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Head of operation jobs in Central london, greater london

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Top job
World Horse Welfare, Remote
£40,000 per year
Shape and deliver digital services that make a real difference.
Posted today
Closing in 6 days
Missing People, Mortlake, England (Hybrid)
£50000 per annum
Posted 1 week ago

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Closing in 4 days
The Royal College of Radiologists, Central London (Hybrid)
£54,869 - £60,644 per year dependent on experience
Posted 4 days ago
Black Lives in Music (BLiM), London (Hybrid)
£55,000 - £62,500 per year
Chief Operating Officer is the operational heartbeat of BLiM. Joining at a pivotal moment in the organisation's development.
Posted 1 week ago Apply Now
Inter Mediate, Westminster (Hybrid)
£45,000 per year FTE (pro rata)
Seeking experienced qualified management accountant for London-based peacemaking charity working globally in the most challenging conflicts
Posted 1 day ago Apply Now
Closing tomorrow
Rape Crisis England & Wales, Remote
£32,854 per year
Posted 1 week ago
Closing in 7 days
Look Ahead Care Support and Housing, Islington (Hybrid)
Up to £59535 per annum + A pension - contribute up to 8%
Posted 3 weeks ago
Page 2 of 6
Remote
£40,000 per year
Full-time
Temporary (12 month fixed term contract)
Job description

We are seeking a Digital Product Owner to join World Horse Welfare's Digital team based remotely on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.

You will help shape, deliver and continuously improve digital services that support our charitable work. You will work closely with the Head of Digital, coordinating and overseeing the delivery of World Horse Welfare’s digital roadmap, ensuring that projects, teams and suppliers are aligned around clear priorities, timelines and dependencies.

This role acts as the connective point between Digital, Fundraising, Communications, Data, IT, UK and International Operations and external suppliers — ensuring that work is sequenced effectively, risks are managed early, and progress is communicated clearly.

This position is based remotely, however you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation. You must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.

Key working relationships

  • Head of Digital (strategic lead)

  • CRM Manager

  • Project delivery leads (website, GoDonate, Gifted, Clue)

  • Fundraising & Communications leads

  • Data & IT teams

  • Data Protection Officer

  • External suppliers and agencies

Key tasks and responsibilities

Programme Planning & Governance

  • Maintain and update the digital roadmap, ensuring clear sequencing, prioritisation and resourcing.

  • Run programme-level governance including reporting cycles, decision logs and RAID management.

  • Ensure all workstreams follow a consistent delivery approach with clear ownership and accountability.

Cross‑Team Coordination

  • Align Digital, Fundraising, Comms, Data, IT and Field Ops around shared timelines and dependencies.

  • Facilitate cross‑functional workshops, planning sessions and retrospectives.

  • Ensure teams understand how their work fits into the wider programme and where dependencies sit.

Delivery Assurance

  • Track progress across major digital projects, including:

  • CRM integrations and data flows — support high‑level requirements, documentation and cross‑team alignment for CRM Phase 2 (and future enhancements), ensuring continuity of knowledge and clear sequencing of work, while the CRM Manager retains platform ownership.

  • Clue database development and governance

  • Data governance and platform consolidation

  • Identify risks early and drive mitigation plans.

  • Ensure suppliers deliver to agreed scope, budget and timelines.

Reporting & Insight

  • Produce clear, consistent reporting for Directors and Trustees.

  • Translate technical updates into accessible, decision‑ready summaries.

  • Maintain a single source of truth for programme status and documentation.

Standards & Ways of Working

  • Embed consistent processes for planning, change control, documentation and handover.

  • Support the Head of Digital in establishing governance frameworks (policy/governance/guidance).

  • Ensure teams follow agreed processes for testing, sign‑off and release.

About you

Experience

  • Proven track record in managing multi‑workstream digital or technology programmes

  • Strong governance, planning and RAID management

  • Excellent stakeholder management across technical and non‑technical teams

  • Working knowledge of CRM, CMS, data and digital platforms

  • Expertise in managing external suppliers

  • Experience working within digital transformation environments

Skills and Personal Attributes

  • Collaborative and relationship‑driven

  • Calm under pressure

  • Able to influence without authority

  • Highly organised and structured

  • Strong communicator

Apply today

Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.

Closing date: Sunday 14th June 2026

Organisation
World Horse Welfare View profile Organisation type Registered Charity Company size 101 - 500

World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.

Posted on: 28 May 2026
Closing date: 14 June 2026 at 23:30
Tags: Communications, IT, Digital, CRM, Data Analysis, Database Management