Head Of Operations Jobs in Home Based
The Counselling Centre has supported the mental health of people across West Kent and East Sussex for more than three decades. Our charitable mission is to ensure financial barriers do not prevent people in our community from accessing the professional help they need.
We’re proud to have built a strong reputation for clinical and training excellence, and we’re proud of what we do for our clients. We’re also aware of the opportunities ahead of us and excited by what we can achieve with the right leadership in place.
ABOUT THE ROLE
The Head of Operations and Development (HOD) will play a pivotal role in taking our work to its next stage, helping us deliver even greater impact across our community.
With ultimate decision making responsibility for the charity the HOD will work alongside the Head of Counselling and Head of Training, overseeing the smooth running of day-to-day operations at the Centre while also nurturing opportunities for commercial growth by supporting the fundraising strategy and targeted expansion of our service offering.
Capable of working autonomously, you will be expected to form an integral part of an experienced, hardworking team of professionals and administrators who are dedicated to ensuring the Centre succeeds in all it does.
ABOUT YOU
First and foremost, you will be passionate about the importance of improving mental health in our community.
An excellent communicator with people at all levels, you will be in a position to leverage your commercial and business skills to build on the Centre’s existing operational framework. You will also be expected to get up to speed quickly with various aspects of the Centre’s business functions, including finance, IT and marketing.
Management-level experience in a charitable or not-for-profit organisation is an advantage, but more important is a hands-on, can-do approach and the motivation to help deliver the Centre’s strategy over the coming years.
The post is part-time with flexibility in the hours required. The role allows for hybrid working depending upon the demands of the job. Time at our offices in central Tunbridge Wells will be required.
Closing date for applications: 14th June 2024.
The client requests no contact from agencies or media sales.
We are looking for a Head of Resources to join our team.
Emmaus Bristol is a local charity, working to help people out of homelessness. The work we do here changes lives.
This is a new role for Emmaus Bristol. Through our five-year-planning process we identified a new staffing
structure that will allow our charity to thrive and to grow. The Head of Resources is needed so that the core organisation runs smoothly, and policies, processes and systems allow the team to do their jobs efficiently and effectively. This will be crucial as we develop new streams of work, and help more people out of homelessness or into work.
The Head of Resources therefore, will have a key role to play in making Emmaus Bristol an effective charity.
This is a senior leadership role, but as we are a small charity, all roles are somewhat hands-on. You’ll need to be as confident discussing our reserves policy with trustees, as you would be resolving a cash discrepancy with a retail team member, and just as good at strategy as you are at detail.
You will be joining a friendly and enthusiastic team who are passionate about what they do, and you will be making a huge difference to people’s lives.
To empower people affected by homelessness and poverty to change their lives for the better whilst using our voice to achieve social change
The client requests no contact from agencies or media sales.
The Guest Experience teams sit within National Gallery Global, the commercial arm of the National Gallery, and is dedicated to presenting, refining and delivering world-class experiences and services to all onsite visitors, guests, and stakeholders. The Head of Hosted Guest Experience will play a pivotal role in leading the Guest Experience teams to deliver a seamless guest journey to our visitors, building guest loyalty, revenue and engagement, and exceeding expectations in all commercial touchpoints.
This role will lead NGG teams in delivering exceptional front-of-house services to enhance guest loyalty, revenue, and return visitation, while forstering collaboration with internal stakeholders to develop a unified approach to guest engagement.
If you are passionate about delivering exceptional guest experiences and meet the requirements outlined in the job description, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At Merlin Neuro Therapy Centre's our vision is to "Build a strong and connected community, dedicated to improving the health and well-being of our community". We provide therapies and support to those living with long term neurological conditions or who have a neuro divergence in Cornwall. As Head of Income Generation you will lead a small team to increase income and awareness of this well-respected health charity through fundraising and marketing activities. The postholder will be a member of the Senior Management Team and will contribute to the strategic direction and day-to-day operational management of the charity. We have an ambitious target to increase income by circa 60% over the next three years - therefore the successful candidate will need to demonstrate experience of meeting and exceeding fundraising targets - to ensure the charity is financially sustainable.
To build a strong and connected community, dedicated to improving the health and well-being of people living with neurological conditions in Cornwall.
The client requests no contact from agencies or media sales.
