Head of operation jobs in central london, greater london

We are recruiting for a Quality and Operational Development Manager to join our team in London; the scope on this job involves….

Job Title: Quality and Operational Development Manager

Location: Hybrid working with the requirement to occasionally attend our Head Office (Vauxhall) and Refuge's services nationally
Salary: £49,538.49 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full-time, Permanent

Hours: 37.5

We are looking for a passionate and skilled Quality and Operational Development Manager to lead our work on strengthening and embedding quality assurance across our services. This is a vital role in ensuring that women and children receive the highest standard of support when they need it most.

As Quality and Operational Development Manager, you will lead on obtaining external accreditations, refresh internal audit processes, and oversee the development and review of operational policies. You’ll work collaboratively across teams and with survivors to ensure our services reflect best practice, legal compliance, and feminist values. We’re looking for someone with strong communication skills, experience in quality assurance or accreditation, and experience of working within domestic abuse or gender-based violence services, alongside a commitment to equity, diversity, and inclusion.

This is an exciting opportunity to make a real impact. You’ll play a key role in shaping Refuge’s approach to quality and service development and help shape the future of domestic abuse services. Join us and be part of a team that is changing lives every day.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 5 December 2025

Interview date: 17 December 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We’re looking for an organised and proactive individual to join our team as a Business Support & Finance Assistant. 

In this role, you’ll provide essential business and finance administrative support to the Society and Chief Executive, act as the first point of contact for general enquiries, and help ensure our workplace is effective, welcoming, and engaging. 

You’ll also assist with day-to-day financial processes, support key society meetings and events, and play a vital role in keeping everything running smoothly. 

If you’re detail-oriented, enthusiastic to contribute, and ready to make an impact, we’d love to hear from you! 

Click below to be directed to our recruitment portal, and find out more about the role and application.

About The Social Change Nest

At the Social Change Nest (SCN), we’re radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers – like bank accounts and legal structures – that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission. We also work closely with funders, providing Grant Distribution and Fund Management services, enabling them to support social action with confidence and transparency. 

We currently support over 600 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of Fiscal Hosting in the UK and, since our inception in 2020, we have supported groups in securing over £37m in funding, helping them take advantage of opportunities that may have otherwise been unavailable.

The Social Change Nest is part of The Social Change Group. We are a Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years.

We work with all types of social movements and community groups, from climate to housing, wellbeing and animal rights. Read more about this here. 

How we work

You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be a curious soul about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities. 

Underpinned by our values of collaboration, curiosity, courage, and creativity, we work closely and with care with our partners because we believe relationships are the glue that hold us all together. 

We’re a growing business and operate at pace to keep up with the challenges that the sector faces. We have established a lot, but as we grow, we’re still working some things out. The right person will thrive in this environment and feel a level of ownership to support the build out of things we need as we need them. 

The ideal person will enjoy working towards building something new and exciting for our clients, and be able to thrive when things change quickly which you need to adapt to. You’ll be the type of person that will intuitively look at the entire system and how your role and function fit into it, always looking to collaborate and make sure there’s great communication across each part of the business.

About You

We are looking for a HR Manager to lead on external HR services delivered through The Social Change Hive (SCH). The Social Change Hive is an ethical payroll management service for people and organisations working towards social change. This role ensures that Hive clients receive expert HR guidance, compliant processes, and a positive employee experience.

Internally, The Social Change Nest’s day-to-day HR administration will sit with the Operations Manager – People & Systems. The HR Manager will collaborate with the Operations Manager to ensure alignment and provide specialised HR expertise where needed but will primarily focus on client-facing HR expertise.

Skills & Experience

• Proven experience as an HR Manager or similar role, 
• Strong understanding of UK employment law and HR compliance.
• Experience with employment services is a strong advantage.
• CIPD qualification level 3 is essential.
• Experience of working within a team, with excellent communication skills
• Experience of managing HR platforms is desirable 
• Exceptional organisational skills
• Excellent interpersonal and communication skills
• Ability to work with diverse social organisations, activists and changemakers
• Enjoys working in a fast paced environment
• Demonstrable experience of project management 
• Exceptional attention to detail 
• Strong and creative problem-solving skills
• Process-oriented
• Strong interpersonal skills and experience with stakeholder management
• Confident with numbers and finances

We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role. 

Key responsibilities

Client HR Support & Advisory (50%)

• Provide expert HR advice and support to Hive clients, ensuring compliance with UK employment law.
• Act as the main point of contact for client employee relations (e.g. disciplinary, grievances, contract changes, leave entitlements).
• Support Hive clients with recruitment and induction processes, ensuring accessible, values-led practices.
• Deliver HR compliance checks for Hive clients, including contracts, policies, and processes.
• Advise clients on best practice for wellbeing, inclusion, and trauma-informed HR.

Compliance & Risk (20%)

• Ensure Hive services remain compliant with UK employment law and statutory requirements.
• Monitor changes in employment law and update Hive policies, templates, and processes accordingly.
• Oversee HR risk management for client organisations, escalating high-risk issues to Head of Operations.

Client HR Systems & Processes (15%)

• Manage Hive’s HR platforms (e.g. BrightHR) for client employees.
• Ensure accurate employee records and reporting for Hive client staff.
• Maintain and update client-facing HR resources and guidance.

