Head of operations and programmes jobs

Are you a highly organised project leader with a track record of developing rigorous and impactful processes? Do you want to lead the delivery of the nationally-recognised accreditation transforming mental health in higher education? This could be the role for you.

We’re looking for a methodical and strategic Programme Manager (Award) to manage the end-to-end delivery of University Mental Health Charter (UMHC) Award and act as key spokesperson for the programme. 

You’ll play a vital role in ensuring that the Award upholds its standards and values, and continues to develop and scale, supporting positive change for staff and students at universities across the UK.

About the role

• Lead the delivery of the nationally-recognised accreditation for mental health in higher education: the University Mental Health Charter Award.
• The UMHC Award recognises universities that promote the mental health and wellbeing of their university communities and supports them to continually improve. 
• You will own the end-to-end management of a complex, high-profile and impactful programme, balancing administrative excellence and strategic development.

Key responsibilities

• Drive the Award lifecycle, from onboarding universities, coordinating our network of assessors and managing the Award panel.
• Scale and continually improve the Award process, ensuring it remains rigorous, impactful and values-led.
• Act as key spokesperson and point of contact for universities and other stakeholders.
• Responsible for budget, risk and line management. 

What we’re looking for

• Proven track record of managing complex projects.
• Experience developing, maintaining and improving robust systems and processes.
• A rigorous approach to accuracy and quality control.
• Comfortable holding difficult conversations with stakeholders at all levels.
• A commitment to co-production, equality, anti-racism and an interest in mental health.

Find out more about the essential criteria for this role by downloading our Recruitment Pack from the documents section.

What you will gain

• The chance to contribute to a high-impact national programme supporting better mental health for university communities across the UK.
• Experience in a varied role with opportunities to learn and develop.
• A supportive and collaborative workplace culture that values wellbeing.
• Flexibility in how and where you work. 

How to apply
If this sounds like a good fit, we’d love to hear from you!

1. Click “Redirect to recruiter”, then scroll to the 'Vacancies and volunteering' section of our 'Join our team' page to access the job listing.
2. Download the recruitment pack in the document section at the bottom of this page, where you’ll find more information about the role including responsibilities and person specifications. 
3. Download and complete our application form - instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all. 
   1. Please refrain from including any identifying details in your application answers.
4. Upload your completed application form as a word document. 
   1. Please note that once you start your application on our portal, you will have 24 hours to upload your completed form. Before clicking 'Apply' and beginning the application process, make sure your form is fully completed and ready to upload.
5. Complete the Equality Monitoring Form.

Student Minds is committed to building an inclusive team and welcomes applications from people of all backgrounds and walks of life.

An exciting opportunity to lead a dedicated team supporting young people to build resilience and thrive.At an exciting time of growth for our charity, we are looking for an enthusiastic and dedicated leader to manage programmes and daily operations at our farm near Skipton, nestled in the sweeping countryside south of the Yorkshire Dales.You will play a key role in ensuring our young people have a meaningful, inclusive, and memorable experience with Jamie’s Farm, feeling the positive impact long after their visit. 

What is Jamie’s Farm?Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges. 

More about the role:As Head of Farm, you will help deliver our transition from Day visits to Residential visits at our Skipton farm, working alongside and managing a team to deliver an impactful programme. Your responsibilities will include leading up to four visits per month, ensuring the smooth delivery of residential visits, representing Jamie’s Farm with partner organisations, funders, volunteers and other stakeholders; and fostering a culture of empowerment and collaboration within the team. You will help achieve key performance goals including high visitor retention and staff satisfaction rates, while also leading professional development and team-building activities for your team. 

You will participate in all aspects of farm life - leading walks, guiding young people through meaningful output-based jobs like gardening or log chopping, and creating meaningful connections during shared meals and evening programmes. You will also contribute to broader Jamie’s Farm strategy as a key member of the Leadership team. 

About you:  We are looking for an experienced and passionate leader who embodies Jamie’s Farm core values of positivity, passion, generosity, collaboration, and professionalism. You will have experience in relational leadership and practice with young people. Prior management experience is preferred, showing your ability to support and motivate teams effectively. You will bring exceptional communication, teamwork, and organisational skills to the role. 

