oak and beyond.
-
Shape and deliver the Product strategy for Schools and Teachers, ensuring cross-functional squads work effectively to achieve strategic priorities and continuously improve how they operate.
-
Represent the Design discipline at a leadership level, line managing the discipline and supporting its evolution in a world of AI.
-
Ensure every product delivers high-quality, accessible, safe, pedagogically rigorous experiences for teachers, schools and pupils and that these products can scale and have impact.
-
Develop our use of AI, ensuring it stays safe, pedagogically robust and aligned with Oak's curriculum principles.
-
Maintain deep expertise in digital product management, product strategy and design, providing thought leadership across Oak and representing the organisation externally where appropriate.
-
As a member of the leadership team, contribute to Oak's strategy and planning, and model our culture across the organisation
-
Manage the Product budget (six figures), sharing Product Management budget with the Head of Product (Ecosystem) and owning the Design budget.
-
Deputise for the Director of Product, and take on other duties as needed.
We’re looking for
-
5+ years of experience in product development, including at least 2 years setting product strategy across multiple teams/squads in a product-centric organisation
-
Experience in recruiting, managing and leading high-performing teams
-
Experience in managing a significant budget
-
Demonstrable experience of designing, implementing and continuously improving agile ways of working.
-
Demonstrable experience of supporting high-performing teams outside of your own areas of expertise.
-
Experience of identifying and integrating opportunities presented by AI into products and/or ways of working, with a thoughtful approach to quality, safety and responsible use.
-
Good understanding of pedagogy, education policy and the UK education system (desirable).
As part of the Oak team, you'll contribute to the wider success and culture of the organisation. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required), and you will continuously look at ways that the team can keep getting better. You will excel at working on a remote team, building relationships, and managing your time effectively.
Our Benefits
-
25 days annual leave, plus one extra day for each year of service (up to 28)
-
Additional Oak closure days over Christmas/New Year
-
11% employer pension contribution (with no minimum employee contribution, which can be varied as you choose). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.
-
A 36-hour working week, with half-days on Fridays or every other Friday off.
-
Fully remote working — we’ll support your home set-up and offer coworking options if preferred
-
Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)
-
A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.
We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.
Key Info
-
Location: Remote, but you must be based in the UK with the legal right to work here
-
Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
-
Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next steps
You’ll answer a few admin questions and some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans), so it's your thinking that gets assessed, not your CV.
If you are shortlisted, we’ll invite you to the next stage, which will consist of a remote interviews conducted over Zoom.
First round introductory interviews will be held on:
-
Thursday, 23rd July 2026
-
Monday, 27th July 2026
-
Wednesday, 29th and Thursday, 30th July 2026
Second round interviews will be held on:
-
Wednesday, 5th and Thursday, 6th August 2026 and
-
Thursday, 13th August 2026
We love giving feedback, so at the end of the application process, we'll share how well you performed.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, don't leave it too long to avoid missing out.
We are an equal opportunity employer.
We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The client requests no contact from agencies or media sales.
The Organisation
GSG Impact is a global non-profit organisation working across 48 countries to help build impact economies - economic systems that mobilise capital to deliver long-term social, environmental and economic value. Through our network of National Partners, we work with governments, investors, businesses and civil society to strengthen impact ecosystems, mobilise domestic capital and develop practical solutions to global challenges including climate resilience and sustainable finance.
We have a small team of 21 staff working remotely across the globe and income in 2025 was £6.3m.
Position Summary
The Head of Finance is the lead finance professional at GSG Impact, and, with the support of the Chief Operating Officer, is responsible for leading all aspects of the charity's finances.
The Head of Finance will be the owner of the external audit relationship and be responsible for the production of the annual report and accounts, including all regulatory compliance associated with a UK based charitable entity. They will support the leadership’s preparation for, and presentations to both the charity’s Finance and Audit sub-committee and the main GSG Board.
The postholder will ensure that the charity’s budget and financial position are closely monitored and that established financial controls, spanning the procurement to payments cycle, are firmly adhered to.
They will lead on the annual budget setting process, including interim reforecasting, and financial reporting.
In addition, the postholder will provide budgetary support, business partnering and technical advice to non-finance staff, and build strong relationships across the organisation, particularly the Fundraising and Programme Support Teams, positioning GSG for continued success and financial sustainability.
Key Responsibilities
In addition to the day-to-day Leadership of the Finance Function and staff management the Key Areas of Responsibility are:
Regulatory Compliance & Audit
- Preparation of the Annual financial statements and Audited accounts for the charitable entity and trading subsidiary.
- Completion of regulatory returns as required by the Charities’ Commission.
