Head Of Operations And Programmes Jobs in City Of London, London

About the role 

This is an exciting new post in the Communications Team at Glass Door. Reporting to the Head of Communications, this role will support the delivery of a new paid & organic digital marketing strategy, working closely & collaboratively with both the Comms & Fundraising Teams, as well as co-lead on the delivery of a new website. 

Through this role, we will ensure that all our existing supporters are actively communicated with and that we are regularly engaging with a range of new supporters through a unique & tailored approach.

What you will do as part of our team 

Marketing:  

• Work with all internal stakeholders to develop digital marketing campaigns across paid, earned and owned channels delivering against KPI’s for income, campaigning and brand awareness. 

• Co-manage delivery of multiple/ congruent campaigns, appeals & events to attract & engage new supporters - often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Co-lead on the project management & delivery of a new website

• Work collaboratively with the Digital Comms Officer to ensure all content is optimised for multiple purpose/platforms and in line with our brand guidelines 

• Contribute creative ideas to generate content for campaigns, news stories, blogs and social media 

• Oversee development and delivery of quarterly e-newsletters. Assist colleagues with their email marketing to ensure on brand and in line with overall digital calendar 

• Work closely with the Individual Giving Officer to run email marketing campaigns - including audience specific segmented email journeys

• Work closely with the Community & Corporate fundraising colleagues to ensure content and digital journeys are meeting their needs through an integrated marketing approach

Monitor impact 

• Monitor the impact of paid & organic marketing campaigns to report on key KPI’s and metrics. Using tools within social media platforms and Google analytics. 

• Work closely & collaboratively with the Digital Comms Officer to ensure all conversions of paid promotion are tracked effectively & efficiently 

• Analyse marketing journeys for collaborative Fundraising deliverables – including campaigns & appeals and create monthly reports to share success of conversions 

• Lead on the moderation and tracking of website usage 

• Lead on the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns & appeals 

• Lead on the monitoring and track Google ads & analytics 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Support the creation & delivery of the digital audit of GD web & socials 

• Support the creation & delivery of the GD Communications Strategy – specifically the digital marketing strategy 

• Support the Fundraising Team’s strategic promotion objectives of campaigns, appeals & challenge events

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and fundraising & challenge events 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy 

The Welfare Adviser will provide high quality specialist welfare benefits and housing advice, information and guidance to our service users, referring them internally and externally for additional advocacy and support as required, following organisational policies and procedures, and ensuring fulfilment of regulatory compliance with our Advice Quality Standard (AQS) accreditation, meeting the standards of quality in the delivery of advice services as required. The post-holder will work closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as relevant, providing face-to-face advice, by telephone or other digital media.

Main accountabilities​

1. To provide LAH service users with high quality free specialist welfare benefits advice and guidance on income maximisation, that is accurate, effective, and tailored to their particular needs and circumstances.
2. Manage an adequate caseload of enquiries from LAH service users in a condition of extreme financial need, including those who are homeless  (or on the brink of homelessness).
3. To contribute to the development of LAH Advice Programme, which aims to provide frontline, one-to-one advice and casework in key areas of need for the community, including welfare entitlements, housing, employment and immigration.
4. Other accountabilities (Please refer to full job description document). 

To apply please complete the application form attached to this post and the equal opportunities form and send it via email. 

Role: Philanthropy & Grants Manager

Salary: £44k – £56k (dependent on experience)

Location: Flexible, candidates can be office based or work remotely. For remote workers, weekly or monthly travel to our Wilton office will be required, depending on candidate location.

Hours: Full-time, 40hrs p/w. Flexible or reduced hours (minimum four days per week) would be considered for the right candidate

Contract: Permanent

Responsible to: Head of Global Grants Partnerships

Key Working Relationships: Global Philanthropy Group, US Philanthropy Team (situated within HALO USA), Global Communication Group, Programme Group, Chief Executive office, Strategy Group

Summary:

The HALO Trust are looking for an experienced and driven Philanthropy and Grants Manager to lead and develop high value relationships with philanthropic donors, with a focus on Trust and Foundations (and potentially corporates). 

The Global Philanthropy Team works to secure support for the delivery of vital projects to save lives and protect livelihoods in conflict affected countries around the world, as well as build organisational resilience and support innovative areas of work.  HALO’s philanthropic income has grown significantly in recent years, driven by introductions from our network of trustees, ambassadors and advocates and our focus on strategic and transformational partnerships. We are a small team of highly skilled, experienced and driven fundraisers with a collaborative team culture. The team is supported by a Philanthropy Operations Manager, Philanthropy Assistant and Global Philanthropy Research and Insight Lead (who leads on research and due diligence). In 2024 a Head of Philanthropy and Partnerships for the Middle East will join our team to lead relationship development in this key market. 

