Head of operation jobs in Central london, greater london
The Head of Delivery leads Home-Start Camden & Islington’s family support services, delivering high-quality, responsive support that puts children and families at the heart of everything we do.
The role brings together strategic leadership, operational management and frontline oversight, ensuring services are safe, effective and responsive to the diverse needs of local families. The Head of Delivery will lead and support a team of staff and volunteers, foster a culture of learning and reflective practice, and build strong partnerships with local organisations, health professionals and statutory agencies to improve outcomes for families.
With extensive experience of working in and leading services for children and families, the postholder will ensure robust safeguarding, quality assurance and impact monitoring across services, using evidence and feedback to drive continuous improvement. They will play a key role in shaping the future of Home-Start’s services in Camden & Islington, championing the organisation’s values and its commitment to equality, diversity and inclusion in everything we do.
Key Responsibilities
Leadership and Management
-
Lead, motivate, and support a diverse team of staff and volunteers, fostering a culture of learning, reflective practice, and high-quality service delivery.
-
Line manage Family Liaison Managers and the Community Project Manager, providing supervision, performance management, professional development, and wellbeing support.
-
Oversee volunteer recruitment and management processes, ensuring they are effective and aligned with organisational standards.
-
Act as deputy to the CEO, providing leadership and oversight in their absence and supporting strategic decision-making.
Service Delivery Oversight
-
Ensure the delivery of family support services meets organisational standards, safeguarding requirements, and the needs of local families.
-
Monitor operational processes, including referrals, caseload management, and community project delivery, ensuring staff and systems operate effectively and efficiently.
-
Oversee projects and community events, ensuring they are delivered successfully and aligned with organisational priorities.
Safeguarding, Quality, and Impact
-
Maintain robust safeguarding policies and procedures across all services, ensuring staff are trained and supported in safeguarding responsibilities.
-
Implement and oversee quality assurance and impact monitoring systems, using data, feedback, and evaluation to inform decision making and continuous improvement.
-
Ensure compliance with statutory and organisational standards, including legislation relating to children, families, and volunteer management.
Partnerships and Stakeholder Engagement
-
Develop and maintain collaborative relationships with local services, health professionals, statutory agencies, and voluntary sector organisations to strengthen outcomes for families.
-
Represent Home-Start Camden & Islington externally at meetings, networks, and partnership forums.
-
Advocate for the needs of families in Camden & Islington and contribute to service development informed by local community needs.
Strategic Contribution
-
Contribute to organisational strategy, planning, and policy development, ensuring operational delivery aligns with Home-Start Camden & Islington’s goals.
The client requests no contact from agencies or media sales.
Are you passionate about leading a growing casework function to regulate charitable fundraising and protect the public?
Prospectus is delighted to be partnering with our client for the recruitment of a Head of Casework on a full-time, permanent basis. The organisation is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales and Northern Ireland. The organisation owns the Code of Fundraising Practice which also applies in Scotland where separate arrangements apply for charitable fundraising.
The organisation is committed to diversity, equality and inclusion. We want our workforce to be truly representative of the society we are here to support and protect, so that we’re able to regulate effectively. We also want each employee to feel respected and able to give their best. We do this is by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.
Reporting to the CEO, the Head of Casework is a member of the Senior Management Team and will report directly to the Board and the Complaints and Investigations Committee regarding the casework function. The Head of Casework will have responsibility for the casework function at the organisation overseeing formal investigations and compliance cases opened as a result of concerns identified about charitable fundraising in line with the standards in the Code of Fundraising Practice.
You will oversee the further development of systems and processes and ensure the team remain engaged, accountable and high preforming. The Head of Casework will also be responsible for building and maintaining strong relationships and working closely with other Regulators and key stakeholders, as well as representing the organisation at external events.
To be considered for this position, you will be an experienced senior leader with substantial experience of managing and leading teams in a casework or similar operational environment. As a voluntary regulator, the organisation often takes complex decisions about whether cases fall within its remit and therefore you must be comfortable making decisions without legal precedent.
Please initially apply by providing a Word Document copy of your CV. Cover letters are not required at this stage. A full job description will be provided to candidates shortlisted by Prospectus.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you require any part of the application or interview process to be adjusted to accommodate your needs, please let us know.
First stage interviews to take place Tuesday 10th February and second stage interviews to take place Monday 16th February.
GoodGym brings people together to get fit by doing good — supporting older people, strengthening communities, and creating meaningful social connection. Behind every completed GoodGym task is a committed Operations Support Team working to make sure things run smoothly, safely and with heart.
We’re looking for an Operations Support Team Manager to lead this brilliant group. This is a role at the centre of GoodGym’s work with older people: the team you’ll be managing ensures thousands of tasks happen each year, connecting GoodGymers with people who need practical help or companionship. If you’re energised by problem-solving, motivated by purpose, and excited about building and supporting high-performing teams, you’ll thrive here.
This is an opportunity to shape how GoodGym completes our work with older people. You’ll improve systems, and guide a team that is deeply passionate about the difference their work makes. You’ll be part of a collaborative and mission-driven organisation.
OPERATIONS SUPPORT TEAM MANAGER
Team: Operations Support Team
Reporting to: Head of Operations
Location: Hybrid including Tues - Thurs based in our London office
Salary band: £28,078 - £34,318
Application closing date: 23:59 on 11/01/26
Please note the starting salary will be between the start and middle of the band.