One in seven people in the UK experience tinnitus. This role will positively and proactively innovate, manage and improve Tnnitus UK's services and build on the reputation of Tinnitus UK to date. This role leads Tinnitus UK's efforts in providing direct support to Tinnitus through multiple channels including telephone, and online. In addition liaises with regional support group leaders in the provision of support, face to face and locally. Given that Tinnitus UK is the only charity in the UIK to provide such services delivery of these services at the highest standard is essential and consequently enhances the reputation of the charity,
The position is responsible for the development of the strategic and annual plans associated with the provision of these support services, and has direct day to day responsibility for implementing them through multiple channels (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.
This role provides strategic oversight and management of the services portfolio (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK. The post holder works with the Chief Exeutive and the rest of the Leadership team to deliver services, ensuring that goals are achieved through effective management practices, that staff are motivated and supported to build sustainable services to meet the needs and expectations of the tinnitus community and work closesly with research to remain up to date on the latest understanding of the issues that cause tinnitus and solutions that help address and mitigate the challenges facing sufferers. The role ensures that all activities are carried out in accordance with statutory requirements, quality standards, information governance requiremens and organisational policies.
This role will maintain and develop Tinnitus UK's digital offerings, ensuring these are delivered in ways that help and encourage people to access our services now and in the future. This will include maintaining and monitoring existing services and developing, testing and embedding new ones.
Main Responsibilities
1. Develop and implement our services strategy
- Strategic and operational oversight of all Tinnitus UK's services to the tinnitus community, optimising both digital and traditional models and ensuring relevance and quality
- Innovatively improve and extend Tinnitus UK service provision, with a primary focus on people living with tinnitus, recognising that Support Services should be available at all times when people need them, calling for a strong digital capability
- Identify relevant people and organisations and build relationships to enable better support around the UK for poeple with tinnitus.
- Work with all staff to ensure Tinnitus UK's information and engagement services are understood and well delivered by all staff.
2. Intergrated approach to service user involvement
- Continually analyse and understand the needs of people with tinnitus, care givers, regional co-ordinators, partners and other stakeholders and develop appropriate services to meet them
- Ensure Tinnitus UK's support group network maintain best practice and work with colleagues to identify under-performing groups and develop action plans for improvement
- Establish links with key internal teams and external bodies, managing risk and helping to evaluate our involvement in partnerships and collaborative work.
3. Understanding the needs of the tinnitus community
- Run focus groups to fully understand the needs of people with tinnitus
4. Develop Tinnitus UK's outreach services to people who experience tinnitus
- Lead strategic development of Tinnitus UK's helpline and other outreach services.
- Identify gaps in tinnitus support service provision and work with colleagues to ensure they are filled
- Ensure connectivity between service users' journey across Tinnitus UK's services
- Oversee development of Tinnitus UK's chatbot function in relation to tinnitus support
5. Volunteering and placements
- Work with relevant staff to develop the programme for internal and external volunteering opportunities designed to enhance service delivery and encourage growth of individual volunteers
- Coordinate placements as and when required to ensure the organisation benefits from them
6. Events
- Work with relevant staff to implement a programme of events (conferences, awareness events, training courses) to meet the needs of the tinnitus community
- Lead the innovation of events, using digital and other tools to widen their availability to make them more diverse
7. Quality
- Lead Tinnitus UK's work to assess social impact and value
- Ensure Tinnitus UK's tinnitus support services are founded on evidence-based research and that our advice to people living with tinnitus remains accurate and appropriate in response to developments in the treatment of tinnitus.
- Work with colleagues to identify underperforming services and drive improvement of standards and quality
- Work with staff and volunteers to ensure a high quality information service
8. Leadership
- Work as part of the Senior Leadership Team (SLT) to ensure oversight of strategic and operational matters and support the Chief Executive
- Lead the development and delivery of Tinnitus UK's annual operational business for Services and contribute to the overall charity's business plan
- Provide evidence, data and ideas to support the fundraising team to develop proposals to underpin Tinnitus UK services.