You will join a fast-paced, fluid and entrepreneurial context, responding to opportunities while laying the critical foundations for strategic growth. 

While the role is likely to focus on Trusts and Foundations (and potentially corporates) due to our networked approach and the strategic and interconnected nature of our partnerships, supported by networks of advocates, we do not overly separate relationships between Trusts/Foundations, corporates and HNWIs.  This provides team members with varied opportunities in terms of the relationships they lead and the high-level stakeholders they work with. From briefing our Chief Executive prior to a meeting with a new potential donor for Ukraine, to engaging existing partners in the potential expansion of work in the Middle East, you will play a key role in making HALO’s lifesaving work possible. 

About Us:

The HALO Trust is the world's largest humanitarian mine clearance organisation. Our mission is to protect lives and restore livelihoods of people affected by conflict. With an annual turnover of over £120m, we work in 30 countries and territories, from current conflict zones of Ukraine, the West Bank, Libya and Yemen, to post conflict countries such as Zimbabwe, Sri Lanka, and Cambodia.

We clear the explosive remnants of war and address the causes of conflict and fragility - from inadequate control of weapons and ammunition to food insecurity and land degradation. We work in partnership with national governments and local communities, employing and empowering over 13,000 women and men to build safe, resilient and prosperous communities able to withstand the interconnected challenges of conflict, climate change and political and economic instability.

In southern Angola our clearance work is part of a regional approach to develop conservation in support of Angola’s national plan to diversify their economy, protect their natural environment and create sustainable livelihoods. Angola has some of the world’s most important remaining wilderness, but the presence of landmines makes it almost impossible to apply the conservation measures needed to protect this vital resource. By clearing landmines, HALO can lay the foundations for life, agriculture and eco-tourism to thrive.

In Ukraine, HALO is the largest demining organisation, having operated in the Donbas since 2016. Russia’s invasion has resulted in mine laying and explosive contamination on a scale not seen in Europe since the Second World War, including across vast tracts of farmland. This prevents agricultural production, which is critical to Ukraine’s economy and global food security. Across seven regions, more than 1,000 local Ukrainian staff have already enabled the removal of more than 19,000 explosive items and the clearance of more 3.1 million m2 of land- bringing safety to communities and supporting Ukraine’s economic recovery.

True peace cannot come until land is safe. HALO’s work to clear the deadly debris of war is the first step towards recovery and reconstruction. And the return of hope.

About the role:

The HALO Trust has more than doubled in size over the last eight years by growing support from both Governments and philanthropic donors.  Global income from philanthropic donors (including the US) has significantly increased over the past five years – from circa £4 million to £15 million in 2022/23 and reaching a further peak of £44 million in 2023/24 in response to exceptional donor support for Ukraine. Unpinning this is growth in six and seven figure partnerships with major donors, corporates and foundations, initiated by our exceptionally well-connected network of trustees and ambassadors - and nurtured by our committed and professional global philanthropy team.

The team has a global remit and this, together with HALO’s extensive geographic footprint, creates significant opportunities for growth in our portfolio of partnerships.

By nurturing and growing high value partnerships this role plays a key role in supporting the delivery of HALO’s life-saving work around the world.

Job Responsibilities:

• Lead growth within a portfolio of high value (six and potentially seven figure) relationships by providing excellence in supporter stewardship and through the development and delivery of relationship strategies, in collaboration with the Director of Philanthropy and Head of Global Grant Partnerships
• Support senior HALO staff, advocates and trustees to engage and inspire individuals linked to agreed relationships
• Work with international programme teams to ensure the development of high-quality proposals and reports to tight deadlines
• Contribute to departmental strategic priorities including supporting the stewardship of other major relationships, follow up of new opportunities, and the development of philanthropic products for wider use. Deputise for the Head of Global Grant Partnerships where required
• Manage donor records and correspondence in Salesforce
• Work closely with Philanthropy and Partnerships (Gov funding) colleagues in the USA, UK, Europe, Middle East and overseas programs as part of a distributed team to provide support to global fundraising efforts

Essential Requirements:

• Three years' experience of personally leading successful relationships with high value philanthropic donors (Trust and Foundations, corporates or high net worth individuals or equivalent), including those giving at the six or seven figure level
• Experience of building effective relationships with advocates linked to philanthropic donors
• An excellent communicator with the ability to build relationships with staff and colleagues in different cultural environments
• Outstanding written skills with the ability to work with programme and finance colleagues to design robust project proposals, reporting, and monitoring and evaluation
• Confident in working with financial information including project budgets
• Excellent written and verbal skills with strong attention to detail
• Outstanding interpersonal skills including ability to demonstrate tact, sophistication and gravitas 
• Experience of working with a fundraising database to maximise relationship development
• A commitment to HALO’s mission and objectives
• Strong intellectual curiosity and the ability to articulate HALO’s various programmes and strategies in a compelling way
• Tenacious, self-starting, and able to thrive in a fluid, entrepreneurial context
• Collaborative, team player, with a low-ego and a positive and upbeat approach.

Desirable:

• Experience of high value fundraising in the following areas is desirable: humanitarian and international development, mine action, conflict, the environment / conservation
• Experience of pipeline and relationship development in international markets for example Europe/US and/or the Middle East.

Benefits:

• Annual Leave: 28 days (3 to be taken at Christmas) plus 8 statutory holidays (pro rata)
• Private medical health insurance
• Non-contributory life assurance
• Pension contributions matched by HALO up to 5%
• Emergency medical insurance when travelling overseas (including on leave)
• Flexible working policy
• Access to physiotherapy (online)
• Enhanced maternity, paternity and adoption leave pay (maternity 16 weeks full pay, paternity 4 weeks full pay)
• Cycle to work scheme
• HALO’s remote/office working policy includes a generous contribution to travel costs for remote workers (full costs of public transport or 20p per mile for road journeys).

Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) outlining how your experience matches the key skills and competencies required by Midnight on 7th July 2024.

Please note that applications without a cover letter tailored to this position will not be considered.

We reserve the right to amend the closing date depending on the number of applications received.

The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

The HALO Trust is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.

Location: Hybrid, Old Street, London
Salary: £21,614 per annum (i.e. pro-rata to the full-time equivalent salary of £40,438 per annum)
Hours: 21 hours per week
Department: Fundraising and Supporter Engagement
Job Type: Part-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

Over the next year our Major Partnerships Unit (MPU) will generate more than £9million income from companies, trusts, foundations and major donors to fund vital projects across Plan International UK. The Major Partnerships Unit consists of the Corporate Partnerships Team (CPT) and Philanthropic Partnerships Team (PPT) and is a fast-paced, collaborative environment with a dynamic team and ambitious plans.

We have an exciting opportunity for someone to join our team to grow / upgrade accounts and develop different strands within partnerships e.g. cause related marketing, employee fundraising and brand partnerships.

As a Corporate Partnerships Executive, you will manage and develop a portfolio of Corporate Partnerships; building excellent relationships and creating and developing account strategies which leverage relationships to create maximum value for Plan International UK.

We are looking for an individual who has excellent communication skills, both in writing and through presentations with the ability to adapt styles to meet the needs of different audiences both tactfully and diplomatically, with experience of working in a busy corporate fundraising team or a corporate environment. You will also excel at working collaboratively and developing effective relationships both with external and internal stakeholders.

If you thrive working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!

For further detail of this role, please see the job profile.

The deadline for applications is 23:59 on 24 June 2024
Interviews will take place week commencing 8 July 2024

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-214740

Could you be our new Delivery Team Senior Manager?

This is a temporary role to provide senior programme and people management for our delivery team at the British Institute of Human Rights (BIHR). The role is fixed term during our Head of Policy and Programme’s maternity leave.

BIHR is made up of a talented and experienced Delivery Team who are Human Rights Act (HRA) practice specialists. For this post we are looking for an excellent manager, committed to supporting a small, busy, expert team to deliver Human Rights Act (HRA) practice, communications and policy work.

Your operational management and strategic thinking are the primary skills and experience needed. You do not need to be a subject expert in the HRA; that is the job of our Delivery Team. You must however, like all of BIHR’s team, be a champion for our work and bring the skills, knowledge and experience needed to support our team in the planning and delivery of BIHR’s objectives

This is an exciting role for someone with established management experience in the charity/voluntary sector, with a keen interest in UK human rights.

Applying for the role

Please click on the 'Apply via Website' button (above or below) to:

• Get more information about the role, how to apply, and the selection and intterview process/timing.
• Download an Application Pack and Application form (and an optional Equality & Diversity Form).