- Co-ordination and filing of the quarterly VAT returns and annual Corporation Tax return
- Review of the VAT registration position for continued appropriateness
- Ensure gift aid is calculated and paid over from the trading subsidiary to the charity, as applicable
Management Accounting and Planning
- Leadership of the Annual organisational budget process, including multi-year financial plans and Scenario modelling
- Lead mid-year reforecast process for review and approval of the Board
- Production of Monthly – Quarterly summary management accounts with accompanying narrative to support analysis of significant variances and trends
- Oversee Budget vs actual reporting and analysis by department-function for circulation to nominated budget holders
Financial Accounting, Cash and Treasury Management
- Ownership of the month end financial accounting processes and adjustments
- Manage monthly payroll process with outsourced provider
- Oversee completion of monthly Balance sheet reconciliations including bank accounts
- Manage accounts payable processes to ensure timely fulfilment of obligations to suppliers and 3rd party payments
- Monitor domestic and foreign currency bank accounts and ensure optimal balances are maintained in the various currency accounts
- Prepare regular cash flow forecasts utilising updated income and expenditure information to monitor working capital needs in the short and medium term
Funds Management & Programme Support
- Work with Programme Support colleagues in the preparation of standard budgets for donor proposals, ensuring cost recovery is maximised in line with our Full Cost Recovery Model
- Maintain a staff cost allocation database to provide an overview of funding gaps to be addressed in future donor proposals
- Oversee the production of Donor, project, or grant expenditure financial reports to ensure we meet our donor reporting obligations
- Maintain a Restricted/Unrestricted fund summary analysis schedule to support fund balances reported in the Balance Sheet
- Liaise with finance colleagues within the National Partners on sub-granted funds
Governance & Board Support
- Main liaison with the Audit and Finance committee, co-ordinating quarterly meeting schedule, agenda and supporting reports and documentation
- Production of additional information as required for Trustee board finance packs
- Supply of financial data for KPIs and dashboards on a quarterly basis
- Periodic review of Reserves Policy to ensure appropriateness and update as required by the Board
Financial Systems, Controls & Risk Management
- Maintain and ensure effective application of organisation wide financial policies and procedures
- Preparation and analysis of data required to support Going concern assessments
- Review and update on areas of financial risk as identified in the Risk Register updates
- Support colleagues in due diligence and risk assessments for partners engaged through sub grants
- Lead on continuous improvements to financial processes to ensure finance systems support programme management and organisational growth
Qualifications
- Fully qualified accountant (ACA, ACCA, CIMA) with significant post qualification experience
- Experience of working with the UK Charity SORP and production of annual report and accounts
- Experience of managing a team and relationships with colleagues in a distributed global structure
- Experience managing a multi-donor funded organisational budget and grant budgets, including restricted and unrestricted funding, full cost recovery and financial reporting.
- Experience with multi-currency income & expenditure and management of the processes around sub-grants to overseas partners
Competencies and Behaviours
- Strategic leadership; the role involves supporting SLT and the Board in the alignment of financial resources to the organisational strategy, ensuring outcomes and objectives can be achieved through the provision of concise and decision useful financial information
- Stakeholder engagement; the Head of Finance must be comfortable working closely with a wide range of colleagues and stakeholder including SLT, Trustees within the Finance Committee, wider Board members, the Fundraising Team and National Partners.
- Communication; the post holder must have the ability to communicate potentially complex financial information to non-finance specialists.
- Collaborative and hands on approach, alignment with the goals and mission of the organisation with a global outlook and perspective
Benefits
- Flexible working – remote with occasional onsite meeting
- Salary competitive within the charity sector, based on experience.
- 25 days holiday per annum plus eight bank/public holidays
- Enrolment in NEST Pension Scheme (3% employer and 5% employee contribution)
The client requests no contact from agencies or media sales.
Job Title: Head of Finance and Income Operations
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Salary: £45,000 per annum
Location: Home-based in the UK, with occasional travel for team meetings and events
Role profile: A detailed role profile can be found in the 'supporting documents' for this advert
About the Nature Friendly Farming Network (NFFN)
The Nature Friendly Farming Network (NFFN) is a farmer-led organisation helping farmers restore the balance between farming and nature. We support farmers by sharing knowledge, resources and case studies that help boost food production, protect wildlife, and build climate resilience.
We influence policy to secure fair rewards for farmers who care for nature, and we connect like-minded farmers across the UK.
Our network is open to all: farmers, the public and partner organisations.
About the Role
We are looking for a Head of Finance and Income Operations to lead NFFN’s finance function and help strengthen the systems, controls and reporting that will support the organisation’s next stage of growth.
This is a senior leadership role at the heart of a small, ambitious and mission-led organisation. You will oversee day-to-day financial management, budgeting, management accounts, restricted funds, funder reporting and income operations. You will also help improve how finance works across NFFN, giving budget holders clearer information and helping the organisation make confident, well-informed decisions.