9. Drive change and maximise our potential
- Explore cost effective digital solutions that optimise our use of resources
- Apply management techniques, tools and solutions to drive the change and transition to greater use of digital tools in service delivery
10. General
- Co-ordinate and attend internal and external meetings and events
- Contribute to the general administrative running of Tinnitus UK
- Adhere to and promote Tinnitus UK's organisational values
- Show flexibility to carry out such other associated duties that may arise, develop or be assigned in line with the broad remit of the post
- Undertake a maximum of 4 hours per week on the helpline/webchat service
PERSON SPECIFICATION
1. Experience
- Management and leadership of service delivery services in the charity sector
- Strategic and operational planning and implementing organisational change
- Monitoring and evaluation of systems, processes, service quality and team performance
- Management of service delivery projects to meet targets and funding criteria
- Managing staff and volunteers, including remote and matrix management
2. Skills an Abilities
- Senior management skills appropriate to a complex leadership role in a national organisation
- Ability to think strategically and translate strategic goals into achievable objectives
- Solution-focused approach and effective and timely decision-making
- Strong interpersonal and communication skills that encourage staff and stakeholders to engage and participate
- Ability to troubleshoot and problem solve difficult situations, and deal with them calmly, diplomatically, efficiently and effectively
- Fluent use of standard office equipment and information and communication technology
- Ability to manage risk and recognise potential impact of decisions across the organisation
- Ability to manage own time and workload efficiently in order to prioritise and to meet tight deadlines
- An ability to recognise the challenges of colleagues on the front line who are handling difficult and some times very distressing calls from sufferers and hear with empathy their needs and provide support to them.
3. Knowledge
- An understanding of the practical operation of performance and quality requirements in contracts and the regulatory environment in relation to Tinnitus UK's services.
- Knowledge of data protection, monitoring and evaluation of systems; safeguarding policies and practices
4. Education/Training/Qualifications
- No single specific qualificaitons is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: Management and leadership; Quality systems; Monitoring and Evaluation; Project ManagementAI learning and communication systems.
5. Other Requirements
- Able to travel occasionally when required to present on Tinnitus UK services i.e. Support Groups across the UK
- Able to work some evenings and weekends and stay overnight where necessary
- Works well in a team with a flexible approach to work
- Committed to anti-discrimatory practice and equal opportunities. Able to apply awareness of diversity issues to all areas of work
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Robin Cancer Trust is looking for a Head of Operations to help make our vision of reaching every young person in the UK with our life-saving cancer campaigns a reality. We are the UK’s germ cell cancer community, and our mission is to save lives.
We do this by:
- Educating young people with our life-saving cancer awareness talks.
- Engaging young people with our award-winning cancer campaigns.
- Empowering young people affected germ cell cancer, all across the UK.
Our values:
- Respect: Not only for the important work we undertake, but also the people who support our mission. We believe in open, honest, and empathetic communication between ourselves and to our community.
- Creativity: We are a small team with a big vision – in order to drive the change we want to see in the world, we must innovate, disrupt and experiment.
- Trust: We are accountable to each other & our beneficiaries. We are responsible for upholding these values and the quality of work we undertake – and will do so with integrity at all times.
If our mission, vision, and values inspire you and resonate with you, please apply to join our team – we want to hear from you!
Overview:
- Salary: £36,000
- Hours: 35 hours per week, flexible working (evenings and weekends as required)
- Location: Fully remote
- Contract type: Permanent
Staff benefits:
- Annual Leave - 33 days (25 days holiday + 8 public/bank holidays)
- Mental Health days (whenever you need them, obvs)
- Flexible working (around you, not us)
- Remote working (we all are)
- Work Laptop (+ whatever else you need to do your job)
- Work Phone (we like a Google Pixel)
- Health & Wellbeing initiatives (Health Cash Plan + Free Counselling)
- Employee Perks (Discounts & Exclusive Deals)
Our culture is the most important thing to us – we want someone to join our team with passion, creativity, versatility, and strategy. We are looking for someone to make this role their own, to help guide our charity through the next phase of our growth, and for someone who will learn and grow with us.
Key responsibilities:
To be responsible for the effective delivery of services in the communities we serve.
- Manage all aspects of operational performance of the services in line with KPI expectations.
- Accountable for the leadership, line management responsibility and operational direction of the service delivery teams.
- Take financial responsibility for the service delivery budgets through annual budget setting, monthly reviewing, and quarterly reforecasting.
- Continually develop and review operational KPIs to ensure they drive performance and align with our strategic ambitions.
- Ensure the customer experience is measured, monitored and delivered with the expected values and behaviors across all teams.
To effectively lead, collaborate and influence to contribute to the success of Robin Cancer Trust and its people.
- Engage the teams with the vision, purpose, and strategic objectives of Robin Cancer Trust.
- Contribute to the development of strategy, business planning and prioritisation activities.
- Be an active member of the Senior Leadership Team and deputise for the CEO as needed.
- Attend and contribute to monthly board meetings.
Person specifications:
- Driven by the desire to help the germ cell cancer community.
- Professional, diplomatic, and able to make objective decisions in complex situations.