Please also note that:

• Completed application forms must be received by 12 noon on Thursday 11 July 2024; we regret that late applications will not be considered.
• You should not submit a CV and cover letter instead of using the application form; such applications will also not be considered.

Thank you for your interest, and we look forward to receiving your application form.

Over the last few years, New Horizon has been steadily growing in response to increased demand for our services.  Our ambitious plans for 2024/25 include expanding our service offer and securing an additional site locally that will add much needed space for young people’s activities and office space. To enable us to achieve our plans in line with the organisation’s mission, we are committed to growing and improving our frontline and back-office functions. The Finance and Resources Manager role will add capacity to our Administration Team, creating a new deputy manager role to support the delivery of our expansion plans support and relieve increased demand. You will work closely with the Head of Finance and Resources by overseeing and further developing the administrative function of the organisation, and directly line manage a number of administrators. You should be exceptionally well organised, confident in communicating with trustees and senior managers, and passionate about delivering high quality services to young people who are  unsafe or facing homelessness. 

Starting salary: £37,024
Deadline to apply: 9am Thursday 27 June

The Assessment, Advocacy & Advice Lead will provide frontline services to people diagnosed with HIV in Lewisham, Southwark and Lambeth as part of the Bridges partnership and South West London and Wandsworth HIV Support project. These services include assessment, emotional support and advice and advocacy for issues such as housing, welfare benefits, debt, dealing with HIV stigma or HIV treatment adherence. The Lead will facilitate signposting and referral into other support services including counselling, peer support and immigration services.

Programme

As part of Bridges programme, South West London HIV Partnership and Wandsworth HIV Support project, these services support new and previously diagnosed service users as well as family members/or carers who live in the same household. The programme will support people living with HIV and improve their health and well-being through the provision of services, delivered both face-to-face and virtually where appropriate.

Training and Education Lead

We are looking for two Training and Education Leads to work for an exciting organisation, one permanent and one parental cover (6 months).

Position: Training and Education Lead (two positions)

Location: London/Hybrid

Salary: £30,000 - £31,500 per annum (pro-rated for parental cover)

Hours: Full-time

Contract: Permanent and 6 months parental cover

Benefits: Pension; up to 26 days holidays (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.

About the role:

We have two events-based roles to support our training and development courses. These courses are delivered either face-to-face or hybrid and are often delivered by a team of the organisation’s members. We use tools such as WebEx, MS Teams and Slido to support the delivery. There is an agreed schedule for the rest of 2024 for our public (open) training plus some bespoke, in-house training to be agreed upon with clients. There will also be additional in-house training to be secured for the remainder of 2024 and the first part of 2025.

The role holders will work within our professional development team, headed up by the director of professional development. They will report directly to the director and work alongside other team members to deliver an effective apprenticeship programme.

Our working pattern is hybrid, with attendance in the office expected for three days per week, including every Wednesday. You may also be expected to attend events across the UK and overseas.

Key responsibilities include:

• Support the course working parties including the production of agendas and minutes
• Create booking pages via iMIS and make them live when approved.
• Manage bookings and respond to queries.
• Prepare and distribute course information, delegate packs, learning materials and handbooks as required.
• Organise and attend volunteer Working Party meetings as required.
• Negotiate contracts, attend site visits where needed and finalise contracts.
• Liaise with suppliers, delegates and speakers to ensure all final details are communicated.
• Process bookings via iMIS, including sending booking confirmations.
• Respond to queries from delegates and potential delegates such as queries on their course or programme and progress.
• Ensure that accurate and complete records of attendance and progress are maintained.
• Ensure delegates' and speaker needs are met before and after the course.

About you:

To be successful in this role, you will need experience managing events (face-to-face and hybrid) including liaising with speakers and managing the technology. You will be able to work with colleagues to identify and contact potential speakers. You will also be able to manage the budget for the course delivery. To be successful at the organisation, you will need to be able to work in a small team, be flexible in accommodating changing priorities and thrive in an ever-changing environment.

You will also bring with you the following skills and experience:

• A qualification or experience in event and/or learning management
• Experience in managing the delivery of courses and training programmes including course agendas, delegate and speaker support and course administration
• Strong planning and prioritisation skills with the ability to multitask
• Excellent oral and written English
• Excellent Customer Service skills
• Excellent organisational and administrative skills including record-keeping and attention to detail
• Basic financial awareness and understanding for example working to a budget and controlling costs
• Suitability to work with apprentices and vulnerable people including acceptable DBS record
• General IT skills including MS Office (e.g. Word mail merges and Excel reporting). An aptitude for learning new software/portals and experience with customer databases such as iMIS, webinar and eLearning platforms will be an advantage

How to apply:

Applicants are invited to submit a cover letter explaining why this role is of interest and setting out details of your current/most recent position, including a brief description of your duties and responsibilities, start date, current salary and notice period. You should also send in a CV with details of your educational and professional qualifications and employment history, giving details of your responsibilities and the experience gained.

