Head of operations jobs

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Income Generation Support Officer will provide day-to-day administrative departmental support and support to the department Director to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.

About the Role:

1. Maintain and improve departmental filing systems to achieve maximum efficiency.
2. Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
3. Undertake small-scale project work including researching, analysing and recommending next steps.
4. Provide support to the IGM management team in responding to correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required.
5. Track Managers delivery of action points to ensure timeframes and outcomes are met, escalating to Head or Director of IGM for further action as appropriate.
6. Undertake full inbox and extensive diary management, ensuring an effective use of time and preparation of information in advance. Sort, redirect and action emails and review an effective ‘bring up’ system to brief and prepare the Director Income Generation and Marketing for meetings / events.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.

To be successful in this role, you will need:

1. Experience of organising and coordinating meetings and events.
2. Proven office administrative experience.
3. Proven experience supporting senior leaders.
4. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
5. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
6. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.

Why you should apply:

Join Muslim Aid as an Income Generation Support Officer and play a vital role in keeping our operations running smoothly and efficiently. You’ll provide essential administrative support to the department and Director, helping to ensure that key processes in compliance, finance, and HR are completed accurately and on time. From generating reports to tracking progress and supporting the delivery of our organisational goals, your work will help Muslim Aid continue making a positive impact worldwide. If you’re detail-oriented, organised, and committed to excellence, apply now and use your skills to strengthen a mission-driven organisation.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
•  Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible

At Headway, our mission is simple: Improve life after brain injury.

Every 90 seconds, someone in the UK is admitted to hospital with a brain injury. Our job is to support survivors and their families from the moment brain injury strikes – and to do that, we need your help and expertise!

We’re seeking a determined, values-driven Director of Fundraising to drive income generation across several different disciplines, helping to ensure we can continue delivering vital support to people affected by brain injury.

This role isn’t just about setting strategy; it’s about being actively involved in in a hands-on capacity as you build relationships and lead fundraising efforts across community, individual giving, corporate partnerships, events, legacies and trusts fundraising.

You will also oversee and support the Head of Retail, ensuring that income from our charity shops contributes effectively to the organisation’s overall financial sustainability and growth.

As a member of the Senior Leadership Team, you will also have the opportunity to shape Headway’s future and contribute to key decisions across the charity, including working with trustees and contributing to board meetings.

Key areas of accountability

• Develop, maintain, and evolve a multi‑year fundraising strategy (3‑5 years) aligned with Headway’s strategy, priorities, and risk appetite.
• Lead the development and delivery of income generation plans across all fundraising channels (retail, individual giving, corporate partnerships, trusts and foundations, events, legacies, and community fundraising), translating organisational objectives into clear annual targets, growth strategies, and actionable fundraising plans.
• Personally lead on key fundraising initiatives, cultivating and stewarding donor relationships while overseeing a diverse portfolio of fundraising activities.
• Use data-driven insights to evaluate performance, inform strategy, and identify opportunities for growth.
• Manage and inspire a fundraising team, fostering a culture of innovation, accountability, and professional development.
• Oversee the Head of Retail and ensure the effective operation and strategic development of Headway’s charity shops.
• Monitor fundraising performance and report on progress to the Chief Executive and Board of Trustees.
• Play an active role within the Senior Leadership Team, contributing insight and expertise on income generation, fundraising performance, risk, scenario planning, and resource allocation, while working closely with colleagues to support decision-making and drive organisational priorities.
• Act as a key ambassador for the organisation, representing its mission and values to external stakeholders, partners, and donors.

About you

We’re looking for an experienced fundraiser who has performed at a director level or equivalent, ideally at a charity with a UK-wide reach.

You will be able to nurture and develop the fundraising team, building a strong culture in line with the organisation’s values, and motivating others to achieve shared goals by using your working knowledge of various fundraising disciplines.

You will be a skilled communicator, able to build relationships with and instil confidence in internal and external stakeholders including donors, supporters, and colleagues.

You will be confident and proficient in using CRM systems and fundraising platforms to manage supporter data, analyse performance and support donor engagement with data-informed decision making.