The role is about more than keeping the numbers moving. We are looking for someone who can help build a stronger finance function, improve internal systems, support funder confidence, and help NFFN manage a more complex mix of grants, donations, restricted funding and revenue-based delivery work.
Depending on your background, this may suit someone with strong charity finance experience, or someone from a finance, grants, funding operations or mission-led commercial background who wants to use their skills in a values-led organisation.
Key responsibilities include:
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leading day-to-day financial management, controls and reporting
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preparing budgets, forecasts, management accounts and financial updates
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supporting budget holders with clear, practical financial information
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improving finance systems, processes, approvals and reporting tools
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overseeing restricted funds, grant conditions, funder reporting and income tracking
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supporting funding applications with budgets, financial information and reporting structures
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helping NFFN manage VAT, full cost recovery and different types of income as the organisation grows
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working with the CEO, CSO, Head of Fundraising, SLT, Board and external advisers
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providing line management to the Head of Fundraising and potential future roles within the finance and income operations function
This role will suit someone who combines financial rigour with practical judgement. You will need to be comfortable working independently in a remote organisation, explaining finance clearly to non-finance colleagues, and improving systems in a way that is proportionate and realistic for a small non profit organisation.
We know this is a broad role, and we are not expecting one person to have done everything before. We are looking for someone with strong financial experience, good judgement, attention to detail, and a genuine interest in helping NFFN build the financial infrastructure it needs for the future.
This is a fully home-based role, with flexibility in how work is managed and occasional travel for team meetings and events. You will be joining a collaborative, values-led team working to support farmers, nature and a more resilient food system.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for an enthusiastic and passionate Head of Fundraising to play a significant role in the growth of Bags of Taste.
This is an exciting opportunity for a motivated and proactive individual who is keen to make a tangible difference. The issues of health and well-being across the population and food insecurity are urgent and our work directly addresses these critical issues.
You’ll be responsible for fundraising and delivering a plan to raise funds from a variety of sources - including trusts and foundations, digital fundraising and individual giving. You’ll work with our corporate and community fundraiser to raise income through corporate partnerships and community fundraising. We expect that trusts and foundations funding will form a large part of this role and this includes securing larger and multi year grants.
Bags of Taste is a small and ambitious charity and you’ll be an integral part of our growth and be able to make this your own role. Working closely with our CEO and being part of the management team, you’ll be involved in organisation wide decision making and strategy.
We’re looking for someone with a track record in fundraising and income generation within the charity sector, who shares our commitment to empowering local people and creating happier and healthier communities for life.
Key responsibilities
Whilst we appreciate that many fundraising skills can be transferable, we’re looking specifically for someone with charity fundraising experience for this role.
Income generation
- Develop and implement a fundraising strategy to raise funds from a variety of sources(trusts and foundations,companies, individuals, digital fundraising, the community and events).
- Research funding opportunities and develop and approach a pipeline of prospects
- Implement systems across Bags of Taste to ensure all funding is maximised
- Achieve agreed income targets
- Prepare budgets and track income and forecasts
- Develop persuasive funding proposals,cases for support and reports
- Develop new funding or partnership opportunities through presentations, applications, pitches and proposals
- Create awareness of fundraising at Bags of Taste
- Attend networking events
Relationship Development and Stewardship
- Build and maintain relationships with funders, partners, donors, trustees and key stakeholders
- Ensure excellent stewardship for all funders and donors in order to build strong, long term relationships.
Management
- Manage the Corporate and Community Fundraiser
- Manage any other fundraising team members if the team grows
- Manage and support any volunteers and work with external agencies/partners.
General
- Maintain accurate records across all fundraising income streams including contact and relationship and financial data
- Ensure all activity complies with all fundraising regulations, GDPR and all relevant legal requirements
- Prepare reports and data for the Board of Trustees/management team
- Support finance staff with preparation of the annual accounts and financial recording
- Monitor and manage fundraising risks
- Attend and support networking events or other events or fundraising activity as required to represent Bags of Taste, including occasional working outside of normal office hours, including some evenings or weekend
Person specification
Essential
- A minimum of 3 years’ experience managing a number of fundraising streams in a charity
- Experience of successfully securing large/multi-year grants from trusts and foundations
- Track record of reaching income targets.
- Experience of developing fundraising strategies and plans
- Experience of managing staff
- Exceptional interpersonal and presentation skills
- Excellent written skills - you’ll need to be able to write compelling presentations, proposals, applications and reports
- Excellent relationship builder and ability to network, build, and nurture relationships with a wide variety of people
- Strong negotiation skills
- Excellent organisation and project management skills and ability to work to tight deadlines
- Proactive, self motivated and tenacious
- Self starter with the ability to set your own workload
- Strong attention to detail
- Strong IT skills including all word packages
- Good knowledge of all social media channels including relationship building on Linked in
- Good understanding of the relevant fundraising codes of practice and GDPR/data protection
- Passion for the work of Bags of Taste
- Flexible and able to attend networking events/events occasionally out of work hours as part of the role.