- Ability to analyse and translate performance data into operational actions.
- Ability to interpret strategic plans and models to understand their operational impact.
- Highly collaborative and confident to influence across different roles at all levels of the organisation.
- Highly motivated, resilient under pressure and able to flex and prioritise workloads.
Essential qualifications, skills, and experience:
- Strong and effective people leader.
- Experience of leading change initiatives that demonstrate operational impacts.
- Proven track record of successfully managing and flexing budgets with financial accountability.
- Experience of leading successful service delivery functions.
- Excellent communication and interpersonal skills that can be adapted for public and professional audiences.
Desirable qualifications, skills, and experience:
- Experience of working as part of a senior leadership or strategy team.
- Experience in the charity sector.
Please note: the duties outlined in this job description are not intended to be exhaustive and may be subject to periodic review and amendment to meet the needs of The Robin Cancer Trust.
Closing Date: Friday 31st May 2024
We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.
The Robin Cancer Trust is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
At The Robin Cancer Trust we know we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives, and experiences, to collectively make a difference.
If there is anything we can do to assist you in your application or preparations to be interviewed for this job vacancy, please let us know so we can ensure you have a positive and comfortable experience.
The client requests no contact from agencies or media sales.
Come help us continue to push boundaries for our members and empower everyone at London Higher.
Applications close at 9 a.m. Tuesday 4th June 2024.
Location: Hybrid home/London.
Who we are
London Higher is the membership organisation for 50+ universities and higher education colleges across the capital. As the largest representative body of its kind in England, London Higher represents the full diversity of the capital’s vibrant higher education sector, from small, specialist conservatoires and research institutes to large, multi-faculty universities. We are an energetic and flexible organisation, with a dedicated and friendly staff team of 15. We help our members to address the opportunities and challenges that arise from our shared location in London and assist and support our members to achieve their goals, whilst being a collective voice.
About the role
We seek a Head of Operations who will play a pivotal role in overseeing various aspects of our London Higher’s operations, including human resources, governance and compliance, IT, finance, and administrative functions. Working closely with the CEO and senior management team (SMT), you will be responsible for ensuring the smooth and efficient functioning of our day-to-day operations and external events, while contributing to the strategic planning and growth of the organisation.
As our CEO's external focus increases, you will lead the day-to-day internal operations and business activities to ensure the smooth running of London Higher. You will act as a strong team leader, who motivates and inspires a small team, fostering and supporting the CEO to champion a positive organisational culture.
We operate a hybrid working culture. Our offices are based in London, Tavistock Square (WC1H 9HQ), and there is an expectation that you be based at least two days per week from our office.
Who are we looking for?
We seek someone experienced in a broad operational role, ideally from a similar-sized small organisation. Whilst you don’t have to be an HR professional/expert or be HR qualified, we require a proven track record in managing HR functions. Equally, you don’t have to be a qualified finance professional, but we do need someone with strong financial acumen. We need someone who can demonstrate the ability to oversee IT needs in conjunction with IT support consultants, and someone who can do board meetings and other administrative tasks, such as preparing agendas and minutes.
You will be experienced in coordinating small-scale events and managing operational logistics, such as venue booking, catering arrangements, and attendee management. You will come with flexibility and adaptability to navigate the unique challenges and opportunities faced by a small organisation, being able to roll up your sleeves, whilst also being able to think strategically and contribute to the organisation's short-term and long-term planning processes.
Ultimately you will be adept at tackling any potential issues head-on, through a solutions-focused and flexible mindset. You will be someone who listens and responds in a meaningful way, and make things happen.
This is a wonderfully varied role, that will allow you to innovate and bring new thinking, develop new systems and processes to help continue modernising our organisational processes and allow us to be adaptable and agile now, and into the future.
Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications for this role close at 9 a.m. Tuesday 4th June 2024.
This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
SPANA - The Society for the Protection of Animals Abroad is the global charity for working animals in low-income countries. Since 1923, we have supported the welfare of working animals, including donkeys, horses, camels and elephants, in communities that depend on working animals for water, transport, agriculture and their very survival. Today, we support working animals across 26 countries, through a series of global projects and partnerships.
The Head of Global Operations is a key member of the Global Resources Team, responsible for professional business support at both a strategic and an operational level across the organisation. Key responsibilities include providing essential operational infrastructure to the global support and country teams, encompassing office facilities, travel security, and IT and HR services.