Payroll & Benefits (10%)

• Support Hive’s payroll function by advising on client HR inputs (contracts, salary sacrifice schemes, benefits).
• Liaise with SCN Finance and external providers to resolve client payroll queries.

Internal support to Operations Manager (5%)

• Support Operations Manager with escalated HR queries and employee relations management

Terms and benefits

Terms: The role will be 30 hours/week. We will consider well-structured JobShare applications. As we often work with volunteers, occasional evening and weekend work will be required and compensated through TOIL. Occasional UK travel will be required (by arrangement).

We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.

Salary: £31,416 (pro rata, 30 hours a week)

Contract duration: This is a permanent contract. 

Location: You must be based inside the UK. We have an office in Farringdon, London which London-based staff are in 2-3 times a week. We do have some staff working remotely but due to the responsibilities of the role, we would prefer the Head of Operations to be London-based.

We hold quarterly all-staff strategy meetings and annual away days which you will be required to attend in person and for which we will cover the cost of your travel. You will be required to come together with the team occasionally and these travel costs will not be covered, we try our best to keep these to when only necessary. 

Language skills & visa status: Candidates must be fluent in English. You must have the right to work in the UK independently, as we are unable to provide visa sponsorship.

Holiday:  28 days plus bank holidays

Employer pension contribution: We offer a 3% employer pension contribution, that you will be auto enrolled into after 3 months of employment with SCN.

Additional Paid Time Off: We offer 2 days of paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities 

Mintago: The health and wellbeing of our staff is very important to us. We offer all of our staff access to Mintago which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family, and access to some types of legal advice. You can see their website for details. They also offer access to a 24hr virtual GP. 

Financial Wellbeing: The financial wellbeing of our staff means a lot to us. We offer the following to our staff to help them reach their financial goals:

• Salary sacrifice/exchange schemes for groceries, childcare and pensions, which provide staff with savings on National Insurance contributions, and tax where applicable. 
• Financial wellbeing platform allows staff to check their pension dashboard, plan for retirement and search for forgotten/lost pensions. There is also a smart saver plan and we provide access to financial advisers for free.
• Benefits app – retail discounts. Select from over 80 brands.

Start Date: January 2026, or sooner depending on availability

How to apply

To apply please fill out this application form, following the instructions on the first page.

IMPORTANT: You will need to sign in with a Google account in order to access the form. This is required to enable you to attach a CV to your form submission.

We recognise that AI tools are becoming increasingly prevalent in various aspects of professional life, including the job application process, view our AI use guidance for some points to consider.

Hiring process

We strongly encourage applicants from a wide variety of backgrounds. We are committed to our staff representing the wide variety of backgrounds represented in the communities we work with. If you are concerned that you may not fit 100% of the job specification – please throw your hat in the ring. We never put formal education requirements on any role as we value lived experiences as highly as formal education and training qualifications. 

We follow a blind recruitment process, which means that hiring managers for the role can only see your work history and cover note when deciding to progress to the interview stage. 

If you need any accessibility accommodations for this application please do not hesitate to contact us via the details on our website.

Please visit our main vacancies page for our equal opportunities statement. 

We are seeking an experienced Interim Head of People Services to lead and manage a small team, delivering a high-quality HR service. Reporting to the Director of People and Culture, you will oversee operations across the full employee lifecycle, including recruitment, contracts, onboarding, pay and benefits. You'll drive process improvements, ensure compliance, and provide workforce data analysis to support strategic decision-making.
Requirements

• MCIPD qualification or equivalent experience
• Strong HR operations background across recruitment, contracts, onboarding, pay and benefits
• Experience managing and developing a team
• Expertise in HRIS (ideally MHR iTrent), data analysis and reporting
• Knowledge of reward, benefits, grading structures, and job evaluation
• Experience in complex, multi-stakeholder environments desirable

This 6-month interim leadership role offers the chance to make an immediate impact, manage a team, and shape people services in a dynamic organisation.

Please get

We're looking for someone who's passionate about our mission, can juggle a varied workload and is reliable and professional. 

Furnishing Futures is an innovative charity creating fully furnished, healing homes for survivors of domestic abuse who have been rehoused in empty social housing. We do this by partnering with the interiors industry, which donates high quality furniture and homeware that could otherwise end up in landfill.

This job involves working closely with our CEO and Head of Operations carrying out multiple tasks throughout the day to ensure the smooth running of the charity. So, if you have a can-do attitude, strong experience of administrative processes and office duties then we’d love to hear from you. 

ROLE SUMMARY

The Head of Programme Delivery provides leadership for The Diana Award’s Programmes team, ensuring the effective design and delivery of a high-quality, impactful portfolio of programmes. As the strategic and operational lead for programme delivery, the postholder will oversee performance, budgets, and quality standards, ensuring all activity aligns with organisational goals, funding commitments, and The Diana Award’s Theory of Change. They will lead and develop a team of Programme Managers, drive continuous improvement and innovation, and play a key role in shaping new programmes and partnerships. Working closely with the Director of Programmes & Partnerships, the role ensures TDA consistently delivers excellence for young people and partners.

