Head Of Operations And Programmes Jobs in Charing Cross, Greater London

Location: London, with travel to Crisis' services across England, Scotland and Wales

Contract: Permanent

Salary: £83,000 per annum

Closing Date: Friday 14th June 2024

Crisis is the national charity for homeless people, working side by side with thousands of people each year as they find ways out of homelessness. We know that homelessness is not inevitable; we know that together we can end it.

At Crisis, we have an incredible and committed workforce of more than 700 employees across England, Scotland and Wales, as well as c5,000 inspiring volunteers who are central to the success of our Christmas services and the running of our shops.  Without them Crisis quite simply wouldn’t exist.

This is an exciting time to be joining us. Emerging from a period of change, we have a new 10-year strategy and an even greater focus on purpose and priorities. Central to the success of this will be ensuring that Crisis is a positive, high performing and inclusive work environment that allows us to have the greatest impact for those that we support.

As a member of the wider leadership team, the Director of People & Culture will be responsible for developing a strategy that that delivers on our aspirations for our staff and volunteers, attracting and retaining a diverse and talented workforce and creating an environment that allows everyone who works with us to feel safe and be the best that they can be.  As our most senior People leader in the charity, this is a role that is highly visible at all levels and you will be required to build strong, trusted relationships across the leadership team, our Board and with our staff and volunteers.

We are looking for an authentic and inspiring leader who brings significant experience of developing and implementing people strategies, with strong knowledge of culture and organisational development.  A changemaker who encourages those around them to step outside their comfort zone, you will have a confident and informed approach to all things relating to people and culture and a proven commitment to promoting equity and inclusion in the workplace, so that everyone feels able to be their authentic and best selves. 

While experience of working within a charity would be beneficial, we are also keen to hear from candidates who bring transferable experience from other sectors. In addition to wanting to hear from experienced people leaders who share our vision and values, we also welcome applications from emerging leaders for whom this will be their first director role but who bring the enthusiasm and drive to succeed in it.

We are excited for someone to join us who is passionate about ending homelessness and ensuring that their team is focused on delivering excellence to ensure that we are achieving the Crisis mission. If this sounds like you then we would love to hear from you.

Camberwell, but with expectations of regular travel across London and occasionally other regions

Ref RDM-241 

Are you a dynamic, collaborative and driven individual with a proven record of successful business development activities for a voluntary sector or social business?  Do you have a sound understanding of different income generation and market models and experience of developing and market testing new income generation propositions, including earned income streams?

If so, St Giles has an exciting opportunity for an experienced Regional Development Manager to join our team, where you will develop and embed a regional sustainability strategy which builds on relationships with key local stakeholders, commissioners, voluntary funders and networks; identifies and tests new ways of generating income which optimise the potential of our services; and supports the long-term stability of St Giles’ delivery presence in the region.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

About this key role

The focus for our successful candidate will be to lead the development of a Regional Strategic / Sustainability plan, and to create a work plan which will support the achievement of agreed objectives.  You will be expected to proactively explore, develop, and test new ways of generating income to optimise the potential of our services, to work with the Head of Service to build on existing and develop new relationships which will provide a platform for retention of existing services and provide for extension or further expansion of these activities, and to provide cover and support when Managers are absent. 

Working collaboratively with the Voluntary Fundraising Team, we will rely on you to write and submit funding applications or lead commissioning response, to work with Head of Fundraising to prospect, approach and build relationships with corporate partners and/or Trusts and Foundations, plus provide excellent donor stewardship through hosting service visits, sharing the impact of St Giles work, attending meetings and reporting.

What we are looking for

• Experience of the process that is required to take an income model to market
• Proven record of building sustainability into income streams and business models
• Experience of developing and giving presentations or pitches to potential funders, commissioners, and other stakeholders
• Experience of writing bids or funding applications
• An understanding of the issues faced by those who face adverse challenges in their lives
• The ability to identify and implement new and innovative ways of generating income
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A flexible, collaborative and professional approach to your work.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require a Basic DBS check. 

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Deadline: 30 June 2024

Interview: 9 July 2024

Service Team Manager

We are looking for an experienced, enthusiastic, professional, and skilled third sector team manager with excellent people skills, and the proven ability to manage a diverse staff team in the development and delivery of core services.

Position: Team Manager

Location: Head office in Leatherhead, various locations in Surrey Downs, some home working.

Hours: 37 Hours per week, with occasional out of hours and weekend work

Salary: £33,949 per annum

Contract: Permanent.