While we classify this role as hybrid, it's worth noting that the vast majority of your work can be done from the comfort of your own home. Occasional in-person visits to our London office (located in Borough High Street), and all-staff gatherings will be necessary. Our full time hours are 34.5 hours per week and we offer core working hours between 10am and 4pm.
Key responsibilities
- To provide the global support team and country teams with the necessary operational infrastructure/elements (including office facilities, travel security, risks), IT and HR services that respond to the changing ways of working for the organisation.
- The role will be required to develop an IT strategy and lead on organisational IT projects in collaboration with other departments, facilitating the rollout, implementation and monitoring against key milestones.
- To develop and implement a global workforce strategy, implementing organisational initiatives, including EDI, L&D, our wellbeing offer and lead on team communication related to HR matters with the wider organisation.
- To build a culture of safeguarding within the organisation by implementing and delivering SPANA’s global safeguarding framework across SPANA’s Global Partners.
- To ensure the Duty of Care framework is in place covering risk management, international travel procedures, crisis management, incident reporting, standard operating procedures and capacity building across SPANA’s Global Partners.
About you
- Proven experience in Head of Operations role or similar.
- Experience of working for an INGO or similar global nonprofit entity.
- Good solid understanding of Operations, IT, HR, Safeguarding and Duty of Care services.
- Experience of providing strategic leadership across the broad range of operational activities.
- Business analysis skills, identifying needs and determining solutions.
- Ability to foster innovation and continuous improvement of systems, processes and infrastructure.
- Knowledge of best practice in critical operational areas – including security management, data protection, cybersecurity and contract management.
- Knowledge and experience of partnership management approaches in the international development sector.
- Experience working effectively with a diverse range of stakeholders at all levels.
- Experience of delivering on change and transformation projects.
- Proactive and consultative approach with the ability to work in fast-paced environment.
Benefits
- 26 days annual leave, plus bank holidays. Further leave will accrue after two years of service up to a maximum of 30 days
- Company pension scheme (SPANA will contribute 10% of salary, if you contribute 5% of salary)
- Hybrid working with London Head Office (Borough High Street) attendance approx. 1 day a month (travel expenses not included)
- Health Cash Plan with Medicash which includes access to virtual GP appointments and a members discount portal
- Group Life Insurance scheme, which provides coverage at 3x your annual salary
- Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time
- Enhanced Employee Assistance Programme including face-to-face counselling
- Paid Volunteer Day
The full job description can be found on our website.
Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will reach out to you directly.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Head of High Value Operations to join our Fundraising team.
Title: Head of High Value Operations
Salary: £60,000 per annum
Contract: Permanent (full-time)
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Head Office in Hampstead, London
The Head of High Value Operations role is central to our bold fundraising ambitions. Establishing and leading a team of operations professionals encompassing research, data and insight, case for support, special events, and supporter care, the Head of High Value Operations will drive income growth by embedding best practice in fundraising operations, developing the processes and systems which support fundraising, and building strong networks across Anthony Nolan in support of fundraising. Reporting to the Chief of Fundraising, and part of the Fundraising SLT, we’re looking for someone who is a natural relationship builder, someone who understands the key components of an operations team in a fundraising context, and someone who is excited to build a team and programme from the ground up, using their skills and experience in this field.
What’s needed?
- Practical management experience of prospect research, fundraising database management, or gift management
- Proven record of leading and motivating a team, ideally within a fundraising operations team
- An understanding of high value fundraising
- Collaboration with the wider Philanthropy, Corporate, and Special Events teams and other colleagues to identify sustainable ways to deliver our current and future strategy
What’s in it for you?
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description (attached here and on our site when you click to apply), and you can read more about what to expect on the Our recruitment process page on our career site.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
At Smart Energy GB we get out of bed in the morning to drive an energy revolution that helps Britain achieve net zero. We do this by being passionate, people-focused and collaborative.
We are pretty unique; we are an independent, non-profit, government-backed organisation that helps households and small businesses across Great Britain to understand how smart meters can benefit them, their families and the environment. We do this through delivering innovative marketing and communications campaigns, with a keen understanding of the behaviour change required in households up and down the country.
We are seeking a talented and motivated Head of Finance and Operations with a self-starter approach to join our team and help guide the organisation through exciting and challenging times ahead.
The Head of Finance and Operations is a role at the heart of our team. It will be responsible for overseeing the financial stewardship of the organisation while also setting the tone through managing our day-to-day operations which will enable everyone to come to work with a smile on their face. The successful candidate will also be integral in providing support to the change and transformation ahead of us. They will deputise for the Director of Operations and build relationships with the SLT and across the organisation as a whole.
