Head of member support jobs in Cardiff, wales

Reporting to: Head of Major Giving   

Location of Work: Home based. The post holder will be expected to travel to meet donors, travel to away days and team meetings in London. The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy. Candidate will need to live commutable distance to London.   

Contract Type: Ideally full-time, 35 hours per week, although 28 hours/compressed hours may be considered. The role may require occasional evening and weekend work    

Contract Length: Permanent    

Salary: £43,500 

BACKGROUND    

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The latest research suggests that 2.7 million children are at risk of hunger, meaning one in five children don’t have enough to eat. When a child is too hungry to learn, they struggle to concentrate, absorb information, and manage their emotions, causing them to fall behind in their studies. 

Magic Breakfast provides a nutritious breakfast to over 350,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target children most in need without barrier or stigma.

We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. We are now at an exciting point in our journey as we launch Nourishing Futures, our long-term strategy, which capitalises on market changes and government commitments to scale our work, while redefining breakfast spaces not just as places to eat, but as places to thrive. 

In response to a challenging funding landscape, and to seize on the opportunities ahead, we have recently brought together our Philanthropy and Trusts teams into a unified Major Giving function, enabling us to build deep, values-driven relationships with high-value supporters.  

The Major Giving Lead – Individual Donors will play a pivotal role in this new function, leading all relationships with high-net-worth individuals (HNWI) and ensuring exceptional donor care and engagement. Reporting to the Head of Major Giving, this role is a senior, strategic position crucial to driving the organisation’s fundraising growth and deliver against our mission. 

JOB PURPOSE   

The Major Giving Lead – Individual Donors is a senior, strategic role within Magic Breakfast’s unified Major Giving function, acting as the organisation’s expert on philanthropy. This role will lead and manage relationships with high-net-worth individuals (HNWIs), ensuring exceptional donor care, long-term engagement, and the growth of transformational gifts.  

Working closely with the Head of Major Giving, the Major Giving Lead will help develop and embed a cohesive Major Giving strategy, fostering strong synergies across the Major Giving team. In partnership with the other Major Giving Lead (Trust & Foundations) this role will create unified stewardship programmes, prospect development strategies, and engagement opportunities, ensuring a seamless and compelling experience for donors across all major giving streams. It will also work closely with the Business Development Manager (Scotland) to ensure effective ways of working across devolved nations and to unlock opportunities for HNWI in Scotland.  

This is a high-impact, leadership-focused role for a proactive, strategic, and relationship-driven individual, capable of influencing key stakeholders, shaping organisational approaches to major giving, and driving the growth of Magic Breakfast’s mission to end child morning hunger across the UK.  

KEY RESPONSIBILITIES:    

Leadership and team collaboration  

• Act as the senior lead and subject matter expert for HNWI relationships across the organisation.  

• Work closely with the Head of Major Giving and Major Giving Lead – Trust & Foundations to develop and embed a cohesive Major Giving strategy, fostering strong synergies between Major Individual Donors and Trusts, with a clear link to synergies in other teams.   

• Support the Head of Major Giving and Trust & other Major Giving Lead in mentoring and guiding other members of the Major Giving Team.  

• Provide leadership, insights and expertise across the wider organisation to support the delivery of our new organisational goals, including through contributions to the sub-goal working groups and other enabling strategies.   

• Collaborate within the fundraising, and across other, departments to deliver cross-organisational initiatives, events and campaigns, championing opportunities to unlock HNWI giving.    

• Scan the external environment for trends, insights, ideas and best practice that could benefit the Major Giving team and Magic Breakfast’s work, making recommendations for improvements and leading on opportunities as they arise.  

• Work in close partnership with the Business Development Manager (Scotland) to ensure joined-up approaches to HNWI opportunities in Scotland, sharing expertise, aligning stewardship, and enabling effective cross-team working.  

• Flex to provide support across the Major Giving team where necessary, responding and supporting shared team-wide objectives and any trust and foundations work if required. 