Job overview:
Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.
Job Purpose
-
Manage the day-to-day running of Missions and Social Visits
-
Manage the delivery of the Older People Operations business plan objectives
-
Line manage the operations support team
-
Contribute to the strategy of work supporting older people and identify opportunities for improvement
-
Motivate operations support team to achieve agreed goals
-
Identify areas in need of improvement and feeding back to the tech team.
-
Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation.
Performance will be measured on:
-
Achievement of team goals
-
Smooth management of team
-
Feedback from GoodGymers older people
Primary Responsibilities
Delivery management
-
Manage the delivery of Missions and Social Visits
-
Ensure prompt and accurate listing and confirmation of tasks
-
Support Ops Support Team to undertake regular monitoring calls and ending pairings
-
Work to maintain balance of referrals and verified GoodGymers
-
Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency
-
Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner
Safeguarding
-
Be the designated Safeguarding Lead for GoodGym
-
Manage and escalate any safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy
-
Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers
-
Produce Annual Safeguarding report for Trustees
Referrals for older people
-
Provide practical support to referrers where necessary
-
Attend external meetings to support these partnerships as required
-
Working with Head of Operations to grow and improve referrals for older people
-
Feedback to Head of Operations on impact of work
Communications
-
Supporting communications team with ideas for case studies, ensure testimonials are regularly updated
-
Ensure Operations Support Team’s communication with GoodGymers is appropriate, adequate and ensure GoodGymers feel supported, in line with GoodGym’s ethos
Reporting:
-
Contribute information to reports for funders and funding applications
-
Report on progress to the staff team and trustees
Management
-
Line manage Operations Support Coordinators
-
Manage process of recruiting and supporting Operations volunteers
-
Provision of regular support and supervision to the above, identifying and responding to training and development needs
-
Support the recruitment of and be responsible for the induction and training of new Older People Operations Coordinators
-
Provide information and support to staff in the wider central team in order to optimise GoodGym’s work with older people as required
Other Responsibilities
-
Review and interpret feedback from older people, GoodGymers and third parties as well as data and flag concerns, operation-critical improvements
-
Representing the Operations Support Team at organisation wide meetings
-
Leading regular team meetings
-
Ensure that information pertaining to older people, coordinators is up to date and is shared, recorded and stored in line with GoodGym’s confidentiality, information sharing and data protection policies.
-
Maintain up to date knowledge of legislation, guidance and best practice in the sector
Working relationships
-
Line management of Operations Support Coordinators
-
Management of Operations volunteers
-
Reporting to Head of Operations
HOW TO APPLY
Please apply on our company website
GoodGym uses forms to ensure that our recruitment process is fair. Please follow the instructions at the top of the form and include as much information as possible. We want to hear how great a fit you are for the role and why you want to work with us.
The client requests no contact from agencies or media sales.
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery.
You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us.
The key responsibilities of this role are:
Programme Operations & Service Infrastructure
- Overall accountability for the service provided to the bereaved military community.
- Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community.
- Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult).
- Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035.
- Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes.
- Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc.
- Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery.
- Ensure that lived experience remains at the heart of our services.
- Accountability for Safeguarding within the organisation.
Team Leadership
- Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals.
- Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy.
- Work with our Head of People to oversee service recruitment and onboarding.
Quality, Measurement & Improvement
- Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities.
- Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful.
External Partnerships & Collaborations
- Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders.
- Explore and propose strategic collaborations where they strengthen the support we offer to families.
- Ensure the new START (single point of contact) Programme becomes an active network-builder in the space.
- Represent Scotty’s externally at events, conferences, meetings etc within the sector.
Cross-Functional Collaboration
- Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content.
- Work with the Ops team to align delivery processes with systems, IT, and compliance.
- Support bid development and reporting for funders by sharing service insight and outcomes.
The 30-day goals for this role are:
- Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Spending time with the Families Team and understanding everyone’s role within the charity.
- Understands the ‘as-is’ current situation for the charity’s service delivery.
- Start to document gaps, delivery inconsistencies, opportunities, risks etc.
- Understand the landscape we operate in, particularly the military and bereavement charitable environment.
- Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc.
The 60-day goals for this role are:
- Has met with counterparts at key partner organisations.
- Has highlighted key organisations not currently partnered with to meet.
- Created a stakeholder holder engagement map for our service delivery.
- Visually mapped existing beneficiary journeys across our four Programmes.
- Began work (with Ops) on requirements for initial-phase CRM for adult services.
- Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact.
- Held one in-person session with Families team.
The 90-day goals for this role are:
- Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’.
- Planned the launch of our new START navigating entitlements casework Programme
- Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief.
- Taken full accountability for the success of our Family Programmes and associated impact.
- Attended 2-3 sector group meetings representing Scotty’s solo.
- Developed a stakeholder holder engagement plan with Head of PR & Comms.
About You
Must-Have
Senior experience in service delivery, operations, or programme leadership
Strong skills in team leadership and service system design
Ability to turn strategy into operational structure and rhythm
Confident working cross-functionally and building external partnerships
Nice-to-Have
Experience working with or supporting Armed Forces families
Familiarity with CRM system scoping and procurement
Experience launching new services or scaling delivery teams
Background in bereavement or mental health support
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
What you’ll be doing
- Leading a high performing team, providing organisational leadership and working with colleagues across the organisation to ensure we achieve our shared aims.