You must indicate in your cover letter how you adhere to the criteria set out in the specific duties and responsibilities of the post and competency specification, referring to evidence presented in the curriculum vitae.

About the organisation:

The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients.  They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors.

They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age.

Other roles you may have experience in could include Events Management, Events Supervisor, Meeting and Events Manager, Education Lead, Training Lead, Education and Training Manager, Training and Education Manager, Resource and Evaluation Manager, Training Officer, Monitoring and Evaluation Officer, Impact Manager, Monitoring and Evaluation Learning Specialist etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Battersea’s Human Resources department provides expert advice, guidance and support by working in partnership with leaders, managers, teams and people across the organisation. Within the Human Resources department sits the Learning and Organisational Development (L&OD) Team that works strategically to build organisational capacity through delivery of our L&OD Strategy. L&OD works in partnership with the organisation, developing solutions that are aligned to our mission and strategy and are a good fit with our culture and people, combining face to face and digital learning experiences. 

The L&OD Coordinator will play a key part in a team who are passionate about culture and people development are trusted throughout Battersea. They will take responsibility for the co-ordination, planning and administration across the L&OD Team, acting as a first point of contact for all queries ensuring a responsive and customer focused service. They will provide timely and accurate coordination of activities across all areas of the L&OD function, and will have excellent organisational and communication skills, have a pro-active and professional approach and work effectively within a team and with stakeholders.

The ideal candidate for this role will be someone with experience of working in a fast-paced coordinator and/or administrative role in human resources, learning and development or organisational development, with a high level of accuracy and attention to detail. 

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 23rd June 2024

Interview date(s): 27th June 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Job Title: Assistant Shop Manager

Salary: £18,720 pro rata (FTE £23,400 per annum)

Team: Retail

Hours: 30 Hours pw

Location: Weybridge

**To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.**

About Shooting Star Children’s Hospices

We have an exciting opportunity for an experienced and creative Assistant Manager to join the team running our Weybridge shop.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
 

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Closing Date: 21stJune

Interview Date: Rolling Interviews

We're seeking skilled and dedicated individuals to join our team as a Service Manager for services working with 16 plus children and care leavers. In this role, you will play a vital role in providing effective leadership to an integrated and multi-functional team providing an assessment, support and move on to the young people we accommodate.

Your mission: to motivate and develop the staff team to consistently deliver a high quality and needs led responsive service to young people. Through this the overarching goal is to empower young people through the care system and in the development of lifelong tools they need to lead fulfilling lives outside the confines of traditional services. 

About the Role:

As the Service Manager, you will report to a Regional Service Manager and will be working closely to ensure the services meet our business objectives. You will actively direct the team in their day-to-day work to ensure your young people’s needs are at the centre of the support process and the support provided is personalised and of a high quality. 

You will be working within a strengths and recovery framework embedded within a trauma informed approach to meet the varying needs of young people experiencing a multitude of varying needs including offending behaviour and complex mental health. You will have responsibility of housing management and will work within the management team and internal SHP Central teams to ensure the service are delivered to the highest standard. 

About you:

• Experience managing staff working across multiple sites. 

• Experience managing accommodation based services with a variety of tenure and a knowledge of housing management and health and safety. 

• Your toolkit includes a track record in building positive stakeholder relationships and community networks. 

• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model. 

• You can creatively inspire opportunities for our young people to thrive and staff to develop to their highest potential. 

• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. 

• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms. 

About SHP:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community. 

Important Info:

Closing Date: Sunday 30th June at midnight 

Interview Date: Thursday 11th or Friday 12th July at SHP Head Office 

This post will require an Enhanced DBS check to be processed for the successful applicant.

Role: Project Manager

Offer type: This is a fixed term for 9 months

Salary: £34,000 - £42,000

Location: This is a remote role, based nationally

NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value differences in people and all hires are made on merit.

We particularly welcome applications from people who are Black, Asian, or from an ethnically diverse background, or people with disabilities, as these groups are currently underrepresented particularly in our leadership.

We are committed to improving equality of opportunity in the workplace and are a signatory to the Race at Work Charter from Business in the Community, the Prince’s responsible business network; and the Disability Confident Committed employer scheme.