Benefits: Pension, Employee Assistance Programme, 25 days a year holiday and Bank Holidays

Closing date: Sunday 16th June. We reserve the right to close this role sooner than advertised, so apply early to avoid disappointment.

Interviews: Wednesday 19th June

The Role

The Team Manager is primarily responsible for the management and development of the Community Connections Service across Surrey Downs and the smaller Financial Wellbeing Service within the Epsom and Ewell area.

This Community Connection service supports around 2500 people a year and has around 200 new referrals a quarter. As the Team Manager you will direct line manage 7 full-time staff and a team of part-time staff. You will also managed the Financial Wellbeing Support Service, which provides a combination of financial and benefits advice, while offering mental health support to improve wellbeing and independence.

The broad aim of Community Connections services is to work in partnership to expand opportunities for individuals with diagnosed as well as self-defined mental health needs to achieve their full potential.

Community Connections supports people with any mental health or emotional needs to stay well in their communities through social connections and networks. It also helps people return to their communities / transition back / live fulfilled lives and meet their own goals.

About You

The role requires strong staff and team performance management skills, a high level of project co-ordination, partnership working, data reporting and monitoring, and contract management. The role also requires someone with high levels of written and verbal communication skills at all levels, including with stakeholders and commissioners.

You will have experience of:

• Project/Service Management within the third sector, or comparable services
• Working in mental health, wellbeing, behaviour change work with adults
• Managing a complex service(s) which involves multiple partners
• Managing services with vulnerable people
• Managing incidents, risk and/or safeguarding
• Managing staff and volunteers effectively
• Data analysis, monitoring, and reporting

About the Organisation

The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.

This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.

You may also have experience in areas such as Service, Mental Health Service, Community Service, Service Manager, Mental Health Service Manager, Community Service Manager, Community Support, Community Support Service, Adult Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Welcome to Retail with a difference.

Please note this is a field-based role covering the Surrey and Middlesex areas.

What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does. 

We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care. Care you make possible, and can take pride in. 

As an Area Manager, you are our Ambassador on the high street, and we never forget that. We are big enough to support you with professional distribution, campaigns and training, yet small enough for you to see the real impact your work has. Locally. In our Hospice. Every day, our Customers know us, value the quality of our offer and are proud of turning their purchases into priceless care.

About the role: 

As an Area Manager, you’ll lead and support shop teams across your designated area, made up of paid and voluntary staff. You will take full accountability for the profit of a mixed portfolio of shops in the Surrey and Middlesex area; this accountability extends to all income streams and controllable shop expenses. You will also be instrumental in developing and delivering, through your shop teams, high levels of supporter experience through well-presented shops and excellent supporter service. You’ll work closely with the Head of Retail and other Hospice colleagues in the day to day running of the business and contribute to all future development. 

This is a full time, field-based role. You will have an office base but the majority of the working week will be spent in shops with a need to travel daily between your shops. You’ll need to hold a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as needs of the business require.

About You: 

This position would ideally suit an experienced Area Manager, with a background in charity. However, we welcome applications form Area Managers with a solid background and transferable skills from the retail industry.

With proven people management experience, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in IT skills.

You will be self-motivated, able to handle conflict, problem solve and develop working relationships at all levels. Additionally, you will be extremely well organised, flexible and able to manage several tasks simultaneously.

As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
• Training support and development opportunities 
• Employee Assistance Programme – promoting staff wellbeing 
• Access to blue light card discount 
• Access to Pension Scheme 
• 25% discount in our shops

If you are a dynamic and organised person and you feel you have the skills and experience for the role, we would love to hear from you!

Discover a career where retail means more. The difference is You. 

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

Myaware is recruiting for a new CEO to lead us into the next exciting phase of the organisation. This is a great opportunity to help us achieve our mission to provide support to the myasthenia community, raise awareness and fund crucial research about the condition.

About Myaware

Myaware is the only charity in the UK dedicated solely to the care and support of people living with myasthenia.  

Myasthenia means muscle weakness. The myasthenias are a group of neuromuscular conditions including myasthenia gravis, ocular myasthenia, Lambert-Eaton myasthenic syndrome and congenital myasthenic syndrome.

· We work to raise awareness of myasthenia, as it is a little-known condition.

· We provide support services for people living with myasthenia and their families. These include welfare advice, online support groups and webinars, social media peer support groups and support and information via telephone and email.