-
Leading the Marketing team’s programme of brand building in our hospitals, local areas, across London, and beyond, ensuring our targeting strategy and measurement is rooted in insight, effective and good value for money; and together with our Creative team provide creative leadership and direction.
-
Driving our programme of marketing intelligence and measuring marketing effectiveness.
-
Working with teams across the organisation on the implementation of our messaging framework and updates to our visual identity.
Who we’re looking for
-
A marketing expert who has developed, led and measured marketing strategies.
-
An outstanding creative with a deep understanding of brand management, messaging and copy development.
-
A team leader and team player with excellent communication skills who thrives on working with teams across the organisation to achieve shared goals.
What we offer
-
Hybrid working between home and Chelsea with occasional travel to Sutton.
-
Flexible working around our core hours of 10am to 4pm
-
27 days annual leave rising with length of service
-
Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
-
Training, support and development opportunities
-
Access to the blue light discount scheme and other discounts opportunities
-
Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
-
Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Inclusion matters
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
If this sounds like the opportunity for you, we’d love to hear from you.
Please apply with a CV and cover letter of no more than 2 pages, setting out how you meet the criteria in the person specification.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. Join our Data and Operations Team and be part of the engine that keeps our fundraising operations running smoothly. This is an office-based role located in Chelsea, London, where you’ll be supporting the team with a variety of day-to-day tasks involved in donation processing and event fulfilment. The role will be 3 days a week Tuesday - Thursday, atlhough there is some room for flexbility on which days. Full training will be provided, so we’re happy to hear from applicants who are keen to learn and get involved.
What You’ll Be Doing
- Securely opening and processing donations
- Updating donor records on Raiser’s Edge, our supporter database
- Maintaining accurate and reliable supporter information, including Gift Aid, consent, and communication preferences
- Responding to fundraiser enquiries in a timely manner
- Assisting the team with fulfilment by sending out fundraising packs and orders from our online shop
What We’re Looking For
You will be an enthusiastic team player with:
- excellent attention to detail with high levels of accuracy
- strong organisational skills and a methodical approach
- good clear communication skills
- the ability to prioritise and meet deadlines, sometimes at pace
- willingness to transport post between buildings, sort and organise stock, and handle and open over 100+ pieces of mail a day
Why Join Us?
We’re a values-driven charity committed to saving the lives of people with cancer everywhere by funding life-saving research and world-leading treatment and care at The Royal Marsden. You’ll be part of a collaborative team that’s ambitious, kind, and purposeful.
What we offer:
- 27 days annual leave (pro rata for part time employees) rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Inclusion Matters
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
If this sounds like the opportunity for you, we’d love to hear from you.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
The Role
The Blagrave Trust is looking to appoint a Head of Finance, who will play a critical leadership role in helping us reimagine how resources can be stewarded in creative and values led ways that advance social justice for young people. The role is offered as a permanent contract, hybrid, with one day in our office in London, Birmingham or Portsmouth per week.
Who We Are
The Blagrave Trust holds around £40m in investments, which, alongside other income, funds our work and grant making. We are ambitious about putting our full asset base to work for our mission, championing transparency in stewardship and inviting learning and input from our communities. As we enter our next chapter, the Head of Finance will be instrumental in embedding mission first finance across strategy, governance and practice.
Key Responsibilities
As the Trust’s senior finance professional and a key member of the leadership team, you will set and deliver the financial strategy, ensure robust controls and compliance, and translate financial insight into mission driven decisions.
- You will provide financial stewardship that aligns with Blagrave’s strategy, ensuring all our financial assets and providers are aligned to our mission.
- You will take our learning and understanding externally, to values aligned finance forums, peer networks and into the conversation around shifting power to best serve missions.
- To support this endeavour, on the day-to-day you’ll lead planning, budgeting, forecasting, scenario planning and cash flow, oversee statutory accounts and audit (UK Charity SORP), and provide clear reporting to the Board and Finance & Investment Committee.
Person Specification
We’re looking for a qualified accountant (ACA/ACCA/CIMA or equivalent) with substantial senior level experience, ideally in a foundation, charity or mission driven organisation.
- You’ll bring a proven track record in strategic financial planning, risk management and governance, fluency in charity accounting and excellent communication skills to support and challenge non-financial colleagues.
- Experience of endowment management / investment oversight and long-term capital strategy is important,
- Alongside the curiosity and courage to push boundaries in responsible, regenerative and climate conscious finance.
How to Apply
We are partnering with Doing Good Recruitment on this campaign. Please click apply to see the job pack and next steps on their site.
Blagrave is a disability friendly employer, do contact Tristan at Doing Good Recruitment, if you have any questions or would like to receive this document in a different format.
We also actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description, but if you meet most, we encourage you to apply.
We believe that the organisations and people, that come together to make the world a better place, deserve the very best helping hand for hiring.
Prospectus is delighted to be supporting a small, London based performing arts charity to recruit for a Head of Finance and Operations. This is a role based full time from their site in Islington and is a permanent vacancy. The charity works with care leavers and at risk young people using drama, staging high profile theatre and film productions.