JOB DESCRIPTION

Programme Leadership & Partnership Management

• Lead the delivery of core programmes and our international award, ensuring alignment with organisational strategy, funding commitments, KPIs, and quality standards.
• Oversee programme planning, scheduling, logistics, and budget management with Programme Managers.
• Monitor delivery performance and budgets, ensuring effective processes and accurate reporting to the Senior Leadership Team (SLT).
• Ensure all programme activities meet agreed funding KPIs and deliverables.
• Work across the organisation, including closely with the Marketing & Communications team, to support effective delivery of programmes and partnerships.
• Support the Director of Programmes & Partnerships in developing and implementing a partnership strategy, cultivating new relationships to strengthen programme funding and delivery.

Programme Design & Impact

• Contribute to the design and continuous improvement of The Diana Award’s programmes and new initiatives, ensuring high quality and relevance.
• Provide thought leadership on effective youth interventions, embedding evidence and sector insights into delivery practice.
• Oversee development of programmes in line with The Diana Award’s Theory of Change, mission and vision.
• Oversee programme development that meaningfully and inclusively engages young people in design, delivery, and evaluation, in alignment with the The Diana Award’s Youth Charter and Youth Voice Strategy.

Leadership & Representation

• Lead and manage the programmes team, ensuring strong performance, accountability, and quality across all delivery.
• Actively participate in programme strategy and coordinate meetings within the directorate.
• Represent The Diana Award with donors, partners, and external stakeholders, promoting strong relationships and the organisation’s profile.
• Work closely with Marketing and Communications, Operations, and other internal teams to ensure smooth programme delivery, including coordinating logistics, communications, storytelling, and reporting requirements.
• Oversee young people’s involvement in external and internal events, ensuring participation is in line with safeguarding practices and The Diana Award’s Youth Charter principles.
• Undertake site visits to monitor quality, capture learning, and ensure delivery reflects programme standards.

People Management & Safeguarding

• Supervise and support direct reports, setting clear objectives, providing regular feedback, and fostering a positive, high-performing team culture.
• Promote staff wellbeing and model healthy work–life balance practices.
• Act as a Designated Safeguarding Lead, embedding best practice and ensuring robust safeguarding-by-design across all programme activities
• Work with the Director of Operations to maintain strong safeguarding systems and contribute to the Safeguarding Committee.

Grant & Partnership Management

• Oversee programme and grant management processes, including budget creation and donor compliance, in collaboration with Fundraising and Operations teams.
• Support the development of funding proposals and donor reports, ensuring accurate data collection and impact reporting.
• Maintain positive relationships with delivery partners and funders to ensure strong, transparent collaboration.
• Provide clear, timely, and accurate monitoring, evaluation, and reporting to funders and stakeholders, demonstrating impact, accountability, and progress KPIs.

PERSON SPECIFICATIONS

Essential

• Significant experience leading complex programmes from design to delivery within youth, education, or employability settings.
• Proven experience in leading and motivating teams delivering a portfolio of programmes
• Track record of delivering multiple programmes to time, budget and quality.
• Experience designing and refining programmes & processes based on evidence, evaluation, and youth voice.
• Knowledge of impact measurement and management in youth or education contexts.
• Strong partnership management skills, with experience working with funders and partners to deliver impact for young people.
• Ability to represent the organisation externally, build credibility, and influence senior stakeholders.
• Understanding of inclusive and accessible design for engaging diverse young people.
• Commitment to staff wellbeing, equity, diversity, and inclusion.
• Experience of contributing to fundraising bids.
• Experience of managing and overseeing budgets as well as budget reporting to SLT level.
• Confident using CRM or programme management systems to track delivery and outcomes.
• Strong working knowledge of safeguarding in youth settings, including risk management and escalation processes.

Desirable:

• Experience of the Theory of Change process.
• Experience of creating monitoring, evaluation and learning frameworks.
• Knowledge of school charging structures.
• Management of youth boards.
• Experience of managing programmes on Salesforce.
• Experience as a Safeguarding Lead.
• Understanding and knowledge of an international landscape.
• Understanding and knowledge of Social Action.

Personal qualities:

• Proactive, adaptable, and solution focused.
• Collaborative and effective at building relationships.
• Strong communicator with excellent interpersonal skills.
• Organised, reliable, and detail oriented.
• Committed to equity, inclusion, and continuous improvement.

OUR ORGANISATION

• The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
• We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
• Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
• We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.

APPLICATION DETAILS

Application deadline: Sunday 30 November at 10:00pm.

1st Stage Interviews: 05 December & 08 December online

2nd Stage Interviews: 11 December & 12 December in-person

Please reach out if you require any support with the application process or have questions about the role or the process.

Good luck with your application! 

We are seeking a values-driven professional for a 12-month role (open to employees or freelancers) to lead income generation and marketing that grows our social businesses and deepens our impact on women’s health and wellbeing. 
By driving growth across our women’s-only gym and studio, café, and meeting spaces, you’ll help create more opportunities for women to thrive and support our goal of achieving long-term financial sustainability by 2029. 

Job title Head of Income Generation and Marketing

Salary £60,000 

Reports to  CEO 

Time commitment Full-time (35 hours per week) with some evening and weekend work 

Start date  5th January 2025 

Contract type - 12 months

Applicants must have the right to work in the UK.

We would consider a freelance contract

Location  - London Bridge – option to work 1 day a week from home

About the organisation 

Our vision is a society where equity is the norm, where all women’s voices are heard, and where their health and wellbeing rights are respected and met.