And you will be able to combine a strategic and analytic mindset with proactive, hands-on fundraising.

Benefits

• You will be automatically enrolled into the People’s Pension. This is based on your contribution of 5% and with Headway UK contributing 3%. For every 1% you increase above this, Headway UK will increase its contributions by 1% up to a total maximum of 6%.
• We offer 25 days’ annual leave, plus bank holidays, rising incrementally after two years to a maximum of 30 days. We also offer a range of special leave entitlements.
• Access for you and your immediate family members to an employment assistance programme offering life support, legal and medical information, and counselling services.
• Death in service benefit of two times your salary.

Closing date for applications: Wednesday 5 November 2025

First interview: Wednesday 12 November via Teams/Zoom

Second interview: Monday 17 November in Nottingham (NG6 8SF)

About you

Do you want to use your skills to make it possible for people with myeloma to live longer and better lives?

Myeloma UK is looking for a motivated and experienced Special Events professional to join our Philanthropy team.

Special events play a vital role in engaging our supporters, inspiring their support, and raising vital income for the charity. Throughout 2026 we have a range of events planned, including private dinners, receptions and large fundraisers in London and Edinburgh.

Special Events is an area of growth for the charity, and this is an exciting opportunity to work alongside our major donor team and senior volunteers and supporters to develop and deliver an engaging fundraising events programme.  

Experience in Special Events is essential, ideally in a charity environment. The successful candidate will have excellent event management skills, experience of working with senior stakeholders, and the ability to deliver creative and engaging events to inspire donor support.

About the role

Myeloma UK is embarking on an ambitious five-year income generation strategy, which aims to double our income by 2030.

The post holder will lead the planning and delivery of a programme of high-quality events. You will work with colleagues from across the charity to develop programmes that will engage our audiences and communicate the impact we deliver as a charity. You will have excellent interpersonal skills and the ability to work with a range of stakeholders.

About us

Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 9am 10 November 2025 and interviews will be held w/c 17 November 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Are you ready to lead one of London’s most vibrant and award-winning arts venues? Union Chapel is seeking a dynamic Venue Manager to oversee our busy calendar of artistic and commercial events, ensuring every visitor leaves inspired, safe, and delighted. This is a unique opportunity to shape the experiences of thousands of guests, lead a passionate team, and drive the success of a venue at the heart of the community.

As Venue Manager, you will be at the helm of our operations, balancing the creative and practical aspects of running a busy venue. From high-profile concerts to community events, you’ll ensure every production runs smoothly, safely, and to the highest standard. You’ll lead a talented team including Visitor Engagement, Bar, and Front of House staff, fostering an environment of collaboration, continuous learning, and excellence in customer service.

Your role will encompass the full spectrum of venue management: coordinating event logistics, managing budgets, overseeing bar and catering operations, and ensuring compliance with health, safety, and licensing regulations. You will act as a key point of contact for clients and stakeholders, making sure their events are delivered flawlessly while maintaining Union Chapel’s reputation as a welcoming, inclusive, and inspiring space.

We’re looking for someone with proven experience in venue management or event leadership, ideally in a high-profile or arts-focused environment. Strong organisational skills, financial acumen, and the ability to motivate and develop teams are essential. Knowledge of licensing, bar operations, and venue management software is highly valued. Above all, you’ll bring a passion for the arts, community engagement, and creating exceptional visitor experiences.

This is a full-time position, requiring flexibility for evenings and weekends, with a salary of £40,000. Beyond operational excellence, the role offers the chance to contribute strategically to the future of Union Chapel, identifying opportunities for business development, audience growth, and continuous improvement of our venue operations.

At Union Chapel, you’ll join a team committed to arts, diversity, and community. You’ll have the autonomy to innovate, the responsibility to lead, and the satisfaction of seeing your efforts directly impact audiences and artists alike. This is more than a management role — it’s a chance to champion live arts, shape memorable events, and make a lasting mark on a beloved London institution.

If you thrive in a fast-paced, creative environment, have a track record of operational excellence, and want to lead a team in delivering world-class events, we’d love to hear from you. Apply today to become Union Chapel’s next Venue Manager and take centre stage in one of London’s most unique arts venues.