Desirable
- A relevant professional qualification eg Institute of Fundraising Certificate or Diploma in Fundraising
- Experience of charity communications
- Good understanding of CANVA and WordPress
- Good understanding and knowledge of food insecurity and health issues
We recommend you read the full job pack before applying.
Why join Bags of Taste?
● You’ll be part of a small, ambitious organisation with a big vision and a strong sense of purpose. The issues around health inequalities and poor diets and the need for solutions are critical. There are lots of opportunities to raise funds.
● This is a hugely flexible role in a supportive organisation.
About Bags of Taste
The work of Bags of Taste and the issues that we tackle are highly topical and relevant so there's lots of opportunities and scope to raise funds. Our vision that everyone should be able to access and cook good food has never been more important.
We address dietary related health inequalities and food insecurity - both these issues have been exacerbated by the current cost of living crisis and public health challenges. There is recognition now that food banks are not a sustainable solution and Bags of Taste works across a number of high need communities enabling people to be happier, healthier and more resilient.
Applications will only be accepted with a cover letter outlining how you meet all the essential details in the person specification.
Bags of Taste transforms the lives of people with multiple disadvantages by providing support so they can enjoy tasty, healthy and affordable food.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Industrial Relations
£68,602 per annum + excellent benefits.
Home-based with travel to meetings/training across the country as required
Full time, permanent.
Lead negotiations. Influence change. Protect and strengthen the voice of school and college leaders.
Make A Difference
This is a rare opportunity to lead a highly influential function, shape national industrial relations activity and make a lasting difference to the professional lives of school and college leaders.
Why This Role Matters
As our clients Head of Industrial Relations, you will play a pivotal role in ensuring that school and college leaders have a strong and influential voice in shaping their pay, conditions and working environment. Leading their industrial relations and collective bargaining function, you will help safeguard members' rights, secure positive outcomes through negotiation, and strengthen their position as the leading professional body and trade union for education leaders. Your expertise will directly contribute to improving the working lives of members across the UK while ensuring the organisation remains legally compliant, strategically focused and highly respected within the sector.
Who We’re Looking For
Our client is seeking an experienced industrial relations, trade union or HR professional with a proven track record of leading successful negotiations at a senior level. You will bring substantial experience of collective bargaining, strong leadership capabilities, and a deep understanding of employment relations within complex organisations. You'll be a strategic thinker, an influential communicator and a confident relationship-builder who can work effectively with employers, trade unions, members and external stakeholders. A commitment to trade union principles, combined with the credibility to work alongside experienced school and college leaders, will be essential to your success in this role.
What You’ll Be Doing
You will lead and develop the Industrial Relations team, ensuring the delivery of a high-quality, consistent service to members nationwide. Working closely with employer groups, trade unions and local representatives, you will oversee negotiations, represent members at key joint negotiating committees, resolve disputes, and help secure the best possible terms, conditions and benefits for members. You will also provide strategic advice across the organisation, ensure compliance with relevant legislation and trade union requirements, support the development of local representatives, and contribute to the organisation's broader industrial relations strategy.
What our client can offer
Our client is an equal opportunities employer and offers a very generous package of benefits including
· Flexible working: Flexible working – a combination of working from home, attending external meetings and events and being in-person at their Leicester HQ as necessary.
· Generous leave: 33 days annual leave + bank holidays.
· Pension: 9% employer contribution.
· Professional development: Ongoing training and peer support.
· Expenses covered: Travel, home-working allowance, and equipment provided.
· Inclusive culture: They welcome applicants from all backgrounds and communities.
They encourage applications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
This is a home-based role with travel across England and Wales to meetings and events as required. Reasonable travel expenses, IT and telephone equipment will be provided.
If you’re ready to lead a team that makes a real difference to education leaders and organisations across the UK, they would love to hear from you.
INTERESTED?
The closing date for application is 4pm on Wednesday 5 August 2026.
Interviews will be held in-person, at HQ in Leicester on Wednesday 19 August 2026.
Start date: Tuesday 1 December 2026 but dependent on individual circumstances.
TO APPLY
To download the job description and person specification, follow the link on the 'Apply here' button above (which will take you to Networx Recruitment's website). From there, please complete your email address in the top right-hand box and click on the green 'Apply Now' button and follow the online application process.