Income generation, donor stewardship and prospect development   

• With support from the Head of Major Giving, deliver the 25/26 individual giving income target of c£800k by personally managing a portfolio of new and existing major donors and family foundations, with a focus on securing, renewing and uplifting gifts above £50k+ .   

• In partnership with other teams and departments, develop, test and roll out new data-driven approaches to target and reach new HNWI and other major giving audiences.  

• Work with our Prospect Researcher Manager to identify and execute opportunities to grow our prospect pool, including from across other teams, and to facilitate personal introductions and meetings with yourself or other Magic Breakfast employees/ volunteers – providing relevant briefings where appropriate.  

• Support and collaborate with the Business Development Manager (Scotland) where shared funder relationships or new opportunities arise.  

• Develop and implement tailored cultivation and solicitation strategies for new and existing HNWIs, leveraging and building relationships within and across Magic Breakfast networks’ to support our fundraising objectives.  

• Support, and where required lead, on the delivery of cross-organisational projects including any major giving campaigns, collaborating closely with colleagues across the organisation, including Brand & Marketing, and other relevant teams, to project manage effectively and ensure activity is informed by insights and organisational expertise, and delivers against its KPIs with a strong return on investment.  

• Maintain a strong knowledge of the organisation strategy, business plan and opportunities for innovation and ‘value-add’, to identify and build accurate and inspiring giving propositions, wish lists and a persuasive case for support  

• Ensure exceptional relationship management and donor reporting, with high-quality donor care and stewardship techniques that speak to the motivations and interests of our donors, exploring ways to build our donor community – such as through giving circles.  

• Work with colleagues across the Major Giving and other income generation teams to design and deliver a calendar of bespoke engagement opportunities, events and experiences for donors and prospects, ensuring high-quality execution and timely reviews.  

• Champion innovation in donor journeys, engagement campaigns, and communications to maximize supporter impact and retention, ensuring everyone is aligned behind clear, measurable goals and delivers with purpose and consistency.

• Work with the Head of Individual Giving and Engagement to establish a clear mid-level giving programme and to ensure opportunities and leads are recognised and developed where possible and that there is a high-level of stewardship.

Financial Processes, Reporting, and Due Diligence  

• Support the Head of Major Giving to conduct effective annual planning and budgeting, setting, measuring and reporting against agreed KPIs and utilising data and insights to inform decisions and future planning.   

• Support the Head of Major Giving to prepare phased budgets and reforecasts, identifying and recognising opportunities and risks to income in line with activity plans and progress.  

• Ensure all HNWI income and activity is reconciled and recorded on Magic Breakfast database systems (Salesforce) with relevant supporting documents, including gift aid and gift instruments in place.  

• Work with finance and performance and relevant business leads to manage programme budgets and restrictions.  

• As requested, provide regular reports and updates to the Head of Major Giving, Director of Fundraising & Development and other stakeholders as required.    

General   

• Maintain strong communication and alignment with the Business Development Manager (Scotland), ensuring funder and donor activity is coordinated and opportunities are maximised across nations.  

• Ensure all donor due diligence is completed and compliant with ethical fundraising standards, GDPR and organisational policy.  

• Contribute to team meetings, sharing best practice and supporting team members where necessary  

• Help to maintain a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do  

• Uphold a culture that keeps children and young people at the heart and encourages openness, collaboration, bravery, compassion and a solutions-focussed approach  

• Work collaboratively across the organisation more widely to build good working relations across the organisation and provide ad-hoc support to other teams and members of staff  

• Adhere to all Magic Breakfast policies and procedures  

• Ensure that all activity is compliant with current legislation, GDPR and child safeguarding requirements (training provided)  

• Participate in occasional work-related events at external venues and perform support related activities, as required. Be willing to undertake occasional work outside of regular office hours and UK travel  

• Undertake any other duties commensurate with the role  

PERSON SPECIFICATION   

Knowledge and Experience    

• Experience generating income and developing a sustainable pipeline of revenue from high-net-worth individuals.  