You will excel at developing meaningful relationships with diverse individuals and organisations, using positivity and empathy to inspire and motivate others. Your dedication to helping young people thrive, especially those in challenging circumstances, will drive the success of your team and the programme. 

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below.Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an upcoming £5m appeal, Acorns is looking for a senior leader to review, refine and scale its end-to-end donor experience across all income streams.

Forming part of the Fundraising Leadership Team and reporting to the Associate Director of Fundraising, the Head of Donor Experience will lead a central support function covering donor journeys, supporter care, data and insight, digital fundraising and compliance. They will be responsible for shaping and delivering a comprehensive donor-centred strategy that drives engagement, loyalty and long-term value, while championing a digital-first, data-driven approach to stewardship.

As Head of Donor Experience, you will:

• Lead a high-performing Donor Experience team of nine, with four direct reports across Donor Experience, Data & Insight, and Digital Fundraising
• Develop and embed a cohesive donor experience strategy aligned to the wider Fundraising Strategy
• Design and implement a structured supporter journey framework, ensuring appropriate automation and personalisation across channels and income streams
• Drive innovation in stewardship, including digital engagement, journey design, automation, and personalisation
• Review and refine thanking, banking, fulfilment and supporter care processes to improve efficiency and supporter satisfaction
• Oversee CRM development and optimisation, ensuring robust data governance and a clear single supporter view
• Lead insight generation and segmentation strategy to inform fundraising performance and income growth
• Establish and maintain a centralised compliance framework across fundraising activity
• Strengthen collaboration between Fundraising and Marketing to enable more coordinated, funnel-led campaigns

Essential skills and experience:

• Strong background in fundraising operations, supporter care, compliance or customer experience within a charity setting
• Proven track record of developing and delivering stewardship strategies that improve retention and long-term supporter value
• Experience managing and motivating teams to deliver operational excellence and performance improvement
• Experience designing and implementing strategy, annual plans and process improvements
• Strong working knowledge of CRM systems, data governance and supporter database management
• Confidence influencing senior internal stakeholders and driving cross-team collaboration
• Experience of reporting, performance analysis and using insight to inform decision-making
• Strong understanding of fundraising compliance, including GDPR and sector regulation

Employee benefits include: 

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

We are looking for an inspiring and experienced Head of Fundraising and Development to join our team at Dalgarno Trust. This is a fantastic opportunity for someone passionate about fundraising, communications, and making a real difference in the community.

Key Details:

• Salary: £38,500 for FTE (note this is a four-day role)
• Contract: Permanent
• Location: Dalgarno Trust Community Centre,(hybrid TBC)  North Kensington (with occasional off-site meetings)
• Hours: 4 days per week (28 hours), flexible by agreement
• Line management: Reports to the Chief Executive
• Deadline: 15th March
• Interviews: Applications are being reviewed on a rolling basis, and shortlisted candidates will be contacted directly to arrange an interview

Based in North Kensington, Dalgarno Trust is a vibrant community centre supporting local residents of all ages through health, wellbeing, education, training, and youth programmes. As the only community centre in this part of the borough, we play a vital role in bringing people together, tackling inequality, and strengthening community resilience.

As Head of Fundraising and Development, you will be a key member of our Core Team, working closely with the Chief Executive to secure and manage the resources that enable our work. This is a varied and hands-on role combining fundraising, CRM management, marketing and communications, and organisational administration, offering the opportunity to make a visible and lasting impact.

You will lead on researching and writing funding bids, managing relationships with funders, and ensuring that monitoring, evaluation, and reporting requirements are met. You will oversee and develop our CRM system (Salesforce), ensuring high-quality data, producing reports, and supporting colleagues through training. You will also play a central role in diversifying income through donations, sponsorships, commercial activity, and use of our assets.

Alongside fundraising, you will lead our marketing, communications, and promotion, keeping our website, social media, and noticeboards up to date, and ensuring our work is clearly and effectively communicated to the wider community. The role also includes administrative and HR support, such as assisting with recruitment processes, timesheets, training coordination, and ensuring compliance with fundraising regulations and best practice.

We are looking for someone highly organised, administratively confident, and comfortable working independently, while also enjoying collaboration with colleagues, partners, and community members. You will bring experience of community-based work, strong written and verbal communication skills, and a genuine commitment to equality, inclusion, and positive social change. 