Role Purpose

The role holder will be part of the Operations & Transformation Directorate reporting to the Head of PMO / Change and Delivery Lead.

The incumbent will have a pivotal role in the management of change, implementation and continuous improvement projects, mostly in the digital and IDS sphere. The role holder will help to ensure the work is aligned with the strategic objectives of the organisation, promoting the team’s relevance and value. Working on a broad spectrum of digitally focussed projects, this role will partner with the senior management team and other internal stakeholders.

Key Activities

• Project Management of Mobilisation and Implementation projects covering systems, continuous improvement, and strategic projects
• Creating project plans & mapping dependencies from bottom-up in collaboration with key stakeholders
• Define and track project milestones and ensure dependencies are understood and accepted by the relevant owners
• Report on the status of projects and ensure the appropriate governance and compliance is applied
• Coordinate and facilitate the delivery of a complex range of initiatives and/or projects
• Act as Project Manager by planning, supporting, facilitating and monitoring progress of activities, ensuring that delivery is on track, as well as establishing mitigating activities where risks and issues may arise.
• Oversee a number of complex projects
• This role requires a proactive approach to relationship building - collaborating, negotiating and managing internal and external stakeholders, ensuring delivery is achieved by the most effective and efficient means.
• Ensuring the project stays on time and within budget to deliver outcomes and measure expectations
• Working with the Risk Manager on risk and issues management

Role Specific Skills

• Influencing – uses a repertoire of communication styles, sells ideas by constructing arguments, builds trust by demonstrating reliability and consistency
• Adaptability – supports others through change, is objective under pressure and eliminates barriers to success
• Leading Self and Others – supports team to achieve objectives, uses appropriate delegation, takes ownership of own development and makes development opportunities for others
• Solving Problems – identifies tools and techniques for problem solving, identifies opportunities for improvement and innovation, establishes long term goals for team,
• Delivering Results – demonstrates high standard of work, monitors work against a plan, takes personal responsibility for success of team tasks and projects
• Build strong productive relationships within the Trust, the Operations & Transformation team and with third parties in order to deliver effective solutions.
• Partner closely with teams across the organisation to understand the priorities and changing needs.
• Help ensure projects are adhering to PMO procedures and standards by understanding the PMO governance process.
• Support with PMO tools & templates to enable project managers to better deliver projects.

Measures of Success

• Project groups set up and functioning effectively
• Project governance in place with actions and decisions tracked and followed up regularly
• Projects delivered on time and in budget
• Positive feedback from business owners who have been supported with projects

Experience & Qualifications

Essential:

• Significant and demonstrable project management experience (3-5 years) in a multi-project environment, from inception to implementation and closure
• Extensive experience delivering complex projects with strategic change component
• Experience managing projects through multi-disciplinary teams
• Project/Programme qualification e.g. APM, PRINCE2, MSP; experience working with both Waterfall and Agile methodologies
• Excellent communication and negotiation skills (verbal, written and listening)
• Strong attention to detail
• Self-starter with the ability to work autonomously and proactively
• Resilient and able to handle ambiguity
• Personal, relatable character, able to build relationships with a diverse set of stakeholders
• Ability to maintain confidentiality and manage data and information with discretion

Desirable:

• Have had exposure with matrix working and strong capability as a business partner in relationship building with stakeholders
• Demonstrable experience dealing with Director-level stakeholders and challenge thinking where appropriate
• Government / public sector experience would be advantageous
• Knowledge of project management best practices, methodologies, and project governance principles
• Adaptability – accepts need for change, maintains a positive outlook and projects credibility
• Experience of using Google Sheets and Smartsheet to be able to create project plans

Our benefits include

• 28 days annual leave in addition to Bank Holiday entitlements.
• 5 Volunteer days
• Enhanced Maternity/Paternity/New parental (Subject to 1 year of service) pay
• Life Assurance
• 24/7 access to an Employee Assistance Program
• Access to a self-directed learning and development platform
• Access to a national discount platform, shared with one family member
• Discounted Eye Care
• Cycle to work scheme
• You can request flexible working after 26 weeks of employment
• Well being days

We welcome applications from candidates who do not have all of the criteria for the role. We believe in potential for growth and development at NCS.

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RESPONSIBILITIES

1. Research and evaluate new funding opportunities from trusts, foundations, and other grant funders, maintaining a 12-month funding calendar.

2. Cultivate and nurture relationships with funding/grant-making organisations, both new and existing.

3. Develop compelling cases for support for designated projects or organisational areas, tailoring funding bids and applications accordingly.