Our mission is to create kind spaces where, as women, we focus on our health and wellbeing, support each other and challenge injustice 

Strategic objective goals: 

Together as women: 

We create kind, nurturing spaces where we connect and improve our health and wellbeing 

We create bespoke opportunities where we improve our understanding of ourselves and support each other through life’s big changes 

We support each other to build confidence in our voice, use it to transform our lives and challenge the injustices we experience 

The Bridge is a women’s health and wellbeing charity based in Southwark, one of London’s most diverse yet disadvantaged boroughs. Founded over 90 years ago, our purpose is to create spaces where women of all ages and backgrounds can connect, improve their health, and build resilience. 

Our building brings everything under one roof: a women-only gym, a welcoming café, a range of wellbeing programmes covering all aspects of women’s lives, and specialist support groups for all sections of the community. Together these services offer accessible, affordable opportunities to look after both body and mind, while tackling social isolation and inequality. 

We work together with communities who often feel left behind, offering a friendly, accessible place to turn to whatever their individual needs or circumstances. Over the decades, The Bridge has been a constant in people’s lives, even as the area around us has faced both growth and hardship. 

About the role

The Head of Income Generation and Marketing will play a pivotal role in strengthening the financial sustainability and social impact of our organisation. This 12-month position—open to both employees and consultants—will lead the development and implementation of a comprehensive income generation strategy across our three social businesses: our women’s-only gym and studio, our community café, and our meeting room hire service. 

Working closely with the leadership team, the postholder will identify new income opportunities, enhance the visibility and market reach of our social enterprises, and ensure that all business activity aligns with our mission to improve women’s health and wellbeing. They will also support marketing and outreach for our wider women’s health and wellbeing programmes, helping to grow participation and community engagement. 

This role is both strategic and hands-on—ideal for a results-driven professional who combines commercial acumen with a deep commitment to social purpose. By driving growth in our social businesses and expanding our audience reach, the Head of Income Generation and Marketing will directly contribute to closing our organisational deficit by 2029 and amplifying our social impact 

Our social businesses: 

The Gym – Movement, Confidence, and Connection 

Our women-only gym provides a safe and empowering environment for over 600 women to move, learn, and thrive. Led by trauma-informed trainers with expertise in women’s health, it offers 29 weekly classes that prioritise confidence, joy, and holistic wellbeing rather than weight loss. The gym embodies our commitment to preventative health and creates an inclusive community where women of all ages and backgrounds can focus on their strength, resilience, and self-care. As a cornerstone of our trading model, it sustains our mission while directly advancing it. 

The gym has seen significant growth in both membership and the breadth of its offer, establishing itself as a trusted and empowering space for women’s health and wellbeing. With excellent member retention rates and a strong reputation for inclusivity, safety, and quality, the gym is now well positioned for its next stage of development. We see substantial potential to expand its reach, increase profitability, and deepen its social impact by engaging more women from our local and wider communities. A key focus will be on leveraging our existing member community to support peer recruitment and referral, strengthening the sense of belonging while driving sustainable growth. This next phase will build on the gym’s solid foundations to enhance both its commercial success and its contribution to The Bridge’s mission 

The Café – Nourishing Food, Nurturing Community 

Our café is the social heart of The Bridge — a welcoming, accessible, and inclusive space where everyone can connect, share, and feel at home. Serving seasonal, plant-based meals prepared in-house, the café champions women-led enterprises and affordable, healthy food. It hosts many of our wellbeing and creative programmes, and through initiatives like the Pay-What-You-Can Supper Club, supports emerging women chefs and builds everyday acts of care and solidarity. The café has the opportunity to not only advances our mission of improving women’s health and wellbeing but also generates vital trading income and partnership opportunities.

While it currently operates at a deficit, it plays a vital role in advancing our wellbeing and community objectives. We are now focused on realising its full commercial potential. A feasibility study is underway to explore a range of operational and business models that will transition the café into a sustainable, profit-making enterprise. Plans include expanding income-generating opportunities through hosting more events, developing an external catering offer, and maximising use of the space for private hire and functions during weekends. This work will ensure the café continues to embody our values while contributing significantly to the financial sustainability of The Bridge 

Room Hire – Spaces that Enable Collaboration and Impact 

Our professional meeting and event spaces are used by charities, community groups, and corporate partners for workshops, training, and strategic planning. With over 500 bookings a year and a 89% return rate, these rooms are known for their quality, warmth, and service. The income they generate supports our wider mission, while also acting as a catalyst for new partnerships and collaborations.

We now aim to build on this success by increasing utilisation on our most popular days (Tuesday to Thursday) and attracting new clients to fill capacity on Mondays, Fridays, evenings, and weekends. Plans include developing loyalty packages for regular clients and introducing new offers such as team wellbeing days that align with our health and wellbeing ethos. This approach will not only maximise income potential but also strengthen The Bridge’s role as a space where organisations connect, collaborate, and thrive. 

Key responsibilities:

1. Income Generation Strategy 

• Develop and implement a comprehensive income generation strategy for our social businesses (women’s-only gym and studio, café, and meeting room hire). 

• Identify and pursue new revenue opportunities while aligning with the organisation’s mission and values. 