Reporting in to the CEO, the Head of Finance and Operations is responsible for managing the day-to-day operational, financial and legal aspects of the charity, the work it produces and its staff, ensuring successful delivery of all services. Accountable to the CEO, this person must ensure that the right balance is achieved between a programme of activity and prudent financial management. Some of the key responsibilities include strategic and financial planning, leading in the development and management of business plans. You will ensure realistic financial targets are set, work alongside the CEO to develop a robust, deliverable business plan for financial partnerships and will lead on the development and implementation of HR strategy and staff management policies. You will support the Fundraising team alongside the CEO, working with them to develop and manage a realistic weighted pipeline of trusts and foundations. You will also monitor funding agreements and renewals, support the preparation of corporate sponsorship contracts and over see the management of the office space.
The successful candidate will have prior experience managing finances, ideally for a charitable organisation or not for profit, however you do not need to be a fully qualified accountant. You will have team management experience with the ability to motivate and support staff and bring experience of embedding policies and processes to ensure smooth running of the organisation. You will be a self starter with the ability and drive to learn aspects of the role that you are not as familiar. The charity is open to candidates looking to develop and broaden their experience on the job and therefore you will not be expected to have strong experience in every area.
To apply please submit your CV in the first instance. Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Structure
-
Reports to: Director of Learning and Impact
-
Direct reports: Programme Leads, Programmes Coordinator
-
Location: Haringey, with travel across London boroughs as required
-
Hours: 40 hours per week (including 1 hour lunch break)
Benefits
-
25 days annual leave plus 8 bank holidays, your birthday off, and an extra day per year of service (up to 5 additional days)
-
Death in Service cover (up to 4x annual salary / fixed amount for part-time roles)
-
Enhanced sick pay
-
Eye care benefits for those using display screens
-
Up to £750 annual CPD budget to support your professional development
-
A dedicated wellness package promoting staff health and wellbeing
-
Team building and transformation days to strengthen collaboration and personal growth
-
Professional mentoring and ongoing supervision
-
A comprehensive induction and training programme to help you thrive from day one
About Sister System
Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.
Our approach is co-designed with care-affected young women to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.
Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse.
Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive.
Our Programmes
All our programmes have been co-curated with young women in care and are built upon proven therapeutic models of intervention. We deliver a set of inclusive, empowering, enabling, and exploratory programmes. These focus on self-education, investigating the social and emotional impact of the transition to womanhood and creating a network of sisters who can continue to support each other's growth throughout key transitional periods. Our programmes are delivered in such a way that sisters at any stage of educational attainment can access, learn, grow, and thrive.
Job Purpose
Sister System is seeking an experienced and dynamic Head of Programmes to lead the operational delivery and continuous improvement of our mentoring, learning, and development programmes for care-affected girls and young women aged 13–24. The postholder will oversee the full programme cycle — from referral and assessment through to delivery, evaluation, and progression — ensuring all work is trauma-informed, evidence-based, and aligned with Sister System’s mission and OCN accreditation standards. Acting as the central link between the leadership team and delivery staff, the Head of Programmes will manage and develop a high-performing team, maintain quality assurance across all programme stages, and foster strong partnerships with schools, local authorities, and community organisations to drive measurable impact and long-term systemic change.
This role holds operational oversight of all programme delivery, team management, and quality assurance, ensuring that our work achieves its intended outcomes, aligns with our organisational strategy, and continues to grow in impact and reach.
Key Responsibilities
Programme Leadership and Delivery
-
Lead the design, coordination, and delivery of all Sister System programmes, services, and activities in line with organisational aims and funder requirements.
-
Oversee programme planning, scheduling, and annual mapping to ensure smooth delivery and strategic alignment across all three stages (Enable, Enhance, Empower).
-
Work with the Safeguarding Lead to manage referral, assessment, and placement processes to ensure beneficiaries are appropriately matched to programmes and mentors, maintaining high standards of transparency and accountability throughout.
-
Ensure all delivery follows Sister System's three-stage programme model, safeguarding standards, and quality expectations. Support programme delivery where needed, maintaining a visible leadership presence.
-
Monitor the service user journey using Sister System's monitoring and evaluation tools and Salesforce CRM, working with the Head of Monitoring & Evaluation to track progress against work plans, indicators, and our evaluation framework.
-
Conduct regular programme review meetings with team members and stakeholders to enhance information sharing, efficiency, and effectiveness of programme implementation.
Programme Quality and Impact
-
Oversee programme quality assurance, including risk assessment of referrals, benchmarking, and monitoring of Development & Progress reports.
-
Work with the Internal Quality Assurer to ensure delivery meets agreed quality standards.
-
Maintain oversight of portfolios of work produced by learners and mentors towards their qualifications, in collaboration with the Learning & Development Lead and EET Progression Lead.
-
Support the collection, analysis, and reporting of programme data to evidence impact and inform organisational learning.
-
Play an active role in the impact evaluation cycle, managing and adapting programmes in line with outcomes and goals.
Operational and Team Leadership
-
Lead and support the mentor team in effective caseload management, ensuring appropriate workload balance and delivery quality.
-
Line manage key programme staff, providing guidance, support, and supervision in line with organisational policies. Support staff wellbeing and development, ensuring a positive working environment.