We are recruiting for Community Fundraising Lead to provide support and guidance to individuals and small groups of existing volunteers across a range of geographical areas, many of whom have been on a journey with the charity for decades, recognising their values whilst ensuring the updated mission of the charity is respected and communicated effectively. Working with both the Marketing and Income Generation teams, there will be opportunities to collaborate on projects and develop leads for support to maximise on fundraising activities and donor retention.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will be responsible for building on our existing community fundraising initiatives, which includes networks of loyal volunteers and church contacts – from international pilgrim participants completing fundraising treks to congregations organising bake sales. Liaising with people at all levels, the role will oversee initiatives such as our Ambassador programme, encouraging people to be confident representatives of the charity and ensure they are equipped to share key updates about national campaigns and community fundraising initiatives.

Information about the role: 

For further information, please see the attached job description. 

Salary: £28,000 – £34,000 FTE

Hours: 21 hours per week over 3 days

Location: Hybrid-working based in the Midlands, with frequent travel to supporter locations (Home Counties/ Midlands) and occasional travel to Head Office (Leamington Spa)

Please note, there is a requirement to drive for this role.

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity. 

Director, Supply Chain | C. £110,000 + Benefits | Permanent | London | Hybrid

For one of the UK's leading Housing Associations, we're recruiting their Supply Chain Director. Reporting to the CFO, this is a key leadership role leading the strategic transformation of Supply Chain management across the organisation. The Supply Chain Director will lead a central team of 4, whilst working strategically with the wider Heads of Procurement and Commercial teams to set the Supply Chain strategy, and develop, embed, and continuously improve the Supply Chain framework across 4000 suppliers and £1.5Bn spend.

Main Duties:

• Leading and setting the strategic plan for Supply Chain, operating within a 'hub and spoke' model
• Lead the development of a robust category management approach (which will be delivered by 'spokes') to streamline vendor relationships and reduce risk
• Develop Group-wide Supply Chain framework (end-to-end), ensuring alignment to corporate strategy, legislation and category management
• Ensure Supply Chain framework is embedded, and subject to continuous improvement
• Apply data and insight to inform and drive decision-making across spend landscape, supplier rationalisation, and efficiency savings across the Supply Chain framework
• Utilise data to identify and evaluate emerging Supply Chain trends, opportunities and best-practices, and drive continuous improvement
• Lead horizon scanning for new legislation, policy and procedures, and ensure the organisation adapt in alignment with corporate strategy and strategic risk
• Partner with Strategy and Performance and OD teams to ensure SOPs and training is rolled out across the Supply Chain framework
• Embed a culture of communication and collaboration practices between the Supply Chain 'hub' and Commercial 'spokes'.
• Leadership, management and coaching of Supply Chain 'hub' team
• Collaborate with internal stakeholders across departments to embed the Supply Chain framework, and report and update on performance, and challenges to leadership team

Person Specification:

• Proven track record in senior supply chain leadership roles with a deep understanding of category management, risk and compliance
• Expert in supply chain tech (e.g., ERP) and deep Public Sector procurement and Regulatory experience
• Track record of leading and developing high-performing teams
• MCIPS / CSCP highly desirable as is Advanced Practitioner status for the Procurement Act 2023

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

NO AGENCIES PLEASE 

Senior Events and Membership Co-ordinator 

Salary: £32,640 (pro-rata) / 17.5 - 35 hours per week (both part-time and full-time options considered)

Job location: Central London and remote working – we are currently operating hybrid working and we ask employees to attend our London office with their core team for one day every two weeks, as well as other occasional key events such as away days, inductions and training that are more effective in person. 

• Do you want to take the next step in your career at The Queen’s Institute of Community Nursing, a highly successful national community nursing charity?

• Are you hardworking, flexible, highly organised and efficient? 

• Are you reliable, with excellent attention to detail? 

• Do you have office administration experience?

The QICN is the oldest professional nursing charity in the world and is a leading voice for nurses working in the community.  Our values of excellence, inclusivity, partnership, independence, advocacy, legacy and integrity underpin the charity’s strategic plan 2021-2025, which is included in the Job Pack .