• Monitor financial performance and make recommendations to meet growth and sustainability targets.

• Monitor return on investment of additional marketing spend 

• Budget setting and management of cafe, gym and marketing budgets

• Support the development of medium-term (3-5 year) income generation roadmap to support sustainability, recommending organisational changes and scalable models beyond the 12 months. 

2. Marketing and Communications 

• Lead marketing initiatives to increase awareness, engagement, and participation in our social businesses and programmes. 

• Develop campaigns and promotional materials that reflect the organisation’s mission, values, and social impact. 

• Lead brand and audience segmentation strategy for each business and tailor marketing/communications accordingly

• Oversee digital marketing, social media, and community engagement strategies. 

3. Outreach and Programme Support 

• Support outreach and engagement for women’s health and wellbeing programmes to increase participation and impact. 

• Collaborate with programme teams to ensure marketing and communication efforts align with organisational goals. 

• Contribute to measurement and communication of our social impact

4. Business Development and Partnerships 

• Together with the CEO, build and maintain relationships with local businesses, community organisations, and stakeholders to drive collaboration and income growth. 

• Explore new partnership opportunities that enhance both revenue and social impact. 

5. Line and Task Management 

• Line manage the Café Manager, Health and Wellbeing Manager, Social Media Lead, and Marketing Manager, providing leadership, guidance, and performance management. 

• Task manage the Head of Operations, who oversees room hire services, ensuring alignment with income generation and marketing priorities. 

6. Performance Monitoring and Reporting 

• Set measurable targets for income generation and marketing activity and track progress regularly. 

• Implement a CRM and/or data-dashboard system to track customer/member acquisition, retention, income per stream, marketing campaign performance, and present monthly/quarterly reports to CEO and Board. 

• Report to the leadership team on performance, insights, and opportunities for improvement. 

7. Values-Driven Leadership 

• Embed the organisation’s mission and values into all business and marketing activities. 

• Serve as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and long-term planning. 

Person Specification

Qualifications 

• Relevant degree or professional qualification in business, marketing, social enterprise, or a related field. 

• Professional development in leadership, marketing, or business management is desirable. 

Experience 

• Proven experience of running or scaling a trading/social enterprise business (profit and loss accountability, membership acquisition/retention, pricing strategy, customer marketing). Ideally, specifically in at least one of the key areas of the business.

• Demonstrated track record of successfully managing multiple business streams or revenue-generating projects. 

• Experience of developing and implementing a marketing strategy and implementation plan for an organisation/social enterprise or social business 

• Strong experience in digital marketing channels (paid social, search engine marketing, email automation, CRM segmentation, Google Analytics) and comfortable analysing digital campaign performance. 

• Experience of embedding equity, diversity and inclusion (EDI) in marketing and service planning 

• Demonstrable ability to build, develop and lead a multi-disciplinary team (across café, gym, marketing/social media) and foster a culture of innovation and continuous improvement. 

• Experience in developing partnerships and networks with other businesses and organisation that generate revenue and social impact. 

Skills and Competencies 

• Strong strategic thinking and planning skills with the ability to translate strategy into actionable plans. 

• Excellent leadership, team management, and people development skills. 

• Excellent interpersonal and influencing skills – able to engage with senior stakeholders (local businesses, funders, community organisations), and act as an ambassador for the organisation. 

• Commercial acumen with strong analytical skills to monitor performance and make data-driven decisions. 

• Ability to balance financial objectives with social mission, embedding values in all activities. 

• Proficiency in digital marketing, CRM systems, and business reporting tools. 

Personal Attributes 

• Values-driven, with a genuine commitment to women’s health, wellbeing, and social impact. 

• Creative, proactive, and results-oriented, with the ability to identify and pursue new opportunities. 

• Collaborative and adaptable, able to work across teams and contribute to senior leadership decision-making. 

• Resilient and solutions-focused, able to navigate challenges and achieve targets in a fast-moving environment 

Head of National Art Pass Marketing
Location: King's Cross, London
Contract length:12-month FTC
Salary: £54,600

Art Fund is the national fundraising charity for art. With over 142,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.

We work closely with a network of 900 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 140,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value.

We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.

The role

Art Fund is seeking an experienced marketing and brand leader to drive membership for The National Art Pass.

As Head of Marketing for the National Art Pass, you’ll take ownership of a strategic, data-driven programme to recruit, engage and retain members, shaping the reach and impact on a national scale. You’ll lead major integrated campaigns, develop creative concepts and oversee digital & CRM marketing that inspires, deepens loyalty and delivers commercial results.

You’ll be both creative and data-driven, combining audience insight, innovative thinking and digital expertise to deliver measurable ROI. You’ll also play a key leadership role across teams - guiding team members and collaborating closely with colleagues across the organisation.

What you’ll do:

• Lead large-scale, integrated campaigns to grow National Art Pass membership
• Oversee CRM, email and programme of activity to improve engagement, retention and lifetime value
• Shape and deliver fundraising campaigns in partnership with internal teams
• Manage media and creative agencies, ensuring strong performance and ROI
• Contribute to Art Fund’s next five-year strategy and CRM transition project

What you’ll bring:

• Proven success in delivering high-performing, multi-channel campaigns
• Experienced in using data and insight to drive decisions and innovation
• Experience with customer journey optimisation within marketing
• Strong grasp of audience segmentation, data insights, and brand strategy
• Experience in owning and leading content marketing plans that inspire
• Excellent stakeholder management and leadership skills
• Experience managing budgets, agencies, and senior reporting

Key Employee Benefits

• Generous Annual leave– 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP)- for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance- cover for up to three times your basic salary.
• Season Ticket Loan

Pensions - Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

Closing deadline: 23.59pm on 24 November 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

Please note that any suspected use of AI in relation to answering sift questions will be marked down.