-
Ensure timely completion of paperwork, reports, and monitoring requirements across all programmes.
-
Lead regular team meetings, contributing to a reflective, learning-focused organisational culture.
-
Support implementation of Sister System's performance management systems and processes.
-
Ensure compliance with all relevant policies and procedures, specifically safeguarding, Child Protection Policy, and Code of Conduct.
-
Encourage a culture of learning, creativity, and innovation. Maintain good team communication and dynamics, taking remedial action when problems occur.
External Partner Management
-
Commission and manage a pool of external facilitators and delivery partners to meet agreed programme outcomes.
-
Build and maintain strong relationships with referral partners, funders, and external stakeholders to support programme delivery and growth.
-
Represent Sister System externally, promoting our model of culturally responsive, trauma-informed mentoring.
-
Ensure all staff, partners, and stakeholders have clear understanding of Sister System's mission, vision, values, and policies, reflected in programme implementation.
Strategic Development and Business Growth
-
Contribute to the development of Sister System's programme strategy, aligning delivery with the 3-year plan and long-term system change goals.
-
Contribute to Sister System's strategy development and revision by providing feedback on programme reach, impact, and strategic planning.
-
Identify opportunities for programme innovation and growth, including developing new partnerships and supporting funding applications.
-
Support senior leadership in reporting to funders and partners, contributing to organisational learning and sustainability planning.
-
Represent Sister System at sector events and forums to promote our work and influence best practice in mentoring care-affected young women.
Safeguarding
-
Sister System places the highest priority on safeguarding and promoting the welfare of children and young people.
-
The Head of Programmes will serve as a Designated Safeguarding Officer (DSO) with responsibility for safeguarding in the organisation, maintaining good knowledge of safeguarding guidance (including Keeping Children Safe in Education and Working Together to Safeguard Children) and related legislation (e.g., the Children Act 1989).
Person Specification
Essential – Knowledge & Experience
-
Significant experience in programme management, delivery, and coordination within the charity/social impact sector
-
Proven track record of managing multiple programmes or projects simultaneously, meeting targets and deadlines
-
Experience of line management and team leadership, including supervision and performance management
-
Experience managing relationships with external stakeholders, including funders, delivery partners, and referral agencies
-
Experience in safeguarding and child protection, including handling disclosures and managing risk
-
Knowledge of the challenges faced by care-experienced young women and the care system
-
Knowledge of effective monitoring and evaluation approaches and impact measurement
-
Awareness of equality, diversity, and inclusion principles in service delivery
Desirable
-
Experience working with vulnerable young people, particularly care-experienced individuals or young women
-
Experience in mentoring programmes or youth development initiatives
-
Experience working with trauma-informed and culturally responsive approaches
-
Experience of co-production or 'by and for' programme design with service users
-
Experience in qualifications-based programmes (e.g., accredited learning)
Skills & Abilities
-
Excellent programme planning, coordination, and organisational skills with strong attention to detail
-
Strong analytical skills with ability to interpret data and use it to inform decision-making
-
Excellent written and verbal communication skills
-
Ability to manage competing priorities and work effectively under pressure
-
Strong relationship-building skills with ability to work collaboratively across teams and with external partners
-
Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures
-
Problem-solving skills with ability to adapt plans and respond to challenges
-
Ability to lead, motivate, and support a team, fostering a positive and reflective culture
-
Strong administrative and IT skills, including proficiency with databases and monitoring systems
Personal Qualities
-
Passionate commitment to Sister System's mission of supporting care-experienced young women
-
Strong alignment with Sister System's values and approach, including 'by and for' and trauma-informed practice
-
Empathetic and non-judgemental approach to working with vulnerable young people
-
Resilient and able to manage emotional demands of the role while maintaining professional boundaries
-
Flexible and adaptable approach to changing circumstances and organisational needs
-
Commitment to continuous learning, reflection, and professional development
-
High level of integrity, professionalism, and accountability
-
Able to maintain confidentiality and handle sensitive information appropriately
-
You will demonstrate Sister System’s values: Tenacious, Solution-focused, Masterful, Collaborative and Evidence-based
Other Requirements
-
Enhanced DBS check will be required for this role
-
Right to work in the UK
-
Willingness to work occasional evenings and weekends as required by programme delivery
Safeguarding and Safer Recruitment
Sister System is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults. The successful applicant will be required to complete an enhanced DBS check and provide two satisfactory references.
Equal Opportunity Statement
Sister System is an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences, and we are committed to fair, inclusive and transparent recruitment. If you need any reasonable adjustments during the application or interview process, please let us know.
Recruitment Process
The post will be advertised from 16th December 2025; applications will close on 12th January 2026.
-
First round of interviews will be 22nd January 2026,
-
Second round interview will commence from the week of 26th January 2025
We work alongside girls and young women aged 13-24 affected by care, offering her an early intervention mentoring and educational programme.
The client requests no contact from agencies or media sales.
Salary: £58,504.00 per annum plus a company car
Location: Home based with regular travel across England and Scotland including visits to shops and Old Street
Contract: Permanent
Hours: Full time 37.5 per week
Closing date: Wednesday the 14th of January at 11:30pm
Interviews will be taking place on the 23rd and 27th of January online
Are you a resilient, adaptable leader with proven experience in multi-site retail operations? Shelter is looking for a Head of Retail Operations to join our Retail Senior Leadership team in this exciting new role.