This role offers flexibility in working hours and a supportive team environment, with the chance to shape and grow the organisation’s income and profile at an exciting time for Dalgarno Trust. 

Ad close date: Sunday 15 March

Interviews: 24 March 

Note: Previous applicants need not apply

The Democratic Progress Institute (DPI) is an independent non-governmental organisation established in consultation with international experts in conflict resolution and democratic advancement. DPI seeks to promote peace and democracy building through strengthened public dialogue and engagement.

Overall Purpose of the Position

The Head of Programmes and Operations is responsible for overseeing the implementation of the organisations’ project activities and leads the DPI Programmes team, also ensuring effective and enabling line-management of Finance, Fundraising, Programmes and Operations colleagues. The role works with the CEO on operational, fundraising, strategic and monitoring levels and involves representing DPI at external meetings and events as needed.

Project Management

• Coordinates the day-to-day operational management of the DPI’s programmes, including the implementation of activities and financial matters – in close coordination with relevant colleagues.
• Monitors the implementation of project activities and ensures compliance with donor requirements, the organizational strategic framework, as well as internal procedures and policies.
• Initiates and facilitates internal programmes and events planning meetings (including designing the agenda and overseeing the organisation and preparation of materials)
• Organises regular meetings with the Programmes team to ensure project plans and donor requirements are on track.
• Keeps an up-to-date overview of programme delivery, reports any challenges, and suggests solutions to the CEO.
• Builds project budgets with Finance, monitors project expenditures, develops financial strategies and addresses financial challenges.
• Monitors the political and security situation in Türkiye and the wider regions, developments relating to the conflict and impact on the project.

People Management

• Ensures the effective line-management of the Funding and Development Manager, Finance Manager, Operations Manager and Programmes staff.
• Organises regular check-ins with direct reports, to enable effective management of workloads, ensuring priorities are met, and to facilitate professional development and staff retention.
• Works closely with the Funding and Development Manager to ensure timely delivery and monitoring of contractual reports, including interim and final reports to donors.

• Oversees deliverables and performance of the M&E and Communications consultants.

Networking

• Represents and promotes DPI’s work in varied contexts and maintains relationships with external stakeholders in Türkiye and in Europe such as political party representatives.
• Builds and maintains relationships with partners and donors alongside the Funding and Development Manager when needed.
• Carries out frequent visits to Türkiye and maintains a good working knowledge of the facts on the ground when needed.

Governance

• Leads on the planning of regular Board meetings, in collaboration with all relevant colleagues and the CEO.

Key Experience/Technical Competencies/Knowledge required for the position.

The successful candidate should have the following:

• A postgraduate degree in Political Science, Law, Conflict Resolution, International Relations, or equivalent professional experience.
• At least 8-10 years’ experience in project management in charity or NGO setting.
• Extensive experience with line-management, and a commitment to fostering an engaging and inclusive team culture.
• Strong experience of overseeing the implementation of government and/or EU funded projects.
• Strong organisational and planning skills.
• Critical and strategic thinking skills.
• Experience in research and complex information analysis.
• Excellent written and spoken English.
• A strong understanding of confidentiality terms.
• Ability to manage under tight deadlines and in high-pressure environments

The successful candidate should have the right to work in the United Kingdom.

Applications will be considered on a rolling basis with the final deadline set as 9 March 2026

EQUAL OPPORTUNITIES

DPI is committed to Equal Opportunities and Cultural Diversity.

DPI SAFEGUARDING STATEMENT

DPI maintains zero tolerance for sexual exploitation and abuse. All employment offers are conditional upon the receipt of satisfactory references and the signing of our code of conduct with a particular focus on Protection from Sexual Exploitation and Abuse.

About Us:

Anti-Slavery International is the world’s oldest human rights organisation. Our vision is freedom from slavery for everyone, everywhere, always. We believe that modern slavery is a contemporary issue of the highest importance, and we are determined to work with others to make sure people can be free from slavery across the world.

About the Role:

The Head of Operations will play a key role in ensuring the smooth functioning of the organisation, working with the Senior Management Team (SMT) in developing the new strategic direction and future of the organisation and its work. If you are an experienced operations lead, you will understand how key this role is to an organisation’s success and as part of the SMT, you have the opportunity to drive change.