No agencies please.

About Wikimedia UK

Wikimedia UK is a registered charity committed to enabling people to engage with open knowledge and access reliable information to understand the world around them. We work in partnership with the Wikimedia Foundation and support a wide range of projects, including Wikipedia, to create and preserve open knowledge that is freely shareable and reusable by all.

Role Overview

Are you organised, enthusiastic, and eager to learn?  This role is perfect for someone at the start of their career who enjoys working with numbers, systems, and people.

The Finance & Operations Administrator will help ensure the smooth running of Wikimedia UK’s finances, office, and day-to-day operations. You’ll gain experience in finance, HR, and charity administration - learning from a supportive and experienced team while contributing to the charity’s mission.

Key Responsibilities

Operations & Office Support

• Provide administrative support to ensure the smooth day-to-day running of the office.

• Act as the main contact for British Library staff in relation to office matters.

• Coordinate with external service providers (IT support, facilities, etc.).

• Manage office supplies and equipment, keeping everything organised and running efficiently.

• Assist in developing and improving office systems, policies and procedures.

Financial Administration

• Process invoices, receipts and other payments; ensure proper authorisation and accurate recording in Xero (training provided).

• Support the reconciliation of bank statements and maintain accurate financial records.

• Assist in preparing documentation for audits and liaising with auditors.

• Support the Head of Finance & Operations with general bookkeeping and financial reporting tasks.

HR & Team Support

• Assist with payroll processing and employee benefits administration.

• Maintain employee records and ensure compliance with HR policies.

• Support recruitment processes, including scheduling interviews and onboarding new starters.
   

Person Specification

Essential

• Strong organisational and time-management skills.

• Excellent IT skills - confident using Microsoft Excel and quick to learn new systems.

• Great attention to detail and accuracy in work.

• Friendly, professional communication skills (both written and verbal).

• A positive, proactive attitude with a genuine willingness to learn.

• Ability to manage multiple tasks and prioritise effectively.

• A collaborative approach, with the confidence to ask questions and seek support.
   

Desirable

• Some experience in administration, finance, or customer service — ideally in a charity or public sector setting.

• An interest in finance, operations, or business administration.

• Experience using accounting software (e.g. Xero – training provided).

• Awareness of UK charity accounting or HR practices (advantageous but not required).
   

Personal Attributes

• Enthusiastic about learning and developing new skills.

• Proactive, reliable and adaptable.

• Interest in culture, heritage or the open knowledge movement.

• Commitment to Wikimedia UK’s values — equity, inclusivity, collaboration, creativity and boldness.

How to Apply

Please send your CV and a cover letter explaining how you meet the criteria by 9am on Friday 5th December. [PLEASE NOTE: APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED]. Interviews are scheduled for Wednesday 10th December.

In your cover letter, it’s helpful to list each point under “Essential Criteria” and briefly explain how you meet it, with examples where possible.

We know that people from underrepresented backgrounds sometimes hesitate to apply unless they meet every requirement. If you’re excited about this role but aren’t sure you tick every box, we still encourage you to apply - we’d love to hear from you.

We recognise that some candidates may use AI tools to help prepare their application. If so, please include a brief note in your cover letter to let us know how you used them. We appreciate transparency and are most interested in hearing your authentic voice.

Wikimedia UK is an equal opportunity employer. We welcome applications from all individuals regardless of age, disability, gender identity or expression, marriage or civil partnership status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We particularly welcome applications from people with protected characteristics.

Job Title: Fundraising Manager – Trusts and Statutory

Salary: £42,000 per annum, plus 15% ILW if appropriate

Hours: Full Time, 37.5 hours per week

Contract Type: 11-month fixed term contract starting March 2026

Location: Hybrid – 3 days a week in one of our centres (London, Liverpool, Birmingham or Newcastle)

Reports to: Community Fundraising Manager

The Charity

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 4,300 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

The Opportunity

James’ Place has huge ambitions to grow to reach more men in suicidal crisis. We are seeking an experienced fundraising manager to join us on a Fixed Term Contract to cover a period of maternity leave.

Trusts and Statutory is a crucial, high-performing and mature income stream for James’ Place. In this Fixed Term Contract, the postholder will be care-taking as well as continuing to grow income and help the team to finalise our current fundraising appeal. The organisation has recently invested in a new Executive Leadership Team to drive forward the development of our new strategy, so there is a real opportunity for this postholder to contribute to this process.

The purpose of this role is to raise funds for James’ Place:

• working with the Head of Fundraising and Communications to deliver the expansion appeal; and
• taking overall responsibility for building the relationships with and securing income from Trusts and Statutory sources to realise our aim to deliver more life-saving support for men in suicidal crisis nationally.