· We raise vital awareness and campaign for better medical services for people with myasthenia and work to inform medical professionals.

· Myaware funds research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

About the role

The Chief Executive Officer will provide strategic guidance and oversight, ensure operational efficiency and sustainability, and maintain the organisation's commitment to serving the myasthenia community.

Your responsibilities in the role will include:

· Advising and working with the Chair and Trustees on the strategic direction of the charity and implementing board decisions,

· Leading by example and embodying Myaware values of respect, passion, collaboration, integrity and sustainability,

· Networking across the sector and raising the profile of the charity and people living with myasthenia across the nations where Myaware operates,

· Delivering effective management and administration of the organisation,

· Leading a fantastic team of colleagues, supporting their work and development and displaying emotional intelligence and leadership.

· Providing a clear vision and promoting the mission, aims and objective of Myaware and leading delivering the budget, an ambitious fundraising strategy and organisational direction.

Location: Remote, with regular attendance at offices in Derby

Salary: £50-55K dependent on experience

Reports to: Chair and Board of Trustees

Holiday: 36 days including statutory bank holidays

Pension: 5% employer contribution

Applicants should upload CV and covering letter in response to the job statement and person spec by noon on 17th June.

Myaware values diversity and equality. We especially welcome applicants who are under-represented within the charity sector and want to build a team with a diverse range of perspectives, backgrounds and skills.  You do not need to have lived experience, or direct knowledge of the myasthenia conditions – just empathy and the motivation to learn. We know that a diverse team is a strength, and we look forward to hearing from all interested applicants. Please do reach out to us if you require any regional adjustments for the interview or throughout the process.

Are you passionate about driving ethical governance and risk management within a values-driven environment? A fantastic opportunity has arisen to join us at LHC Procurement Group as the Group Governance & Risk Manager and lead the charge in ensuring our organisation operates at the highest standards of integrity and compliance.

What you will be doing:

• Lead the review and application of the Group’s governance requirements under the direction of the Board and Group Managing Director.
• Serve as a focal point for LHC governance, supporting the Board in discharging its duties compliantly and professionally.
• Conduct regular assessments of the effectiveness of governance committees and risk management strategies.
• Oversee the risk and quality management functions, ensuring proactive mitigation of business risks.
• Develop and manage assurance frameworks, audit arrangements, and Board induction processes.
• Coordinate submissions to regulatory bodies and ensure compliance with relevant laws and standards.

What you need:

• Experience in facilitating good governance within a regulated environment, preferably within housing, charity, or not-for-profit sectors.
• Understanding of governance models, legal requirements, and best practices in corporate governance.
• Strong organisational, interpersonal, and communication skills.
• Ability to work with confidential information and deliver under pressure.
• Degree in a relevant subject or equivalent experience; Governance qualification is desirable.
• Proficiency in IT systems, including PowerPoint, Word, and Excel.

What You'll Get:

• Basic salary on POC starting at £52,032 (inc LW). 
• Local Government Pension Scheme (Defined Benefit). 
• 34 days holiday plus bank holidays. 
• 36-hour week. 
• Personal training and development plan. 
• Cycle to work scheme. 
• Employee Discounts. 

If you're ready to make a difference and drive excellence in governance and risk management, we want to hear from you. Apply now and join us in our mission to deliver better buildings and homes that enhance local communities.

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. Therefore, don’t miss out on this chance. Apply today! 

Do you want to help shape the future of a fairer and more equal United Kingdom? Are you interested in tackling tax dodging and making those with the broadest shoulders pay their fair share? Are you a savvy political operator and a confident policy shaper who would like to use these skills for building momentum for a fairer tax system and a more equal society? Then read on.

Tax Justice UK (TJ-UK) is building momentum for a fairer tax system. We want to see higher taxes on the super-rich to support quality public services and ensure the redistribution of wealth. We also want to curb tax abuse and see fair global tax rules. Tax will be high on the political agenda during a highly anticipated general election and it will be a defining issue for the incoming government. Many sectors will coalesce around the demand for investment in public services, and TJ-UK will be at the forefront of this debate. 

Your role will help to win progressive tax reforms, build political support and anchor our campaigning with sound policy analysis. You don’t need a background in tax policy if you can demonstrate an ability to learn and master complex policy briefs. You do need to be hungry for change and be able to convince people in positions of power that progressive tax reform is sensible and feasible. Your policy expertise, political nouse and parliamentary knowledge will help the team to deliver change.