• Experience of working with high level volunteers and/or committees to deliver major fundraising targets.   

• Excellent and proven knowledge of major gift fundraising methodology including prospect research, managing databases for major account portfolio management, proposal preparation and the cultivation, solicitation and stewardship of major donors.   

• Proven track record of successfully identifying, securing and cultivating six and seven figure commitments from HNWI.  

• Experience of building, leading and contributing to effective teams and relationships to achieve a high level of performance.  

• Understanding of Magic Breakfast’s cause and the challenges faced by families and children with respect to morning hunger.  

• A good understanding of the fundraising and philanthropy landscape in which Magic Breakfast operates and the relevant fundraising and data legislation and best practice.  

• Experience of effectively and authentically incorporating the voices and views of people with lived experience in fundraising activities.  

Skills and Abilities    

• Skilled and confident in soliciting major gifts, with a natural ability to ‘make the ask’.  

• High emotional intelligence and creativity to develop compelling campaigns, cases for support, and donor relationships.  

• Strong analytical and constructive thinking, with the ability to problem-solve, adapt, and develop innovative solutions to complex challenges.  

• Excellent verbal and written communication skills, with confidence presenting to a variety of audiences.  

• Ability to build and maintain strong, positive relationships with a wide range of stakeholders, both internal and external.  

• Excellent time management and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.  

• Strong attention to detail and commitment to high-quality outputs.  

• A collaborative team player with the ability to work both independently and across teams, proactively engaging colleagues.  

• Skilled in identifying, escalating, and managing risk effectively.  

• Proficiency in Microsoft Excel (advanced level) and other Microsoft Office products; ease with IT packages such as Word, Outlook, and PowerPoint.  

• Experience using fundraising databases (ideally Salesforce) as well as other systems, such as asana, to support performance management and reporting.   

• Ability to keep accurate and up-to-date records, adapting processes where needed to meet organisational requirements.  

• Understanding of Health and Safety and other regulations as they apply to events.  

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to thrive. For more information, please visit our recruitment pack via our webiste. 

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, HR @ magicbreakfast. com

Shortlisting - w/c 6th April

Interview 1 - w/c 20th and 22nd April

Interview 2 - 27th April

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

This is a Remote Role however candidates must be based in Scotland.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We’re looking for a Head of Scotland to become a senior ambassador and strategic leader for Mary’s Meals across the nation. As Head of Scotland, you will combine a deep understanding of fundraising in local communities – including the faith landscape, education system, and community networks – with strong strategic leadership. By building trusting, long‑term relationships, you will champion the charity’s vision and inspire people, churches, schools, businesses, and local partners to join us in feeding the next hungry child.

You will lead a small team, foster volunteer leadership, and collaborate with colleagues across MMUK so that national campaigns, storytelling, and supporter journeys land meaningfully within the local context.

You will be a highly visible presence across Scotland, spending considerable time externally to open doors, build alliances, and make confident, values‑led asks. You will guide how Mary’s Meals is seen, understood, and felt in Scotland – shaping our public profile, driving sustained income growth, and building the partnerships and grassroots energy needed to grow our movement.