The key internal relationships for this role are:

• Head of Fundraising and Communications
• Fundraising Manager, Philanthropy and Corporate
• Fundraising Manager, Community
• Philanthropy Lead
• Fundraising Executive
• Stewardship and Events Manager
• Chief Executive
• Executive Leadership Team

The key external relationships for this role are:

• Trustees
• Appeal Board members
• Funders
• Potential Funders

Key Responsibilities

80% Direct fundraising work:

• Responsible for a portfolio of donors, volunteers and prospects and an annual fundraising target of c. £750,000 - £1,000,000 from trusts, foundations, and statutory sources.
• Build a network of donors and volunteer supporters and influencers across a range of audiences, maintaining and developing relationships, who can support your fundraising.
• Work with the Head of Fundraising and Communications on the national appeal and other central fundraising work. This will include attending events and writing major grant applications and other proposals.
• Support the Head of Fundraising and Communications to maximise opportunities through the Appeal Board.
• Manage engagement and fundraising events to support the organisation’s fundraising ambitions.
• Build compelling cases for James’ Place projects to put to prospective and existing funders, ensuring accurate financial information is presented clearly.
•  

20% Fundraising administration:

• Ensuring regulatory and best practice guidelines are understood and adhered to in all fundraising and public facing work.
• Work with colleagues in the London centre and across the organisation, to develop their experience and confidence in fundraising activities, ensuring they are fully briefed and supported at all times.
• Ensure all activities are of a high standard, meeting all relevant regulations and best practice guidelines.

Work in the wider charity:

• Always represent James’ Place with respect, decorum, and confidence.
• Work with the team to build our understanding of men in suicidal crisis and how suicidal behaviour develops.
• Deputise for the Head of Fundraising and Communications and represent the charity as and when needed.
• Recognise the value of review and evaluation and contribute to the on-going development of James’ Place as a respected, effective, and sustainable charity.
• Undertake any other duties as required in pursuit of organisational success, based around delivery of the organisational business plan.

Person Specification

Essential

• A good track record of fundraising in the charity sector, with proven results or equivalent relevant transferable experience.
• Experience of success in trusts and statutory fundraising and an excellent understanding of and experience of meeting the expectations of these funders.
• Excellent written and verbal communication skills, and the confidence to engage and build relationships with stakeholders and partners at the highest level.
• A keen eye for detail and ability to analyse complex data and research findings to extrapolate key messages to create compelling cases for support or to communicate the impact of interventions.
• The ability to present this complex information in the most appropriate format tailored to the specific audience.
• Practical and resilient.
• Able to communicate persuasively with passion and integrity.
• Constructive and collaborative attitude, able to problem solve.
• A team player, willing to work collaboratively, support others, and take on additional responsibilities when needed.
• An ability to work on difficult and sensitive issues, showing kindness, integrity, and being willing to seek and offer help as required.

Desirable 

• Understanding of and interest in mental health / suicide prevention.

We offer

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

Closing date: 9am on Thursday 4th December

First round interviews will be held virtually on Friday 12th December.

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

Job title: Fundraising and Grants Manager
Location: Remote/ Home-based in the UK within 90 minutes travel of Central London with occasional national and international travel.
Salary: £42-45k. Contract: Full-time, 1-year contract (with possibility of extension dependent on continuation of funding). You should be available to start in February 2026

The Fundraising and Grants Manager will play a pivotal role in supporting the implementation of WeProtect Global Alliance’s 2026–2029 Investment Strategy. You will lead the day-to-day management of our multi-donor grants portfolio, ensuring that donor obligations are met and that grant and financial management systems are robust, efficient, and compliant.

Working closely with the Head of Development and colleagues across the Secretariat, you will contribute to donor stewardship, ensure timely and accurate reporting, and support the development of new and renewed funding opportunities with governments, multilateral institutions, foundations, and private donors.

We are seeking a highly organised and values-driven professional with proven experience managing complex donor-funded grants. You will bring financial and operational acumen, excellent communication skills, and the ability to manage competing priorities in a small, fast-paced, remote-working team. Above all, you will demonstrate a genuine commitment to child protection and to WeProtect Global Alliance’s 

Deadline: 19:00 (GMT), Monday 24 November 2025 

First Interviews: Week commencing 8th December 2025

Second Interviews: Week commencing 15th December 2025.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the existing right to work in the UK at the time of application.

Job Title: Communications and Marketing Manager 
Reporting to: Head of Operations 
Hours: 30 hours per week over 5 days (to include Monday morning) 
Contract: Fixed term contract maternity leave cover (expected 12 months)   
Salary: £30,000 - £32,338 FTE (pro rata – based on experience) 

Annual Leave Allowance 27 days / plus bank holidays (pro rata) - plus 2 days at Christmas 
Location: Remote, with occasional UK travel 

About Us 

CleanupUK is a national charity that supports communities in tackling the problem of litter and strengthening community connections. We work directly with people in areas of need to help them clean up and care for their local environment through the creation and support of litter-picking hubs. 

Why Join Us? 

This is a unique opportunity to make a real difference for communities and the environment nationwide. You’ll be joining a friendly, flexible and supportive team that values your creativity and initiative at an exciting time, as we continue to grow our national reach and impact. 