The Senior Events and Membership Co-ordinator has key responsibility for supporting our Organisational Membership alongside the Events Manager and the Head of Commercial Operations to ensure work is covered by the wider team and to act as a central point of contact for partners and clients.

The Events Team is a key core team led by the Head of Commercial Operations, responsible for ensuring that support is provided to the QICN’s core programmes of work including the organisational membership, CPD events and various programmes.

The role will also include several additional co-ordinator duties as part of the wider team, which is expected to work flexibly to cover the requirements of the organisation.

The post holder will require the ability to work in a fast-paced response environment with a high level of efficiency and the ability to take initiative. Essential is the ability to manage, balance and prioritise several one-off tasks, while ensuring critical routine tasks still take place. While not a key prerequisite for the role, project management would be a skill that would be expected to be developed.

Responsibilities

• Acting as a key point of contact for existing and new membership enquiries 

• Working with the Head of Commercial Operations to track key deliverables within the membership and ensuring the maintenance of accurate records.

• Ensuring the issuing of invoices and supporting the Director of Finance with chasing payments and tracking payments

• Writing and editing newsletters to improve membership engagement

• Ensuring appropriate updating of the CRM and events management software and liaising with the communications team.

• Tracking key statistics on member engagement and attendee numbers

• Overseeing the coordination and administration of several QICN professional networks. 

• Supporting the Network Lead with outreach to potential network members. 

• Preparation of online and in-person meetings (creating Zoom events, booking venues, setting online registration pages, sending out joining instructions, overseeing attendance list, preparation of materials, liaising with attendees and speakers, assistance on the day). 

Person Specification

• Minimum of five years’ experience of working in a coordination, support or administrative environment

• Experience of working with senior stakeholders 

• High level of digital literacy (MS Office, MailChimp, Eventbrite, Zoom)

• Experience of using CRM packages to manage, distribute, and update work

• Experience of organising events/workshops

• Experience of financial administration

• Experience in writing newsletter and promotional materials

• Detail oriented

• Good problem-solving and communication skills 

• Highly organised and methodical approach to managing workload, including competing deadlines 

• Able to work on own initiative and deliver timely, high-quality results

Desirable

• Experience in working in the healthcare sector

• Experience working with organisational members or high value clients

For the full Job Description and Person Specification, please refer to the Job Pack.

We are dedicated to the continual professional development of our employees and offer access to training opportunities.

We offer 25 days’ holiday per year (pr-rata for part time roles) plus up to 10% employer contribution to pension scheme and interest-free season ticket loans.

Closing date:   Monday 3 November, 5pm

Interviews:       Monday 17 November, online via Teams

Please note that only short-listed candidates will be contacted after the closing date.

Charity no: 213128

Are you passionate about quality assurance and process improvement?
 
 
TPP Recruitment, on behalf of the National Examining Board for Dental Nurses (NEBDN), is seeking an Internal Quality Auditor for a 9-month fixed-term contract. This is a vital role, supporting NEBDN with internal audits and ensure all Standard Operating Procedures (SOPs) are fully aligned with policies and regulatory requirements.
 
 
Salary: £35,000 per annum
Employment type: 9-month FTC
Hours: Full-time, 35 hours per week
Working arrangements: Hybrid – minimum 1 day per week in the Preston (Lancashire) office
Start date: As soon as possible
 
 
About the Organisation
 
NEBDN is a leading provider of qualifications for dental nurses, committed to enhancing lifelong career development and enabling excellence in practice. Their vision is to deliver high-quality, innovative, and inclusive education, underpinned by their values of fairness, professionalism, collaboration, innovation, and inclusivity.

About the Role
 
Reporting to the Internal Quality Manager, you’ll play a key part in evaluating, auditing, and improving internal processes across NEBDN. You’ll schedule and conduct audits, review SOPs for alignment with policies, and ensure compliance with both internal and external regulatory requirements. You’ll also provide actionable recommendations to enhance operational efficiency and support a culture of continuous improvement.