Key responsibilities include

• Working cross-directorate to create and deliver a fundraising growth strategy for Scotland, rooted in regional insight, cultural understanding, and community needs, and aligned with the global and national strategy.
• Working with the Communications team, shape a clear and compelling narrative, respecting the nation’s strong identity, and acknowledging our brand is most recognised in Scotland.
• Identify emerging opportunities across Scotland, including diocesan networks, local relationships, high-growth business sectors, and regional giving patterns, adjusting plans quickly to drive maximum impact.
• Serve as the senior MMUK representative in Scotland, ensuring activity aligns with the national organisational strategy.
• Act as the leading spokesperson for Mary’s Meals in Scotland, representing the charity to churches, schools, local authorities, individuals, universities, and civic or business networks.
• Spend focused time externally; networking, nurturing partnerships and driving growth through representing the charity at events, meetings, faith gatherings, conferences, and civic forums.
• Build alliances with leaders across churches, schools, businesses and community groups.
• Confidently deliver values‑led presentations and public speaking engagements that inspire trust, generosity, and long‑term commitment.
• Lead by example and work closely across the organisation to ensure that all Scottish activity is fully aligned with Supporter Experience, so that journeys, thanking and stewardship feel warm and seamless, with Communications to deliver compelling campaigns and storytelling, with Philanthropy & Partnerships to coordinate major donor and corporate engagement, and with the Volunteer Manager to strengthen volunteer mobilisation and development.
• Play an active role as a member of the Extended Leadership Team (ELT), contributing to organisational strategy and direction, playing an important role in the wider leadership of the organisation.
• Proactively cultivate, pursue, and develop fundraising opportunities via networking and outreach with the aim of securing support for our school feeding programme.
• Develop and maintain a robust national growth pipeline, ensuring proactive identification, cultivation, conversion, and stewardship of opportunities.
• Collaborate closely with Philanthropy and Partnerships, co‑owning major donor and corporate pipelines with clear roles and handovers.
• Make bold, relationship‑led asks, tailored to supporters’ motivations and capacity.
• Ensure that all donor journeys, from first engagement to long‑term stewardship, are warm, timely, and mission‑driven.
• Serve as a trusted media spokesperson for press, broadcast, and faith media when required.
• Work closely with the Communications team to provide compelling Scottish supporter stories, impactful moments, and local activity to showcase.
• Shape national‑to‑local messaging so that campaigns resonate with Scottish audiences.
• Work with your regional team and support appropriate local media coverage to raise profile and strengthen regional engagement.

To apply for the role of Head of Scotland based at Mary’s Meals UK, please follow instructions on Charity Job.

Applicants must hold full right to work in the UK and be based in Scotland.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Friday, 3 April 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The funding environment has shifted fast. Alexandra Rose needs to be sharper, more strategic and more commercially literate than the traditional charity model allows. This role exists to make that happen.

We are looking for a senior funding leader who is comfortable operating as a “department of one” within a small but ambitious organisation. Trusts and Foundations prospecting and bid writing will form a core part of the role, working closely with the CEO and senior team. Beyond that, you will build and steward high-value funder relationships, develop and secure corporate partnerships aligned with our values, test new income models, and help us adapt confidently to a fast-changing landscape.

This is a senior leadership position. You will work closely with the CEO and Head of Finance to shape organisational direction and build a resilient, full-cost-recovery funding model that protects quality, depth and long-term impact.

This is a remote role, with a requirement to regularly attend meetings and events (mainly London but on occasions project areas elsewhere in the UK).

Key Responsibilities

 Strategic leadership

• Deliver the current funding strategy, which includes Trusts & Foundations grant funding, corporate donations, and testing new potential ways to generate income.
• Monitor sector trends, opportunities and risks, and reposition the charity as needed.
• Work closely with the CEO and Head of Finance to align income planning with organisational priorities and financial forecasting.
• Build simple, effective systems for pipeline development, forecasting and reporting.

 Trusts & Foundations

• Lead the trusts and foundations portfolio, working closely with the CEO to secure multi-year, core and expansion funding, including directly leading on the writing of funding bids. This will be a core part of the role.
• Develop compelling, well-evidenced funding proposals rooted in our mission and impact.
• Build strong, long-term relationships with funders.

 Corporate Donations & Partnerships

• Manage and grow existing corporate relationships, ensuring partnerships remain values-aligned, purposeful and mutually beneficial.
• Identify and develop new appropriate corporate donors and partners, informed by research into corporate giving, ESG and CSR trends.
• Shape and evolve a clear, credible and cost-effective corporate engagement offer that supports long-term organisational sustainability.

 New income streams

• Scope, test and (if viable) deliver new earned-income models, such as corporate engagement models.
• Develop proof-of-concept approaches and evaluate their feasibility.
• Support the organisation to diversify and strengthen its income base.