Key Tasks:

· operations leadership

· support for the Board, CEO and SMT

· compliance, policy and procedures

· employee experience - direct, hands-on HR experience is more important than qualifications!

· internal communications and overseeing our IT systems and Cloud filing

· change management and procurement

Benefits

· 30 days annual leave

· 6% pension contribution

· employee benefits include employee assistance programme, cycle to work scheme, annual season ticket loan, eye tests

We are seeking a part-time Head of Finance and Operations to play a key role in supporting the smooth and effective running of CASE Europe’s London office. Reporting to the Co-Executive Directors, with a matrix line to the global Chief Financial Officer, this role offers a rewarding opportunity to combine strategic oversight with hands-on delivery across finance, HR and office operations.

Working closely with colleagues in Europe, Washington DC and Singapore, you will oversee regional budgeting and financial management, support audits and compliance, and ensure alignment with CASE’s global systems and processes. You will also lead HR activity for the Europe team of 15, manage office operations, and line-manage a small number of staff and matrix reports.

You’ll benefit from a range of workplace benefits including flexible working, season ticket loan, professional development opportunities, and on-site social and wellbeing activities. 

This role is ideal for an experienced finance and operations professional from a charity, membership or education-related setting who enjoys working autonomously, collaborating internationally, and contributing to a mission-driven organisation.

About Screen Share

Screen Share is the leading refugee digital inclusion charity in the UK. Our mission is to ensure every refugee in the UK has access to a connected digital device and the skills to use it to achieve their goals. We provide devices, connectivity, digital skills support and IT repair training to refugees and asylum seekers who are digitally excluded — unlocking their access to education, employment, wellbeing, information and support services. By digitally including refugees, our support fosters agency and independence and allows refugees to rebuild their futures on their own terms.

This is a really exciting time to join Screen Share. Our new 2026–2030 strategy sets an ambitious vision: to scale our impact to reach 5,000 people annually; build a nationwide, integrated programme model across multiple cities; deepen our lived-experience leadership; and deliver a sustainable, circular-economy approach to device reuse. Every element of our work is guided by Responsibility, Sustainability, Equity, and Collaboration.

We are looking for a hands-on leader who can bring significant programme expertise to a new challenge. You’ll sit at the heart of the organisation, be a collaborative “do-er” who leads inclusively and wants to add value from day one. We need someone who is excited by our mission and growth journey and can be flexible as we scale. We are looking for you to take ownership of programme delivery and development, lead the team effectively, and drive a high-impact social value offer for our clients and partners.

About the Role

The Director of Programmes is a new senior leadership role responsible for ensuring the integration, effectiveness, and evidence-based delivery of Screen Share's sector-leading programmes. The role sits at the heart of the charity and will oversee the development and execution of programmatic plans that deliver our new organisational strategy. It will oversee and advance our key programme areas, including digital access, digital skills, digital connectivity and IT repair.

The postholder will be responsible for the smooth running of our charitable programmes, managing staff and ensuring our monitoring and evaluation and safeguarding is of a high quality. They will work closely with the Head of Operations to ensure a high-quality and multi-faceted support product for thousands of refugees across the UK, managing risk and budgets accordingly. They will also work closely with the Head of Outreach to ensure we are communicating our social value proposition effectively. 

The Director of Programmes will play a crucial role in translating strategic objectives into clear operational outcomes, overseeing the performance of programme managers, and leading a collaborative approach to programme delivery across the organisation. They will also deputise for the CEO, ensuring strong organisational leadership as the charity continues to grow and mature. 

The Director of Programmes will also champion the integration of lived experience leadership throughout the organisation, ensuring that the perspectives and expertise of refugees and those with lived experience of digital exclusion are embedded within programme design, delivery, decision-making and strategic direction at Screen Share. 

The postholder will also serve as the Designated Safeguarding Lead, ensuring that safeguarding practices are fully integrated into all programme strands and that our safeguarding process and practices are up-to-date, understood and activated in an inclusive and trauma-informed way.

Please see the attached Appicant Pack for full information on the role's responsibilities. To view the pack, click the blue 'Apply' button. 