You’ll provide hands on operational leadership while driving long-term planning, systems improvement and service transformation – shaping the future of Shelter Retail to fuel our fight for home.
About the role
This brand new leadership opportunity offers the chance to shape the future of Shelter’s retail operations across England and Scotland.
You will bring strategic vision and operational authority across Shop Support & Buying, E-Commerce Reselling, Store Development, Retail Acquisitions and Retail Operations. As a senior representative you will champion the vital role our shops play as income generators, brand touchpoints and community assets that fuel the fight for home.
With proven experience of leading diverse teams, managing budgets and driving operational excellence you will inspire colleagues, strengthen communication across our shop network and ensure our estate operates consistently, compliantly and sustainably. Above all, you will drive accountability, collaboration and continuous improvement to help Shelter maximise its impact across England and Scotland.
About you
You’ll bring extensive senior leadership experience in multi-site operations, with a provide record of driving performance and commercial success. Skilled at leading diverse teams across operations, buying, projects and support functions, you will balance strategic vision with hands-on delivery.
Be confident navigating complex organisations and influencing senior stakeholders, you’ll also offer robust project management and property operations expertise, from shop openings to system rollouts. Financially astute you are comfortable with budgets, KPI’s and commercial modelling and thrive when leading through change and complexity.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The senior leadership team is in period of transition, laying the foundations for the next three years as Shelter retail grows its presence across high streets in England and Scotland, ensuring to embed operational excellence in everything we do. With over 200 staff members and 2000 volunteers across 80 shops, spanning community, furniture and boutique outlets – our central team of 20 supports shop colleagues to maximise income and profitability to fuel Shelter’s fight for home.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.
- We create change and align behind our strategy
- We enable decision making
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Technology Operations
A nationally recognised membership-based charity is seeking a Head of Technology Operations to provide credible, modern leadership across technology operations, delivery, and enterprise architecture during a period of significant transformation. Sitting just below the executive level, this role is central to stabilising core services while shaping a coherent, future-ready technology landscape.
The role will own day-to-day technology operations alongside responsibility for ensuring the organisation’s technology architecture is fit for purpose, joined-up, and aligned to strategic goals. This includes oversight of core platforms, cloud services, and operational IT, as well as providing architectural direction across digital products, data, and integration. The organisation is looking for someone who understands architecture well enough to set direction, challenge suppliers, and guide teams, without operating as a hands-on architect.
This is a highly visible leadership role, requiring strong stakeholder management and influence. You’ll work closely with service design, delivery, and data colleagues, acting as a bridge between strategy and execution. The successful candidate will be comfortable engaging executive leaders and trustees, telling a clear story about technology decisions, and leading people through change with confidence, pragmatism, and authority.
Key skills & experience
- Senior technology leadership experience covering technology operations, service delivery, and enterprise architecture.
- Strong understanding of cloud platforms, integration, service management, and architectural principles in modern environments.
- Proven ability to lead teams and suppliers while setting clear architectural guardrails and standards.
- Excellent stakeholder and communication skills, with credibility at the executive and Board level.
Salary: £80k + London Waiting
Contract: Permanent
Location: London (flexible hybrid working)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Development and Communications
Job Description
Reports to: Chief Executive Officer
£46,200 - £50,200 per annum FTE
The Head of Development and Communications plays a pivotal role in driving In2scienceUK’s mission to change lives by opening doors to STEM degrees and careers for young people from lower socio-economic backgrounds.
As a senior leader, you will shape and deliver a bold, integrated development and communications strategy that brings our mission to life, tells powerful stories of change, and inspires confidence and commitment from donors, partners, and key stakeholders that unlocks new opportunities for innovation and expansion.
In this role, you will manage a small, high-performing team and oversee the creation of compelling narratives and effective engagement strategies that inspire donors, partners, alumni, and key stakeholders, supporting a resilient and diversified income portfolio.
Working closely with programme teams, you will ensure that development and communications activity amplifies the impact of existing programmes, while identifying and developing new opportunities that deliver meaningful outcomes for young people across the UK.
You will drive the development of strategic partnerships and funding relationships to expand the reach and influence of In2science’s work. Combining strategic vision with operational expertise, you will take a proactive, entrepreneurial approach to growth, shaping how the organisation connects with its audiences, builds its reputation, and communicates the impact of its work in support of long-term strategic goals.
The position allocates approxiamtely 80% of time to development and fundraisng activities and 20% to oversight of the organisations communications function.
In2scienceUK operates on a remote basis, with necessary UK-wide travel for partner and funder meetings, events, and staff co-working days.
Direct Reports
Development Team: Development Manager, Development Officer, External Fundraising Consultancy.
Comms Team : Senior Communications Officer.
Responsibilities
Development
Approxaimately 80% of the role will be dedicated to development and fundraising activities.
-
To collaborate with the senior leadership team and trustees in setting organisational strategy and building strategic partnerships to support In2science’s vision for 2026 and beyond.
-
Lead on planning, implementation and delivery of segmented fundraising and stewardship campaigns across programmes and audiences with a 2026 income target of £1.5m.