Title: Head of Campaigns
Salary: £60,000
Contract: Temporary
Hours: 37.5 per week (Monday to Friday)
Holiday: 25 days per year plus bank holidays
Location: Home based with regular across the UK
Probationary Period: 3 months
Reports to: Chief Executive
Benefits: An additional 3 days holiday between Christmas and New Year
Flexitime policy
5% pension contribution
Anticipated contract duration: 9th November 2026 - February 2028
We are River Action
We are a small and agile campaigning organisation on a mission to rescue the UK’s rivers from a toxic cocktail of agricultural, sewage and industrial pollution and water shortages. We support community action, galvanise and mobilise public opinion, influence government policy, take legal actions and call out destructive industrial practices to incentivise changes that end river pollution and secure freshwater.
We are a talented team of positive disrupters and stakeholder mobilisers delivering our strategy to urgently protect and restore our rivers for the benefit of communities, rivers and wildlife.
Our rivers are our life support system and they are dying. We need urgent action to bring them back to life.
Who we are looking for
We're looking for an exceptional campaigner to lead an ambitious environmental campaigning programme for just over a year to cover maternity leave. This is an exciting opportunity for an inspiring leader who can develop bold, strategic campaigns that shift public debate, influence decision-makers and deliver tangible environmental outcomes.
You'll be an experienced campaign strategist who understands that lasting change rarely comes from a single tactic. You'll know how to bring together compelling communications, evidence and investigations, grassroots mobilisation, political engagement, legal interventions and partnerships into integrated campaigns capable of changing policy, behaviour and corporate practice.
We're looking for someone who combines strategic vision with practical delivery. Someone who is comfortable making decisions in a fast-moving environment, spotting opportunities as they emerge and adapting campaigns to maximise impact.
Experience in environmental campaigning would be highly valuable, but above all we're looking for someone with an outstanding track record of leading successful campaigns that have shifted opinion, influenced policy or held powerful institutions to account.
We’re looking for someone who brings energy, creativity and courageous leadership. Someone who is excited by building campaigns that challenge the status quo, comfortable navigating complexity and able to combine bold thinking with sound judgement. You'll know when to disrupt, when to collaborate and how to inspire others to believe that together we can restore the UK’s rivers.
If you're motivated by creating change, thrive in a dynamic environment and want to lead campaigns that make a genuine difference to one of the UK's greatest environmental challenges, we'd love to hear from you.
What you’ll be doing:
As Head of Campaigns, you will be developing and delivering bold, integrated campaigns that drive lasting change for the UK's rivers. You'll lead and inspire a talented team of campaigners, helping them to develop innovative, impactful campaigns while fostering a collaborative, ambitious and supportive culture. You'll work closely with colleagues across communications, policy, legal, fundraising and research, ensuring our work is strategically aligned and greater than the sum of its parts.
Leading River Action's Campaigns Team, you will shape the organisation's campaigning strategy, ensuring our work is innovative, evidence-led and designed to influence public opinion, hold polluters to account and secure meaningful political and systemic change. You'll create campaigns that connect compelling storytelling with community mobilisation, strategic communications, political advocacy, legal action and partnerships, ensuring every part of our work contributes towards our mission to rescue the UK’s rivers.
You'll provide strategic leadership across the full campaign lifecycle, overseeing campaign planning, delivery, budgeting, resourcing and evaluation. You'll ensure our campaigns are informed by robust evidence, guided by clear objectives and measured against meaningful outcomes, using insight and learning to continually strengthen our impact.
You will lead River Action's communications and public profile, ensuring our campaigns cut through the national conversation, inspire public action and strengthen our reputation as one of the UK's leading environmental campaigning organisations. You’ll oversee media, messaging and campaign communications that amplify our voice and build public support for change.
Internally, you'll work in close partnership with the Head of Public Affairs to ensure our public campaigns reinforce and accelerate our political influencing work, while ensuring community campaigns and grassroots action inform our national priorities. You'll also work alongside the Head of Legal to develop campaigns involving strategic litigation to achieve change within and outside of court and legal processes, using legal action as a catalyst for wider public awareness, policy change and industry accountability.
As a member of River Action's Senior Management Team, you'll help shape the strategic direction of the organisation and contribute to organisational leadership beyond your own department. You'll work alongside the CEO and fellow Heads of Department to deliver our organisational strategy, embedding collaboration, innovation and impact across all areas of our work.
You'll also play a key role in securing the resources needed to deliver our ambitions. Working with the Head of Development, you'll help develop compelling funding proposals, inspire funders with our vision and demonstrate the impact of our work through robust monitoring, evaluation and reporting. Working with the Finance and Operations Manager, you'll oversee campaign budgets, ensuring resources are managed effectively and strategically.
Main Duties
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Provide strategic leadership as a member of the Senior Management Team, supporting the CEO to deliver River Action's organisational strategy, theory of change and long-term vision.
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Lead the development and delivery of River Action's integrated campaigning strategy, ensuring our public campaigns drive measurable environmental, political and societal change.