If you have any questions about the role or it’s scope, please feel free to get in touch. 

Recruitment Schedule

Advert Closes: Monday 9th March 2026

First Round Interview (online): 18th & 19th March 2026

Second Round Interview (In person): 25th and 26th March 2026

Our Approach to Recruitment

Screen Share is committed to building a fair, inclusive and equitable organisation where everyone feels respected, valued and able to thrive. We aim to make our recruitment process consistent, transparent and accessible.

As the leading charity supporting digital inclusion for refugees in the UK, we value diverse perspectives and especially welcome applications from people with lived experience of displacement and forced migration or digital exclusion

We involve clients from refugee backgrounds in our recruitment as part of inclusive and participatory hiring approaches.

We’re happy to make reasonable adjustments at any stage of the recruitment process to remove barriers for disabled candidates.

Selection decisions are based on skills, experience, potential and values alignment, supported by a fair and transparent process.

If you don’t meet every requirement of the role but feel aligned and excited by our mission, we still encourage you to apply.

We want to hear from talented and driven people who share our commitment to inclusion, equity and meaningful social change.

The Head of Operations is responsible for the effective and efficient delivery of all operational functions of the Foundation to enable achievement of its global mission and strategic objectives.  The Head of Operations ensures that systems, people, processes and resources are aligned to support programmes across multiple countries while maintiaing high standardds of governance, risk management and financial stewardship.

This is a senior leadership role, working closely with the CEO and Members of the Foundation around the world, acting as the key bridge between strategy and delivery.

Head of Programme Operations

Contract: Permanent, Full Time

Location: The role can be based in London, United Kingdom, Abuja, Nigeria or Kigali, Rwanda, subject to right to work eligibility in the respective countries.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.

• UK: £68,000 - £74,000 per year with excellent benefits.
• Nigeria: NGN 64,968,462 – NGN 90,955,847 per year with excellent benefits. 
• Rwanda: RWF 73,661,730- RWF 89,738,798 per year with excellent benefits. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The Programme Operations team sits within WaterAid UK’s International Programmes Department (IPD), operating in 17 countries in Africa and Asia. The team is a diverse and motivated group of 14+ people made up of planning, monitoring, evaluation and reporting (PMER), project design and management, and programme systems specialists. They support global operational excellence, PMER, risk management, donor compliance and performance assurance across WaterAid UK’s country and regional programmes. Working in partnership with regional and country leadership teams, the function provides technical oversight, systems development and operational support to strengthen programme delivery and organisational accountability.

About the Role

The Head of Programme Operations leads the development, implementation and continuous improvement of WaterAid’s international programme operations framework. The role provides strategic and operational leadership across programme operations, business management, systems, risk and compliance.

Key responsibilities include overseeing IPD business management processes, supporting financial planning and performance reporting, acting as a delegated focal point for operational risk, and providing senior troubleshooting support on complex operational and management challenges.

The role works in close partnership with Programme Funding to ensure operational readiness for new donor opportunities and effective grant start-up and close-out. It also leads operational assurance processes, strengthens compliance with donor and organisational requirements, and supports capacity strengthening across regional and country teams.

In this role, you will:

• Provide Programme Operations Leadership
• Lead IPD Business Management and Support
• Drive Collaboration, Risk and Performance
• Oversee Systems, Compliance and Assurance
• Lead Capacity Strengthening and Support

To be successful, you’ll need:

• Proven experience in managing or overseeing large scale international programme operations in the INGO or development sector.
• Strong understanding of operational systems (finance, procurement, logistics, compliance) in multi country environments.
• Excellent relevant IT skills, primarily Microsoft Office (Outlook, Excel, PowerPoint and Word), but specifically relevant data systems that support high quality planning, monitoring and reporting.
• Experience of leading, managing and motivating others and driving change.
• Strong leadership and influencing skills, with the ability to build relationships and drive organisational change collaboratively.
• Experience working in complex matrix structures across multiple cultures.
• Strong analytical, problem solving and systems thinking capabilities.
• Demonstrated knowledge of donor compliance and grant management processes.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable:

• Experience in WASH, public health or community development sectors.
• Experience working with restricted and unrestricted funding portfolios.
• Relevant university degree or equivalent professional experience.
• Familiarity with WaterAid UK’s operating model and countries of operation.