The successful candidate will be a fully qualified accountant and be able to demonstrate:
- Proven experience in a leadership role;
- Experience of organisational change and transformation;
- Understanding and experience of strategic risk management, finance audit and internal controls
This is an exciting opportunity for the right individual. We are looking for someone flexible, eager to learn and hugely motivated by this chance to be one of the biggest ever behaviour-change campaigns.
If you feel you have the skills and experience to succeed in this role we very much look forward to hearing from you.
Recruitment timings
- Application deadline: Sunday 26th May
- Shortlisting:Approx. 5th June
- First stage interviews:Week of 10th June
- Second stage interviews: Week of 17th June
To apply please submit your CV and supporting statement by 26th May via the link. For an informal conversation about the role, please contact Bryony Thomas via the Allen Lane website.
Job Description
Summary of Job Purpose
The Business and Operations Lead plays a vital role in managing and developing the operational business functions of the organisation and supporting its charitable aims; working closely with the CEO to deliver and improve the organisation’s strategic planning, operational delivery, and budgeting/ finance processes. The postholder plays a vital role in ensuring that the day-to-day operations of the iHV run smoothly, with key functions:
- Leading iHV business and financial management, including accounting, budgeting, reporting, strategic planning and risk management.
o Work closely with the CEO, senior leadership team and our accountants to align financial and operational strategies.
o Manage financial controls, procedures, and systems.
o Collaborate with various departments, including external stakeholders, for effective budgeting and operational management.
- Leading iHV operations:
o Senior responsibility for administrative, legal, and compliance functions, ensuring smooth operations. This will include management of our Emsworth Office, IT and risks, supporting business planning and change management.
o Lead the operational change for a new Customer Relationship Management (CRM) system and website. iHV Project Lead working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification.
o Working closely with our part-time Head of HR, supporting the senior management team and line managers with HR matters, including recruitment.
o Line management responsibilities of designated staff in the corporate team, supporting business administration.
o Working with the CEO to ensure good governance of Board-related matters, collating Board papers and attending quarterly Board meetings.
Key areas of responsibility:
Business and financial management:
- Maintain and develop robust quality assurance processes for income and expenditure, working with our CEO and accountants, to ensure all financial and reputational risks are effectively managed.
- Ensure effective financial processes across the iHV, with systems in place for invoicing, managing iHV payments and standing orders, and chasing outstanding payments and debtors.
- Build departmental budgets, supporting leads with forecasting, budget tracking, monthly monitoring (management accounts are produced by our independent accountants) to inform workforce planning.
- Work with department leads to prepare budgets for tenders and project/ research grant applications, including determining when VAT is applicable.
- Process invoices, iHV card payments, direct debits, standing orders, expense claims forms and ordering of office supplies, with support from the Corporate Team Administrator.
- Support leads to manage contracting, invoicing and reporting to external funders in accordance with funder requirements. Ensure all new funding streams and other costs are accurately recorded by the accountants.
- Ensure management of the corporate member joiners to the organisation, including invoicing and setting up a process for re-invoicing.
- Work closely with the external accountants to provide information on monthly suspense, debtors, mis-postings and general queries in relation to iHV finance. Ensure the iHV’s reconciliation and remittance records are updated weekly.
- Ensure all financial documentation is available for scrutiny as required, including support for annual financial audit by independent auditors.
- Make recommendations, provide advice, and prepare strategic reports and briefings as required.
Operational Management and Governance:
- Support the CEO and department leads in managing human resources, risk management, quality assurance, operational change, and board functions.
- Support iHV business planning and the development of key objectives and priorities for the corporate Team (in partnership with the CEO and other leads within the corporate team).
- Oversee the operational needs of the Institute – supporting leads within the organisation with workflow mapping, business continuity and planning to support matrix working across the organisation.
- Recording and monitoring of business risks across the organisation to enable risk management, reporting to the Board and providing support in association with the CEO.
- Support the board, providing secretariat functions to board meetings, including ensuring all papers are provided on time, managing sensitive information, and taking board minutes.
- Work with the CEO to develop, coordinate and implement organisational policies throughout the Institute.
- Support the CEO with reporting to the Charity Commission/ Companies House and ensuring that the organisation’s charitable obligations are met. Work with external auditors to deliver the annual audits; and ensure that the relevant documentation is held in line with requirements, is available for external auditing, and the delivery of audit recommendations are tracked.