-
Lead and manage a diverse fundraising portfolio, including corporate partnerships, trusts and foundations, research grants (e.g., UKRI), government funding, and individual giving.
-
To lead a small but effective development team, including an external fundraising contractor to build upon our success to date to achieve funding targets and foster strategic relationships with funding and delivery partners.
-
Budget and resource all aspects of development and communications, including engaging with external contractors to maximise our output and upskill our teams.
-
Work closely with the Head of Operations to oversee our CRM, ensuring accurate pipeline reporting and forecasting, as well as utilising the system for tailored stewardship opportunities.
-
Work closely with our programmes team to ensure that deliverables are met and in line with our mission and objectives.
-
Explore opportunities for partnership to launch new programmes and initiatives, working with the Data and Impact manager to use national data to ensure we deliver the greatest possible impact to those most in need.
Communications
Approximately 20% of your role will be committed to oversight of our communication function.
-
Oversee the organisation’s external communications, ensuring all messaging is on-brand, reflects our values, meets high standards, and effectively tells the story of our impact on young people.
-
Oversee resourcing of the communications function, balancing 70% development and brand engagement with 30% programme-focused activity.
-
Identify opportunities to maximise brand presence through strategic partnerships, policy engagement, and media activity.
-
Work closely with the SMT and Trustees to respond to media, speaking, and event requests, ensuring consistent and impactful messaging.
-
Ensure digital and web platforms effectively showcase our impact and support compelling storytelling.
-
Manage the Senior Communications Officer to deliver campaigns that drive organisational growth and engagement with donors, partners, volunteers, and beneficiaries.
Governance
-
To work with the SMT, CEO, and Trustees to ensure strong charity governance, including leading the Growth Subcommittee and preparing reports for quarterly board meetings.
-
Identify organisation-wide opportunities to streamline and improve performance across the organisation.
-
Working with SMT and trustees to ensure charity compliance. Including the charity commission, funding regulator, ICO.
-
Identify and manage organisational/operational risk and ensure that all measures are in place to mitigate this.
As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The postholder will carry out any other duties that are within the scope, spirit and purpose of the job as requested by the line manager. All staff must undertake all mandatory training, checks and compliance as instructed by the organisation.
Person Specification
Essential:
-
Three years experience of leading a development team to generate a seven-figure annual income from a diverse range of donors, ideally in a charitable organisation.
-
A passionate advocate for social mobility in STEM.
-
An inspiring leader who can inspire and collaborate across the organisation to achieve our collective goals.
-
Knowledge of all streams of fundraising, with direct experience in at least two of the following: corporate fundraising, trust and foundations, research grants e.g. UKRI, government grants or individual giving (incl. high-net worth donors).
-
A target driven individual with a proven track record of personal six-figure income generation and achieving or exceeding personal targets.
-
Excellent relationship management skills to steward existing and potential partners and donors.
-
Experience of line management including developing personal development plans and setting KPIs.
-
Proven experience of managing a brand, ensuring consistent and impactful communications that maximise reach amongst our target audiences.
-
Superb written and verbal communication skills with the ability to persuade and influence at all levels.
-
Proven experience of overseeing communication campaigns to engage new prospects across a variety of audiences.
-
Evidence of efficient and accurate management of budgets and resources.
-
Willingness to work flexibly and attend occasional events or meetings on evenings/weekends when required.
-
Working collaboratively and supporting fostering a collegiate workplace environment.
-
Upholds the values of our code of conduct and is respectful to all.
Desirable:
-
Direct knowledge and/or experience of the barriers young people face in accessing STEM degrees or careers.
-
Direct knowledge and/or experience of working with education organisations or STEM sector employers, incl. knowledge of current trends.
-
Experience of working in collaboration with across teams to deliver new initiatives that maximise outcomes for young people and attract relevant funding.
-
Evidence of delivering highly impactful events.
-
Prior experience of public speaking, thought leadership and engaging with the press.
-
Experience of governance in a small charitable organisation and utilising Trustees to support the organisation's goals and objectives.
Benefits:
At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with your line manager to get you to the next level from day one.
Although we take our career development seriously we also value work-life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy.
You will have 28 days of annual leave per annum, plus bank holidays.
Commitment to Safeguarding:
In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment.
The following pre-employment checks will be undertaken as applicable:
-
References
-
DBS check and/or Overseas criminal records check where applicable
-
Self-Disclosure
-
Identity check
-
Right to work in the UK
-
Evidence of qualifications applicable to the role
-
Confirmation of registration with applicable registered body where applicable
Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure.
Diversity and Inclusion:
In2scienceUK is committed to being an inclusive and diverse organisation where everyone is treated with dignity and respect. We actively encourage applications from people of all backgrounds, particularly those who are underrepresented in STEM and the charity sector, including but not limited to people from minoritised ethnic backgrounds, disabled people, LGBTQ+ individuals, and those from lower socio-economic backgrounds.
We recognise that talent and potential come in many forms, and we welcome applicants with different experiences, perspectives, and ways of thinking. We are committed to providing an inclusive recruitment process and working environment, and we will make reasonable adjustments at any stage of the recruitment process. If you require any adjustments, please let us know.
Please provide a cover letter and CV highlighting your suitability for the role.