Closing date: Applications will close 12:00 PM UK time on 3rd March 2026.   

How to Apply: Click Apply to answer the pre-screening questions upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are

determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

1MM Programmes Administrator (Operations & Delivery)

Location: Hybrid working in Greater Manchester, Greater London or Cardiff City Region

Contract: 6 months (continuing subject to funding)

Hours: 37.5 per week

Salary: £25,000 (pro rata)

Rolling recruitment with a final closing date of 12pm on 3rd March 2026 (we may close the application deadline early if we have a high demand of quality applications)

About Us

We are a mentoring charity supporting young people aged 14–25 to build confidence, develop skills, and reach their potential. Our work is powered by committed mentors, strong safeguarding, and high-quality programme delivery — and we’re looking for a highly organised, values-driven Programmes Administrator (Operations & Delivery) to help make it all happen.

About the Role

This is a key role at the heart of our programmes. You’ll support the smooth delivery of mentoring across all regions by coordinating training and events, managing essential systems and checks, and ensuring safeguarding and compliance standards are met at all times.

If you love bringing order to busy programmes, care deeply about young people’s wellbeing, and enjoy working across teams — this role is for you.

What You’ll Be Doing

• Coordinating training workshops and events for mentors and staff
• Supporting mentor recruitment, onboarding, and engagement
• Managing programme communications and bulletins via Brevo
• Administering DocuSign and maintaining accurate records
• Tracking and monitoring DBS checks and suitability processes
• Managing delivery, safeguarding, and enquiries inboxes
• Providing admin support across regions, including mentor engagement
• Supporting HR and operations: including contracts, systems, training, surveys, and tools such as Breathe HR

What We’re Looking For

You’ll be someone who is:

• Passionate about improving outcomes for young people aged 14–25
• Highly organised, detail-focused, and comfortable juggling priorities
• Experienced in event administration
• Confident using digital systems and learning new tools
• 2 years experience in HR and general administration, operations, or programme support
• Calm, professional, and confident handling sensitive information
• Proactive, adaptable, and happy supporting across teams and regions
• Committed to safeguarding and safer recruitment practices

Why Join Us?

• Be part of a mission-driven organisation making real impact
• Play a vital role in safe, high-quality mentoring delivery
• Work with a supportive, values-led team
• Opportunities to learn, grow, and shape better systems

How to Apply

To apply, please submit your CV and a Cover Letter explaining why you’re interested in the role and how your experience matches what we’re looking for.

��️ We are committed to safeguarding and promoting the welfare of young people. All roles are subject to safer recruitment checks, including DBS.

ROLE OVERVIEW

You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas.

You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK’s membership thrives and aligns with our purpose, mission and vision.

RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff.

KEY TASKS AND RESPONSIBILITIES

• Regular communications and support to branches and lifesaving clubs
• Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond
• Conduct research and horizon scan for new opportunities for our members
• Conduct research to identify and understand potential new members and opportunities to support growth and meet need
• Conduct research to identify and connect with relevant external stakeholders
• Drive new membership onboarding, ensuring a seamless and effective experience
• Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes
• Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns
• Ensure clear and concise processes are in place to support membership experience, retention and growth
• Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends
• Develop tailored marketing materials to support our membership offer and recruit new members.
• Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society’s purpose, mission and vision.
• Respond to membership queries and provide an excellent service together with timely responses
• Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
• Manage data collection processes, including compliance requirements of membership criteria
• Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs
• Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction
• Support the development and refinement of directorate strategies
• Lead and deliver an annual membership survey and analysis to produce meaningful feedback
• Ensure that all membership processes and policies are up to date
• Attend the RLSS UK Sports Committee
• Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events
• Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs
• Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership

OTHER DUTIES & RESPONSIBILITIES

• Lead on and support ad hoc projects as required
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• To demonstrate and uphold the Society’s values and behavioural standards at all times.
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes

• At least 10+ years’ experience in a Membership role
• Significant experience of working at a leadership role level ideally in a membership organisation
• Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders
• Demonstrable experience of membership retention and acquisition
• Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation
• Demonstrable experience of delivering member-focused solutions within a membership organisation
• Excellent communication, engagement and interpersonal skills
• Excellent presentation, listening and negotiation skills
• Proficiency in CRM software and MS Office applications
• Willingness and ability to travel as required for the role including occasional evenings and weekends

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK
• Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership
• Understanding and experience of the application of safeguarding laws

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership

Closing Date – 11.59pm, Sunday 1st March 2026

Interview Date – First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Help shape a future where people with motor neurone disease (MND) receive joined-up, person-centred support. As a Programme Lead - Integrated Support, you will guide the development of a new integrated support model, coordinating activity across seven connected work-packages and ensuring progress that is timely, focused, and grounded in real need.