- Support Health & Safety risk management, ensuring risk assessments are in place, processes and policies are up to date, and staff are trained and informed with any changes.
Information Technology
- Management of robust administration and business support systems, including negotiation and management of IT agreements, subscriptions, licences and contracts as required, providing recommendations for improvements and efficiencies to the CEO.
- Facilities management of required IT and infrastructure to include details of equipment held and provision of Microsoft/ other required licences.
- Liaise and schedule work to be undertaken under external IT support contract.
- Lead operational change for new Customer Relationship Management (CRM) system and website – working with a dedicated project manager who has scoped our organisational requirements (almost completed), to finalise the invitation to tender (ITT), manage the procurement process, evaluate submissions with a small in-house change team at the iHV, and make recommendations to the board. The postholder will lead the project for the iHV, working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification and is robustly tested before launching.
- Information management and analysis to highlight issues/ risks and support decision making – work with Head of HR to ensure iHV compliance with GDPR.
Human Resources
- Management of our Emsworth office with line management responsibility for a small number of designated staff in the corporate team who support business management (currently the Corporate Team Administrator), supporting the delivery of team objectives within the iHV Business Plan.
- Support, motivate and develop staff, managing direct reports’ annual performance development review (PDR) and performance management, if required.
- Work closely with the Head of HR to make sure that good employment practices are universally embedded operationally within the iHV.
- Support staff recruitment and the induction of new staff; provide advice to staff on corporate policies and procedures and communicate changes.
- Support the Performance Development review process for the iHV, collating 360 feedback for iHV employees where requested, and maintaining records for annual PDR outcomes.
- Maintain oversight of the recording of annual leave with the Corporate Team Administrator, Head of HR, and department leads.
- Provide operational leadership and management for team awayday (leading a small team to plan this each year), to support team building and staff development.
Other:
- Have an excellent professional working relationship with colleagues to deliver corporate goals and objectives in line with iHV Vision and Values.
- Help at iHV conference and events, working with our Events Manager and overseeing the work of the Corporate Administrator to ensure that venues, travel, accommodation and materials are booked and delivered on time.
- To participate in all mandatory and individual training as required. To highlight their learning and development needs to the CEO on induction, at the annual PDR, and as needed, to ensure capability to deliver key role functions.
NB
▪ The above is only an outline of the tasks and responsibilities required of the role. You will carry out any other duties as may reasonably be required by your line manager.
▪ The iHV is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.
Person Specification
Qualifications (Essential)
- High level of numeracy, literacy, and IT skills.
- Degree in business administration or related field, or equivalent qualification/ postgrad evidence of additional training/courses undertaken.
- Programme Management qualification (PRINCE2, AGILE or equivalent).
Experience (Essential)
- Proven work experience as Operations/Finance Manager or similar role. Prior experience of strengthening organisational effectiveness.
- Significant experience of budgeting, financial management, contract management and forecasting.
- Experience of operational and staff management.
Experience (Desirable)
- Experience in the IT industry and/ or healthcare.
- Previous experience working for a membership organisation.
- Previous experience working for a charity.
- Experience of Charity Accounting
Skills, Ability, Knowledge (Essential)
- A self-starter with the ability to work on their own initiative, work within deadlines, managing multiple and competing tasks.
- Working knowledge and skills in the use of business and financial principles and systems.
- Excellent IT skills – experience of workingwith a range of IT systems and project software. Familiar with Xero, Stripe, PayPal, GoCardless, Asperato or related financial software systems including purchasing, invoicing, reconciliation, debt rectification and financial reporting.
- Outstanding organisational, strategic thinking and problemsolving skills – ability to anticipate and resolve problems before they arise and respond to sudden unexpected demands. The ability to analyse complex facts and situations and develop a range of options.
- The ability to communicate effectively, including excellent oral and written skills and the ability to negotiate on difficult and controversial issues including performance and change.
Skills, Ability, Knowledge (Desirable)
- Familiar with SalesForce, Customer Relationship Management (CRM) systems and their capabilities.
Personal Attributes (Essential)
- Commitment to teamworking, and respect and consideration for the skills of others. Personal drive, energy, and enthusiasm for new challenges.
Behaviours and Values (Essential)
- Commitment to and focused on quality, promoting high standards in all they do.
- Values diversity and difference, operates with integrity and openness.
Behaviours and Values (Desirable)
- Actively develops themselves and supports others to do the same.
Other (Essential)
- Ability to work flexibly to meet the needs of the role.
- Able to attend meetings and events around the UK as required.