 Collaboration & leadership culture

• Serve as a key member of the Senior Management Team, contributing to organisation-wide strategy and decision-making.
• Build a transparent, mature, collaborative culture around income generation.
• Ensure the wider team understands funding opportunities, constraints and strategic choices.

Why join us?

• This is a chance to have real impact in an organisation that works practically and strategically to remove the barriers of affordability and accessibility to good food, with a focus on fruit and veg.

• A senior leadership role with real influence over the charity’s direction and sustainability.
• The chance to build and shape a future-facing income strategy in a charity committed to genuine systemic change.
• Remote working and genuine flexibility.
• Work that directly contributes to a fairer, healthier and more dignified food system.

We are looking for a passionate and creative Head of Brand, Communications & Marketing to lead the next stage of our journey.

This is an exciting, strategic and hands‑on leadership role for someone who can confidently amplify our brand in the public sphere, drive meaningful engagement, and increase both supporter and beneficiary acquisition.

What You’ll Do

Reporting to the Director of Income Generation & Marketing and leading a small, high‑performing team, you will:

Brand, Communications & PR

• Lead and evolve Life’s brand strategy, ensuring clarity and consistency across all channels.
• Raise Life’s visibility with powerful campaigns that engage beneficiaries, supporters, volunteers and the public.
• Oversee media relations, PR activity, reputation management and crisis communications.
• Support and strengthen internal communications across the organisation.

Marketing Leadership

• Develop innovative marketing strategies that grow reach, impact and sustainability.
• Drive supporter and beneficiary acquisition through targeted, insight‑led campaigns.
• Use data, analytics and performance metrics to continuously improve marketing effectiveness.
• Provide inspiring leadership and development to the Marketing & Comms Team.

Digital Strategy

• Lead Life’s digital marketing approach, including SEO, paid social, PPC, email, content and inbound marketing.
• Create effective user journeys and optimise conversion rates through testing and analytics.
• Oversee engaging social media content and paid advertising campaigns.
• Ensure high‑quality digital design, content, and brand guardianship.

Website & Content

• Support the development of Life’s website, focusing on optimisation, content quality and user experience.
• Oversee high‑quality storytelling that reflects Life’s values and mission.

About You

You’ll be a confident, creative and strategic leader who brings:

• At least 5 years’ experience in digital marketing, communications or brand roles (charity sector experience desirable).
• Proven experience developing and delivering brand, digital and communications strategies.
• Strong understanding of digital marketing trends, analytics and audience insight.
• Excellent written and verbal communication skills.
• Experience managing budgets and leading a team.
• A warm, values‑driven approach aligned with Life’s mission of humanity, solidarity, community and compassion.

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £40,000 – £44,000 per annum

Hours: 35 hours per week (part time considered)

Location: Remote

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We are delighted to be recruiting for Head of Northern Ireland to be the senior ambassador and strategic leader for Mary’s Meals across Northern Ireland. This role is remote however we require candidates to be based in Northern Ireland.

While playing a key role within the wider Development Directorate, you will guide how Mary’s Meals is seen, understood, and felt in Northern Ireland – shaping our public profile, driving sustained income growth, and building the partnerships and grassroots energy needed to grow our movement.

Key responsibilities include:

• Working cross-directorate to create and deliver a fundraising growth strategy for Northern Ireland, rooted in regional insight, cultural understanding, and community needs, and aligned with the global and national strategy.​

• Working with the Communications team, shape a clear and compelling narrative, respecting the nation’s strong identity.​

• Identify emerging opportunities across Northern Ireland, including diocesan networks, local relationships, and regional giving patterns, adjusting plans quickly to drive maximum impact.​

• Serve as the senior MMUK representative in Northern Ireland, ensuring activity aligns with the national organisational strategy.​

• Act as the leading spokesperson for Mary’s Meals in Northern Ireland, representing the charity to churches, schools, local authorities, individuals, universities, and community or business networks.​

• Spend focused time externally; networking, nurturing partnerships and driving growth through representing the charity at events, meetings, faith gatherings, conferences, and civic forums.