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Develop and oversee a portfolio of ambitious national campaigns, identifying opportunities to influence public opinion, policy, regulation and industry practice through innovative and impactful campaigning.
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Lead River Action's communications, media and public engagement strategy, ensuring compelling storytelling, strong brand visibility and effective use of traditional, digital and social media to grow our influence and supporter base.
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Lead the planning and delivery of River Action’s creative interventions and actions, from polling, petitions and shareholder actions to public protests and high-profile actions.
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Serve as a senior public representative and spokesperson for River Action, building the organisation's profile and influence through media engagement, public speaking, stakeholder engagement and high-profile external events.
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Oversee River Action's digital campaigning platforms, including the strategic development of our website and digital engagement tools.
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Work closely with the Head of Public Affairs to ensure campaigns and political advocacy are fully integrated, maximising opportunities to influence government, regulators and decision-makers.
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Work closely with the Head of Public Affairs to ensure grassroots action informs national campaigns, and national campaigns empower and amplify community action.
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Work with the Head of Legal to identify, develop and deliver strategic legal interventions that strengthen campaigns, increase accountability and drive systemic change beyond the courtroom.
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Build and maintain influential relationships with campaign partners, coalitions, NGOs, academics, community organisations, funders and other key stakeholders to maximise collective impact.
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Lead campaign planning, governance and delivery, ensuring campaigns are effectively resourced, managed and evaluated against agreed objectives, budgets and monitoring, evaluation and reporting (MER) frameworks.
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Lead, inspire and develop the Campaigns Team, fostering a collaborative, creative and high-performing culture that enables colleagues to thrive and deliver exceptional work.
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Work with the CEO, Head of Development and senior colleagues to secure funding for campaign activities, contributing to funding proposals, donor engagement and impact reporting.
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Work with the Finance and Operations Manager to develop, monitor and manage campaign budgets, ensuring resources are used effectively and strategically.
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Support organisational reporting by contributing to Board papers, quarterly and annual reports, organisational planning and performance monitoring.
Other Duties & Responsibilities
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Adopt a positive approach to personal and professional development; engaging in one to one meetings and relevant training.
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Be aware of, and act on, relevant health and safety responsibilities as an employee of River Action and adhere to these wherever you are working.
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To maintain confidentiality in all areas of work at River Action.
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UK travel will be required. Training & operational activities may require overnight stays away from home, in which case standard River Action procedures apply.
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Demonstrate a strong commitment to creating an inclusive, equal and diverse workplace and a positive organisational culture.
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Work collaboratively with colleagues across River Action to collectively deliver our ethos and mission.
What you’ll bring
The position will suit a strategic, well organised, energetic, passionate and dedicated person. The ideal person will be an excellent leader, a people person, and thrive within a dynamic and fast-paced environment. The person will have a passion to protect and restore our waterways and hold those responsible for environmental destruction to account.
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Ability to think strategically to deliver campaigns that are positively disruptive and meet River Action values.
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Line management experience of highly experienced professionals, bringing out the best in your team.
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Creative attitude and skills for solving problems and raising awareness of problems and solutions.
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A head for organisation and excellent time management, bringing others along with you in planning and delivering interventions and projects at short notice and under pressure.
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Experience in public and/or political campaigning either within or outside the environmental sector.
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Experience and contacts in communications and PR.
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An understanding of the issues that are impacting our rivers, and their solutions.
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The ability to establish and maintain effective contacts and relationships with senior and influential external individuals and bodies.
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The ability to communicate effectively and appropriately with a wide range of people both verbally and in writing including the media, community groups, other NGO representatives, government, industry leaders, supporters and followers on social media.
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Exceptional IT literacy and a head for figures and budgeting.
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Ability to work independently and take initiative to solve problems.
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Ability to work flexible hours as necessary.
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A good team player with a willingness to muck in as and where required.
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Ability to think clearly even when working under pressure.
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A passion for River Action’s mission and vision.
Diversity and Inclusion
Don’t meet every single requirement? Studies show that women and people of colour are less likely to apply for jobs unless they meet every single criteria. We are committed to building a diverse, inclusive and equitable workplace. So if you like the look of this role but your past experience does not align perfectly with everything in the job description, we would still like to hear from you. You may be just the right person for this or other roles.
How to apply
To apply, please submit to jobs at riveractionuk dot com with the subject ‘Head of Campaigns’’:
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your CV (2 pages max),
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a cover letter (2 pages max) explaining why you want to work for River Action and how your skills and experience meet the requirements of the role, and
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a written submission (2 pages) as described below.
Only applications including all three documents will be accepted. Please provide your documents in pdf format.