Who We’re Looking For 

We’re seeking an experienced and creative Communications and Marketing Manager to join us on a fixed-term basis to cover maternity leave. You’ll be passionate about driving positive change in communities and the environment, with strong skills in storytelling and creating engaging content across social media, web and campaigns. You’ll know how to bring a national charity’s voice to life in a way that connects with local communities. 

You’ll be both strategic and hands-on, able to manage multiple projects and deadlines while adapting quickly to new opportunities and priorities. Organised and proactive, you’ll thrive working with diverse partners and stakeholders. Above all, you’ll share our commitment to community engagement, tackling inequality, and protecting the environment, using your skills to inspire and amplify voices. 

About the Role 

You’ll lead our communications and engagement efforts, helping to shape and deliver key campaigns and partnerships that sit at the heart of our work. From developing compelling marketing materials and managing digital content to promoting our litter-picking hubs and supporting national initiatives like our Summer Pick Me Up: Protect Our Waterways campaign and The Davina Awards, you’ll play a central role in telling our story and inspiring action. 

Your work will be guided by our organisational objectives and annual communications work plan, with clear deliverables and milestones throughout the year. At the same time, you’ll need the flexibility and initiative to respond to the more reactive demands of the role — whether that’s capitalising on media opportunities, supporting partner activity, or responding to emerging issues and events. 

A key part of the role will be developing and delivering engaging social media content that reflects our position as a national charity with a strong community focus — finding creative ways to connect our national voice with local stories, volunteers, and impact at a hyper-local level. 

As our go-to person for communications, design, and content creation, you’ll bring a strong mix of digital, creative, and strategic skills, along with the confidence to manage multiple projects and relationships in a fast-paced environment. If you’re a skilled communicator with a flair for creativity and a passion for community engagement, tackling inequality, and protecting the environment, we’d love to hear from you. 

How to Apply 

Please submit your CV and a cover letter outlining how your experience matches the Role Description / Person Specification and why you’re interested in working with CleanupUK. 

CleanupUK celebrates diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and identities.

If you need any support or reasonable adjustments to complete your application or interview, please share them here. 

No agencies please. 

Deadline for applications: 23rd November 2026 

Start date: January 2026 

#Communications
#Marketing
#Communications & Marketing Manager
#Marketing Manager
#Marketing Strategy
#Multi Media Marketing
#Commumications Strategy
#Communication
#Marketing Management
#Performance Marketing
#Digital Marketing

Job Title: Producer: Public Programme (Maternity Cover)

Hours: 21 hours, 3 days per week               

Salary: £36,839 pro rata

Duration: Fixed term – contract ends January 2027

Pension: 6% employer pension contribution

Holiday: 26 days plus bank holidays pro rata 

Reports to: Head of Programme (Maternity Cover)

The appointment is subject to a satisfactory DBS check 

We particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people.

About the Role

The Producer: Public Programme (maternity cover) will work on the delivery of artist and curator-led talks, screenings, performance events, workshops and tours. The SLG collaborates with a range of art organisations, commissioning partners and universities and in 2026 will partner on public programme with New Contemporaries, London Performance Studios, Diasporas Now and New Curators. The Producer: Public Programme (maternity cover) will work with the Head of Programme (maternity cover) in the research, development and delivery of the Public Programme. This role also works closely with the Digital Communications Manager. 

Fixed-term (12 months) | Remote (UK-based)

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� About the Role

Oak National Academy is looking for an exceptional Head of People & Planning to join our leadership team on a maternity cover basis.

This is a pivotal role at the centre of a small, high-performing public body. You will lead Oak’s people, planning and governance functions, shaping the culture, systems and assurance that help every colleague do their best work.

You will build and strengthen our HR capability, creating practical approaches that balance care, compliance and performance. You will also oversee our governance and planning, working closely with the Department for Education to ensure Oak remains focused, agile and accountable.

We are looking for someone who brings good judgement, clear thinking and a genuine commitment to people and culture. You will enjoy working collaboratively, solving problems and helping others succeed.

If you want to make a meaningful difference by helping a values-driven organisation evolve for its next chapter, we would love to hear from you.

�� What You’ll Be Doing

• Establish and lead a people function within the planning team, building a sustainable HR capability, ensuring compliance, and enabling intelligent use of external HR expertise to support organisational needs.

• Responsible for all decisions relating to the performance and function of our internal and external governance (including communications, meetings and whole-org offsites).

• Maintain specialist expertise in the governance of non-departmental public bodies and be the authority across Oak and more widely across the sector.

• Build and maintain an excellent relationship with Oak’s Sponsorship Team and be the main contact for all DfE governance and support.

• Leading, chairing and continuously improving the performance of the Oak Leadership team.

• Manage the internal and external governance budgets (6-figures).

• Recruit, develop and manage a high-performing operations planning team.

• Contribute to the strategy and planning, and model the culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Deputise for the Director of Operations and take on other general responsibilities as required.

�� What We’re Looking For

• 3+ years holding responsibility for leading organisational governance, people and/or culture functions within a public body. 

• Professional qualification or equivalent experience in UK employment law.

• Extensive experience of working with senior stakeholders.

• Excellent communication skills with the ability to use different channels and media to support successful organisational development and stakeholder engagement

• Experience of recruiting, developing and managing a high-performing team.

• Experience of managing a six-figure budget

The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

We aim to begin interviews in late November/early December 2025.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, please submit your application promptly to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.