• Proactively cultivate, pursue, and develop fundraising opportunities via networking and outreach with the aim of securing support for our school feeding programme.​

• Develop and maintain a robust national growth pipeline, ensuring proactive identification, cultivation, conversion, and stewardship of opportunities.​

• Significant focus on the growth and development of new Volunteer Fundraising Groups in counties across Northern Ireland.

• Line manage and coach a Regional Development Officer, enabling them to become a confident, high‑performing fundraiser.

• Serve as a trusted media spokesperson for press, broadcast, and faith media when required.​

• Work closely with the Communications team to provide compelling local supporter stories, impactful moments, and local activity to showcase.​

• Shape national to local messaging so that campaigns resonate with audiences across Northern Ireland.

To apply for the role of Head of Northern Ireland based at Mary’s Meals UK, please follow instructions on Charity Job.

Applicants must hold full right to work in the UK.​

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Tuesday, 24 March 2026.

Interviews will commence week commencing 30th March 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We’re looking for an experienced Head of IT and Digital Transformation with a track record in digital project management, of implementing IT and CRM systems, and of developing digital transformation strategies.

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: North East England | Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across North East England but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

You will have experience of engaging and supporting people in a community, charity, social care, or other people focused position, supporting those who are socially isolated to be better connected into their communities.  You will have good organisational skills, empathy and the ability to listen and build relationships with people who may have complex and challenging welfare needs, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

This is a community-based position working from home but covering primarily the Tyne & Wear/Durham region, delivering both remote and face to face support. The candidate must have their own vehicle to use to travel around these regions. 

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Tuesday 7th April 2026, 5:00pm. First stage interviews to be held online via Teams, 14th-16th April.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: North East Scotland | Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across the North East of Scotland but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

You will have experience of engaging and supporting people in a community, charity, social care, or other people focused position, supporting those who are socially isolated to be better connected into their communities.  You will have good organisational skills, empathy and the ability to listen and build relationships with people who may have complex and challenging welfare needs, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

This is a community-based position working from home but covering the Inverness, Moray and Aberdeenshire regions primarily, delivering both remote and face to face support.  The candidate must have their own vehicle to use to travel around these regions.  Occasional travel to Edinburgh and London will be required.  

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Tuesday 7th April 2026, 5:00pm. First stage interviews to be held online via Teams, 14th-16th April.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: Lancashire | Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across Lancashire but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

You will have experience of engaging and supporting people in a community, charity, social care, or other people focused position, supporting those who are socially isolated to be better connected into their communities.  You will have good organisational skills, empathy and the ability to listen and build relationships with people who may have complex and challenging welfare needs, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

This is a community-based position working from home but covering the Lancashire region, delivering both remote and face to face support. The candidate must have their own vehicle to use to travel around these regions. 

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Tuesday 7th April 2026, 5:00pm. First stage interviews to be held online via Teams, 14th-16th April.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

The Bumblebee Conservation Trust (the Trust) is looking for a part-time (0.7 FTE) Head of Outreach.

Our vision is for a world where bumblebees are thriving and valued by everyone.

This role will:

• Lead on the development and implementation of an Outreach Strategy that inspires people and organisations, including policy makers, to take action for bumblebees. (Aim 2 of the Trust’s strategy)
• Lead on behaviour change impact reporting, ensuring data collection methods and tools are fit for purpose, and staff and volunteers have the necessary training and support to confidently report on the impact of face-to-face outreach activities.
• Lead on project development activities and work with the fundraising team to generate income to fund the sustainable growth of the Trust’s outreach activities across the UK.

You will be an excellent communicator and problem solver with experience in managing change and leading and motivating staff and volunteers. You will have a proven track record in securing grant funding and building strong partnerships with third party organisations, as well as experience in monitoring and evaluating the impact of public engagement and volunteering activities, including social and wellbeing impacts and behaviour change.

Please refer to the job description and person specification for more details of the role.

This is a part-time post for 24 hours per week.  Some overtime work may be required and a flexitime system is in place.