Written submission
River Action is looking to develop a campaign around water security in the UK to launch in 2027. Please put together a campaign brief setting out the challenges faced, how we would develop and deliver this campaign including campaign asks; campaign outcomes; public, political and legal tactics; routes for funding and resource requirements.
Your campaign brief should be no longer than 2 sides of A4.
Application process
Applications will be reviewed on a rolling basis until 23:59 on 19th July.
Should your application be shortlisted, the next stage will involve an initial 30 minute interview on 28th July via video conference. You may then be invited to attend a second interview with a panel on 3rd August.
Please indicate in your covering letter or in a covering email your availability for interviews on these dates.
If you have any questions about the role or your application, please contact us on jobs at riveractionuk dot com.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be supporting a global network of organisations committed to working together to improve the lives of people affected by disasters worldwide. We are recruiting for a permanent, full time Head of Finance and Operations to be based remotely within the UK.
The Head of Finance and Operations is a core member of the Senior Leadership Team (SLT) and provides comprehensive operational and financial leadership across the organisation, responsible for maintaining long-term financial sustainability through robust budgeting and financial control, while safeguarding the charity’s assets and regulatory compliance. Other responsibilities include accountability for the full employee lifecycle and for driving organisational culture of inclusion, wellbeing, and continuous learning, while enabling seamless cross-departmental alignment and collaboration. This senior leadership position blends high-level strategy with hands-on operational delivery, collaborating closely with Trustees, donors, colleagues, and external providers to optimise operational functions and systems.
The successful candidate will have strong finance experience having managed a finance function previously. You will bring some experience relating to HR and HR process and be keen to develop any of those other areas operations areas in the role. You will bring line management experience having managed and motivated teams. Our client is open to considering candidates who are fully accountancy qualified or qualified by experience.
To apply please follow the link to the Prospectus website and submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
Please note: Application review and interviews for this vacancy will be on a rolling basis therefore we encourage candidates to apply ASAP. We reserve the right to close the role prior to the advertised closing date
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.
Family Support Coordinator
Dravet Syndrome UK
Key Information
- Location: Home-based/remote, with travel to national events throughout the year both for the Family Services and occasional travel for the wider needs of the organisation
- Salary: £28,000 - £32,000 per annum
- Hours: 40 hours per week
- Contract: Permanent
- Working Pattern: Monday-Friday, 9am-5.30pm, with occasional evenings and weekends (TOIL provided)
About Us
Dravet Syndrome UK (DSUK) is the leading UK charity supporting people affected by Dravet Syndrome, a rare and severe form of epilepsy that impacts the whole family. Founded by parents in 2008, we provide family support, professional education and fund vital research to improve lives and create hope for the future. [Family Sup...JD v1 (1) | Word]
About the Role
We're looking for a compassionate and organised Family Support Coordinator to help deliver practical, emotional and financial support to families affected by Dravet Syndrome.
Working closely with the Head of Family Services, you'll be a key point of contact for families, supporting enquiries, coordinating grants, managing online communities, helping organise family events, and ensuring families can access the information and support they need.
This is a varied and rewarding role combining family support, community engagement, event coordination and administration.
Key Responsibilities
Family Support
- Manage a caseload of families, providing practical and emotional support.
- Respond to enquiries and signpost families to appropriate services.
- Support newly diagnosed families, bereaved families, and those navigating transition to adulthood.
- Maintain accurate records using the charity's CRM system.
Grants & Community Support
- Coordinate family grant applications and payments.
- Moderate and support the charity's private Facebook community.
- Collect feedback and help improve family services.
- Escalate safeguarding concerns in line with policy.
Events & Engagement
- Support the delivery of the Annual Family Weekend Away and other family events.
- Assist with webinars, support programmes and educational activities.
- Build positive relationships with families and volunteers.
- Attend key family-facing events across the year.
Administration
- Support reporting, record management and service administration.
- Ensure compliance with safeguarding, GDPR and organisational policies.
- Attend team meetings, training and charity events.
About You
Essential
- Experience supporting children, adults and families.
- Experience supporting people with complex medical, learning or additional needs.
- Strong communication, organisational and relationship-building skills.
- Ability to provide empathetic, person-centred support.
- Experience using Microsoft Office and CRM/database systems.
- Understanding of safeguarding, confidentiality and GDPR.
- Ability to work independently and manage competing priorities.
- Willingness to travel and work occasional evenings and weekends.
Desirable
- Background in Health & Social Care, Mental Health, Community Development, Counselling or Education.
- Experience organising events or community activities.
- Knowledge of Dravet Syndrome or other neurological conditions.
- Full UK driving licence and access to a vehicle.
Why Join Us?
- Make a meaningful difference to families affected by a rare and life-limiting condition.
- Join a supportive and flexible remote-working charity.
- Play a key role in delivering services that support hundreds of families across the UK.
- Be part of a passionate team committed to improving lives through support, education and research.