Key Responsibilities
 

• Plan, schedule, and conduct internal audits across all departments
• Review and evaluate SOPs for alignment with NEBDN policies and sector requirements
• Ensure compliance with regulatory bodies (e.g., Ofqual, GDC, CCEA, ICO)
• Identify areas for improvement and operational risk factors
• Provide recommendations and monitor action plans to completion
• Support internal investigations, root cause analysis, and corrective actions
• Collaborate with the Internal Quality Manager and wider team
• Prepare and present quality assurance reports and KPI data

 
 
Skills / Experience Required
 

• At least 2 years’ experience in internal process auditing within a Quality Management Framework (essential)
• Experience with regulatory issues and sector requirements, especially in relation to apprenticeships (essential)
• Experience supporting internal quality functions and service improvement
• Understanding of risk-based quality assurance processes
• Excellent communication, organisational, and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to meet deadlines
• Commitment to continuous professional development

 
 
Interview Process
 

• One-stage, in-person interview at Preston head office
  • Competency-based questions
  • Presentation / Task (TBC)
  • Office tour

 
To Apply
 

• Optional bespoke covering letter
• CV

 
 
Deadline
 

• Friday 17th October 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives of seriously ill children.

Reporting to the Head of Fundraising, you’ll be a vital member of our charity team, responsible for activity across community and events fundraising. This role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.

Please click on the attached job pack for the role description, more details about The Brompton Fountain and the role you could play, then apply via CharityJob with your CV and cover letter.

We look forward to hearing from you.

About Morden College

We’re Morden College: an almshouse charity with a proud history of providing homes, support,
and care for older people in south-east London for over 300 years. Today, we’re building on that
legacy with a clear and ambitious strategy focused on enabling our residents to live as
independently, safely, and meaningfully as possible. We aim to create thriving communities
where every person feels known, valued, and supported.

We provide almshouse accommodation and care services to over 250 older people across two
sites in Blackheath and Beckenham, including our care home. Our vibrant and diverse resident
community enjoys a wide range of events and activities, and each site offers welcoming spaces
for socialising, including bars and Café 19 at the award-winning John Morden Centre.

At the heart of everything we do is a commitment to dignity, purpose, and inclusion. We actively
combat loneliness, challenge ageism, and promote healthy ageing. As part of the Morden
College team, you’ll help foster social connection and contribute to a community where both
residents and staff can thrive. We embrace equity, diversity, and technology to deliver
sustainable, high-quality services that make a lasting difference.

Role Overview

We are seeking an organised, proactive, and detail-oriented Property Department
Coordinator to provide high-level executive support to the Director of Property and coordination
across the department. This pivotal role will combine Executive Assistant responsibilities with
departmental coordination, ensuring the smooth running of operations, the effective flow of
information, and the delivery of accurate data and reports to internal and external stakeholders.

You will work closely with the Director of Property and two Heads of Function, whose specialist
teams manage the organisation’s diverse property portfolio. You will play a key role in preparing
materials for the Board of Trustees, coordinating the quarterly Property Committee, and
supporting departmental projects.

You will ensure timely flow of information and reporting between the team and stakeholders,
including SLT, Trustees and suppliers / contractors.

Key Responsibilities

Executive Assistant to the Director of Property

•  Manage the Director’s diary, meetings, and travel arrangements.
•  Prepare agendas, take minutes of meetings, and follow up actions for key meetings.
•  Draft correspondence, briefings, and presentations for the Director.
• Support the Director in tracking actions, deadlines and project progress.

Department Coordination

• Act as the central coordination point across the department, ensuring smooth communication between the Director, Heads of Functions, and their teams.
• Maintain departmental work plans, timelines, and trackers.
• Support tendering processes and analysis
• Manage the adminstration of the Charity’s insurance cover and policy
• Organise internal meetings, workshops, and away days.
• Collate and distribute key documents, ensuring version control and accessibility.
• Other tasks that may be reasonably requested, commensurate with the role.