4. Enhance Buttle UK's ability to deliver compelling reports to donors, meeting or surpassing their expectations.

5. Submit timely reports to donors, ensuring compliance with monitoring and evaluation requirements.

6. Support the maintenance of systems tracking fund allocation and expenditure, ensuring accuracy and up-to-date information for funders.

7. Manage donor records on the Raiser's Edge fundraising database, including recording activities, income, and producing management reports.

8. Stay informed about funding opportunities and trends in the sector through attending conferences, workshops, and events.

9. Generate accurate and timely management information on fundraising activities and budgets.

10. Ensure integration of fundraising activities within the wider staff team and provide necessary support.

11. Perform other duties as directed by the Director of Fundraising and Marketing and/or the Trust Fundraising Manager.

12. Proactively assess own performance and development needs.

PERSON SPECIFICATION

Experience

1. Proven experience and success in developing and drafting proposals and/or reports raising funds from trusts, foundations, other grant makers or the equivalent.

2. Experience of creating compelling and concise funding proposals, written documents and reports from a range of information sources, including detailed technical or sector specific information. about the organisation’s work.

3. Proven ability to communicate effectively both in writing and verbally.

4. Experience of research techniques applicable to identifying funding opportunities and framing funding bids.

5. Financially literate with the experience of producing and interpreting budgets, or other detailed numerical information.

6. Experience of working under your own initiative, dealing with conflicting demands and working under pressure to meet tight deadlines.

7. Experience of project planning and/or project coordination.

8. Proven IT skills, ideally with experience of using databases.

9. Good knowledge of the charity sector.

Skills & Abilities

1. Driven to meet and exceed targets. 

2. Understanding of what is required to develop long-term and productive partnerships and relationships.

3. Excellent organisational skills and the ability to work independently and prioritise own workload; but also to make a valuable contribution to a small team.

4. Ability to “sell” a cause successfully and be persuasive.

5. Strong analytical, problem-solving skills with the capacity to think creatively and strategically.

6. Willingness to use the telephone to pursue cold leads and build relationships with potential funders and supporters.

7. Ability to write compelling copy for a range of audiences, from succinct ‘pitch’ documents to detailed fundraising bids.

8. High level of attention to detail

9. High standard of literacy and numeracy.

Attitudes

1. A self-starter with energy and drive, who is motivated to make a direct ask of a donor or supporter, but is resilient if a donor says ‘no’.

2. Commitment to promote the best interests of children and young people.

3. Empathetic and non-judgmental towards the needs of children and families living in poverty.

4. Prepared to work flexible hours.

5. Willingness to help with requests made by colleagues.

The International Finance Manager will be responsible for all areas relating to financial activity in our international operations and will ensure appropriate global financial oversight of the growing network of local entities. The role will also support the development of new local entities as Better Cotton extends its global reach to ensure appropriate financial mechanisms are implemented in the new locations.

The focus on governance and internal controls is essential to support the growth in the different locations. There is also a requirement to delve in to the detail when appropriate whilst also being able to understand ‘the big picture’. Due to the nature of the role there will be a significant amount of overseas travel.

You will also lead the implementation of enhancements that addresses our international business processes and systems to drive efficiencies and strengthen controls, working closely with Finance Managers around the world.

This role will report to the Global Head of Finance. You will provide matrix management of country Finance teams i.e., Finance staff based in India, China, Uzbekistan, and Pakistan, and will work closely with the Programme teams for the development of Better Cotton’s operations in other countries. This challenging role offers excellent opportunities for personal and professional development, together with a competitive benefits package.

Areas that play to your strengths

(All the responsibilities we’ll trust you with)

• For Financial Governance, Activity and Reporting, you will:
• Support local teams to develop new entities or to promote appropriate legal structure.
• Support the development of appropriate financial mechanisms and control environment in response to the increasing risks and reporting requirements as Better Cotton evolves in new locations.
• Oversee the maintenance of adequate levels of financial governance for compliance with laws and regulations, help identify risks.
• Support the country Finance teams for all aspects of financial management, accounting, and statutory reporting.
• Guide country teams on:
  • establishing locally relevant processes and policies to ensure compliance with Better Cotton processes and adherence to local statutory and tax requirements
  • developing accounting systems and controls and recruiting adequate Finance staff. Establish internal compliance audits to detect and prevent financial misstatements.
• Support the accounts set up and migration of records of local entities in the organisation’s accounting system.
• Ensure the external audit process for local entities is appropriate. Interact with local auditors when appropriate.
• Advise on local financial issues and conduct diversified ad-hoc analysis (impairment, working capital improvement, performance optimization).
• Advise on Tax and Finance aspects related to organisational changes and support to enhance financial governance mechanisms.
• Collaborate with Legal and Tax advisors to implement agreements.
• Ensure compliance with all local tax, filing and financial authorities requirements.