Clean Slate is seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Programmes on a maternity cover basis.
This is a pivotal role responsible for overseeing the delivery of impactful services across all operational departments, ensuring our programmes continue to improve the financial wellbeing, resilience and life opportunities of people on low incomes.
As Head of Programmes, you will provide leadership to managers across the organisation, maintain strong relationships with funders and commissioners, oversee organisational performance and reporting, support business development and programme growth, and ensure that our services remain safe, compliant, effective and sustainable.
This role will suit an experienced leader who combines strategic thinking with strong operational management skills and who is passionate about creating meaningful change for people facing financial hardship.
About Clean Slate
At Clean Slate, we believe everyone should be able to provide for themselves and their family without paying the extra costs associated with poverty.
Our mission is to create meaningful, measurable change for people on low incomes, helping them become better off financially and more in control of their lives through money guidance, employment support and digital inclusion.
Role Overview
As Head of Programmes, you will oversee the successful delivery, performance and development of Clean Slate's services nationally. Working as a member of the Senior Leadership Team, you will contribute to organisational strategy, support business growth and ensure programmes achieve both their social impact and financial objectives.
You will provide leadership and support to departmental managers, oversee organisational reporting and performance monitoring, maintain relationships with key funders and stakeholders, and ensure that systems, processes and compliance arrangements support high-quality service delivery.
A key element of the role will be identifying opportunities for growth, supporting funding and commissioning opportunities, and ensuring services continue to evolve to meet the needs of the communities we serve.
Key Responsibilities
Strategic Leadership
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Act as a member of the Senior Leadership Team, contributing to organisational strategy, planning and decision-making.
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Lead the implementation of organisational objectives across all programme delivery functions.
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Champion continuous improvement, innovation and service excellence.
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Support the development and implementation of policies, procedures and organisational systems.
Programme Oversight & Operational Management
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Oversee the delivery of all services and programmes, ensuring quality, compliance and impact.
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Support managers to achieve contractual targets, performance objectives and growth ambitions.
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Monitor programme performance, budgets and operational risks.
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Ensure sufficient staffing capacity and effective workforce planning across departments.
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Drive consistency, quality assurance and best practice across all service areas.
Leadership & People Management
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Line manage senior managers and support effective leadership throughout the organisation.
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Promote accountability, performance management and staff development.
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Support managers to identify training needs and implement development plans.
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Foster a positive culture that prioritises staff wellbeing, inclusion and professional growth.
Reporting, Data & Systems
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Oversee organisational performance monitoring and impact measurement.
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Lead reporting for commissioners, funders, trustees and senior leadership.
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Ensure the organisation's CRM and reporting systems are effectively managed and utilised to support performance, compliance and decision-making.
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Use data and insight to inform continuous improvement and organisational development.
Business Development & Partnerships
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Support the development of new programmes, services and funding opportunities.
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Work closely with the Managing Director and fundraising teams on commissioning opportunities, funding applications and growth initiatives.
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Maintain and strengthen relationships with funders, commissioners and strategic partners.
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Represent Clean Slate at external meetings, partnership forums and networking events.
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Support the organisation's reputation as a leading voice on financial wellbeing and poverty reduction.
Governance, Compliance & Risk
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Ensure compliance with safeguarding, health and safety, data protection and cyber security requirements.
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Oversee risk management processes and contribute to organisational governance.
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Ensure services operate in line with contractual, regulatory and quality standards.
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Promote a culture of accountability, safeguarding and continuous learning.
About You
We are looking for a strategic and collaborative leader with experience managing complex services, leading managers and driving organisational performance.
You will bring:
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Significant experience leading programmes, services or operational teams.
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Experience managing managers and supporting organisational growth.
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Strong strategic planning and organisational development skills.
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Experience working with funders, commissioners and external stakeholders.
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A track record of delivering impactful services and achieving performance targets.
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Experience overseeing reporting, monitoring, evaluation and quality assurance processes.
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Strong understanding of performance management, compliance and risk management.
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Excellent communication, relationship-building and influencing skills.
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Experience using CRM and reporting systems to support operational delivery and organisational performance.
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A commitment to Clean Slate's mission and values.
Desirable
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Experience within financial inclusion, employability, community development or related sectors.
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Knowledge of commissioning, fundraising or business development.
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Understanding of issues affecting people on low incomes, including financial exclusion and the poverty premium.
Why Join Clean Slate?
This is an opportunity to play a key leadership role within a growing organisation that is changing lives across the UK.
You'll help shape strategy, support talented teams, strengthen partnerships and ensure our programmes continue to deliver meaningful, measurable impact for the people and communities we serve.
We want to see a world where people can provide for themselves and their family, where it does not cost more to be poor.


The client requests no contact from agencies or media sales.