Data Analysis and Presentation

• Collect, analyse, and interpret data from across the property portfolio.
• Prepare high-quality reports, dashboards, and visual presentations for departmental
  meetings and board submissions.
• Support the Director and Heads of Function in using data to inform decision-making and
  measure performance.
•  Collaborate with both the Head of IT and the Sustainability and Impact Lead, to develop
  the presentation of data for reporting purposes.
• Ensure data is accurate, consistent, and compliant with organisational policies.
  Board and Committee Support
• Coordinate quarterly Property Committee meetings: arrange logistics, prepare and
  circulate papers, and take accurate minutes.
• Work with the Director to prepare papers and reports for the Board of Trustees.
• Ensure all governance requirements are met in relation to committee administration.

Skills, Experience & Attributes

Essential:

• Strong organisational and time management skills with the ability to manage multiple
  priorities, working with various stakeholders.
• Experience as an executive assistant, project coordinator, or similar role.
• Confident in analysing data and presenting it in a clear, accessible format, and proficient
  in using data management systems such as Microsoft Dynamics, CRM.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and comfortable with
  digital collaboration tools.
• Excellent written and verbal communication skills.
• A collaborative approach with the ability to build strong working relationships.

Desirable:

• Experience in a property, facilities, or asset management context.
• Knowledge of governance processes in not-for-profit organisations.
• Understanding of performance measurement and KPI reporting.

This is a senior role focused on developing and expanding Communities 1st’s enterprise activity, ensuring services are innovative, inclusive, and financially sustainable. You will have direct oversight of current enterprise services and play a pivotal role in helping other teams to develop traded offers and take a more enterprising approach to their work.

You will:

• Lead the delivery, growth, and improvement of our existing social enterprise services – including community centres, facility hire, and handyperson services.
• Drive development of new income-generating opportunities in collaboration with other teams – such as our Coffee Cart, corporate and school workshop offers, and creative venue-based initiatives.

Purpose of the Job:

To lead and develop a growing portfolio of social enterprise services that generate income, increase social value, and support our charitable mission. The role focuses on both direct service management and cross-team collaboration to stimulate innovation, scale, and sustainability across our wider work.

General Responsibilities

• Lead day-to-day operations and strategic development of all community-focussed enterprise services.
• Identify and implement opportunities to grow and diversify income across multiple service areas.
• Support other teams to explore and develop enterprise elements aligned to their goals and communities.
• Ensure all enterprise services are inclusive, well-managed, and aligned with organisational values and impact objectives..

Key Responsibilities

Leadership & Line Management

• Lead and support a multidisciplinary team delivering community enterprise services, including facilities, traded services, and community-based projects.
• Provide coaching, supervision, and performance management to direct reports.
• Foster a high-performing, inclusive, and values-led team culture.

Enterprise Strategy & Development

• Develop and evolve business plans and service models that balance social mission and financial sustainability.
• Drive innovation and service improvement across enterprise areas, identifying opportunities for growth, diversification, and increased impact.
• Support other departments (e.g. Creative, Wellbeing, Volunteering) to explore and implement income-generating opportunities such as events, workshops, and training.
• Promote enterprise services and offers to target markets including local businesses, schools, and community organisations.

Finance & Operational Management

• Oversee budgets, purchasing, pricing, and income tracking in line with finance policies and delegated authority.
• Ensure effective systems for stock, asset, and facilities management are in place.
• Use performance data to inform decision-making and improve quality, efficiency, and impact.

Supported Volunteering and Employment

• Work with the Wellbeing, Employment & Skills team to offer inclusive volunteering and work placement opportunities within enterprise services.
• Support volunteers and participants to develop confidence, skills, and pathways to employment or further involvement.
• Ensure person-centred, inclusive practice is embedded across enterprise operations.

Marketing, Sales & Stakeholder Engagement

• Collaborate with the Marketing & Communications team to raise the profile of enterprise offers and increase reach and take-up.
• Build relationships with external stakeholders including businesses, schools, and community partners.
• Develop productive working relationships with suppliers, delivery partners, and venues to support joint initiatives and operational effectiveness.

Quality

• Promote a culture of continuous improvement, reflective practice, and learning.
• Lead the implementation of standard operating procedures and embed quality assurance processes across enterprise activities.

UK People Support Team Lead

Contract: Permanent, Full-time, 35 hours per week

Salary:£57,415 - £60,436 per annum with excellent benefits

Location: London, UK.