In2scienceUK exists to unlock the potential of young people from low socioeconomic backgrounds and boost diversity and inclusion in the STEM sector.
The client requests no contact from agencies or media sales.
Doctors of the World UK (DOTW UK) is part of the global Médecins du Monde (MDM) network, which delivers over 400 projects in more than 70 countries through 6,000 volunteers.
Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.
Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas programmes, helped 20,000 service users here and fought for healthcare as a human right for all.
We believe that every person living in the UK has the right to healthcare, and we work to influence public policy and local implementation to reduce health inequalities and ensure access to healthcare for all.
DOTWUK have a fun and friendly finance team in a small, but high-performing function and are looking for a collaborative, experienced and energetic leader for the role of Head of Finance.
In this exciting role, the successful candidate will provide the organisation with a timely, accurate and relevant financial management service by assuming day-to-day responsibility for the organisation’s accounting function, to enable the senior management team and the Board of Trustees to assess results and performance and make informed, strategic decisions, and ensure the organisation complies with statutory and corporate regulation and requirements.
You will work closely with the treasurer, directors and managers to enable them to manage their programme finances and support them to report to donors and to devise sound plans for growth and sustainability.
The UK chapter expects to grow income across all sources, including from institutions and foundations. You will play a critical role in maintaining and building on this success.
You will also be responsible for and provide input from a financial and management perspective on strategic development and the general organisation-wide structure and management as part of the Senior Management Team.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
For more information on the role, including a person specification, please refer to the role profile.
Closing Date:
Sunday 18th January 2026 2330 hrs
How to Apply
To apply, please submit your CV, covering Letter & additional information form to the email provided. Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
What you’ll be doing
-
Leading a high performing team, providing organisational leadership and working with colleagues across the organisation to ensure we achieve our shared aims.
-
Setting the strategic direction for our content and channel activity ensuring it aligns with organisational priorities and audience needs.
-
Driving digital channel performance and optimisation, including paid advertising, to maximise reach, engagement and conversion.
-
Leading innovation across digital channels by identifying and adopting emerging technologies, techniques and industry standard best practice.
Who we’re looking for
-
A technical and analytical expert with knowledge of successfully developing and measuring digital marketing and channel strategies, that drive reach, engagement and conversion.
-
An outstanding creative with a deep understanding of UX and accessibility principles.
-
A team leader and team player with excellent communication skills who thrives on working with teams across the organisation to achieve shared goals.
What we offer
-
Hybrid working between home and Chelsea with occasional travel to Sutton.
-
Flexible working around our core hours of 10am to 4pm
-
27 days annual leave rising with length of service
-
Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
-
Training, support and development opportunities
-
Access to the blue light discount scheme and other discounts opportunities
-
Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
-
Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.
Inclusion matters
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
If this sounds like the opportunity for you, we’d love to hear from you.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Head of Digital
Location: Hybrid (London-based, 2 days per week in office)
Contract: Full time
Salary: £55,000–£60,000 (depending on experience)
A well-established international charity is seeking an experienced Head of Digital to lead its digital strategy and transformation at a pivotal moment of growth.
This organisation works globally with governments, civil society and communities to improve outcomes for children and families. With an ambitious long-term vision and strong evidence-led approach, it is investing in digital to increase impact, engagement and income.
The Role
As Head of Digital, you will define and deliver an organisation-wide digital strategy that supports brand engagement, fundraising and advocacy. Acting as the senior digital specialist, you will influence leaders across communications, fundraising and operations, and ensure digital best practice is embedded throughout the organisation.
You will oversee digital communications, supporter journeys, digital fundraising, data and insight, and the ongoing development of the organisation’s digital ecosystem.
Key Responsibilities
-
Develop and lead a forward-looking digital strategy aligned to organisational objectives
-
Act as a trusted adviser to senior leaders on digital innovation, emerging technologies and opportunities
-
Oversee website performance, UX, SEO, accessibility and security
-
Lead multi-channel digital content and social media strategy
-
Drive digital fundraising growth through performance marketing, email, automation and optimisation
-
Design and improve supporter journeys to increase engagement, retention and lifetime value
-
Lead paid media strategy across social, search and display
-
Establish robust digital governance, compliance and data protection standards
-
Build a strong culture of insight, testing and continuous improvement through analytics
-
Manage external digital agencies and suppliers
-
Line-manage and develop a small in-house digital and creative team
-
Build digital confidence and capability across the wider organisation
About You
You will be a strategic and collaborative digital leader with a strong track record of delivering results in a mission-driven environment.
Essential experience and skills:
-
Significant experience leading digital strategy, marketing or transformation
-
Strong technical understanding of web platforms, CRM systems, analytics and digital advertising
-
Proven success in driving digital income growth and high-performing supporter journeys
-
Excellent communication and influencing skills, including with senior stakeholders
-
Experience leading digital change across complex organisations
Desirable:
-
Experience working in international or multi-market contexts
-
Familiarity with AI-driven marketing and emerging technologies
-
Experience managing creative or multidisciplinary digital teams
Values & Culture
The organisation is committed to accessibility, inclusion and ethical digital practice. Safeguarding, equality, diversity and respect are central to how it works, and all staff are expected to uphold these principles.
Benefits
You’ll join a values-driven organisation with a supportive culture, strong commitment to learning and development, and a competitive benefits package.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.