As the Programme Lead, you will work across teams to plan, align, and drive programme delivery. You will ensure each area of work is clearly structured, purposeful, and supported, while maintaining strong relationships across the Motor Neurone Disease Association.

Key Responsibilities

• Lead planning and delivery of projects within the Integrated Support Programme
• Maintain a clear programme framework that supports governance, prioritisation, rick-management and quality assurance
• Collaborate with senior leaders to inform strategic direction and future development
• Engage colleagues, volunteers, and community stakeholders to support innovation and inclusive co-production
• Track progress, evaluate effectiveness, and embed continuous improvement
• Oversee budgets, resources, timelines, and project standards
• Identify and manage risks and interdependencies
• Promote integrated, person-centred approaches rooted in lived experience and best practice

About You

• Experience leading complex project portfolios within service-focused settings
• Knowledge of service improvement and the ability to apply recognised Quality Improvement methods
• A formal project management qualification (e.g., PRINCE2, APM, Agile)
• Skilled in programme framework development, resource planning, and financial oversight
• Strong analytical skills and confidence using metrics to inform decisions
• Excellent stakeholder engagement skills and clear, inclusive communication
• Ability to lead collaboratively, supporting both staff and volunteers
• Strength in risk management and constructive problem-solving

Further information about MND Association and full job description is available in the attached Candidate Pack.

This is a home-based role with a requirement to travel to Northampton, London and regionally in-line with role and organisation requirements.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Location: UK based with the option for remote working. This role requires attendance at the London Head Office, SW1, to fulfil operational requirements. The number of days onsite per week will vary from 1-4 days as required.

Salary: £46,000-£51,000

Benefits: Yearly performance related pay, generous leave, 4 wellbeing days per year, eligible for the Civil Service pension scheme option - employer contribution up to 28.97% and more.

Contract: Fixed Term - 12 Months. This is a maternity leave cover.

Working Pattern: Full-time: WFD will consider flexible working arrangements, including, job share, compressed hours, part time, flexitime.

The International Operations Manager is a core and business critical role within the Operations Team, providing management-level delivery on procurement, security and travel, compliance and maintenance and management of core operational frameworks to support our global network.

Top line activities for this role include

• Day-to-day management of security risk management: focal point for non-digital programme-related risks
• Accountable for operational policies and frameworks ensuring consistent application and compliance
• Office opening and closure process lead - legal and compliance (operational), and safety and security aspects
• Registration and ongoing compliance processes in the UK and across the network
• Procurement service contracts lead for travel and accommodation, office equipment and supplies, security, and insurance at the centre, and ensure country office suitability.

We are looking for the following

• Demonstrated experience in a comparative role.
• Proven track record of strong leadership and cross-cultural communications skills. 
• Experience in cross-departmental collaboration, effectively engaging with both junior and senior-level audiences.
• Project management experience and/or qualifications (e.g. Prince2, PMD Pro)
• Experience in policy and process development, including the ability to design, implement, and evaluate comprehensive policies and procedures to improve efficiency.
• Excellent understanding of business processes including the outsource of procured services.
• Experience of procurement procedures.
• Experience with administering Learning Management Systems (LMS), such as Moodle.
• Excellent time management, including ability to prioritise tasks and working to deadlines.
• Strong interpersonal skills and the ability to foster good working relationships.
• Well-developed oral and written communication skills.
• Experience providing user support ideally to remote teams.
• Good technical knowledge of Microsoft 365 Platform (SharePoint, Teams, Office 365)
• Experience using client management systems (CRM).
• Experience of safety and security risk management.

To apply by 3rd March 2026 via CV and Cover Letter visit our website.