UK hybrid working – at least 40 % of working time is spent face-to-face (London office, external meetings or travel).

The 40% equates to 2 days per week for a full-time employee, one of those days must be a Thursday when the entire UK People Team are office based.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The UK People Team play a critical role in helping WaterAid realise its goals. We lead on the development, deployment and application of strategies, policies and guidance that ensure that WaterAiders are aligned and engaged, and that they have the skills and opportunities to maximise the impact they can make to our mission.  A small, impactful team, at the forefront of our delivery is the service we give to the organisation and central to that is our employee experience to support WaterAiders and the maintenance of a high-performing environment. 

About the role

A key leadership position in the UK, responsible for leading a dynamic and talented team who delivers the highest standards of operational support to WaterAiders in country. The role will need to plan, prioritise, and deliver to a high standard what we promise in order to deliver our ambitious mission.

Responsible for the effective and efficient delivery of UK payroll, pension, and the annual reward process. You will support and coach your team for the development, review and application of UK policies and procedures and be a key stakeholder to our people system Administrator.

You will be working in a matrix environment across the UK People Team and the wider People and Organisational Development function.

In this role, you will:

Team Leadership

• Manage, coach and build the capabilities of the People Support Team, their performance and development in line with our values and people promise.
• Expertise and ownership of UK People Team policies, processes and procedures, ensuring that they meet legislative requirements, are fit for purpose and in line with best practice and organisational priorities under the umbrella of our employee value proposition.
• Lead the delivery of the programme of work so that service standards at met, solutions are pragmatic and driven by our values, minimising risk.

Payroll, Pension and Reward

• Accountable for the delivery of the UK monthly payroll and pension processes, providing oversight and support to the work of the in-house Payroll Officer and being a back-up to their role, to ensure payroll is run accurately each month.
• Implement the annual pay award operationally ensuring accuracy, compliance, and timeliness of payment to all UK based staff.
• Implementation of a new payroll system for the UK.

Systems and Reporting

• Primary super user in the UK of HR Information System, PeoplePlace, ensuring effective and efficient use of the system. Responsible that the country's employee data is correct and in compliance with data protection.
• Drive the importance of data and people analytics and create a culture of data-based decision-making and insight across the team.
• Ownership of maintaining the monthly UK headcount establishment data with key stakeholders in Finance.
• Annual analysis and statutory reporting of the Pay Gap in the UK.

Compliance and Contract Management

• Act as the UK Team specialist on areas of HR compliance, working with 3rd parties and specialist advisors, to ensure that our policies, processes and practices are compliant and meet legal requirements.
• Responsible for data protection in the People Team, provide senior expertise and build capability across the wider people function.

Other

• Ownership of salary calculations in the event of employee termination and/or redundancy.
• Monthly payroll and pension sign off.
• Budget management and invoice approval.

Requirements

To be successful, you will need:

Functional skills

• Proven experience in leading, managing and developing a high-performing people operations team in a matrix, fast-paced organisation.
• Proven experience in managing and running in-house payroll for at least 250 staff or more.
• Excellent understanding of HR policy development; and proven experience in developing and embedding HR policies, processes and procedures that are fit for purpose.
• A qualified and robust HR Practitioner who has sound and up-to-date knowledge of employment law, tax and legislative requirements affecting a wide spectrum of HR policies and practice, i.e. payroll, pension, reward and benefits, together with their application in the context of the employee experience.
• Working knowledge and experience of HR and Payroll systems, to maximise the functionality and create efficiencies.
• Demonstrate project management capability.
• Proven experience in contract management and managing a wide range of third-party service providers.

Personal qualities

• A self-starter who is focused on delivery and execution: proactive in bringing solutions and recommendations to resolve problems and continuously improve HR practices.
• Able to navigate uncertainty and ambiguity: comfortable working at pace. Resilient and able to work under pressure.

Desirable capabilities

• Degree-level education or equivalent.
• Associate (or higher) membership of the Chartered Institute of Personnel and Development (CIPD) or equivalent work experience.
• An interest in and/or knowledge of development issues and the work of INGOs.