This post will be employed on a permanent basis and can be based at the Trust’s office in Stirling, home-based, or hybrid between the Trust’s office in Stirling and home-working.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.

The closing date is 5 p.m. 13 April 2026. Applications may close before the deadline, so please apply early to avoid disappointment.

The interview date is 28th April 2026.  Interviews will be held online.

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: Yorkshire| Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across Yorkshire but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

You will have experience of engaging and supporting people in a community, charity, social care, or other people focused position, supporting those who are socially isolated to be better connected into their communities.  You will have good organisational skills, empathy and the ability to listen and build relationships with people who may have complex and challenging welfare needs, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

This is a community-based position working from home but covering primarily the York/Leeds region, delivering both remote and face to face support. The candidate must have their own vehicle to use to travel around these regions. 

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Tuesday 7th April 2026, 5:00pm. First stage interviews to be held online via Teams, 14th-16th April.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Job title: Head of Finance & Business Services

Reports to: Director of Operations

Salary:  In the region of £39,000. Flexible based on experience and qualifications

Location: Hybrid

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Headof Finance & Business Services will be a key member of the senior leadership team, responsible for ensuring the charity is financially sustainable, legally compliant and operationally efficient.

This role provides strategic oversight of finance, governance, HR, IT, facilities, risk management, and business administration, enabling the charity to deliver its mission effectively and responsibly.

Line management responsibilities, including Business Services Officer and Finance and Administration Officer.

Key responsibilities:

Strategic Leadership

• Act as a senior advisor to the CEO and Board of Trustees on financial strategy, organisational performance, risk, and governance.
• Lead on the development and implementation of long-term financial plans, budgets, and business services strategies.
• Contribute to organisational planning, change management, and culture-building across the charity.

Financial Management

• Oversee all aspects of financial management, including grants and foundations, forecasting, management accounts, statutory accounts, and cashflow.
• Ensure accurate financial reporting in compliance within the Charity SORP, and relevant regulatory frameworks.
• Lead on financial risk management, reserve’s policy, investment planning, and financial controls.
• Oversee payroll, pension administration, procurement, and contract management.
• Support fundraising colleagues with financial modelling, grant budgets, and reporting to funders.

Business Services Oversight

• Lead and develop the business services function, which include IT, facilities, data protection and health & safety.
• Oversee HR policies, employee relations, recruitment processes, and wellbeing initiatives with the support of our HR consultants.
• Ensure reliable IT systems, digital security, and effective use of Microsoft 365 and organisational software with the support of our IT consultants ITCS.
• Manage the Business Services Officer who oversees office facilities, leases, equipment, and supplier relationships.
• Hold line management responsibilities for our Business Services Officer and Finance and Administration Officer.

Leadership and People Management

• Provide inspirational leadership to finance and business services staff.
• Support a culture of accountability, continuous improvement, compassion, and teamwork.
• Champion organisational values, equity, diversity, and inclusion in all areas of operations

General:

• To be responsible for organising own work agenda, time management and administration.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Person specification:

Essential

• Fully or part qualified in accountancy or qualified by experience (QBE).
• Proven financial leadership experience within the third sector or a, challenging values-driven organisation.
• Strong understanding of charity finance, including SORP, restricted/unrestricted, designated funds, grant applications and reporting.
• Experience of managing governance, risk, compliance, and business administrative functions.
• Excellent communication, interpersonal, and relationship building skills.
• Ability to work collaboratively whilst providing strong challenge and professional insight.
• Demonstrable commitment to the mission and values of 2wish.
• Assist with compliance of the Equality Act, Employment Rights Act / Bill & General Data Protection Regulations.

Desirable

• Experience supporting or working alongside a Board of Trustees.
• Experience leading digital transformation or implementing new systems.
• Understanding bereavement-support environments

What we do for you:

Contract type: Permanent

Hours: Normal office hours are 9am – 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it’s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Additional benefits for our employees:

• An ‘Employee Assistance Programme, ‘ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video,.