TJ-UK has a track record of securing campaign wins. We have built strong relationships with parliamentarians, policy makers and a network of influential think tanks and organisations. We also have excellent relationships with many influential media outlets, regularly securing extensive media coverage on tax justice issues. 

We’re looking for a policy/political expert with a track record of achieving political change and a commitment to tax justice. You will be confident in shaping policy, have excellent knowledge of parliamentary procedure and be a strong team player.

If that sounds like you, we’d love to hear from you.

You will: 

• Drive our advocacy, political engagement and external influencing

• Develop and coordinate policy for the organisation 

• Support our campaigns

We're looking for:

• A savvy political operator
• A confident shaper of policy
• A strong team player

Corporate and Community Fundraiser

An exciting opportunity has now arisen for an experienced corporate and community fundraiser with a proven track record of securing funds via community and corporate fundraising, to set up a new Community programme in London. 

Position: Corporate and Community Fundraiser

Location: London W12 7TF

Salary: £33,000 per annum

Hours: Full-time, 37.5 hrs per week, 5 days to be worked out of 7

Contract: Permanent

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym; access to OnSide’s Talent Academy; bespoke training and mentoring.

Closing Date: 24th June 2024

First Interview Date: 27th June 2024 (online)

Second Interview Date: 2nd July 2024 (in person in London)

About the Role

Reporting to Head of Fundraising and Communications, you'll play a crucial role in raising funds by engaging with SME's and the local community. This role involves developing and implementing fundraising campaigns, cultivating relationships with potential donors, supporting staff fundraising initiatives and coordinating fundraising events. You will collaborate with various stakeholders and build long-term partnerships that contribute to the sustainability and growth of the organisation.

The Youth Zone has developed a targeted funds infrastructure with live impact data established and ready to utilise in funding presentations. It costs £1.7 million a year to run, 90% of which is generated through voluntary donations of which this role will be aiming to contribute £200k in the first 2 years.

You will therefore play a vital role in keeping the charity financially sustainable through the development of local business and community fundraising. You will be given ample scope to test your creative ideas and drive forward income generation, supported by the Head of Fundraising and Communications, the Chief Executive and a forward thinking and engaged Board of Trustees.

About You

Being self-motivated and action orientated, you will be able to create and grow your own pool of potential supporters and thrive on 'making the ask'. As an enthusiastic ambassador, you'll be able to communicate this in an inspiring and tailored way and be comfortable in seeking and securing donations, whilst working alongside colleagues in the team to monitor and steward these donations appropriately.

Knowledge and experience:

Proven track record of generating income from Community and/or Corporate Fundraising. 
Experience of meeting ambitious targets for new business and stewarding. 
Experience of managing a pipeline of potential supporters/donors and aligning your interests with the organisational needs, to maximise gift level. 
Understanding of issues affecting young people and disadvantaged communities.
Understanding and knowledge of White City Community.

If you’re excited about this role but your past experience does not align perfectly with every requirement in the person specification, we encourage you to still apply and demonstrate how your experience is transferrable for this role. You may be just the right candidate.

In accordance with Child Protection and Safeguarding procedures, this position requires an enhanced DBS check.

About the Organisation

It’s about opportunity.

Potential is everywhere. In every home on every street, from affluent suburbs to inner-city estates. The difference is that some young people get every opportunity to explore their potential. Others don’t.

It’s about opportunity.

A national charity that believes all young people should have the opportunity to discover their passion and their purpose. To find out what they’ve got and where it could take them.

The organisation fund and build state-of-the-art, multimillion-pound youth zones in the country’s most economically disadvantaged areas. They train the amazing people that run them and offer continuing support via the nationwide Network, where they can learn and grow, share their stories and celebrate their success together.

As an equal opportunities’ employer, applications are welcome from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. 

You may have experience in areas such as Fundraising, Fundraiser, Communications, Marketing, Campaigns, Major Donor, Individual Giving, Events, Challenge Events, Major Donor Fundraiser, Individual Giving Fundraiser, Events Fundraiser, Challenge Events Fundraiser, Community Fundraiser, Corporate Fundraising, Corporate Fundraiser.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Action for M.E. is the only charity in the UK providing direct support including healthcare services to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help improve lives now, while taking action for the future. It’s an exciting time to join as we are halfway through delivering our ambitious five-year strategy. 