- Flexibility in supporting other iHV administration requirements on occasions.
Other (Desirable)
- Interest in working in the charitable sector to improve children’s lives.
The client requests no contact from agencies or media sales.
One of the UK’s largest and highest profile groups of schools is looking to recruit a new Head of Operational Finance - to work from their head office in East Croydon (3 days per week in office). This is a fantastic opportunity to have a real impact with an organisation whose purpose is to make life fairer for children in and around London. Focusing on the most challenging schools and turn them into exceptional places of learning where everyone – staff and students – thrive.
Job Purpose
To manage the internal financial operational processes and reporting for the Federation, ensuring timeliness, accuracy and completeness. To provide financial support and advice to Head Office departments and schools, including the Federation Senior Leadership Team. To provide support to the Financial Controller and Director of Finance as required.
The Federation is going through an exciting period of change and this role represents an excellent opportunity to be part of driving improvements within a large organisation, as part of a compact and high-performing central finance function.
Main Areas of Responsibility
- Oversee all income processing for the schools and federation.
- Oversee all payroll processing for the schools and federation,
- Manage the BACS and manual payment process
- Review central processing for best practice.
- Oversee Balance sheet reconciliation for the schools and federation monthly
- Maintain the finance handbook and other published guidance
- Work with FC and Systems team to implement month end timetable
- Develop and implement a training for Finance Officer’s, Management Accountant’s and Accounts Payable team
- Work with the Financial Controller on producing and reviewing consolidated monthly accounts
- Work with partnership team to incorporate proposed adjustments to Month end and Year end accounts in line with the timetable.
- Prepare all consolidated submissions to the Department for Education
- Prepare year end papers and supporting schedules for head office activities
- Liaise with the Internal Audit team and External auditors
- Assist with various ESFA submissions and audits
- Oversea Reconciliation and review of monthly inter-academy recharges
- Review of monthly journals (e.g. prepayments, deferred income, academy recharges)
- Identify and evaluate opportunities for improving value for money
- Work closely with other departments and Hubs within the central federation such as procurement to ensure that we have clear and smooth processes between departments
- Ad hoc tasks as required by the DF and FC
We are seeking a Head of IT to lead the technical delivery in support of our IT strategy. This is a new role and will be our first standalone IT member of staff. You will shape the IT support and infrastructure for the charity, deliver an excellent day to day service, manage the relationship with our Managed Service Provider (MSP), take responsibility for cyber security and training and, alongside project teams, support the implementation of new technology to the service.
You will have strong people skills and be able to form effective working relationships with colleagues across the charity in order to deliver an excellent IT service. You will have a hands-on approach and enjoy working in partnership with a range of people. You will also have good knowledge and experience of IT infrastructure including Azure.
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies.
The role is offered on a full time, permanent basis. LAA offers a hybrid working arrangement, with time spent at our offices and at home.
If you think this role is for you, apply today or contact us for an informal discussion.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Earlsfield Foodbank
At Earlsfield Foodbank, our mission is to create a profound and lasting impact on our community. We are an independent foodbank set up in 2013 and are part of the Independent Food Aid Network.
We are dedicated to providing essential support to those facing crisis, delivering foodbank sessions, offering wraparound services, and engaging our local community to promote our mission. In the next 12 months, we have ambitious plans to tackle some of the wider poverty indicators that lead people to need Foodbank support.
Earlsfield Foodbank is entering an exciting phase of development as we strive to make a positive impact in our community. As demand for the foodbank grows, we're looking for an experienced Operations Manager to join our team and be a catalyst for change.
Summary of Role
Work in collaboration with the Head of Service to manage and coordinate the day-to-day operations of the Foodbank. You will manage and support a team of volunteers, leading by example to ensure the Foodbank operates smoothly and the continuity of delivery standards within the guidelines of EFB policies and procedures.
The ideal candidate will have experience of working or volunteering in a Foodbank. They will be a strong leader and be hard-working, organised, collaborative and confident. They must be passionate about tackling poverty, deprivation and injustice and have a non-judgemental and positive attitude towards people who require support.
If you feel you have the required passion, energy and enthusiasm to help us bring an end to poverty and hunger, then you’re on your way to becoming part of something that will make a real difference to people’s lives.
To apply for the role please submit a CV and one-page Cover Letter.
Deadline for applications is 5pm on Monday 27 May 2024. Depending on the number of applications received, we may bring the closing date forward. We therefore encourage early applications.
The client requests no contact from agencies or media sales.