Closing date: Friday 3rd April 2026

Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.

Business and Human Rights Manager

Are you an experienced human rights & business professional able to engage and drive impact with businesses from a variety of sectors to drive continuous improvement on embedding responsible recruitment, fair work and tackling modern slavery?

Do you have technical subject matter expertise and experience sharing insights with a variety of audiences? And do you enjoy training and supporting businesses and developing new business opportunities?

Then this could be the position for you.

We are looking for an experienced Business and Human Rights Manager to join our committed team as a maternity cover, who will hit the ground running.

The role is diverse including developing and delivering training and services with a variety of businesses, with opportunities to generate new funding to drive impact and sustainability, to project manage a collaborative programme and to try out new ideas. You will work remotely, but in close cooperation with the Co-CEO, Head of Business Development, and rest of our committed team across the world.

Key tasks and responsibilities:

• You will deliver interactive training workshops and deliver premium quality services to businesses to support them to embed responsible recruitment and fair work and tackle modern slavery in their operations and supply chains.
• You will be responsible for ensuring high quality technical content across our organisation and sharing technical insights internally and externally.
• You will manage and grow Stronger Together’s business relations in a variety of sectors, both in the UK and globally to drive impact and generate funding.
• You will project manage client projects from start to finish and, dependent on candidate experience, manage our UK Construction and Property collaborative programme.

Who we are:

Stronger Together is an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation.

Who you are:

• An experienced professional with an in-depth understanding of and subject matter expertise on working with businesses on responsible recruitment, ethical labour practices and modern slavery, and significant experience in business engagement/developing and managing senior management corporate sponsor relations (min. 5 years’ experience)
• An excellent trainer, with experience of developing and delivering training to businesses 
• The ideal candidate should have experience in a business development role, a track record in building and developing business relations, and strong experience of giving presentations, delivering pitches and closing deals 
• Experienced in maintaining and developing corporate sponsor relations including writing client and grant proposals
• A strong project manager and great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those
• A professional who has worked with or within the construction, manufacturing, consumer goods, apparel, finance or care sector on responsible business behaviour
• An excellent communicator, both verbally and in writing, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the organisation professionally at a variety of events 
• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders 
• Someone with a good eye for detail, whilst retaining sight of the bigger picture. 
• Knowledge of social compliance audit and certification methodologies and audit quality management would be a bonus.
• UK-based with eligibility to work in the UK.

What we can offer you:

• A fixed-term maternity cover contract from 1st June – 31st Dec 2026 (0.8 FTE or full-time)
• A competitive salary (salary band £41,674 – £53,580 gross annually; pro-rata if 0.8 FTE) and enhanced employee benefits 
• Being part of an innovative, and exciting not for profit organisation 
• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change 
• Flexible and family-friendly working arrangements 
• Working remotely (UK-based), with regular in person and online meetings and social team gatherings.

How to apply:

Please click the link to redirect to our website.

Timeline:

• Application deadline: 12th April 2026
• Interviews: w/c 20th April 2026
• Starting date: 1st June 2026 

Supporter Experience Manager

Permanent, Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.)

Location: This role can be based in Cardiff, Edinburgh, London, or Warrington

Salary: £48,576 for Cardiff, Edinburgh, or Warrington. £53,549 for London (inclusive of London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we’re now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid’s first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

• Lead our first Supporter Experience Strategy, uniting teams across the organisation.
• Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
• Harness data and supporter insights to drive evidence-based decisions.
• Foster innovation, testing new technologies and approaches to enhance engagement.
• Train and equip teams to deliver consistently excellent supporter experiences.

About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we’re looking for are:

• Significant experience in a supporter experience role or delivering journey strategy.
• A track record creating and delivering multichannel communications.
• Strong data and analytical skills to refine approaches and measure success.
• Excellent collaboration, influencing, and project management abilities.

Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you’ll have a supporter-first mindset and the drive to inspire meaningful connections. You’ll also be committed to Christian Aid’s vision to see a world where everyone can live a full life free from poverty and injustice.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.