This post will play a crucial part in helping the charity to end the ignorance, injustice and neglect experienced by people with M.E., as you will be supporting our fundraisers to maximise income generation and raise awareness. We are looking for an enthusiastic, well organised self-starter with excellent people skills to inspire and support our amazing community fundraisers as they raise funds for our work. You’ll work closely with the Fundraising and Communications teams to coordinate our community fundraising activities, including marathons, bike rides and coffee mornings.

New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.

In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis. You will also source and develop partnerships to create appropriate routes into employment and training opportunities. Alongside this, you will regularly support with delivery in our day-centre and will need to be able to work with young people from a range of backgrounds.

For more details, please see our Job Pack. 

• Starting salary: £31,200
• Deadline to apply: 9am Tuesday 25 June

New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.

In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis.

As part of our service, we also aim to deliver a weekly group conversation class for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. While you will work with all young people in the service and support regularly with our day centre delivery, this role will focus on expanding our JET service to young refugees and asylum seekers, developing specialist networks and partnerships, and pathways to appropriate opportunities.

• Starting salary: £31,200
• Deadline to apply: 9am Tuesday 25 June

Please see our Job Pack for more information on the role.

New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, we are recruiting a brand new Partnerships Manager role to lead on opening up bedspaces, pathways and partnerships to improve outcomes for this client group. This role presents an exciting opportunity to create real sustainable change. We are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get and keep people on board to meet mutual or differing needs. The ideal candidate will be a confident, natural networker. You need to be persuasive but able to understand the perspectives and challenges that exist in this space. Key to achieving our vision is the passion. You must be genuinely passionate about supporting young people who are impacted by violence, exploitation and the criminal justice system and ideally, have previous frontline experience within relevant services.

• Starting salary: £37,024
• Deadline to apply: 9am Monday 24 June

For more details on how to apply and Job Specification, please refer to our Job Pack.

Location:MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full-time, permanent

Salary: £25,250 gross per annum

Closing Date: 12June2024

Interviews: 20 June 2024

Application: CV & Covering Letter

Are you a safeguarding Business Support Officer or administrator and looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for an Administrator with proven administrative and IT skills to join our busy Safeguarding & Young people Support Team based at our National Support Centre (NSC) in London.  This is a new position within the team and we are excited to be introducing the role.

This role involves acting as the first point of contact via email and phone for our 9,000 volunteers, parents and carers and external agencies.  This role provides vital support to our safeguarding practitioners and overall busy, national, safeguarding operations.  Our successful candidate will be organised, a strong team player and have excellent verbal and written communication skills.

Responsibilities

· To act as a ‘first point’ of contact to those who communicate with the SYPST:  internal staff, volunteers, cadets, parents/careers and statutory agencies, and to ensure they are dealt with politely and efficiently. 

· Take referrals during office hours, accurately log the referral details and swiftly share the information with the appropriate SYPST practitioner.

· Inputting data into the relevant systems including case work database, electronic files and spreadsheets.

· Provide administrative support to the Young People Support Manager: event planning, meeting coordination, email distribution and young people communications.

· Generate reports from our data management system.  Collate and distribute information and other data requests to the relevant parties including external agencies

Requirements

· Computer literacy: strong knowledge of Microsoft Word, Excel, email, internet and experience of web based information systems

· Experience of working in a support focused role, including handling a wide range of enquiries by phone and email

· Ability to communicate clearly and effectively by telephone and email

· Experience of supporting and working within a busy team environment

Desirable

· Experience of handling highly sensitive information

· Experience of working in a safeguarding team or safeguarding environment

· Experience working with volunteers, parents/carers and multiagency professionals.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in the Safeguarding & Young People Support vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Supporter Engagement Manager

Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!

About Us

Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.

About the Role

As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.

Read the job pack for further details of this fantastic opportunity.

Key Responsibilities

• Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
• Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
• Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
• Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
• Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
• Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
• Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
• Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
• Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.

About You

• Minimum of three years of experience in the charity or third sector.
• Proven track record in supporter engagement and database management.
• Good understanding of UK GDPR regulations.
• Familiarity with fundraising functions and project management.
• Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong proficiency in written and verbal communication.
• Innovative thinker with a proactive approach to problem-solving.
• Team player with a reliable and detail-oriented work ethic.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours

34.5 hours a week, Monday to Friday.

Benefits

• Hybrid working (2 days in the office, 3 days at home)
• Flexible working hours
• 5 weeks' paid holiday per year, as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox
• Wisdom app
• Care Friends referral app
• Birthday reward
• Long-standing service reward
• Life assurance scheme
• Pension scheme

Join Our Team

If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.