For Treasury Management, you will:

• Work with the Global Head of Finance to ensure coverage of treasury needs for local entities and local operations,
•  Support the management of currencies and the risks around FX fluctuations, and the implementation of mitigation strategies.

For Financial Controls and Risk Management, you will:

• Work with the Global Head of Finance to deliver the development, implementation, and maintenance of internal controls.
• Prepare internal documentation to support due diligence and internal controls.
• Lead analysis and documentation of technical issues for Better Cotton local offices and related entities to mitigate organisational risk and develop implementation strategies, working in close collaboration with the country teams.
• Review the financial risks for new investment developments for Better Cotton and drive appropriate policies to reduce organisational risk.
• Lead the risk assessment for Finance and review the financial risks for the overall organisation, working closely with the Finance Managers and country teams.
• Document and maintain updated the global risk register. Represent the Finance function in the Risk Register Working group.

For Systems and Process Improvements globally, you will:

• Drive forward a co-ordinated and well-thought-out roadmap of enhancements that addresses our business processes and systems to drive efficiencies and strengthen controls, including supporting the development of an ERP road map working closely with the IT & Country teams.
• Support the maintenance of the ERP road map, working closely with the IT & Country teams, to ensure it remains appropriate as Better Cotton evolves.
• Oversee the Global IT projects related to finance processes and data delivered by the IT team.
• Oversee the implementation of effective international change management process and documentation.

For other areas, you will:

• Work with the Global Head of Finance prepare pre-reads for Finance Committee and Council.
• Work with the Global Head of Finance for many aspects of functional management, including staffing and building an effective motivated team with the appropriate skills as the organisation develops.
• Design appropriate international financial KPIs for the Finance coordination team.
• Perform or assist with ad-hoc or Better Cotton special projects as assigned.

About your skills, knowledge and experience

(proven performance in)

Essential

• Qualification/Degree in Business Administration, Accounting or Finance – ideally a Certification in internal auditing and/or risk management. Master’s degree (preferably in accounting and/or Finance) a plus.
• Excellent knowledge of Swiss GAAP and international standards accounting
• Proven leadership skills, experience of working independently and taking responsibility for specific areas of work within a finance function
• Self-starter with strong attention to detail, strong strategic and organisational skills.
• Excellent time management and ability to meet deadlines
• High level of integrity; ability to handle confidential and sensitive information with discretion
• Ability to thrive in a dynamic, changeable environment
• Proven analytical and problem-solving skills
• Excellent oral and written communication skills in English
• Excellent IT skills, including confidence with Microsoft Office 365
• Good interpersonal skills and the ability to work effectively within a collaborative team

Desirable

• Ability to cope with pressure and changing priorities
• Strong relationship building skills and service-oriented attitude

Experience

Essential

• Demonstrate strong relevant experience in accounting and financial reporting within an international organization
• Experience and strong understanding of intercompany eliminations, foreign currency translation, and topside adjusting entries.
• Experience developing and working with ERP or accounting packages
• Solid experience of maintaining and improving accounting and financial systems and processes in the not-for-profit sector
• Experience of establishing financial systems and processes in a new entity, or supporting their development in a rapidly growing entity
• Experience of working in an international organisation and working collaboratively with teams in other countries
• Experience of collaborating effectively across different teams and cultures
• Interest in and commitment to sustainability

What we offer

• Competitive salary
• Hybrid working – Two to three days/week in the offices central London, Delhi or Lahore
• The opportunity to work from anywhere in the world for up to one month per year
• Flexible working, with core hours from 10 am to 4 pm local time
• Continuous learning and development
• 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off over Christmas
• Enhanced parental benefits
• A warm, positive working environment where everyone is valued
• The opportunity to make your mark and make a difference.

Working arrangements

This is a full time (40 hours per week) position and will be based in either London, Delhi or Lahore. National, regional and international travel will be required.

Apply now

Interested applicants with the required attributes are asked to send, in English, a detailed CV and a brief cover letter (2 pages maximum) to Better Cotton via this form.

Application deadline: 23 June 2024

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style – what excites you about this role and why you think your next opportunity is here with us.