Closing date: Applications close 12:00 PM UK time on 28 October 2025. Availability for the First interview (online) is required for 10 November 2025, and the second interviews will take place in person at Canary Wharf on 19 November 2025.

How to apply: Click Apply to upload your CV and a short one-pager Cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays) - Please refer to the note below for clarification
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of X days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

This is a rare opportunity to shape how millions engage with one of the world’s most iconic theatres both in London and across the globe and ensure our audience is central in decision making across the entire organisation.

As Deputy Director of Audiences, you will play a pivotal role in defining and delivering our ambitious audience strategy, with a strong focus on engaging people under 35 and expanding our reach through a bold, innovative digital content programme.

You will lead the charge in:
• Bringing the Globe to audiences everywhere through compelling storytelling, and impactful data.
• Creating a vibrant, inclusive and inspiring welcome to everyone who interacts with our work.
• Elevating our profile nationally and internationally, with coverage that deepens our global presence.
• Develop our offer to cultural tourists visiting our iconic venue.
• Work with the Director of Audiences to unlock new opportunities, from creative brand partnerships to major commercial ventures - both onsite, offsite, and online.

Your portfolio will span every touchpoint of the Globe’s audience experience. You will oversee and inspire teams across visitor and online experience, ticketing, retail, digital engagement, brand and design, marketing, data and insight, press and media relations, and external affairs. Together, you will create seamless, memorable, and transformative experiences for every visitor, viewer, and digital participant. 

We are looking for a leader who combines a love of collaboration among teams with operational excellence - someone with the creativity to innovate, the rigour to deliver, and the influence to inspire. This role is about shaping how the Globe is seen, felt, and experienced by the world. If you are ready to bring ambition, insight, and imagination to one of the most exciting cultural organisations in the world, we would love to hear from you.

The Role
We are seeking a highly skilled Business Services and Branch Finance Manager to join our team. Reporting to the Head of Finance and Resources, you will oversee financial compliance, business support services, and operational governance across our homing network.

This multifaceted role blends financial expertise, business services leadership, and compliance oversight, including Health & Safety, HR administration, procurement, fleet management, and facilities. You will be key in ensuring strong financial controls and supporting strategic decisions to enhance the impact of our charity.

Key Responsibilities

• Manage branch financial compliance, ensuring timely, accurate reporting aligned with Trust policies.

• Lead financial modelling and analysis to support new and ongoing branch activities.

• Oversee business support services including HR administration, insurance, data protection, and facilities management.

• Manage procurement and contract arrangements to secure best value and service quality.

• Provide strategic oversight of Health & Safety compliance, working with partners and branch teams.

• Lead fleet management, ensuring compliance, maintenance, and cost-effectiveness.

• Maintain financial policies, support investigations into irregularities, and embed robust governance frameworks.

• Prepare and present financial and operational reports for senior leadership and stakeholders.

Skills & Experience

• Qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) with strong management accounting skills; part-qualified candidates considered.

• Charity financial management experience, including understanding of Charity SORP and subsidiary reporting.

• Proven track record managing business services functions, Health & Safety, and procurement.

• Experience with fleet oversight and compliance management.

• Strong analytical skills, including financial modelling and forecasting.

• Excellent communicator, able to simplify complex financial and compliance issues for non-specialists.

• Proficient with financial software, MS Office, and IT systems.

Personal Attributes

• Professional, proactive, and solutions-oriented with a “can do” attitude.

• Highly organised with excellent attention to detail and time management.

• Confident maintaining confidentiality and exercising sound judgement.

• Collaborative team player with strong interpersonal skills.

• Empathetic to the Greyhound Trust mission.

• Comfortable working in a multifunctional environment with animals on site.

Location & Travel
Based at our National Support Centre in Horley, Surrey, with UK travel required to support branches.

Why Join Us?
This is a unique opportunity to combine your financial and business services expertise with a heartfelt mission to improve the lives of retired racing greyhounds. Join a passionate team and help shape the future of our charity’s branch network.

Apply Now
Ready to make a difference? Submit your CV AND cover letter detailing how your skills and experience align with this role.